26 to 41 of 41 Remote 2nd Line Support Jobs

Looking to start a career in IT? We are recruiting for a 2nd Line Support Engineer to join a software company based in Shoreham-by-Sea. In this role, you'll be responsible for triaging and resolving complex application issues, investigating bugs, and ensuring high … company, this role is for you! No prior experience is required, as hands-on training will be provided to help you succeed. As a 2nd Line Support, your key responsibilities will include: * Troubleshooting and resolving support cases * Receiving, prioritising and triaging incoming support More ❯

Job Title - Technical Support Adviser 2nd Line IT Salary - up to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 … employees and a $1bn valuation, we are a dynamic force in the industry. We are now recruiting for a Technical Support Adviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer is at the centre of everything that we do. Responsible for handling incoming queries by receiving phone calls, emails More ❯

Job Title - Technical Support Adviser 2nd Line IT Salary - up to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 … employees and a $1bn valuation, we are a dynamic force in the industry. We are now recruiting for a Technical Support Adviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer is at the centre of everything that we do. Responsible for handling incoming queries by receiving phone calls, emails More ❯

Job Title - Technical Support Adviser 2nd Line IT Salary - up to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 … employees and a $1bn valuation, we are a dynamic force in the industry. We are now recruiting for a Technical Support Adviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer is at the centre of everything that we do. Responsible for handling incoming queries by receiving phone calls, emails More ❯

Job Title - Technical Support Adviser 2nd Line IT Salary - up to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 … employees and a $1bn valuation, we are a dynamic force in the industry. We are now recruiting for a Technical Support Adviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer is at the centre of everything that we do. Responsible for handling incoming queries by receiving phone calls, emails More ❯

2nd Line Service Desk Engineer Ashford, Kent Up to £32k DOE Essential Requirement: Driving license for onsite client visits Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level? Would you enjoy a mixture of on … based tasks? Does hybrid working after probation sound appealing? Look no further! Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer. We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most … to work calmly and patiently under pressure Previous experience in a service desk role (service provider or corporate environment) Proven abilities in IT support and installation Working knowledge of: Microsoft Desktop & Office Systems Microsoft 365 and SharePoint troubleshooting Intune and endpoint management Active Directory Security and Administration TCP More ❯

2nd Line Service Desk Engineer – Lincolnshire Contract Personnel are looking for an experienced 2nd Line Service Desk Engineer for our well-established client based in Lincolnshire How does the day-to-day look? Client support - Serve as the main point of contact … for clients, managing and resolving support tickets and queries promptly Client relation - Build and maintain strong relationships with clients to ensure high levels of client satisfaction and retention Assist with client meetings onsite and remote, project coordination and implementation, complaint handling and supporting relationships Documentation - Maintain accurate records … for client interactions, support tickets and resolutions. Provide regular reports on client support activities Continuous improvement - Identify opportunities for process improvements and contribute to the development of best practices in client support Pod development - Present ideas to develop pod operations with the view of More ❯

Infrastructure Support Engineer - Hybrid/Reading (9 day, fortnight) - Up to 35,000 Per Annum + Benefits Join an award-winning Microsoft partner on their mission to deliver exceptional IT solutions! We're … seeking a talented Infrastructure Support Engineer ready to provide premium technical expertise and leadership within our innovative service team. Key Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from … customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities and contribute to service development Support pre-sales activities and service handovers Qualifications & Skills The ideal candidate will possess: Strong expertise in Azure IaaS, VMware ESXi, Hyper-V, and Windows More ❯

Infrastructure Support Engineer - Hybrid/Reading (9 day, fortnight) - Up to £35,000 Per Annum + Benefits Join an award-winning Microsoft partner on their mission to deliver exceptional IT solutions! We're … seeking a talented Infrastructure Support Engineer ready to provide premium technical expertise and leadership within our innovative service team. Key Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from … customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities and contribute to service development Support pre-sales activities and service handovers Qualifications & Skills The ideal candidate will possess: Strong expertise in Azure IaaS, VMware ESXi, Hyper-V, and Windows More ❯

Role: 2nd Line IT Support Engineer Location: Gloucester Salary: £40,000 Are you ready to take your technical expertise to the next level? Our client, a leading managed service provider, is seeking an astute personable and proactive 2nd Line IT Support … but also the flexibility of hybrid working-a balance between office collaboration and remote efficiency. Key Responsibilities: Diagnose and resolve complex second line issues effectively (Microsoft, systems, infrastructure & security) Provide exceptional support across various platforms. Collaborate with team members on escalation matters when necessary. Essential Criteria … innovative environment where each day presents new challenges that fuel personal development while contributing significantly toward enhancing customer satisfaction levels through stellar tech support services rendered consistently over time! If you have what it takes then don't hesitate; apply today with an up-to-date CV! In More ❯

love for technology and interacting with people? Do you want to be part of a smart, fast-growing, and diverse team delivering exceptional support to our clients? Do you want to work with a varied set of charities and not for profit organisations , whose aim is to make … mission is simple: to provide great & affordable IT support for organisations making a positive difference. Were looking for a capable 1st/2nd line IT support engineer who enjoys working with people + technology, likes solving problems and is looking for a new … We have offices in Bath and London. About the role Were looking for someone who is comfortable and experienced working at a 1st/2nd line level providing desktop support to our clients and their users. We support organisations using a variety of More ❯

Role: 2nd Line IT Engineer Location: Hybrid (Office-Based & Remote) Salary: £28,000 - £32,000 Hybrid Working | Paid Certifications | Career Progression Are you a driven 2nd Line Engineer looking for a role where you can level up your technical skills, tackle exciting challenges, and … Hybrid Working flexible remote and office-based work Paid Certifications & Training Microsoft, AWS, Cisco, and more Clear Progression Path move towards 3rd Line or Project roles Private Medical Cover & Sick Pay Annual Leave + Bank Holidays A Collaborative & Supportive Team Environment If youre ready to take your career More ❯

are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic Second Line Engineer to join the helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within … contracted service levels. Your key responsibilities will be to handle escalated issues from first-line support that require a deeper level of technical expertise as well as Perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-line engineers … complex issues. To be successful in this role you must have the following skills An understanding of ITIL and Cyber Essentials frameworks. Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management More ❯

nd Line IT Support Engineer East Surrey. Hybrid working after completion of probation. £30 - 35k with benefits such as annual bonus, private health, enhanced pension + more. This role is working directly for a telecoms service provider & MSP, and they are in a continued stage of … maritime, defence and commercial sectors. Youll be joining the systems management team of 4, all customer facing engineers, who provide hands on technical support, administration and management of the customer managed IT. This role will have a bias towards resolving escalations from more junior team members. There will … when required in this role too. Your background: Were looking for strong Microsoft bias engineer who has worked 1 st or 2 nd line within an MSP. With this role being customer facing, this will suit someone that has a service provider background. An ideal general background of More ❯

We are seeking an experienced and dynamic Second Line IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities and applying … security configurations. You will provide a high level of technical support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated … issues from first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. Ensure proper communication and information transfer More ❯

Job Title: Second Line Applications Support Technician Location: Salisbury (Hybrid) Company: Fexco Property Services (Management) Limited Hours: 37.5 per week About the Role: We are seeking a dedicated and knowledgeable Second Line Applications Support Technician to join our team. This role ensures … exceptional customer service in all Service Desk interactions while maintaining operational excellence. You will provide advanced application support, troubleshooting, and maintenance of our core business applications. Key Responsibilities Handle incoming application support incidents, requests, and changes. Manage and maintain personal call queues, ensuring timely resolution of … support tickets. Troubleshoot and resolve technical issues, from simple user requests to complex application queries. Escalate and collaborate on unresolved issues with 3rd party vendors and internal teams. Assist with application upgrades, database updates, and testing processes. Identify and correct data errors within core applications. Support More ❯