Help Desk – Desktop Support Analyst Location: London (occasional travel required) Competitive Salary + Comprehensive Benefits We're currently working with a prestigious global investment and advisory firm to find an experienced Help Desk – Desktop Support Analyst I for their London office. This is an exciting opportunity to join … client-first culture, strong values, and forward-thinking approach to technology and service delivery. In this role, you’ll be the face of the IT team — providing critical desktop and remote support to internal users across multiple global locations. You’ll troubleshoot a wide range of technical issues, contribute … to process improvements, and ensure seamless onboarding experiences for new employees. What You'll Be Doing: Providing top-tier IT support (in-person, phone, remote) to employees at all levels Troubleshooting and resolving desktop, mobile, printing, and network issues Managing user accounts via Active Directory and working within an More ❯
a passion for problem-solving, or maybe you’re the tech-expert amongst your friends? GammaLabs is on the lookout for two 1st Line IT Support Apprentices who are ready to be at very centre of the company’s IT team where you will gain the skills to … develop into a capable IT professional. Role The role will focus on offering technical support and customer service to employees at Gamma. The main responsibility will be to manage IT requests and incidents, also known as ‘tickets’, working to resolve them in a timely manner and making sure … The purpose of this apprentice position is to develop your skills over time until you are able to move into an experienced 1st Line IT Administrator role. As an apprentice you will receive guidance and support from your manager and team to eventually become independent in your role. You More ❯
JOB DESCRIPTION Job Title: Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community of Europe and Africa-Middle East … of the call, from inception through to resolution. Build/rebuild workstations to company specifications. Asset Management, including the deployment and collection of redundant IT equipment and the accurate updating of inventories. Provide basic user training for new starters and for new equipment. Assist users with IT equipment … Desk activities including: dealing with contractors, managing the Service Desk email inbox, phone calls, chats, walk-ins and AskMe unassigned queue. Keep abreast of IT activities, changes and outages. Attend team and company meetings and provided training to develop relevant knowledge and skills and to adhere to Environment, Health More ❯
IR35 - 1st and 2nd Line - Manufacturing or similar sector experience - Great Customer Service Essential - Onsite nr Worcester We are hiring for a technical support analyst to join a business that have grown recently. You will need to be able to drive as the site is only really accessible by … and process improvement. This role is delivering a brilliant customer service to the internal stakeholders, so you'll need to be the face of IT to the business. The environment and sector are less important but it will help if you've worked in manufacturing of engineering type … O365, Endpoint and some networking really and then the customer support piece in addition to this. Please apply now for more information. Please note it is on-site 5 days per week. More ❯
Market Drayton, Shropshire, West Midlands, United Kingdom
Muller Dairy
Top 100 list of Britains Biggest Brands, and is also the 7th most chosen brand in the UK. Job description: Were recruiting Technical Support Analyst Mller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer an … resources, including bonus scheme, contributory pension, life assurance, generous holiday allowance and a flexible benefits programme. We are currently recruiting for a Technical Support Analyst to be based at our Market Drayton offices. We are looking for an experienced individual to support all company employees with problems relating to … the IT technical environment. You will log and manage the lifecycle of Incidents and Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first line fix is not possible. You will provide field-based support at remote sites. Technical Support Analyst key responsibilities will More ❯
Astro, Comcast, Tata Play, and many more. Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together! Role Description We are looking for a highly motivated self-starter who wields a robust appetite and tenacious grit for learning, building, and … employees, you will collaborate with a plethora of teams within 4 sites in United Kingdom, and others all over the globe. Responsibilities Providing IT Tier-2 level support both to deskside and remote to our internal staff, VIP and Execs. Responding to queries via tickets, chat, email and phone More ❯
brierley hill, midlands, United Kingdom Hybrid / WFH Options
Higgs LLP
Job title Business Analyst Department IT Our Purpose To forge long-term relationships that have a positive impact on our people, our clients, our business partners, and our community. Our Commitment to Our People We do not think there is a magic formula to the Higgs culture. The … ideas. Our Core Values Higgs core values are “CLEAR” – Care, Legacy, Excellence, Authenticity, Relationships Role Purpose We are seeking a skilled and proactive Business Analyst to join Higgs LLP. The successful candidate will work closely with our IT Director to deliver internal consultancy projects on behalf of the … firm. Key Responsibilities Collaborate with the IT Director to identify and analyse areas within the firm's legal services that could benefit from technological innovations and procedural optimisations. Develop and present detailed project plans to the Strategy Board, outlining objectives, scope, timelines, and resource requirements. Conduct thorough research and More ❯
with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT Support Engineer/Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As More ❯
Our client is seeking to expand its Site Reliability Team and is now recruiting a Platform Analyst/Junior SRE. The role is based in Edinburgh and is permanent only. Experience in platform performance analysis across: Windows or Linux, Web Services (IIS) Databases (SQL Server) The role will involve … duties including: Working across IT and various teams Monitoring IT performance Reporting Some scripting *Representing the team at management meetings and presenting data Application Support, Windows, Linux, Web Services, IIS, SQL, Log analysis, Azure Monitor, Apps Insights, Solarwinds, Performance Monitoring. This is quite an interesting role with a More ❯
and engineers who work on building simple and effective solutions to solve complex business problems. This role is for someone who is a strong analyst with good organizational skills and enjoys solving complex business and process challenges; has experience in building robust and high-quality solutions, has excellent communication … skills and can manage multiple priorities simultaneously. The Role: The IT Business Lead Analyst in the Confirmations domain, is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The … Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives. Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry More ❯
is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Role Overview The IT Business Lead Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical … Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives. Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry … you Software experience in Requirement Analysis and Functional Spec Documentation. Experience for writing test cases and Execution of test cases. Extensive relevant experience in IT Business Analysis ideally in Finance industry. Strong Knowledge of GAAP Accounting. Good Understanding of Foreign exchange Trade life cycle, currency exposure, Hedging, revaluation, MTM More ❯
To be responsible for supporting the IT project management team in the delivery of IT projects to Town and Country Housing, working closely with technical and business stakeholders. Produce timely and effective business and technical analysis documentation to support the delivery of IT projects. Work with project … teams to establish testing and training requirements, in order to support the delivery and adoption of IT projects. More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
BIOMETRIC TALENT
positive outcomes through tailored treatment programs. How youll spend your day Handling inbound and outbound support calls, providing excellent customer service. Managing and resolving IT support tickets (20+ per day once up to speed). Assisting internal staff with Active Directory, Teams, and other IT systems. Training new … and troubleshooting basic technical issues. Working with third-party vendors and internal teams. What youll bring to this role At least one year of IT helpdesk, infrastructure support, or relevant hands-on experience. Basic knowledge of Active Directory, permissions management, and Teams. Familiarity with ticketing systems (e.g., Avanti) and … a general understanding of IT support processes. Strong customer service skills, with the ability to communicate technical solutions effectively. A proactive, self-motivated attitude with a willingness to learn and take initiative. Basic understanding of networking concepts (e.g., switches) is a bonus but not essential. Comfortable working independently in More ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
Hays Accounts and Finance
LCS and LAS is essential Experience in the support and maintenance of at least one core business application and providing customer support in an IT Service environment Knowledge of data quality standards Experience supporting the implementation of service improvement Strong internal stakeholder management skills Excellent communicator What you'll More ❯
You will need to login before you can apply for a job. What's in it for you At Booker, we offer a great working environment and a range of benefits: A Booker colleague card with 10% off at Booker and double discount events up to three times a … pay. Health and wellbeing support, including an Employee Assistance Programme and Virtual GP services. A comprehensive holiday package. About the role The IS Senior Analyst - Web will work within the Booker IS team, responsible for delivering secure and efficient digital systems to enhance customer satisfaction and profitability. This role … career growth. Monitor and analyze system KPIs. Assist in delivering the digital systems roadmap. Minimum requirements At least 2 years of experience in an IT or technical role. Practical knowledge of web technologies such as HTML, XML, CSS, Bootstrap, JavaScript. Desirable: Knowledge of PHP, including Twig templating. Basic understanding More ❯
Are you a talented Infromation Technology Analyst just begining your career? Do you know how to be succesful, not just because of your technical skills? Can you learn from others around you? Do you want to build a career working your way up through teams at a Microsoft Partner … Carlisle based MSP client is looking to add a Junior to their team. This role is for someone with one year or less commercial IT experience plus a good education in IT. You don't neccesarily have to be degree qualified, but you must have strong IT qualifications. … and attitude are jsut as key in making you succesful. You must be willing to work hard whilst learning from those around you. Great IT is built upon teams and safe deployment of solutions in a professional manner. If you know a little about that and want to learn More ❯
I'm super proud to be working exclusively with one of my favourite clients on their search for an up-and-coming Business Analyst to join them to play a key role in their evolution. They're a growing tech business who are truly a force to be reckoned … with, within their chosen industry. And I don't say this lightly..! They created their leading SaaS platform from scratch 4 years ago and it has quickly made a huge impact within its sector. The two Founders of this firm put their heads together after recognising a gap in … Trust me when I say this - They're the type of people you would want to work for. Switched-on,super charasmatic and inspirational. It is safe to day that they're smashing it and making huge waves within their sector. Due to an increase in projects and More ❯
business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Responsibilities: Develops detailed IT work plans, schedules; project estimates, resource plans and status reports. Interfaces with senior project staff and client senior management teams regarding status of projects. … evaluation of complex business processes, system processes and industry standards. Provides expertise in area and an advanced level of understanding of the principles of IT project leadership. Possesses a comprehensive understanding of how own area and others (i.e., architecture or infrastructure) collectively integrate to contribute towards achieving business objectives. More ❯
quality of service for clients. About the role You will provide technical assistance and support to employees throughout the business, ensuring timely resolution of IT-related issues and maintaining high levels of colleague satisfaction. As part of a large Help Desk team of approximately 20, you will provide assistance … ensuring speed and quality of responsiveness. Respond to helpdesk tickets, troubleshoot technical issues, and provide guidance on software and hardware usage. Assist users with IT-related inquiries, providing clear and concise explanations of technical concepts Perform routine maintenance tasks, including software updates, hardware configurations, and system monitoring. Maintain accurate … of support requests, resolutions, and system changes. Where possible, provide training and support to junior helpdesk staff, sharing knowledge and best practices. Participate in IT projects, such as software rollouts, system upgrades, and infrastructure improvements. What does Knights offer? You will be part of a One Team culture that More ❯
basingstoke, south east england, United Kingdom Hybrid / WFH Options
Talent Locker
Senior Business Analyst, up to £60k, Home-Based with 1 day per week in Basingstoke Do you like working on transformation projects? There is a genuine opportunity here to join a company who are having a whole suite of new enterprise level systems notably a new Dynamics 365 CRM … system, asset management and other industry specific critical platforms – and this company need a senior IT Business Analyst. You need to be able to lead the transformation efforts as a senior business analyst working with the program team, to understand requirements and truly shape the to-be processes More ❯
per week/Full time Embark on a transformative career journey with SSE energy company, where innovation meets impact in the heart of the IT sector. As a pivotal player in our forward-thinking team, you'll harness cutting-edge technology to drive change and propel the UK towards … data migration and data retirement processes and procedures What do you need? * Demonstrable, recent experience in Oracle Cloud HCM projects as a data migration analyst * Demonstrable, recent experience working with various data sources and technologies to achieve migration objectives * Strong understanding of Oracle EBS HR and Payroll data lifecycles … stakeholder management skills * Ability to work independently and as part of a team What happens now? After submitting your application for the Data Migration Analyst role, we understand you're eager to hear back. We value your time and interest, and if your application is successful, you will be More ❯
meets the business and system(s) requirements and is successfully transitioned into business-as-usual (BAU) operations. Accountabilities will include: Understand, evaluate and challenge IT system requirements from SME's and Business Analysts to ensure that they are complete and provide sufficient clarity to produce fit-for-purpose system … design documents and enable accurate IT solution development estimates. Define all potential options for the end to end solution and make reasoned recommendations as to the suitability of options to ensure the Solution Designers are fully prepared to enable evidence-based decisions at the relevant boards. Coordinate, create, and … maintain system design collateral ensuring it meets the business objective, aligns with architectural blueprints, design principles and fall within brand guidelines. Responsible for system designs and ensuring they adhere to documented design patterns and follow templates, standards and governance frameworks set out by the Solution Design function. Control and More ❯
Employment Type: Permanent
Salary: £55000 - £60000/annum Bonus, Hybrid Working
The Vacancy Are you a Support Analyst looking to join an organisation where what you do genuinely makes an impact? This is an opportunity to support key business systems that support our goal of positively impacting the health and wellbeing of the UK population. This role sits within a … part of the IT support team responsible for supporting multiple business areas and products. Your main focus will be will be acting as a second/third line support, working closely with the users, development team and technical services. We are a collaborative team, we work hard and are … technology to make healthcare faster, better, and more accessible to all, and therefore you will play a key part in supporting us in making it happen! Other key responsibilities and accountabilities will include; Provide detailed second/3rd line operational support, investigation, and analysis of system issues Liaise with More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Canditalent
Test new approaches and contribute to shaping our company culture and processes. About Us At Canditalent , we’re reshaping the future of recruitment—making it more human, more flexible, and more impact-driven. We connect companies with top talent in a way that’s frictionless, ethical, and aligned with More ❯