101 to 125 of 240 Remote/Hybrid Customer Experience Jobs

incident, request, problem and service management processes across a portfolio of applications including: ServiceNowMicrosoft Dynamics 365 Project OperationsMicrosoft Dynamics 365 Field ServiceMicrosoft Dynamics 365 Customer Engagement (CE)Microsoft Dynamics 365 Finance Operations (FinOps)Microsoft Dynamics 365 Human Resources (HR)Proprietary on-premise business applicationsThe Application Support Desk Manager will … operational leader for the team, ensuring high levels of customer satisfaction, strong service performance against SLA targets, effective escalation management, and continuous improvement of support processes. The role serves as the key interface between Service Desk teams, end users, third-line resolver groups, application specialists, development teams, and business ...

dynamic Strategy and Architecture team, focusing on projects centred around Salesforce platforms. We are in the middle of a journey to transform our customer experience through technology, with a global rollout and integration of Salesforce components. Joining forces with our vibrant product, engineering, data, operations, and digital community … contribute to designing, developing, and operating RS' global Customer Technology systems. Our team engages in cutting-edge product advancements and enterprise initiatives, crafting the necessary technology solutions to bolster these innovations. What You Will Be Doing Develop the architecture & overall design for major/strategic projects which involve Salesforce ...

Description: Summary:The Summer College Internship Program is a 10-week paid internship experience that provides undergraduate and graduate students with the opportunity to attend development workshops, network, and be part of our company. Our college interns work on meaningful projects, are mentored under their respective managers, and continue … work within the skills-based tracks of Business Administration, Information Technology, Actuarial, Human Resources, Analytics & Data, Communications, Finance, Marketing & Sales, Project Management, Clinical Studies, Customer Experience, Digital Operations, and other non-technical and/or technical based degree programs. This is a paid 10-week summer internship from ...

client is a leading UK airline and holiday company. We're looking for an experienced Lead CRO Developer to join our Digital Experience team and help shape the future of experimentation and optimisation across our websites. If you're passionate about using technology, data and experimentation to improve customer … client flightsand our client packages Were working together to deliver an amazing journey, literally! We work together to really drive forward a Customer First ethos, creating unforgettable package holidays and flights. We couldnt do it without our wonderful people. What you'll be doing: Lead Experimentation Delivery: Lead ...

project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes across the United Kingdom … commitments are visible and acted upon. Set the service performance approach for SLAs, XLAs and supporting operational measures, ensuring that service reporting reflects user experience as well as contractual performance. Coordinate regional delivery teams so that local priorities, language needs, national controls and stakeholder concerns are represented in global ...

project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes across the United Kingdom … commitments are visible and acted upon. Set the service performance approach for SLAs, XLAs and supporting operational measures, ensuring that service reporting reflects user experience as well as contractual performance. Coordinate regional delivery teams so that local priorities, language needs, national controls and stakeholder concerns are represented in global ...

today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people … supplier relationships. Youll make sure services meet their contractual commitments, operational risks are addressed and suppliers remain accountable for delivering the quality, performance and customer experience expected. Youll be trusted to lead supplier conversations, challenge performance constructively and bring the right people together when issues need resolving. Alongside ...

Solutions is seeking an experienced Salesforce Data 360 Consultant for a remote contract opportunity within the UK. The successful candidate will have hands-on experience with Salesforce Data 360, previously known as Data Cloud, and a strong understanding of customer data management, data integration and customer data … unification. You will be responsible for helping deliver Salesforce Data 360 solutions that enable organisations to unify customer information, improve data accessibility and support personalised customer experiences. This role would suit a technically capable consultant who can work independently, collaborate with stakeholders and contribute to successful project delivery. ...

date and translate this into detailed tickets and requirements for development. The immediate priority is supporting the transition from the existing website search experience towards a new, more natural-language-driven approach using Elasticsearch and vector-based search. You will work closely with digital, UX, content, analytics and engineering … working confidently with designs and interactions within Figma. Interrogate proposed use cases to ensure features solve genuine user problems and deliver value. Balance user experience requirements against technical constraints and make pragmatic product decisions. Prioritise immediate deliverables while contributing to the wider Search & Discovery roadmap. Help shape the evolution ...

works so that you can disrupt it from the inside out Partner with technology teams to explore new innovative and resilient solutions to address customer needs Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products … Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry, with in-market results A track record of thought & exploration leadership and delivery across complex products or platform capabilities ...

This includes on-site and remote work. The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely. All while delivering exceptional customer service … Attend project meetings and ensure all stakeholders are updated with progress throughout the project delivery Build the solution, where possible, ahead of visiting the customer site and act as the key escalation point for team members to assist with technical issues. Ensure regular communication with clients while exceeding their ...

Messaging: Develop clear and differentiated messaging that connects product capabilities to meaningful merchant outcomes, such as improved performance, reduced payment failures, and a better customer experience. Partner Closely with Relevant Product Marketeers: Collaborate closely with relevant Product Marketing Managers to ensure alignment across narratives, campaigns, and value propositions. Contribute … guidance. Improve Ways of Working: Contribute to improving product marketing processes and approaches within your area. What We're Looking ForProduct Marketing or Payments Experience: Experience in product marketing, go-to-market, or payments-related roles. Familiarity with relevant product, payments, or platform concepts is a strong plus. ...

base + Bonus + Benefits. The opportunity: Transform a large-scale technology operation, challenge the status quo and build a first-class customer delivery function. Are you a senior technology operations or professional services leader who knows how to turn underperforming operations into high-performing, customer-focused teams … combine strategic vision with the practical ability to make things happen. The business has reached a pivotal point. Its technology, people and customer delivery capabilities provide a strong foundation, but there is a clear opportunity to raise standards, improve quality, streamline processes and create a more joined-up, efficient ...

well-established organisation where you'll have the autonomy to influence service strategy, improve operational processes, and make a genuine impact on both customer experience and business performance. Responsibilities Lead, coach and develop service and support teams. Manage incidents, service requests and problem management activities against agreed service … leaders. Identify trends, recurring issues and root causes to improve service delivery. Ensure effective resource and capacity planning across the service function. Champion a customer-focused culture across the team. Requirements Proven experience in a Service Delivery Manager, Operations Manager or similar leadership role. Strong people management ...

trend-driven footwear and fashion retailer with a strong digital presence and a portfolio of distinctive brands. With a focus on delivering an exceptional customer experience and driving online growth, the business is looking for an ecommerce optimisation & personalisation specialist to enhance its digital shopping journeys and maximise … commercial performance across its websites and apps. The successful candidate will be responsible for delivering website optimisation and personalisation initiatives to improve conversion, customer engagement and sales performance. This will include planning and evaluating A/B tests, analysing customer behaviour, enhancing onsite merchandising and product recommendations, optimising ...

secure, resilient and scalable. You'll play a key role in shaping the architecture roadmap for our mobile platforms, influencing decisions that impact customer experience, engineering effectiveness and long-term technology sustainability. Key responsibilities include: Leading the end-to-end solution architecture for complex mobile initiatives, ensuring designs … support customer, business and technology objectives. Creating architecture roadmaps, solution designs and technical options that enable delivery teams to make informed decisions and deliver at pace. Working with Product Owners, Engineering Leads and Enterprise Architects to align strategic priorities, dependencies and delivery plans. Embedding secure-by-design and resilient ...

dashboards, and proactive alerting strategies. Lead storage lifecycle initiatives including cluster expansions, hardware refreshes, software upgrades, OpenStack integrations, and large-scale migration projects. Your Experience Should Include...5+ years operating large-scale Linux infrastructure with significant experience supporting distributed storage systems in production environments. 2+ years hands-on Ceph … pool design, placement groups, and performance troubleshooting. Strong understanding of Linux internals, storage architecture, networking, filesystems, block devices, and performance analysis under production workloads. Experience developing operational automation and tooling with Python, Shell, and configuration management platforms such as Ansible, SaltStack, Puppet, or Chef. Proven incident response expertise, including ...

business problems and improve our customers' experience. This could include personalised communications for customers, improving our stock management models, better marketing effectiveness, maximising customer lifetime value and reducing customer churn. On any day, depending on your expertise and your learning objectives, you could be building models … relevant parts of the data science lifecycle including documentation and security considerations - Analysis of diverse data using statistical methods to make recommendations to improve customer experience and business results - Identify improvements in own work and develop own skills - Good understanding and use of our internal dataset - Working collaboratively ...

business problems and improve our customers' experience. This could include personalised communications for customers, improving our stock management models, better marketing effectiveness, maximising customer lifetime value and reducing customer churn. On any day, depending on your expertise and your learning objectives, you could be building models … relevant parts of the data science lifecycle including documentation and security considerations - Analysis of diverse data using statistical methods to make recommendations to improve customer experience and business results - Identify improvements in own work and develop own skills - Good understanding and use of our internal dataset - Working collaboratively ...

sustainable solutions. You think beyond individual features and solutions to the long-term health of the technology: architecture, reliability, security, scalability, operability, developer experience, technical debt and the ability of teams to evolve their systems sustainably. You are comfortable working with engineers, Product, Programme and business stakeholders, communicating complex … Technologies Data platforms and integrations CI/CD pipelines and developer tooling GitHub Monitoring and observability tooling Jira & Confluence You do not need experience with all of these technologies to apply. We are particularly interested in engineering leaders who can lead teams through technology change and help engineers develop ...

Loomis UK is on an ambitious technology transformation journey. We are investing in data, automation and artificial intelligence to improve operational efficiency, enhance customer experience, strengthen decision-making and support future growth. We're looking for an exceptional Data, AI & Automation Manager to lead this transformation. Hours … insight and unlock new ways of working through technology. From deploying AI use cases and business automation to delivering executive dashboards and evolving our Customer Portal, your work will have a visible and lasting impact on the organisation. In this role you will: Define and deliver Loomis ...

cloud adoption, AI innovation, technology simplification and reduced technical debt. High-performing SAP Platform services that consistently meet agreed availability, recoverability, security, compliance and customer experience objectives. Optimised technology investments and supplier partnerships, delivering measurable business value through effective financial management, license governance, commercial oversight and strategic vendor … effective succession planning. Trusted technology leadership and governance, providing strategic direction, informed decision-making and effective management of technology, operational and cyber risks. Demonstrated experience identifying, shaping and adopting AI, automation and emerging SAP technologies to deliver measurable business value and operational improvements. What you will need ...

space , sustainability is at the heart of our purpose . So what's your next change? Are you creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services? A vacancy for a Service Delivery Manager, UK - National Messaging has arisen within … concluded. You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement improvement actions, and increase the level of customer satisfaction. You will manage and report on the planned operating budget. You will contribute to the definition of new products and services with the product ...

across the business's digital channels. Working closely with sales, marketing and leadership teams, you'll be responsible for driving revenue growth, enhancing the customer journey and delivering a best-in-class online experience. Key responsibilities include: Developing and executing the overall e-commerce strategy Driving online sales growth … profitability and customer acquisition Leading the performance of the brand's e-commerce platforms and key online retail partners Optimising website conversion, digital merchandising and customer experience Managing promotional plans, digital trading calendars and online campaigns Using data and insights to identify growth opportunities and improve performance ...

reliable operation of end-user technology and local IT services while supporting business continuity and a positive employee experience. The role requires a strong customer-service mindset, effective communication and problem-solving skills, and the ability to work independently while operating within Boston Scientific's global IT standards, security … policies, security standards, regulatory requirements, and approved processes, and appropriately escalate suspected security issues or incidents. • Maintain a strong focus on the employee experience by providing responsive, professional, and clear communication throughout the support process. Essential Qualifications and Experience • A relevant IT qualification, professional certification, or equivalent practical ...