151 to 175 of 901 Remote Customer Experience Jobs

Act as a strategic partner to the CEO and leadership team, using technology as a competitive growth lever. Lead digital transformation initiatives to support international expansion, omnichannel integration, and customer experience excellence. Technology Ownership Oversee the architecture, performance, and development of the core e-commerce platform (Magento 2/headless commerce) and mobile app ecosystem. Drive AI innovation … engineering and product organisation. Foster a high-performance culture focused on innovation, accountability, speed, and technical excellence. Attract, develop, and retain top engineering, AI, and product talent. Key Skills & Experience Proven experience as a CTO, VP of Engineering or Technology Director in a high-growth e-commerce or consumer-facing digital business. Deep technical expertise spanning: E-commerce … recommendation engines, LLMs, automation) Cloud infrastructure (AWS/GCP/Azure) Data engineering & analytics platforms Strong commercial acumen: understands how to drive profit, conversion, retention, and CLV through technology. Experience leading large technical teams (in-house + outsourced) across multiple disciplines and geographies. Track record of delivering digital transformation, platform scalability, and innovation at pace. Robust knowledge of cybersecurity More ❯

Act as a strategic partner to the CEO and leadership team, using technology as a competitive growth lever. Lead digital transformation initiatives to support international expansion, omnichannel integration, and customer experience excellence. Technology Ownership Oversee the architecture, performance, and development of the core e-commerce platform (Magento 2/headless commerce) and mobile app ecosystem. Drive AI innovation … engineering and product organisation. Foster a high-performance culture focused on innovation, accountability, speed, and technical excellence. Attract, develop, and retain top engineering, AI, and product talent. Key Skills & Experience Proven experience as a CTO, VP of Engineering or Technology Director in a high-growth e-commerce or consumer-facing digital business. Deep technical expertise spanning: E-commerce … recommendation engines, LLMs, automation) Cloud infrastructure (AWS/GCP/Azure) Data engineering & analytics platforms Strong commercial acumen: understands how to drive profit, conversion, retention, and CLV through technology. Experience leading large technical teams (in-house + outsourced) across multiple disciplines and geographies. Track record of delivering digital transformation, platform scalability, and innovation at pace. Robust knowledge of cybersecurity More ❯

Act as a strategic partner to the CEO and leadership team, using technology as a competitive growth lever. Lead digital transformation initiatives to support international expansion, omnichannel integration, and customer experience excellence. Technology Ownership Oversee the architecture, performance, and development of the core e-commerce platform (Magento 2/headless commerce) and mobile app ecosystem. Drive AI innovation … engineering and product organisation. Foster a high-performance culture focused on innovation, accountability, speed, and technical excellence. Attract, develop, and retain top engineering, AI, and product talent. Key Skills & Experience Proven experience as a CTO, VP of Engineering or Technology Director in a high-growth e-commerce or consumer-facing digital business. Deep technical expertise spanning: E-commerce … recommendation engines, LLMs, automation) Cloud infrastructure (AWS/GCP/Azure) Data engineering & analytics platforms Strong commercial acumen: understands how to drive profit, conversion, retention, and CLV through technology. Experience leading large technical teams (in-house + outsourced) across multiple disciplines and geographies. Track record of delivering digital transformation, platform scalability, and innovation at pace. Robust knowledge of cybersecurity More ❯

Finance Business Partner Location: Hybrid - Tunbridge Wells About VisionTrack VisionTrack, part of the Markerstudy Group, is a leader in video telematics technology, empowering businesses to improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. … enjoys acting as a strategic advisor. The Finance Business Partner will go beyond traditional finance responsibilities, delivering financial clarity, challenging assumptions, and influencing decisions that enhance profitability, efficiency, and customer outcomes. While overseeing core management accounting duties, you will partner closely with business teams to optimise costs, improve margins, and support sustainable growth. Key Responsibilities Core Financial Management & Control … Maintain monthly control schedules and post adjustments for accrued/deferred revenue. Analyse Cost of Sales and revenue recognition for accurate reporting. Prepare profitability and margin analysis by customer, product, and channel. Reconcile stock positions and manage provisions for obsolete inventory. Deliver accurate month-end reporting, flash results, and balance sheet reconciliations. Support year-end audit preparation and maintain More ❯

SaaS company supporting clients across the UK and internationally. We’re looking for an Account Manager to join our collaborative, supportive team and play a key role in driving customer success. What you’ll do: Manage a portfolio of a number clients, building trusted, long-term relationships Guide new customers through onboarding and platform adoption Support renewals, upsell opportunities … and cross-selling initiatives Monitor customer satisfaction and resolve support queries promptly Collaborate with Product, Marketing, and Business Development teams Contribute to tender submissions, industry events, and client meetings What we’re looking for: 2–4 years’ account management experience (SaaS/B2B tech preferred) Excellent communication and customer service skills CRM experience (HubSpot desirable) Highly … organised, proactive, and commercially aware Spanish language skills and construction industry experience are a plus Why join us: Newly created role with the opportunity to shape the customer experience Hybrid working with occasional office attendance and international travel Small, collaborative, and dog-friendly office culture Be part of a growing international business making a real impact Salary More ❯

SaaS company supporting clients across the UK and internationally. We're looking for an Account Manager to join our collaborative, supportive team and play a key role in driving customer success. What you'll do: Manage a portfolio of a number clients, building trusted, long-term relationships Guide new customers through onboarding and platform adoption Support renewals, upsell opportunities … and cross-selling initiatives Monitor customer satisfaction and resolve support queries promptly Collaborate with Product, Marketing, and Business Development teams Contribute to tender submissions, industry events, and client meetings What we're looking for: 2-4 years' account management experience (SaaS/B2B tech preferred) Excellent communication and customer service skills CRM experience (HubSpot desirable) Highly … organised, proactive, and commercially aware Spanish language skills and construction industry experience are a plus Why join us: Newly created role with the opportunity to shape the customer experience Hybrid working with occasional office attendance and international travel Small, collaborative, and dog-friendly office culture Be part of a growing international business making a real impact Salary More ❯

Customer Success Manager (Remote - UK Based) Join the team powering the future of digital credentials! Accredible, the world's leading digital credential platform, is seeking a Customer Success Manager to join a seasoned team, responsible for our customer lifecycle from onboarding to renewal for our SMB and mid-market segments. Who you are You're an experienced … Customer Success Manager with a track record of driving retention and customer growth by ensuring adoption, engagement, and a world class customer experience. What you'll be doing Proactively managing the relationship and customer lifecycle of a portfolio of 30-50 Midmarket and 100 SMB accounts. These accounts will primarily be based in the EU. Executing … our Account Management team to bring these to fruition. Ensuring the Accredible renewal process is followed and customers are renewed on time, every time. Being the voice of the customer - collating and vocalizing their requirements internally. Understanding customer goals through accurate stakeholder mapping, account planning, and quarterly business reviews - ensuring the maximization of renewals and expansion revenue. Help More ❯

timelines and cost, aligned to the service blueprint. Stay abreast of industry best practices and Salesforce product releases, evaluating and recommending new features and functionalities to enhance employee and customer experiences. Business Development Support RFP responses and other pre-sales activities. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as … Oil, Gas and Chemicals) industries. Deep understanding of Salesforce capabilities across lead-to-cash, in particular configure-price-quote (CPQ), contracting, billing, invoicing, and asset management related process areas; experience in the hands-on configuration of the Salesforce platform to enable these process areas. Experience in both Discovery and Implementation project phases. Experience with product roadmap definition. … Experience in gathering and documenting business requirements through a variety of methods (including workshops, interviews, qualitative and quantitative data analysis). Experience in delivering high quality artefacts including design blueprints, process documentation, user stories and acceptance criteria, user personas etc. Experience participating in teams using Agile-based delivery frameworks; experience in leading small to medium sized More ❯

timelines and cost, aligned to the service blueprint. Stay abreast of industry best practices and Salesforce product releases, evaluating and recommending new features and functionalities to enhance employee and customer experiences. Business Development Support RFP responses and other pre-sales activities. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as … Oil, Gas and Chemicals) industries. Deep understanding of Salesforce capabilities across lead-to-cash, in particular configure-price-quote (CPQ), contracting, billing, invoicing, and asset management related process areas; experience in the hands-on configuration of the Salesforce platform to enable these process areas. Experience in both Discovery and Implementation project phases. Experience with product roadmap definition. … Experience in gathering and documenting business requirements through a variety of methods (including workshops, interviews, qualitative and quantitative data analysis). Experience in delivering high quality artefacts including design blueprints, process documentation, user stories and acceptance criteria, user personas etc. Experience participating in teams using Agile-based delivery frameworks; experience in leading small to medium sized More ❯

customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we … lead and develop a highly effective team.• Business/financial/technical/marketing university degree or equivalent would be valued.• A proven record of high-level product management experience or similar/equivalent.• Payment market and technology experience preferably in customer present card payments.• Ability to take business requirement and translate them into detailed product specifications … or enhancements.• Experience of product lifecycle, managing release cycles and backlog.• Analytical approach to complex problems, generating pragmatic solutions with consensus.• Excellent verbal and written communication skills with customers, business and technical team members across the organization.• Strong interpersonal skills and an effective communication style.• Ability to effectively communicate and work in a distributed environment with colleagues located in More ❯

out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions . We understand that no two financial needs are … help us deliver faster, better, more transparent lending decisions for our customers. Working closely with senior business stakeholders, you’ll help shape the product roadmap, ensuring our products meet customer needs, comply with regulatory standards, and drive business growth. Reporting to the Head of Product, you’ll help establish a world-class product team and shape how we approach … product discovery and delivery. You’ll implement best practices from the technology, banking and fintech industries, ensuring our product development processes are agile, efficient, and customer focused. Key Responsibilities Vision & strategy Define and communicate a clear and compelling product vision, strategy and roadmap for our lending products. Conduct market research, customer discovery and competitor analysis to understand customer More ❯

out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions . We understand that no two financial needs are … help us deliver faster, better, more transparent lending decisions for our customers. Working closely with senior business stakeholders, you’ll help shape the product roadmap, ensuring our products meet customer needs, comply with regulatory standards, and drive business growth. Reporting to the Head of Product, you’ll help establish a world-class product team and shape how we approach … product discovery and delivery. You’ll implement best practices from the technology, banking and fintech industries, ensuring our product development processes are agile, efficient, and customer focused. Key Responsibilities Vision & strategy Define and communicate a clear and compelling product vision, strategy and roadmap for our lending products. Conduct market research, customer discovery and competitor analysis to understand customer More ❯

out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions . We understand that no two financial needs are … help us deliver faster, better, more transparent lending decisions for our customers. Working closely with senior business stakeholders, you’ll help shape the product roadmap, ensuring our products meet customer needs, comply with regulatory standards, and drive business growth. Reporting to the Head of Product, you’ll help establish a world-class product team and shape how we approach … product discovery and delivery. You’ll implement best practices from the technology, banking and fintech industries, ensuring our product development processes are agile, efficient, and customer focused. Key Responsibilities Vision & strategy Define and communicate a clear and compelling product vision, strategy and roadmap for our lending products. Conduct market research, customer discovery and competitor analysis to understand customer More ❯

out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions . We understand that no two financial needs are … help us deliver faster, better, more transparent lending decisions for our customers. Working closely with senior business stakeholders, you’ll help shape the product roadmap, ensuring our products meet customer needs, comply with regulatory standards, and drive business growth. Reporting to the Head of Product, you’ll help establish a world-class product team and shape how we approach … product discovery and delivery. You’ll implement best practices from the technology, banking and fintech industries, ensuring our product development processes are agile, efficient, and customer focused. Key Responsibilities Vision & strategy Define and communicate a clear and compelling product vision, strategy and roadmap for our lending products. Conduct market research, customer discovery and competitor analysis to understand customer More ❯

out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions . We understand that no two financial needs are … help us deliver faster, better, more transparent lending decisions for our customers. Working closely with senior business stakeholders, you’ll help shape the product roadmap, ensuring our products meet customer needs, comply with regulatory standards, and drive business growth. Reporting to the Head of Product, you’ll help establish a world-class product team and shape how we approach … product discovery and delivery. You’ll implement best practices from the technology, banking and fintech industries, ensuring our product development processes are agile, efficient, and customer focused. Key Responsibilities Vision & strategy Define and communicate a clear and compelling product vision, strategy and roadmap for our lending products. Conduct market research, customer discovery and competitor analysis to understand customer More ❯

build strong relationships with many of our big name clients. You will supervise a team of highly skilled Digital Analytics Consultants and will be accountable for delivery: understanding the customer's needs, responding to client questions, sensitive to the impact of all deliverables, respectful of deadlines and able to clearly articulate fifty-five's value proposition. As a senior … member of the team you will demonstrate leadership and ensure customer satisfaction on all client projects. You will be responsible for developing and upskilling more junior members of the team and upholding the values of fifty-five. About the Company Part of The Brandtech Group, fifty-five is a data company helping brands collect, analyse and activate their data … across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, New York, Milan, Singapore, Shenzhen and Shanghai, fifty-five is a certified Google Partner company and was named by Deloitte as one of the fastest-growing tech firms in Europe, thanks to its More ❯

UK&I. providing operational management of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware and software asset management … and recover technology services that support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology services throughout the entire service … the organisation. Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial More ❯

a "data culture" and demonstrating the value of data in our decision-making. Provide technical leadership and support for the junior members of the team. Qualifications Excellent knowledge and experience in Django and Python backend Excellent understanding of computer science fundamentals and machine learning Proven experience of delivering several high-quality software products and experience of productionisation … Proven experience of developing cloud-based services using one or more cloud providers (preferably GCP) Strong management and leadership skills - including the ability to build, organise, motivate, mentor and manage a Platform Engineering team that supports a diverse range of initiatives Sensitivity and excellent influencing skills - ability to work with stakeholders across a variety of functions and levels of … seniority Be Behaviours Be Customer Focused - constantly improving our customers' experience We listen to our customers and colleagues We innovate products and experiences to stay ahead Be Human - leading with purpose, humanity and care We do the right thing We invest in our people and build great teams Be Curious - thrive on learning, thinking beyond the obvious We More ❯

Digital Performance Manager - Web, App & SEO Location: Oxfordshire/Hybrid Salary: Up to £70,000 + Benefits Sector: Retail & Customer Experience The Company A leading retailer is looking for a data-driven Digital Performance Manager to take ownership of its website, app, and SEO strategy. You'll play a key role in shaping the digital experience across … multiple customer touchpoints - driving engagement, performance, and long-term growth through analytics, UX optimisation, and cross-functional collaboration. The Role As Digital Performance Manager, you'll act as the product owner for web and app platforms, leading on strategy, delivery, and optimisation. You'll combine hands-on analytics with commercial thinking to enhance digital performance and ensure the best … possible customer experience. You'll be responsible for: Developing and delivering the digital performance strategy across web, app, and SEO Overseeing UX enhancements , prioritising initiatives based on data and stakeholder input Defining and implementing SEO strategy to improve visibility and organic growth Partnering with design and development teams on front-end improvements Managing budgets and forecasting ROI across digital More ❯

leveraging expertise in NLP and document understanding. You will be responsible for overseeing the development and deployment of production-level machine learning models that deliver more personalized and automated customer experiences throughout the Docusign Agreement Platform. This position is a People Manager role reporting to the Director of Docusign. Responsibilities Lead and mentor a team of machine learning engineers … production, build scalable AI systems, and monitor and improve performance metrics Work closely with Product Management to translate user scenarios and product requirements into designs and plans for robust, customer-agnostic machine learning solutions Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per … you bring Basic Bachelor's degree in computer science, physics, statistics, econometrics, operations research, applied mathematics or an equal computational field Minimum of 6-8 years of relevant professional experience with a Bachelor's degree; 5-7 years with a Master's degree; or 5+ years with a PhD, or equivalent combination of education and experience Experience More ❯

challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with client … meetings across Mid - South UK. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms Strong understanding of networking, Active Directory, server infrastructure and cloud platforms A steady hand under pressure More ❯

challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with client … meetings across Mid - South UK. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms Strong understanding of networking, Active Directory, server infrastructure and cloud platforms A steady hand under pressure More ❯

legacy through innovation, quality, and unforgettable grilling experiences. About the role: We're looking for a curious, collaborative and detail-driven Chatbot Content Manager to join our EMEA Owner Experience team. In this new role, youll be the driving force behind our digital self-service ecosystem managing and optimising Webers AI-powered chatbot while shaping customer support content … across our web platforms. Youll own the chatbot conversation design and training process, translate real customer queries into intuitive flows, and ensure our owners receive accurate, on-brand, and accessible support at every touchpoint. Youll also plan and maintain structured FAQs, troubleshooting guides and support content on weber.com. Its a cross-functional role where digital thinking, strong writing, and … drive content and chatbot improvements Partner with global teams to align strategy and share learnings Maintain documentation for chatbot flows and content workflows What you'll bring: 3+ years experience in digital customer experience, chatbot content design, or support content management Familiarity with chatbot platforms (e.g. Salesforce Einstein, Intercom, Ada, Zendesk) Excellent writing skills and ability to More ❯

legacy through innovation, quality, and unforgettable grilling experiences. About the role: We're looking for a curious, collaborative and detail-driven Chatbot Content Manager to join our EMEA Owner Experience team. In this new role, you’ll be the driving force behind our digital self-service ecosystem — managing and optimising Weber’s AI-powered chatbot while shaping customer support content across our web platforms. You’ll own the chatbot conversation design and training process, translate real customer queries into intuitive flows, and ensure our owners receive accurate, on-brand, and accessible support at every touchpoint. You’ll also plan and maintain structured FAQs, troubleshooting guides and support content on weber.com. It’s a cross-functional role … drive content and chatbot improvements Partner with global teams to align strategy and share learnings Maintain documentation for chatbot flows and content workflows What you'll bring: 3+ years’ experience in digital customer experience, chatbot content design, or support content management Familiarity with chatbot platforms (e.g. Salesforce Einstein, Intercom, Ada, Zendesk) Excellent writing skills and ability to More ❯

legacy through innovation, quality, and unforgettable grilling experiences. About the role: We're looking for a curious, collaborative and detail-driven Chatbot Content Manager to join our EMEA Owner Experience team. In this new role, you’ll be the driving force behind our digital self-service ecosystem — managing and optimising Weber’s AI-powered chatbot while shaping customer support content across our web platforms. You’ll own the chatbot conversation design and training process, translate real customer queries into intuitive flows, and ensure our owners receive accurate, on-brand, and accessible support at every touchpoint. You’ll also plan and maintain structured FAQs, troubleshooting guides and support content on weber.com. It’s a cross-functional role … drive content and chatbot improvements Partner with global teams to align strategy and share learnings Maintain documentation for chatbot flows and content workflows What you'll bring: 3+ years’ experience in digital customer experience, chatbot content design, or support content management Familiarity with chatbot platforms (e.g. Salesforce Einstein, Intercom, Ada, Zendesk) Excellent writing skills and ability to More ❯