101 to 125 of 918 Remote Customer Experience Jobs

Department Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to … customer experience has paid off, as DISH is a six-time J.D. Power award winner for being in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how … ll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends More ❯

Department Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to … customer experience has paid off, as DISH is a six-time J.D. Power award winner for being in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how … ll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends More ❯

Department Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to … customer experience has paid off, as DISH is a six-time J.D. Power award winner for being in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how … ll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and More ❯

for someone with a commercial mindset who enjoys connecting with clients, closing deals, and providing exceptional service. You’ll be part of a business where your contribution directly impacts customer satisfaction and growth. What the role involves As the Inbound Sales and Customer Relationship Executive, you’ll manage inbound enquiries, qualify leads, convert them into new sales, and … nurture existing customer relationships to retain and grow business value. You’ll work closely with internal teams, ensuring a seamless experience for customers from initial contact to ongoing service. Key responsibilities Inbound Sales: Manage incoming sales enquiries via phone, email, and online channels Assess the suitability of enquiries and explore customer needs Recommend the right services, explain … benefits, and advise on pricing Negotiate and close deals, ensuring smooth handover to the onboarding team Maintain accurate customer records in CRM and billing systems Provide feedback on customer trends, needs, and challenges to management Customer Relationship Management: Proactively contact existing customers to support renewals and upsell opportunities Handle customer queries and complaints efficiently, maintaining strong More ❯

our clients teams, including some of the UKs largest organisations, this is a key role focused on engaging IT Users - track ing , measur ing and report ing on Users experience using IT Services end-to-end, to drive continual service improvement and value of IT Services . The role will include the following areas of responsibility : XLA (Experience Level Agreements) Colleague Experience Surveys Reporting/Dashboards Manage complaints Maintain Continual Improvement Plans Attend/Lead Service Relationship Meetings The ideal candidate will have a strong technical understanding , with a proven ability to build and maintain effective relationships across a wide range of stakeholders. You will be confident and articulate, cap able of track ing performance, identifying … key trends , and communicat ing insights clearly and effectively . Key Responsibilities: Lead Service Review: Chair regular internal Service Reviews with departments, as a forum to capture Service Experience and Value of IT, document ing and track ing minutes and actions Measure Experience: Create and maintain Colleague Experience Surveys to build data-driven insights and drive C More ❯

what’s possible through technology. You’ll bring together deep industry expertise, cutting-edge architecture, and advisory know-how to lead complex transformations across digital commerce, supply chain, and customer experience — all while steering the next wave of innovation across the Consumer Markets sector. 🌍 What you’ll be doing Leading high-impact technology and architecture engagements across Retail … optimisation. Defining “North Star” architecture visions that combine business strategy, technology innovation, and measurable business outcomes. Driving the adoption of emerging technologies (AI, Cloud, Data, and Automation) to reimagine customer experience and operational resilience. Acting as a trusted advisor to senior executives on major transformation programmes — influencing direction, investment, and design. Building and leading cross-functional teams across … architecture, delivery, and consulting, ensuring solutions stay pragmatic and outcome-focused. 💡 Experience required 10–15+ years’ experience leading complex, end-to-end solution architecture across major technology and business transformation programmes. Strong background in Consumer Markets (Retail, CPG, or Retail Pharma), with practical experience shaping digital and data-driven solutions. Proven track record engaging with C-suite More ❯

what’s possible through technology. You’ll bring together deep industry expertise, cutting-edge architecture, and advisory know-how to lead complex transformations across digital commerce, supply chain, and customer experience — all while steering the next wave of innovation across the Consumer Markets sector. 🌍 What you’ll be doing Leading high-impact technology and architecture engagements across Retail … optimisation. Defining “North Star” architecture visions that combine business strategy, technology innovation, and measurable business outcomes. Driving the adoption of emerging technologies (AI, Cloud, Data, and Automation) to reimagine customer experience and operational resilience. Acting as a trusted advisor to senior executives on major transformation programmes — influencing direction, investment, and design. Building and leading cross-functional teams across … architecture, delivery, and consulting, ensuring solutions stay pragmatic and outcome-focused. 💡 Experience required 10–15+ years’ experience leading complex, end-to-end solution architecture across major technology and business transformation programmes. Strong background in Consumer Markets (Retail, CPG, or Retail Pharma), with practical experience shaping digital and data-driven solutions. Proven track record engaging with C-suite More ❯

what’s possible through technology. You’ll bring together deep industry expertise, cutting-edge architecture, and advisory know-how to lead complex transformations across digital commerce, supply chain, and customer experience — all while steering the next wave of innovation across the Consumer Markets sector. 🌍 What you’ll be doing Leading high-impact technology and architecture engagements across Retail … optimisation. Defining “North Star” architecture visions that combine business strategy, technology innovation, and measurable business outcomes. Driving the adoption of emerging technologies (AI, Cloud, Data, and Automation) to reimagine customer experience and operational resilience. Acting as a trusted advisor to senior executives on major transformation programmes — influencing direction, investment, and design. Building and leading cross-functional teams across … architecture, delivery, and consulting, ensuring solutions stay pragmatic and outcome-focused. 💡 Experience required 10–15+ years’ experience leading complex, end-to-end solution architecture across major technology and business transformation programmes. Strong background in Consumer Markets (Retail, CPG, or Retail Pharma), with practical experience shaping digital and data-driven solutions. Proven track record engaging with C-suite More ❯

what’s possible through technology. You’ll bring together deep industry expertise, cutting-edge architecture, and advisory know-how to lead complex transformations across digital commerce, supply chain, and customer experience — all while steering the next wave of innovation across the Consumer Markets sector. 🌍 What you’ll be doing Leading high-impact technology and architecture engagements across Retail … optimisation. Defining “North Star” architecture visions that combine business strategy, technology innovation, and measurable business outcomes. Driving the adoption of emerging technologies (AI, Cloud, Data, and Automation) to reimagine customer experience and operational resilience. Acting as a trusted advisor to senior executives on major transformation programmes — influencing direction, investment, and design. Building and leading cross-functional teams across … architecture, delivery, and consulting, ensuring solutions stay pragmatic and outcome-focused. 💡 Experience required 10–15+ years’ experience leading complex, end-to-end solution architecture across major technology and business transformation programmes. Strong background in Consumer Markets (Retail, CPG, or Retail Pharma), with practical experience shaping digital and data-driven solutions. Proven track record engaging with C-suite More ❯

what’s possible through technology. You’ll bring together deep industry expertise, cutting-edge architecture, and advisory know-how to lead complex transformations across digital commerce, supply chain, and customer experience — all while steering the next wave of innovation across the Consumer Markets sector. 🌍 What you’ll be doing Leading high-impact technology and architecture engagements across Retail … optimisation. Defining “North Star” architecture visions that combine business strategy, technology innovation, and measurable business outcomes. Driving the adoption of emerging technologies (AI, Cloud, Data, and Automation) to reimagine customer experience and operational resilience. Acting as a trusted advisor to senior executives on major transformation programmes — influencing direction, investment, and design. Building and leading cross-functional teams across … architecture, delivery, and consulting, ensuring solutions stay pragmatic and outcome-focused. 💡 Experience required 10–15+ years’ experience leading complex, end-to-end solution architecture across major technology and business transformation programmes. Strong background in Consumer Markets (Retail, CPG, or Retail Pharma), with practical experience shaping digital and data-driven solutions. Proven track record engaging with C-suite More ❯

are not only part of history, they're making history. This position description does not represent a current opening but may be used to identify candidates with skills and experience for positions within Northrop Grumman that frequently become available. Candidates who express an interest may be considered for future positions at Northrop Grumman. Join the Northrop Grumman team to … planning solutions Collaborate with the Chief Architect and Lead Systems Engineer to build and test OMS tools, services, and bridges? Generate and present material to support internal and external customer briefings met Basic Qualifications: Software Engineer: Bachelor's Degree in Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university with 2 Years experience; OR a master … s degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university with 0 Years experience Principal Software Engineer: Bachelor's Degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university with 5 Years experience; OR a master's degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an More ❯

are not only part of history, they're making history. This position description does not represent a current opening but may be used to identify candidates with skills and experience for positions within Northrop Grumman that frequently become available. Candidates who express an interest may be considered for future positions at Northrop Grumman. Join the Northrop Grumman team to … planning solutions Collaborate with the Chief Architect and Lead Systems Engineer to build and test OMS tools, services, and bridges? Generate and present material to support internal and external customer briefings met Basic Qualifications: Software Engineer: Bachelor's Degree in Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university with 2 Years experience; OR a master … s degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university with 0 Years experience Principal Software Engineer: Bachelor's Degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university with 5 Years experience; OR a master's degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an More ❯

FTC London (Hybrid – 1 day per week in office) We’re working with a fast-growing, consumer-facing tech business looking for a Data Science Manager to join their Customer Insights team on a 12-month fixed-term contract. There is potential for the role to become permanent, though this cannot be guaranteed. In this role, you’ll lead … a team of four data scientists focused on improving the customer experience across a dynamic online marketplace. You’ll work closely with teams across finance, shipping, and fraud, using data to uncover opportunities, optimise decision-making, and enhance how customers interact with the platform. The ideal candidate will combine hands-on technical skills with proven experience leading … the team’s work translates into measurable business impact. What you’ll be doing: Leading and mentoring a team of four data scientists. Delivering data science projects that support customer and marketplace initiatives. Applying advanced analytics and machine learning to areas such as customer behaviour, marketing performance, supply chain optimisation, or fraud detection. Collaborating cross-functionally with finance More ❯

FTC London (Hybrid – 1 day per week in office) We’re working with a fast-growing, consumer-facing tech business looking for a Data Science Manager to join their Customer Insights team on a 12-month fixed-term contract. There is potential for the role to become permanent, though this cannot be guaranteed. In this role, you’ll lead … a team of four data scientists focused on improving the customer experience across a dynamic online marketplace. You’ll work closely with teams across finance, shipping, and fraud, using data to uncover opportunities, optimise decision-making, and enhance how customers interact with the platform. The ideal candidate will combine hands-on technical skills with proven experience leading … the team’s work translates into measurable business impact. What you’ll be doing: Leading and mentoring a team of four data scientists. Delivering data science projects that support customer and marketplace initiatives. Applying advanced analytics and machine learning to areas such as customer behaviour, marketing performance, supply chain optimisation, or fraud detection. Collaborating cross-functionally with finance More ❯

something bigger. As a Product Consultant (Senior Associate) in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders - both business and technical, and … for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. MINIMUM REQUIREMENTS Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role in a consulting environment is a must-have). Active SC clereance, Experience in the … public defence sector. Extensive experience in a relevant commercial or technical environment. Broad business and technology understanding and a proven awareness of industry trends. Demonstrable experience of delivering as part of an agile team. Proficient in stakeholder management, sensitive to the needs of each stakeholder yet comfortable to challenge where appropriate Excellent user story creation skills, articulating the More ❯

IGT Solutions - Director of Sales & Customer Success (Travel Domain) We launched in 1998 with a small team dedicated to enabling a better customer experience for a single client. Over the last 25 years, that small team has leveraged an entrepreneurial spirit to create a truly differentiated experience for some of the world’s most recognizable brands. … learn from, our team members all around the globe. You’ll have the opportunity to interact with different cultures and work together to help our clients enable a better experience for their customers. What does it mean to be in a Director of Sales & Customer Success (Travel) role at IGT Solutions? As a Director of Sales & Customer … position but you will need an adequate space to work, sufficient Internet bandwidth, and a quiet space with little to no background noise · 12-15 years of very successful CX sales experience within the targeted industry of Travel · Must have extensive experience selling and presenting to the highest-level decision-makers (C-level Executives) · A very positive attitude More ❯

accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.In recent … and integrated software services Review and support responses to business proposals/tenders/RFPs Resolve legal issues and contract interpretation matters that arise during negotiations and during the customer lifecycle with a focus on balanced, win-win solutions Produce and/or maintain various standard agreements. Develop playbooks and standard contractual provisions to further and enhance the speed … appetite. If necessary, escalate legal risks together with appropriate recommendations and mitigations Support internal and external regulatory examinations and audit reviews Who you are: 6+ years PQE of industry experience in an in-house legal department and/or leading law firm. Lawyers qualified in Spain, England and Wales, Ireland, France or Germany preferred Have a deep expertise in More ❯

About Product at Holland & Barrett We're on an ambitious journey to transform how we use data and technology to power the health and wellness experience for our customers. Product Information Management (PIM) and Master Data are central to that ambition. Accurate, trusted, and accessible data is the backbone of our supply chain, digital commerce, customer experience … be accountable for ensuring that product information across H&B is complete, compliant, and consistent across all channels and systems. You will have a significant opportunity to impact both customer and colleague experience, from how our customers see products on digital shelves, to how our colleagues manage regulatory compliance and supply chain processes. You will anticipate business needs … provide escalation management, make trade-offs, and balance customer, commercial, and compliance requirements against technical constraints.We support flexibility and productivity of our employees by hybrid working arrangements. Although your role will be based in London (or Nuneaton, or Amsterdam) you will be required to travel only occasionally to our Hubs in Nuneaton or London or to any other location More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

Christmas Eve, New Year's Eve and on your Birthday Up to 2 volunteering days per year Your own personal company Soldo card Employee Assistance Programme The role The Customer interaction Specialist is responsible for providing prompt, friendly, and effective assistance to customers. This includes responding to inquiries via email, chat, and phone, troubleshooting issues, and ensuring customer … collaborate with other teams to resolve complex cases and contribute to improving support processes, Including financial services and first-line software support. The goal is to deliver an exceptional customer experience while maintaining high service standards. We're looking for someone who must have: Excellent communication skills, with the ability to explain complex issues in simple terms. Strong … problem-solving abilities and a "can-do" attitude. Ability to handle a high volume of customer inquiries while maintaining professionalism. Prior experience in customer service, ideally in financial services or software support. Basic technical troubleshooting skills or willingness to learn. A customer-centric approach with a strong desire to exceed customer expectations. Strong attention to More ❯

Customer Success Manager 12 month fixed term contract (maternity cover - 37.5 hours, Monday to Friday) Hybrid – 2 days at our office, 3 days working from home Up to £40,000 plus benefits below About us Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network, with a reputation built on expertise, award-winning advice and a people … and creating space for innovation. We’re not just adapting to change; we’re leading it. Through technology, fresh thinking and bold ideas, we’re shaping a future where customer experience is seamless, personalised and consistently excellent. Our Mission? To deliver exceptional customer success that supports our network and enables great outcomes for our customers. Find out … what it's like to work here from our people : Watch here About the role As a Customer Success Manager, you’ll be the trusted partner for a portfolio of MAB ARs (Appointed Representatives, our B2B customers) across our network of mortgage firms. Your key focus is to ensure our clients get the best possible value from their software More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee … applications perform to a high level while adhering to Mott MacDonald's policies and procedures. Key Responsibilities And Duties Include Provide support to Project Applications team Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication Work closely with the wider Applications teams, helping to define support requirements … MacDonald standards, policies and any regulation; this includes adhering to our internal governance Candidate specification Essential Degree or equivalent relevant qualification in an IT related discipline or relevant industry experience Knowledge of standard software used in engineering design and how they interact with other programs or peripherals Excellent verbal and written English communication skills Exceptional customer service skills More ❯

with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience & Knowledge: Previous experience in product administration, planning, or project coordination is desirable but not essential. Familiarity with product lifecycle management or working in a product-focused … you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet … Force Adult Volunteers and military families. Our award-winning customer service speaks for itself take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation. Our application form is quick and easy no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage More ❯