26 to 50 of 134 Service Manager Jobs in the UK

Technical Service Manager - Government Satellite Communication Client Industry Sector: Secure Satellite Communications (SatCom), Defence, MoD, Maritime Networks Location: Redhill, Surrey – office-based with potential for hybrid work About the Role: We are recruiting for a Technical Service Manager to take full ownership of UK Government support cases for a secure military satellite communications programme. … This is a critical, hands-on role working directly with MoD stakeholders, technical resolver groups, and internal service teams to ensure the highest levels of service quality, responsiveness, and mission assurance. This role suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments. Key … management across UK Government CSCS contracts Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets Provide briefings to senior internal stakeholders and MoD counterparts Oversee service visits: spares, equipment use, visit planning, and documentation Manage support case handovers, minor project delivery, and escalation paths Maintain accurate records in secure platforms (e.g., Secure Insight) Track trends More ❯

Smart Buildings Service Manager Job Description Start Date: ASAP Salary: Competitive, Commensurate with Experience + Benefits Package Location: London & Europe as Required 3 Days from London Office/2 Days from Home Reporting to Managing Director Hours: 40 hrs per week Monday – Friday (8am – 4pm) Role Overview: We are seeking a highly motivated and experienced Smart Buildings … Service Manager to join our growing team. The successful candidate will be responsible for the day-to-day management of Building Management Systems (BMS) and Enterprise Networks delivery. The key focus of this role will be to ensure contractual obligations are fulfilled, solutions are appropriately designed and submitted to the Sales Team for quotation, and Key Performance … Indicators (KPIs) as well as Service Level Agreements (SLAs) are consistently maintained. Key Responsibilities: · Oversee and coordinate the delivery of BMS and Enterprise Networks projects, ensuring all contractual commitments are met and maintained throughout the project lifecycle. · Manage and monitor the day-to-day activities of the BMS and Enterprise Networks service teams, providing clear direction and support More ❯

Our client, a specialist in secure government and defence communications, is seeking a Technical Service Manager to join their growing team. This is an exciting opportunity to take ownership of high-priority UK Government support cases, ensuring service excellence across satellite communications and secure infrastructure projects. The role is ideal for a tenacious and technically proficient … Engineering and Project Teams to coordinate resolutions Lead internal multi-disciplinary resolver groups and brief senior management on support case status Oversee logistical and technical support planning for field service visits Manage commercial arrangements tied to support activity, including external MOD liaison Provide technical input and guidance to project and field engineering teams Create and maintain support documentation and … engineering environment. If you're ready to bring your technical expertise, leadership, and customer focus to a role that matters, we encourage you to apply now. Key words: Technical Service Manager, DV Clearance, MoD, Royal Navy, COMSAT, MILSAT, Defence Communications, Satellite Communications, Government Support, Secure Networks, Service Engineering, UK Defence, MoD IT, ITIL, Secure Infrastructure, Through More ❯

Service Centre Manager Brighton Permanent Salary: £36,000- £45,000( Dependent on experience) Hours: 45 hours per week This is a fixed term role until April 2026 Benefits and perks: An impressive holiday allowance that rises in line with your years of service. Additional day off for your birthday so you can celebrate in style. Death in … Service allowance to ensure your loved ones are provided for in the event of tragedy. Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave. Complimentary day of annual leave to cherish unmissable family moments - could be graduation, first day of school. Look after your wellbeing with access to a health and wellness … ride to work scheme means you can keep fit while saving money - what's not to like? Travel for cheaper withinterest free season ticket loans (available after a years' service). CitySprint is on a Fast track to become the UK's leading courier services provider, with current market domination of the Same day service areas already. Through More ❯

Digital Payment Services - Senior IT Service Manager Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology click apply More ❯

Company description: Water Utility Company based in Yorkshire region of England. Job description: Service Delivery Manager Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience Car Allowance Annual incentive related bonus (up to 10% of annual salary … extra wellness day! A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford/Hybrid Working (2-3 days office a week) Work type: Permanent. 37 hours per week, Monday … Friday. We have an exciting opportunity for a Service Delivery Manager to join the Water Distribution team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire More ❯

Our client are looking for a motivated Service Desk Manager to lead our Service Desk team and help drive our commitment to excellence even further. The Role: As Service Desk Manager, you’ll lead the delivery of contracted maintenance services, ensuring we meet and exceed client expectations. You’ll manage and develop your … continuously look for ways to improve our processes, efficiency, and quality of service. You’ll play a key role in strengthening client relationships and identifying opportunities to grow our service offering. What You’ll Do: • Always professional and client-focused . • Ensure all services are delivered to agreed standards, following company processes and meeting all SLAs. • Customer Service Excellence, Ensure the service desk meets customer service expectations. Identify areas for improvement in service delivery and implement procedures to improve efficiency . • Lead and motivate the Service Desk team, fostering open communication and a positive culture. • Take ownership of escalated incidents, ensuring prompt resolution and clear communication. • Monitor and report on departmental KPIs and More ❯

Service Assurance Manager £575 per day | Inside IR35 | 2 days per week onsite in Cambridge One of worlds most recognised technology businesses are looking for an experienced Service Assurance Manager to govern and evolve their Service Assurance processes. This is a key role within the Value Delivery Office, focused on ensuring new or … changing services are designed, assured and transitioned effectively into live operation. You will lead service governance activities, support project delivery teams, and define readiness criteria that align with high operational standards. The work spans process design, assurance board leadership, continual improvement, and hands-on support for service introduction. Key responsibilities include: Leading the design and governance of service assurance and transition processes Maintaining assurance criteria, process documentation and training materials Chairing the weekly Service Assurance Board and running drop-in sessions Supporting project managers and delivery teams with transition planning Ensuring services meet production readiness standards Advising on Early Life Support and embedding continual improvement practices Analysing process performance and driving improvements The ideal profile: 10+ More ❯

Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our client's growing Security Operations Centre business. This is a great opportunity for you to play a pivotal role in helping to shape our client's transformation journeys. What to expect: Using your background … in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users … relevant teams or third parties and document the appropriate report to be provided to the customer Provide support and guidance to Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly service review reports. Support Senior Service Delivery More ❯

Service Desk Manager – 6 Month Contract Location: Gloucester (3 days per week on site) Day Rate: Up to £350 (Inside IR35) We are seeking an experienced Service Desk Manager to lead and develop the IT support function for a 6-month contract engagement in Gloucester. This role requires a hands-on leader who can … drive service excellence, manage a small team, and ensure smooth day-to-day IT operations. Key Responsibilities: Manage and mentor the Service Desk team, ensuring high levels of customer service. Oversee incident, problem, and request management processes. Drive continuous improvement across service delivery. Act as the escalation point for technical and service issues. Produce regular reporting … on performance, SLAs, and trends. Collaborate with wider IT and business teams to ensure alignment with business needs. Skills & Experience: Proven track record managing a Service Desk or IT Support team. Strong knowledge of ITIL processes and service management best practice. Hands-on approach with excellent stakeholder management skills. Ability to balance day-to-day operations with longer More ❯

Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now … looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and … developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise More ❯

Service Delivery Manager – MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now … looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you’ll be doing Leading, coaching, and … developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise More ❯

Service Delivery Manager - Manchester - Up to £40,000 The Role Are you a Technical Leader who is looking for a new challenge? We are on the search for a demonstrated leader who is experienced Microsoft Exchange, Azure, Applications, server, storage and security. As the Service Delivery Manager, you will be responsible for maintaining SLAs … from a service provider standpoint. This is across service desk and project delivery. The company is highly accredited and is a regional player. In this role you will be responsible for managing a close-knit team, ensuring SLAs are met across the board and coordinating internal resources for various projects. You will be comfortable to be hands-on … and analyse areas of improvement, breaking down the workload and doing a lot of people management. Role Requirements Previous experience leading a service desk Project Delivery/Management Experience (Az, O365). Leadership/Management Experience Stakeholder Management Excellent Interpersonal Skills The Company My client is an employee centric service provider who pride themselves on the training and More ❯

Service Delivery Manager - Manchester - Up to £40,000 The Role Are you a Technical Leader who is looking for a new challenge? We are on the search for a demonstrated leader who is experienced Microsoft Exchange, Azure, Applications, server, storage and security. As the Service Delivery Manager, you will be responsible for maintaining SLAs … from a service provider standpoint. This is across service desk and project delivery. The company is highly accredited and is a regional player. In this role you will be responsible for managing a close-knit team, ensuring SLAs are met across the board and coordinating internal resources for various projects. You will be comfortable to be hands-on … and analyse areas of improvement, breaking down the workload and doing a lot of people management. Role Requirements Previous experience leading a service desk Project Delivery/Management Experience (Az, O365). Leadership/Management Experience Stakeholder Management Excellent Interpersonal Skills The Company My client is an employee centric service provider who pride themselves on the training and More ❯

and ICT infrastructure, managed services, and secure communications solutions. Supported by private equity investment, we are entering a significant growth phase, focused on strategic acquisitions and scaling our managed service capabilities, technical expertise, and customer reach. The mission is to become a leading national provider of secure communications, secure infrastructure, and managed services. We work across critical national infrastructure … and Datacentres. We are committed to secure digital transformation, ensuring connectivity, efficiency, compliance, and resilience for our customers. Our team brings deep technical expertise, supported by project management and service delivery specialists who partner closely with clients to design, build, and maintain scalable and resilient ICT solutions. Our culture is built on collaboration, innovation, and continuous improvement. We value … long-term partnerships and invest in the growth and development of our people, empowering them to make a real impact. About the Team The Service Delivery Management team ensures the effective delivery of services to clients. They drive service performance, customer satisfaction, and retention, while identifying opportunities for service improvement and growth. Operating within ITIL best practice More ❯

Service Delivery Manager - Microsoft Dynamics 365 - Newcaslte - c£90K Nigel Frank are working with a global organisation on their search for a Service Delivery Manager with experience in Microsoft Dynamics 365 CE and F&O. Our client has a strong presence across 28 countries and an ambitious digital transformation agenda - this is a rare … opportunity to influence the success of a global D365 landscape. This role is suited to a proactive and technically capable professional who thrives in a service-led environment and is passionate about continual improvement. You'll be instrumental in managing the delivery, support, and governance of D365 services across a global footprint and you will ensure smooth transitions from … project delivery to business-as-usual operations while leading efforts to maintain and enhance system performance, user satisfaction, and service efficiency. This is a hands-on role requiring both technical and service delivery expertise, combined with the ability to manage cross-functional collaboration and stakeholder engagement. Responsibilities Manage the full life-cycle of D365 service delivery (incidents More ❯

IT Service Delivery Manager - Swaffham We are working exclusively with one of the UK’s leading provider of Managed IT Services that predominantly support enterprise level Commercial, NFP (Not For Profit) and Public Sector owned organisations with multiple locations and employees across the UK. Role Overview: You will take day-to-day responsibility for three key operational … teams, Service Desk, Provisioning Desk, and our newly formed Service Assurance each supported by a dedicated Service Coordinator. You’ll manage a high-volume ticket queue through ConnectWise, ensuring all teams and individuals consistently exceed the exceptional SLA standards our clients expect. As a team coach and leader, you’ll guide your team through complex issues, encouraging … You will mentor and support a diverse team, ensuring workloads are balanced, morale is high, and each team member feels empowered to grow, develop, and succeed. In partnership with Service Coordinators, you will oversee resource planning and scheduling, while stepping in to provide hands-on support during peak demand or unexpected absences. You’ll handle both praise and complaints More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £45,367 rising to £50,877 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week (Part time, annualised hours, compressed hours or term time working considered - discussions at interview … stage welcome) Interview Date: 26/09/2025 Post number: 201816 TTJ The role We are looking for a confident and capable Service Manager to join our Service Management team within our Digital Data and Technology (DDaT) department. This is a key role, responsible for the management and performance of several DDaT services, including business … day operation of assigned services. You will act as the primary point of contact for business customers, maintaining strong relationships to ensure services are delivered effectively and meet agreed service level agreements (SLAs). Operating at both tactical and operational levels, you will monitor and report on service performance and quality, proactively identifying areas for improvement. Working closely More ❯

We're currently partnered with one of the UK's fastest growing organisations, who have undertaken a groundbreaking, large scale transformation! Your role as Retail Service Manager will be to manage the overall technology service delivered to the internal retail team and other associated business areas. Salary: up to £70,000 + benefits Location: West London … Hybrid Working) You'll bring together end-to-end technical delivery teams and foster collaborative ways of working to deliver first-class solutions, ensuring a service that is Fit for Purpose and meeting the needs of the business. Key Responsibilities: To build and maintain the service relationship between Retail Technology and its stakeholders across the business. Define, agree … and manage service level agreements (SLAs) and operational level agreements (OLAs) for services. Report on the quality of the service provided, including outsourced services provided by suppliers including Scientific Games and Vodafone, based on transparent KPIs. Manage the operational budgets for outsourced services, including those provided by Scientific Games and Vodafone Working with the Supplier Relationship Manager More ❯

D365 Service Delivery Manager c. 80k + generous benefits package + discretionary bonus Hybrid Working - 3 days on site Permanent Role Overview : Our client, global organisation, is in the middle of a huge D365 F&O transformation programme and looking to recruit an experienced and driven Service Delivery Manager. You'll need to have experience working … as a Service Delivery Manager within D365 (F&O and CE) as the key purpose of the role is to lead the support, quality, and governance across the entire platform. This is a pivotal role ensuring a smooth transition from project delivery to go-live operations. Key Responsibilities : Own D365 CE & F&O service delivery performance … governance, and continuous improvement Manage incidents, service requests, developments, and problem resolution Collaborate across teams to ensure quality, efficiency, and high service standards Lead service transition from implementation to BAU Report on performance, run stakeholder meetings, and manage service communications Candidate Requirements : Educated to a degree level Strong experience in D365 CE & F&O service More ❯

Technical Service Delivery Manager Hybrid - Locations: Greater Manchester, South West, Northamptonshire or London Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long-term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast growing business. Key Responsibilities … Service Delivery Excellence Own operational targets and ensure services are running smoothly, securely, and efficiently. Use ITSM tools to log, track, and resolve issues with precision. Ensure full ITIL alignment Incident, Problem, Change, and Continual Improvement are your bread and butter. Work across infrastructure and cloud (Azure, AWS) to provide hands on technical guidance when needed. Champion service excellence across Microsoft, AD, O365, Networking, and cloud infrastructure. Customer Relationship Management Lead regular service review meetings and act as the go-to contact for your portfolio of clients. Build lasting relationships by understanding each client's goals, pain points, and success metrics. Handle escalations like a pro and mitigate risks before they become issues. Data-Driven Reporting More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days … a week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements … Delivery Leadership * Manage services to make sure that we deliver what we've promised to our customers and our own organisation * Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues * Prepare and deliver More ❯

Service Delivery Manager Location: Wakefield, WF3 About us A fast-growing Engineering , dynamic business with ambitious plans for expansion in 2026. We are committed to delivering exceptional service to our clients and maintaining the highest standards across all areas of our operations. As part of this growth, we are seeking a strong, commercially aware Service Delivery Manager to lead our team and drive performance. The Role This is a key leadership position within our Service Delivery Team, responsible for managing a team of engineers and ensuring the successful delivery of both reactive and planned maintenance services. The successful candidate will be expected to lead with authority, maintain discipline, and ensure that … all aspects of service delivery meet high standards. Key Responsibilities Engineer Management: Directly manage a team of engineers, ensuring they are motivated, productive, and aligned with delivery expectations. Communicate clearly and consistently to manage workloads, priorities, and client expectations. Service Delivery Oversight: Oversee all aspects of reactive and planned maintenance, ensuring timely and high-quality execution. Maintain urgency More ❯

Job Role: Service Quality and Compliance Manager Reports to: Director of Care Delivery Salary £40,000 - £45,000 Location: Central London HQ/Hybrid Role Overview: As Service Quality and Compliance Manager you will support the safe, effective and efficient delivery of our client's care operations, drive service excellence, and ensure their … technology enhances the care experience for both clients and staff. Job Purpose: The Service Quality and Compliance Manager will manage the day-to-day delivery of operational care services across the organisation. This pivotal role ensures all aspects of the company's portfolio are undertaken to the highest standard through combining the needs of service users … will champion a culture of excellence, ensuring that the services meet the required standards where, exceed client expectations, and align with our vision. Key Responsibilities of the role of Service Quality and Compliance Manager Leadership & Strategy: In conjunction with the Director of Care Delivery, develop and implement delivery strategy in alignment with the company's goals and More ❯

Service Design & Transition Manager Initial 6 month contract (likely to extend) Portsmouth 1-2 days a week onsite c£530 a day (inside IR35) We're on the look out for a Service Design & Transformation Manager to work on an ongoing and constantly evolving Cyber Security Programme of work. The Programme is in place … will involve either transformation or change to existing contracted IT Services or supporting the introduction of new Services and it is vital that any change are introduced smoothly into service, on-time, and in the most cost-efficient manner avoiding any disruption to production services. The Service Transformation Lead will own the migration of any new or changing … service smoothly into a fully supported, live operation and will work with the Cyber Programme team to: Deliver end-to-end Service Designs for the Programme Ensure that Service Designs are agreed at the design stage of the Programme/Projects Ensure those Service Designs are embedded into the overarching HLD's and DLD's Ensure More ❯