Contact Channel CX Lead – Full Time – Reading
- Location
- Reading, England, United Kingdom
account management, and outbound communications. Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery and ongoing improvement of all customer touchpoints Best Practice Implementation: Apply best practices in channel management and campaign strategy to drive performance outcomes and enhance customer satisfaction. … siloed teams and processes, building unified and effective customer journeys. Stakeholder Engagement: Engage stakeholders effectively and provide leadership in driving cross-functional projects and continuous improvement initiatives. Base location: Hybrid/Reading (minimum one day in the office per week, with flexibility to attend additional days ...