76 to 100 of 326 Service Manager Jobs in the UK

Salesforce Service Delivery Manager London Bridge Up to £88,000 Hyde is looking to recruit a Salesforce Service Delivery Manager. As a Salesforce Service Delivery Manager, you will lead cross-functional and diverse teams of technical resources, managing both in-house teams and … and business deliverables. You will work closely with Project Management, Technical Services, and Internal Business Partners to oversee system integrations, scheduling of deliveries, and service performance. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on … community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. Duties of a Salesforce Service Delivery Manager: Lead and manage technical teams, ensuring effective scheduling, integration, and coordination with delivery managers. Oversee people management, including engagement, coaching, and performance management. Ensure More ❯

IT Service Continuity Manager Location: Manchester (hybrid 2 to 3 days per week onsite) Rate: £500 to £600 per day via umbrella Legnth: 3 months Role Summary We have an exciting new contract opportunity as a IT Service Continuity Manager. The role will be an initial … risks for IT services. To agree minimum acceptable levels and to plan and prepare for the recovery of IT services. Key Responsibilities Ensure the Service Continuity and Risk documentation is regularly reviewed and maintained Liaise with Technical Architects and Service Delivery Managers, for the review of documentation Develop … and deliver a Service Continuity annual exercise schedule Obtain service recovery assurance from third party Service Providers Identify and govern ITSC related risks, as well as maintaining visibility and awareness of related Risks, Issues, and Improvements Provide support for the Major Incident process Work closely with Problem More ❯

IT Service Continuity Manager Location: Manchester (hybrid 2 to 3 days per week onsite) Rate: £500 to £600 per day via umbrella Legnth: 3 months Role Summary We have an exciting new contract opportunity as a IT Service Continuity Manager. The role will be an initial … risks for IT services. To agree minimum acceptable levels and to plan and prepare for the recovery of IT services. Key Responsibilities Ensure the Service Continuity and Risk documentation is regularly reviewed and maintained Liaise with Technical Architects and Service Delivery Managers, for the review of documentation Develop … and deliver a Service Continuity annual exercise schedule Obtain service recovery assurance from third party Service Providers Identify and govern ITSC related risks, as well as maintaining visibility and awareness of related Risks, Issues, and Improvements Provide support for the Major Incident process Work closely with Problem More ❯

a passion for leadership, customer satisfaction, and driving operational efficiency, this could be the perfect role for you! Your new role As the IT Service Manager, you will be responsible for leading and developing the service desk team, ensuring top-notch service delivery to clients … and continuously improving processes. This is a management-focused role, so you'll need strong people skills and a solid understanding of service delivery principles. Lead, mentor, and develop the service desk team to achieve high motivation and performance Oversee managed service delivery from order acceptance through … to completion Participate in project meetings to ensure smooth service transitions Monitor help desk tickets, escalations, and SLA compliance Lead service review meetings and identify growth opportunities Ensure help desk processes follow ISO/ITIL best practices Uphold security and compliance standards including GDPR Monitor KPIs, trends, and More ❯

Service Transition Manager - Automotive FTC for 6 months initially to support a platform upgrade. .NET, SQL, Blazor, Azure within the automotive industry. Role - Service Transition Manager Type - Fixed term contract (6 months) likely extension Location - Hybrid, 2/3 days per week in the … office (London, Victoria) Salary - £75,000 pa, pro rata Spec - Key Responsibilities Own and manage the end-to-end service transition process, ensuring the platform is ready for go-live and fully supported post-deployment. Act as the primary interface between engineering, QA, DevOps, operations, support, and other stakeholders … throughout the transition phase. Establish and document all service management processes, support models, SLAs, and early life support arrangements. Ensure operational readiness through the development of handover materials, support documentation, user guides, and training where required. Manage the risks and dependencies associated with platform deployment, coordinating with delivery teams More ❯

The Digital Service Offerings Manager defines, manages, and commercializes digital service offerings within the Service Business Unit, identifying market opportunities and collaborating with technology teams to enhance and innovate solutions. Reporting to the Digital Service Solution Head, this role works closely with the Digital … Service Product Management Team, and BU commercial teams to develop business cases, define roadmaps, and support deployment, ensuring alignment between customer needs, business strategy, and technology to drive adoption and monetization. Additionally, the role works together with the Marketing & Sales function at the Global & Hub levels to support with … strategic customer dialogues. Key Responsibilities: Strategic Responsibilities: Service Digital Portfolio/Offering Strategy: Develop portfolio strategies to package digital service solutions into comprehensive & competitive offerings, ensuring alignment with business objectives. Innovation & Growth: Identify new digital service opportunities by leveraging IoT, analytics, cloud, and automation technologies to enhance More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the … effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's … are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder management skills. - Experience in supplier management. More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the … effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's … are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder management skills. - Experience in supplier management. More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the … effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's … are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder management skills. - Experience in supplier management. More ❯

Description The Digital Service Strategy & Portfolio Manager is responsible for defining and driving the overall strategic digital service vision, strategic roadmap, and business alignment for Digital Service Solutions within BU Service. Following the three-horizon approach, the Digital Service Strategy Manager leads … the company BU's, and Customer's long-term goals. Leveraging emerging technologies, the role is responsible for ensuring a sustainable competitive advantage through service innovation and digital transformation. Working closely with BU Strategy & Innovation, Global Product Group (GPG) Managers, BU Technology, this role ensures that the Digital Service … team maximizes customer value, enhances operational efficiency, and drives business growth. Key Responsibilities: Strategic Responsibilities: Vision & Roadmap Development : Define and execute the global digital service strategy, ensuring alignment with business priorities and industry trends. Market & Competitive Analysis: Monitor market trends, customer demands, and competitor activities to shape digital service More ❯

IT Change, Release & Service Transition Manager (Contract - 6 Months, Hybrid) Rate: £500-550 Inside IR35 Duration: 6 months (possible extension or perm) Location: Euston (2 days/week in-office) We are looking for an experienced IT Change, Release & Service Transition Manager to play … a key role in a major industry program, ensuring smooth transitions and service readiness. Role Overview In this role, you will manage and coordinate IT Change, Release, and Service Transition across multiple suppliers, ensuring the seamless delivery of new and updated services. You will oversee change approvals, release … scheduling, and operational readiness to minimize risks and optimize service performance. Key Responsibilities Change Management - Develop and oversee the Change Management process, chair CAB meetings, and manage change logs. Release Management - Maintain a release calendar, coordinate release schedules, and improve release efficiency. Service Transition - Ensure new services meet More ❯

Our client, a leading entity in the oil and gas sector, is currently seeking an IT Service Delivery Manager to join their team in London. Key skills required for this role IT Management, Service Delivery, IT Service Delivery Important IT Management, Service Delivery, IT … Service Delivery This role involves overseeing the delivery of high-quality IT services to end users, ensuring minimal service disruption and managing key third-party service providers. It is a permanent position requiring both office-based and remote work, with occasional travel as needed. Key Responsibilities: Collaborate … to ensure secure, stable, and resilient IT platforms. Ensure that new functionalities introduced as part of Project Change are included in the service catalogue. Oversee day-to-day operations of business applications, ensuring high performance and accurate reporting. Develop, maintain, and enhance all reporting and KPI monitoring of ICT More ❯

Role: Service Transition Manager Responsibilities: Senior role, leading the final phase of service transition. Knowledge/experience of service monitoring, service catalogue, and service provisioning. ITIL qualified an advantage but knowledge essential. Strong stakeholder management and communication. Resilient. Experience and/or knowledge More ❯

Service Delivery Manager 3 Turner Dr, Yate, Bristol BS37, UK Full-time Company Description SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more … in 2023. Job Description Location: Bristol (Yate) Work Model: Hybrid, office 2 days per week Employment Type: Full time & permanent Salary: Competitive As a Service Delivery Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work … closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships. What will the role involve? Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service. Responsible for understanding, monitoring and implementing the contractual terms and service More ❯

Global Service Desk Manager We are recruiting a Global Service Desk Manager to join our Esher based team at Healix. In this role you will oversee the Global Healix IT Service Desk which provides application and user support around the world. The role … is crucial to ensuring both our internal and external customers receive an excellent level of service no matter where they are located. This role will involve regular communication with the IT team in Esher and other locations, staff members across the group, senior stakeholders, the Group CTO, suppliers and … this role early to mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of Windows server technologies and Active Directory services. Skills: Excellent More ❯

Share this job The Digital Service Strategy & Portfolio Manager is responsible for defining and driving the overall strategic digital service vision, strategic roadmap, and business alignment for Digital Service Solutions within BU Service. Following the three-horizon approach, the Digital Service Strategy Manager … the company BU's, and Customer's long-term goals. Leveraging emerging technologies, the role is responsible for ensuring a sustainable competitive advantage through service innovation and digital transformation. Working closely with BU Strategy & Innovation, Global Product Group (GPG) Managers, BU Technology, this role ensures that the Digital Service … team maximizes customer value, enhances operational efficiency, and drives business growth. Key Responsibilities: Strategic Responsibilities: Vision & Roadmap Development : Define and execute the global digital service strategy, ensuring alignment with business priorities and industry trends. Market & Competitive Analysis: Monitor market trends, customer demands, and competitor activities to shape digital service More ❯

Digital Service Operations & Support Manager The Digital Service Operations & Support Manager is responsible for the effective deployment, operation, and continuous support of digital service solutions. This role oversees a team that trains, qualifies, and assists field teams to ensure seamless service execution … and high customer satisfaction. Reporting to the Head of Digital Service Solutions, the manager collaborates closely with Digital Product Managers and Product Care Management to integrate, maintain, and optimize digital services on a global scale. Key Responsibilities: Strategic Responsibilities: Service Digital Portfolio Execution: Lead the implementation … and operationalization of digital service solutions to enhance efficiency and effectiveness. Support HBU and LSUs with digital service solution delivery (e.g., edge-device configuration, commissioning of data acquisition units, IoT provisioning and configuration, etc.) Training & Certification: Develop and implement certification pathways to equip field teams with the necessary More ❯

just work for our customers; we work with them, closely understanding their unique needs and challenges. Our commitment is to be more than a service provider; we strive to be a trusted partner, guiding our customers through the ever-changing digital landscape and helping them achieve their business goals. … Your Impact As an Account Service Manager at Deliverect, you will be responsible for managing customer relationships, ensuring service delivery excellence, and driving customer satisfaction. Serving as the primary operational contact, you will work closely with customers to understand their needs, resolve service-related issues … and optimize their experience with Deliverect's products. A Typical Day Reviewing key customer accounts, ensuring service delivery aligns with SLAs and customer expectations. Proactively engaging with customers to understand their current challenges, providing consultative solutions and technical insights. Monitoring performance metrics such as NPS, retention, and service More ❯

IT Service Delivery Manager Newcastle United Permanent Newcastle Upon Tyne Competitive Salary Closing Date - 9th May We are the heartbeat of the city. Join us as we continue to build on our long and proud history, striving to be the best in everything we do, both on … uniting people and communities, we invite you to be part of the exciting next chapter at Newcastle United. About the role As the IT Service Delivery Manager, you'll lead a skilled IT team, ensuring top-tier support and service delivery. You will demonstrate strong leadership … implement industry best practices, and play a pivotal role in the club's technological evolution. Your Impact You will manage and mentor the IT Service Delivery team, fostering a high-performance culture. Your key responsibilities will be to ensure effective and efficient delivery of the Club's Technology Service More ❯

Your New Role We are recruiting a Service Desk Manager for a public service organisation. You will lead a team of service desk staff who provide technical support to users across departments. In this role, you will implement ITIL processes, manage service agreements, and … ensure IT support for service delivery. Oversee the daily operations of the service desk to ensure efficient and effective support. Manage and mentor service desk staff, providing guidance and training. Develop and implement service desk policies, procedures, and best practices. Monitor and report on key performance … indicators (KPIs) and service level agreements (SLAs). Coordinate with other IT teams to resolve complex issues and improve service delivery. Handle escalations and ensure timely resolution of critical incidents. Maintain and update the service desk knowledge base and documentation. Identify and implement improvements to enhance service More ❯

Are you a leader looking for an opportunity to make a positive impact with a growing Service Desk? Want to work for an exciting MSP who are massively scaling up? Are you an operational and performance-driven individual who can ensure first-class customer service? Working for a … forward-thinking MSP who are boasting growth year on year. Looking for a Service Desk Manager who can improve the operational performance of a team of up to 7 Line Engineers. The Service Desk covers multiple technology stacks, including, Cisco, Network Security and Cloud Services. Your … primary responsibility will be to ensure the smooth operation and continuous improvement of the Service Desk, delivering exceptional customer service and technical support to our clients. Knowledge & Experience Team Leadership experience in a technical operations environment Good knowledge of ServiceNow Strong interpersonal and communication skills - presentation, written and More ❯

Service Desk Manager required by an established company in East London/Essex borders paying upto 50k + 3k car allowance. We require a Service Desk Manager with at least 3 years experience in Service Desk Management within an ITIL environment. It is … to their sites and services that may require visits within the London area To strengthen the team, they are looking to recruit an experienced Service Desk Lead/Manager to hold responsibility for managing a Service Desk of 5. This is a hands-on role and … currently a hands-on manager or team leader looking for a new challenge. What you'll be doing Line management of small service desk team, including resources and work allocation Hands-on technical trouble shooting Define and document 1st and 2nd line standard operating procedures Mentoring and More ❯

Service Desk Manager required by an established company in East London/Essex borders paying upto 50k + 3k car allowance. We require a Service Desk Manager with at least 3 years experience in Service Desk Management within an ITIL environment. It is … to their sites and services that may require visits within the London area To strengthen the team, they are looking to recruit an experienced Service Desk Lead/Manager to hold responsibility for managing a Service Desk of 5. This is a hands-on role and … currently a hands-on manager or team leader looking for a new challenge. What you'll be doing Line management of small service desk team, including resources and work allocation Hands-on technical trouble shooting Define and document 1st and 2nd line standard operating procedures Mentoring and More ❯

Service Manager Safeguarding Care and Quality Assurance Closing in 6 days (25 April, 2025) Job details Salary: £63,071 per annum inclusive of a £9,679 recruitment allowance payable for three years Department: Leadership and Management Working pattern: Full Time About the job Some key information … in Taunton and home 33 days' annual leave What will I be doing? • Play a critical role in maintaining and improving the quality-of-service provision for children who have a child protection plan or children who are looked after. • Lead the Children's Advocacy and Independent Reviewing Service … for Children Looked After, for children with a child protection plan and for foster carers. To manage and oversee the work of the LADO service and Route 1 Advocacy. Ensure that the statutory standards of work and review timescales are achieved. • Escalate and support resolution of complex operational service More ❯

Service Delivery Manager - Private Equity Our client, a boutique asset manager, is seeking a hands-on Service Delivery Manager. This is a brand-new role within the business as they look to build out the service operations team in-house. The successful candidate … will manage support processes, and work with third-party vendors and the business to improve service quality. They will also play a key role in shaping IT strategy and driving continuous improvement across the department. Key requirements: Previous experience establishing or maturing ITSM capabilities Experience with ServiceNow Solid skills … and collaboration technologies Private Markets experience is essential This is an exciting opportunity to join a growing business and help establish an in-house service operations team. More ❯