76 to 100 of 182 Service Manager Jobs in the UK

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days … a week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements … Delivery Leadership * Manage services to make sure that we deliver what we've promised to our customers and our own organisation * Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues * Prepare and deliver More ❯

The Role: Service Delivery Manager Location: Midlands/North – with travel – Field based Sector: Industrial Equipment Salary: up to £45,000 + Car + Benefits + Bonus I am working with a market leading client to find them a committed Service Delivery Manager The role will take the lead in managing and nurturing relationships … with key clients ensuring timely and effective responses. In this role, you'll be the primary operational contact, ensuring the delivery of exceptional service to the highest standards while driving client satisfaction and continuous improvement. All about you: The ideal Service Delivery Manager candidate will come from a customer facing role within engineering, technical solutions or … service delivery. You will have managed key accounts and understand supplier responsibilities for large scale multi-site contracts. Extra brownie points if you have worked with Retail clients. You will be passionate about service excellence and willing to go the extra mile. This role offers genuine scope for growth and development within a company that is proud of More ❯

Job Title: Cloud Service Delivery, Associate Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL8 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point … with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a Team: You will be part of the Service Delivery Team who are responsible for the delivery of infrastructure and cloud services to our clients. Our team is based and operates out of our Birmingham UK Office. If … part of our team, you'll be delivering cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. Key Responsibilities: Service Delivery Management: Own the end-to-end service delivery ensuring SLA compliance to the client contract. Participate in developing and implementing strategies for integrating AI and automation into More ❯

Job Title: Service Delivery Manager – Associate Location: London, Birmingham, or Glasgow (Hybrid: 1 day per month on client site; mandatory 2-day quarterly planning event in Birmingham) Contract: Fixed-term until 31st July 2026 Day Rate: Up to £660 inside IR35 Security Clearance: Home Office SC required to start About Our Client Our client is a leading … provider of applied intelligence and managed services, delivering mission-critical solutions to government and commercial organisations. Their teams focus on innovative, secure, and reliable service delivery, supporting operations that have real-world impact. Role Overview We are looking for an experienced Service Delivery Manager to oversee the delivery of managed service contracts. You will act … SLAs, budgets, and quality standards. The role may also include additional engineering responsibilities in certain circumstances. Key Responsibilities Build and maintain relationships with client stakeholders and internal teams. Monitor service performance against SLAs and KPIs, implementing recovery plans when needed. Manage financial performance of the contract, including revenues and costs. Produce timely and accurate service reports, chairing service More ❯

Job Title: Service Delivery Manager Location: Brentwood, Essex Salary: £40,000 £45,000 per annum (depending on experience) Reporting to: Operations Director About the Role We are a people-first, service-led facilities management business delivering mechanical, electrical, and building fabric maintenance to clients across the UK. Combining national capability with the responsiveness and personal touch … of a boutique provider, were proud of our reputation for reliability, innovation, and care. As the business continues to grow, were looking for a skilled and motivated Service Delivery Manager to lead our Helpdesk and Compliance Coordination teams. This is a pivotal role responsible for maintaining high standards of performance, compliance, and client satisfaction across all service lines. Role Overview The Service Delivery Manager (SDM) will oversee the day-to-day performance of the Helpdesk and Compliance functions, ensuring that clients receive a responsive, transparent, and technically robust service. Working closely with Account Managers and the Engineering Manager, youll coordinate communication between site teams, planners, and clients to ensure operational excellence. More ❯

IT Service Delivery Manager Role Type: Full time; Monday - Friday (Hybrid/Office Based) Salary Range: £30k - £40k per annum (depending on experience) Office Location: Eastleigh, Hampshire. Our client is an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast … and beyond. Role Overview Our client is seeking an exciting new position for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to their clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. Key Responsibilities: Lead and manage the IT service delivery team to meet SLAs and KPIs. Oversee incident, problem, and change management processes. Act as the primary point of contact for client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage vendor More ❯

Here at Stonewater, we are seeking an IT Service Desk Manager to be responsible for managing and supporting the frontline IT service team. Managing both the IT Service Desk and Field Engineers to deliver a first-class service experience across the organisation, youll make sure customer incidents and requests are resolved efficiently, new colleagues … are onboarded smoothly, and IT assets are tracked and managed effectively. Your focus will be on creating a high-performing, customer-focused service that reflects our values and delivers on our customer promise. Youll ensure that strategic projects and initiatives are effectively onboarded into IT operations and continually review the processes used to deliver services to ensure that they … are fit for purpose and are aligned with our strategic vision of service delivery, using customer insight and feedback to shape future services. Working closely with business stakeholders and IT teams, youll champion Continual Service Improvement (CSI), managing the incident and request process, and ensuring performance remains consistently high. Youll also play a key role in asset management More ❯

Service Delivery Manager About us We are a fast-growing technology organisation committed to empowering users with smart, dependable systems. Our mission is to reduce friction in day-to-day operations, turn complex data into meaningful insight, and support teams to work smarter - not harder. The role We seek a hands-on and strategic Service Delivery … Manager to lead our 2nd Line Delivery & Support team. This individual will help break down complex tasks, gather requirements, and liaise closely with business sponsors and stakeholders. You'll ensure the 2nd Line team and engineering squads have clear deliverables, realistic timelines, and robust support to deliver against those commitments. Key Responsibilities Lead the end-to-end incident … problem management lifecycle, including root cause analysis Identify recurring issues and work with engineering/product to drive prevention Monitor SLAs, track metrics (e.g. MTTR, incident volumes), and improve service levels Drive continuous improvement and process optimisation across the team Allocate resources effectively and mentor team members Act as incident commander during major outages Collaborate across cross-functional teams More ❯

Customer Service Account Manager Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not … your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast … paced role within a small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing BrightHR clients* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account* Continue More ❯

to Dudley (with frequent travel across Southern UK) About the Role: This is a strategic and hands-on leadership role where you'll manage a regional team of field service engineers and support staff. You'll be responsible for delivering exceptional customer service, driving operational efficiency, and ensuring commercial success across the South of the UK. The ideal … candidate is a technically sound and commercially savvy service leader with a passion for team development and customer excellence. Key Responsibilities: Lead and develop a field-based service team; ensure safety, efficiency, and high performance Full P&L responsibility for regional service operations Maintain brand image and high-quality service standards (vans, workshops, staff) Ensure optimal … workforce planning, training, and engagement Identify upselling opportunities through installed base knowledge Collaborate closely with sales teams to support service/product promotion Oversee resource allocation, ProCare profitability, and service delivery excellence Drive local technical support, first-line intervention, and development programs Key Skills & Experience: Strong leadership in operational service management Commercial acumen with P&L and More ❯

Job Title: Executive Service Manager Location: London, UK Overview Tightly engage with client, understand their business imperatives and orchestrate the execution of our services to meet the client's business needs. This is accomplished through earning client, partner and team loyalty by instituting process that consistently delivers NCR Voyix's services. This role is also tasked with … proactively identifying opportunities for NCR to drive business outcomes that create value for our client. Technical/Business Knowledge In-depth knowledge of Hospitality industry Detailed knowledge of quick service restaurants would be a distinct advantage. Thorough knowledge of the technologies used by the Hospitality industry, including solution, technology, and product offerings. Good understanding and experience in Customer Satisfaction … see Appendix A) theory, design and architecture. Hands-on experience in Industry Enterprise solution device management, Security, Planning, and Implementation. Strong knowledge of billing, problem reporting, provisioning, testing, and service activation systems/platforms. Intimate with project management leadership and resource tracking techniques. Knowledge of software and/or hardware development, testing, and implementation. In-depth knowledge of relevant More ❯

Company Description Come join us and make a difference in the world Discover more at Job Description The Client Services Manager has responsibility for the day-to-day management and delivery of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLA's … a conveniently commutable location. The Core Responsibilities Of The Role Will Be To: Responsible for ensuring end to end services provided to our Customer are functioning and meet contracted service levels and quality standards Will manage and develop customer relationships at senior level to maximise customer satisfaction and ensure services are in line with the customer's IT/… IS business strategy Responsible for the production of a Service Performance Report and attendance at Customer Service Reviews Responsible for the Service Credit Calculation, if applicable Working across the organisation to document, monitor, measure and improve services delivered to Customers through the use of Service Improvement Plans Be an escalation point for Service teams and More ❯

Hands-on Service Desk Manager Permanent Full Time West London - Hybrid working £55,000 - £65,000 + Private healthcare, subsidised meals As Service Desk Manager you will be responsible for the day to day support and maintenance of all end user services Windows, M365, etc, to all offices globally, Provision of laptops and mobile … devices, Supporting desktop client access to back-office applications that are supported by the applications team, End user security management. Required experience: Extensive Service Desk experience: Running a modern user centric support function in an international business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users … to meet their needs Management of ITSM tools (service desk, auto deployment, patching, remote support, etc) Running a service desk on Single Point of Contact principles and managing the escalation to third line or external resource where necessary. Extensive M365 operational experience : Familiar with user provisioning and management within M365 How to deploy and support M365 endpoints in More ❯

IT Service Desk Manager (12-Month Fixed-Term Contract)Role SummaryA London Market insurance business is seeking an experienced IT Service Desk Manager to lead day-to-day IT operations on a 12-month fixed-term contract. This role oversees the IT Service Desk, ensuring high-quality support, system reliability, and continuous improvement … across the business. Key Responsibilities* Manage and develop the IT Support team, ensuring SLA and service standards are consistently met. * Act as the escalation point for complex technical issues and incidents. * Oversee IT infrastructure, hardware, and cloud platforms including Microsoft 365 and Azure AD. * Maintain IT security, networking, and compliance standards. * Lead the Joiners-Movers-Leavers process and manage More ❯

Exciting Opportunity: UK Military Technical Service Manager – Defence & Satcoms Are you ready to step into a pivotal role supporting critical UK Government communications? We’re working with a well-established, globally recognised satellite communications and IT services provider who are seeking a Support Case Manager to take ownership of all CSCS4 UK Government support cases. … support cases, ensuring SLA/KPIs are consistently met or exceeded. Coordinating with multi-disciplinary technical teams, the MOD, and senior stakeholders to ensure swift, effective resolutions. Managing engineer service visits – from logistics to technical readiness – maximising efficiency and effectiveness. Leading on documentation, process improvements, and capturing insights to drive long-term service excellence. Supporting the rollout of More ❯

Job Title: Service Transition Manager Location: Leeds Wellington Place/Edinburgh Contract: 12 months Day Rate: £625 per day Via Umbrella About the Role We're looking for a Service Transition Manager to lead the seamless introduction of new technical services into live environments. You'll work across a diverse technology landscape-including Microsoft … ensure services are production-ready, scalable, and supported from day one. This is a key role that bridges the gap between technical delivery and operational support, ensuring that every service we launch is robust, sustainable, and aligned with business needs. Key Responsibilities Collaborate with engineering, support, and operations teams to define and embed support models. Lead onboarding and migration … initiatives for new technologies and services. Coordinate and support User Acceptance Testing (UAT) and functional testing. Build and refine processes that support long-term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft More ❯

IT Service Delivery Manager Central London £70,000 - £80,000 PA A leading construction engineering organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager. This is a highly acquisitive business with ambitious growth plans over the coming years. This is a pivotal role within a high-performing IT team, ideal … outstanding service. You'll oversee 1st and 2nd line support teams, take ownership of the ServiceNow platform and play a key role in driving operational maturity, continuous improvement and service optimisation. You'll also contribute to wider business initiatives, including M&A integration projects, ensuring smooth transitions and consistent service delivery throughout periods of change. Key Responsibilities * Lead … driving adoption and alignment with organisational goals * Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance * Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management * Oversee third-party service providers, ensuring contractual and performance standards are met * Identify and address process gaps More ❯

Technical Service Interface Manager West Yorkshire - Halifax £55,000 Brief Technical Service Interface Manager needed for a large facilities management organisation based in Leeds who are looking to employ an experienced and well-rounded individual that takes pride in their work with an in-depth knowledge of undertaking AP/CP Duties in support … Build/Reconfiguration works. The successful candidate must have a relevant degree in Construction, Technical or Project Management in the relevant areas and have a keen interest in Technical Service interfacing. If you have experience working in a hospital setting that would be a plus! Benefits Salary: £55,000 per annum 24 days increasing to 25 days after … and will not cause undue risks. If works deviate from HTM/HBN's work with stakeholders to implement appropriate mitigations and derogations are put in place. To facilitate service Isolations in support of Upgrade works. This includes the preparation and issuing of SSoW documentation including Permits to Work and Isolation certificates. To manage a complex program of works More ❯

Service Delivery Manager - Business Intelligence Birmingham - Hybrid (2-3 days a week) £70,000-£75,000 + Bonus Our client, a global leader in consumer services, is looking for a Service Delivery Manager to oversee the delivery and performance of all Business Intelligence and Integration applications. You'll take ownership of service delivery … ensuring stability, performance, and continuous improvement of BI and Integration platforms. You'll work closely with offshore teams and internal stakeholders, helping to mature service processes and establish best practices across a growing environment. We're looking for: * Proven experience managing Service Delivery for BI and Integration platforms * Experience creating and implementing service processes in developing or More ❯

We are seeking a Service Manager to manage a strategic project for a major client based in Glasgow. Would you like to participate? Detail Profile. - Assist in project planning, execution, and monitoring. - Collaborate with work teams to ensure project quality within budget and on time. - Prepare status reports and presentations for management. - Identify and manage project risks More ❯

We are seeking a Service Manager to manage a strategic project for a major client based in Glasgow. Would you like to participate? Detail Profile. - Assist in project planning, execution, and monitoring. - Collaborate with work teams to ensure project quality within budget and on time. - Prepare status reports and presentations for management. - Identify and manage project risks More ❯

We are seeking a Service Manager to manage a strategic project for a major client based in Glasgow. Would you like to participate? Detail Profile. - Assist in project planning, execution, and monitoring. - Collaborate with work teams to ensure project quality within budget and on time. - Prepare status reports and presentations for management. - Identify and manage project risks More ❯

Service Desk Team Lead/Technical Support Manager Ready to lead a high-performing team on the front lines of cutting-edge technology? We're seeking a dynamic Service Desk Team Lead/Technical Support Manager with a passion for driving results and inspiring others where you'll mentor and develop a team of … technical experts, empowering them to deliver exceptional service to the company’s prestigious clients. If you thrive in a fast-paced environment, possess exceptional organisational and time-management skills, and have a proven track record of leading successful IT Helpdesk Teams, this is your chance to shine. Join an award-winning, entrepreneurial, independent IT firm in the heart of … Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Lead/Technical Support Manager with a company that design, deliver and manage solutions to meet their clients' strategic and IT needs across Cloud (mostly More ❯

Role: Service Delivery Manager Location: City of London Salary: Up to £75k Flexible working: 3 days per week in the office My client, a leading organisation in the insurance sector, is seeking an experienced Service Delivery Manager to join their team. This is an excellent opportunity for someone with solid insurance experience (particularly London More ❯

Role: Service Delivery Manager Location: City of London Salary: Up to £75k Flexible working: 3 days per week in the office My client, a leading organisation in the insurance sector, is seeking an experienced Service Delivery Manager to join their team. This is an excellent opportunity for someone with solid insurance experience (particularly London More ❯