current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure process … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … ITIL framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholdermanagement and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯
current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure process … needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). Provide training, guidance, and documentation for internal teams. Ensure alignment with ITIL or other relevant frameworks and industry standards. Qualifications: Deep … ITIL framework and ITSM best practices. Demonstrated experience building ITSM processes from scratch. Experience with ITSM platforms such as ServiceNow, Freshservice, or similar. Excellent stakeholdermanagement and communication skills. ITIL certification (v3 or v4) strongly preferred. Does this sound like you? Please a pply below More ❯
staffordshire, midlands, United Kingdom Hybrid / WFH Options
Harvey Nash
Benefits Include: Hybrid working 15% Annual Bonus Healthcare You will shape and drive project delivery from a business change perspective, combining hands-on project management with strong business analysis and change leadership capabilities. A key aspect of this role will be the establishment/development of a (PMO) to … with experience being the change champion between stakeholders, technical teams, and end users ensuring change is delivered with people in mind. Responsibilities Include: Project Management Business Analysis Change ManagementStakeholderManagement Risk and Issue Management Team Leadership and Collaboration Project Management Office (PMO) Establishment … and Development Information Security Management Requirements Hands on experience of business analysis, process mapping and requirements gathering Strong understanding of people focussed change, with a tool kit that includes comms, training, impact assessment, behavioural adaptation and benefits realisation Confident facilitator, capable of working across technical and non technical audiences More ❯
stoke-on-trent, midlands, United Kingdom Hybrid / WFH Options
Harvey Nash
Benefits Include: Hybrid working 15% Annual Bonus Healthcare You will shape and drive project delivery from a business change perspective, combining hands-on project management with strong business analysis and change leadership capabilities. A key aspect of this role will be the establishment/development of a (PMO) to … with experience being the change champion between stakeholders, technical teams, and end users ensuring change is delivered with people in mind. Responsibilities Include: Project Management Business Analysis Change ManagementStakeholderManagement Risk and Issue Management Team Leadership and Collaboration Project Management Office (PMO) Establishment … and Development Information Security Management Requirements Hands on experience of business analysis, process mapping and requirements gathering Strong understanding of people focussed change, with a tool kit that includes comms, training, impact assessment, behavioural adaptation and benefits realisation Confident facilitator, capable of working across technical and non technical audiences More ❯
fostering a collaborative and high-performance work environment. Influencing : Skilled in influencing stakeholders and team members to achieve project objectives and overcome obstacles. Problem Management: Strong problem-solving skills to identify issues, develop innovative solutions, and address challenges throughout the project lifecycle. StakeholderManagement: Demonstrated capability in … and expectations are understood and addressed. Accountability: Takes ownership of project outcomes and ensures that commitments are met within agreed timelines and budgets. Financial Management: Proficient in financial management principles, including budgeting, forecasting, and cost control, to ensure projects are delivered within approved budgets and financial objectives are … met. RESPONSIBILITIES StakeholderManagement: Build and maintain strong relationships with stakeholders, ensuring alignment of project objectives with business goals and expectations. Delivery of Projects: Lead the planning, execution, and delivery of projects for ATS customers, ensuring adherence to timelines, budgets, and quality standards. Financial Management: Manage project More ❯
fostering a collaborative and high-performance work environment. Influencing : Skilled in influencing stakeholders and team members to achieve project objectives and overcome obstacles. Problem Management: Strong problem-solving skills to identify issues, develop innovative solutions, and address challenges throughout the project lifecycle. StakeholderManagement: Demonstrated capability in … and expectations are understood and addressed. Accountability: Takes ownership of project outcomes and ensures that commitments are met within agreed timelines and budgets. Financial Management: Proficient in financial management principles, including budgeting, forecasting, and cost control, to ensure projects are delivered within approved budgets and financial objectives are … met. RESPONSIBILITIES StakeholderManagement: Build and maintain strong relationships with stakeholders, ensuring alignment of project objectives with business goals and expectations. Delivery of Projects: Lead the planning, execution, and delivery of projects for ATS customers, ensuring adherence to timelines, budgets, and quality standards. Financial Management: Manage project More ❯
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Expleo Group
Overview Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe. … Systems Engineering Delivery Manager is responsible for: Leadership & Governance of multiple multi-functional teams Keeping the project on budget and budget control Mitigation/management of risks to lowest level possible Managing and owning the engineering resources Managing plans against progress/milestones Look for potential opportunities to benefit … within your profession, demonstrating a broad range of experience, including some of the following skill areas: Planning and estimating Design and Analytical analysis Resource Management Capability development Project and Commercial Management Commercial Management Qualifications A HNC/HND/FD or Bachelor's degree in an engineering More ❯
Abingdon, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
Fdo Consulting Limited
Market leading energy SAAS product company is looking for a Client facing Delivery Manager to join their team. With a broad understanding of product management, project management, the software development lifecycle and client focused delivery you will work with multiple stakeholders to facilitate the delivery of projects. Knowledge … of stakeholdermanagement and the SDLC is key and previous experience working in the energy sector is mandatory. Roles and Responsibilities - Work internally and externally with multiple stakeholders. Facilitate multiple stakeholders to ensure the required software solution is delivered as per the requirement and the product roadmap. Setting … experience of the retail energy market. Proven ability to work across the business with multiple stakeholders. Client facing delivery experience. An understanding of Product management, project management, the SDLC, etc This is a key role for an expanding software house in the energy sector. if you have broad More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
CCA Recruitment Group
Lead cross-functional teams while maintaining project timelines, budgets, and scope Support operational goals and internal projects across departments Drive continuous improvement and change management processes Lead complete lifecycle of Salesforce implementations, ensuring on-time, within-scope delivery Identify and implement process optimisation opportunities Manage project risks and develop … mitigation strategies Collaborate with internal teams to support organisation-wide projects Assist senior management in coordinating internal initiatives StakeholderManagement & Communication Serve as primary point of contact for internal stakeholders Define project objectives and ensure alignment with business strategy Coordinate and lead cross-functional teams Provide guidance … and mentorship to team members Maintain regular stakeholder communications and updates Foster collaboration while maintaining focus on project goals Provide expert guidance on Salesforce best practices and configurations Focus on Sales Cloud and Service Cloud optimisation Develop and maintain comprehensive project documentation Manage project plans, risk logs, issue logs More ❯
Product Portfolio Manager Looking for a Product Portfolio Manager that has excellent Financial Services experience ideally Wealth Management or Asset Management vertical. You would have experience in programme management and managing teams that own the product development life cycle , including post launch product management and iteration … business, technical, data, design and research capabilities in a continual make-test-learn product cycle. Excellent Agile experience expected as is strong 3rd party management, line management and stakeholdermanagement . Interested in people that have built an agile portfolio roadmap in the past . This More ❯
Product Portfolio Manager Looking for a Product Portfolio Manager that has excellent Financial Services experience ideally Wealth Management or Asset Management vertical. You would have experience in programme management and managing teams that own the product development life cycle , including post launch product management and iteration … business, technical, data, design and research capabilities in a continual make-test-learn product cycle. Excellent Agile experience expected as is strong 3rd party management, line management and stakeholdermanagement . Interested in people that have built an agile portfolio roadmap in the past . This More ❯
Product Portfolio Manager Looking for a Product Portfolio Manager that has excellent Financial Services experience ideally Wealth Management or Asset Management vertical. You would have experience in programme management and managing teams that own the product development life cycle , including post launch product management and iteration … business, technical, data, design and research capabilities in a continual make-test-learn product cycle. Excellent Agile experience expected as is strong 3rd party management, line management and stakeholdermanagement . Interested in people that have built an agile portfolio roadmap in the past . This More ❯
Product Portfolio Manager Looking for a Product Portfolio Manager that has excellent Financial Services experience ideally Wealth Management or Asset Management vertical. You would have experience in programme management and managing teams that own the product development life cycle , including post launch product management and iteration … business, technical, data, design and research capabilities in a continual make-test-learn product cycle. Excellent Agile experience expected as is strong 3rd party management, line management and stakeholdermanagement . Interested in people that have built an agile portfolio roadmap in the past . This More ❯
warrington, cheshire, north west england, United Kingdom
Experis UK
Product Portfolio Manager Looking for a Product Portfolio Manager that has excellent Financial Services experience ideally Wealth Management or Asset Management vertical. You would have experience in programme management and managing teams that own the product development life cycle , including post launch product management and iteration … business, technical, data, design and research capabilities in a continual make-test-learn product cycle. Excellent Agile experience expected as is strong 3rd party management, line management and stakeholdermanagement . Interested in people that have built an agile portfolio roadmap in the past . This More ❯
in improving systems and processes that power safe, efficient service delivery across a complex, multi-contract environment. The Senior Business Analyst will provide excellent stakeholdermanagement skills and bridge the gap between the IT and Business function. Experience Needed for the Senior Business Analyst: Highly experienced Business Analyst … with experience in managing teams (Senior or Lead) System and Business Process Analysis experience Previously worked on Capital Delivery Projects Large workforce site management Excellent stakeholdermanagement skills Map out AS IS and TO BE processes. Extremely proactive. Worked in very complex environments. Senior Business Analyst - Capital More ❯
Hertfordshire, England, United Kingdom Hybrid / WFH Options
Understanding Solutions
in improving systems and processes that power safe, efficient service delivery across a complex, multi-contract environment. The Senior Business Analyst will provide excellent stakeholdermanagement skills and bridge the gap between the IT and Business function. Experience Needed for the Senior Business Analyst: Highly experienced Business Analyst … with experience in managing teams (Senior or Lead) System and Business Process Analysis experience Previously worked on Capital Delivery Projects Large workforce site management Excellent stakeholdermanagement skills Map out AS IS and TO BE processes. Extremely proactive. Worked in very complex environments. Senior Business Analyst - Capital More ❯
hertfordshire, east anglia, United Kingdom Hybrid / WFH Options
Understanding Solutions
in improving systems and processes that power safe, efficient service delivery across a complex, multi-contract environment. The Senior Business Analyst will provide excellent stakeholdermanagement skills and bridge the gap between the IT and Business function. Experience Needed for the Senior Business Analyst: Highly experienced Business Analyst … with experience in managing teams (Senior or Lead) System and Business Process Analysis experience Previously worked on Capital Delivery Projects Large workforce site management Excellent stakeholdermanagement skills Map out AS IS and TO BE processes. Extremely proactive. Worked in very complex environments. Senior Business Analyst - Capital More ❯
watford, hertfordshire, east anglia, United Kingdom Hybrid / WFH Options
Understanding Solutions
in improving systems and processes that power safe, efficient service delivery across a complex, multi-contract environment. The Senior Business Analyst will provide excellent stakeholdermanagement skills and bridge the gap between the IT and Business function. Experience Needed for the Senior Business Analyst: Highly experienced Business Analyst … with experience in managing teams (Senior or Lead) System and Business Process Analysis experience Previously worked on Capital Delivery Projects Large workforce site management Excellent stakeholdermanagement skills Map out AS IS and TO BE processes. Extremely proactive. Worked in very complex environments. Senior Business Analyst - Capital More ❯
you will be: Responsible for the end to end delivery of infrastructure outsourcing services to an end client; Engaged in day to day client stakeholdermanagement to ensure services are delivered successfully and provide the intended value; Managing the commercial and financial health of the delivery supported by … people across our global delivery network to support their personal growth We are looking for experience in the following skills: Senior client and customer stakeholdermanagement Leadership and management of geographically distributed IT operations teams IT service management acumen such as ITIL with experience of IT … IT operations across a range of data centre/public cloud and end user compute technologies Commercial and financial acumen with regard to the management of contracts with end clients and third-party providers Set yourself apart: Ability to thrive and lead under pressure to tackle and resolve complex More ❯
you will be: Responsible for the end to end delivery of infrastructure outsourcing services to an end client; Engaged in day to day client stakeholdermanagement to ensure services are delivered successfully and provide the intended value; Managing the commercial and financial health of the delivery supported by … people across our global delivery network to support their personal growth We are looking for experience in the following skills: Senior client and customer stakeholdermanagement Leadership and management of geographically distributed IT operations teams IT service management acumen such as ITIL with experience of IT … IT operations across a range of data centre/public cloud and end user compute technologies Commercial and financial acumen with regard to the management of contracts with end clients and third-party providers Set yourself apart: Ability to thrive and lead under pressure to tackle and resolve complex More ❯
About us iTS is a Northern Ireland based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We have over 90 employees across our sites in Belfast and Chennai. iTS is a rapidly changing, ambitious and dynamic business and we look … number of technical teams and third-party service providers. The successful candidate will have previous experience of service support in a team leader or management position within a complex environment. You'll be well versed in incident and problem management and have a strong IT background. This is … and building positive relationships with stakeholders and ensure they are provided with the highest level of service. Oversee the service desk queue, ensuring efficient management of client incidents, service requests, and change requests within the Service Desk toolset from initial contact through to resolution. Escalate, coordinate and manage communication More ❯
About us iTS is a Northern Ireland based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We have over 90 employees across our sites in Belfast and Chennai. iTS is a rapidly changing, ambitious and dynamic business and we look … number of technical teams and third-party service providers. The successful candidate will have previous experience of service support in a team leader or management position within a complex environment. You'll be well versed in incident and problem management and have a strong IT background. This is … and building positive relationships with stakeholders and ensure they are provided with the highest level of service. Oversee the service desk queue, ensuring efficient management of client incidents, service requests, and change requests within the Service Desk toolset from initial contact through to resolution. Escalate, coordinate and manage communication More ❯
About us iTS is a Northern Ireland based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We have over 90 employees across our sites in Belfast and Chennai. iTS is a rapidly changing, ambitious and dynamic business and we look … number of technical teams and third-party service providers. The successful candidate will have previous experience of service support in a team leader or management position within a complex environment. You'll be well versed in incident and problem management and have a strong IT background. This is … and building positive relationships with stakeholders and ensure they are provided with the highest level of service. Oversee the service desk queue, ensuring efficient management of client incidents, service requests, and change requests within the Service Desk toolset from initial contact through to resolution. Escalate, coordinate and manage communication More ❯
and changes, ensuring quality standards, operational requirements, and transition processes are met before going live. Continuous Improvement & Governance Enhance service protection by refining change management processes, improving release strategies, and ensuring compliance with non-functional requirements. Stakeholder Engagement & Risk Management Collaborate with key teams across the business … and safeguard live service integrity. What You Need: Previous experience in a similar role Experience of release and change processes Good knowledge of change managementStakeholdermanagement Experience of ITIL This is a contract opportunity for an experienced professional ready to make an impact. Please note we More ❯
Salford, Greater Manchester, North West, United Kingdom
Bright Purple Resourcing
and changes, ensuring quality standards, operational requirements, and transition processes are met before going live. Continuous Improvement & Governance Enhance service protection by refining change management processes, improving release strategies, and ensuring compliance with non-functional requirements. Stakeholder Engagement & Risk Management Collaborate with key teams across the business … and safeguard live service integrity. What You Need: Previous experience in a similar role Experience of release and change processes Good knowledge of change managementStakeholdermanagement Experience of ITIL This is a contract opportunity for an experienced professional ready to make an impact. Please note we More ❯