1 to 25 of 33 Customer Service Jobs in West Sussex

Job Title: Customer Service Admin Location: Billingshurst RH14 9SJ, on-site Salary: £26,000 £29,000 per annum, dependent on experience. Hours: Monday to Friday 8am to 5pm with 1 hour lunch Job Type: Permanent, Full Time Clarion Communication Systems is a rapidly growing Technology company based in … such as processing sales orders and preparing invoices Arranging couriers, sending tracking numbers, dealing with courier mix-ups, sending invoices After sales ad hoc customer calls After sales service - responding to customer non-technical enquiries and complaints Maintaining supplies of stationery and equipment Ad hoc data entry … Handling customer service on ecommerce platforms (messages, calls, invoices, returns) Skills/Experience required: Excellent administration, organisation and time management skills Excellent communication and interpersonal skills within a team Strong IT skills and knowledge of Microsoft Office (Excel, Outlook) Proactive and confident in communicating with customers, suppliers, and More ❯

Proclinical is seeking a Junior Customer Service Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. … excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment. Responsibilities: Provide proactive, customer-focused support to over 2,000 end users. Support the imaging and configuration of many computers. Use ITSM systems to log and track end … working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial. Experience in a face-to-face customer service environment is advantageous. Excellent team working skills. Strong customer service skills. Eagerness to learn and acquire new technical skills. Curious More ❯

We are looking for a Customer Service Administrator, based just outside of Horsham, to work on a hybrid basis for an award winning, innovative team. You will be passionate about giving excellent customer service, striving to solve problems, with an interest in all things IT/… duties will include: * Helping customers get the most out of their software and guiding them through any queries they may have. * Providing high-level customer support via telephone and email. * Onboarding new customers onto the software. * Analysing customer needs and helping to plan the product's future. * Collaborating … with other departments in the company where necessary. * Contributing directly to user guide and support articles. The ideal candidate will have excellent customer service skills, with a desire to provide customers solutions. This is a permanent role, being offered on a hybrid basis of 3 days per week More ❯

is beneficial. Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous. Previous experience in a face-to-face customer service environment, providing reactive and proactive maintenance support, is desirable. In this role you will be working in and amongst various areas of … the business, using your excellent customer service skills and IT knowledge to identify and address technical issues and challenges. Your work will be vital to ensure the smooth operation of IT systems within the company. You will also be responsible for: Provide proactive, customer-focused, face-to … face onsite support to over 2,000 end users. Use problem-solving and interpersonal skills to swiftly resolve IT queries or problems, delivering excellent customer service with a calm, assured, and empathetic approach. Log and track end users' incidents using ITSM systems, adhering to SLAs. Identify recurring issues More ❯

is beneficial. Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is advantageous. Previous experience in a face-to-face customer service environment, providing reactive and proactive maintenance support, is desirable. In this role you will be working in and amongst various areas of … the business, using your excellent customer service skills and IT knowledge to identify and address technical issues and challenges. Your work will be vital to ensure the smooth operation of IT systems within the company. You will also be responsible for: Provide proactive, customer-focused, face-to … face onsite support to over 2,000 end users. Use problem-solving and interpersonal skills to swiftly resolve IT queries or problems, delivering excellent customer service with a calm, assured, and empathetic approach. Log and track end users' incidents using ITSM systems, adhering to SLAs. Identify recurring issues More ❯

Customer Service Analyst - Burgess Hill Your new company A global leader in biotechnology and diagnostics for medicines and diagnostics tools are looking for a 3-month temporary Customer Service Analyst to join their team. This is an excellent opportunity for someone that has a keen interest More ❯

Job Title: 1st Line Service Desk Support Location: Burgess Hill (Fully On-Site) Contract: 3 Months Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an exciting … opportunity for you to join our dynamic team as a 1st Line Service Desk Support! What You'll Do: As a 1st Line Service Support, you'll be the friendly face that supports over 2,000 end users with their IT queries. Your role is crucial in ensuring … that every user receives swift resolutions to their issues. Here's what you can expect: Provide proactive, customer-focused support in a face-to-face setting. Utilise your problem-solving and people skills to assist users efficiently. Log and track incidents using ITSM systems while adhering to service More ❯

Job Title: 1st Line Service Desk Support Location: Burgess Hill (Fully On-Site) Contract: 3 Months Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an exciting … opportunity for you to join our dynamic team as a 1st Line Service Desk Support! What You'll Do: As a 1st Line Service Support, you'll be the friendly face that supports over 2,000 end users with their IT queries. Your role is crucial in ensuring … that every user receives swift resolutions to their issues. Here's what you can expect: Provide proactive, customer-focused support in a face-to-face setting. Utilise your problem-solving and people skills to assist users efficiently. Log and track incidents using ITSM systems while adhering to service More ❯

with the Global Workday Solution Managers as well as the country HR and Operations teams. The Workday Analysts are responsible for providing a responsive service supporting the adoption, development, and continued deployment of Workday. This opportunity provides technical and functional administration of Workday, including day-to-day support and … user adoption. Reporting and Analytics: Develop and enhance reporting capabilities, maintain a reporting catalog, and build custom reports and dashboards. User Training and Support: Customer Service: Provide excellent global customer service to all Workday users. Training and Documentation: Deliver Workday training and develop knowledge articles and … Stay Informed: Keep up-to-date with Workday updates, releases, and best practices. Experience: At least 1 year HRIS Support experience with Workday, managing service requests via a ticketing system, developing dashboards, reports, and experience with Workday integrations. Knowledge of mass transactions and data uploads is also preferred. Skills More ❯

with the Global Workday Solution Managers as well as the country HR and Operations teams. The Workday Analysts are responsible for providing a responsive service supporting the adoption, development and continued deployment of Workday. This opportunity provides technical and function administration of Workday and will include day-to-day … reporting capabilities to support evidence-based decision-making. Maintain a reporting catalog, build custom reports, dashboards, and discovery boards. 3. User Training and Support: Customer Service: Provide excellent and consistent global customer service to all Workday users. Training and Documentation: Provide Workday training to employees at … up-to-date on Workday system updates, releases, and best practices. Requirements: Experience: At least 1 year previous HRIS Support Experience with Workday Managing service requests via a Ticketing system, e.g. ServiceNow Development of Dashboards, Matrix and Composite Reports Mass transactions, such as Uploads Experience with Workday Integrations Knowledge More ❯

and optimise product listings and digital content Develop and implement strategies to increase online visibility and revenue Monitor website and platform performance and analyse customer data Collaborate with marketing and sales teams to drive site traffic and conversions Set and manage pricing structures across platforms Conduct regular competitor and … market analysis Stay updated on E-Commerce trends and best practices Handle customer service enquiries through online platforms Solid understanding of SEO and content management Proven experience in E-Commerce and online platform optimisation Strong project management abilities Excellent written and verbal communication skills Attention to detail and … the ability to multitask effectively Previous experience in customer service Why Join? Competitive salary with a monthly performance-related bonus Supportive team environment and friendly working culture Pension contributions Exciting opportunity to lead and shape E-Commerce growth strategy How to Apply If you're interested in this More ❯

Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across … fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career. The working hours for this particular role is Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity … and the opportunity to attend lots of company and charity lead events. Experience/skills/attributes: Minimum two years’ experience working on a Service Desk Experience of working in an MSP environment is preferable Strong experience of working with Azure Cloud – including virtual servers Azure Active Directory experience More ❯

Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across … fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career. The working hours for this particular role is Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity … and the opportunity to attend lots of company and charity lead events. Experience/skills/attributes: Minimum two years’ experience working on a Service Desk Experience of working in an MSP environment is preferable Strong experience of working with Azure Cloud – including virtual servers Azure Active Directory experience More ❯

you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A More ❯

you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A More ❯

desirable Understanding of backup and disaster recovery systems like Veeam and Mimecast Use of RMM tools such as ConnectWise, Autotask, or N-able Excellent customer service and troubleshooting skills Valid UK driving licence and access to a vehicle Certifications such as Microsoft AZ-104, CompTIA Network+, or equivalent More ❯

applying Site and PC Health Metrics and tools. Point of Contact : Act as the point of contact for on-site critical issues, incidents, and service requests to IT partners and business clients. You will also recommend process improvements and propose cost-saving or cost-avoidance solutions. Communication : Provide written … of integrated technologies through peer-to-peer and self-study. Hands-on role problem-solving with outstanding judgment, expertise, independent work ethic, while anticipating customer needs to proactively develop and provide solutions. Exhibiting critical thinking skills and a sense of autonomy while maintaining composure, confidentiality, discretion, and professionalism in … a demanding environment. Strong customer service skills with the ability to write and speak clearly and effectively, within a multi-functional environment. Preferred: Proficiency using Service Now, and other standard IT tools like Zscaler or similar VPN technology, Nexthink, Power BI. Experience supporting a VIP customer More ❯

a full time basis. As a Sales Order Administrator, you will provide vital administrative and operational support to ensure seamless sales processes and outstanding customer service. The Benefits The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a … a fast-paced environment High level of attention to detail and accuracy Desirable Proficiency in Microsoft Office Suite, particularly Excel Previous experience in a customer service or sales support role The Responsibilities: Manage order processing, produce accurate customer quotes, and raise purchase orders on behalf of Account … Directors Maintain CRM systems and oversee the creation and management of customer contracts Coordinate with customers and vendors to ensure timely delivery of goods and services Arrange travel and accommodation for engineering staff Collaborate closely with Account Directors and Project Managers to support successful project delivery Assist the Head More ❯

a full time basis. As a Sales Order Administrator, you will provide vital administrative and operational support to ensure seamless sales processes and outstanding customer service. The Benefits The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a … a fast-paced environment High level of attention to detail and accuracy Desirable Proficiency in Microsoft Office Suite, particularly Excel Previous experience in a customer service or sales support role The Responsibilities: Manage order processing, produce accurate customer quotes, and raise purchase orders on behalf of Account … Directors Maintain CRM systems and oversee the creation and management of customer contracts Coordinate with customers and vendors to ensure timely delivery of goods and services Arrange travel and accommodation for engineering staff Collaborate closely with Account Directors and Project Managers to support successful project delivery Assist the Head More ❯

other support team members, Workday, Prism or Adaptive as appropriate Work in order to meet expected business performance goals by providing full range of customer service Support all Finance system integrations as a Functional perspective Serve as a strong consultative partner to Finance and HR teams in service … working in similar support and administration role with Workday or similar Ideally have completed Workday Financials Fundamentals Training Experience of using ServiceNow or similar service management software Knowledge and experience of cross functional working on both Finance and HR processes an advantage You'll be able to be yourself More ❯

Calls : Engage in telephone-based sales, building relationships with new and existing businesses. Closing Deals : Successfully close sales and meet or exceed monthly targets. Customer Support : Provide excellent customer service and follow-up to ensure client satisfaction. What We're Looking For: B2B Sales Experience : Experience in More ❯

industry. Job Purpose: As an IT Project Manager, you'll work with the team to ensure professional and consistently high-quality project management and customer service within the SME Project Management team, catering to our IT and Telecommunication clients. Your responsibilities will include managing customer expectations, coordinating … resources, and overseeing costs. Key Responsibilities: Review customer requirements as presented by the sales team and clarify and/or challenge as appropriate but with a view to kicking off the project within the agreed SLA. Execute the project plan ensuring clear and regular communication, with appropriate engagement of … all necessary departments involved whilst continually ensuring an exceptional customer experience. Actively track project progress, including forecast, appointed and completion dates to ensure projects are delivered as per the requirements and within the agreed timeline. To review feedback from customers and engineers (incl. Surveys and job sheets) to ensure More ❯

in touch with Jamie Watson on (phone number removed) (9:00am-5:30pm). Benefits: Birthday day off Extra holiday benefits - increased allowance with service, plus options to buy/sell days Volunteering day - one paid day per year for charity work Wellbeing support - free mental health help and … discounts and Save-As-You-Earn plan (post-probation) Social events - regular team building and gatherings The Requirements: Previous experience in B2B calling or customer-facing roles is helpful but not mandatory Excellent communication skills paired with strong phone etiquette Proficient and comfortable working with Microsoft Office and CRM … Managers Tracking call progress and updating relevant details within the CRM system Developing a strong pipeline of upcoming opportunities across various divisions Delivering exceptional customer service while serving as a representative of the company More ❯

the Technical SEO team to define the correct strategy and delivery schedule to meet the needs and objectives of the client. Maintain high quality service delivery in terms of efficiency and client satisfaction Working with client development plans and internal processes to deliver long-term client relationships. Documenting all … very outset, and to ensure that each project makes a positive contribution to the overall client strategy. Empathetic to client perspectives and needs. High customer service orientation with a stellar record of account management and client satisfaction. Exceptional verbal, written and visual communication skills. Experience of successfully managing More ❯

an IT Analyst (1st/2nd Line Support) to join their team on a 6-month, Full Time basis. The successful candidate will provide customer focused, face to face support to over 900 end users. Requirements You use good problem solving and people skills to ensure users receive swift … resolutions to their IT incidents or queries. You do this with great customer service skills and ensuring you bring a calm assured and empathetic nature to your interactions. You have the ability to identify reoccurring issues and challenges that our end users are experiencing and to raise these More ❯