9 of 9 Incident Management Jobs in the West Midlands

interested. Main duties of the job Assist in the support of corporate computer systems covering routine housekeeping/maintenance tasks, configuration management, incident management, change management and problem management. Enrol users on corporate systems, as directed, fully testing functionality prior to release. Assist in problem determination … kept informed and any outstanding service requests are escalated to the relevant line manager. Ensure the accuracy and integrity of the IT Service Management (ITSM) system is maintained at all times by making sure any new registrations or amendments to existing user details are updated accurately ...

solutions for proactive issue detection. * Ensure data quality, consistency, and availability through ongoing validation and health checks. * Apply best practices for production support, including incident management, change management, and problem management. * Work closely with business users, data analysts, and other stakeholders to resolve data-related queries. * Document … failures, perform root cause analysis, and implement permanent fixes. * Hands-on experience with monitoring, alerting, and logging tools. * Familiarity with incidents, problem, and change management processes in ITIL-based environments. * Strong SQL programming and debugging skills with relational and cloud databases. * Experience with traditional and non-traditional forms ...

Driving spoilage prevention, mould and pathogen reduction through data-led improvement plans Supporting root cause analysis of quality incidents and contributing to crisis and incident management Driving continuous improvement in laboratory quality systems, equipment capability and horizon scanning for new technologies Partnering cross-functionally with Operations, Engineering, Group … Food Safety Level 4 desirable but not essential A structured, analytical approach with the confidence to challenge the status quo Excellent stakeholder management and communication skills What you'll receive: In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment ...

role within our Data & Analytics function, reporting to the Director of Data & Analytics. This is a hands-on yet strategic role, responsible for the management, stability and evolution of our enterprise data platforms spanning data integration, data warehousing, analytics and insight delivery. Our platforms operate across cloud technologies including … Responsibilities Platform Stability & Reliability Own the day-to-day operation of enterprise data platforms, ensuring high availability and performance Implement proactive monitoring and incident management to minimise disruption Define and manage SLAs for uptime, performance and data availability Strategic Oversight & Continuous Improvement Define and deliver the data platform ...

legacy services that currently lack monitoring Deliver fit-for-purpose alert thresholds and notifications aligned to operational needs Improve visibility, observability and proactive incident management Experience & Skills Essential Active SC Clearance Experience supporting live production environments Exposure to data platforms such as Denodo, Talend, PDI, MySQL or Redshift ...

similar APM tools) to monitor performance, investigate alerts, and support root cause analysis. Monitoring Cloud based solutions and FinTech experience would be ideal. Incident Management & Troubleshooting Ability - Strong problem-solving skills with experience managing production incidents, triaging issues, and driving resolutions in a live environment. Customer-Focused Communication ...

Leading on signal sequencing, message sign rules and business rules, you will ensure robust, future-ready standards and architectures that support traffic officer deployment, incident management and the day-to-day coordination of critical operational information. Working closely with senior stakeholders, architects and supply chain partners, you will … updated technologies. This includes reviewing high and low-level designs and enforcing technical policies, standards and architectures. About you. Experience of ATMS configuration management (site data) and its application to roadside technologies such as Signs, Signals and MIDAS Experience of wider Intelligent Transport System technical frameworks such as: UTMC ...

staff. Excellent problem-solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. Valid driving … licence for client visits. Desirable Skills Familiarity with monitoring and alerting tools to support proactive incident management. Experience with event-driven and microservices architectures or cloud networking. Exposure to ITIL framework and best practice processes. ...

corporate systems and server estate, ensuring secure, resilient, and high-quality service delivery. The role provides overall leadership of third-line infrastructure support, overseeing incident, problem, change, and configuration management, cyber security compliance, data centre operations, backups, disaster recovery, and supplier relationships. You will lead and develop … skilled technical team, ensuring clear accountability, strong performance management, effective on-call and out-of-hours cover, and adherence to SLAs, KPIs, Trust policies, and statutory requirements. Acting as deputy to the Head of Technical Services, you will deliver infrastructure projects using PRINCE2, drive continual service improvement, champion best ...