1 to 25 of 56 ITIL Foundation Certificate Jobs in the UK excluding London

Good understanding and ability to perform root cause analysis across a range of protocols and topologies (TCP/IP, HTTP & HTTPS, SMTP, FTP, DNS, DHCP, X500) . Knowledge of ITIL (ITIL Foundation certificate or experience working in ITIL environments). Previous experience of project delivery & implementation of detailed designs. Knowledge of MoD, CESG and other More ❯

other support groups and Domains. Ensure that the policies and procedures set by Tech Mahindra are adhered to. Report the status to the higher management. Preferred Skills: Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage). Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio ,MS More ❯

other support groups and Domains. Ensure that the policies and procedures set by Tech Mahindra are adhered to. Report the status to the higher management. Preferred Skills: Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage). Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio ,MS More ❯

Qualifications and Knowledge Essential Degree in IT or related field or equivalent experience Understanding of Windows environments, Microsoft 365, Active Directory, network basics Knowledge of NHS-specific applications Desirable ITIL Foundation Certificate, or technical certification IT qualification i.e. registered IT Technical (RITTech) or FEDIP Associate Experience Essential Experience in an IT support environment, providing 1st line support … it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further … information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to More ❯

be instrumental in maintaining high standards of IT support and strengthening relationships with key stakeholders to ensure that IT services are delivered in a reliable and effective manner. Requirements ITIL Foundation Certificate or higher. 5 years' experience in the last 7 working in an IT Service Delivery role. Technical/IT background with at least 5 years More ❯

be instrumental in maintaining high standards of IT support and strengthening relationships with key stakeholders to ensure that IT services are delivered in a reliable and effective manner. Requirements ITIL Foundation Certificate or higher. 5 years' experience in the last 7 working in an IT Service Delivery role. Technical/IT background with at least 5 years More ❯

and DevOps practices for databases. Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Database Administrator Associate (DP-300) Microsoft Certified: SQL Server Database Development (MCSA/MCSE or equivalent) ITIL Foundation Certificate in IT Service Management (Desirable) What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each More ❯

Service Centre Self-Serve Portal logged incidents and requests, updating and/or closing tickets and providing confirmation to the Customer as required. About us University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate … similar accredited vocational work related IT qualification. *CompTIA A+ and N+ certification or an IT related relevant Diploma or equivalent industry qualification or experience. *Advanced ECDL or equivalent knowledge. *ITIL Foundation Certificate or equivalent. Desirable *Technical IT degree qualification desirable. *Office365 qualifications Experience Essential *Experience providing application support within an ICT environment. *Extensive experience of working within … defined Service Level. Agreements & Service Level Targets. *High level of understanding of ITIL processes and Service Management best practice framework. Desirable *Relevant experience gained working within an IT Service Desk/Centre Team or equivalent First level/Application/Customer support function. *Experience in troubleshooting Office365 applications Additional Criteria Essential *A positive outlook with ability to use initiative More ❯

available information. Strong communication skills, building good relationships, and explaining technical issues to non-technical stakeholders Desirable skills Maintenance and operation of AWS or Microsoft Azure cloud network solutions ITIL Foundation Certificate Location Expectation is to be working from one of HMLR's offices 60% of your time across the month (typically 3 days/week). More ❯

a competitive salary, private health care and a NILGOSC pension, we also have an award winning health and well-being programme and offer support for personal and professional development. ITIL Foundation Certificate or higher. 5 years experience in the last 7 working in an IT Service Delivery role. Experience working with Windows Server environments to include Active More ❯

with experience in business systems or applications, preferably Oracle Fusion, HCM, and related modules. It would be a plus if you hold or are willing to work towards the ITIL Foundation Certificate to enhance your experience. You must have a high degree of accuracy and attention to detail and be able to work methodically and organised. Strong More ❯

application and interview you will be asked to demonstrate the following skills and experience using the STAR method . Technical expertise and skills focusing on desktop technology. Understanding of ITIL, preferably ITIL Foundation certified, and having worked in an ITIL environment. Degree in ICT, or equivalent experience. Familiarity with the concepts of system administration - creating, modifying More ❯

Major Incident Manager Lead. Participate in a rota covering core hours and on-call support outside of these times. What are we looking for in the successful candidate? Essential: ITIL Foundation certification (or equivalent). Strong communication and stakeholder management skills. Ability to remain calm, logical, and professional under pressure. Proven ability to prioritise, multitask, and take ownership. … Comfortable leading senior stakeholders through high-impact incidents. Desirable: ITIL Intermediate, SIAM Foundation, or Lean Six Sigma certifications. Experience in a Managed Services environment. What can we offer you? Referral Bonus Earn £1000 when you refer a friend to join us! Endless Learning Get access to Linked In Learning with over 16,000 expert-led tutorials to help More ❯

Active Directory) Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN) Experience using remote support tools (e.g., TeamViewer, RDP) Understanding of ticketing systems and service desk operations ITIL Foundation certification (preferred) Essential skills Excellent troubleshooting and diagnostic skills Strong verbal and written communication skills Customer-focused attitude with a sense of urgency Ability to prioritize, multitask, and More ❯

LAN/WAN/WLAN, and Point-to-Point networking Knowledge of HP/Aruba switching and network infrastructure Microsoft certifications (e.g. MCP, MCITP) CompTIA A+, Network+, or Security+ ITIL Foundation certification More ❯

to lead the operational stability of our IT services. This pivotal role ensures that our IT operations are resilient, cost-effective, and aligned with business needs - all underpinned by ITIL best practices. As the Head of Service Delivery, you will oversee key functions including Service Level Management, Availability, and Capacity Management. You'll work closely with, Technical Operations, Change … integrity. You will have 7 plus years of proven experience in IT service delivery leadership. Education : Bachelor's degree in Information Technology, Computer Science, or a related field Certifications : ITIL Foundation Certification is required (minimum requirement); additional ITIL Intermediate or Expert-level certifications are preferred. Experience managing teams and third-party suppliers. Deep understanding of SLA, availability … and capacity principles Strong analytical and decision-making skills Familiarity with monitoring and reporting tools Advantageous but not essential Experience in health tech or critical service delivery Additional ITIL certification in Monitoring, Capacity Planning or Service Management Tools Knowledge of high-availability and disaster recovery design Working knowledge of cloud performance and scaling principles READY TO APPLY If you More ❯

relationships with third-party IT suppliers, including regular service reviews and check-ins to ensure external support aligns with Lookers' standards and contractual expectations. Process Compliance & Continuous Improvement Enforce ITIL-aligned processes such as Incident, Request, and Problem Management. Participate in or lead service reviews, root cause analyses, and audit compliance activities. Identify and implement process enhancements to improve … remain calm and decisive in high-pressure situations, particularly during incidents or outages. Technical knowledge across key platforms including Microsoft 365, Windows OS, Active Directory, and endpoint support. Desirable: ITIL Foundation certification. Experience within the automotive or retail industry. Familiarity with remote support tools, asset management systems, and mobile device management. Proven track record of delivering service improvement More ❯

desirable. Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITIL Foundation Certification Agile Ways of working Job Offer Competitive salary in the upto £95K per annum Permanent position offering job stability and career growth opportunities. Generous holiday leave More ❯

Customer Support Engineer, application Support, Software Support, Low-Code, Web Development, software Development, HTML, CSS, JavaScript, APIs, SAAS, DevOps, PHP., Computer Science Graduate, Software Testing, A/B testing, ITIL We are partnering a Leading SAAS Company who are building a Customer Support Team/Software Support Team where you'll support low-code workflow applications on their Intelligent … and with colleagues. Desirable Skills and Knowledge Coding and Scripting An understanding of the following is desirable: Javascript CSS APIs Relational databases Process management and business workflows Knowledge of ITIL or ideally hold ITIL Foundation certification is advantageous. Previous Experience: The following experience is advantageous Low-code application building (can include coursework undertaken as an undergraduate or More ❯

or equivalent. Desirable Familiarity with TCP/IP, DNS, DHCP, VLANs, and firewall rules affecting SIP communications. Advanced certifications like CCNP, Microsoft Certified: Azure Solutions Architect, or AWS equivalent. ITIL Foundation certification THE ROLE Key Responsibilities Advanced Technical Support Resolve complex hardware, software, and network issues escalated from lower-tier support. Conduct root cause analysis and implement long More ❯

and non-technical stakeholders. Process-Oriented : A mindset for structure, accuracy, and process adherence, with a willingness to improve and refine. Framework Knowledge : Familiarity with Agile methodologies , Waterfall , and ITIL service management is beneficial. Preferred Qualifications ITIL Foundation Certification Certified Change Management Professional (CCMP) or equivalent PRINCE2 , PMP , or equivalent project management qualification Bachelor’s degree in More ❯

Strong knowledge of Microsoft 365 administration and end-user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future More ❯

and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITIL Foundation certification (or above) Strong technical background in Microsoft 365, Active Directory, and Windows Server Experience managing outsourced IT providers and holding them to account via SLAs/ More ❯

and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITIL Foundation certification (or above) Strong technical background in Microsoft 365, Active Directory, and Windows Server Experience managing outsourced IT providers and holding them to account via SLAs/ More ❯

of the duties or the level of responsibilities entailed. Person Specification Qualifications Essential Educated to Degree level or equivalent experience in Computer Science, IT application support/technical discipline. ITIL Foundation certification Microsoft Professional Qualification or equivalent experience (e.g Microsoft Certified Professional (MCP) Evidence of ongoing professional development Other Requirements Essential Empathy for individuals who have experienced mental More ❯