20 of 20 Customer Service Jobs in West Sussex

join a successful team provide onsite support to users. The role will be based on site in Crawley 5 day per week and will involve taking escalations from the Service Desk as well as dealing with walk ups and deskside support. Experience working with users face to face and providing outcome focused customer service is a must … as opposed to a purely numbers focused ticket clearing approach. The successful IT Support Engineer must excellent customer service/communication skills to complement the technical experience below. IT Support Engineer - Technical Skills/Experience required: Prior experience within a 2nd Line role Windows 11/O365 Administration and Support Providing proficient face to face engagement with customers. … diagnose hardware issues - Printers and Laptops etc To take ownership of tickets and be committed to resolve them end to end Previous Linux experience is desired Experience using Powershell, Service Now and tools like MECM, SCCM or MSCM is also desired. The 2nd line Support Engineer is required to be onsite in Crawley, 5 days a week for the More ❯

join a successful team provide onsite support to users. The role will be based on site in Crawley 5 day per week and will involve taking escalations from the Service Desk as well as dealing with walk ups and deskside support. Experience working with users face to face and providing outcome focused customer service is a must … as opposed to a purely numbers focused ticket clearing approach. The successful IT Support Engineer must excellent customer service/communication skills to complement the technical experience below. IT Support Engineer - Technical Skills/Experience required: Prior experience within a 2nd Line role Windows 11/O365 – Administration and Support Providing proficient face to face engagement with customers. … diagnose hardware issues - Printers and Laptops etc To take ownership of tickets and be committed to resolve them end to end Previous Linux experience is desired Experience using Powershell, Service Now and tools like MECM, SCCM or MSCM is also desired. The 2nd line Support Engineer is required to be onsite in Crawley, 5 days a week for the More ❯

Administrator/Business Support Administration Assistant who has excellent administrative, organisational, time-management, customer service and communication skills is required for an award-winning IT Management Solutions company based in Worthing, West Sussex. SALARY: £23,873 - £25,000 per annum (depending on experience) + Benefits LOCATION: Worthing, West Sussex (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING … 00am to 17:30pm JOB OVERVIEW We have a fantastic new job opportunity for an Administrator/Business Support Administration Assistant who has excellent administrative, organisational, time-management, customer service and communication skills. Working as the Administrator/Business Support Administration Assistant you will handle a variety of office administration tasks, working closely with the Business Support Manager … greeting visitors Maintain office supplies and manage filing systems (both physical and digital) Perform general administrative duties and update contact lists Business Support Monitor Sales and Accounts inboxes Process customer orders, licenses, and maintenance requests with a focus on accuracy Manage all accounting transactions, including raising invoices, credit notes, and purchase orders, using QuickBooks Online Handle invoicing discrepancies and More ❯

Private Healthcare 25 Days Holiday Plus Bank Holidays Full Product Training The Role - Technical Support Engineer, Medical Diagnostic Systems Following expansion, they seek to recruit a technically motivated and customer focused Technical Support Engineer responsible for: The service and breakdown repair on a wide range of sophisticated medical and laboratory diagnostics systems utilised within pathology departments, NHS laboratories … and clinical chemistry environments Liaising with a whole host of external customer contacts, including laboratory managers and laboratory technicians from within the NHS and a range of private independent scientific organisations and laboratories Your Background - Technical Support Engineer, Medical Diagnostic Systems To succeed in this exciting role, you must be able to demonstrate: A competent background as a field … service engineer or technical support engineer with extensive experience working on high value capital equipment and a qualification in electronics You may have experience of working on diagnostic systems, medical devices, laboratory systems, scientific equipment, pharmaceutical, semiconductor, pre-press, printing or high value electronic/electro-mechanical capital equipment Full product training will be provided, so whatever your background More ❯

fulfilment and logistics providers, with an ambitious growth strategy supported by cutting-edge technology You will be part of a dynamic, innovative environment where your leadership will directly influence customer service, operational efficiency, and scalability. Location: East Grinstead Hybrid: 2-3 days per week in office Salary: £80k - £90K With multiple warehouse locations across the southeast of England … implementation, and management of both on-premise and cloud infrastructure. Ensure resilience, scalability, and high availability across all operational sites. Own and strengthen the organisation's cyber security posture. Service Delivery & Operations Manage the IT Service Desk and infrastructure teams to deliver timely, customer-focused support. Drive continual service improvement and root-cause resolution. Strategy & Innovation … and professional development. Governance, Risk & Compliance Maintain the infrastructure and security risk register, ensuring compliance with all relevant regulations and policies. Supplier & Stakeholder Management Manage supplier relationships to maximise service quality and value. Collaborate with internal stakeholders to align infrastructure with business needs. Budget & Asset Management Manage infrastructure budgets and optimise costs. Ensure effective tracking of hardware, software, and More ❯

Employer description: Extech Cloud is a forward-thinking IT managed service provider (MSP) and Microsoft Solutions Partner based in Burgess Hill, West Sussex. Specialising in proactive IT support, cloud transformation, cybersecurity and modern workplace solutions, Extech Cloud helps small to mid-sized businesses across the South of England streamline their operations and embrace digital change. Their services include Microsoft … Cloud apart is their people-first approach. They focus on simplifying IT for their clients, enabling teams to collaborate effectively and securely from anywhere. With a strong emphasis on customer service, innovation and continuous improvement, Extech Cloud positions itself as a trusted partner for businesses looking to grow through technology. Overview: We are looking for an eager candidate … to join us as an apprentice to support the current Service Desk team as we grow our customer base. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Level 3 apprenticeship eventually leading to Microsoft and Azure certifications. Responsibilities: Logging and triaging tickets (phone/email) New laptop/desktop More ❯

Service Support Technician Salary – Up to £35,000 Location – West Sussex What we can offer you: Group Pension Plan – with matched contributions up to 5% Income Protection Scheme & Employee Assistance Program Company Share Incentive Plan & Save-As-You-Earn Scheme Discounts on Gym Memberships Rewards Platform – including high street discounts, employee benefits, and health & wellbeing offerings The role: This … role involves supporting the coordination and processing of customer returns and warranty claims in line with established processes and turnaround targets. Responsibilities include fault diagnosis, evaluation of returned products, and completion of detailed survey reports. The position also covers repair, servicing, and functional testing of returned items, as well as assembly and testing of spare parts orders. Collaboration with … upkeep of the work area and tools in line with 6S standards, and providing off-site support when necessary. What we want from you: Experience working in an electromechanical service and repair setting Proficient in using electronic test equipment such as digital voltmeters (DVM) and oscilloscopes Able to interpret and understand technical drawings Capable of following instructions and working More ❯

Service Support Technician Salary – Up to £35,000 Location – West Sussex What we can offer you: Group Pension Plan – with matched contributions up to 5% Income Protection Scheme & Employee Assistance Program Company Share Incentive Plan & Save-As-You-Earn Scheme Discounts on Gym Memberships Rewards Platform – including high street discounts, employee benefits, and health & wellbeing offerings The role: This … role involves supporting the coordination and processing of customer returns and warranty claims in line with established processes and turnaround targets. Responsibilities include fault diagnosis, evaluation of returned products, and completion of detailed survey reports. The position also covers repair, servicing, and functional testing of returned items, as well as assembly and testing of spare parts orders. Collaboration with … upkeep of the work area and tools in line with 6S standards, and providing off-site support when necessary. What we want from you: Experience working in an electromechanical service and repair setting Proficient in using electronic test equipment such as digital voltmeters (DVM) and oscilloscopes Able to interpret and understand technical drawings Capable of following instructions and working More ❯

We are looking for an eager candidate to join us as an apprentice to support the current Service Desk team as we grow our customer base. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Level 3 apprenticeship eventually leading to Microsoft and Azure certifications. Role Logging and triaging tickets … to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell. You will be working with the Service Desk team, overseen by the Manager and Senior Engineer supporting a large number of customers and grow solid skills to become a fully trained Cloud Engineer We are hopeful … hour lunch break. Expected Duration 1 Year 5 Months Positions Available 1 Closing Date Thursday, 4th September 2025 Start Date Thursday, 11th September 2025 Desired Skills Communication skills Customer care skills Team working Qualifications 3 of any subject GCSE, grade 4+ (A* - C) (Essential) Maths & English GCSE, grade 3+ (D or above) (Essential) About the Employer EXTECH LTD Extech More ❯

Location: Haywards Heath Salary: £29,000 - £30,000, depending on experience Department: Customer & Operations We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our … prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications … particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the More ❯

prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications … particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the More ❯

and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity with cloud technologies (Microsoft … Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you. Apply now with an up More ❯

Horsham (On-Site) Job Summary Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers needs. You will have a keen understanding of the services we are able … to provide and an interest in refining our processes to optimise the customer experience. Personal Specification: - Good organisational and planning skills - Ability to work under pressure to tight deadlines - A positive, can do attitude - Great attention to detail - A team player with interpersonal and collaboration skills - Able to demonstrate prioritisation skills when multi-tasking - Customer focussed role - Pleasant … exploring AI and automation solutions - Entry-level role, no previous experience required Some key responsibilities: - Collecting and inputting accurate meter readings from a variety of sources - ProACTive identification of customer consumable requirements - Key stakeholder in the implementation of the EDI ordering system - Identification of unusual patterns of consumable or device usage - Ordering of toner and other consumable items - Answering More ❯

Horsham (On-Site) Job Summary Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able … to provide and an interest in refining our processes to optimise the customer experience. Personal Specification: - Good organisational and planning skills - Ability to work under pressure to tight deadlines - A positive, can do attitude - Great attention to detail - A team player with interpersonal and collaboration skills - Able to demonstrate prioritisation skills when multi-tasking - Customer focussed role - Pleasant … exploring AI and automation solutions - Entry-level role, no previous experience required Some key responsibilities: - Collecting and inputting accurate meter readings from a variety of sources - ProACTive identification of customer consumable requirements - Key stakeholder in the implementation of the EDI ordering system - Identification of unusual patterns of consumable or device usage - Ordering of toner and other consumable items - Answering More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

the following skills/experience: Experience in the IT Field An ability to demonstrate your competence with repairing/building hardware A can-do attitude to provide the best service to our customers Excellent communication skills Hours of Work: Monday to Friday 8:30am – 5:00pm with one hour for lunch. Keywords – IT repair, device, device engineer, device repair More ❯

suitable IT solutions. Collaborate with internal teams to develop tailored proposals that meet client requirements. Negotiate contracts and close sales deals to meet and exceed sales targets. Provide exceptional customer service to ensure client satisfaction and retention. Manage interactions across different time zones, ensuring timely and effective communication. Required Skills & Qualifications: Proven experience in IT sales or a More ❯

and related industry solutions (or have a genuine interest would be advantageous) Proven capability of identifying decision makers within the target accounts and developing those relationships. Any experience of customer strategic relationships management with key suppliers/vendors. Able to develop existing key accounts/sales across a range of products of a quantifiable sales pipeline of opportunities. Duties … Ability to achieve gross profit objectives according to the targets set and build existing customer revenue and gross profit levels. Develop long term partnerships with existing target customers, (end-users and Installers), by providing technical product/tailored solution proposals to position and its partners to win future business. Proactively target lapsed and “historic” customers to generate new revenue … follow-up on marketing campaigns to generate new revenue and GP opportunities. Respond to quotation requests rapidly, interpreting information and providing alternatives to demonstrate added value whenever possible. Process customer orders, checking customer order paperwork for accuracy, completeness and compatibility and then manage and allocate stock orders when it arrives from suppliers. Offer an outstanding customer service. More ❯

Field Service Engineer SALARY – UP TO £40,000! LOCATION – HORSHAM What we can offer you: Group Pension Plan – with matched contributions up to 5% Income Protection Scheme & Employee Assistance Program Company Share Incentive Plan & Save-As-You-Earn Scheme Discounts on Gym Memberships Rewards Platform – including high street discounts, employee benefits, and health & wellbeing offerings The role: As a … Field Service Engineer, you will provide global support for advanced surveillance and fire control systems across naval, land, and vehicle platforms. This role involves installing, maintaining, and optimizing hardware and software products while ensuring top-tier customer service. Key responsibilities include performing offsite repairs, system installations, and post-service reporting, as well as supporting sales demos and … equipment trials. You will also conduct factory acceptance testing, risk assessments, and continuous improvement initiatives, playing a critical role in maintaining system reliability and customer satisfaction. What we need from you: Experience in maintaining complex systems using electrical and mechanical assembly tools within military environments, including naval, army, or air force applications. Strong electronics knowledge, including microcontrollers and fundamental More ❯

Field Service Engineer SALARY – UP TO £40,000! LOCATION – HORSHAM What we can offer you: Group Pension Plan – with matched contributions up to 5% Income Protection Scheme & Employee Assistance Program Company Share Incentive Plan & Save-As-You-Earn Scheme Discounts on Gym Memberships Rewards Platform – including high street discounts, employee benefits, and health & wellbeing offerings The role: As a … Field Service Engineer, you will provide global support for advanced surveillance and fire control systems across naval, land, and vehicle platforms. This role involves installing, maintaining, and optimizing hardware and software products while ensuring top-tier customer service. Key responsibilities include performing offsite repairs, system installations, and post-service reporting, as well as supporting sales demos and … equipment trials. You will also conduct factory acceptance testing, risk assessments, and continuous improvement initiatives, playing a critical role in maintaining system reliability and customer satisfaction. What we need from you: Experience in maintaining complex systems using electrical and mechanical assembly tools within military environments, including naval, army, or air force applications. Strong electronics knowledge, including microcontrollers and fundamental More ❯