24 of 24 Customer Service Jobs in West Sussex

with an hour for lunch. This key role is a vital part of the organisation and is largely led by customer interaction as well as daily back-office administration. Role and responsibilities to include: To be the first point of contact for new and existing customers Log all service related calls on in-house system and organise service engineers to attend calls. Follow up and order parts through suppliers and keep customers updated Order new kit, arrange delivery dates with customers and co-ordinate the networking of new machines Liaise with management at head office, suppliers ...

also proud to be an Equal Opportunities and a Living Wage Foundation employer. What Will You Be Doing? • Handle first-line queries on customer networks across broadband, VoIP, and access circuits. • Perform diagnostics using packet captures, SIP traces, RTP flow analysis, and router interfaces. • Resolve latency, jitter, call-flow … failures, registration problems, routing anomalies, and vendor interoperability issues. • Engage directly with carriers and platform providers to progress faults on customer lines and hosted voice services. • Maintain structured fault records aligned to regulated standards. • Validate restoration with line tests, QoS checks, and end-to-end call verification on customer ...

Introduction Hexagon's Safety & Infrastructure division is looking for a full-time Customer Experience Marketing Manager to join our EMEA regional marketing team. Our customers are our lifeblood, and this versatile role will be responsible for partnering with new Hexagon public safety customers to ensure engagement and connectivity … organization from the moment agencies purchase the implementation lifecycle and beyond. This individual will be responsible for enhancing customer marketing programs through 1:1 Account-based Marketing from order to go-live, utilizing best-in-class digital marketing capabilities and events, ultimately fostering customer advocacy at project end. ...

solution based on the client's requirements, budget, and timeframe; with the flexibility to adapt the scope as additional needs are identified. Guide the customer through facilitated design sessions and configuration decisions based on best practices and an understanding of the customer's unique business requirements … experience and/or Workday Financials certification, highly desired. Thrives in a fast-paced environment, with a solid commitment to detail. Passion for exceptional customer service and customer collaboration. Strong communication and presentation skills, with the ability to effectively manage customer expectations. Advanced knowledge of Microsoft ...

reduce costs, and improve efficiency. Are you an outgoing, dynamic, and inquisitive sales professional who thrives on winning the next deal and building lasting customer relationships? Infios is seeking a high-energy Senior Account Manager to increase annual spend within an existing portfolio of enterprise customers by promoting … with customers and internal teams, attending meetings, uncovering pain points, shaping compelling proposals, and using Salesforce CRM to track all activity and maintain accurate customer data. As the customer advocate, you will collaborate across departments to ensure full alignment and support for the Existing Business Account Strategy. What ...

Cloud Systems Engineer/Service Engineer , £32,000 - £36,000, Burgess Hill (office based), Monday to Friday (shifts between 8am - 6pm), Permanent, 20 days holiday + Bank Holidays + 2 Birthday days, Pension, parking (first come, first served), training The Role An exciting opportunity for a Cloud Systems Engineer …/Service Engineer to join a growing IT consultancy specialising in cloud solutions. You will be part of the Service Delivery Team, reporting to the Service Delivery Manager, and play a key role in delivering high-quality remote and on-site support to clients. Administering and troubleshooting ...

Posted: 2025-12-12 Country: United Kingdom Location: Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AY Position Role Type: Unspecified Title: Customer Success Manager Location: Crawley, United Kingdom Apply now and be part of the team that's redefining aerospace, every day. Collins Aerospace … solve customers' toughest problems and to meet the demands of a rapidly evolving global market. We are currently on the lookout for a Customer Success Manager to our team. You must have technical knowledge, customer service and technical deployments experience, with an understanding of IT/Networks ...

Posted: 2025-12-12 Country: United Kingdom Location: Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AY Position Role Type: Unspecified Title: Customer Success Manager Location: Crawley, United Kingdom Apply now and be part of the team that's redefining aerospace, every day. Collins Aerospace … solve customers' toughest problems and to meet the demands of a rapidly evolving global market. We are currently on the lookout for a Customer Success Manager to our team. You must have technical knowledge, customer service and technical deployments experience, with an understanding of IT/Networks ...

Role: Service Delivery Coordinator Location: Shoreham by Sea Hours: Monday - Friday 9.00am - 5.30pm Pay: £25,000 - £28,000 per annum Fixed term contract - 6mths This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees … give back to the local community. The Requirements: Essential Bright, positive, hardworking team player Common sense, logical approach with a great eye for detail Customer service focussed with excellent telephone manner. Ideally experience installing WLR, Data Services, SIP, Number Porting, Fax2Email, MyInbound Understand and confidently interact with ...

Role: Service Delivery Coordinator Location: Shoreham by Sea Hours: Monday - Friday 9.00am - 5.30pm Pay: £25,000 - £28,000 per annum Fixed term contract - 6mths This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees … give back to the local community. The Requirements: Essential Bright, positive, hardworking team player Common sense, logical approach with a great eye for detail Customer service focussed with excellent telephone manner. Ideally experience installing WLR, Data Services, SIP, Number Porting, Fax2Email, MyInbound Understand and confidently interact with ...

projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity … with cloud technologies (Microsoft 365, Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step ...

enterprise customers—both remotely and onsite. Think solution architecture within your technical specialism, complex fault resolution, infrastructure audits, and site surveys. You'll attend customer calls for technical discussions and scoping, design best-practice solutions, and interface with account management, vendors, and project teams to deliver what customers actually … architect solutions within your technical specialism Excellent troubleshooting skills with a methodical approach to complex problems Strong desire to grow your technical knowledge and customer service capability Flexibility for adjusted hours or occasional overnight stays on larger projects Full valid UK driving licence (essential) Nice to have: Experience ...

Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring … excellent communication skills and professionalism. Owning and facilitating solutions as well as consultancy on certification challenges. Accountable for managing internal teams to support our customer needs. Managing initiatives (new products, capabilities and regulatory requirements) which impact the certification processes. Minimum Qualifications: Ability to build effective relationships with stakeholders ...

platforms such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery … necessary. Professional Services Engineer – Requirements: Strong communication skills and ability to run client-facing workshops. Experience deploying IT solutions ( SaaS or on-premise) in customer environments. Solid understanding of IT infrastructure , networking, firewalls, and TCP/IP. Good knowledge of telephony systems and protocols ( VoIP/SIP ). Highly ...

confidence to work independently. Hands-on experience with Windows laptops, Microsoft 365 and Android devices. Comfortable producing clear documentation and “how-to” guides. Strong customer service and proactive communication style. Other requirements: Full driving licence. Access to a car for work travel and business-use insurance. Happy ...

right candidate will act with professionalism at all times, champion equality and diversity, and take ownership of their own professional development. Excellent communication and customer service skills are essential, as you'll be working closely with colleagues across the business to deliver outstanding results and support a culture ...

right candidate will act with professionalism at all times, champion equality and diversity, and take ownership of their own professional development. Excellent communication and customer service skills are essential, as you'll be working closely with colleagues across the business to deliver outstanding results and support a culture ...

team leader. Communicate and articulate our value proposition and strategy to prospects and customers to differentiate Overline from its competitors. Maintain high levels of customer service ensuring that Overline remains a valued and key supplier. Always act as an ambassador and representative of Overline to ensure a professional … image for the Company. Develop excellent relationships with allocated customer contacts. Use all Overlines sales support resources and departments to maximise the customer's experience. About you: 3 years experience in an internal sales or field sales role Full UK Driving Licence and access to own vehicle Commercial ...

assessment scoping calls. Managing your own workload calendar. Writing and delivering detailed reports, providing advice and guidance to customers at each stage, Respond to customer queries Complete any admin tasks related to the Cyber Essentials (Trackers etc). Take on any future products that fall within the teams remit … learn and grow within the career of Information Security Required Qualifications 3 Years' experience working in the Information Security, tech or compliance industry Customer service experience IASME Cyber Essentials Assessor (advantageous) IASME Cyber Essentials PLUS Assessor Qualified (Includes confirmation of the IASME VA+ Exam being passed). ...

general office organisation and communication flow. Training In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures Our training … Year 6 Months Positions Available 1 Closing Date Tuesday, 30th December 2025 Start Date Monday, 12th January 2026 Desired Skills Communication skills IT skills Customer care skills Team working Initiative Confidence Enthusiasm Keen to learn new skills Strong work ethic Qualifications English and maths GCSE, grade 4 (Essential) About ...

Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this … identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. Leverage data insights, customer intents, and adoption history to effectively prospect ...

Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. In pursuit of this … goals. What You'll Be Doing Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion. Manage and nurture customer relationships ensuring high satisfaction and retention levels. Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize ...

comprehensive range of physical infrastructure and safety considerations required for a building to meet regulatory requirements. As a leading fire and electrical compliance service provider to the public sector, our success relies upon a market-leading, engaged, and highly skilled team, for which we are always seeking skilled … Full UK driving licence Training will be provided Working Environment This is an operational site-based position that involves collaborating closely with the support service team, while also engaging with our clients. Expect a dynamic and fast paced work setting that combines on site work with on-going communication ...

define and drive data practices, standards and capabilities that enable actionable insights from enterprise operational data. Your work will directly impact efficiency, customer outcomes and regulatory compliance. Key Responsibilities Lead the data strategy for OpEx mining and analytics across UKI. Identify process inefficiencies and performance gaps using advanced analytics. … Deep understanding of Business Process Architecture and value stream management. Exceptional stakeholder management and technical leadership skills. Experience in underwriting, claims, policy admin, or customer services is a plus. Key Interfaces You'll collaborate with senior business unit leaders, product owners, agile coaches, data and AI engineering teams ...