for the Team Leader when necessary. Managing TAS and fault operations systems. Handling incidents effectively. Collaborating and communicating with stakeholders on sites. Managing the service desk. Thoroughly checking alarms throughout the day to ensure their operational status. Monitoring multiple Gas sites across the UK using computer systems and CCTV. … Responding to alarms promptly and efficiently. Ensuring the safety of the Engineers and sites. Handling emergency situations with poise and professionalism. Providing exceptional customer service through effective telephone communication. Demonstrating good time management skills to meet deadlines. Contributing to the effectiveness of the team. Upholding a high level … pressure. To excel in this role, you'll need: In-depth knowledge and experience with Gallagher Alarm and Access control Systems, Synectics Video & Alarm Management, Active Directory, CCTV, Video Analytics, Perimeter Intruder Detection (PID) systems, and CNI Environment. Familiarity with the management of ISS operational service and more »
Birmingham, Warwickshire, United Kingdom Hybrid / WFH Options
Confidential
DOE + Bonus + Benefits Role purpose: This is a customer facing role that would suit someone coming from an existing or previous technical servicemanagement role. It is a hybrid role combining customer relationship with solution design development and an overall focus on quality of technical design... more »
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Rullion Limited
Category Manager 3 month Rolling Contract Inside IR35 Solihull based - Hybrid Key Skills required: Previous experience working in a sourcing, buying, commercial or contract management role, preferably in the IT category. Understanding of IT contracts - SAAS/IAAS/Cloud Hosting/Azure or AWS. This position requires expertise … in contract management, specifically in dealing with IT contracts, service reviews, and service management. An understanding of SAP, or equivalent ERP system. Legal knowledge of supply contracts, and the ability to negotiate and agree terms & conditions. A collaborative team player with good influencing skills. Sound commercial acumen … products/services. Manage supply risk and implement corrective actions. Contribute to targeted savings and handle contract or supplier-related issues. Develop and maintain service review regimes for suppliers/partners. Support changes to contracts and new contract introductions. Drive performance improvement plans for Partners & Suppliers. Manage escalations, remediation more »
To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »
