151 to 175 of 438 Remote Customer Experience Jobs

Owner at EML Payments, you will be responsible for ensuring the seamless execution of effective and timely fraud detection and prevention capabilities, that mitigates risk and delivers a seamless customer experience. You will work closely with cross-functional teams by implementing adequate screening, identifying and preventing ongoing fraudulent transactions that reduces financial losses, enhances security, and maintains customer … apps. Implementing fraud metrics, monitoring & red flags across ongoing transactions, cross-border activity, rapid reloads, diverse funding methods. Monitoring transactions to improve detection, as well as identifying discrepancies in customer information. Screening: Set up and ongoing monitoring to include Name Screening (Sanctions, PEPs, Payer, Payee, Adverse Media), Transaction Screening, alerts, and white/blacklisting. KYB/KYC : Setting up … Know Your Business (KYB) and Know Your Customer (KYC) in accordance with regional regulation that checks, collects and verifies information about both businesses and individuals to prevent financial crimes like money laundering and fraud, ensuring compliance with regional regulations. Integrate with clients via a reliance model where appropriate. Limits & Controls: Implement a range of measures that manage and control More ❯

of a leading UK financial institution a trusted provider in banking, mortgage servicing , and building society operations . This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector . Why This Role Matters: Youll be part of a team modernising digital servicing tools used by thousands of mortgage … and savings customers. Our client a respected name in the banking and building society space is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What Youll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer servicing More ❯

of a leading UK financial institution a trusted provider in banking, mortgage servicing , and building society operations . This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector . Why This Role Matters: Youll be part of a team modernising digital servicing tools used by thousands of mortgage … and savings customers. Our client a respected name in the banking and building society space is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What Youll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer servicing More ❯

leveraging expertise in NLP and document understanding. You will be responsible for overseeing the development and deployment of production-level machine learning models that deliver more personalized and automated customer experiences throughout the Docusign Agreement Platform. This position is a People Manager role reporting to the Director of Docusign. Responsibility • Lead and mentor a team of machine learning engineers … production, build scalable AI systems, and monitor and improve performance metrics • Work closely with Product Management to translate user scenarios and product requirements into designs and plans for robust, customer-agnostic machine learning solutions Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per … you bring Basic • Bachelor's degree in computer science, physics, statistics, econometrics, operations research, applied mathematics or an equal computational field • Minimum of 6-8 years of relevant professional experience with a Bachelor's degree; 5-7 years with a Master's degree; or 5+ years with a PhD, or equivalent combination of education and experience • Experience More ❯

To be considered for this role, candidates must meet all of the following criteria: Have experience in the ecommerce or retail sector, with a genuine interest in mobile technology. Have experience managing their own portfolio, as well as leading a team and providing escalation support to other PMs. Based in the UK and eligible to work here. About … Poq Join Poq, the 'super app' SaaS company that empowers retailers and brands to drive fast growth and revolutionise their customer experience through highly effective and fully customisable mobile native apps. We partner with leading retailers to strengthen their brands, boost sales, drive loyalty, and deliver personalised content, communications, and rewards. Our clients include global names such as … Capture lessons learned from projects and ensure they are fed back into future ways of working. Drive consistency in governance, reporting, and client communication. What we’re looking for Experience: Hands-on project management experience, ideally in a SaaS environment. Proven line management experience with Project Managers or similar roles. Strong background in project and portfolio management More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a highly motivated Bid Writer to join our growing Bid Team at … answers, ensuring compliance and maximum scoring potential. Take a lead role in writing, editing, and proofreading content for PQQs and ITTs. Translate complex technical input into clear, engaging, and customer-centric narrative. Maintain and develop a library of boilerplate responses, CVs, and case studies. Coordinate with internal stakeholders to gather accurate and relevant content. Ensure submissions are presented professionally … from home with a set pattern of Monday Thurday and Friday in the Maidstone office, and Tuesday and Wednesday from home for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Proven experience in a Bid Writer or similar role (preferably in managed services, but not essential). Full understanding of the bid lifecycle, including OJEU/PQQ More ❯

to bring ideas, best practice and really be part of developing this function! Join as the second Client Relationshipteam member and help the business build a best-in-class customer retention! Reporting into the Head of Customer Success, you'll focus on onboarding, adoption, renewals, and upsells - driving both customer outcomes and commercial growth. You'll be … responsible for delivering a high-impact post-sales experience from onboarding and training, through to renewal and expansion - with success measured through NRR, upsells, product adoption and customer satisfaction. Day to day you'll spend your time: You'll look after a mix of customers, from self-serve teams to big enterprise accounts. You'll typically own around … bringing professionalism, credibility, and energy to every interaction. Continuously look for ways to improve how we serve customers: both operationally and strategically and act as the voice of the customer internally, sharing insights that help shape our product and priorities. This is a customer-facing role that demands excellent communication, commercial thinking, and the ability to build trusted More ❯

the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with … Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio's solutions. Principal Solutions Engineers should be comfortable engaging with decision makers, demonstrating product capabilities, and creating solution designs based on customer needs and requirements. … recommending best-practice solutions, and guiding them on how to use Twilio's APIs. Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges. Build and present highly interactive, complex and engaging customer product demonstrations More ❯

Fully Remote | 🧠 Career-Defining Opportunity Are you ready to join a company on the brink of transformation — one that’s shifting from legacy operations into a tech-first, customer-led business model? Think of it as becoming the Amazon of the tool hire world — and data is at the heart of that journey. We’re looking for a Data … Analyst to support this exciting transformation and help shape the future of a brand-new digital platform. You’ll work alongside a forward-thinking data and marketing team, using customer insights to drive smarter decisions, more targeted campaigns, and long-term growth. This is not your average entry-level analyst role. You’ll be part of a high-impact … customer retention project, working with real business data, informing strategic decisions, and helping to bring a traditional industry into the future through technology. You can be a recent graduate or someone who has a few years commerical experience under your belt, really we are looking for the right mentality coupled with technical prowess. 🔧 About the transformation The business More ❯

growing and innovative SaaS company supporting global brand partners with high-impact digital campaigns. Operating across major European markets, the company is known for its focus on data-driven customer experience and campaign performance. Main duties: Deliver exceptional post-sales support and digital campaign execution for clients across EMEA, particularly German-speaking markets. Ensure campaign success through effective … and present insights to internal stakeholders and clients - Support junior team members and contribute to process improvement The candidate: - Fluency in German and English is essential (spoken and written) - Experience in a customer success, digital marketing or project management role - Proven experience running digital or social media campaigns is required - Industry background in beauty, FMCG, or consumer … is highly desirable - Organised, detail-oriented and able to manage multiple deadlines - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret and present campaign data - Prior experience in a SaaS environment or marketing agency is advantageous The salary: Up to £50,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment More ❯

growing and innovative SaaS company supporting global brand partners with high-impact digital campaigns. Operating across major European markets, the company is known for its focus on data-driven customer experience and campaign performance. Main duties: Deliver exceptional post-sales support and digital campaign execution for clients across EMEA, particularly German-speaking markets. Ensure campaign success through effective … and present insights to internal stakeholders and clients - Support junior team members and contribute to process improvement The candidate: - Fluency in German and English is essential (spoken and written) - Experience in a customer success, digital marketing or project management role - Proven experience running digital or social media campaigns is required - Industry background in beauty, FMCG, or consumer … is highly desirable - Organised, detail-oriented and able to manage multiple deadlines - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret and present campaign data - Prior experience in a SaaS environment or marketing agency is advantageous The salary: Up to £50,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment More ❯

growing and innovative SaaS company supporting global brand partners with high-impact digital campaigns. Operating across major European markets, the company is known for its focus on data-driven customer experience and campaign performance. Main duties: Deliver exceptional post-sales support and digital campaign execution for clients across EMEA, particularly German-speaking markets. Ensure campaign success through effective … and present insights to internal stakeholders and clients - Support junior team members and contribute to process improvement The candidate: - Fluency in German and English is essential (spoken and written) - Experience in a customer success, digital marketing or project management role - Proven experience running digital or social media campaigns is required - Industry background in beauty, FMCG, or consumer … is highly desirable - Organised, detail-oriented and able to manage multiple deadlines - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret and present campaign data - Prior experience in a SaaS environment or marketing agency is advantageous The salary: Up to £50,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment More ❯

growing and innovative SaaS company supporting global brand partners with high-impact digital campaigns. Operating across major European markets, the company is known for its focus on data-driven customer experience and campaign performance. Main duties: Deliver exceptional post-sales support and digital campaign execution for clients across EMEA, particularly German-speaking markets. Ensure campaign success through effective … and present insights to internal stakeholders and clients - Support junior team members and contribute to process improvement The candidate: - Fluency in German and English is essential (spoken and written) - Experience in a customer success, digital marketing or project management role - Proven experience running digital or social media campaigns is required - Industry background in beauty, FMCG, or consumer … is highly desirable - Organised, detail-oriented and able to manage multiple deadlines - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret and present campaign data - Prior experience in a SaaS environment or marketing agency is advantageous The salary: Up to £50,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision … ROI Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham Key Responsibilities: Analyse and interpret More ❯

Leadership - drive the profitable and efficient delivery of professional services by aligning operations with the company s growth strategy, ensuring strong governance, financial control, and resource planning across departments Customer Relationship Management - act as a senior point of contact for key clients, fostering strong relationships, ensuring satisfaction, and collaborating across teams to support retention and account growth Project Delivery … Oversight - oversee successful project execution with a focus on customer experience, governance, risk management, and continuous improvement through effective tools, communication, and escalation protocols. Consultancy Services - ensure the consultancy team is equipped and enabled to deliver high-quality, commercially viable solutions, while driving standardised methods, continuous improvement, and alignment with sales opportunities Customer Support Management - lead a … responsive and effective support function by monitoring KPIs, enhancing service offerings, and embedding a customer-centric, knowledge-sharing culture Operational Efficiency - enhance delivery effectiveness by streamlining systems, defining performance metrics, improving collaboration, and implementing business procedures that drive productivity and service chargeability People & Team Leadership - build and inspire a high-performing, innovative operations team through strong leadership, development, workforce More ❯

Leadership - drive the profitable and efficient delivery of professional services by aligning operations with the company's growth strategy, ensuring strong governance, financial control, and resource planning across departments Customer Relationship Management - act as a senior point of contact for key clients, fostering strong relationships, ensuring satisfaction, and collaborating across teams to support retention and account growth Project Delivery … Oversight - oversee successful project execution with a focus on customer experience, governance, risk management, and continuous improvement through effective tools, communication, and escalation protocols. Consultancy Services - ensure the consultancy team is equipped and enabled to deliver high-quality, commercially viable solutions, while driving standardised methods, continuous improvement, and alignment with sales opportunities Customer Support Management - lead a … responsive and effective support function by monitoring KPIs, enhancing service offerings, and embedding a customer-centric, knowledge-sharing culture Operational Efficiency - enhance delivery effectiveness by streamlining systems, defining performance metrics, improving collaboration, and implementing business procedures that drive productivity and service chargeability People & Team Leadership - build and inspire a high-performing, innovative operations team through strong leadership, development, workforce More ❯

Hours : Monday - Friday, 8:45am - 5:00pm Salary : £42,200 We're looking for a confident and capable Business Change Specialist to lead a programme of change that improves customer experience and financial processes across our organisation. In this role, you'll: * Lead and support change management initiatives with a strong customer focus * Manage and deliver projects … matrix management * Provide expert guidance on data, financial processes, and service design * Communicate change clearly and effectively through engagement activities What You'll Bring: * Strong project and change management experience * Excellent communication, analytical, and organisational skills * Experience working in customer-focused environments and leading IT system development * Ability to work collaboratively across teams and manage conflict constructively More ❯

emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline customer support teams in fast-paced delivery environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support … availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The Role: You will own daily support execution … sessions, and performance reviews with clarity and transparency and implement and reinforce global support workflows, documentation practices, SOPs, and case management standards. What you will need to succeed: Leadership experience, ideally within a SaaS or tech organsation, which includes a minimum 5 years in a people leadership role within a technical support or customer support organisation. The successful More ❯

role offers the chance to shape digital strategy from the ground up, working with cutting-edge platforms and technologies to drive measurable business growth through enhanced online presence and customer engagement. Core Accountabilities Multi-Platform Management: Lead comprehensive digital estate including multiple WordPress environments, ensuring seamless user journeys and optimised conversion pathways Performance Optimisation: Drive continuous improvement of digital … knowledge of search optimisation, paid media strategies, and performance enhancement methodologies Innovation Projects: Collaborate on forward-thinking initiatives to develop new digital revenue streams and enhance existing product offerings Experience Demonstrable growth in digital engagement, traffic acquisition, and conversion performance Enhanced search visibility and technical performance benchmarks Proven ROI improvement across all digital marketing investments Maintained brand coherence and … elevated customer experience scores Successful delivery of strategic digital objectives within agreed parameters Candidate Profile Professional Background: 5+ years in senior marketing positions with substantial digital focus Extensive experience managing complex WordPress architectures and hosting environments Advanced proficiency with Google's marketing ecosystem and analytics platforms Strong technical capabilities across PHP, HTML, CSS, and JavaScript frameworks Comprehensive More ❯

role offers the chance to shape digital strategy from the ground up, working with cutting-edge platforms and technologies to drive measurable business growth through enhanced online presence and customer engagement. Core Accountabilities Multi-Platform Management: Lead comprehensive digital estate including multiple WordPress environments, ensuring seamless user journeys and optimised conversion pathways Performance Optimisation: Drive continuous improvement of digital … knowledge of search optimisation, paid media strategies, and performance enhancement methodologies Innovation Projects: Collaborate on forward-thinking initiatives to develop new digital revenue streams and enhance existing product offerings Experience Demonstrable growth in digital engagement, traffic acquisition, and conversion performance Enhanced search visibility and technical performance benchmarks Proven ROI improvement across all digital marketing investments Maintained brand coherence and … elevated customer experience scores Successful delivery of strategic digital objectives within agreed parameters Candidate Profile Professional Background: 5+ years in senior marketing positions with substantial digital focus Extensive experience managing complex WordPress architectures and hosting environments Advanced proficiency with Google's marketing ecosystem and analytics platforms Strong technical capabilities across PHP, HTML, CSS, and JavaScript frameworks Comprehensive More ❯

Fully Remote | 🧠 Career-Defining Opportunity Are you ready to join a company on the brink of transformation — one that’s shifting from legacy operations into a tech-first, customer-led business model? Think of it as becoming the Amazon of the tool hire world — and data is at the heart of that journey. We’re looking for a Data … Scientist to support this exciting transformation and help shape the future of a brand-new digital platform. You’ll work alongside a forward-thinking data and marketing team, using customer insights to drive smarter decisions, more targeted campaigns, and long-term growth. This is not your average entry-level analyst role. You’ll be part of a high-impact … customer retention project, working with real business data, informing strategic decisions, and helping to bring a traditional industry into the future through technology. You can be a recent graduate or someone who has a few years commerical experience under your belt, really we are looking for the right mentality coupled with technical prowess. 🔧 About the transformation The business More ❯

drive the smooth running of our multi-faceted operations. This role is pivotal in ensuring high standards of service across hospitality, catering, retail, and accommodation, while delivering an excellent customer and guest experience. The successful candidate will be a strategic operator who can balance commercial performance with outstanding service delivery, managing teams across multiple functions and ensuring compliance, efficiency … commercial performance, including budget management, cost control, and income generation across outlets and accommodation. Ensure compliance with all relevant health, safety, hygiene, and food safety standards. Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded. Develop and implement operational strategies to increase efficiency and maximise revenue. Work closely with suppliers, contractors, and stakeholders … occupancy management, housekeeping, and guest services. Prepare and present regular performance reports and KPIs to senior management. Lead on staff recruitment, training, and development across all operational areas. Skills & Experience Required: Proven experience managing hospitality, catering, retail, and accommodation operations in a complex or multi-site environment. Strong leadership skills with the ability to inspire and develop teams. More ❯

drive the smooth running of our multi-faceted operations. This role is pivotal in ensuring high standards of service across hospitality, catering, retail, and accommodation, while delivering an excellent customer and guest experience. The successful candidate will be a strategic operator who can balance commercial performance with outstanding service delivery, managing teams across multiple functions and ensuring compliance, efficiency … commercial performance, including budget management, cost control, and income generation across outlets and accommodation. Ensure compliance with all relevant health, safety, hygiene, and food safety standards. Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded. Develop and implement operational strategies to increase efficiency and maximise revenue. Work closely with suppliers, contractors, and stakeholders … occupancy management, housekeeping, and guest services. Prepare and present regular performance reports and KPIs to senior management. Lead on staff recruitment, training, and development across all operational areas. Skills & Experience Required: Proven experience managing hospitality, catering, retail, and accommodation operations in a complex or multi-site environment. Strong leadership skills with the ability to inspire and develop teams. More ❯

url removed) phone : +44 (0) (phone number removed) (url removed) MASTER JOB ADVERT JOB TITLE : 1st Line Technical Support Specialist SALARY: £27000 – Plus 15% Shift Uplift Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Technical Support Specialist but can deal with 2nd line queries quite … appointed service(s), in taking responsibility for maximising technical analysts and L1 Technical analysts’ ability to resolve incidents and requests REQUIREMENTS: 1st Line Technical Support Specialist Approximately 1 years’ experience in an IT support or similar technical role, specifically on a helpdesk Good Network knowledge Good knowledge of M365, Azure Good knowledge of VLANs, Wi-fi, firewalls, routers & switches … Great customer experience and comfortable to be on the phone Shift pattern – 4 days on/4 days off KEYWORDS : 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Networks, Switches, Routers, VLAN, WIFI, Firewalls, Level 1 Support Engineer, 1st Line Support Engineer More ❯

Are you a Digital Senior Leader who has previously led a technical function to modernise and deliver a best-in-class digital experience? ? If so, you could be the Head of Software Engineering were looking for! About the role ? British Heart Foundation (BHF) has embarked on an extensive and ambitious transformation of its overarching digital experience, to modernise … our estate, improve customer experience, and drive additional support and income. ? As our Head of Software Engineering, youll lead our software engineering function and play a pivotal role in shaping and delivering our multi-year roadmap, with overall responsibility for all software development, digital platforms, DevOps and QA across the organisation. Accountable for developing strategies, roadmaps and standards … to work in a flexible way to unlock your best work for our cause. About you ? Degree qualified in a technology, computing or related discipline or significant relevant industry experience, youll have excellent technical knowledge of: C# HTML CSS ASP.NET SQL MVC JavaScript jQuery XML SharePoint Mongo DB With proven experience of leading software engineering in a bi More ❯