lead. In this role, you'll be working at 2nd line, dealing with any escalation that the first line cannot resolve as well as proactivemonitoring of the various systems. Some of the systems here are bespoke so it is not expected that you come in and know More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
Our client are seeking an experienced 3rd Line IT Operations Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
Our client are seeking an experienced 3rd Line IT Operations Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of More ❯
City, Cardiff, United Kingdom Hybrid / WFH Options
Focus Resourcing
Our client are seeking an experienced 3rd Line IT Operations Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of More ❯
Our client are seeking an experienced 3rd Line IT Operations Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum excellent benefits + career progress
KPIs and the effective use of tools like Planhat, Salesforce, Sisense, and Asana. Success in this role requires a strategic approach to customer segmentation, proactive performance monitoring, and continuous optimisation of the CS function to deliver value at every stage of the customer journey. About You You are … empowered to succeed while continuously evolving how Customer Success delivers value. Key Responsibilities TEAM Lead and manage the EMEA CSM team, setting high expectations, monitoring performance, and providing support and challenge as appropriate. Be the figurehead for best practice in Customer Success. Define and deliver the Customer Success Program … deliver a scalable model aligned with customer needs based on ARR, customer maturity, and their stage in the customer journey. Establish KPIs and performance monitoring frameworks that guide CSMs in executing the program effectively. Drive coaching and mentorship within the team to support individual and team development. Design and More ❯
Farnborough, Hampshire, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
Edgware, Middlesex, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
Southall, Middlesex, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
Brentford, Middlesex, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
Brixton, Devon, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
Pinner, Middlesex, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
Isleworth, Middlesex, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
Northolt, Middlesex, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
Beckenham, Kent, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
Welling, Kent, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
Wembley, Middlesex, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
Belvedere, Kent, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
Holloway, Derbyshire, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
Edmonton, Cornwall, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
Plumstead, Norfolk, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
Chislehurst, Kent, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯
Orpington, Kent, United Kingdom Hybrid / WFH Options
Sky
resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Proactive maintenance & monitoring of hardware, software and mechanical systems in a broadcast environment What you'll bring A degree or qualification in Broadcast Engineering More ❯