IT Service Desk Team Lead
- Hiring Organisation
- EA First
- Location
- Cambridge, Cambridgeshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £50000/annum
opportunity for someone who enjoys balancing hands-on technical support with people leadership and is looking to further develop their career within IT Service Management As IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support experience for colleagues across … support service transitions. Ensure clear communication during incidents, service disruptions, and operational changes. Maintain and improve knowledge base documentation and support processes. Support asset management and lifecycle tracking within ITSM platforms. Gather user feedback and contribute to initiatives that enhance both service quality and user experience. We're looking ...