21 of 21 Incident Management Jobs in the West Midlands

Cisco 9500, Cisco 3850, Network Operations Centre (NOC), TAC, NMC, Layer 2, Layer 3, OSPF, BGP, VLAN, STP, QoS, CCNA, CCNP, Network Monitoring, Incident Management, Shift Operations, 24x7 Support Location: Small Heath, Birmingham, West Midlands, B10 0HQ Type: Temporary Contract Hours: 8-Hour Shifts … deep technical expertise across Cisco Catalyst switching technologies including Catalyst 3850, Catalyst 9300 and Catalyst 9500 platforms. Purpose: To provide 24x7 operational support, monitoring, incident management and technical troubleshooting across critical Cisco network infrastructure, ensuring maximum network availability, performance and service reliability. Technology Stack: * Cisco Catalyst 3850/ ...

functional requirements (NFRs), service maturity expectations, and operational standards prior to go-live Designing and assuring sustainable BAU support models (including RACI, escalation paths, incident/problem/change processes, monitoring, MI, and reporting) Coordinating change management, release planning, and stakeholder communications, including CAB engagement and governance processes … Managing risks, issues, dependencies, and contingency plans, with a proactive focus on mitigating operational risk during transition and release phases Leading or supporting incident and major incident management during key releases and early life support (hypercare) Producing and presenting reporting and dashboards on transition readiness, live service ...

investing in the personal and professional development of its employees. Role Overview The Service Operations Engineer is responsible for providing technical support, troubleshooting, and incident resolution across hardware, software, networking, and cloud environments. The role serves as an escalation point for complex technical issues, supports service delivery activities … timely customer updates in accordance with Service Level Agreements (SLAs). Build and maintain strong customer relationships to ensure high levels of customer satisfaction. Incident Management Act as a technical escalation point for complex incidents. Support and mentor First Line Support Engineers in resolving technical issues. Escalate unresolved ...

Systems Support Advisor, you will play a pivotal role in delivering high quality support across a range of critical systems, including Warehouse Management, Transport Management, and Automation Management platforms, all hosted within an AWS environment. You will join a highperforming, collaborative team where your contributions directly enhance … ensure continuity of service and support when needed. How you create impact Trouble shooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc) Raising/ ...

function, providing guidance to junior team members Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment Manage Change and Incident Management processes to minimise disruption Own the patching process across servers, endpoints, cloud, and network environments Oversee Service Desk operations and ensure strong … Microsoft Entra ID (Azure AD) Hyper-V Microsoft Purview Intune Azure Networking Experience supporting Service Desk/IT support functions Knowledge of Change and Incident Management processes Strong communication skills and ability to work across technical and non-technical teams Ability to take ownership and work independently Eligibility ...

mentor for Tier 1 analysts. Perform threat analysis and share intelligence across teams. Tune and improve SIEM rules and detection capabilities. Support vulnerability management and remediation activities. Produce incident reports, metrics, and post-incident reviews. Collaborate with Infrastructure, Network, and Development teams to improve security posture. Skills … Experience 1-5 years' experience within a SOC or similar security operations environment. Hands-on experience with incident response, security monitoring, and threat analysis. Experience using SIEM, EDR, and vulnerability management tools. Good understanding of security operations processes, attack techniques, and incident management methodologies. Strong analytical ...

services such as Active Directory, DNS, and DHCP. Experience with virtualisation technologies such as VMware vSphere/ESXi or Microsoft Hyper-V. Operational Support & Incident Management Governance & Cost Management - Azure Understanding of governance frameworks, cost optimisation strategies, and usage monitoring across cloud and hybrid platforms. Experience with ...

play a critical role in strengthening and maturing Reapit’s cloud security posture. Your work will span hands on security engineering, deep incident response, proactive threat detection, and collaboration with global teams. Design, implement, and enhance secure Cloud infrastructure, services, and applications in collaboration with DevOps teams. Conduct ongoing … detail and high quality documentation. Work in a self managing, proactive manner — anticipating security needs, identifying gaps, and driving improvements without close supervision. Incident Response & Threat Detection Respond to SOC alerts. Working with our outsourced SOC, Lead and participate in global incident response activities, including investigation, containment, eradication ...

Business Systems support across Group venues, providing confident day‐to‐day system assistance, administration, and data handling. Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy. Key Responsibilities Support & Incident Management Serve … quick guides. Systems Administration Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs. Produce regular management information to aid and improve operational activity. Data Protection & Governance Handle sensitive personal data in secure environments in accordance with company policies and procedures. ...

experience supporting and operating enterprise production platforms across Microsoft Azure and some On-premise infrastructure environments. Strong understanding of hybrid cloud operations and infrastructure management Managing Azure subscriptions, accounts, networking, identity, security controls and platform services Hands-on experience with Infrastructure as Code (IaC) and automation tooling, particularly Terraform … Experience working within operational support and change management environments Experience migrating workloads and services from on-premise infrastructure to public cloud platforms. Experience with Landing zones, DevOps tooling’s would be beneficial Key Responsibilities of the Cloud Engineer: Act as the technical lead for platform change initiatives, owning technical ...

responsible for the design, configuration, implementation, and support of the Omada Identity Governance & Administration (IGA) platform, ensuring secure and compliant identity life cycle management across enterprise and Critical National Infrastructure (CNI) systems. The role enables access governance, provisioning, recertification, and audit compliance, aligned to regulatory standards … Ensure platform configuration supports least privilege and governance controls Maintain Omada as a governed system itself using built-in governance features 2. Integration & Data Management Integrate Omada with: Authoritative sources (eg, HR systems like SAP SuccessFactors, ServiceNow) Target systems (eg, Active Directory, SCADA, enterprise apps) Manage identity and access ...

Required 2+ years experience within an Oracle support environment Strong HCM & Payroll experience Experience supporting quarterly Oracle release cycles Background in customer support and incident management Strong communication and stakeholder engagement skills Ability to work collaboratively across business and IT teams Why Apply? Opportunity to work within ...

within an Oracle support environment Strong Oracle Fusion HCM & Payroll functional support experience Experience supporting quarterly Oracle release cycles Background in customer support and incident management Strong communication and stakeholder engagement skills Ability to work collaboratively across business and IT teams Desirable Experience Agile or Waterfall project methodology ...

Role: We're partnering with a growing SaaS business to hire a senior Platform Architect to own the design, security, reliability, and operational management of their AWS platform and internal IT function. This is a hands-on leadership role in a lean organisation where you'll shape cloud architecture … monolith to microservices on EKS. Define standards for containers, runtime environments, observability, tenancy, security, and infrastructure automation. Lead SRE practices including SLI/SLOs, incident management, DR/BCP planning, post-mortems, and operational resilience. Own platform security, secure SDLC, CI/CD pipelines, IaC, and software supply ...

Role: We're partnering with a growing SaaS business to hire a Principal Platform Architect to own the design, security, reliability, and operational management of their AWS platform. This is a hands-on leadership role in a lean organisation where you'll shape cloud architecture, modernise a legacy platform … monolith to microservices on EKS. Define standards for containers, runtime environments, observability, tenancy, security, and infrastructure automation. Lead SRE practices including SLI/SLOs, incident management, DR/BCP planning, post-mortems, and operational resilience. Own platform security, secure SDLC, CI/CD pipelines, IaC, and software supply ...

love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of reliability engineering including capacity and performance management through monitoring, logging, and alerting. Demonstrable experience of supporting a Live Service, including live operations, incident management, and continuous improvement. Demonstrable experience of developing ...

problems to correct resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Prepare activity reports Inform management of recurring problems Stay current with system information, changes and update Provide onsite support and be able to communicate verbally with customers Training Digital … that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more. Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management ...

that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more. Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management ...

from the ground up. About the role: We are looking for a motivated and enthusiastic ICT Level 3 Apprentice to join our First Line Incident Management Team. This is an excellent opportunity for someone starting their career in IT and telecommunications, gaining hands on experience while working towards ...

basis. In this role, you will act as a trusted advisor across the organisation, ensuring compliance with data protection legislation while supporting the effective management and security of information assets.Working closely with the Head of Information Governance, you will play a key role in managing data subject rights, overseeing … Information Governance frameworks, alongside proven experience managing Subject Access Requests (SARs) and other information rights requests. You will bring expertise in information security incident management, risk assessment, and compliance monitoring, combined with excellent analytical skills and a high level of attention to detail. As a confident communicator ...

clearly demonstrate experience with: Leading medium-to-large delivery teams Managing interdependencies across teams or suppliers Budget ownership and financial accountability Major incident management and service recovery Delivery recovery/success planning Strong people leadership and mentoring Agile delivery within complex environments This is not a coordination role ...