Birmingham, West Midlands, West Midlands (County), United Kingdom
Clearwater People Solutions
teams to guide strategic change - your practical input and platform expertise will be vital. Ensure the platform is safe, compliant, up-to-date, and governed to policy standards. Enhance proactivemonitoring to detect and prevent business-impacting issues before they arise. Key Responsibilities for the D365 Power Platform Lead: Oversee daily support operations, manage SLAs, and resolve escalations … and modern DevOps practices Familiarity with Microsoft 365 roadmap and cloud-based business solutions Knowledge of security principles and compliance best practices Skilled in platform governance, auditing, and performance monitoring Experience using tools like Azure DevOps, system monitoring toolsets, and service desk software This is your chance to make a meaningful impact - leading a team, shaping the future More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
Baltic Apprenticeships
and recording all work undertaken within the ticketing system. Ensuring client documentation is meticulously maintained and updated. Splitting tickets with multiple issues into individual tickets for streamlined resolution. Proactively monitoring tickets to prevent them from becoming "stale" and ensuring continuous progress. Monitoring and Management Tool Use: Regularly reviewing the Remote Monitoring and Management (RMM) dashboard and applying … automated actions within the RMM system to ensure optimal performance. Communication, Reporting, and Risk: Escalating tickets that require the expertise of a Technical Support Analyst. Maintaining clear, consistent, and proactive communication with clients, providing updates on their ticket status every step of the way. Notifying clients promptly of any changes or outages related to their issues. Full training and … Assistance and Wellbeing Program 25 Days Annual Leave plus bank holidays Opportunity to work from home on a Tuesday after probation period High-Powered Laptop for your work A Proactive Approach to Ongoing Training: We are dedicated to your continuous professional development, providing opportunities to help you build life-long skills. Desired Qualities, Skills and Knowledge: A Love of More ❯
Employment Type: Advanced apprenticeships, Work From Home
that will enable a smoother migration to a future SAP solution owned by Airbus*. This requires a strategic mindset, the ability to see the big picture, and a proactive approach to long-term planning. * *Service Performance Management (Transition Period):* During the transition, you will *assess the IT services received from the existing supplier* and contribute to the *tracking … collaboration with them. * *Project & Activity Leadership:* Take the lead on various infrastructure and platform-related projects and activities, ensuring successful delivery and alignment with strategic goals. * *SAP System Administration & Monitoring:* Administer and maintain multiple SAP instances (development, test, and production) within the SAP environment. Proactively monitor system health, performance, and stability. * *HANA Landscape Administration:* Administer and monitor the SAP … understanding and hands-on experience with change management and transport processes within SAP. * Experience in coordinating and managing end-to-end incident resolution for complex SAP environments. * Proficiency in monitoring and configuring SAP Basis settings, interface creation, and DDIC changes. * Demonstrable experience in the administration and monitoring of *SAP HANA landscapes*. * Solid understanding of the technical architecture More ❯
that will enable a smoother migration to a future SAP solution owned by Airbus . This requires a strategic mindset, the ability to see the big picture, and a proactive approach to long-term planning. Service Performance Management (Transition Period): During the transition, you will assess the IT services received from the existing supplier and contribute to the tracking … collaboration with them. Project & Activity Leadership: Take the lead on various infrastructure and platform-related projects and activities, ensuring successful delivery and alignment with strategic goals. SAP System Administration & Monitoring: Administer and maintain multiple SAP instances (development, test, and production) within the SAP environment. Proactively monitor system health, performance, and stability. HANA Landscape Administration: Administer and monitor the SAP … understanding and hands-on experience with change management and transport processes within SAP. Experience in coordinating and managing end-to-end incident resolution for complex SAP environments. Proficiency in monitoring and configuring SAP Basis settings, interface creation, and DDIC changes. Demonstrable experience in the administration and monitoring of SAP HANA landscapes . Solid understanding of the technical architecture More ❯
practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. Accountabilities Availability, performance, and scalability of systems and services through proactivemonitoring, maintenance, and capacity planning. Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring. Development of tools and scripts … to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience. Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning. Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure More ❯
Chesterfield, Derbyshire, East Midlands, United Kingdom
Baltic Apprenticeships
team as an IT Apprentice. Founded in 2009 and headquartered in Chesterfieldwith additional offices in London, Manchester, and SheffieldAAG supports businesses across the UK with tailored IT solutions, including proactive network monitoring, cyber security, cloud services, and 24/7 managed IT support. In this hands-on role, the apprentice will assist with password resets, hardware setups, software More ❯
Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months) Job description Job responsibilities To support proactive system monitoring and management to ensure that core Pathology systems are functioning correctly, take appropriate remedial action where not the case, analyse patterns and raise incidents/concerns More ❯
Gloucester, Gloucestershire, South West Hybrid / WFH Options
BAE Systems
to help the team succeed IT Operations - Responsible for managing the on-going BAU support of the platform in operation environments. Including change and incident management, service requests and proactivemonitoring and maintenance Security - Ensure security is considered early in the development lifecycle and constantly maintained. DevOps engineers must understand how to secure the infrastructure that they deploy More ❯
Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times. Key Responsibilities Cover early shift routines, including on-site checks and monitoring activities. Use network monitoring tools to detect and flag potential incidents. Maintain ITSM systems with accurate work notes detailing progress and actions. Provide 1st and 2nd line troubleshooting … network infrastructure. Experience within enterprise or managed service environments (e.g., NOC or service desk). Proven ability to handle high-impact incidents and interface with senior engineers. Familiarity with monitoring and event management tools. Solid troubleshooting experience (network and/or server). Ability to assess outages and identify likely root causes. Competent PC and technical documentation skills. Experience More ❯
and support the customers network infrastructure. Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times. Key Responsibilities . Use network monitoring tools to detect and flag potential incidents. Maintain ITSM systems with accurate work notes detailing progress and actions. Provide 1st and 2nd line troubleshooting support, escalating when necessary. Perform … network infrastructure. Experience within enterprise or managed service environments (e.g., NOC or service desk). Proven ability to handle high-impact incidents and interface with senior engineers. Familiarity with monitoring and event management tools. Solid troubleshooting experience (network and/or server). Ability to assess outages and identify likely root causes. Competent PC and technical documentation skills. Experience More ❯
logical and methodical fault finding. Configure and perform factory acceptance tests on VSAT terminals and network hardware prior to deployment. Provide networking support to customers from both the Network Monitoring Centre and customer locations. Deliver in-depth network training on and off site, which will involve travel and some overnight stays, paid for by company. Perform 2nd and 3rd … LAN topologies. Ability to work on own initiative and unsupervised. A understanding of satellite communications (RF/VSAT/GEO/LEO) would be a benefit. Experience of network monitoring applications. Desired Qualifications Any form of technical back ground in electronics and communications systems. CCNA qualification, working towards or demonstratable experience. Palo Alto Firewall experience would be added advantage. More ❯
Hereford, Herefordshire, West Midlands, United Kingdom
Rockfield Specialist Recruitment
and methodical fault finding. Configure and perform factory acceptance tests on VSAT terminals and network hardware prior to deployment. Provide networking support to customers from both the GRC Network Monitoring Centre and customer locations. Deliver in-depth network training on and off site, which will involve travel and some overnight stays, paid for by company. Perform 2nd and 3rd … LAN topologies. Ability to work on own initiative and unsupervised. A understanding of satellite communications (RF/VSAT/GEO/LEO) would be a benefit. Experience of network monitoring applications. Desired Qualifications Any form of technical back ground in electronics and communications systems. CCNA qualification, working towards or demonstratable experience. Palo Alto Firewall experience would be added advantage. More ❯
operational excellence and efficient service management. Key Responsibilities: Lead day-to-day operations of the IT and Telecoms service delivery team. Oversee technical support, service requests, incident management, and proactive monitoring. Ensure timely resolution of customer issues across IT infrastructure, networks, cloud solutions, telecoms platforms, and satellite communications. Collaborate closely with sales, project delivery, and engineering teams to align More ❯
food and drink and utilities to high-security industries such as defence, aerospace and nuclear. As the Helpdesk Resource Coordinator, you will with call handling, resource planning and compliance monitoring duties across our various client premises within the Facilities Services division. Key Responsibilities Accurately and efficiently logging of all reactive jobs via telephone and email Schedule and coordinate maintenance More ❯
food and drink and utilities to high-security industries such as defence, aerospace and nuclear. As the Helpdesk Resource Coordinator, you will with call handling, resource planning and compliance monitoring duties across our various client premises within the Facilities Services division. Key Responsibilities Accurately and efficiently logging of all reactive jobs via telephone and email Schedule and coordinate maintenance More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
Crimson
IT Security Analyst - TTPP - Solihull Crimson and IMI have joined forces to build IMI's new security team and we are looking for talented individuals to join us on this exciting journey. If you are passionate about IT security and More ❯
11-13 Church Street, Farnworth, Bolton, Greater Manchester, England
LIV UNIFIED COMMS LTD
We are looking for a proactive and customer-focused Apprentice Unified Comms Engineer to strengthen our technical support department. In this role, you will be the first point of contact for internal and external users experiencing technical issues and will provide timely and effective resolutions. Role First point of contact: Serve as the first line of support for incoming … hardware, software, networks and other IT systems. Escalation: Escalate complex issues to higher level technical teams Troubleshooting: Utilise available tools and knowledge base to troubleshoot common technical issues. System monitoring: Assist with proactivemonitoring of critical IT systems and escalate potential issues Training The company may offer a full-time position at the end of the apprenticeship. More ❯
1st/2nd Line Service Desk Technician (Education Sector Support) Merseyside (On-Site at Primary Schools)Full-Time | 08:30 - 16:30 | Term-Time Working Hours Are you a proactive and customer-focused IT professional looking to make a real difference in the education sector? We’re looking for a 1st/2nd Line Service Desk Technician to join … and pupils thrive in a tech-enabled learning environment. Key Responsibilities: Day-to-day Support Provide 1st and 2nd line technical support via our service desk (Freshdesk) and Remote Monitoring tools (Atera) Maintain and support offsite backup solutions (Altaro & MBS), and ISP filtering systems (Smoothwall) Respond to service desk queries, track issues through to resolution, and ensure client satisfaction … re Looking For: Technical Skills & Experience Experience in 1st/2nd Line IT support Working knowledge of Freshdesk, Atera, Smoothwall, Microsoft/Google admin consoles Strong troubleshooting skills and proactive system monitoring abilities Comfortable working independently on-site and liaising with teaching and admin staff Personal Attributes Excellent communication and interpersonal skills Highly organised with the ability to More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Atom Bank
Crime team operates as a crucial Second Line of Defence, safeguarding the bank against evolving threats including money laundering, fraud, terrorist financing, and sanctions. We're looking for a proactive and resilient Financial Crime Risk Manager to report directly to our Deputy CRO (MLRO). This isn't just a role; it's an opportunity to build and embed … a new assurance programme within your first 12 months, driving proactive framework enhancement and strategic risk mitigation. While you'll manage some reactive BAU, your core focus will be on shaping Atom's robust financial crime future. If you thrive in a dynamic, fast-paced environment and have a passion for protecting customers and the bank, we want to … delegation from the MLRO for daily business sign-off. Risk Advisory & Mitigation: Act in an advisory capacity, assessing financial crime implications for new products, policies, and initiatives, and proactively monitoring risks from counterparties and outsourced partners. Investigations & Compliance: Conduct financial crime investigations, contribute to policy maintenance, assist with regulatory reports, and ensure positive regulatory engagement. Industry Influence: Represent the More ❯
Champion the creation and maintenance of support documentation, diagrams, and knowledge bases for platform components. Observability & Troubleshooting Ensure observability is embedded across all layers of the infrastructure stack, enabling proactive alerting, monitoring, and root cause analysis. Evaluate and implement tooling to enhance visibility, debugging, and response times for platform services. Collaborate with teams to ensure logs, metrics, and … control practices. Familiarity with GitOps tools (e.g. ArgoCD). Experience with Service Mesh technologies (e.g. Anthos). Scripting skills (e.g. Bash, Python) to build automation and tooling. Exposure to monitoring, logging, and observability tooling (e.g. Prometheus, Grafana, GCP Operations Suite). Understanding of shared service architecture, security, and access control patterns. Behavioural Competencies Strategic Documentation: Ensures infrastructure and connectivity More ❯
by installing software onto our hardware, configuring and testing • Work across our products and services by advising on and supporting all communication and information system matters. • Be responsive and proactive in monitoring the quality of service when delivering to a customer and be confident in your problem-solving skills and self-awareness about when to seek advice or More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Frontier Resourcing
by installing software onto our hardware, configuring and testing • Work across our products and services by advising on and supporting all communication and information system matters. • Be responsive and proactive in monitoring the quality of service when delivering to a customer and be confident in your problem-solving skills and self-awareness about when to seek advice or More ❯
Bradley Stoke, Gloucestershire, UK Hybrid / WFH Options
Resourcing Group
by installing software onto our hardware, configuring and testing • Work across our products and services by advising on and supporting all communication and information system matters. • Be responsive and proactive in monitoring the quality of service when delivering to a customer and be confident in your problem-solving skills and self-awareness about when to seek advice or More ❯
newport, wales, united kingdom Hybrid / WFH Options
Resourcing Group
by installing software onto our hardware, configuring and testing • Work across our products and services by advising on and supporting all communication and information system matters. • Be responsive and proactive in monitoring the quality of service when delivering to a customer and be confident in your problem-solving skills and self-awareness about when to seek advice or More ❯
bristol, south west england, United Kingdom Hybrid / WFH Options
Resourcing Group
by installing software onto our hardware, configuring and testing • Work across our products and services by advising on and supporting all communication and information system matters. • Be responsive and proactive in monitoring the quality of service when delivering to a customer and be confident in your problem-solving skills and self-awareness about when to seek advice or More ❯