Carlisle, England, United Kingdom Hybrid / WFH Options
The Cumberland Group
energy and creativity to make a positive difference, then this is the job for you. A new and exciting opportunity has arisen for a 2ndLine Application Support Engineer role within our Application Support Team (AST). The successful candidate for this role … and sell up to 3 days. Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development. Hybrid Working - the tools and equipment you need to be able to work from home when you need to … Application Support Engineers, taking on the responsibilities of training, and upskilling 1st Line team members. You will act at the 2ndlinesupport and escalation point for the 1st line Application Support Team providing subject matter expertise More ❯
Job Title: 2ndLine IT Support Engineer - Local Government Location: South-West London Contract Duration: Initial 2 months Day Rate: £250 per day (Inside IR35) Start Date: 17th March 2025 Work Arrangement: Office-based (No remote working) Salt Recruitment is currently seeking an experienced 2nd … a background in public sector or corporate IT environments to provide hands-on support in a fast-paced setting. Key Responsibilities: Provide 2ndline IT support , troubleshooting both hardware and software issues. Support and maintain Windows 10, Windows Server OS, Azure … where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2ndline IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory . Experience troubleshooting hardware and More ❯
Poole, England, United Kingdom Hybrid / WFH Options
Leo Recruitment Limited - IT Recruitment Solutions
Leo Recruitment Limited - IT Recruitment Solutions 2ndLineSupport Engineer Salary: Up to £32,000 (this salary may be slightly negotiable and can be discussed further, depending on your experience) Benefits You’ll Love: Profit Share Scheme: Be part of the Employee Ownership Trust and … can work from home 2 days per week. Modern, well-equipped office designed for productivity and collaboration. Your Role in the Team: As a 2ndLineSupport Engineer, you’ll be at the heart of the action: Device Setup: Manage end-to-end deployment for … as needed. IT Administration: Track hardware/software installations and update configuration management records. What You’ll Bring to the Table: Proven hands-on 2ndLineSupport experience in a service desk role. Expertise in Microsoft 365, Exchange Online, and Azure AD. Strong knowledge of More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Stott and May
Product Support Analyst - 2ndLine Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2ndLine Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated technical support for a suite of internal and client-facing products, including third-party tools. … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2ndline technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯
Product Support Analyst - 2ndLine Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2ndLine Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated technical support for a suite of internal and client-facing products, including third-party tools. … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2ndline technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Cloud Decisions
nd LineSupport Analyst- up to £33k Milton Keynes| Full time| Permanent One of Microsoft’s Gold Partner, a Cloud-first company who are recognised leaders in helping companies transform and innovate is hiring for a 2 nd LineSupport Analyst role. … asked to work primarily from the office, especially during their induction period. After completing induction, a hybrid approach can be discussed with the line … manager. Please ensure you have means to travel to the office. About you They are looking for a service desk analyst to join their 2ndLineSupport team who has excellent incident and problem analysis, diagnosis and resolution skills, ensuring that incidents and requests are More ❯
London, England, United Kingdom Hybrid / WFH Options
Stott and May
from Stott and May Strategic Partnership Executive at Stott & May | Cultivating Top Tech Talent | Fuelling Technology Innovation Across UK Product Support Analyst - 2ndLine Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview … We are looking for a technically savvy and solutions-focused 2ndLine Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated technical support for a suite of internal and client-facing products, including … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2ndline technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯
Milton Keynes, England, United Kingdom Hybrid / WFH Options
TieTalent
Join or sign in to find your next job Join to apply for the Field 2ndLine IT Support Engineer role at TieTalent 2 weeks ago Be among the first 25 applicants About the Role Field 2ndLine IT Support … day and the opportunity to work both from home and on-site? Entrust IT, a trusted Managed Services Provider, is looking for a Field 2ndLine IT Support Engineer to support our growing client base in the Milton Keynes region. With over a … decade of delivering high-quality IT solutions, we take pride in offering expert support to a diverse range of organisations — and we’re ready to welcome a talented engineer like you to our friendly and professional team. Key Responsibilities Supporting client IT environments remotely and on-site, providing More ❯
Welwyn Garden City, England, United Kingdom Hybrid / WFH Options
Tristar Tech Solutions
2ndLine IT Helpdesk Technical Support – Permanent A rare opportunity to join a leading MSP and gain a solid grounding in delivering IT services with further progression options. Due to continued growth, a role has been newly created for a further team member within Tristar … This role would be suitable for: IT Help Desk, IT Support Analyst, Help Desk Support, Experienced 1st line, 2ndline, IT Engineer, Internal IT Support, Remote IT Support, Project Engineer or IT Technician. 37.5 Hours per week. More ❯
Truro, England, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
2ndLine IT Support Advisor Salary DOE Truro – hybrid working. We have an exciting opportunity for a 2ndLine IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of … where you can grow, developer your skills and build a long-term career, this is the opportunity for you! Essential Requirements: Experience in a 2ndlinesupport capacity – telephone, email etc. Office 365/Azure Active Directory Exchange Networking – DNS, Firewalls, Routers Customer focused Desired More ❯
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sterling Bridge Limited
Role : 2ndLine IT Engineer Location : Central Southampton (Hybrid) Salary : £32,000 - £37,000 Hybrid Working | Progression into Cloud Infrastructure & Cyber Security | Paid Certifications Are you a confident 2ndLine Engineer ready to take the next step in your IT career? Want to work … based in Central Southampton, known for delivering top-tier technical support and transformation projects. Theyre looking for a technically capable and ambitious 2ndLine Engineer to join their growing team. Youll work with a wide variety of technologies and clients while being mentored toward progression … Skills: Solid experience with Windows Server, Microsoft 365, networking & firewalls Knowledge of virtualisation (Hyper-V/VMware) & cloud platforms (Azure/AWS) Confident handling 2ndline escalations and working in fast-paced environments Strong communication and a drive to grow technically MSP experience a bonus, but not More ❯
2ndLine Service Desk Engineer Salisbury, Wiltshire – Up to £32k DOE Hybrid working (2–3 days in office, flexible) Driving licence required for occasional onsite visits Are you working in IT support and ready to step up? Do you enjoy variety, solving issues both remotely … Join a long-established and growing Managed Service Provider (MSP) with a strong reputation for service and support. They are now looking for a 2ndLine Service Desk Engineer who can bring technical know-how, a positive attitude, and a focus on great customer service. What’s … Networking (TCP/IP, DNS, DHCP) Microsoft desktop and Office systems Hardware support What we are looking for: Previous experience in a 2ndLine (or strong 1st Line ready to step up) role Strong troubleshooting and communication skills Calm under pressure and focused More ❯
London, England, United Kingdom Hybrid / WFH Options
Aventum Group
Join to apply for the IT 2ndLineSupport Engineer role at Aventum Group Who We Are Since its inception, Aventum Group has sought a different approach to insurance. We are on a mission to be the ‘most inspiring specialty (re)insurance group in the … benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. Role Summary The IT 2ndLineSupport Engineer role sits within the IT Service Desk Team, responsible for leading and overseeing IT support … associated entities. We seek a candidate eager to develop personally while ensuring the business needs are met and expectations exceeded. This role involves support in all aspects of IT across the group. Tickets are submitted via email to our Helpdesk (Zendesk) and must be resolved in lineMore ❯
Stockport, England, United Kingdom Hybrid / WFH Options
AeroCloud
this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success. Our Commitment to Excellence At AeroCloud, being the airport’s first call means exceeding expectations at every … in keeping our team informed, being transparent, and maintaining accountability at every step. Job Requirements About you We are looking for a 1st/2ndLineSupport Engineer to join our Delivery, Implementation and Support (DIS) team who will report directly to the … have any direct reports and will be based in our Stockport Office with a hybrid working model. Summary Of Role As a 1st/2ndlinesupport engineer you will be working across our airport customers, resolving support issues, diagnosing, and troubleshooting across More ❯
Basingstoke, England, United Kingdom Hybrid / WFH Options
Fujitsu
Role: 2ndLine Storage Support Engineer Location: BSN01 (Travel to customer site required) Working Pattern: Shift Working (0700 – 1500 or 1100 – 1900) We are seeking a 2ndLine System Administrator to join our team alongside 2nd and 3rd Line … Management tooling, triage, and escalation processes. Our purpose is to make the world more sustainable by building trust in society through innovation. As a 2ndLine System Administrator, you will contribute to this mission by working with new technologies within a team that values sharing ideas to More ❯
London, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: 2ndLine IT Support/White Glove Service, west london col-narrow-left Client: Eutopia Solutions Location: west london, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted … 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: 2ndLine IT Support/White Glove Service – Professional Services environment We are partnering with our client, a Global Professional Services organisation, as they look to recruit an experienced 2ndLine IT Support professional to join their London team. This team provides onsite IT support to users and guests in their City of London office. A leader in their sector they have been proud to announce that they further increased their multi-billion dollar global revenue by over More ❯
City of London, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: 2ndLine IT Support/White Glove Service, london (city of london) col-narrow-left Client: Eutopia Solutions Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right … Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: 2ndLine IT Support/White Glove Service – Professional Services environment We are partnering with our client, a Global Professional Services organisation, as they look to recruit an experienced 2ndLine IT Support professional to join their London team. This team provides onsite IT support to users and guests in their City of London office. A leader in their sector they have been proud to announce that they further increased their multi-billion dollar global More ❯
This forward-thinking, security-focused Managed IT Service Provider is seeking a 1st- to 2nd-line IT Support Engineer to join their team. The role is predominantly working from home, but you must be within 45 minutes of Central London during your working week (Kent … technical support to a variety of clients across Windows, Mac, cloud, and networking environments, with the opportunity to get hands-on with 2ndline issues, projects, and long-term client solutions. This role suits someone technically skilled, customer-focused, and looking to advance in their … first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st/2ndline), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user More ❯
This forward-thinking, security-focused Managed IT Service Provider is seeking a 1st- to 2nd-line IT Support Engineer to join their team. The role is predominantly working from home, but you must be within 45 minutes of Central London during your working week (Kent … technical support to a variety of clients across Windows, Mac, cloud, and networking environments, with the opportunity to get hands-on with 2ndline issues, projects, and long-term client solutions. This role suits someone technically skilled, customer-focused, and looking to advance in their … first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st/2ndline), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user More ❯
Cambridge, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: 2ndLine Avaya Support Engineer, Cambridge Client: Location: Job Category: Other - EU work permit required: Yes Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 Job Description: Looking to level up your Avaya expertise in a remote … first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and general system support. This team … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯
Norwich, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: 2ndLine Avaya Support Engineer, norwich col-narrow-left Client: Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: Looking to … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯
Basingstoke, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: 2ndLine Avaya Support Engineer, basingstoke col-narrow-left Client: Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Looking to … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯
Wolverhampton, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: 2ndLine Avaya Support Engineer, wolverhampton col-narrow-left Client: Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Looking to … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯
Stevenage, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: 2ndLine Avaya Support Engineer, stevenage col-narrow-left Client: Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Looking to … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯
Cheltenham, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: 2ndLine Avaya Support Engineer, cheltenham col-narrow-left Client: Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Looking to … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2ndLine Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2ndline/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯