1 to 25 of 46 SLA Jobs in the West Midlands

problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required ...

within budget. Budget & Vendor Management Manage annual IT budgets and ensure resources are used cost-effectively. Build and maintain strong vendor relationships, ensuring SLA compliance. Technology & Innovation Stay up to date with technology trends and best practices. Recommend and implement innovations to improve IT operations. If interested, apply directly ...

problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required ...

multi-system environment. Strong understanding of application architecture, integration, and lifecycle management. Demonstrated experience leading application support and development teams, including vendor management and SLA delivery. Experience of modern platforms such as Microsoft Azure, M365, Power Platform, or equivalent enterprise ecosystems. Knowledge of integration technologies (APIs, middleware ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

Directory Basic troubleshooting of firewall and routing issues Managing personal helpdesk ticket queue, ensuring ticket data is clear, concise, and up to date Meeting SLA's and helpdesk targets for quality and performance Desirable skills: A keen interest in IT A highly productive, positive and energetic individual A level-headed ...

first class remote IT support from our office in Kinver. Duties and Responsibilities Ensuring that all support requests are responded to and resolved within SLA and customer expectation Providing supervision, coaching and mentoring to all members of the first-line Support Team, carrying out regular ...

first class remote IT support from our office in Kinver. Duties and Responsibilities Ensuring that all support requests are responded to and resolved within SLA and customer expectation Providing supervision, coaching and mentoring to all members of the first-line Support Team, carrying out regular ...

first point of contact on the Service Desk. New Starters and Leavers administration from the technical perspective Working to and within already agreed SLA’s and KPI’s Providing Application Support when needed Providing high levels of 1st call fix where possible Reporting faults and maintaining logs on desktop ...

Continuous Improvement Management: • Thorough grasp of quality procedures and techniques • Working knowledge of principles of control measures • Basic understanding of specific change management processes SLA & Performance Management: • Sound understanding of process performance measurement, reporting and tracking requirements • Working knowledge of risk mitigation practices to identify and manage the risk ...

Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would ...

business. Managing services both on-premises and within cloud technologies. Duties and Responsibilities ▪ Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. ▪ Communicating positively with users/customers, avoiding technical jargon and in a user centric manner, working as a trusted partner. ▪ Solving ...

Payroll, Pension, and Absence processes. Hands-on experience with Oracle Global Payroll/Absence EBS for UK public sector. Manage functional problem resolution, SLA adherence, and vendor transition. Utilize HCM technical tools: HCM Data Loader (HDL) HCM Extract BI Reporting Fast Formulas Payroll Batch Loader Communicate complex solutions to technical ...

Payroll, Pension, and Absence processes. Hands-on experience with Oracle Global Payroll/Absence EBS for UK public sector. Manage functional problem resolution, SLA adherence, and vendor transition. Utilize HCM technical tools: HCM Data Loader (HDL) HCM Extract BI Reporting Fast Formulas Payroll Batch Loader Communicate complex solutions to technical ...

Payroll, Pension, and Absence processes. Hands-on experience with Oracle Global Payroll/Absence EBS for UK public sector. Manage functional problem resolution, SLA adherence, and vendor transition. Utilize HCM technical tools: HCM Data Loader (HDL) HCM Extract BI Reporting Fast Formulas Payroll Batch Loader Communicate complex solutions to technical ...

Payroll, Pension, and Absence processes. Hands-on experience with Oracle Global Payroll/Absence EBS for UK public sector. Manage functional problem resolution, SLA adherence, and vendor transition. Utilize HCM technical tools: HCM Data Loader (HDL) HCM Extract BI Reporting Fast Formulas Payroll Batch Loader Communicate complex solutions to technical ...

Payroll, Pension, and Absence processes. Hands-on experience with Oracle Global Payroll/Absence EBS for UK public sector. Manage functional problem resolution, SLA adherence, and vendor transition. Utilize HCM technical tools: HCM Data Loader (HDL) HCM Extract BI Reporting Fast Formulas Payroll Batch Loader Communicate complex solutions to technical ...

Payroll, Pension, and Absence processes. Hands-on experience with Oracle Global Payroll/Absence EBS for UK public sector. Manage functional problem resolution, SLA adherence, and vendor transition. Utilize HCM technical tools: HCM Data Loader (HDL) HCM Extract BI Reporting Fast Formulas Payroll Batch Loader Communicate complex solutions to technical ...

step. You will be required to identify and resolve customer data issues using the client's core systems, and follow agreed standards, targets, and SLA's, therefor these roles would be ideal for someone with a keen eye for detail, who is adaptable and takes a proactive approach to their ...

step. You will be required to identify and resolve customer data issues using the client's core systems, and follow agreed standards, targets, and SLA's, therefor these roles would be ideal for someone with a keen eye for detail, who is adaptable and takes a proactive approach to their ...

SISS Proven fault-finding skills and experience including the use of suitable test equipment; Proven IT skills (laptop, Office 365); Experience of working with SLA driven maintenance contracts. Good organisational skills, including multitasking and time management Full UK driving licence The additional benefits with this role: 34 days holiday, including ...

acceptance criteria, providing clear estimates for delivery Decide implementation details and minor refactors; escalating scope shifts, architectural changes, and timeline risks Measure success by SLA adherence, release quality (defect escape rate), security posture, delivery predictability, and tech-debt reduction Engage in weekly check-ins, maintain a rolling two-week delivery ...

observability for pipelines, applications and integrations. Handle incident response and root cause analysis for platform and application issues. Define and enforce non-functional requirements (SLA/SLOs, resilience, disaster recovery). Client-Facing Engineering & Stakeholder Management Run technical discovery with senior stakeholders to translate business needs into concrete Foundry ...