Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
FT Recruitment
If youre a Senior IT Helpdesk Analyst looking for a new role and youre not averse to travelling between offices to support staff while ensuring all internal systems are running smoothly, then this might be for you Youll join a Professional Services business supporting internal staff across offices in Newcastle and Edinburgh, though the main focus of your … role and a company vehicle is provided when travelling to the Edinburgh office. To be successful in this role youll bring the following skills and experience: - Previous experience delivering IT Helpdesk Support in a Professional Services environment - Experience of supporting all aspects of the Microsoft Tech stack (O365, Active Directory etc.) - Manage the installation, configuration and support of laptops More ❯
Wellingborough, Northamptonshire, England, United Kingdom
Booker Group
What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months … Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role We’re on the lookout for someone enthusiastic to join our IT Branch Systems team at Booker. If you’re great with technology and enjoy helping people, this could be the role for you. Day to day, you’ll be supporting … our Business Centres by keeping IT systems running smoothly. That means spotting and solving any issues with our branch software or hardware, so colleagues can get on with their work and our customers stay happy. You’ll need a good general knowledge of IT, an interest in tech support, and strong communication skills – being able to explain things More ❯
Eastleigh, Hampshire, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
and employee development, this company offers a collaborative and forward-thinking environment where your technical expertise and problem-solving skills will be highly valued. Your new role As an IT Support analyst, you'll be a key part of the second-level support team, providing high-quality technical assistance for point-of-sale software solutions. You'll manage … out-of-hours support, meetings, and training. What you'll need to succeed To thrive in this role, you'll bring: 2+ years' experience in a technical helpdesk or IT support role Strong customer service skills and a proactive mindset Working knowledge of Windows OS (Windows 7 onwards) Basic networking knowledge Experience with SQL and database management (preferred) Understanding More ❯
Liverpool, Merseyside, England, United Kingdom Hybrid / WFH Options
Picture More
Are you an IT support professional looking for a new challenge? Are you seeking a permanent role with excellent training and progression opportunities? In this exciting position with a leading global law firm, you’ll provide 1st and 2nd line support across a wide range of technology systems, including Microsoft Office 365, Windows 11, and specialist legal applications. Based … in their Liverpool office (with the flexibility to work from home 1 day per week), you’ll join a collaborative IT Services team in a fast-paced, supportive environment. What’s on offer: Salary circa £30,000 Competitive benefits package Excellent training and career development Hybrid working (1 day WFH per week) Exposure to varied technologies and IT projects Your experience: 2+ years’ experience within an IT Service Desk or Deskside support role Experience supporting Office 365, Active Directory, Windows 11, and MS Exchange Knowledge of hardware support (laptops, monitors, mobile devices) Experience in a legal or professional services environment If this sounds of interest, hit APPLY now More ❯
Wellingborough, Northamptonshire, England, United Kingdom
Booker Group
What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months …/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role We’re looking for an IS Senior Analyst for Workplace Mobile Devices to join our IS team here at Booker. Your mission is to keep our mobile systems running smoothly, securely, and efficiently so that we can make … ll work closely with vendors and service providers to keep things moving at a high standard. We’re also looking for someone with solid MPRO5 knowledge. You’ll use it to fine tune workflows, support the business, and come up with smart solutions that make our operations even more effective. You will be responsible for Manage project development budgets. More ❯
Liverpool, Merseyside, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
Your new role We are looking for a detail-oriented and proactive IT Contracts & Software Licensing Analyst to join our client's team. In this role, you will be responsible for managing IT contracts and software licensing, ensuring compliance, cost-effectiveness, and alignment with business objectives. Key Responsibilities: Manage the procurement, renewal, and administration of IT contracts and software licenses. Review the terms and conditions for all contracts and licenses related to IT services, Monitor software usage and ensure compliance with licensing agreements. Maintain accurate records of all IT assets, contracts, and licenses. Liaise with vendors and internal stakeholders to resolve contract and licensing issues. Analyse software usage data to identify cost-saving … industry best practices. What you'll need to succeed A relevant degree in Information Technology or similar, or equivalent work experience, ITIL 3 or 4 qualification, Proven experience in IT contract management, software licensing, or IT asset management. Strong understanding of software licensing models (e.g., Microsoft, Adobe, Oracle). Excellent analytical, organisational, and negotiation skills. High attention to More ❯
Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
As an IT Service Desk Analyst, youll be the first point of contact for technical support across DFS. Youll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. About DFS It takes a whole lot of passion to … be doing Log every call, provide swift and accurate support, and resolve issues in line with our incident management standards. Tackle hardware, software, email, password resets, mobile device, and IT equipment issues with empathy and determination. Pride yourself on resolving problems quickly and correctly, raising the bar for support excellence. When a situation needs more expertise, youll hand it over cleanly using our escalation process. Work closely with the broader IT team to maintain a 95% SLA, championing a right first time service philosophy. Work comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable. Prepare laptops, desktops, and mobile devices with precision, ready for colleagues to hit the ground running. Keep support tickets More ❯
Pontefract, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
PTSG
services to the construction and FM sectors, delivering safety, compliance, and maintenance solutions nationwide. With a strong commitment to innovation, customer care, and operational excellence, we are expanding our IT Service Desk team to support our continued growth. We have a 6 month fixed term contract opportunity, with the possibility of a longer term position in the future. As … Service Desk Analyst you will be the first point of contact for IT-related incidents and service requests across PTSG Ltd. This role is key to ensuring colleagues receive professional, efficient, and customer-focused IT support that enables them to work effectively. This is a full time role, working 8am to 5pm Monday to Friday. You will … walk from the train station, close to the M62 and A1 and has on-site parking. What you will be doing: Act as the first line of support for IT queries, incidents, and requests via phone, email, and ticketing system. Log, prioritise, and categorise tickets accurately, ensuring SLA targets are met. Provide first-time fixes wherever possible, escalating to More ❯
Cambridge, Cambridgeshire, England, United Kingdom
The One Group
1st/2nd Line IT Support South Cambridge £16-£18/Hour + holiday pay We're currently looking for someone to join our client on a short term contract basis, covering a period of sickness within the team. We are looking for someone to start within the next 2 weeks. This is a windows support role, so are … supporting Office 365, Active Directory and providing desktop support to the end users. This is not an entry level role, and we are looking for someone with 3+ years IT experience. Candidates must already live within a reasonable commutable distance of South Cambridge and be happy being onsite 5 days a week. The Role: 1st - 2nd Line IT Support to internal users Desktop Support Install Software and Hardware Take responsibility for the new starter process Get involved with IT projects, such as office moves, process improvement and infrastructure improvements Requirements: Comfortable creating accounts/resetting passwords using Active Directory Supporting Office 365 3+ years IT Support experience, either from a internal support role Within a More ❯
Are you in the early stages of your IT Support career and looking to move into and IT Service Desk Analyst role with a company who will invest in your future career? Working as part of a small team youll deliver IT Support to users in Edinburgh & Glasgow. The client is offering salary in the region … to £32k + benefits as well as ongoing skills and career development. To be considered for this role you should bring the following skills and experience: - Experience in an IT Service Desk environment (preferably in professional services) - Working knowledge of MS O365, Windows O/S etc. - Some knowledge of supporting mobile devices in advantageous - A drivers license would More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Reed Technology
Business Process Analyst - 12 Month FTC Location: Bristol - hybrid Job Type: Full-time Salary: Upto £55,000 We are seeking a Business Process Analyst who is passionate about understanding and driving excellence across people, processes, and technology. This role involves using best practices, tools, and standards to enhance the quality and consistency of deliverables across various projects and … on investment and payback period calculations. Design and support user testing and acceptance criteria, and facilitate the adoption of implemented solutions. Maintain effective communication with all project, business, and IT stakeholders, providing regular updates and addressing concerns. Identify and mitigate project risks and issues, proactively seeking solutions to keep projects on track and escalating to senior leadership as needed. … Flexible working opportunities. Shared Parental Leave - 18 weeks full pay. Additional benefits including ShareSave, Bike to Work, Charity Match, amazing discounts, and more! To apply for the Business Process Analyst position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. More ❯
I am currently supporting a brilliant organisation in the heart of Hereford who are currently looking to bring in a new IT Helpdesk Engineer to help support their small internal team and staff providing 1st and 2nd Line Support . The successful candidate must be able to drive to site due the the location not being easily accessible via … public transport. Job Title: IT Helpdesk Analyst Location: Hereford (Officer Based - Onsite everyday) Salary: Up to 34,000 Job Type: Permanent Start: ASAP Key Responsibilities: Manage and Prioritise the help desk ticket queue, assigning and completing workload efficiently based on business priorities in collaboration with the wider IT department. Deliver clear, responsive, and customer-focused support to … solutions are easy for users to understand and apply. Identify and Implement automation solutions to address recurring problem themes and eliminate redundant manual processes, working closely with the wider IT team. Maintain and Create training manuals, user guides, and documentation to improve overall user knowledge and self-service capabilities. Triage and Escalate issues accurately to the appropriate internal ITMore ❯
Hereford and Worcester, Hereford, Herefordshire, United Kingdom
Premier IT
I am currently supporting a brilliant organisation in the heart of Hereford who are currently looking to bring in a new IT Helpdesk Engineer to help support their small internal team and staff providing 1st and 2nd Line Support . The successful candidate must be able to drive to site due the the location not being easily accessible via … public transport. Job Title: IT Helpdesk Analyst Location: Hereford (Officer Based - Onsite everyday) Salary: Up to £34,000 Job Type: Permanent Start: ASAP Key Responsibilities: Manage and Prioritise the help desk ticket queue, assigning and completing workload efficiently based on business priorities in collaboration with the wider IT department. Deliver clear, responsive, and customer-focused support to … solutions are easy for users to understand and apply. Identify and Implement automation solutions to address recurring problem themes and eliminate redundant manual processes, working closely with the wider IT team. Maintain and Create training manuals, user guides, and documentation to improve overall user knowledge and self-service capabilities. Triage and Escalate issues accurately to the appropriate internal ITMore ❯
Techunite is proud to be working with a growing and dynamic organisation to recruit for a Senior IT Support Engineer/Service Desk Lead . This is a key role within the service desk team, ideal for someone with strong technical expertise who’s ready to step into a leadership-focused position. Office based full time. This opportunity is … team, and act as the main escalation point for more complex technical issues. In addition to the core support responsibilities, this role offers a clear development path into an IT Service Manager (ITSM) role as the business continues to scale. It's a great fit for someone with ambition to grow into a more strategic, business-facing position … junior team members through coaching and mentorship. Plan and prioritise workload across the team to ensure SLAs are consistently met. Skills & Experience Required Minimum of 5 years’ experience in IT support, including at least 2 years in a senior or escalation-level role. Strong knowledge of: Windows and MacOS operating systems Windows Server and Microsoft 365 Networking fundamentals and More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Robert Half
ROLE: Business Analyst LENGTH: 6 Months LOCATION: Hybrid, 2-3 days in office - London PAY: Day Rate Outside IR35 What You'll Be Doing Understanding Business Needs: Engage with teams across the organisation to explore how technology can improve operations, enhance processes, and solve business challenges. Mapping and Improving Processes: Document existing workflows, identify gaps or inefficiencies, and recommend More ❯
Role: Service Desk Team Lead Location: Marlborough (Office-based) Salary: Up to £35,000 (DOE) + Bonus Are you a skilled 2nd/3rd Line IT Engineer ready to take the next step into leadership? Or already leading a small team but looking for more autonomy and ownership? I'm exclusively recruiting on behalf of a growing MSP based … in Marlborough. They deliver high-quality, relationship-focused IT support to a loyal and growing client base across a range of industries.Due to continued growth, they’re now looking to hire a Service Desk Team Lead, a hybrid role combining hands-on technical support with leadership of a small team (2–4 engineers), reporting directly to the Managing Director. … This is an ideal opportunity for someone who wants real influence in a business, ownership of service delivery, and the chance to help shape the way IT support is delivered. Role Overview As the Service Desk Team Lead , you’ll be responsible for the day-to-day operation of the service desk, ensuring the team delivers prompt, professional, and More ❯
Leatherhead * Up to £25,000 * Pension * Parking * Hybrid after training * 22 days holiday * Excellent opportunity, suited to a graduate looking for a professional career in IT support. Full training will be given. This role involves troubleshooting software and hardware issues, maintaining computer networks, and providing support for various operating systems. Duties Responsible for providing frontline technical support and maintenance … Microsoft Office (Excel, Word, PowerPoint) My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training in various areas, including IT, Project Management, Cyber Security etc... As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects. More ❯
Wellingborough, Northamptonshire, England, United Kingdom
Booker Group
What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months … of a detailed strategic, business, and functional requirement specification set. Analyse business requirements to fully understand business processes, goals, and challenges for future versions. You will need Strong Business Analyst background The ability to form functional specifications for use by other team members. Strong stakeholder management skills and ability to communicate complex technical concepts in a simple manner. Excellent … of software development methodology e.g. Agile. Knowledge of analytical techniques and methodologies to define business problems. Strong verbal and written communications skills. A good understanding of available and emerging IT technologies. Excellent communication showing the ability to communicate effectively at various levels within the organisation, including senior management, operations personnel, and customers. Experience in Linux, Java, COBOL and SQL. More ❯
Market Drayton, Shropshire, West Midlands, United Kingdom
Muller Dairy
brand is ranked at No.7 in The Grocers Top 100 list of Britains Biggest Brands, and is also the 7th most chosen brand in the UK. Job description: Mller IT Graduate (Business Intelligence Analyst) - MSL Release your potential with Mller! Business Unit: Mller Services Limited Industry: FMCG Role: IT Graduate (Business Intelligence Analyst) Location: Market Drayton … people. Joining us means embarking on a journey where your personal drive is valued, and your career is nurtured. About the Programme: Were now looking for a?Business Intelligence Analyst?to join our dynamic team. This is a fantastic opportunity to work on impactful projects, shape data-driven decision-making, and help deliver reliable, high-performing BI solutions across … the business. Your Mission: As a BI Analyst, youll play a key role in designing, implementing, and supporting SAP BI solutions. Youll work across SAP BW, SAP Datasphere, SAP Analytics Cloud, Databricks and more - ensuring our reporting systems are robust, insightful, and aligned with business needs. Key Responsibilities: Application Analysis & Development Design and implement high-availability SAP BW/ More ❯
East Moor House, Green Park Business Centre, Goose Lane, Sutton-On-The-Forest, York, England
BOXXE LIMITED
We are looking to recruit an Apprentice IT System Engineer who is a hardworking, organised individual with flexibility and a willingness to learn. Role Becoming a valued part of the Security Services team Learning how to provide technical support Helping the existing staff, to deliver IT support services to clients Managing the helpdesk system, ensuring all calls and … and globally recognised The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector Training The role offers long term security and the opportunity to progress into a permanent position Apprenticeship Standard Information communications technician (level 3) Training Provider ESTIO TRAINING LIMITED … Closing Date Friday, 31st October 2025 Start Date Monday, 10th November 2025 Desired Skills Attention to detail Problem solving skills Logical Keen to learn new technologies Understanding of IT systems Good work ethic Strong customer service skills Adapt to new tasks Qualifications 5 GCSE's including English and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential More ❯
Purpose of the role As a business, we are continually looking to improve our processes, including enhancing technology to simplify business operations by delivering high-quality IT applications developed by our in-house teams. Thorough testing ensures a faultless solution at every stage of development. Embedded in a squad, you will provide testing support for various in-house applications. … Working closely with developers, business analysts, and project managers. You will understand the solution's purpose, users, and key features. As a Test Analyst, you will conduct exploratory and functional manual testing and gradually transition manual test cases to automated tests, with support from the Test manager. This is an ideal position for someone who has chosen QA as More ❯
York, North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Cathcart Technology
Looking to break into the tech industry or take the next step in your IT Support career? This is a chance to join a growing software company where you'll do far more than log tickets. You'll be hands on with customers, solving real problems, and developing skills that will set you up for a career in technical … organisations work smarter for over 15 years, developing a cloud based software solution that streamlines business operations and improves efficiency. From its early days as a small start up, it has grown steadily, establishing a reputation for innovation, reliability, and exceptional service. Today, it supports a diverse range of clients across the UK, continuously evolving its software to … meet changing business needs. The product itself is highly specialised, while it's used widely, the team has kept the company agile, constantly looking for new ways to improve workflows, automate processes, and deliver real value to customers. Employees are encouraged to contribute ideas, try new approaches, and develop processes that make the company and its clients more successful. More ❯
Stratford-upon-Avon, Warwickshire, England, United Kingdom Hybrid / WFH Options
Akkodis
CCaaS Support Analyst - Nice CXOne - Fully Remote Akkodis are currently partnering with a highly reputable client in the Financial Services on an exciting rollout of a new Cloud based Contact Centre Solution (NICE CXOne). The rollout is in it's deployment phase and the team require someone to join their experienced support team to work closely with More ❯
We are seeking a skilled Business Analyst with a strong focus on finance and procurement to join our Adult Social Care Directorate. This is an exciting opportunity to play a key role in driving efficiency, improving financial sustainability, and ensuring that resources deliver maximum value for residents who rely on our services. About the Role As a Business AnalystMore ❯
Company description: Mller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Mller which employs over 24,000 people throughout Europe. In the UK, Mller develops, manufactures and markets a wide range of branded and private label dairy products made More ❯