skills Organised, proactive, and accountable Ability to perform well under pressure Basic understanding of IT infrastructure and network topology Flexible and adaptable Willingness to undergo the clearance process (essential) ITILcertification (preferred, not mandatory) Proficient in Microsoft Office (Word, Excel, Outlook) Benefits Hybrid working Pension scheme (effective after 3 months) 25 days holiday plus bank holidays 45 eye More ❯
Twyford, Reading, Berkshire, England, United Kingdom Hybrid / WFH Options
Source4 Personnel Solutions
skills Organised, proactive, and accountable Ability to perform well under pressure Basic understanding of IT infrastructure and network topology Flexible and adaptable Willingness to undergo the clearance process (essential) ITILcertification (preferred, not mandatory) Proficient in Microsoft Office (Word, Excel, Outlook) Benefits Hybrid working Pension scheme (effective after 3 months) 25 days holiday plus bank holidays £45 eye More ❯
Twyford, Reading, Berkshire, England, United Kingdom Hybrid / WFH Options
Source4 Personnel Solutions
skills Organised, proactive, and accountable Ability to perform well under pressure Basic understanding of IT infrastructure and network topology Flexible and adaptable Willingness to undergo the clearance process (essential) ITILcertification (preferred, not mandatory) Proficient in Microsoft Office (Word, Excel, Outlook) Benefits Hybrid working Pension scheme (effective after 3 months) 25 days holiday plus bank holidays £45 eye More ❯
RG10, Ruscombe, Wokingham, Berkshire, United Kingdom Hybrid / WFH Options
Source 4
skills Organised, proactive, and accountable Ability to perform well under pressure Basic understanding of IT infrastructure and network topology Flexible and adaptable Willingness to undergo the clearance process (essential) ITILcertification (preferred, not mandatory) Proficient in Microsoft Office (Word, Excel, Outlook) Benefits Hybrid working Pension scheme (effective after 3 months) 25 days holiday plus bank holidays £45 eye More ❯
Leicester, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
Yunex Limited
other people and communicates effectively within the team and with clients. Advantageously someone with an understanding of SQL and possesses ability create queries to manipulate and retrieve data. Any ITIL qualifications would be beneficial Someone happy to travel across the UK to support customer systems. With full UK driving licence. We offer: Working in a very close-knit team More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
The Royal Collection Trust
player. Organised and pro-active, with lots of initiative and an ability to work at pace, you'll juggle a varied workload, effectively balancing priorities and deadlines. Whilst a ITIL qualification (ITIL Service Delivery/ITIL Foundation) would be beneficial, it’s your enthusiasm to learn and passion to deliver the highest standards of customer service that More ❯
in IT support roles. Strong technical knowledge across Windows, Mac OS, iOS, Android, and Microsoft Office 365. Familiarity with Active Directory, Exchange, MDM, AV, and basic networking. Exposure to ITIL v3 practices (incident, request, problem, change). Excellent communication and interpersonal skills. Ability to work independently and under pressure. Experience supporting conferencing systems (Skype, Cisco, BlueJeans) and printers. Desirable … Qualifications: BSc/BA in IT, Computer Science, or equivalent experience. ITIL certification. This is a fantastic opportunity to join a forward-thinking company. To apply for this exciting opportunity, please submit your CV which details your relevant experience. We look forward to your application! People Source Consulting Ltd is acting as an Employment Business in relation to this More ❯
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Inspire People
of working within a similar governance and/or assurance role. * Experience of writing and reviewing technical design documentation. * ISEB (Information Systems Examination Board) And one of the following - ITIL (Information Technology Infrastructure Library) Certification, IT4IT Certification, COBIT (Control Objectives for Information and Related Technologies) Certification Desirable: * Experience of operating in a similar role in wider More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Nextech
analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Experience working in a professional services environment (legal firm) If you're a confident, proactive IT professional who thrives on solving problems More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
WRK DIGITAL LTD
range of non-direct reports within the wider IS team. A strong background in Service management roles, with solid understanding of service management frameworks and processes High level of ITIL awareness, preferably supported by ITIL certifications. Understanding of Agile software development and Project Management practices. Innovative and positive team player with excellent communication and service skills, confident in More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
Context Recruitment
Active Directory * Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial. * Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) * Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured * Possess excellent communication skills with the ability to explain technical concepts to non More ❯
advice on service architecture and delivery. act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions. Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following: Supporting, developing, and transforming enterprise IT Services for Telefónica Tech … transition management to plan and manage the effective transfer of ICT services to new service designs. Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF Experience and skills: Experience: Previous experience … in a Service Architect role More than years' experience in designing, implementing, and delivering enterprise level IT Managed Services. ITIL Qualified Experience of managing ITIL processes across service towers and third parties (SIAM) Experience at senior management level in a large, complex customer facing organization Proven experience in developing and implementing IT strategies to achieve transformational levels of More ❯
Birmingham, West Midlands, England, United Kingdom
VIQU IT Recruitment
improvements. Key Requirements of the IT Service Manager: • 7+ years’ experience in IT Service Management, with at least 3 years in a leadership or managerial capacity.• Proven expertise in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release Management.• Strong understanding of risk management, compliance, and governance frameworks.• Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or … equivalent.• ITIL v4 Foundation (required); advanced ITIL certifications highly desirable.• Excellent stakeholder communication and vendor management skills. IT Service Lifecycle Manager Birmingham – Permanent – Competitive Salary – Hybrid Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website or at Do you know someone great? We’ll thank you with More ❯
Basingstoke, Hampshire, England, United Kingdom Hybrid / WFH Options
SNG (Sovereign Network Group)
Driving process improvements to enhance the service transition function. What We're Looking For: Proven experience in IT service transition within an IT or digital services environment. Knowledge of ITIL or other IT service management frameworks is highly desirable, preferably supported by ITIL certification. Strong knowledge of service transition principles, methodologies, and best practices. Ability to manage multiple More ❯
Excellent interpersonal and communication skills. Ability to work under pressure and build strong relationships internally and externally Excellent documentation writing skills. Excellent troubleshooting and analytical skills. Good knowledge of ITIL or hold ITIL certification. Good experience knowledge of working with ITSM tools Good knowledge and understanding of IT networks such as routers, switches and firewalls. (knowledge of Silver More ❯
Wooburn Green, High Wycombe, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Costa Coffee
Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial management More ❯
of working within a similar governance and/or assurance role. Experience of writing and reviewing technical design documentation. ISEB (IISEBnformation Systems Examination Board) And one of the following - ITIL (IITILnformation Technology Infrastructure Library) Certification, IT4IT CeIT4ITrtification, COBIT (CCOBITontrol Objectives for Information and Related Technologies) Certification Desirable: Experience of operating in a similar role in wider industry More ❯
and vendor relationships * Skilled in business process mapping, workflow automation and data modelling * Familiarity with enterprise integrations and APIs * Strong understanding of IT governance, compliance and security principles * Ideally ITIL certified with experience in ITIL change management * Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping to 3 once passed More ❯