26 to 50 of 76 Service Manager Jobs in the UK

Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support … scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL ...

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join … fast-growing organisation. You'll be the critical link between technical delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide ...

Service Operations Manager Barnsley - Office Based Up to £50,000 The Opportunity: You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable, commercially sound … coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction. Strengthen the operational leadership layer to support future growth and increased service complexity. Lead the identification and closure of significant process gaps. Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality ...

Reed Technology is working with a well-established organisation within the technology and managed services sector, currently seeking an experienced and customer-focused IT Service Delivery Manager to join their team on a permanent basis. This role would suit a confident and professional individual with strong experience … delivering IT services in a complex, multi-service environment , who is comfortable managing senior stakeholders, balancing competing priorities, and driving continual service improvement. Key Responsibilities Own end-to-end IT service delivery, ensuring services meet contractual commitments and agreed SLAs. Govern the transition of new and changed ...

Service Delivery Manager - Oracle Cloud Implementation - Government - SC Clearance I have a new Service Delivery Manager contract opportunity to join a government department as part of their ERP Oracle Cloud Integration programme. Due to project timescales, candidates who are British nationals with active ...

seeking an experienced IAM Service Manager to oversee the delivery and operation of identity services within a large, security-focused organisation. IAM is a critical control, ensuring only authorised users and systems have appropriate access to applications, data, and infrastructure. This role sits within a centralised … function covering Identity Governance, Privileged Access Management, Vetting Services, and Joiners/Movers/Leavers (JML). Key Responsibilities Manage IAM managed service providers, including service performance, reporting, action tracking, and remediation. Ensure availability, stability, and maturity of live IAM services and platforms. Act as the primary point ...

Were Hiring! Service Provider Pay Manager! Location: Morley/Hybrid At Evri, our service providers are at the heart of everything we do. Making sure they are paid fairly, accurately and on time is essential to building trust and keeping our operations running smoothly. … Service Provider Pay Manager , youll play a vital role in delivering Evris Fair Pay commitments. Youll combine your analytical expertise with a genuine focus on people, helping to ensure our pay systems work for those who rely on them every day. Your work will directly influence decision ...

Service Delivery Manager (IT/MSP) Cardiff, Wales £40,000 - £60,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities Are you a Service Delivery Manager or similar, coming from a background within IT Managed Services … having previous working experience in a Service Delivery Manager role or a related position, looking to join a well-established, r click apply for full job details ...

recruiting a Service Delivery Manager to act as the primary point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role … working closely with internal teams to manage the full service lifecycle. You’ll be accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan ...

recruiting a Service Delivery Manager to act as the primary point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role … working closely with internal teams to manage the full service lifecycle. You’ll be accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan ...

ROLE TITLE: Service Manager LOCATION: Remote Salary: £36k - £41k per annum Duration: 6 months We are actively looking to secure a L2 Application Technical Support candidate to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across ...

Service Capacity Manager (DV Clearance) • Location : Basingstoke - fully on site • Job Type : Contract - 6 months - likely extension • Rate : £600pd inside IR35 • Start date : ASAP • Mandatory : DV Clearance active We are seeking a DV Cleared IT Service Capacity Manager with a proactive and creative attitude … deliver outstanding results. This role is ideal for someone who can take ownership of tasks, anticipate potential issues, and drive service improvements. If you have significant experience in IT support environments, particularly in Capacity Management and system management of secure IT solutions, we want you to join our Contact ...

SSRO Global Service Contracts & Programmes Manager Location: Hemel Hempstead (travel required max of once per week) Salary: £75,000 - £90,000 + bonus up to 20% We are looking for an experienced Global Service Contracts & Programmes Manager to lead the delivery of long-term … service agreements and major repair, maintenance and overhaul (MRO) programmes for customers worldwide. This role is responsible for ensuring that customers who purchase complex equipment receive high-quality, compliant, and commercially successful ongoing support through structured service contracts. You will manage large-scale service programmes ...

Service Delivery Manager Milton Keynes | Monday to Friday | 8:30 to 17:30 (Hybrid Working) Up to £60,000 (DOE) |£500 per month car allowance Company Bonus | Private Medical Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names … teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As Service Delivery Manager at Celestra, you will lead the successful delivery of multiple client projects, ensuring timely and cost-effective execution. You will ...

Title: Service Delivery Account Manager – Key Account (IT Services) Location: Derby (Hybrid, 3 days on-site per week) Salary: £65-£70k, plus performance-based incentives About the Role We’re seeking an experienced Senior Service Delivery Account Manager to take accountability for a flagship … stakeholder engagement within large-scale IT environments. Key Responsibilities Act as the primary point of contact and escalation for the client, overseeing all service delivery activities for the account. Build and maintain strong working relationships with senior business and IT stakeholders. Ensure the effective delivery of IT services, projects ...

Customer Service Specialist Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact … your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound ...

About the job. National Highways have an excellent opportunity for a Service Delivery Manager to oversee and control the delivery of highway asset maintenance and repair works across the North West Region. The Service Delivery Manager will oversee and control the delivery of maintenance … will need to have no more than 3 points to be considered for this position and during employment. Managing supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with ...

Managed Service - Account Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield - Hybrid … what youll be getting up to on a day-to-day basis: Littlefish is on the lookout for a driven, results-oriented IT Managed Service - Account Manager to join our talented team and become one of the trusted faces of our business for our valued customers. ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining … exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time ...

Life on the team As a Service Management team, we are accountable for all services delivered to our customers, including managed services contracts and professional services engagements. Our core focus is on delivering our promises and delighting customers through service innovation and change, leading our teams to help … customers achieve their objectives. We take responsibility for all commercial aspects of our service engagements, ensuring contractual ownership, fulfilment of commitments, and driving service evolution and expansion to meet the changing needs of our customers. By leading all service teams, we ensure services are delivered in line ...

Thames Valley Fire Control Service - Project Manager Benefits: Salary: £46,142 - £51,356 per annum, Grade 6 Hours: Full Time - 37 hours per week Contract: 24-month fixed term contract Locatio n – Onsite at Service Headquarters, Calcot, Reading, with travel to other Thames Valley sites … exciting opportunity has arisen for a Project Manager to join the Business Information and Systems team within Royal Berkshire Fire and Rescue Service (RBFRS). As a blue light service dedicated to ensuring the safety and well-being of our community, we are currently seeking ...

Role: Service Desk Operations ManagerLocation: Wythenshawe (office based)Term: Full Time, PermanentContract: 40 hours per week Mon-Sun rotating shifts Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekendsSalary: £44,000 DOE + benefits CCA Recruitment are excited to be recruiting … Service Desk Operations Manage r to join a client based in Wythenshawe M22. The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly ...

Knowledge/Continuous Service Improvement Manager Location: Huntingdon, UK Clearance Level: High 'DV Vetting' UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide … meeting to gather, prioritise, review and coordinate CSI activities. Manage the CSI Register, ensuring proposals are recorded and managed through to completion. Work with service owners, Service Delivery Managers (SDMs) and process managers to capture and progress improvement opportunities. Key Competencies: Communication Verbal, written (including technical documentation ...

Life on the team As a Senior Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right … presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan; As the Service lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities ...

About the job. National Highways have an excellent opportunity for a Service Delivery Manager to oversee and control the delivery of highway asset maintenance and repair works across the North West Region. The Service Delivery Manager will oversee and control the delivery of maintenance ...