126 to 150 of 438 Remote Customer Experience Jobs

team As Assistant Director, your team is responsible for a broad portfolio of high-profile, citizen-facing, and corporate support services. Our work plays a vital role in the experience that residents and businesses have of council services, and our teams work closely with colleagues across the organisation. What we do Customer Services, Digital & Data teams are responsible … for over 1 million customer enquiries per year by phone vi a the councils contact centre; face-to-face at Hackney Service Centre; online; and through the registrars service. Enquiries range from requests for general information to help recording major life events such as births, deaths, and marriages, and providing support for some of Hackneys most vulnerable residents who … well as being the first point of contact for the council, our teams have the digital, data and technology skills needed to make sure that we deliver an excellent customer experience and provide well designed and efficient end-to-end service journeys. The integration of our Customer Services, Digital and Data teams creates huge opportunities to transform More ❯

scale, we're investing in the full digital journey of our customers - from first touch through to service activation and billing. We're hiring a Product Development Director, Commercial Experience to lead this transformation. This is a Single-Threaded Owner (STO) role with full accountability for the end-to-end Commercial Experience - spanning lead capture, quoting, ordering, fulfillment … activation, and billing. You'll define the product vision, lead cross-functional teams, and deliver seamless, digital-first journeys through ExpereoOne - our customer experience platform - and via API integrations for enterprise clients and partners. What You'll Own As Director of Commercial Experience, you will be responsible for designing and delivering a transparent, scalable, and intuitive experience … delivery data to support first-time-right billing . Drive transparency and accuracy by surfacing relevant billing status and dispute resolution flows in ExpereoOne. Key Responsibilities Own the Commercial Experience product vision and roadmap , spanning internal tooling, external portals, and partner integrations. Lead a cross-functional team of Product Managers, Designers, and Engineers , while aligning stakeholders across Sales, Operations More ❯

fast-growing scale-ups and global enterprises, such as Trainline, Depop, and TomTom, we're pushing the boundaries of how people learn. Hi, I'm Sam , the Head of CX at HowNow, and we're looking for an experienced Customer Success Manager to join our awesome team. There has never been a better time to join HowNow. From raising … as an L&D and/or Skills expert-acting as an extension to your customers' teams, not just a tool. You'll manage your customers' success through our customer success tools, including Success Plans, Account Maps, and Playbooks. The key things we look for in applicants: You have at least 2-3 years of experience as a … B2B Customer Success Manager within L&D Tech, with good knowledge of the L&D ecosystem. You've worked with and demonstrated value using complex SaaS platforms. You have excellent written, verbal communication, and presentation skills at all business levels. You're comfortable operating across multiple stakeholders with varying demands. You can prioritize effectively in a fast-paced environment. More ❯

Join a globally distributed team where challenge is a mindset, innovation is key, and excellence is non-negotiable. Create impact. Drive change. Grow with Payara. Role Overview As the Customer Success Manager, you will manage and grow a portfolio of Tier 2/low-touch customers, playing a vital part in enhancing customer retention, driving revenue growth, and … delivering exceptional customer experiences. This is a high-impact, client-facing position that serves as a critical bridge between our customers and internal teams, ensuring continued success for both parties. Summary Details Role: Customer Success Manager Seniority: Mid - Level Location: UKor Europe (100% Remote) Compensation: Competitive salary dependent on market location What you will be doing Managing a … Developing and maintaining strong client relationships as the main point of contact Owning the end-to-end contract renewal and account review processes Acting as the voice of the customer within Payara, ensuring internal teams understand client needs Liaising between customers and internal service teams to escalate and resolve issues Tracking account sentiment and conducting regular customer check More ❯

Poole 1-2 days a week on site (hybrid) Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with … or 2 days in the office and the chance to work with some of the most innovative tools in the industry. Customer Support Engineer Up to £28,000 per annum + benefits The Role: Act as the first line of support for customer incidents, problems, and service requests. Diagnose and troubleshoot technical issues, working across customer environments. … Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs. Provide an exceptional support experience via email, phone, and remote sessions. Mentor customers and help them better understand and manage their own systems. Deploy hotfixes, perform system upgrades, and support software rollouts. Maintain accurate records in the service management system. Participate in an on-call More ❯

Bedford 1-2 days a week on site (hybrid) Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with … or 2 days in the office and the chance to work with some of the most innovative tools in the industry. Customer Support Engineer Up to £28,000 per annum + benefits The Role: Act as the first line of support for customer incidents, problems, and service requests. Diagnose and troubleshoot technical issues, working across customer environments. … Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs. Provide an exceptional support experience via email, phone, and remote sessions. Mentor customers and help them better understand and manage their own systems. Deploy hotfixes, perform system upgrades, and support software rollouts. Maintain accurate records in the service management system. Participate in an on-call More ❯

timelines and cost, aligned to the service blueprint. Stay abreast of industry best practices and Salesforce product releases, evaluating and recommending new features and functionalities to enhance employee and customer experiences. Business Development Support RFP responses and other pre-sales activities. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as … Oil, Gas and Chemicals) industries. Deep understanding of Salesforce capabilities across lead-to-cash, in particular configure-price-quote (CPQ), contracting, billing, invoicing, and asset management related process areas; experience in the hands-on configuration of the Salesforce platform to enable these process areas. Experience in both Discovery and Implementation project phases. Experience with product roadmap definition. … Experience in gathering and documenting business requirements through a variety of methods (including workshops, interviews, qualitative and quantitative data analysis). Experience in delivering high quality artefacts including design blueprints, process documentation, user stories and acceptance criteria, user personas etc. Experience participating in teams using Agile-based delivery frameworks; experience in leading small to medium sized More ❯

Finance Business Partner Location: Hybrid - Tunbridge Wells About VisionTrack VisionTrack, part of the Markerstudy Group, is a leader in video telematics technology, empowering businesses to improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. … enjoys acting as a strategic advisor. The Finance Business Partner will go beyond traditional finance responsibilities, delivering financial clarity, challenging assumptions, and influencing decisions that enhance profitability, efficiency, and customer outcomes. While overseeing core management accounting duties, you will partner closely with business teams to optimise costs, improve margins, and support sustainable growth. Key Responsibilities Core Financial Management & Control … Maintain monthly control schedules and post adjustments for accrued/deferred revenue. Analyse Cost of Sales and revenue recognition for accurate reporting. Prepare profitability and margin analysis by customer, product, and channel. Reconcile stock positions and manage provisions for obsolete inventory. Deliver accurate month-end reporting, flash results, and balance sheet reconciliations. Support year-end audit preparation and maintain More ❯

progress. Our collective focus is on delivering unmatched value that resonates with our customers, and you can take pride in being involved with it. About the Team As a Customer Success Manager (CSM) at Spectro Cloud, you will play a critical role in driving customer satisfaction, retention, and growth. You will be guiding clients through their journey with … Spectro Cloud and ensuring they maximize the value from our solutions. Your goal will be to build strong relationships, understand customer needs, and drive successful product adoption through to renewal. What You'll Do You will be the trusted advisor to our clients, helping them to fully leverage our Kubernetes solutions to achieve their business objectives. Guiding customers through … technical teams, senior executives and engaging in business and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent experience, and gathering feedback on ways that Spectro Cloud can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and More ❯

About your team : The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions. About your role : We're looking for a creative and collaborative Service Designer to support the design and improvement of end-to-end … and stakeholders, you'll champion collaboration, communication and an holistic approach to design that leads to simpler, more human experiences. Day-to-day you will be conducting research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you're passionate about designing services, we'd love to hear from … you. Here's what we're looking for: Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a background in UX Design or UX Research. Proficient in user/customer research (qualitative and quantitative) and Service Design methods. Experience in creating customer journey maps, service blueprints, process maps, personas, service More ❯

About your team : The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions. About your role : We're looking for a creative and collaborative Service Designer to support the design and improvement of end-to-end … and stakeholders, you'll champion collaboration, communication and an holistic approach to design that leads to simpler, more human experiences. Day-to-day you will be conducting research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you're passionate about designing services, we'd love to hear from … you. Here's what we're looking for: Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a background in UX Design or UX Research. Proficient in user/customer research (qualitative and quantitative) and Service Design methods. Experience in creating customer journey maps, service blueprints, process maps, personas, service More ❯

while supporting the Service Desk Manager with escalations, improvement projects, and long-term service development. This position combines operational responsibility with strategic input, offering the opportunity to directly shape customer experience and team performance. Key Responsibilities Manage all day-to-day service desk operations, ensuring cases are handled promptly and SLAs are achieved. Monitor and manage workloads, case … queues, phone lines, and dashboards to maintain service performance. Provide leadership, direction, and support to engineers, ensuring quality and consistency of service delivery. Act as escalation point for customer issues, critical incidents (P1s), and vulnerability triage. Oversee shift management, ensuring appropriate cover and resource allocation. Carry out regular quality checks on cases, ensuring high standards of communication and resolution. … Track, analyse, and report on SLAs, KPIs, team stats, and customer feedback. Work with the Service Desk Manager on process improvements, customer escalations, and side projects. Contribute to continuous service improvement by identifying and implementing process and performance enhancements. Participate in team meetings, customer reviews, and service improvement initiatives. Person Specification Skills & Knowledge Proven experience in More ❯

because none of us is as strong as all of us. Your Responsibilities You are responsible for the stability of our high-power charging network for a large OEM customer with focus on our Dutch market You operate our DC chargers and ensure a smooth customer experience including: Documentation, analysis, and management of customer requests within … and our operational excellence Contribute to the continuous growth of our eMobility business Your Profile University degree with a focus on electrical engineering or a comparable professional training Work experience within the eMobility industry or customer services industry Initial experience in the area of DC infrastructure operations Ability to problem solve at ease and prioritize workload collaboratively More ❯

because none of us is as strong as all of us. Your Responsibilities You are responsible for the stability of our high-power charging network for a large OEM customer with focus on our Dutch market You operate our DC chargers and ensure a smooth customer experience including: Documentation, analysis, and management of customer requests within … and our operational excellence Contribute to the continuous growth of our eMobility business Your Profile University degree with a focus on electrical engineering or a comparable professional training Work experience within the eMobility industry or customer services industry Initial experience in the area of DC infrastructure operations Ability to problem solve at ease and prioritize workload collaboratively More ❯

because none of us is as strong as all of us. Your Responsibilities You are responsible for the stability of our high-power charging network for a large OEM customer with focus on our Dutch market You operate our DC chargers and ensure a smooth customer experience including: Documentation, analysis, and management of customer requests within … and our operational excellence Contribute to the continuous growth of our eMobility business Your Profile University degree with a focus on electrical engineering or a comparable professional training Work experience within the eMobility industry or customer services industry Initial experience in the area of DC infrastructure operations Ability to problem solve at ease and prioritize workload collaboratively More ❯

because none of us is as strong as all of us. Your Responsibilities You are responsible for the stability of our high-power charging network for a large OEM customer with focus on our Dutch market You operate our DC chargers and ensure a smooth customer experience including: Documentation, analysis, and management of customer requests within … and our operational excellence Contribute to the continuous growth of our eMobility business Your Profile University degree with a focus on electrical engineering or a comparable professional training Work experience within the eMobility industry or customer services industry Initial experience in the area of DC infrastructure operations Ability to problem solve at ease and prioritize workload collaboratively More ❯

because none of us is as strong as all of us. Your Responsibilities You are responsible for the stability of our high-power charging network for a large OEM customer with focus on our Dutch market You operate our DC chargers and ensure a smooth customer experience including: Documentation, analysis, and management of customer requests within … and our operational excellence Contribute to the continuous growth of our eMobility business Your Profile University degree with a focus on electrical engineering or a comparable professional training Work experience within the eMobility industry or customer services industry Initial experience in the area of DC infrastructure operations Ability to problem solve at ease and prioritize workload collaboratively More ❯

you will be responsible for leading the support, development, and enhancement of key business applications. This role will play a vital part in delivering digital transformation projects that improve customer experience, streamline processes, and support modern ways of working. You will collaborate with technical teams, business stakeholders, and third-party providers to ensure systems are secure, efficient, and … applications Liaise with third-party suppliers to resolve technical issues and manage updates Promote security and compliance in line with ICT policy and standards ICT Senior Analyst Key Skills & Experience: Essential: Strong background in ICT systems and application support Hands-on experience with Microsoft 365 including Teams, SharePoint, and Power Platform Proficiency with Power BI, Power Apps, and … Power Automate Excellent SQL Server knowledge and ability to write SQL queries Experience supporting both on-premise and cloud-based applications Proven ability to manage and deliver projects within agreed timelines Strong communication and problem-solving skills Ability to manage conflicting priorities and deliver high-quality results Full UK driving licence and access to a vehicle during working hours More ❯

are currently recruiting for an experienced Account Manager to join our expanding team. This is a fantastic opportunity for someone with a strong track record of developing long-term customer relationships, ideally in the EPOS or retail software industry. You will take ownership of a portfolio of existing customers, working to ensure they are realising the full value of … our solutions. From driving adoption of our latest features to cross-selling new modules and services youll play a key role in customer success, revenue growth, and long-term retention. The role will also focus on migrating clients to our integrated payments solution, ClearAccept, using a consultative and strategic approach to influence decision-making and adoption. What youll do … Build strong relationships with existing clients and maintain regular contact to ensure satisfaction and retention Identify and close cross-sell and upsell opportunities within your customer base to meet agreed sales targets Develop a deep understanding of Swan Retails solutions and guide customers to use our tools more effectively Provide consultative guidance to customers to align their technology roadmaps More ❯

great people who share our enthusiasm for trying to make the world a better place, our friendly team includes individuals with backgrounds in military, aviation, and law enforcement. Our experience brings first-hand insight into frontline operations in the air and on the ground to enable cutting-edge concepts for improving the service that we deliver. At Airbox, our … etc.). Partner with finance, product, sales, and operations to ensure performance metrics are accurate, timely, and actionable. Support business planning, forecasting, and scenario modelling with reliable data inputs. Customer & Product Intelligence Analyse customer behaviour, product usage, and feedback to identify opportunities for retention, upsell, and engagement. Provide data-driven insights to shape product roadmaps, pricing models, and … go-to-market strategies. Collaborate with Customer Success to monitor and improve customer experience using data. Process & System Optimisation Work with technical teams to improve data quality and integrity across systems. Recommend and help implement data automation to reduce manual reporting. Establish and maintain robust documentation of data sources, definitions, and processes. Compliance, Governance & Security Ensure compliance More ❯

great people who share our enthusiasm for trying to make the world a better place, our friendly team includes individuals with backgrounds in military, aviation, and law enforcement. Our experience brings first-hand insight into frontline operations in the air and on the ground to enable cutting-edge concepts for improving the service that we deliver. At Airbox, our … etc.). Partner with finance, product, sales, and operations to ensure performance metrics are accurate, timely, and actionable. Support business planning, forecasting, and scenario modelling with reliable data inputs. Customer & Product Intelligence Analyse customer behaviour, product usage, and feedback to identify opportunities for retention, upsell, and engagement. Provide data-driven insights to shape product roadmaps, pricing models, and … go-to-market strategies. Collaborate with Customer Success to monitor and improve customer experience using data. Process & System Optimisation Work with technical teams to improve data quality and integrity across systems. Recommend and help implement data automation to reduce manual reporting. Establish and maintain robust documentation of data sources, definitions, and processes. Compliance, Governance & Security Ensure compliance More ❯

product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions Keep abreast of Contentful product developments and synthesise these into best practices, workshops & enablement materials for our customers Create prototypes or code examples to facilitate customer … onboarding and to support projects Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends Continuously seek, synthesise and communicate customer product feedback to our Product Management, Engineering, and Marketing teams Support engagement managers on quoting and scoping of SOWs Partner with Sales, Customer Success Managers and Solution Engineers … to ensure a successful customer experience with Contentful. Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others What you need to be successful At least 2 years as an SA or at least 4 years in a similar customer-facing role, for example as a technical consultant, solution engineer or More ❯

work we do here . You will play a pivotal role in crafting and executing knowledge management strategies that empower our customers with self-service options and support our Customer Success teams in France, the US and the UK. By understanding their needs and leveraging insights, you will ensure that our internal and external knowledge resources are relevant, accessible … and effective in enhancing the customer experience and aligning with the department's goals and objectives. Your mission Lead strategy development and implementation for managing knowledge to enhance customer self-service and internal resources Direct the Knowledge Team in creating, updating, and organizing accessible internal and external content Collaborate with cross-departmental teams to identify content needs … ensuring alignment with customer requirements and product updates Collaborate with Customer Success team members to create and distribute effective communication materials, such as social media posts, Youtube videos, Help Center content, chatbot improvements Utilize customer feedback and support data to refine knowledge content, aiming to improve customer satisfaction and reduce inquiries Maintain content standards for consistency More ❯

Owner at EML Payments, you will be responsible for ensuring the seamless execution of effective and timely fraud detection and prevention capabilities, that mitigates risk and delivers a seamless customer experience. You will work closely with cross-functional teams by implementing adequate screening, identifying and preventing ongoing fraudulent transactions that reduces financial losses, enhances security, and maintains customer … apps. Implementing fraud metrics, monitoring & red flags across ongoing transactions, cross-border activity, rapid reloads, diverse funding methods. Monitoring transactions to improve detection, as well as identifying discrepancies in customer information. Screening: Set up and ongoing monitoring to include Name Screening (Sanctions, PEPs, Payer, Payee, Adverse Media), Transaction Screening, alerts, and white/blacklisting. KYB/KYC : Setting up … Know Your Business (KYB) and Know Your Customer (KYC) in accordance with regional regulation that checks, collects and verifies information about both businesses and individuals to prevent financial crimes like money laundering and fraud, ensuring compliance with regional regulations. Integrate with clients via a reliance model where appropriate. Limits & Controls: Implement a range of measures that manage and control More ❯

Owner at EML Payments, you will be responsible for ensuring the seamless execution of effective and timely fraud detection and prevention capabilities, that mitigates risk and delivers a seamless customer experience. You will work closely with cross-functional teams by implementing adequate screening, identifying and preventing ongoing fraudulent transactions that reduces financial losses, enhances security, and maintains customer … apps. Implementing fraud metrics, monitoring & red flags across ongoing transactions, cross-border activity, rapid reloads, diverse funding methods. Monitoring transactions to improve detection, as well as identifying discrepancies in customer information. Screening: Set up and ongoing monitoring to include Name Screening (Sanctions, PEPs, Payer, Payee, Adverse Media), Transaction Screening, alerts, and white/blacklisting. KYB/KYC : Setting up … Know Your Business (KYB) and Know Your Customer (KYC) in accordance with regional regulation that checks, collects and verifies information about both businesses and individuals to prevent financial crimes like money laundering and fraud, ensuring compliance with regional regulations. Integrate with clients via a reliance model where appropriate. Limits & Controls: Implement a range of measures that manage and control More ❯