2nd Line Support Jobs with Work from Home Options

Second Line Support
UK > Work from Home

The median Second Line Support salary in Work from Home is £31,000 per year according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 420 425 591
Rank change year-on-year +5 +166 -131
Permanent jobs requiring a 2nd Line Support 171 253 249
As % of all permanent jobs with a WFH option 0.51% 0.60% 0.37%
As % of the Job Titles category 0.53% 0.62% 0.38%
Number of salaries quoted 167 241 229
10th Percentile £26,000 £24,000 £24,000
25th Percentile £28,500 £26,250 £25,750
Median annual salary (50th Percentile) £31,000 £31,500 £30,000
Median % change year-on-year -1.59% +5.00% +7.14%
75th Percentile £37,250 £36,000 £34,500
90th Percentile £40,000 £38,750 £38,050
UK median annual salary £30,500 £31,500 £30,000
% change year-on-year -3.17% +5.00% +7.14%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,433 40,693 66,264
% of permanent jobs with a recognized job title 95.99% 96.00% 97.39%
Number of salaries quoted 24,885 28,909 42,146
10th Percentile £33,000 £36,626 £36,250
25th Percentile £42,500 £47,375 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 2nd Line Support in the job title as a proportion of all IT jobs advertised.

2nd Line Support trend for jobs with a WFH option

2nd Line Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 2nd Line Support.

2nd Line Support salary trend for jobs with a WFH option

2nd Line Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing 2nd Line Support over the 6 months to 5 May 2024.

2nd Line Support salary histogram for jobs with a WFH option

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 5 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 2nd Line Support in the job title.

1 112 (65.50%) Microsoft
2 105 (61.40%) Microsoft 365
3 99 (57.89%) Active Directory
4 82 (47.95%) Windows
5 63 (36.84%) Social Skills
6 59 (34.50%) Microsoft Exchange
7 56 (32.75%) Azure
8 50 (29.24%) Customer Service
9 45 (26.32%) Windows 10
9 45 (26.32%) ITIL
10 41 (23.98%) VMware
11 39 (22.81%) Windows Server
12 34 (19.88%) VMware Infrastructure
13 33 (19.30%) Firewall
13 33 (19.30%) Problem-Solving
14 32 (18.71%) Microsoft Intune
15 31 (18.13%) Citrix
15 31 (18.13%) Organisational Skills
16 30 (17.54%) SharePoint
17 29 (16.96%) Microsoft Office
18 28 (16.37%) Hyper-V
19 26 (15.20%) SQL
20 25 (14.62%) SQL Server
20 25 (14.62%) Driving Licence
21 24 (14.04%) DNS
22 22 (12.87%) Incident Management
22 22 (12.87%) Windows 7
23 21 (12.28%) SLA
24 18 (10.53%) Entra ID
25 17 (9.94%) SAN

2nd Line Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (34.50%) Microsoft Exchange
2 30 (17.54%) SharePoint
3 2 (1.17%) Exchange Server 2007
3 2 (1.17%) Exchange Server 2010
3 2 (1.17%) Exchange Server 2013
Applications
1 29 (16.96%) Microsoft Office
2 2 (1.17%) Spreadsheet
Business Applications
1 4 (2.34%) Dynamics CRM
1 4 (2.34%) Dynamics NAV
2 1 (0.58%) Dynamics AX
Cloud Services
1 105 (61.40%) Microsoft 365
2 56 (32.75%) Azure
3 18 (10.53%) Entra ID
4 6 (3.51%) Google Workspace
5 5 (2.92%) Power Platform
6 4 (2.34%) Dynamics 365
7 3 (1.75%) AWS
8 2 (1.17%) Mimecast
8 2 (1.17%) OneDrive
9 1 (0.58%) Azure DevOps
9 1 (0.58%) GCP
9 1 (0.58%) WhatsApp
Communications & Networking
1 33 (19.30%) Firewall
2 24 (14.04%) DNS
3 17 (9.94%) SAN
4 16 (9.36%) LAN
4 16 (9.36%) TCP/IP
5 15 (8.77%) DHCP
5 15 (8.77%) WAN
6 14 (8.19%) VoIP
6 14 (8.19%) VPN
7 11 (6.43%) Remote Desktop
8 10 (5.85%) Wi-Fi
9 7 (4.09%) VLAN
9 7 (4.09%) Wireless
10 6 (3.51%) Internet
10 6 (3.51%) NAS
11 4 (2.34%) Broadband
11 4 (2.34%) WLAN
12 3 (1.75%) ADSL
13 2 (1.17%) Ethernet
14 1 (0.58%) HTTP
Database & Business Intelligence
1 25 (14.62%) SQL Server
2 7 (4.09%) Amazon RDS
3 1 (0.58%) Power BI
Development Applications
1 2 (1.17%) JIRA
General
1 63 (36.84%) Social Skills
2 31 (18.13%) Organisational Skills
3 14 (8.19%) Finance
4 9 (5.26%) Analytical Skills
5 8 (4.68%) Manufacturing
5 8 (4.68%) Telecoms
6 7 (4.09%) Inclusion and Diversity
7 5 (2.92%) Legal
7 5 (2.92%) Public Sector
8 3 (1.75%) French Language
9 2 (1.17%) Games
9 2 (1.17%) German Language
10 1 (0.58%) Banking
10 1 (0.58%) Electronics
10 1 (0.58%) Financial Institution
10 1 (0.58%) Law
10 1 (0.58%) Marketing
10 1 (0.58%) Presentation Skills
10 1 (0.58%) Retail
10 1 (0.58%) Tech for Good
Libraries, Frameworks & Software Standards
1 3 (1.75%) .NET
1 3 (1.75%) ASP.NET
2 2 (1.17%) CSS
2 2 (1.17%) XML
3 1 (0.58%) ARM Templates
3 1 (0.58%) HTML
3 1 (0.58%) JSON
Miscellaneous
1 25 (14.62%) Driving Licence
2 13 (7.60%) Self-Motivation
3 11 (6.43%) Enterprise Storage
4 10 (5.85%) iPad
5 6 (3.51%) Smartphone
6 4 (2.34%) Virtual Team
7 3 (1.75%) Apple TV
7 3 (1.75%) Handset
7 3 (1.75%) Team-Oriented Environment
8 1 (0.58%) Fat Client
8 1 (0.58%) iPhone
8 1 (0.58%) Management Information System
8 1 (0.58%) New Media
8 1 (0.58%) Thin Client
Operating Systems
1 82 (47.95%) Windows
2 45 (26.32%) Windows 10
3 39 (22.81%) Windows Server
4 22 (12.87%) Windows 7
5 16 (9.36%) Windows 8
6 11 (6.43%) Android
6 11 (6.43%) Apple iOS
7 10 (5.85%) Linux
8 9 (5.26%) Windows Server 2016
9 8 (4.68%) Windows Server 2012
10 5 (2.92%) Windows Server 2008
10 5 (2.92%) Windows Server 2019
11 3 (1.75%) Red Hat Enterprise Linux
12 1 (0.58%) AIX
12 1 (0.58%) Mac OS
12 1 (0.58%) Mac OS X
12 1 (0.58%) Windows NT
12 1 (0.58%) Windows XP
Processes & Methodologies
1 50 (29.24%) Customer Service
2 45 (26.32%) ITIL
3 33 (19.30%) Problem-Solving
4 22 (12.87%) Incident Management
5 13 (7.60%) Server Management
6 12 (7.02%) Line Management
7 11 (6.43%) Desktop Virtualisation
8 10 (5.85%) Service Management
8 10 (5.85%) Time Management
9 8 (4.68%) Asset Management
9 8 (4.68%) Software Deployment
10 7 (4.09%) Service Delivery
11 6 (3.51%) Antivirus Management
11 6 (3.51%) CRM
11 6 (3.51%) ITSM
11 6 (3.51%) Mentoring
11 6 (3.51%) Storage Management
11 6 (3.51%) User Experience
12 5 (2.92%) ERP
12 5 (2.92%) Preventative Maintenance
Programming Languages
1 26 (15.20%) SQL
2 13 (7.60%) PowerShell
3 3 (1.75%) C#
4 1 (0.58%) Bicep
4 1 (0.58%) JavaScript
Qualifications
1 15 (8.77%) Microsoft Certification
2 12 (7.02%) Azure Certification
3 7 (4.09%) CCNA
3 7 (4.09%) Cisco Certification
4 5 (2.92%) ITIL Certification
5 4 (2.34%) Network+ Certification
6 3 (1.75%) Degree
6 3 (1.75%) MCITP
7 1 (0.58%) A+ Certification
7 1 (0.58%) AWS Certification
7 1 (0.58%) MCSE
Quality Assurance & Compliance
1 21 (12.28%) SLA
2 3 (1.75%) QA
3 1 (0.58%) Cyber Essentials
3 1 (0.58%) GDPR
3 1 (0.58%) ISO/IEC 27001
System Software
1 99 (57.89%) Active Directory
2 34 (19.88%) VMware Infrastructure
3 28 (16.37%) Hyper-V
4 15 (8.77%) XenApp
5 14 (8.19%) VirtualBox
5 14 (8.19%) XenDesktop
6 11 (6.43%) Virtual Desktop
7 2 (1.17%) VMware ESXi
8 1 (0.58%) Virtual Machines
8 1 (0.58%) vSphere
Systems Management
1 32 (18.71%) Microsoft Intune
2 7 (4.09%) SCCM
3 2 (1.17%) FortiGate
3 2 (1.17%) Microsoft Data Protection Manager
3 2 (1.17%) SCDPM
3 2 (1.17%) Single Sign-On
Vendors
1 112 (65.50%) Microsoft
2 41 (23.98%) VMware
3 31 (18.13%) Citrix
4 11 (6.43%) Apple
4 11 (6.43%) Cisco
5 9 (5.26%) Veeam
6 8 (4.68%) Google
7 6 (3.51%) ESET
7 6 (3.51%) Sophos
8 4 (2.34%) Dell
8 4 (2.34%) Sun
9 3 (1.75%) Aderant
9 3 (1.75%) Barracuda Networks
9 3 (1.75%) HP
9 3 (1.75%) Red Hat
10 2 (1.17%) Acronis
10 2 (1.17%) Datto
10 2 (1.17%) Meraki
10 2 (1.17%) ServiceNow
11 1 (0.58%) Samsung