2nd Line Support Engineer - Higher Education Exp
- Hiring Organisation
- Lorien
- Location
- London, South East, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £210 - £230 per day
want to hear from you! Key Responsibilities Provide high-quality 2nd line technical support across the organisation Troubleshoot and resolve incidents related to Windows 11, macOS, and core business applications Assist with user management, device configuration, and software deployment Support escalations from 1st Line and collaborate with senior engineers … basic networking tasks aligned with CCNA-level knowledge Key Skills and Experiences Strong experience providing 2nd line support in a professional environment Proficiency in Windows 11 and macOS platforms Knowledge of basic networking principles (CCNA level desirable) Excellent communication and problem-solving skills Ability to work independently ...