26 to 50 of 50 Service Management Jobs in the West Midlands

provide world-class business coaching, consulting, and training designed to help organisations grow sustainably and achieve lasting success. At UBT, we are passionate about developing people, delivering outstanding customer service, and fostering a collaborative culture built on integrity and continuous improvement. Joining our IT team means becoming part of a forward-thinking organisation where your work truly makes an … of ensuring our technology runs smoothly and our teams remain productive. Key Responsibilities Provide first-line technical support to onsite and remote users, ensuring timely resolution of incidents and service requests. Troubleshoot hardware, software, and network issues across laptops, desktops, and meeting-room technology. Support audio-visual and conferencing systems within offices and meeting spaces. Log, update, and manage … work well under pressure. Strong organisational skills and attention to detail. Desirable Skills and Certifications: Familiarity with Windows, Microsoft 365, Active Directory, and Intune. Understanding of ITIL principles and service management processes. Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation. Benefits Competitive salary of £30,000 – £35,000 per annum, depending on experience. Company car provided More ❯

continuous improvement in network architecture and infrastructure, identifying and evaluating emerging technologies to proactively influence the digital strategy. Build and maintain effective relationships with internal stakeholders, suppliers, and Managed Service Providers. Take responsibility for technical design documentation, service artefacts, and impact analysis to support seamless solution delivery. Skills & Experience: Extensive experience with Cisco, Avaya telephony, Azure, AWS, zScaler … physical and virtual infrastructure in multi-faceted, dynamic environments. Strong problem-solving skills, with the ability to anticipate and mitigate risks and find practical solutions. A solid understanding of service management practices, including ISO 20000 and ITSM, with experience authoring technical design documents. Additional Requirements: Flexibility for regular travel within Warwickshire. Participation in an on-call rota. Successful … completion of Management/Security Vetting security clearance. To apply or find out more, please submit your CV and a cover letter today More ❯

continuous improvement in network architecture and infrastructure, identifying and evaluating emerging technologies to proactively influence the digital strategy. Build and maintain effective relationships with internal stakeholders, suppliers, and Managed Service Providers. Take responsibility for technical design documentation, service artefacts, and impact analysis to support seamless solution delivery. Skills & Experience: Extensive experience with Cisco, Avaya telephony, Azure, AWS, zScaler … physical and virtual infrastructure in multi-faceted, dynamic environments. Strong problem-solving skills, with the ability to anticipate and mitigate risks and find practical solutions. A solid understanding of service management practices, including ISO 20000 and ITSM, with experience authoring technical design documents. Additional Requirements: Flexibility for regular travel within Warwickshire. Participation in an on-call rota. Successful … completion of Management/Security Vetting security clearance. To apply or find out more, please submit your CV and a cover letter today More ❯

Lloyd gym membership discount, staff outings and team building events, training/certification budget, company vehicle plus much more! At Network IT 24 we are a trusted IT Managed Service Provider supporting schools and academies across the West Midlands. Your role as IT Manager is a senior position requiring significant experience in both Information Technology management and the … education sector. Reporting to the Directors, your responsibilities as IT Manager will include: Leading and developing a team of Information Technology professionals, overseeing recruitment, training, mentoring, and performance management to ensure high standards of service. Overseeing Information Technology service delivery across multiple schools, maintaining SLAs and KPIs while building strong relationships with senior stakeholders. Managing and delivering major … Demonstrable IT Support experience, managing delivery across multiple sites and a proven track record of leading complex projects. Experience working within schools/academies/education sector. Leadership, supervisory, management skills with the ability to mentor a technical team and set goals/KPIs. Understanding of service management principles such as ITIL/ISO/IEC 20000. More ❯

Service Delivery Manager - Finance & Back Office Applications Circa £70k per annum + benefits (Up to 20% bonus, life assurance and 25 days holiday + bank holidays) Hybrid - 2 - 3 days per week in Parklands office Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will … federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. This role sits within the Infrastructure and Service Operations team and will be responsible for overseeing the delivery and performance of a suite of finance and back-office applications provided by an outsourced vendor. You'll act … needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP/S4 Hana and other financial platforms Please apply directly with your CV. If suitable, we'll be in touch to More ❯

days holiday + 8% pension + private healthcareOur trusted client, a leading financial services organisation , is hiring an IT Business Continuity Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate.This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant , enabling … rapid and effective response to disruption as the business continues its global digital transformation journey . The Role You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test IT Service Continuity and DR plans aligned to business … needs and regulatory standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to ensure compliance More ❯

experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable: Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug … experience Hybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull/Balsall Common 25 days' holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you'll work directly with engineers building world-class software If you're passionate about technology, enjoy helping users, and want to work with More ❯

is to provide smart hands-on support across hardware and software platforms and products, escalating support to specialist teams were appropriate. Duties and tasks will include: Responding to escalated service requests with professionalism and timeliness Communicating positively with users/customers, avoiding technical jargon Solving technical challenges and providing resolutions to deal with end user issues. Applying expertise to … resolutions and escalation pathways for more complex problems Documenting solutions clearly and accurately in a consistent manner Ensuring confidentiality, integrity, and availability for data. Following information security and data management policies ensuring, least privilege and information assurance Provide comprehensive technical support for hardware, software, and networking issues, including installation, configuration, and troubleshooting. Deliver responsive, on-site assistance to staff … in technical environments Experience of providing technical workarounds or solutions to end users Experience of using Microsoft based applications and software/general computing experience Experience of using a service management tool for handling of requests and incidents such as ServiceNow, Topdesk etc Previous experience of working effectively with teams, escalating and prioritising incidents and requests Experience of More ❯

experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable : Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug … experience Hybrid working – 3 days on-site (Mon, Wed, Fri) near Solihull/Balsall Common 25 days’ holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you’ll work directly with engineers building world-class software If you’re passionate about technology, enjoy helping users, and want to work with More ❯

experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk Understanding of CAD/CAM, CNC, or design/manufacturing workflows Desirable: Experience supporting 3D design, CNC, or engineering software Exposure to software testing, bug … experience Hybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull/Balsall Common 25 days' holiday + bank holidays 8% company pension, private healthcare and death-in-service benefit Supportive, creative environment where you'll work directly with engineers building world-class software If you're passionate about technology, enjoy helping users, and want to work with More ❯

and technologies to improve operational efficiency. Develop a deep understanding of the technical ecosystem, contributing to both cloud and on-prem solutions. Essential Skills & Experience Strong background with configuration management tools (e.g. Ansible, Chef, Puppet). Hands-on experience with Terraform for infrastructure as code. Expertise with containerisation and orchestration (Docker, Kubernetes, OpenShift, or Swarm). Skilled in CI … maintaining systems on AWS (EC2, RDS, S3, Lambda). Desirable Skills Programming experience in Java, Go, or Python . Understanding of cross-domain technologies and security models. Background in service management environments and ITIL practices. Proven application of observability patterns and system health metrics. Experience with Microsoft Azure cloud services. For more information, send your CV to Ryan More ❯

and responsibilities are as follows: 1. Automate back office systems to reduce the administrative burden on operational teams by using advanced data and technology. 2. Collaborate with the onsite management team to enhance the quality and utilisation of data to meet operational and client requirements. 3. Own and continuously improve back office processes to ensure they are accurate, lean … and fit for purpose. 4. Develop and implement the latest technological advances to drive the digitisation of services and support the delivery of a data-driven approach to service management. ROLE REQUIREMENTS: To be successful in your application to this exciting role as the Digital Transformation Manager, we are looking to identify the following on your profile and past … history: 1. Relevant degree in Science, Business, Information Systems, Environmental Sciences, or Geographical Information Science. 2. Proven experience in operational or analytical management supporting business change. 3. A working knowledge and practical experience with data analysis tools such as Excel/Google Sheets, and a practical understanding of Power BI, SQL, or GIS is desirable. Key Words: Digital Transformation More ❯

and responsibilities are as follows: 1. Automate back office systems to reduce the administrative burden on operational teams by using advanced data and technology. 2. Collaborate with the onsite management team to enhance the quality and utilisation of data to meet operational and client requirements. 3. Own and continuously improve back office processes to ensure they are accurate, lean … and fit for purpose. 4. Develop and implement the latest technological advances to drive the digitisation of services and support the delivery of a data-driven approach to service management. ROLE REQUIREMENTS: To be successful in your application to this exciting role as the Digital Transformation Manager, we are looking to identify the following on your profile and past … history: 1. Relevant degree in Science, Business, Information Systems, Environmental Sciences, or Geographical Information Science. 2. Proven experience in operational or analytical management supporting business change. 3. A working knowledge and practical experience with data analysis tools such as Excel/Google Sheets, and a practical understanding of Power BI, SQL, or GIS is desirable. Key Words: Digital Transformation More ❯

Reliability Engineer to support the growth and reliability of a suite of cross-domain services used in complex, high-demand environments. This is a key role focused on ensuring service availability, performance, and cost-efficiency across both cloud and on-prem infrastructure. You'll work closely with development and support teams to evolve infrastructure, enhance observability, and proactively mitigate … environments to meet delivery goals Evaluate tools and technologies to guide build vs. buy decisions Develop expertise across technical and business domains Required Skills & Experience: Strong experience with configuration management tools (e.g., Ansible, Chef) Proficiency with Terraform Hands-on experience with containerisation and orchestration (e.g., Kubernetes, OpenShift) CI/CD pipeline experience (e.g., Jenkins) Monitoring tools (e.g., Prometheus, Grafana … network security protocols Experience with cloud platforms, ideally AWS (EC2, RDS, S3, Lambda) Desirable: Coding experience in Java, Go, Python or similar Knowledge of cross-domain technologies Experience in service management environments Practical application of observability patterns Experience with Azure Additional Information: Due to the nature of the work, successful candidates will be required to undergo security vetting. More ❯

Lambda) Comfortable with MQ messaging (RabbitMQ or similar) Bonus points for: Experience with Azure environments Strong coding ability in Python, Java, or Go Knowledge of cross-domain systems or service management frameworks Proven application of observability and uptime metrics to reduce downtime The Offer: Contract position outside IR35 £500–£600 per day (DOE) Hybrid working from Hereford with More ❯

clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they’re on a mission to help sales teams reach … lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability … time, and overall support quality Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention More ❯

Reliability Engineer to support the growth and reliability of a suite of cross-domain services used in complex, high-demand environments. This is a key role focused on ensuring service availability, performance, and cost-efficiency across both cloud and on-prem infrastructure.You'll work closely with development and support teams to evolve infrastructure, enhance observability, and proactively mitigate reliability … empt issuesSupport development environments to meet delivery goalsEvaluate tools and technologies to guide build vs. buy decisionsDevelop expertise across technical and business domainsRequired Skills & Experience:Strong experience with configuration management tools (e.g., Ansible, Chef)Proficiency with TerraformHands-on experience with containerisation and orchestration (e.g., Kubernetes, OpenShift)CI/CD pipeline experience (e.g., Jenkins)Monitoring tools (e.g., Prometheus, Grafana, InfluxDB … shell scriptingFamiliarity with network security protocolsExperience with cloud platforms, ideally AWS (EC2, RDS, S3, Lambda)Desirable:Coding experience in Java, Go, Python or similarKnowledge of cross-domain technologiesExperience in service management environmentsPractical application of observability patternsExperience with AzureAdditional Information:Due to the nature of the work, successful candidates will be required to undergo security vetting.We welcome applications from More ❯

and replacing client hardware, including desktops, laptops, and peripherals. Troubleshooting system and network problems, diagnosing and resolving technical faults efficiently. Logging all issues, updates, and resolutions accurately in the service management database. Supporting colleagues and senior engineers on larger technical projects and client visits. Youll be fully supported by experienced IT professionals while working towards your qualification through More ❯

Leidos is seeking an experienced Database Administrator (DBA) to be part of a team supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, while click apply for More ❯

services environments. Designing or supporting BPO, helpdesk, or technical support services. Working with diverse technology stacks (.NET, Java, AI/ML, SaaS, Python). Experience with ServiceNow or similar service management tools. Strong communication skills – able to collaborate across international teams and translate business needs into viable technical solutions. The client is unable to offer sponsorship for this More ❯

systems, cybersecurity, and compliance, ensuring world-class support for operations. Working cross-functionally across the business you will drive seamless technology integration, enhance collaboration across geographies, and embed robust service management frameworks. A key aspect of the role includes overseeing complex multi-country projects including acquisitions, migrations, and systems upgrades. This is an exciting opportunity to play a More ❯

systems, cybersecurity, and compliance, ensuring world-class support for operations. Working cross-functionally across the business you will drive seamless technology integration, enhance collaboration across geographies, and embed robust service management frameworks. A key aspect of the role includes overseeing complex multi-country projects including acquisitions, migrations, and systems upgrades. This is an exciting opportunity to play a More ❯

transformation projects. A supportive and collaborative team environment where youll learn from experienced professionals and gain exposure to real-world IT challenges. Development of core technical, communication and project management skills to prepare you for your future career. What does the role look like? Were offering an exciting opportunity for a motivated degree student to join our Aerospace Digital … fast-paced, technology-driven environment. Desirable skills: Familiarity with scripting or programming (e.g., Python, PowerShell). Experience with RHEL and Wintel operating systems. Awareness of cybersecurity principles or ITIL service management. Understanding of CI/CD, automation tools, or DevOps concepts. About Us: Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense More ❯

projects. A supportive and collaborative team environment where you’ll learn from experienced professionals and gain exposure to real-world IT challenges. Development of core technical, communication and project management skills to prepare you for your future career. What does the role look like? We’re offering an exciting opportunity for a motivated degree student to join our Aerospace … fast-paced, technology-driven environment. Desirable skills: Familiarity with scripting or programming (e.g., Python, PowerShell). Experience with RHEL and Wintel operating systems. Awareness of cybersecurity principles or ITIL service management. Understanding of CI/CD, automation tools, or DevOps concepts. About Us: Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense More ❯

you will work within the Business Outcomes & Monitoring Solutions (BOMS) team-a multi-client centre of excellence delivering operational monitoring capabilities and tooling solutions that drive business intelligence and service assurance. You will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. … AppDynamics. Deliver full-stack observability solutions, including application-aware network performance monitoring (NPM), synthetics, log analytics, and infrastructure metrics. Provide live support for monitoring technologies and assist with live service support, including key business events and incident response (some KBE's may be out of hours). Collaborate with architects and project teams to integrate monitoring into solution designs … and test strategies. Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. Participate in continuous improvement initiatives and tooling exploitation to enhance operational efficiency efficiency within immature teams Required Skills and Experience Strong understanding and expereince in SRE principals and methodologies Strong understanding of Observability within a complex tech stack Hands-on experience with monitoring tools More ❯