101 to 125 of 557 Remote/Hybrid Customer Experience Jobs

journey design and implementation.Design of digitally enabled operating models and contact strategies.Contact Centre and CRM technology deployment.Data and insight-led approaches to improve future CX outcomes.Running and transformation BPO contact centre operationsHybrid working: The places that you work from day to day will vary according to your role, your needs … clientsDevelop customer operations solutions through collaborating with other areas and expertise acrossCapgeminiSupport clients in creating and implementing industry leading Digital-First Omni-Channel CX strategies tomeet customer & client needsAssess existing processes and technology to identify opportunities for the implementation of new CXmethodologiesUtilise industry knowledge and Contact Centre/ ...

Services organisation is seeking an experienced CRM Campaign Manager with strong Braze expertise to play a key role in the delivery of a major customer engagement programme. This is a hands-on delivery-focused role where you will be responsible for developing, executing and optimising CRM campaigns and customer journeys, helping the business maximise the value of their investment in Braze. With significant growth targets, improved customer data capabilities, and a major new service launch planned, this is an exciting opportunity to make a tangible commercial impact. We're looking for someone who combines strategic CRM thinking ...

core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive. About the Team Customer Engineering is a brand-new function at Harmonic, and you'll be one of the first people to build it. This is a deliberate … philosophy, not just a new team name: we're treating customer experience as an engineering problem. Every repeated question or manual fix is a signal that something should be automated, instrumented, or resolved at the root, not answered by hand. The mission is simple to state and hard ...

Applications Engineers Manage delivery of our Early Access Demonstration programme Work directly with customers to understand use cases, technical challenges and performance requirements Guide customer demonstrations, feasibility studies and technical evaluations Act as the escalation point for complex applications and system issues Support pre-sales activities, technical workshops … customer engagements Collaborate with Engineering and Product teams to translate customer feedback into product improvements Define and improve application workflows, technical documentation and best practice Help create scalable approaches for system deployment, optimization and customer success Influence future product direction through customer insight and application expertise ...

core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive. About the Team Customer Engineering is a brand-new function at Harmonic, and you'll be one of the first people to build it. This is a deliberate … philosophy, not just a new team name: we're treating customer experience as an engineering problem. Every repeated question or manual fix is a signal that something should be automated, instrumented, or resolved at the root, not answered by hand. The mission is simple to state and hard ...

Director: Global Technology Services to define services and agree on meaningful service levels with the business, including service level expectations, key performance indicators, and customer experience measures. Support managers by providing leadership and guidance in alignment with the Global Director’s strategic direction for planning, designing, developing … Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment. Qualifications, Experience and Personal Attributes Bachelor’s degree in Information Technology, Business Management or related field preferred; equivalent combination of education and relevant experience considered. Experience ...

Purpose of the Position As Product Manager, Publisher Payments, you will own and evolve Awin's global publisher payments experience, ensuring publishers are paid accurately, on time, and through payment methods that best meet their needs. You will shape how Awin delivers seamless payment experiences across countries, currencies … regulatory environments, balancing compliance, operational efficiency and customer experience. You will identify opportunities to simplify payment journeys, improve transparency and trust, and help publishers get paid with confidence, wherever they are in the world. Working closely with product, engineering, finance, support, operations and compliance teams, you will define ...

Performance Bonus 6-12 Month Fixed-Term Contract (Potential to Become Permanent) Are you passionate about e-commerce and delivering an exceptional online customer experience? Do you have experience managing product content within an e-commerce platform and enjoy working with digital teams to optimise websites … role becoming permanent. This is an exciting opportunity to play a key role in managing online merchandising, supporting promotional campaigns, and enhancing the customer journey across a busy e-commerce website. About You We're looking for someone who enjoys working in a fast-paced digital environment ...

Senior Engineering Manager, Customer Agent London, England Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always … customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

CUSTOMER SUCCESS MANAGER ClimateTech | Smart Buildings | Sustainability SaaS Are you excited by the opportunity to build a Customer Success function from the ground up? Do you enjoy partnering with enterprise customers to deliver measurable operational, energy and sustainability outcomes? Would you like to join a venture-backed technology … largest healthcare, education, industrial and commercial real estate organisations decarbonise their estates? This is an opportunity to become the first Customer Success Manager within an ambitious ClimateTech scale-up that is transforming how complex buildings are monitored, optimised and automated. Following a successful investment round, the business is entering ...

sales activity and building a strong pipeline. Maintaining accurate forecasting and consistently achieving revenue targets. What we're looking for You'll probably have experience selling one or more of the following: Enterprise CRM platforms Customer Experience technology Data & Analytics solutions AI-enabled business applications Marketing Automation … Digital Transformation or Consulting Services You'll also bring: A proven background in enterprise B2B sales. Experience managing complex, consultative sales cycles. The ability to engage confidently with C-suite and senior stakeholders. Strong commercial acumen and a consultative approach. A track record of exceeding sales targets. Ideal backgrounds ...

account as a business to increase market share and ensure profitability* Develop strategies to ensure Calix products and services are being utilized by the customer across their network to grow their business network access, customer premises, subscriber insights and applications* Provide market input on product development and price … strategies* Establish strong working relationships across all levels and all functions within the customer's organization* Collaborate with overlay sales resources to bring subject matter expertise, strategy, and support for customer engagements* Ability to build a strategic territory, business and account plan and execute against it**Qualifications:*** 15+ ...

corporate functions. Technology sits at the heart of everything we do at Sky. From the AI capabilities transforming how we work, and our customer experience, to the platforms that power our products, to the technology, data, cyber security and enterprise systems that enable millions of customer interactions … every day, youll shape some of Skys most important strategic initiatives. Working closely with stakeholders across Technology, Procurement, HR, Finance, Customer Operations, Data, Cyber Security, Marketing and other corporate functions, youll deliver high-quality business focussed legal advice and services on complex, high-value commercial transactions, technology sourcing, digital ...

Providing regular updates to senior internal and external stakeholders Measuring the effectiveness of product changes following implementation Recommending improvements to existing processes and the customer experience The background This role could suit an established Product Owner or someone who has progressed into Product Ownership from a Business Analysis … Project Management or Change background. Previous Transfer Agency experience would be advantageous but is not essential. Applications are welcomed from candidates across financial services, including: Asset management Wealth management Banking Pensions Insurance Investment operations Financial technology You should be able to demonstrate: Previous Product Owner or product delivery experience ...

corporate functions. Technology sits at the heart of everything we do at Sky. From the AI capabilities transforming how we work, and our customer experience, to the platforms that power our products, to the technology, data, cyber security and enterprise systems that enable millions of customer interactions … every day, you’ll shape some of Sky’s most important strategic initiatives. Working closely with stakeholders across Technology, Procurement, HR, Finance, Customer Operations, Data, Cyber Security, Marketing and other corporate functions, you’ll deliver high-quality business focussed legal advice and services on complex, high-value commercial transactions ...

corporate functions. Technology sits at the heart of everything we do at Sky. From the AI capabilities transforming how we work, and our customer experience, to the platforms that power our products, to the technology, data, cyber security and enterprise systems that enable millions of customer interactions … every day, you’ll shape some of Sky’s most important strategic initiatives. Working closely with stakeholders across Technology, Procurement, HR, Finance, Customer Operations, Data, Cyber Security, Marketing and other corporate functions, you’ll deliver high-quality business focussed legal advice and services on complex, high-value commercial transactions ...

boxxe’s core technology solutions, including Managed & Professional Services, Security, Cloud, Datacentre, Networking, and Modern Workplace offerings, identifying opportunities to align these solutions with customer business objectives Identify upselling, cross-selling, and new business opportunities. Own the end-to-end sales cycle, from opportunity identification through to proposal, negotiation … exceed revenue and gross profit targets Work collaboratively with sales specialists, pre-sales consultants, project teams, and service delivery teams to deliver successful customer outcomes Lead customer meetings, business reviews, presentations, and solution workshops Produce accurate forecasts, pipeline reports, and account plans using CRM systems Respond to customer ...

Ready for the next step in your marketing career? Join this friendly team and gain valuable hands-on experience across digital marketing, e-commerce and website management in a varied hybrid role where you'll make a real impact from day one. Marketing & Website Assistant (Fixed-Term Contract … Months) Bradwell, Derbyshire Hybrid working Full Time, Fixed-Term Contract (4–6 Months) Salary £26,000 – £28,000 (pro rata), depending on experience Please note: you must be authorised to work in the UK. Our client is a long-established British manufacturer and supplier of specialist temperature measurement, calibration ...

Client Executive – Small Law About the Role Thomson Reuters is looking for a dynamic and customer-focusedClient Executive – Small Lawto join our growing Small Law sales team. This role is central to protecting and growing revenue across a large portfolio of small law firm customers, while championing the adoption … Thomson Reuters' newest AI-powered solutions that are transforming how legalprofessionalswork. You will act as a trusted advisor to your customer base — combining relationship management, risk-based prioritization, and consultative selling to ensure customers realize the full value of their Thomson Reuters solutions, while identifying opportunities to expand that ...

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail … work for, join us on our journey! Role Overview As Senior Project Delivery Manager, you will take ownership of leading the successful delivery of customer implementation projects from initiation through to completion, ensuring delivery aligns with the agreed project scope, timeline, as well as customer and business objectives. ...

continuous improvement. Client Details Our client is a globally recognised mobility and manufacturing organisation with operations across Europe. Known for its focus on innovation, customer experience, and continuous improvement, the business offers a collaborative international environment and the opportunity to contribute to high-profile projects that deliver real … across reporting activities. Profile About You We're looking for someone who combines strong analytical capability with excellent communication skills. You will ideally have: Experience analysing and interpreting complex data sets. Advanced Excel skills and confidence working with reporting tools. Experience creating dashboards and management reports. Strong attention ...

Customer Experience - Italian speaking Permanent Full-time hours - work from home Fridays £28,000-£30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent Italian speaker? If this sounds like ...

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth … systems. Who you are: Strong software engineering background (Python or similar), with a track record of building production systems - not just prototypes. Hands-on experience with AI/ML systems (LLMs, classifiers, decision models, or similar). Experience integrating APIs and working with distributed systems. Experience designing ...

Service Design Lead you will manage and lead the Service Design Team working across YBS customer facing channels including digital, telephony and retail. You will sets the direction for the team to ensure they fully contribute to strategic thinking across all customer channels (Digital, Retail, Customer Services … brilliant opportunity to set direction, drive forward improvements and make a real impact, all whilst being part of a friendly, enthusiastic and supportive Experience Design team. This is a hybrid role with remote working and some onsite presence in our central Leeds offices. This is a Fixed Term Contract ...