Deskside Support Analyst
- Location
- Manchester, England, United Kingdom
eyes support to wider IT teams, including network, voice and collaboration teams. Troubleshoot and resolve issues relating to Windows, macOS, laptops, peripherals, printers, VPN, Wi-Fi, LAN and network access . Provide onsite support through the Tech Bar , assisting users with technical queries and incidents. Install, move, add and change … platforms such as ServiceNow . Ticketing/project tools such as JIRA . Troubleshooting TCP/IP, IP addressing, LAN, WAN, Wi-Fi and VPN issues. Supporting printers and other network-connected devices. Cisco Webex and conference room/AV technology. Hardware installation, maintenance, troubleshooting and repair. Desktop virtualisation technologies ...