51 to 75 of 209 Customer Service Jobs in Wales

Customer Success Manager Department: Commercial & Partnerships Employment Type: Full Time Location: Cardiff Description Hybrid: 2 days per week in-office In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible. We’re part of RVU. A group of online brands that include … the cutting edge of the FinTech industry, so we’re always looking for extraordinary talent. If you love what you do, get in touch today! About the role: The Customer Success Manager will play a crucial role in ensuring the successful adoption and ongoing use of Insight by Confused.com solutions by our valued clients. This position requires a blend … of technical expertise, strong communication skills, and a customer-centric approach. You will be responsible for the technical onboarding of new clients, configuring and supporting our product suite, and providing ongoing technical support. You will also collaborate with Account Managers, product, engineering and analyst teams to deliver exceptional service and drive client success. About Insight by Confused.com: Insight More ❯

Join to apply for the Customer Success Manager role at Confused.com Continue with Google Continue with Google Join to apply for the Customer Success Manager role at Confused.com Direct message the job poster from Confused.com Senior Recruitment Partner at RVU, the home of Confused.com, USwitch, TempCover and Money.co.uk Department: Commercial & Partnerships Location: Cardiff About Us In 2002, we … the cutting edge of the FinTech industry, so we’re always looking for extraordinary talent. If you love what you do, get in touch today! About The Role The Customer Success Manager will play a crucial role in ensuring the successful adoption and ongoing use of Insight by Confused.com solutions by our valued clients. This position requires a blend … of technical expertise, strong communication skills, and a customer-centric approach. You will be responsible for the technical onboarding of new clients, configuring and supporting our product suite, and providing ongoing technical support. You will also collaborate with Account Managers, product, engineering and analyst teams to deliver exceptional service and drive client success. About Insight By Confused.com Insight More ❯

the ClearCourse Group, is looking for a proactive and motivated IT Support Technician to join our growing team in Cardiff. This is your chance to work in a dynamic, customer-focused environment where every day brings something new. The role is a mixture of IT and customer support, where you will not only support a range of IT … of our in-house software systems Manage support inbox queries, filing completed tickets and ensuring prompt responses Administer Office 365 licences, user accounts, and software deployments Remotely connect to customer systems to diagnose and resolve technical problems Use Microsoft Excel for data formatting and importing into databases Handle virtual machine (VM) support, onboarding of customer environments, and pipeline … A strong interest in IT and good working knowledge of both hardware and software systems Awareness of current IT trends and a willingness to learn on the job A customer-focused mindset with excellent communication skills Ability to prioritise tasks and manage time effectively A collaborative team player who thrives in a dynamic environment IT-related qualification (preferred but More ❯

Project Engineer, Crumlin, Gwent, Competitive salary + benefits Purpose of Role Provision of day-to-day customer interface for project management, technical and project related commercial matters. Interfacing with external and internal stakeholders to ensure successful project delivery. Key Responsibilities: Industrialisation of new products. Day to day customer interface for Project Management and Technical related subjects. Manage APQP … and any customer equivalent) system and internal team for the duration of the project ensuring customer targets are met: Managing nominated APQP team for each project Managing and controlling expenditure Organising constructive & timely meetings and reviews Oversee the Design and Validation Plan for New Projects Support cost reduction programmes in line with customer expectation. Generate and deliver … preferably automotive/land vehicle). Maintain a high standard of Health and Safety based upon safe working practices and support environmental initiatives. Communicate and support the embedding of customer service imperatives across other functions of the business. Collaborate with other businesses to ensure wider revenue generation opportunities are realised. Ensure that all work activities and records comply More ❯

With regional sales and support locations across the South West and North Wales, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. We are looking for an enthusiastic Comms Projects Team Leader with a passion for customer service with previous experience of working … responsible for planning and delivering projects that have been received from the sales team. This will involve facilitating and holding initial kick off meetings with sales, engineering and the customer, on site if needed. The team will deliver projects from hosted telephony installs, broadband orders, WiFi deployments to network uogrades. All elements of the project will be coordinated by More ❯

With regional sales and support locations across the South West and North Wales, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. We are looking for an enthusiastic Comms Projects Team Leader with a passion for customer service with previous experience of working … responsible for planning and delivering projects that have been received from the sales team. This will involve facilitating and holding initial kick off meetings with sales, engineering and the customer, on site if needed. The team will deliver projects from hosted telephony installs, broadband orders, WiFi deployments to network uogrades. All elements of the project will be coordinated by More ❯

With regional sales and support locations across the South West and North Wales, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. We are looking for an enthusiastic Comms Projects Team Leader with a passion for customer service with previous experience of working … responsible for planning and delivering projects that have been received from the sales team. This will involve facilitating and holding initial kick off meetings with sales, engineering and the customer, on site if needed. The team will deliver projects from hosted telephony installs, broadband orders, WiFi deployments to network uogrades. All elements of the project will be coordinated by More ❯

media). Present, promote, and sell Dyfed Telecommunication Ltd.'s products and services, including 4G broadband, fibre internet, digital phone lines, and mobile phones, to potential customers. Provide exceptional customer service by understanding customer needs and recommending the most suitable communication products. Conduct product demonstrations and explain technical details in an easy-to-understand manner. Negotiate pricing … and terms with customers to close sales and meet sales targets. Maintain and update customer information in the CRM system. Collaborate with the marketing team to develop promotional strategies and campaigns. Follow up with customers post-sale to ensure satisfaction and identify opportunities for upselling or cross-selling. Stay up-to-date with industry trends and competitor offerings to … training and ongoing development. Opportunities for career advancement within a growing company. Friendly and supportive team environment. If you're a motivated sales professional who thrives in a dynamic, customer-focused environment, wed love to hear from you. Apply today and join us connect customers with cutting-edge communication products! How to Apply: Please submit your resume and a More ❯

ultimate escalation point for all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide … permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge More ❯

ultimate escalation point for all technical support matters. What you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution Provide … permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor, train and lead junior engineers. Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge More ❯

+ Great Benefits Hybrid Working Newport Rapidly Growing Microsoft Partner - Increased workforce by 50% last year and doubled revenue! My client is a Cloud-first Managed IT Service Provider with offices in the South West and Between Manchester and Leeds. They have grown by 75% last year and doubled their revenue year on year having assembled a strong Board … mission is to deliver technical services and solutions that enable business growth through providing innovative solutions so want likeminded individuals to join them on their journey! About You Excellent customer service is at the heart of what they do - you will need to be an enthusiastic professional with a can-do attitude capable of delivering a service … and your team members. Duties + Responsibilities Implement Modern Cloud IT Solutions Escalation Technical Resource for Support Engineers Work as part of our dedicated Projects Team away from the Service Desk Support and guide customers on their technical journey Work with the Projects Administrator to ensure projects are a success. Skills + Experience Network switching and routing infrastructure (particularly More ❯

via our bespoke reporting tool. You will liaise with store managers to ensure all required work is completed and escalated when necessary to the Account Delivery Team. Delivering exceptional customer service and supporting the Account Delivery Team will be key to your success in this role. Are you the right person for the job? City & Guilds Electrical Installations More ❯

via our bespoke reporting tool. You will liaise with store managers to ensure all required work is completed and escalated when necessary to the Account Delivery Team. Delivering exceptional customer service and supporting the Account Delivery Team will be key to your success in this role. Are you the right person for the job? City & Guilds Electrical Installations More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … s Business Bank. You'll be the FinCrime lead in a cross-functional team that builds and iterates controls to maximise financial crime prevention while delivering best in class customer experience. This is an Individual Contributor (IC) role, meaning you won't have any people management responsibilities (at least for now), instead you'll be leading through your expertise More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through … s Business Bank. You’ll be the FinCrime lead in a cross-functional team that builds and iterates controls to maximise financial crime prevention while delivering best in class customer experience. This is an Individual Contributor (IC) role, meaning you won't have any people management responsibilities (at least for now), instead you'll be leading through your expertise More ❯

Merthyr Tydfil, CF48 1DH Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE. Why not use your s... More ❯

Service Desk Technical Analyst Position Description Are you ready to take ownership of your career, solve real-world challenges and be part of a supportive, innovative team? At CGI, we empower you to grow, think creatively and make a difference. We're recruiting for Technical Analysts to join our team and play a vital role in delivering exceptional IT … support to our valued clients over the phone, as part of our 5* Service Desk. Our clients include Council Workers supporting major cities, Government agencies and large UK commercial businesses. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer … to undergo National Security Vetting (NSV) Security Check (SC) level. Starting Salary is £24,700 with twice-yearly increments subject to performance. Your future duties and responsibilities Join our Service Desk team and play a vital role in delivering exceptional IT support our valued clients over the phone. Key Tasks: • Provide over the phone technical support for incoming queries More ❯

save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … Monzo Hear from our UK team about what it's like working at Monzo • London/UK Remote | £140,000 - £175,000 + Share Options | Benefits | Technology About Customer Operations at Monzo: The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we … aim to improve customer satisfaction and product engagement by providing effortless, fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems . As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of More ❯

Customer Success Manager Could this be you? Are you driven by a passion for empowering learning and fostering growth? Do you excel at building lasting relationships and driving success for both individuals and organisations? If so, you might just be the perfect fit for our team. About Us: At Thinqi, we're on a mission to revolutionise learning experiences … cultivate knowledge, enhance skills, and achieve strategic objectives. Who We're Looking For: We're seeking a dynamic individual to join us on our journey of transformation. As a Customer Success Manager, you'll play a pivotal role in driving success for our clients while embodying our company's core values. Your Mission: As a Guardian of Success, you … ll serve as a trusted partner to our clients, guiding them towards achieving their learning and growth objectives. Your primary focus will be on driving customer success, not just customer service. Is This Job for You? If you're naturally curious, customer-focused, and empathetic, this role is tailor-made for you. Your strategic thinking, decision-making More ❯

cultivate knowledge, enhance skills, and achieve strategic objectives. Who We're Looking For: We're seeking a dynamic individual to join us on our journey of transformation. As a Customer Success Manager, you'll play a pivotal role in driving success for our clients while embodying our company's core values. Your Mission: As a Guardian of Success, you … ll serve as a trusted partner to our clients, guiding them towards achieving their learning and growth objectives. Your primary focus will be on driving customer success, not just customer service. Is This Job for You? If you're naturally curious, customer-focused, and empathetic, this role is tailor-made for you. Your strategic thinking, decision-making … abilities, and knack for relationship building will be crucial in driving success for our clients. Your Responsibilities: As a Customer Success Manager, you'll: Provide an exceptional onboarding experience for new clients, leveraging your strategic thinking to understand their unique needs and objectives. Drive retention and maximise customer lifetime value by focusing on the success of each client More ❯

small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As a Helpdesk Manager, your role goes beyond technical troubleshooting-you are the driving force behind a customer-centric … high-performance support team, balancing both on-site and remote staff. Your leadership ensures seamless communication, exceptional service delivery, and continuous growth within the team of Advisors, Technicians and Team Leaders. Key Responsibilities: Deliver Exceptional Customer Support: Set high service standards and ensure every interaction reflects professionalism, efficiency, and world-class service. Manage & Support Remote Team Members … in goals and support quality. Lead with Empathy & Excellence: Promote a culture of accountability, innovation, and personal growth across all support roles including Advisors, Technicians and Team Leaders. Enhance Customer Experience: Continuously refine support strategies to maintain fast resolutions and outstanding user satisfaction. Implement Best Practices & Technology: Leverage collaboration tools to streamline workflows, improve remote troubleshooting, and maintain efficiency More ❯

small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As a Helpdesk Manager, your role goes beyond technical troubleshooting-you are the driving force behind a customer-centric … high-performance support team, balancing both on-site and remote staff. Your leadership ensures seamless communication, exceptional service delivery, and continuous growth within the team of Advisors, Technicians and Team Leaders. Key Responsibilities: Deliver Exceptional Customer Support : Set high service standards and ensure every interaction reflects professionalism, efficiency, and world-class service. Manage & Support Remote Team Members … in goals and support quality. Lead with Empathy & Excellence: Promote a culture of accountability, innovation, and personal growth across all support roles including Advisors, Technicians and Team Leaders. Enhance Customer Experience: Continuously refine support strategies to maintain fast resolutions and outstanding user satisfaction. Implement Best Practices & Technology: Leverage collaboration tools to streamline workflows, improve remote troubleshooting, and maintain efficiency More ❯

small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As a Helpdesk Manager, your role goes beyond technical troubleshooting-you are the driving force behind a customer-centric … high-performance support team, balancing both on-site and remote staff. Your leadership ensures seamless communication, exceptional service delivery, and continuous growth within the team of Advisors, Technicians and Team Leaders. Key Responsibilities: Deliver Exceptional Customer Support: Set high service standards and ensure every interaction reflects professionalism, efficiency, and world-class service. Manage & Support Remote Team Members … in goals and support quality. Lead with Empathy & Excellence: Promote a culture of accountability, innovation, and personal growth across all support roles including Advisors, Technicians and Team Leaders. Enhance Customer Experience: Continuously refine support strategies to maintain fast resolutions and outstanding user satisfaction. Implement Best Practices & Technology: Leverage collaboration tools to streamline workflows, improve remote troubleshooting, and maintain efficiency More ❯

Social network you want to login/join with: Position: Transport/Export Administrator Competitive Salary Plus bonus Are you a proactive and customer-focused individual with a passion for delivering exceptional service? We have an exciting opportunity to join a leading manufacturing firm in Maesteg, where you will play a vital role in coordinating the export process … to join the commercial team. If you're organized, detail-oriented, and thrive in a fast-paced environment, we want to hear from you! Key Duties: Prepare and process customer orders accurately and efficiently. Complete necessary paperwork for shipping international orders, ensuring compliance with regulations. Route shipments and monitor their progress throughout the journey. Collaborate with hauliers to coordinate … Serve as the internal advocate for customers, ensuring their needs are met and issues are resolved promptly. Liaise with relevant departments internally to facilitate smooth operations. Take ownership of customer queries from initial contact to resolution. Contribute ideas for continuous business improvement and optimization. The Ideal Candidate: Previous experience in administration or customer service roles. Strong attention More ❯

opportunity has become available for a full-time Administrator/Receptionist in the Endoscopy Unit at Singleton Hospital. The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times, prioritising their time, and demonstrating a high degree of flexibility. Responsibilities include maintaining records both manually and on computerised … systems, handling sensitive and confidential information such as patient/staffing data, delivering a client-focused service promoting good customer service and effective working relationships, providing clerical and word processing support for correspondence, reports, and documentation as directed by the Manager, and supporting colleagues during absences due to leave or sickness. Main duties of the job Ensure … Communicate effectively with external organisations such as Health Boards, Local Authorities, educational providers, Welsh Government, staff, and patients to obtain or process information and develop working relationships. Provide excellent customer service by handling queries from service users and staff via telephone, taking accurate messages, and passing them to the appropriate person. Exercise tact, diplomacy, and discretion when More ❯