126 to 150 of 901 Remote Customer Experience Jobs

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and strategic expansion. What You'll Be Doing Own the commercial … churn, NPS, and account health metrics internally What You'll Bring 6-12 years' experience in Customer Success, Strategic Accounts or Client Services Background in SaaS, insights, CX, or agency-side roles preferred Strong commercial acumen and ability to identify and nurture sales opportunities Confidence engaging with senior client stakeholders and navigating complex orgs Experience working across More ❯

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and strategic expansion. What You'll Be Doing Own the commercial … churn, NPS, and account health metrics internally What You'll Bring 6-12 years' experience in Customer Success, Strategic Accounts or Client Services Background in SaaS, insights, CX, or agency-side roles preferred Strong commercial acumen and ability to identify and nurture sales opportunities Confidence engaging with senior client stakeholders and navigating complex orgs Experience working across More ❯

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and strategic expansion. What You'll Be Doing Own the commercial … churn, NPS, and account health metrics internally What You'll Bring 6-12 years' experience in Customer Success, Strategic Accounts or Client Services Background in SaaS, insights, CX, or agency-side roles preferred Strong commercial acumen and ability to identify and nurture sales opportunities Confidence engaging with senior client stakeholders and navigating complex orgs Experience working across More ❯

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people … tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Location: We are open to this person working hybrid from our office in Galway or remote within Ireland Description: The Conversational AI group are seeking a … Engineering, Data Science, or related disciplines. However, this is not a hard requirement as we recognise there are many diverse paths into software careers. 7+ years of software engineering experience with demonstrated expertise in AI/ML systems (advanced degrees may reduce requirement by 2 4 years). Deep expertise in conversational AI, NLP, and dialogue systems with a More ❯

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people … tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Location: We are open to this person working hybrid from our office in Galway or remote within Ireland Description: The Conversational AI group are seeking a … Engineering, Data Science, or related disciplines. However, this is not a hard requirement as we recognise there are many diverse paths into software careers. 7+ years of software engineering experience with demonstrated expertise in AI/ML systems (advanced degrees may reduce requirement by 2 4 years). Deep expertise in conversational AI, NLP, and dialogue systems with a More ❯

calculations and processes, completing all tasks in line with current work procedures. Support the team on complex casework, high value cases, and complaints. Control and enhance the quality of customer outputs to deliver an excellent customer experience through effective coaching, providing constructive feedback and mentoring to ensure staff achieve their full potential. Adapt to varying demands and … correction action to prevent re-occurrence. Participate in and promote good team communication and share knowledge and expertise with other team members. What we're looking for: Pension administration experience with knowledge and experience of DB pension schemes. Strong team work ethic, with experience coaching and mentoring others. Experience leveraging your pensions expertise to review and … ensure the accuracy of others work. Excellent numeracy and data inputting skills, with proficiency in performing manual calculations. Telephone and computer literate (with experience using IT systems such as Microsoft Office Applications). Skilled in managing complex queries and escalations. Excellent accuracy, attention to detail and quality management skills. Strong communication skills, including written communication skills in a variety More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … our most strategic customers to design, deploy, and scale AI agents that deliver real business outcomes. As an FDPM, you'll sit at the intersection of product, solutions, and customer success: embedding with customers, building enterprise grade Fin deployments, and turning frontline insight into scalable product improvements. You'll also have the opportunity to shape the forward deployed motion More ❯

Rapid Response Analyst Ciphr has an exciting opportunity for a Rapid Response Analyst to join the team as we grow and develop. You will be joining a dedicated Customer Experience team who are passionate about supporting our customers and each other to the best of their ability. In this role you will be the first line response for … customer support, covering a range of products including HR, payroll, LMS software amongst others. At Ciphr our priority is ensuring that the work we do is adding value to our customers whilst also working in a way that allows the Ciphr team to feel valued in their roles. We want to give you the opportunity to embrace your role … issues. Ensure that customers' expectations are managed well. Have a good understanding of the product/service and should be able to troubleshoot technical issues. Keep detailed records of customer interactions, issues, and resolutions. Maintain a knowledge base of common problems and solutions that can be used to help customers in the future. Have the ability to identify and More ❯

Rapid Response Analyst Ciphr has an exciting opportunity for a Rapid Response Analyst to join the team as we grow and develop. You will be joining a dedicated Customer Experience team who are passionate about supporting our customers and each other to the best of their ability. In this role you will be the first line response for … customer support, covering a range of products including HR, payroll, LMS software amongst others. At Ciphr our priority is ensuring that the work we do is adding value to our customers whilst also working in a way that allows the Ciphr team to feel valued in their roles. We want to give you the opportunity to embrace your role … issues. Ensure that customers' expectations are managed well. Have a good understanding of the product/service and should be able to troubleshoot technical issues. Keep detailed records of customer interactions, issues, and resolutions. Maintain a knowledge base of common problems and solutions that can be used to help customers in the future. Have the ability to identify and More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

Implement new connections and be the master and owner of these integrations. - Optimize AI Pipelines: Ensure our AI pipeline works like clockwork. Improve and support its complex infrastructure. - ML Experience: Practical experience with ML, including classification, clustering, time series forecasting, and anomaly detection. You need to know the concept and be handly with the most common libraries - Model … robust models for monitoring. - Support and Innovate: Assist with a long tail of super important tasks, bringing innovative solutions to the table. Qualifications: - Python Proficiency: Strong Python skills with experience in building and monitoring production services or APIs. Experience with third-party APIs is essential. - Data Pipelining: Experience with SQL, ETL, data modeling. Experienced with the lifecycle … the fundamentals of ML/AI and communicate effectively with AI and Data Scientists. - Infra: Deep Knowledge of Docker, Git, cloud networking, and cloud security for services and infrastructure. Experience with Kubernetes (K8S) is a plus. - Cloud Expertise: Familiarity with AI infrastructure on AWS and GCP, including Sagemaker, Vertex, Triton, and GPU computing. - Bonus Points: Experience with Airbyte More ❯

Implement new connections and be the master and owner of these integrations. - Optimize AI Pipelines: Ensure our AI pipeline works like clockwork. Improve and support its complex infrastructure. - ML Experience: Practical experience with ML, including classification, clustering, time series forecasting, and anomaly detection. You need to know the concept and be handly with the most common libraries - Model … robust models for monitoring. - Support and Innovate: Assist with a long tail of super important tasks, bringing innovative solutions to the table. Qualifications: - Python Proficiency: Strong Python skills with experience in building and monitoring production services or APIs. Experience with third-party APIs is essential. - Data Pipelining: Experience with SQL, ETL, data modeling. Experienced with the lifecycle … the fundamentals of ML/AI and communicate effectively with AI and Data Scientists. - Infra: Deep Knowledge of Docker, Git, cloud networking, and cloud security for services and infrastructure. Experience with Kubernetes (K8S) is a plus. - Cloud Expertise: Familiarity with AI infrastructure on AWS and GCP, including Sagemaker, Vertex, Triton, and GPU computing. - Bonus Points: Experience with Airbyte More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … Northern Scotland We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … surrounding towns. We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

Digital Performance Manager Web, App & SEO Location: Oxfordshire/Hybrid Salary: Up to 70,000 + Benefits Sector: Retail & Customer Experience The Company A leading retailer is looking for a data-driven Digital Performance Manager to take ownership of its website, app, and SEO strategy. Youll play a key role in shaping the digital experience across multiple … customer touchpoints driving engagement, performance, and long-term growth through analytics, UX optimisation, and cross-functional collaboration. The Role As Digital Performance Manager, youll act as the product owner for web and app platforms, leading on strategy, delivery, and optimisation. Youll combine hands-on analytics with commercial thinking to enhance digital performance and ensure the best possible customer … digital initiatives Engaging with local digital managers to share best practice, training, and insight Monitoring performance through analytics tools and guest feedback to drive continuous improvement Your Skills and Experience Youll bring a mix of strategic thinking, commercial acumen, and hands-on digital expertise, including: Proven experience managing web, app, and SEO performance Strong grasp of user experience More ❯

Digital Performance Manager – Web, App & SEO Location: Oxfordshire/Hybrid Salary: Up to £70,000 + Benefits Sector: Retail & Customer Experience The Company A leading retailer is looking for a data-driven Digital Performance Manager to take ownership of its website, app, and SEO strategy. You’ll play a key role in shaping the digital experience across … multiple customer touchpoints — driving engagement, performance, and long-term growth through analytics, UX optimisation, and cross-functional collaboration. The Role As Digital Performance Manager, you’ll act as the product owner for web and app platforms, leading on strategy, delivery, and optimisation. You’ll combine hands-on analytics with commercial thinking to enhance digital performance and ensure the best … possible customer experience. You’ll be responsible for: Developing and delivering the digital performance strategy across web, app, and SEO Overseeing UX enhancements , prioritising initiatives based on data and stakeholder input Defining and implementing SEO strategy to improve visibility and organic growth Partnering with design and development teams on front-end improvements Managing budgets and forecasting ROI across digital More ❯

backed by top-tier investors. With global offices and an experienced leadership team, the company is building a next-generation AI platform designed to reinvent how enterprises work from customer experience to internal productivity. This is a rare opportunity to join a company at the inflection point of scale, with the mandate to shape industry defining AI products … you’ll define and lead the vision, strategy, and execution of the Agent platform a cornerstone of the company’s genAI product strategy. You will oversee: The core Agent experience (to be announced) Domain-specific agents (e.g. Customer Experience-focused) The agentic platform (skills, tools, extensibility) Foundational platform capabilities in Search, Answers, and Reasoning The role is … critical in delivering for customers on two fronts: A design-first experience that makes AI agents simple and intuitive to adopt. An enterprise-grade platform that ensures extensibility, reliability, and scale. You’ll lead and grow a team of Product Managers, building the next generation of AI-powered agents that transform how enterprises operate. What You’ll Do Own More ❯

backed by top-tier investors. With global offices and an experienced leadership team, the company is building a next-generation AI platform designed to reinvent how enterprises work from customer experience to internal productivity. This is a rare opportunity to join a company at the inflection point of scale, with the mandate to shape industry defining AI products … you’ll define and lead the vision, strategy, and execution of the Agent platform a cornerstone of the company’s genAI product strategy. You will oversee: The core Agent experience (to be announced) Domain-specific agents (e.g. Customer Experience-focused) The agentic platform (skills, tools, extensibility) Foundational platform capabilities in Search, Answers, and Reasoning The role is … critical in delivering for customers on two fronts: A design-first experience that makes AI agents simple and intuitive to adopt. An enterprise-grade platform that ensures extensibility, reliability, and scale. You’ll lead and grow a team of Product Managers, building the next generation of AI-powered agents that transform how enterprises operate. What You’ll Do Own More ❯

and delivery of innovative digital solutions. The ideal candidate will act as the bridge between business stakeholders and development teams, ensuring products align with business objectives, regulatory requirements, and customer needs within the insurance domain. Key Responsibilities Define, prioritize, and manage the product backlog for insurance brokerage platforms (e.g., policy administration, quoting, claims, renewals, compliance). Collaborate with business … translate business requirements into user stories and acceptance criteria. Lead product roadmap planning and align with organizational goals, regulatory frameworks, and market demands. Ensure digital solutions enhance broker efficiency, customer experience, and operational effectiveness. Conduct workshops, backlog grooming, sprint planning, and sprint reviews with Agile teams. Perform impact analysis of regulatory changes (e.g., FCA requirements, GDPR, data security … on insurance brokerage processes and systems. Analyze data and customer feedback to identify trends, pain points, and opportunities for product improvements. Partner with UX/UI teams to deliver intuitive broker and customer experiences across web and mobile platforms. Serve as the primary liaison between technical teams and business units, ensuring clear communication and timely delivery. Qualifications & Experience More ❯

is an agreed divergence from the global standard ensure full transparency, security, performance, support, and business continuity for regionalised technology choice.You'll act as an advocate for the regional customer in development of, and approval for, the prioritised portfolio of I&T needs, At the same time, you'll promote understanding and alignment to I&T goals and objectives … impact on the regional business units by being responsible for forming the regional input to the Technology Services Portfolio prioritisation process. Working closely with the Regional Transformation Office, Digital, CX and Supply Chain Portfolio teams ensure the I&T & Portfolio priorities are aligned to Business I&T Product requirements. Work together with the Brambles Office of the CIO (OCIO) to … guidance and support to the Central Technology Services Function, Digital Program leads and Supply Chain teams in tailoring I&T Products and solutions to meet regional requirements. Monitor Internal Customer Satisfaction within the region and where necessary build an action plan to address any concerns or gaps in I&T delivery aligned with the Global standard supported by the More ❯

compliance, and sustainability metrics. Support crisis management and business continuity planning related to supplier operations. Where applicable, meet suppliers on an ad-hoc basis across Empowered and OrderWork. Qualifications & Experience Proven experience in supplier/vendor management, procurement, or supply chain management. Experience managing security clearances and implementing internal processes for controlled work is essential. Strong negotiation … communication, and relationship management skills. Analytical mindset with the ability to interpret data and drive decisions. Knowledge of relevant legal, regulatory, and compliance requirements. Experience with supplier performance management systems, digital procurement platforms, and data analytics tools is desirable. Relevant professional certifications (e.g., CIPS, ISM) are an advantage. Key Competencies Strategic thinking and planning. Problem-solving and decision-making. … broadest range of bespoke outcome-based services and consultancy-led propositions. Empowered helps its customers meet both their current challenges, as well as their successful journey into tomorrow. Exceptional customer experience is at the heart of the company’s approach and by uniting the best people, processes, and expertise across the full IT lifecycle, Empowered’s agility and More ❯

data to solve complex problems and drive business outcomes. You will play a key role in driving growth by developing new and existing client relationships and delivering first-class customer experience on high-profile engagements. The Data Analytics and AI team serve as trusted advisors, both practical and innovative, to embed innovative data analytics solutions into existing business … latest advancements in data science, including techniques and tools, to ensure our team remains at the cutting edge of the field. To qualify for the role, you must have Experience: 3 years of hands-on experience in building and deploying machine learning or deep learning models in real-world applications. Technical Expertise: Proficiency in Python, SQL, and deep … learning frameworks such as TensorFlow and PyTorch. Programming: Solid experience in Python and SQL. Experience with R is a nice-to-have. ML and AI: Practical experience using ML modeling libraries like Scikit-Learn, Keras, Tensorflow, PyTorch and similar Generative AI: Some hands-on experience with LLMs for prompt engineering or agents is preferred Cloud Expertise More ❯

Data Analyst - Customer Success Team London, hybrid working - Initial 9 month contract - Daily rate inside IR35. Are you a data-driven problem solver ready to make a real impact on customer experience? Our client is looking for a motivated Data Analyst to join a fast-moving Global Customer Success team. You'll help build reliable data … foundations, automate dashboards and deliver actionable insights that shape customer journeys, digital experiences and operational performance across international markets. What You'll Do: Build robust data foundations: Improve pipelines, ensure data quality and define consistent metrics across multiple countries. Automate recurring reports to save time and increase accuracy. Create insightful dashboards & reports: Deliver user-friendly dashboards with key metrics … to guide smarter, data-led decisions. Dive deep into analysis: Investigate customer challenges, operational inefficiencies and digital adoption hurdles, translating insights into actionable recommendations. Drive experimentation & improvement: Analyse A/B tests and digital experience trials to identify what works best and scale success. Communicate the story: Present insights clearly to both technical and non-technical stakeholders, influencing More ❯