26 to 50 of 51 Support Manager Jobs in the UK excluding London

IT Support Team Manager Suffolk We are currently recruiting on behalf of our client for an experienced IT Support Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership and … technical expertise to the role, ensuring the team provides timely, effective, and professional IT support to all users. In this role, you will be responsible for leading day-to-day support operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery … all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and a deep understanding of IT support are essential. Key Responsibilities: Lead and mentor the IT support team, ensuring the daily operations and escalations are handled effectively and efficiently. Take ownership of internal IT projects, from planning More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! This is a chance to run a an ERP support team has a man manager. You will need a strong background in application support, managing team, managing the "queue" across first second and third … line support. A background in ERP is ideal, especially around Distribution, stock and warehousing but Good application support management would be considered. You will get involved in: Appraisal Interviewing Training schedules Roster management And this role reports to the operations director. The team functions well and is happy, there is very limited staff turnover, this is a new role More ❯

Department: Customer Support Location: Milton Keynes Compensation: £50,000/year Description As the Customer Support Manager, you will lead the frontline of our customer support operations, ensuring timely, effective, and empathetic resolution of user issues. You'll look after a team of 9 support analysts, including 1 team lead, to oversee helpdesk systems and … bring your personality, your flare for customer service and you'll likely enjoy and be able to deliver the following: Manage the day-to-day operations of the customer support helpdesk, ensuring SLAs and OKRs are consistently met. Lead, coach, and develop a team of support analysts to deliver exceptional service across multiple channels (email, chat, phone, ticketing … Monitor ticket queues, escalate critical issues, and ensure timely resolution of customer problems. Maintain and optimise helpdesk tools and knowledge base content to improve efficiency and self-service. Analyse support trends and customer feedback to identify areas for improvement and inform product and process enhancements. Collaborate with Product, Professional Services, and Customer Experience teams to ensure a seamless customer More ❯

has been helping clients grow smarter for over 20 years, driven by a culture that values people, progress, and purpose. They're now looking for a hands-on Software Support Delivery Manager to lead their Birmingham support team, so if you know how to lead with empathy, keep operations running smoothly, and deliver standout customer experiences, we … how they work and succeed. If you're ready to grow your career and help businesses grow better and faster, you'll fit right in. Description As the Software Support Delivery Manager, you'll be a people-first leader, managing a UK-based Application Support team in Birmingham. You'll be responsible for ensuring smooth daily operations … keeping performance on track, and creating a positive, high-performing team culture. Whilst this isn't a technical role, you should understand how to lead a B2B support function, manage escalations, and deliver a great customer experience at scale. You'll oversee daily operations, including the balancing of workloads, meeting SLAs, and maintaining strong response times for customers. In More ❯

Support Team Manager Location: Brecon, Wales Salary: £33,000 Hours: 37.5 per week (Mon - Fri Occasional evening and weekend work) Contract: Permanent Yolk Recruitment's Public Sector and Not-for-Profit division is proud to be partnering with a well-known Welsh charity that supports vulnerable individuals, in the search for an experienced Support Team Manager More ❯

Overview Systems Support Manager Location: Newbury Competitive salary Churches Fire isa highly recognised, industry leading Fire and Security business and is growing rapidly. Churches Fire has a track record of providing fantastic opportunities to candidates throughout the Country. Due to our expanding team and client base, we are now seeking a Systems Support Manager. Responsibilities Manage and … solely responsible for specialist software support (client facing portal, assessor application to conduct risk assessments), queries and issues for all internal staff and entire client base (existing and new business). Main contact for staff and clients for existing and new software packages. Manage and conduct existing/new client training sessions for the entire software package (client facing … database where required. Primary IT contact (hardware and software) for office-based staff, employed and associate assessors and clients. Manage escalated IT issues (infrastructure, hardware and software) with IT support company. Manage company software services out of hours as/when required - server reboot/maintenance. Manage IT equipment ordering process for all new starters (office and field based More ❯

A Project Support/Junior Project Manager is required for a major ERP/Business Transformation Program being delivered in GB, Europe and the USA. Supporting the Program Manager to provide co-ordination, monitoring and control across all workstreams. The role ensures that program governance, reporting, risk/issue tracking, and cross-workstream alignment run smoothly, enabling … the Program Manager to focus on strategic direction and executive-level engagement. Key Objectives 1. Ensure visibility & control: Maintain accurate, timely reporting on status, risks, issues, dependencies, and milestones across all workstreams. 2. Enable delivery discipline: Support adherence to program governance, RAID (Risks, Assumptions, Issues, Dependencies) management, and quality gates. 3. Facilitate cross-workstream collaboration: Ensure workstream leads … are aligned on deliverables, dependencies, and timelines. 4. Support program communication: Produce clear, concise updates and program documentation for leadership and stakeholders. 5. Be a point of continuity: Provide consistent day-to-day operational support, ensuring nothing falls through the cracks. This is a fantastic opportunity for a Project Support/Junior Project Manager wanting to More ❯

A Project Support/Junior Project Manager is required for a major ERP/Business Transformation Program being delivered in GB, Europe and the USA. Supporting the Program Manager to provide co-ordination, monitoring and control across all workstreams. The role ensures that program governance, reporting, risk/issue tracking, and cross-workstream alignment run smoothly, enabling … the Program Manager to focus on strategic direction and executive-level engagement. Key Objectives 1. Ensure visibility & control: Maintain accurate, timely reporting on status, risks, issues, dependencies, and milestones across all workstreams. 2. Enable delivery discipline: Support adherence to program governance, RAID (Risks, Assumptions, Issues, Dependencies) management, and quality gates. 3. Facilitate cross-workstream collaboration: Ensure workstream leads … are aligned on deliverables, dependencies, and timelines. 4. Support program communication: Produce clear, concise updates and program documentation for leadership and stakeholders. 5. Be a point of continuity: Provide consistent day-to-day operational support, ensuring nothing falls through the cracks. This is a fantastic opportunity for a Project Support/Junior Project Manager wanting to More ❯

This growing and successful Software Consultancy are looking for a Support Manager, this role is hybrid and based in Hemel Hempstead. To be considered they are looking for the following: Knowledge and Experience Proven experience supporting ERP systems, ideally within the Intact iQ ecosystem or similar tailored platforms Deep understanding of customer needs and the ability to translate … technical solutions into business value. Strong grasp of ERP architecture, data flows, and integration points across finance, inventory, and CRM modules. Demonstrated ability to lead and inspire support teams, manage performance, and drive continuous improvement. Skilled in using support metrics and customer feedback to inform decisions and improve outcomes. Clear, confident communicator with the ability to engage technical … and non-technical stakeholders alike Preferred Qualifications and Experience Proven experience managing or leading support teams in a customer-focused environment Solid understanding of ERP systems, ideally including Intact iQ or similar platforms Strong grasp of ERP processes including finance, inventory, and CRM modules Demonstrated success in driving KPIs and process improvement initiatives Background in customer support, operations More ❯

rapidly. They were 15% over target last year and have invested that money back in to the business to ensure a future proof environment. You will help lead the support team through projects such as new systems, office fit out, as well as mentor and lead the team in to an exciting transition alongside the Head of IT. Responsibilities … As an IT Support Team Manager you will... Deliver high quality, user centric customer service, maintain & improve support standards. Lead, manage and coordinate IT projects. Oversee documentations, training and team performance tracking. Contribute and influence the IT Strategy. Requirements: As an IT Support Team Manager, you will need... Extensive technical knowledge of M365, Azure AD … and configurations of Windows Servers stack. Awareness of IT Operating standards, a focus on Cyber Security standards and practices. Experience managing or leading a team. Benefits: As an IT Support Team Manager, you will... Annual company performance bonus (Paid for the last 18 years) Healthcare Plan Enhanced Holiday & Pension scheme, both rise with service Training & Development plans Does More ❯

multi‐module SaaS platform that’s fast becoming the go‐to choice in its industry. Rapid-growth plans, where ideas turn into global impact. The Opportunity: As the Customer Support Manager, you'll help to transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how … on’ role! This is a fantastic opportunity to take solid foundations and further train, develop, and optimise your team. Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst … championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module). Experience within EdTech or further education (either directly or as a user base). A genuine leadership mentality: someone who can inspire from the front More ❯

multi‐module SaaS platform that’s fast becoming the go‐to choice in its industry. Rapid-growth plans, where ideas turn into global impact. The Opportunity: As the Customer Support Manager, you'll help to transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how … on’ role! This is a fantastic opportunity to take solid foundations and further train, develop, and optimise your team. Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst … championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module). Experience within EdTech or further education (either directly or as a user base). A genuine leadership mentality: someone who can inspire from the front More ❯

multi‐module SaaS platform that’s fast becoming the go‐to choice in its industry. Rapid-growth plans, where ideas turn into global impact. The Opportunity: As the Customer Support Manager, you'll help to transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how … on’ role! This is a fantastic opportunity to take solid foundations and further train, develop, and optimise your team. Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst … championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module). Experience within EdTech or further education (either directly or as a user base). A genuine leadership mentality: someone who can inspire from the front More ❯

Technical Support Manager - Construction/Consultancy Midlands region £52,000 + Car Allowance £5740 + 22% Pension + 44 Days Holiday + Hybrid Working + Career Development + £300 Wellness allowance Are you currently working in a technical construction role such as building surveying, architecture, project management, or asset management? Would you like to step away from day … development. The Role: *Act as a technical advisor and liaison between public sector clients and contractors. *Ensure awarded construction projects run smoothly and meet compliance standards. *Provide dispute resolution support to keep projects on track. *Attend 2-3 meetings per week with clients and contractors (ApCos) across the Midlands. *Conduct regular site visits and troubleshoot technical or delivery issues. … Participate in tender evaluations, framework support, and technical audits. *Represent the organisation at client meetings, industry events, and internal team days. *Attend the Uxbridge office every Wednesday for team collaboration. The Person: *Technical background in Building Surveying, Quantity Surveying, Architecture and Construction Project Management *Ideally have experience working with or for public sector bodies (housing associations, local authorities). More ❯

This growing and successful Software Consultancy are looking for a Support Manager, this role is hybrid and based in Hemel Hempstead. To be considered they are looking for the following: Knowledge and Experience Proven experience supporting ERP systems, ideally within the Intact iQ ecosystem or similar tailored platforms Deep understanding of customer needs and the ability to translate … technical solutions into business value. Strong grasp of ERP architecture, data flows, and integration points across finance, inventory, and CRM modules. Demonstrated ability to lead and inspire support teams, manage performance, and drive continuous improvement. Skilled in using support metrics and customer feedback to inform decisions and improve outcomes. Clear, confident communicator with the ability to engage technical … and non-technical stakeholders alike Preferred Qualifications and Experience Proven experience managing or leading support teams in a customer-focused environment Solid understanding of ERP systems, ideally including Intact iQ or similar platforms Strong grasp of ERP processes including finance, inventory, and CRM modules Demonstrated success in driving KPIs and process improvement initiatives Background in customer support, operations More ❯

Go back Manchester University NHS Foundation Trust Focused Support Team Manager - Learning Disability The closing date is 22 September 2025 We have a fantastic opportunity in Royal Manchester Children's Hospital (RMCH) and Managed Clinical Services (MCS) for an inspirational Team Manager. Are you an experienced learning disability nurse with a specific interest in Children and Young People … Would you like to co-lead and develop a unique team and service within the acute hospital setting? The Focused Support Team support delivery of high quality care to children and young people with learning disability, autism or both and mental health within the acute hospital setting. You will lead on providing guidance, teaching and specialist knowledge to … patients, carers and staff in conjunction with promoting the needs and rights of children and young people with mental health illness, learning disability, neurodiversity or both. As Team Manager the successful applicant has a key leadership and management role within the organisation. Alongside the Team Manager for Mental Health, you will be a specialist advisor across the hospital More ❯

Service Transition Manager Location: Leeds, Wellington Place/Edinburgh Contract: 12 months Day Rate: Max £625 per day Via Umbrella Hybrid 2 days in office per week required Are you an experienced Service Transition Manager with a passion for ensuring new services are delivered seamlessly into live environments? We are looking for someone who can bridge the gap … between technical delivery and operational support, ensuring every service is robust, scalable, and ready from day one. What you will be doing Leading the onboarding and migration of new technologies and services Driving User Acceptance Testing (UAT) and ensuring operational readiness Collaborating with engineering, support, and operations teams to embed support models Building processes that improve long More ❯

Network Support Transport Manager Northampton, Middleton & Kettering. £40-£50K Full time perm position The Transport Manager will manage the day-to-day transport operation, provide effective management of resources. Your role will involve working and aligning with a team of managers, supervisors, and drivers, and implementing strategies to enhance operational performance, fully adhere to all legal compliance … Experience: Experience of managing financial P&L's and driving financial performance and accountability through teams. Experience using a broad range of industry leading Transport Management Systems and other support systems such as Maintenance, Planning and Tachograph applications. Experience of managing multiple internal and external stakeholders. Experience of managing people effectively. National CPC holder Strong decision-making skills. Experience … based multi customer transport operation and delivering innovation within the operation for the wider benefit of the business (desirable) Experience of central transport functions and understanding the role and support given to local site teams (desirable) Experience of a culture of continuous incremental improvements. Examples of significant process and procedural improvements will be sought (desirable). Please apply now More ❯

This growing and successful Software Consultancy are looking for a Support Manager, this role is hybrid and based in Hemel Hempstead. To be considered they are looking for the following: Knowledge and Experience Proven experience supporting ERP systems, ideally within the Intact iQ ecosystem or similar tailored platforms Deep understanding of customer needs and the ability to translate More ❯

The Opportunity: Technical Support Services Manager Contract: Permanent Salary: Dependant on experience, company car and 20% bonus Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that … you will have: Comply with company SHEQ (Safety, Health, Environment and Quality) policies. Supporting SHEQ, Briggs Equipment and Briggs Group Business Units with formal technical investigation Providing an effective support function for all engineering resource with Briggs Equipment and Briggs Group Business Units Coordinating the field Technical support engineers to ensure timely resolutions of all issues, effectively utilizing … feed back to the business with the findings Through your team, ensure that all service Bulletins have been distributed to the relevant people Demonstrate effective leadership of the Technical Support Services Team. Ensuring effective communication with all team members, including, Comm Cells, one to one's and tool box talks, where training needs can be identified and performance standards More ❯

Support Team Leader/Service Manager Learning Disabilities, Mental Health and Complex Needs 11 Bed - Supported Living York,YO31 Salary: £32'000 - £34'000 S upporting 11 people in a flats model, independent supported living setting Experience in being a Leader and not just a manage- Ideally Level 4 or 5 Qualified. As the Support Team Leader …/Service Manage r, you will play a pivotal role in overseeing the service . You will lead a team of support staff, ensuring the highest standards of care and support are delivered consistently across all sites. Your responsibilities will include staff management, training, compliance, and ensuring the well-being and development of individuals with learning disabilities in … our care. Key Responsibilities: - Lead and manage a team of support staff - Provide guidance, support, and supervision to staff to ensure the delivery of high-quality care and support services. - Oversee the recruitment, training, and development of staff members, promoting a culture of continuous learning and development. - Ensure compliance with regulatory standards, policies, and procedures, and implement More ❯

About the Role We’re looking for a proactive and knowledgeable Sales Support Account Manager to join a leading B2B technology and electrical solutions provider. You will be responsible for the day-to-day management of client accounts, providing exceptional service and proactive support to maximize sales opportunities and maintain strong, long-term relationships. Key Responsibilities Serve … the ability to prospect independently. Generate and distribute B2B CRM-based reports for sales performance and pipeline tracking. What We’re Looking For Proven experience in account management, sales support, or customer service. Strong organisational and administrative skills. Excellent communication skills, both written and verbal. Competent in Microsoft Office. Ability to manage multiple priorities in a fast-paced environment. More ❯

expectations and service performance to minimize escalations. Lead customer demonstrations and extended service field trials to validate customer success factors. Deliver customer training modules covering installation, operation, and maintenance. Support technical integration and ensure alignment with customer success criteria. Manage the customer satisfaction program, gathering insights and driving service improvements. Lead continual service improvement (CSI) initiatives based on customer … lead customer facing initiatives across multiple geographies. Experience in delivery technical training and managing customer experience. Additional Notes Eligibility for UK or US security vetting Flexibility to travel and support customer requirements Stock Options Contributory Pension Scheme3% standard 25 days Annual Leave + Public Holidays Cycle-to-Work Scheme Car Scheme (Salary Sacrifice) Free On-Site Gym Employee Assistance More ❯

TransportNetworkSupportManagerNationalLogisticsBusiness Location: MidlandswithUKtravel(Midlands,NorthWest,someSoutherntravelrequired) Salary: Excellentsalary+carallowance/car+benefits Areyouanexperiencedtransportmanagementprofessionallookingforyournextchallenge? Thisisafantasticopportunitytojoinadynamic,successfullogisticsbusinessinakeycustomer-facingrole.Actingasthelinkbetweenseniorleadership,thetransportoperation,andawell-knownretailcustomer,youllplayapivotalpartinensuringsafety,serviceexcellence,costefficiency,financialperformance,andcontinuousimprovementacrossahigh-profiledistributioncontract. TheRole: Youllberesponsiblefordrivingoperationalperformanceandcompliancewhilebuildingstrongrelationshipswithbothinternalteamsandthecustomer.Thisisarolewithrealvarietyandscopecoveringsafety,costcontrolandfinancialperformance,driverengagementanddevelopment,andleadingimprovementprojects(includingsomesystem-relatedinitiatives).Acorepartofyourrolewillbegivingthecustomerconfidencethattheirtransportanddistributionoperationsareinsafehandsandworkinghardtodeliver. KeyResponsibilitiesinclude: Ensuringfulllegalandsafetycomplianceacrossthetransportoperation. Promotingacultureofsafetyandaccountabilityacrossdrivers,managers,anddepots. Leadingdriverengagement,training,anddevelopmentprogrammes. Partneringwithcustomerandinternalstakeholderstoimproveserviceandfindsolutions. More ❯

and help businesses grow better and faster, you're in the right place. Your new role We're looking for a people-first leader to manage our UK Technical Support team in Solihull. You'll run the day-to-day support operation for the region, making sure we deliver timely, high-quality responses to customers and partners.This role … about leading people and operations more than hands-on technical troubleshooting. You don't need to be an engineer, but you should understand how to run a global B2B support function, balance workloads, manage escalations, and motivate a team to deliver excellent customer experiences. This role operates on a hybrid model, with a mix of remote work and in … office collaboration at our Solihull location, specifically, working in-office 3 days per week. What you'll need to succeed 5+ years' experience leading Customer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding More ❯