time to focus on meaningful relationships. - Be seen as a trusted advisor, helping clients use IT to achieve their goals-not just upselling, but driving real business growth. - Host webinars to showcase new solutions and keep clients ahead of the curve. - Work closely with our clients support team, reviewing ticket trends to identify where clients need extra help or new … growth in mind. - Review support ticket patterns to identify gaps and recommend proactive solutions. - Collaborate with technical teams to resolve issues quickly and improve service delivery. - Organise and deliver webinars to demonstrate new products and services. - Achieve and exceed quarterly targets for retention and growth. What We're Looking for in the Account Manager - MSP - Experience in account management or More ❯
customer retention, advocacy and expansion.What you’ll be doing: Engaging effectively with both new and long-standing customers across live chat, email, phone, and video channels, including participation in webinars and virtual training sessions as needed. Taking ownership of customer issues from initial contact to resolution, ensuring a successful customer journey. Reaching out to current customers via phone or video … call to address questions, offering product insights, and suggesting ways to enhance their service. Once trained, you will participate in webinars and virtual sessions to assist customers in getting the most out of the platform. Contacting lapsed customers via phone or video to gather feedback, understand reasons for cancellation, and identify reactivation opportunities. Document product improvements and issues, communicate with … and verbal communication; confidence in phone interactions, clear writing, and quick typing skills to explain complex topics simply and concisely. Ability to connect confidently with customers over video for webinars, virtual sessions, and one-on-one calls, as well as over the phone. Skilled at building trust and rapport with customers to maintain open communication and strong relationships. Interest in More ❯
Are you ready for a new adventure? Coming to the UK is an opportunity to relocate to a diverse and multicultural country which is considered the gateway to Europe. Not only does the UK have a rich history and so More ❯
