Senior Technical Support Engineer
- Location
- City Of London, England, United Kingdom
stakeholders, while also mentoring and supporting the development of engineers across the team. Role Responsibilities Provide advanced troubleshooting and resolution for issues relating to Windows, macOS, VDI and mobile devices, including management through SCCM, Jamf, and Intune. Act as a key escalation point and liaison between Tech Support … understanding of network fundamentals, including VPN and connectivity troubleshooting, effective diagnosis and resolution of complex infrastructure and application issues. Proficient in deploying and supporting Windows and macOS devices, as well as Apple and Android devices within an MDM environment. Skilled at diagnosing complex issues across core technologies and providing ...