26 to 50 of 77 Service Management Jobs in the West Midlands

role in this innovative team helping ensure our digital products and platforms are reliable, resilient and high-performing. Working across engineering, platform and service operations teams, you'll champion SRE best practices, improve observability, automate operational processes and help drive the transition from reactive support to proactive, engineering … reliability. If you're passionate about service resilience, automation and continuous improvement, we'd love to hear from you. Compass Digital & Technology is where ideas turn into possibilities. We're the technology team behind Compass Group UK&I, part of Compass Group, one of the world's largest hospitality ...

ensuring complex work packages and services are delivered predictably, efficiently and to the required quality standards. Working across software, data, integration, transformation and live-service environments, you will provide clear leadership across planning, governance, financial control, resources, risks, dependencies and stakeholder management. This is initially a 6 month contract … governance and reporting while maintaining control across scope, schedule, cost, capacity, quality, risks and dependencies. Working closely with client stakeholders, Delivery Managers, Project Managers, Service Delivery Managers, engineering teams and commercial functions, you will identify and remove blockers, manage change and provide clear, evidence-based recommendations to support effective ...

team Gateley Plc has a dynamic and collaborative IT department. We are growing our team to 55 staff members in total across IT Service, Infrastructure, Architecture, Security, Change Management, Development, Innovation and Client Solutions. The Information Security Team is responsible for monitoring the Gateley network for suspicious activity … Security monitoring, alert triage and incident response principles Networking concepts, services and protocols, including LAN, WAN, DNS, encryption and remote access Identity and access management, multifactor authentication and privileged access Microsoft Windows desktop and server operating systems Endpoint, email, network, web, and cloud security technologies Vulnerability management ...

Join METCLOUD – Securing the Future of Sovereign Cloud and AI. METCLOUD is an award-winning Cloud Security Service Provider at the forefront of the UK’s rapidly evolving digital landscape, recognised as a key driver of UK data sovereignty. As organisations increasingly adopt cloud, AI, and Generative AI technologies … will play a key role in cloud transformation projects, infrastructure modernisation, and the delivery of secure, resilient, and highly available platforms. Working closely with service delivery, project teams, and customers, you will provide technical leadership, mentor junior engineers, and help shape the future of our cloud services. Key Responsibilities ...

Change Manager Department: Service Operations Employment Type: Permanent Location: Birmingham Compensation: £40,000 - £45,000/year Description Change Manager Location: Birmingham (hybrid) Salary: £45,000 to £50,000 Introduction Focus Group is a £300m-revenue, 1,500-person technology services company backed by Hg Capital. Following … small and medium-sized business customers. As we continue to expand through strategic acquisitions, we're committed to setting new industry standards in managed service excellence. As Change Manager in our Proactive Service Operations team, you'll own Change Enablement for a set of valued customers. That means ...

SUMMARY The Infrastructure Manager is responsible for the leadership, governance, design, operational management, performance and continual improvement of the organisation’s IT infrastructure services. The role owns the end-to-end design, delivery and operational integrity of network, server, storage, virtualisation, workplace, cloud and hybrid infrastructure, ensuring services … network services, ensuring resilient architectures, approved configurations and appropriate technical documentation. Accountable for infrastructure availability, capacity, performance, security, supportability and lifecycle health, using measurable service levels, operational KPIs and regular management reporting. Own centralised infrastructure monitoring and alerting to proactively identify risks to health, availability, performance and capacity ...

Digital Project Management Industrial Placement Location: Wolverhampton Contract Type: 12-Month Fixed-Term Industrial Placement Start Date: July 2027 Safran - Here, We Craft Excellence Together Safran is a global leader in aerospace, defence and space, designing and supporting innovative technologies that shape the future of aviation. As a Digital … Project Management Industrial Placement student, you'll gain hands-on experience leading and supporting digital transformation projects within a world-class aerospace manufacturing environment. This placement offers a unique opportunity to develop project management skills while helping deliver technology-driven improvements that support business performance and operational excellence. ...

system enhancements. Manage system upgrades and projects from planning and testing through to successful implementation. Ensure excellent day-to-day application support, maintaining service levels and driving continuous improvement. Work closely with business teams, suppliers and stakeholders to identify opportunities for innovation and change. Explore and implement AI-enabled … systems and enhancements. Monitor performance, measure benefits and provide meaningful reporting to project boards, improvement boards and leadership forums. Champion robust data management, governance and business continuity practices across applications and systems. Who you are: We're seeking a collaborative and forward-thinking technology professional who combines technical expertise ...

Finance Operations and divisional teams to anticipate evolving needs and translate them into deliverable product outcomes. Provide end to end accountability for Finance systems service delivery, embedding appropriate software development lifecycle, ITIL and operational governance practices. Direct internal delivery teams and systems integration partners, ensuring initiatives are delivered safely … through mentoring, knowledge sharing, communities of practice and regular forums that turn external insight into practical improvement. Champion standardisation, simplification and automation across the service, using performance insight, retrospectives and lessons learned to maintain a prioritised pipeline of improvements. Define and deliver application lifecycle roadmaps that keep products evergreen ...

network subject matter expert, providing technical support assurance and guidance in designated area, working unsupervised on infrastructure, network configuration and security tasks meeting required service levels and complying with procedures. To take responsibility for understanding business requirements, collecting data, delivering analysis and recommending options. To ensure the network meets … analysis and quality assurance of modifications to existing systems to support new solutions. To be commercially astute on infrastructure design, perpetually focussed on the 'service vs cost' balance and take personal ownership, fully understanding and acting upon situations that require the pursuit of purpose over process. To build ...

robust IT systems, driving continuous improvements, managing key technology projects, and ensuring the business remains secure, efficient, and future-focused. Key Responsibilities IT Infrastructure Management Manage server environments, network configurations, cloud infrastructure, and hardware/software solutions. Ensure system reliability, performance, and scalability across the business. Maintain and optimise … assessments and support incident response activities. Ensure compliance with data protection and information security regulations. Lead disaster recovery and business continuity planning initiatives. Project Management Lead IT projects from planning through to successful deployment. Deliver projects within agreed scope, timescales, and budgets. Support software implementations, system upgrades, and technology ...

Technology Service Delivery Manager Hybrid | Birmingham | Permanent We're supporting a large international organisation in the search for a Technology Service Delivery Manager to oversee the performance, delivery and continual improvement of critical technology services across a complex, multi-vendor environment. This role will act as the bridge … between the business, technology teams and third-party suppliers, ensuring services meet agreed SLAs, supporting service transition activities, managing escalations, and driving operational excellence. Key Responsibilities Own the delivery and performance of technology services. Manage service levels, incidents, escalations and service improvements. Lead relationships with suppliers ...

Group is seeking a Permanent, Full-time mobilisation and Service Delivery Manager to lead the mobilisation, transition and ongoing service management of a complex managed IT service in Stafford. You will coordinate workstreams across Microsoft 365, Azure, security and ITSM while owning governance, risk, and acceptance ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

changes and updates with clear records of work completed.Review network capacity and performance data to identify areas for improvement.Work with Technology colleagues to resolve service issues and coordinate technical activity.Maintain accurate network documentation, including configurations and support information.Help improve network resilience through routine maintenance and practical system updates.ProfileA successful … network faults and resolve issues in a structured way.Experience of completing planned changes and recording technical work clearly.Confidence working with colleagues to resolve network service issues.Ability to maintain accurate technical documentation.Knowledge:Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel gained through significant experience in similar ...

Matter Expert (SME), providing technical support, assurance and guidance within the designated area. Work independently on infrastructure, network configuration and security tasks, meeting required service levels and complying with Digital Services Directorate procedures. Ensure the network complies with all relevant industry, national, legislative and regulatory standards, maintaining consistency across … assessing the impact of modifications to existing systems and ensuring quality throughout the implementation of new solutions. Apply commercial awareness to infrastructure design, balancing service quality with cost. Take ownership of responsibilities and recognise when achieving the intended outcome must take precedence over process. The Individual Substantial experience ...

updates with clear records of work completed. Review network capacity and performance data to identify areas for improvement. Work with Technology colleagues to resolve service issues and coordinate technical activity. Maintain accurate network documentation, including configurations and support information. Help improve network resilience through routine maintenance and practical system … resolve issues in a structured way. Experience of completing planned changes and recording technical work clearly. Confidence working with colleagues to resolve network service issues. Ability to maintain accurate technical documentation. Knowledge: Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel gained through significant experience ...

portfolio across workplace, infrastructure, applications and data. Reporting to the Head of CX, Data, Technology & Transformation, you will shape the technology strategy, roadmap and service delivery agenda, ensuring our technology landscape is secure, resilient, cost-effective and aligned to business priorities. You will lead a team of 7 people … Salesforce. Build strong relationships with senior stakeholders, translating business priorities into technology requirements and improvements. Lead and develop the UK&I service delivery team, including 4 direct reports and 3 wider team members. Drive data strategy, architecture, governance and data quality to enable trusted, accessible information. Own service ...

deliver excellent customer service. You will help set priorities, encourage collaboration and knowledge sharing, and identify better ways of working to enhance the service provided across the business. Key Responsibilities Coach, support and develop the Digital Services team, encouraging knowledge sharing, mentoring and continuous learning. Create an inclusive, collaborative … team environment where people feel supported and motivated to succeed. Help prioritise workloads, resolve customer issues and coordinate service coverage, including the out-of-hours rota. Build strong working relationships across IT teams, business functions and senior stakeholders to improve service delivery and support positive change. Identify opportunities ...

working model. Hybrid work expectations are subject to business needs and company policy. About the role Enterprise Network Services is a global infrastructure technology service delivery function which operates in the UK and northeast US. We deliver high-uptime LAN/WAN/Internet connectivity and voice across multiple … teams deliver faster and more safely. You'll also own the technical health, lifecycle, value and coherence of the platform, ensuring that investment decisions, service evolution and delivery outcomes remain aligned to business priorities, security requirements and measurable operational value. What you'll do As the Technical Lead ...

WorkWave, we are committed to empowering the hardworking service professionals who keep our world safe, clean, and beautiful. Through our powerful suite of software solutions, we give these business owners the tools they need to run their businesses more efficiently, increase profitability, and deliver exceptional service. We are seeking … users, has a passion for creating products that feel effortless to use, and wants to make a meaningful impact on the lives of hardworking service professionals across the country. WHAT YOU'LL DO: Product Design Excellence Transform customer and business objectives into compelling products that have purpose, simplicity ...

Product Lead ensures solutions remain secure, compliant, scalable and aligned to enterprise standards. The role combines strategic product ownership with operational accountability, ensuring excellent service performance while driving continuous improvement, automation and process transformation. The Product Lead provides leadership to a multidisciplinary team of analysts and specialists and serves … reduce complexity and improve maintainability. Lead, coach and develop Product Analysts and Associate Product Analysts within the capability area. About you Ensure reliable service performance, availability, adoption and customer satisfaction across the capability area. Prioritise and govern the capability backlog, balancing business value, operational needs, risk, compliance and technical ...

support and infrastructure solutions to small and medium-sized businesses. The organisation offers a collaborative working environment where knowledge sharing, continuous development and customer service are valued. The successful candidate will join a technical support team responsible for maintaining and improving customers' IT systems, both remotely and on-site. … Support Engineer you will be administering Microsoft 365, Windows Server, Active Directory, Hyper-V and Azure environments. Managing security settings, software updates and patch management to help protect customer systems. As the IT Support Engineer you will be troubleshooting hardware, software, networking and system failures, both remotely ...

company develops products and services for both civil and military customers, operating on land, at sea, in the air and in space. Digital Project Management Industrial Placement Location: Wolverhampton Contract Type: 12-Month Fixed-Term Industrial Placement Start Date: July 2027 Safran - Here, We Craft Excellence Together Safran … global leader in aerospace, defence and space, designing and supporting innovative technologies that shape the future of aviation. As a Digital Project Management Industrial Placement student, you'll gain hands-on experience leading and supporting digital transformation projects within a world-class aerospace manufacturing environment. This placement offers ...

OneAdvanced IT Services delivers managed IT, cloud and security services to large enterprise and public sector organisations across the UK, and as our Senior Service Transition Manager, you will make sure every move into our care is smooth, well planned and built to last. You will take services … from previous suppliers and in-house teams, for new customers and for existing customers adding new services. Reporting to our Head of Service Management & Reliability, you will have no direct reports. Instead, you will lead through influence, bringing project, technical, operational and supplier teams together behind one clear ...