Role: ServiceManager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: ServiceManager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯
Role: ServiceManager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: ServiceManager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯
Role: ServiceManager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: ServiceManager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯
Stoke-on-Trent, Staffordshire, UK Hybrid / WFH Options
Data Careers
Role: ServiceManager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: ServiceManager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯
Service Delivery Manager Department: IT Operations Employment Type: Permanent - Full Time Location: London Description We are looking for a proactive Service Support Manager to assist the Service Delivery Owner in managing outsourced services. This role focuses on coordinating service operations, tracking KPIs, managing action logs, ensuring governance compliance, supporting service reviews … and liaising with key stakeholders. Additionally, the Service Support Manager will gather and assess new role data to determine compliance implications for outsourcing and ensure the Master Services Agreement (MSA) is updated as new roles emerge. About the role This role offers the opportunity to support a Service Delivery Owner, ensuring outsourced services operate efficiently. You … ll play a key role in tracking performance, supporting compliance processes, managing stakeholder coordination, and maintaining governance standards to drive service improvements. Additionally, this person will: Service Coordination & Stakeholder Engagement Performance Monitoring and KPI tracking Action Log Management and Issue Resolution Supporting Service Reviews & Governance Compliance Updating our Master Services Agreement About you The ideal candidate for More ❯
Electrical ServicesManager -Bristol £47,900 per annum 37 hours per week Permanent Overview of the role: We're currently recruiting for an Electrical ServicesManager to lead and manage all electrical servicing, repairs, and compliance activity across a diverse housing portfolio. You'll oversee the delivery of high-quality, customer-focused services covering domestic and … This role also takes responsibility for budget management, contractor performance, and team leadership. This is a key position within the Building Safety team, offering a real opportunity to drive service improvements and customer satisfaction. Responsibilities: Lead on the delivery of electrical maintenance, repairs and cyclical servicing programmes. Act as NICEIC Duty Holder and/or Qualified Supervisor. Instruct, manage … Manage annual budgets and ensure delivery to SLAs without compromising quality. Work collaboratively with finance, commercial and building safety teams. Contribute to continuous improvement and ensure right-first-time service delivery. Ensure compliance with H&S and relevant electrical regulations. Requirements: Recognised electrical qualification (e.g. NVQ Level 3 in Electrical Installations, 18th Edition). Experience as NICEIC Duty Holder More ❯
Radius is seeking an experienced Datacentre Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity. Requirement’s Definition and Management: Plans and drives scoping and requirements definition and prioritization of activities for large, complex initiatives within the Service Delivery space More ❯
Radius is seeking an experienced Datacentre Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity. Requirement’s Definition and Management: Plans and drives scoping and requirements definition and prioritization of activities for large, complex initiatives within the Service Delivery space More ❯
Radius is seeking an experienced Service Delivery Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity. Requirement’s Definition and Management: Plans and drives scoping and requirements definition and prioritization of activities for large, complex initiatives within the Service Delivery space More ❯
helping others overcome challenges? Do you have excellent communication skills and ambition to make a difference? Due to exciting new business growth, Citizens Advice Dudley & Wolverhampton is seeking a Service Delivery Manager to join our dedicated team. We provide comprehensive information, advice and guidance to individuals in need and we are expanding our team to meet the … of the operational leadership team (OLMT) in the organisation and line managed by our Head of Advice Services • To line manage teams of front-line client facing staff supporting service delivery standards, quality and contract compliance across advice and non-advice contracts that we hold with multiple funders • To drive a culture of continuous workforce development where a supportive … and compassionate approach is adopted • Working as part of a wider Service Delivery Manager team and in collaboration with our Technical & Quality Supervisor team to maintain quality across services, you will need to inspire and motivate all teams and provide focussed individual support where necessary to achieve internal and external quality and KPI standards • Be responsible for More ❯
Technical ServiceManager (DV CLEARED) Job Type: Full-time Location: Redhill Salary: £45-52k + benefits Mandatory : SC cleared and eligibility for DV Clearance Join our team as a Technical ServiceManager and play a crucial role in managing all UK-Government support cases for Commercial Satellite Communication Services (CSCS4). This position … discipline resolver groups as required and provide internal briefings on the status and action plans for support cases. Ensure all logistical and technical support elements of each engineer’s service visit are managed efficiently. Handle commercial arrangements for each support visit, including invoicing and liaising with external MOD customers. Provide feedback to project engineers/managers on issues that … using our Ticketing System. Manage minor projects under support/obsolescence programmes as assigned. Provide training to 1st and 2nd line support staff and assist in onboarding new Field Service Engineers. Required Skills & Qualifications: Demonstrated ability to work independently, show tenacity, and proactively solve problems. Must hold or have the ability to achieve DV Security Clearance. Extensive Royal Navy More ❯
Technical ServiceManager | Maritime & Defence Communications | Redhill | Competitive Salary + Benefits Our client, a leading global provider of Satellite Communications and IT Support services for the Government, Maritime, and Defence sectors is looking for a Technical Service Manager. With over 55 years of technical excellence and a global presence, they deliver advanced communications solutions to a … diverse range of maritime, offshore, and defence clients. As part of their continued growth, they are now looking to appoint a Technical ServiceManager to lead and oversee their technical service delivery team. Responsibilities: Manage and lead a team of field service engineers to ensure the delivery of high-quality technical support and service. Oversee … the installation, maintenance, and repair of satellite communication systems, GMDSS, navigational equipment, VSAT, and integrated bridge systems. Develop and implement service processes, standards, and procedures to maintain high levels of customer satisfaction. Coordinate complex retrofit projects and system integrations across multiple sites and vessels. Liaise with clients, manufacturers, and internal departments to resolve technical issues and ensure timely project More ❯
Job Title: Deputy Hotel ServicesManager Location: Wythenshawe Hospital £32,000 per year & excellent Sodexo benefits Blue light card Job Introduction As a Deputy Hotel ServicesManager based at Wythenshawe Hospital , you are a passionate leader, driving excellence in service delivery, and making a significant impact on patient satisfaction and overall client experience. Your role … environment for everyone. In this exciting role, your focus will be on assisting with the provision of Food and Domestic Services throughout Wythenshawe Hospital. Emphasis will be based on service delivery and quality of patient satisfaction at ward level. To achieve this, you will build and maintain a strong working relationship with our client and their operational teams throughout … in a team where you can act with purpose and thrive in your own way. What You'll Do: To ensure the delivery of a best-in-class customer service for staff, patients, and visitors in both Domestic and Patient Dining Services Ensure compliance with all Company and Trust policies and procedures, proactively addressing any issues to maintain high More ❯
Technical ServiceManager Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership London/Hybrid This is an excellent opportunity for a technically proficient service professional to take on a pivotal role in supporting secure communications. Operating within a specialist technology organisation delivering advanced connectivity and satellite solutions, this … role offers the chance to work closely with MoD stakeholders and internal engineering teams to ensure outstanding technical support and service management. Reporting into the Senior Technical ServicesManager, you will manage all UK government support cases, ensuring service performance and customer expectations are consistently met. The role involves coordinating internal teams, overseeing support case lifecycles … managing MoD escalations, and contributing to service planning and continuous improvement. This role suits someone technically confident and detail oriented. You'll be proactive, structured in your approach to managing complex support cases, and able to communicate effectively with both technical teams and government clients. A background in defence communications and a desire to deliver first-class support in More ❯
Technical ServiceManager Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership London/Hybrid This is an excellent opportunity for a technically proficient service professional to take on a pivotal role in supporting secure communications. Operating within a specialist technology organisation delivering advanced connectivity and satellite solutions, this … role offers the chance to work closely with MoD stakeholders and internal engineering teams to ensure outstanding technical support and service management. Reporting into the Senior Technical ServicesManager, you will manage all UK government support cases, ensuring service performance and customer expectations are consistently met. The role involves coordinating internal teams, overseeing support case lifecycles … managing MoD escalations, and contributing to service planning and continuous improvement. This role suits someone technically confident and detail oriented. You'll be proactive, structured in your approach to managing complex support cases, and able to communicate effectively with both technical teams and government clients. A background in defence communications and a desire to deliver first-class support in More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Jisc
of cyber security threats, supporting our members and customers in improving their digital resilience. Our products and services are currently organised into five principal groups: Protective services, Professional services, Service Team, Product Team, and Architecture and engineering team. We have just launched our Security centre (SOC) service, which includes endpoint detection and response (EDR), Security Information and Event … Management (SIEM) capability and 24x7 security event monitoring. The Security Services Team includes network, SIEM and SOC focused services, service development, transition and delivery. This is where this role sits. About the role: As Jisc's Cyber security servicemanager, you will be responsible for service management activities in the delivery of the security operations … guiding customers through the complex on-boarding journey in an effective and timely manner, whilst meeting or exceeding customer expectations. You will work collaboratively with the senior and lead service managers to always ensure successful and fully resilient delivery of service. You will also work closely with other technical teams across cyber and cloud who are intrinsically involved in More ❯
James Hutton Group is at the forefront of addressing global challenges like climate change and food and water security. We are looking for a proactive and experienced Venue ServicesManager to lead the delivery of our venue services and ensure a professional, welcoming experience for all visitors-whether in person, by phone, or online. Based at our Aberdeen … To manage and oversee venue services across both sites, ensuring a professional and welcoming first point of contact for all visitors. Additionally, you will provide a high-quality reception service for colleagues and tenants, fostering a positive and efficient work environment. You will be responsible for the coordination and delivery of venue hire services, including handling enquiries, providing quotes … booked events by briefing staff and being present or on-call as the main contact point. Issue invoices post-event and seek feedback in order to continuously improve venue service Monitor income generated through venue services and contribute, to regular reporting. Assist with the marketing and promotion of the venue spaces in collaboration with the communications team. Maintain high More ❯
and governance is delivered through the CAFM and compliance systems, to be evidenced in the KPIs. Working closely with the client to ensure that a pro-active and responsive service is delivered. To ensure that operational standards are delivered through the delivery of policies and procedures. To support the successful delivery of change driven by acquisitions and disposals and … the management of voids, including the governance process. Responsibilities Scope of job Your responsibilities will include auditing the operational standards being delivered within the contractual performance of the FM Service Partners. Provide technical guidance and advice to the portfolio's operations managers. Manage and advise on systems used within the client's portfolio. Principle accountabilities Working closely with the … ensuring that acquisitions, disposals and development projects are delivered in a timely manner. Responsible for the governance and audit of FM platforms for both the client and their FM Service Partners including their CAFM and compliance systems. Responsible for ensuring adherence to processes and procedures throughout the operational portfolio including quality and assurance for audit purposes. Be the SME More ❯
Baginton, Warwickshire, United Kingdom Hybrid / WFH Options
Arden University
internal teams and external partners to bring new locations into our portfolio efficiently and to a high standard. This is a dynamic, forward-looking team committed to high-quality service delivery, sustainability, and continuous improvement across all areas of property and facilities management. About the Opportunity: This is an exciting opportunity to play a key role in shaping the … compliance contracts. You will ensure that all property and facilities services meet agreed standards, support operational needs, and align with Arden's strategic priorities. With a strong focus on service excellence, compliance, and value for money, you'll be responsible for overseeing the performance of our external partners-ensuring legal compliance, delivery against service level agreements (SLAs), and … will needsignificant experience in estates and facilities management, ideally within a multi-site or complex organisational environment. You will have a strong track record of managing outsourced contracts and service providers, ensuring high performance, compliance, and value for money. With excellent knowledge of property operations, building services, and health & safety regulations, you will be confident in managing risk, driving More ❯
Gloucester, Gloucestershire, South West, United Kingdom
Amtis Professional Ltd
ICT Core Systems ServiceManager Location: Gloucester/Cheltenham Contract: Permanent Salary: Up to £54,000 This role is responsible for managing and supporting the organisation's core systems, including the transition to their new platform. It involves overseeing service performance, ensuring system stability, and working closely with internal teams, suppliers, and stakeholders to deliver effective … with organisational goals. Oversee the stability, efficiency, and availability of core systems. Support the transition to the new RMS platform. Collaborate with project and delivery teams to ensure smooth service integration. Engage with diverse stakeholders, partners, and suppliers. Provide expert consultation on service delivery and project implementation. What We're Looking For: Proven experience in a Service Management role. Strong stakeholder management and communication skills. Experience working with external partners and suppliers. Ability to lead through change and manage complex service transitions. More ❯
Alnwick, Northumberland, North East, United Kingdom
Heels & Brogues Group Limited
Interim Service Delivery Manager Immediate starts available Role until January 2026 Up to £45,000 per annum (pro-rata) Alnwick, Newcastle, Amble, Whitley Bay A Northeast based global leader in environmental and engineering solutions, are committed to delivering cutting-edge, sustainable energy technology while providing exceptional service and long-term value to their clients. Due to … continued growth, they are looking for a proactive and organized Service Delivery Manager on an interim basis. This role will run until January 2026, you will play a key role in supporting field engineers with both maintenance and project operations. If this sounds like you, please read on.. Benefits Fixed term contract Very well-established business Training … Growing business Interesting work The Role of Service Delivery Manager Field Engineer Support - Ensure engineers have the necessary resources, tools, and information to carry out maintenance and project work efficiently. Maintenance Coordination - Oversee planned maintenance schedules for CHP units, ground source heat pumps,and air source heat pumps, ensuring timely servicing and system reliability. Breakdown Management - Act More ❯
Every day at our Day Service offers new opportunities to make a meaningful difference. We're seeking a skilled and committed manager to lead the delivery of inclusive, person-centred support. This role focuses on empowering individuals through accessible activities that promote independence, well-being, and community connection. If you value collaboration, continuous improvement, and high-quality More ❯
Redhill, England, United Kingdom Hybrid / WFH Options
Elvis Eckardt Recruitment
Technical ServiceManager - Government Satellite Communication Client Industry Sector: Secure Satellite Communications (SatCom), Defence, MoD, Maritime Networks Location: Redhill, Surrey – office-based with potential for hybrid work About the Role: We are recruiting for a Technical ServiceManager to take full ownership of UK Government support cases for a secure military satellite communications programme. … This is a critical, hands-on role working directly with MoD stakeholders, technical resolver groups, and internal service teams to ensure the highest levels of service quality, responsiveness, and mission assurance. This role suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments. Key … management across UK Government CSCS contracts Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets Provide briefings to senior internal stakeholders and MoD counterparts Oversee service visits: spares, equipment use, visit planning, and documentation Manage support case handovers, minor project delivery, and escalation paths Maintain accurate records in secure platforms (e.g., Secure Insight) Track trends More ❯
Alnwick, Northumberland, North East, United Kingdom
Zenith People
Zenith People are looking to recruit a Service Delivery Manager to play a key role in supporting field engineers with both maintenance and project operations. This role will involve coordinating planned maintenance schedules, managing breakdown responses, sourcing essential parts, and liaising with clients to ensure efficient service delivery. You will join a rapidly growing company delivering … planning and execution of low-carbon energy projects, ensuring smooth operations from design to implementation. Operational Efficiency Identify and implement process improvements to enhance efficiency, reduce downtime, and optimize service quality. Key Skills & Experience Experience in operations support, engineering coordination, or maintenance planning, ideally within the energy, engineering, or maintenance sectors. Strong organisational and coordination skills, with the ability More ❯
Our client, a public sector Constabulary, is looking for an ICT Core Systems ServiceManager to join on a permanent basis. Purpose of the role: Act as the Single Point of Contact (SPOC) and decision maker for Records Management System (RMS), leading the User Group. Ensure a unified approach to changing functionality across three integrated systems. Represent … development within RMS and associated systems, ensuring integration and alignment, especially within the South West Collaboration. Prioritize development efforts and work with stakeholders to maximize opportunities. Support the RMS service team in issue resolution, functional improvements, and policing activities in line with APP objectives. Key Tasks include: Identify and resolve application issues following agreed procedures, using management software to More ❯