18 of 18 Chat Support Jobs in the UK excluding London

infrastructure and Back Office projects. Tech teams are undergoing a diverse range of technical training programme aimed at providing colleagues opportunity to develop their technical and leadership skills and support their career aspirations. The Role Holland & Barrett has been a trusted name in health and wellness for over 150 years. H&B's IT Operations division is undergoing exciting … new change, offering key support for the business including the rapidly growing in house development teams. Our team are proud to be part of the global workplace community here at H&B, with colleagues from all corners of the world. You'll join our Tech Support team that looks after IT systems, software, and hardware for internal users … at H&B. The position invites you into our small but dedicated team of experts to deliver support through our inhouse ticketing system. The Tech Support team works alongside the core vertices inside of the IT operations division, including IT Service Management, Infrastructure Support, Network Support, and the Service Desk Support team who are a More ❯

Don't worry if your current CV isn't up to date - please reach out to gianluca (at) circle recruitment (dot) com for a confidential chat. key words: IT Support, it infrastructure, vmware, azure, gcp, AWS, it projects, manchester, hybrid, remote, hyper-v, citrix, cloud, IT Managed Services, MSP Circle Recruitment is acting as an Employment Agency in relation More ❯

Don't worry if your current CV isn't up to date - please reach out to gianluca (at) circle recruitment (dot) com for a confidential chat. key words: IT Support, it infrastructure, vmware, azure, gcp, AWS, it projects, manchester, hybrid, remote, hyper-v, citrix, cloud, IT Managed Services, MSP Circle Recruitment is acting as an Employment Agency in relation More ❯

Business Helpline, a leading UK-based business support firm, is seeking a passionate and driven Content Creator Apprentice to join its growing team. This exciting opportunity is perfect for someone with a flair for storytelling, a keen eye for content, and a love for social media. The successful candidate will support the creation of dynamic digital contentranging from … strategy, increase engagement, and boost return on investment Work closely with internal staff to ensure content aligns with marketing strategy. Manage online engagement by responding to comments, running live chat support, and contributing to the planning and execution of paid advertising campaigns. Full training and support will be provided by your workplace mentor and from the Baltic … everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and More ❯

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to … progress your technical knowledge. As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone and chat Logging … and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your role To keep up to More ❯

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to … progress your technical knowledge. As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone and chat Logging … and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your role To keep up to More ❯

and form flow. Speed-focused mindset: fast-loading builds with minimal bloat. Proficiency in design tools such as Figma, Canva, or Photoshop. Experience using AI tools like ChatGPT to support content creation or prototyping. Familiarity with analytics platforms ( Google Analytics, Tag Manager ) and heatmaps. A good sense of UK digital culture and user behaviour. Bonus Points SEO experience that More ❯

We are recruiting a Customer Support Technician for our client, a global organisation based in High Wycombe. The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction - it's imperative the successful candidate is bright, personable and if they have previous experience in a … technical support role that would be an advantage but if they're keen to learn and practically minded full training will be given. Previous experience in a customer service role is essential. This is a hybrid role working 3 days in the office and 2 from home and is paying between £25k and £30k plus company bonus of up … customers Liaising with customers via telephone and email ensuring a 1st class service is provided at all times Generate revenue by up selling parts and service agreements where possible Support on projects from time to time Skills/Experience Previous experience in a customer service role is essential Practically minded, keen to learn, able to pick things up quickly More ❯

We are recruiting a Customer Support Technician for our client, a global organisation based in High Wycombe. The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction - it's imperative the successful candidate is bright, personable and if they have previous experience in a … technical support role that would be an advantage but if they're keen to learn and practically minded full training will be given. Previous experience in a customer service role is essential. This is a hybrid role working 3 days in the office and 2 from home and is paying between £25k and £30k plus company bonus of up … customers Liaising with customers via telephone and email ensuring a 1st class service is provided at all times Generate revenue by up selling parts and service agreements where possible Support on projects from time to time Skills/Experience Previous experience in a customer service role is essential Practically minded, keen to learn, able to pick things up quickly More ❯

IT Support Engineer NG11 - Kingston on Soar | £28,000 - £32,000 + Bonus + Benefits (own transport required) Looking to take your IT career to the next level? If you've already got a year or two under your belt in first or second line support and want to work with smart technology in a company that actually … appreciates your curiosity — this role is for you. This is your chance to join a specialist tech company as an IT Support Engineer that works in data archiving and forensic storage solutions. You'll be supporting real clients, building lab-based test environments, and learning directly from the leadership team. What you'll be doing as the IT support … solutions and lab setups for new projects Working across platforms (Windows, macOS, Linux) and getting hands-on with backup and storage systems What you'll need as the IT Support Engineer: 1-3 years' experience in a 1st or 2nd line IT support role Good working knowledge of desktop and server environments (Windows/macOS/Linux) Enthusiasm More ❯

Partnership Services (PSPS) and embark on an exciting journey working with 3 local councils. You will assist the councils in their day-to-day work, enabling them to better support and serve our communities. Key Responsibilities: Be the friendly first point of contact on our ICT service desk, handling queries via phone, remote support, email and web chat Provide remote support for a variety of issues, from black screening laptops to email glitches Assist with service desk incidents and requests, ensuring smooth operations Image and set up work laptops, phones, and tablets Manage user accounts within our ICT environment Keep all tickets updated and ensure timely resolutions Accurately maintain stock levels Take part in active projects … from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone Employee Benefits platform - Discounts at Highstreet retailers, days More ❯

help shape how our customers experience the aBILLity platform. We're looking for a Billing Migration Specialist who thrives on problem-solving, onboarding new users, and delivering world-class support across billing and provisioning. If you're excited by the idea of blending technical know-how with customer-centricity, we want to hear from you. What you'll be … system training. Providing expert advice and guidance on billing best practices, system configuration, and day-to-day use of the aBILLity platform. Resolving customer queries through phone, email, live chat, and remote support - always with a focus on quality and care. Supporting customers during their first billing cycles and helping them build confidence with the platform. Proactively identifying More ❯

with the occasional travel to the client’s office in Solihull . The focus of this role will be on Dynamics Omnichannel with Co-Pilot studio (IVR and also chat bot) to support with a project the client has inflight. The roleholder will be required to develop chatbots as well as a contact centre based on Dynamics with … flow and process automation Customise and configure Dynamics 365 applications to meet specific business requirements Provide technical guidance and mentorship to junior developers and other team members Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 applications Create and maintain comprehensive documentation for all development and integration activities Work closely with More ❯

currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh. Overview: The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. … self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. Responsibilities: Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets. Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal. Contribute to the team … Edinburgh. Mental health awareness benefits. Track record of taking on over 50 apprentices within service desk. Future prospects: With Computershare your further career development is vital, with Global Tech Support’s Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. This is an excellent opportunity to More ❯

driving client engagement and platform adoption across our customer base. As a front-line member of the Digital Experience team, you are responsible for lead generation, client outreach, onboarding support, and delivering engaging platform demonstrations. The role combines proactive sales outreach with responsive platform support and training to ensure a seamless and value-driven digital experience for every … opportunities to the appropriate sales team where necessary. Work with the Client Director to identify and engage dormant or low-spend accounts from the CRM using platform-led propositions. Support marketing activities by representing and promoting the platform solution at exhibitions and events. Platform Demonstration & Advocacy Deliver engaging and tailored online demonstrations of the platform to new and prospective … clients. Clearly articulate the features, benefits, and commercial value of the platform to different audiences. Support the sales team in customer meetings by providing live platform walkthroughs. Onboarding & Platform Support Assist with client onboarding by guiding customers through initial setup, configuration, and usage. Work closely with account managers and account directors to ensure a seamless transition into the More ❯

with computers, helping others understand technology, and keeping up with the latest advancements? If so, then this could be the perfect opportunity for you. Role Provide 1st level IT support to Senior Technicians - onsite and offsite Installing and configuring a wide range of hardware and software Use TeamViewer for remote access Communicate with customers through Naveris, Teams and face … to face Conduct Server & Data backups Training Information Communications Technician Level 3 Apprenticeship Standard: As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment You will support internal or external customers and help to … improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills You will gain expertise in configuring networks and More ❯

Customer Technical Support Scientist Salary: £40,000 per year Full time Office based - Sand Hutton with travel Do you have experience of working within the Water, Environmental or scientific instrumentation industries? Do you have a background in customer and client support? Are you ready for a fresh challenge in a new and exciting role? If so then we … and commercialised cutting-edge technology, focused on monitoring of contaminated water and decontamination of wastewater, making recycling of water more efficient. We are now looking for an experienced technical support scientist professional to join us in this exciting journey of growth. The Role In this new role you will be responsible for providing expert advice to all of our … customers on the telephone, email and live chat. You will also support your colleagues by providing scientific advice as required. You will work to provide an excellent service at all times ensuring our customers have the best experience, troubleshooting and resolving issues related to software, hardware and equipment. You will be responsible for installing equipment and performing instrument demos More ❯

help with Contact Center platform configuration, development, customization, integration, and technical documentation to ensure overall system performance, accessibility, and usability. As a RingCentral Engineer , you will bring background in support of cloud contact center environments and technologies within the UCaaS and CCaaS space such as IVR, ACD, WFM, OmniChannel, Quality Management, interaction recording, CRM integrations, interaction routing, porting, number … solutions. Collaborate and develop towards a single and unified interface Agent Desktop solution, focusing on functionality (agent and administrator) to manage phone, email, and chat. Lead/coordinate technical support efforts related to contact center application, perform root cause analysis, resolve escalated cases, and inform future preventative measures. Monitor, measure, and analyze product metrics, such as availability, utilization, capacity More ❯