26 to 50 of 58 Process Improvement Jobs in the West Midlands

is hiring a Service Desk Analyst to provide high-quality technical support and ensure customers remain productive. You’ll manage incidents across hardware, software, and networks, while contributing to process improvements and knowledge sharing. What you’ll do Resolve support tickets across Windows, Active Directory, networking, and peripherals via phone, remote tools, and on-site visits. Escalate issues appropriately More ❯

using PowerShell, Terraform, or Azure Automation to enhance operational efficiency. Collaborate with teams across Modern Workplace, Networking, Security, and Software Development to deliver integrated solutions. Contribute to system documentation, process improvement , and internal knowledge sharing. Stay ahead of emerging technologies and recommend new tools or approaches to enhance service reliability and scalability. What You'll Bring Degree in … complex technical environments and take ownership of challenges. Communicate clearly and confidently with both technical and non-technical teams. Enjoy working collaboratively across functions and projects. Have a continuous improvement mindset and stay current with cloud innovation. More ❯

reliability. Support the development and implementation of a Data Governance framework, setting standards for data quality and integrity. Collaborate with internal teams and external partners to identify opportunities for process improvement and enhanced user experience. Build and maintain a deep understanding of product ranges, supported by ongoing training and development. Create and manage output data channels to enable More ❯

organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term progression into areas like systems administration, implementation or IT projects. You'll be part of a close-knit IT team that delivers exceptional service … orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please More ❯

relationships with senior stakeholders. Managing and delivering major projects such as network redesigns, cloud migrations, and infrastructure upgrades, ensuring alignment with business and educational goals. Driving strategic planning and process improvement, including documentation standards, digital compliance, safeguarding, and future technology roadmaps. Monitoring governance and compliance, ensuring data protection, cyber security, and safeguarding standards are met while reporting performance More ❯

minimal supervision, ensuring all work is completed to a high standard. Accurately complete paperwork and system entries. Liaise with the Senior Engineer to prioritise tasks and objectives. Contribute to process improvements and team development. Maintain up-to-date knowledge of relevant technologies. Provide a high level of service to clients at all times. Skills & Experience Required: Previous experience in More ❯

minimal supervision, ensuring all work is completed to a high standard. Accurately complete paperwork and system entries. Liaise with the Senior Engineer to prioritise tasks and objectives. Contribute to process improvements and team development. Maintain up-to-date knowledge of relevant technologies. Provide a high level of service to clients at all times. Skills & Experience Required: Previous experience in More ❯

Maintain accurate, standardised records; run duplicate checks and data cleansing tasks, ensuring excellent data quality. Create insightful reports and dashboards for management and departmental use. Assist with automation and process improvement. Produce short "how-to" guides and support staff with CRM and system use Support with system development, testing and implementing new features or integrations. Liaise with external IT More ❯

Maintain accurate, standardised records; run duplicate checks and data cleansing tasks, ensuring excellent data quality. Create insightful reports and dashboards for management and departmental use. Assist with automation and process improvement. Produce short "how-to" guides and support staff with CRM and system use Support with system development, testing and implementing new features or integrations. Liaise with external IT More ❯

Administer CRM system: manage users, permissions, picklists, data hygiene, dashboards, and reports Build simple CRM automations and support KPI/dashboards for staff Create and maintain user guides and process documentation Support digital awareness initiatives (e.g., phishing alerts, safe handling tips). Provide on-site IT support for key events, ensuring equipment and systems are tested in advance Work … with the Digital Systems Manager to pilot new technologies, process improvements, and system automations About You: Hands-on IT troubleshooting experience (hardware/software) Knowledge of Microsoft 365, Teams, and basic CRM administration Strong problem-solving and documentation skills Organised with the ability to manage multiple tasks and priorities Flexible, proactive, and willing to learn new technologies This role … is a fantastic opportunity for someone with an interest in IT, systems, and process improvement, offering hands-on involvement and professional growth. Interested? Call Maria on 01782 712230 or email INDCOM More ❯

sales data, identifying trends, and implementing strategies to improve conversion and team efficiency. Recruiting, training, and onboarding new sales team members. Collaborating with senior management on pricing, promotions, and process improvements. Maintaining accurate CRM reporting and forecasting performance. Driving team culture through recognition, incentives, and development opportunities. About You You will thrive in this role if you are a More ❯

and stakeholder communication Test system changes and ensure quality before deployment Act as the first line of support for Odoo-related issues and coordinate with developers when needed Recommend process improvements and leverage Odoo capabilities to increase efficiency Salary: £40,000 - £60,000 per year, depending on experience. Hours: Working 35 hour per week - core hours of business are More ❯

complete response Problem-solver — you solve all queries fully, and take initiative to investigate beyond the surface level question. Proactive — you work to improve FAQs, spot patterns, and suggest process improvements. All of which will improve the support we can provide to our customers. Adaptable — steady in quieter months, flexible to work extra hours during the busy summer season. More ❯

KPIs. Build a culture of accountability, ownership, and continuous improvement. Recruit, onboard, and develop new team members effectively. Deliver regular coaching on communication, objection handling, and service quality. Service & Process Improvement Map and refine patient pathways to remove delays and enhance experience. Collaborate with clinical and operational teams to optimise capacity and scheduling. Use patient feedback to identify More ❯

making smart decisions. A collaborative attitude, enjoying both team work and occasional client interaction. A willingness to get involved in all aspects of a growing business, from strategy to process improvement. Wordpress/React/NextJS More ❯

internal teams and global customers. Key Responsibilities Create and modify CNC programs (primarily Siemens 840). Machine, grind, and inspect precision components to specification. Optimise machining cycles and implement process improvements. Conduct full functional testing of machines before customer delivery. Prepare and install equipment at customer sites worldwide. Deliver operator and maintenance training to customers. Provide ongoing technical support More ❯

tuning software and tools. Collaborate with R&D and technical teams to improve tuning tools, workflows, and system updates. Maintain accurate records of support activity and contribute ideas for process improvement. Deliver clear and professional technical communication to internal teams and global partners. Take part in ongoing training to expand your knowledge of ECU systems and automotive technology. Desirable More ❯

product milestones. This includes managing/leading Scrum activities and holding agile ceremonies. Monitor and manage project delivery success, facilitating retrospectives, and interpreting outcomes to identify and implement continuous improvement opportunities. Evaluate projects, and releases to ensure relevancy, benefits realisation, and compliance. Identifying and actively managing risks, issues, and blockers across the project/product Management of project budgets … timelines, and deliverables. Matrix manage/lead cross-functional teams to deliver high-quality project and product outcomes on time and within scope. Champion the adoption of best practices, process improvements, and lessons learned within product/projects, promoting a culture of continuous learning and development. Stakeholder Engagement Facilitate communication and collaboration between project and product stakeholders to manage More ❯

SQL, reporting, and system configuration, working under the mentorship of a highly experienced senior analyst. This is a hands-on position focused on system support, data analysis, and ERP process improvement. You’ll gain exposure to Microsoft Dynamics and other business-critical systems, while contributing to future digital transformation projects. Key Responsibilities of the Systems Analyst: Act as the … activities. Write and optimise basic SQL queries and reports to support business operations. Collaborate with various departments to document workflows and user guides. Contribute to ongoing IT projects, including process automation and system enhancement initiatives. Participate in testing, training, and documentation of new system functionality. Monitor system performance and escalate technical issues where necessary. Key Requirements of the Systems More ❯

significant investment in technology and a new global outsourcing model for IT operations. The Head of Service Delivery is a newly created, pivotal role responsible for building a mature, process-driven function that underpins this transformation. The Opportunity We are seeking a dynamic Global Head of Service Delivery to lead our enterprise-wide technology service delivery function. This senior … improve problem resolution. Build strong relationships with senior stakeholders and act as a trusted business partner. Manage vendor performance and ensure compliance with contractual and regulatory standards. Drive continuous improvement, knowledge management, and capability building across teams. Drive adoption of the current ITIL/ITSM best practices and support implementation of new tools Engage and influence regional teams, to … foster collaboration, manage resistance, and drive cultural change. About You Proven experience leading global service teams in complex, multi-region organisations. Strong understanding of ITIL and process improvement. Demonstrated success managing outsourced delivery models (India experience advantageous). Skilled in stakeholder management, change leadership, and building trust across diverse teams. Familiar with hybrid cloud (Azure), ERP (SAP), and enterprise More ❯

and techniques to create customised reports that cater to various stakeholders' needs. Present findings and recommendations to senior management to support strategic planning and decision-making. Identify and implement process improvements to enhance the efficiency and effectiveness of HR operations. Collaborate with HR leadership to develop and implement policies and procedures related to data and systems management. Lead and … passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as More ❯

product milestones. This includes managing/leading Scrum activities and holding agile ceremonies. Monitor and manage project delivery success, facilitating retrospectives, and interpreting outcomes to identify and implement continuous improvement opportunities. Evaluate projects, and releases to ensure relevancy, benefits realisation, and compliance. Identifying and actively managing risks, issues, and blockers across the project/product Management of project budgets … timelines, and deliverables. Matrix manage/lead cross-functional teams to deliver high-quality project and product outcomes on time and within scope. Champion the adoption of best practices, process improvements, and lessons learned within product/projects, promoting a culture of continuous learning and development. Stakeholder Engagement Facilitate communication and collaboration between project and product stakeholders to manage More ❯

ll support and enhance the delivery of ERP and financial systems across WMCA and its partners. You'll play a key part in ensuring smooth operation, security, and continuous improvement of our Business World ERP system, while helping staff across the organisation use it confidently and consistently. If you're ready to make a real impact through technical expertise … a Fixed Term Contract with an expended end date of 31st March 2026. What you will be doing. Work with the Business World System Team to contribute to continuous improvement of core financial and HR system processes, system controls and system performance in accordance with the requirements of a growing business, to streamline current practices and improve efficiency. To … ensure deadlines are met. Ability to communicate with all levels of the organization. A methodical and analytical approach to work, demonstrating attention to detail. Ability to drive change and process improvement. Location. The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office. How to apply . More ❯

providing leadership and guidance to a team of technical support engineers. You will act as an escalation point for complex technical issues, maintain service quality, and help drive continuous improvement initiatives. Key Responsibilities Lead, coach, and manage a team of service desk engineers to deliver first-class support. Act as a technical escalation point for complex issues, particularly around … with clients and internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. Skills & Experience Required Proven experience leading a service desk More ❯

in line with regulatory and industry standards. You will work closely with cross-functional teams to ensure that products and processes meet internal and external requirements, and drive continuous improvement initiatives across the production environment. Job Role Responsibilities: Develop, implement, and maintain the company's Quality Management System (QMS) in accordance with relevant standards (e.g., ISO 9001, ISO … AS9100). Lead internal and external audits, ensuring compliance and preparing for third-party inspections. Analyze quality data and trends to identify areas for improvement and root causes of non-conformances. Collaborate with production and engineering teams to drive process improvements and corrective actions. Manage document control and ensure all quality documentation is current and compliant. Support the … Head of Production in promoting a culture of quality and continuous improvement across the organization. Provide training and guidance on quality system requirements to relevant personnel. The Candidate: Proven experience in a quality systems or quality assurance role within a manufacturing or production environment - precision environment Strong knowledge of quality standards and regulations such as ISO, GMP, FDA if More ❯