101 to 125 of 142 Customer Experience Jobs in West London

and evolve our product management function. This role will be important in helping to shape our product vision, managing development processes, and ensuring seamless customer experiences. what you will be responsible for: Act as the product owner for fan3’s full suite of products, currently overseen by the CTO. … deliverables. Help the CEO and CTO to define, refine, and evolve the product strategy and roadmap. Collaborate cross-functionally with engineering, design, marketing, and customer success teams to ensure alignment and execution. Gather and analyze user feedback and market trends to enhance product offerings. Support customer acquisition efforts … by helping onboard new artists and improving their experience with our platform. Act as a bridge between artists, fans, and technology, ensuring the product meets industry and user needs. Conduct hands-on QA testing to uphold product quality and reliability. what you will have done before: Proven experience More ❯

and evolve our product management function. This role will be important in helping to shape our product vision, managing development processes, and ensuring seamless customer experiences. what you will be responsible for: Act as the product owner for fan3’s full suite of products, currently overseen by the CTO. … deliverables. Help the CEO and CTO to define, refine, and evolve the product strategy and roadmap. Collaborate cross-functionally with engineering, design, marketing, and customer success teams to ensure alignment and execution. Gather and analyze user feedback and market trends to enhance product offerings. Support customer acquisition efforts … by helping onboard new artists and improving their experience with our platform. Act as a bridge between artists, fans, and technology, ensuring the product meets industry and user needs. Conduct hands-on QA testing to uphold product quality and reliability. what you will have done before: Proven experience More ❯

a key client's Marketing Analytics function. This team excels at integrating data across digital channels for a vast European market, delivering a seamless customer experience. This role is the first in a series of cruical roles growing the fucntion as they take on more and more capacity from … cloud engineering standards and documentation. • Provide expert guidance on GCP best practices (security, reliability, cost). • Troubleshoot complex infrastructure and security issues. Qualifications and Experience: • Extensive experience as a Cloud Engineer, specialising in GCP. • Proven background in marketing data environments, understanding infrastructure needs for marketing analytics and CDPs. … Demonstrable experience leading/contributing to security audits, vulnerability assessments, and compliance initiatives (GDPR, ISO 27001) within GCP. • Expertise in IaC with a strong preference for Terraform. • Profound understanding of GCP networking, security services, and IAM. • Proficiency in scripting (Python, Bash, Go). • Experience with containerisation (Docker) and More ❯

a key client's Marketing Analytics function. This team excels at integrating data across digital channels for a vast European market, delivering a seamless customer experience. This role is the first in a series of cruical roles growing the fucntion as they take on more and more capacity from … cloud engineering standards and documentation. • Provide expert guidance on GCP best practices (security, reliability, cost). • Troubleshoot complex infrastructure and security issues. Qualifications and Experience: • Extensive experience as a Cloud Engineer, specialising in GCP. • Proven background in marketing data environments, understanding infrastructure needs for marketing analytics and CDPs. … Demonstrable experience leading/contributing to security audits, vulnerability assessments, and compliance initiatives (GDPR, ISO 27001) within GCP. • Expertise in IaC with a strong preference for Terraform. • Profound understanding of GCP networking, security services, and IAM. • Proficiency in scripting (Python, Bash, Go). • Experience with containerisation (Docker) and More ❯

Experimentation & Personalisation Specialist Join our innovative Commercial team at British Airways as a Digital Experimentation & Personalisation Specialist and help shape the future of personalised customer experiences across our digital channels. You'll play a key role in building a culture of experimentation, using data and insight to drive better … customers and our business. What You'll Do: Partner with Product Owners and Tribes to identify opportunities for experimentation and personalisation that will enhance customer journeys and commercial results. Design, execute and analyse A/B and multivariate tests, ensuring hypotheses are clear, metrics are robust, and insights are … actionable. Collaborate across Digital, Data Science, and Analytics teams to build and deploy targeted personalisation strategies using Adobe Experience Platform and Adobe Target. Ensure experiments are operationally sound, statistically rigorous, and aligned with business objectives. Develop audience strategies using both rule-based segmentation and machine learning models to identify More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … development of complex software solutions Partnering effectively with client project teams Provide Guidance junior developers. You'll have: 3+ years of commercial software development experience in mobile development with React Native Working knowledge of Azure DevOps Repos and Pipelines and/or Jenkins Good understanding of SSO/OAuth … Experience with mobile testing tools such as Appium or Browser Stack A natural ability to mentor junior developers React Native, SVN/Git, Agile methodologies Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self-motivation with a passion for delivering excellence Great More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … development of complex software solutions Partnering effectively with client project teams Provide Guidance junior developers. You'll have: 3+ years of commercial software development experience in mobile development with React Native Working knowledge of Azure DevOps Repos and Pipelines and/or Jenkins Good understanding of SSO/OAuth … Experience with mobile testing tools such as Appium or Browser Stack A natural ability to mentor junior developers React Native, SVN/Git, Agile methodologies Service oriented architecture development TDD/BDD Experience working in an Agile environment Natural self-motivation with a passion for delivering excellence Great More ❯

helping them outperform their competition through speed and innovation. About Apexon: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … and performance. Continuously evaluate and adopt emerging technologies to improve team velocity and product impact. Basic Qualifications 7+ years of hands-on software development experience in Java (11–21) or Python . Deep expertise in backend technologies: SQL/NoSQL databases , Elasticsearch , MongoDB , Spring Boot , REST/GraphQL APIs … and ORM frameworks like Hibernate. Strong proficiency in modern frontend technologies such as React , Redux , Vue , and TypeScript . Solid experience working in Agile/Scrum environments, ideally with globally distributed teams . Hands-on experience deploying applications on AWS, GCP, Azure , or Kubernetes (K8s) . Familiarity with More ❯

helping them outperform their competition through speed and innovation. About Apexon: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … and performance. Continuously evaluate and adopt emerging technologies to improve team velocity and product impact. Basic Qualifications 7+ years of hands-on software development experience in Java (11–21) or Python . Deep expertise in backend technologies: SQL/NoSQL databases , Elasticsearch , MongoDB , Spring Boot , REST/GraphQL APIs … and ORM frameworks like Hibernate. Strong proficiency in modern frontend technologies such as React , Redux , Vue , and TypeScript . Solid experience working in Agile/Scrum environments, ideally with globally distributed teams . Hands-on experience deploying applications on AWS, GCP, Azure , or Kubernetes (K8s) . Familiarity with More ❯

the Transformation team, who manage all corporate projects. The role will be responsible for driving product vision and lifecycle management for TalkTalk Business, ensuring customer value and business success. Collaborating with cross-functional teams to develop and champion product roadmaps aligned with strategic objectives. Responsibilities Lead the execution of … the portfolio. Assess continuous improvement activities for the portfolio. Understand our customers and their needs from first contact through to in-life. Skills and experience we are looking for Proven experience in Product Management. Capacity to engage and drive virtual cross-functional teams collaboratively. Awareness of emerging trends … customer needs, and drivers of customer experience. Resilience and a proactive, solutions-oriented mindset. Ability to drive innovation to ensure TalkTalk Business is differentiated in the market. Essential telecommunication experience with a strong commercial business understanding. Ability to support others by sharing technical knowledge and providing advice. More ❯

the Transformation team, who manage all corporate projects. The role will be responsible for driving product vision and lifecycle management for TalkTalk Business, ensuring customer value and business success. Collaborating with cross-functional teams to develop and champion product roadmaps aligned with strategic objectives. Responsibilities Lead the execution of … the portfolio. Assess continuous improvement activities for the portfolio. Understand our customers and their needs from first contact through to in-life. Skills and experience we are looking for Proven experience in Product Management. Capacity to engage and drive virtual cross-functional teams collaboratively. Awareness of emerging trends … customer needs, and drivers of customer experience. Resilience and a proactive, solutions-oriented mindset. Ability to drive innovation to ensure TalkTalk Business is differentiated in the market. Essential telecommunication experience with a strong commercial business understanding. Ability to support others by sharing technical knowledge and providing advice. More ❯

Senior Backend Engineer (Platform Experience & Data Warehousing teams) 👩🏽‍💻 Location: UK, Ireland, Poland, Lithuania, Spain, Portugal, Finland 🌍 numi are proud to have partnered with a front runner in data integration technology providing fantastic experience for their clients (who are some of the biggest names in the space)! We are … looking for experienced Senior Backend Engineers (PHP) to join either our Platform Experience or Data Warehousing teams. The Platform Experience team focuses on optimizing end-to-end platform journeys and building impactful customer experiences. They are currently developing a data visualization tool (dashboards) and build features primarily … AI integrations for data analytics. You're the Senior Engineer we're looking for if you've got: 5+ years of solid backend development experience, with PHP as a strong skill. A good understanding of application architecture and software design principles. A strong grasp of core PHP fundamentals, OOP More ❯

Senior Backend Engineer (Platform Experience & Data Warehousing teams) 👩🏽‍💻 Location: UK, Ireland, Poland, Lithuania, Spain, Portugal, Finland 🌍 numi are proud to have partnered with a front runner in data integration technology providing fantastic experience for their clients (who are some of the biggest names in the space)! We are … looking for experienced Senior Backend Engineers (PHP) to join either our Platform Experience or Data Warehousing teams. The Platform Experience team focuses on optimizing end-to-end platform journeys and building impactful customer experiences. They are currently developing a data visualization tool (dashboards) and build features primarily … AI integrations for data analytics. You're the Senior Engineer we're looking for if you've got: 5+ years of solid backend development experience, with PHP as a strong skill. A good understanding of application architecture and software design principles. A strong grasp of core PHP fundamentals, OOP More ❯

Amy @ Duval is recruiting! The role: Take ownership of the roadmap for an innovative WiFi/marketing product. You will work collaboratively to research customer needs, surfacing opportunities for new … developments as well as improvements to our existing features. You will take hold of our custom and analytics development backlogs, working closely with our CX and Sales teams to improve ROI. Drive the product roadmap, ensuring engineering teams focus on the highest value work. Conduct continuous discovery through customer … expected value is achieved. Communicate the product vision and roadmap across the business. Who you need to be: You will already have gained strong experience in previous product roles working with UX and agile teams in a commercial environment. You build positive relationships with your stakeholders, displaying high empathy More ❯

Amy @ Duval is recruiting! The role: Take ownership of the roadmap for an innovative WiFi/marketing product. You will work collaboratively to research customer needs, surfacing opportunities for new … developments as well as improvements to our existing features. You will take hold of our custom and analytics development backlogs, working closely with our CX and Sales teams to improve ROI. Drive the product roadmap, ensuring engineering teams focus on the highest value work. Conduct continuous discovery through customer … expected value is achieved. Communicate the product vision and roadmap across the business. Who you need to be: You will already have gained strong experience in previous product roles working with UX and agile teams in a commercial environment. You build positive relationships with your stakeholders, displaying high empathy More ❯

a healthcare technology company that puts patients and clinical safety first. The clinical team consists of senior doctors, nurses and advanced physiotherapists who have experience across the NHS and private healthcare in the UK and further afield. We are a supportive team and will help you develop your skills … and experience in the fast-paced world of health technology. With our guidance, you’ll be a key part of the team that ensures patient safety is prioritised across the business. As Head of Clinical Governance you will be placed at the centre of the organisation's strategic agenda … will understand how you produce and develop and use clinical information to ensure that a service is and can demonstrate that it is safe. Experience in all aspects of clinical governance is essential. Understanding of technology risk is preferred. You will provide support to the medical team so that More ❯

a healthcare technology company that puts patients and clinical safety first. The clinical team consists of senior doctors, nurses and advanced physiotherapists who have experience across the NHS and private healthcare in the UK and further afield. We are a supportive team and will help you develop your skills … and experience in the fast-paced world of health technology. With our guidance, you’ll be a key part of the team that ensures patient safety is prioritised across the business. As Head of Clinical Governance you will be placed at the centre of the organisation's strategic agenda … will understand how you produce and develop and use clinical information to ensure that a service is and can demonstrate that it is safe. Experience in all aspects of clinical governance is essential. Understanding of technology risk is preferred. You will provide support to the medical team so that More ❯

aim is to take the service we offer to the next level, to push the boundaries of what’s available, and to create great customer experiences consistent with our values. Does that sound like something you’d like to be part of? As a key member of our team … Data Governance: Ensure data is consistent, reliable, and stored securely Continuous Improvement : Drive process improvements in analytics, reporting, and stakeholder communication. Key skills required; Experience working in a similar role, preferably in Financial Services sector Excellent SQL skills including writing complex queries, optimising performance and managing large datasets Strong … experience in data visualisation with Tableau or PowerBi and ability to build interactive dashboards So, why would you want to work here? We have a great working environment and we’re an ambitious business. We achieve so much because of our people. Everyone in the business, no matter their More ❯

aim is to take the service we offer to the next level, to push the boundaries of what’s available, and to create great customer experiences consistent with our values. Does that sound like something you’d like to be part of? As a key member of our team … Data Governance: Ensure data is consistent, reliable, and stored securely Continuous Improvement : Drive process improvements in analytics, reporting, and stakeholder communication. Key skills required; Experience working in a similar role, preferably in Financial Services sector Excellent SQL skills including writing complex queries, optimising performance and managing large datasets Strong … experience in data visualisation with Tableau or PowerBi and ability to build interactive dashboards So, why would you want to work here? We have a great working environment and we’re an ambitious business. We achieve so much because of our people. Everyone in the business, no matter their More ❯

product owners, and stakeholders to shape and deliver user-centred outcomes. This role goes beyond process analysis – it’s about driving business value, improving customer experiences, and helping shape the future of digital banking. Key Responsibilities: Analyse and define requirements to deliver clear business outcomes Create user stories, acceptance … workshops, planning sessions and facilitate cross-functional collaboration Maintain momentum through Agile delivery and evolve processes where needed What We’re Looking For: Proven experience as a Business Analyst in fast-paced environments Strong Agile delivery knowledge and hands-on experience with tools like JIRA Excellent communication, facilitation … and stakeholder engagement skills Ability to think critically, solve complex problems, and challenge constructively Experience working on digital products or within financial services is highly desirable What You’ll Get: Hybrid working model Employee benefits scheme and wellness initiatives Continuous learning and development support Enhanced maternity/paternity pay More ❯

product owners, and stakeholders to shape and deliver user-centred outcomes. This role goes beyond process analysis – it’s about driving business value, improving customer experiences, and helping shape the future of digital banking. Key Responsibilities: Analyse and define requirements to deliver clear business outcomes Create user stories, acceptance … workshops, planning sessions and facilitate cross-functional collaboration Maintain momentum through Agile delivery and evolve processes where needed What We’re Looking For: Proven experience as a Business Analyst in fast-paced environments Strong Agile delivery knowledge and hands-on experience with tools like JIRA Excellent communication, facilitation … and stakeholder engagement skills Ability to think critically, solve complex problems, and challenge constructively Experience working on digital products or within financial services is highly desirable What You’ll Get: Hybrid working model Employee benefits scheme and wellness initiatives Continuous learning and development support Enhanced maternity/paternity pay More ❯

Lead Backend Engineers (Platform Experience & Data Warehousing teams) 👩🏽‍💻 Location: UK, Ireland, Poland, Lithuania, Spain, Portugal, Finland 🌍 numi are proud to have partnered with a front runner in data integration technology providing fantastic experience for their clients (who are some of the biggest names in the space)! We are … looking for experienced Lead Backend Engineers (PHP) to join either Platform Experience or Data Warehousing teams. The Platform Experience team focuses on optimising end-to-end platform journeys and building impactful customer experiences. They are currently developing a data visualisation tool (dashboards) and build features primarily from … PHP's core and best practices. Expertise in connecting systems via APIs and optimizing databases (including data warehousing/lakes). (For Data Warehousing) Experience building robust data pipelines and handling serious data scale. An unwavering commitment to code excellence and thorough testing. A knack for securing systems and More ❯

Lead Backend Engineers (Platform Experience & Data Warehousing teams) 👩🏽‍💻 Location: UK, Ireland, Poland, Lithuania, Spain, Portugal, Finland 🌍 numi are proud to have partnered with a front runner in data integration technology providing fantastic experience for their clients (who are some of the biggest names in the space)! We are … looking for experienced Lead Backend Engineers (PHP) to join either Platform Experience or Data Warehousing teams. The Platform Experience team focuses on optimising end-to-end platform journeys and building impactful customer experiences. They are currently developing a data visualisation tool (dashboards) and build features primarily from … PHP's core and best practices. Expertise in connecting systems via APIs and optimizing databases (including data warehousing/lakes). (For Data Warehousing) Experience building robust data pipelines and handling serious data scale. An unwavering commitment to code excellence and thorough testing. A knack for securing systems and More ❯

aim is to take the service we offer to the next level, to push the boundaries of what’s available, and to create great customer experiences consistent with our values. Does that sound like something you’d like to be part of? We are looking for a proactive and … timelines. Own and manage the end-to-end lifecycle of data products — from scoping and build to delivery and iteration. Key skills required; Solid experience in data analytics, with experience in team leadership, within financial services or a finance function Strong proficiency in SQL and Tableau, with the … ability to build efficient and insightful dashboards. Proven experience in dimensional data modelling and working with structured data environments. Strong interpersonal and communication skills, with experience engaging and influencing senior stakeholders So, why would you want to work here? We have a great working environment and we’re More ❯

aim is to take the service we offer to the next level, to push the boundaries of what’s available, and to create great customer experiences consistent with our values. Does that sound like something you’d like to be part of? We are looking for a proactive and … timelines. Own and manage the end-to-end lifecycle of data products — from scoping and build to delivery and iteration. Key skills required; Solid experience in data analytics, with experience in team leadership, within financial services or a finance function Strong proficiency in SQL and Tableau, with the … ability to build efficient and insightful dashboards. Proven experience in dimensional data modelling and working with structured data environments. Strong interpersonal and communication skills, with experience engaging and influencing senior stakeholders So, why would you want to work here? We have a great working environment and we’re More ❯