151 to 175 of 1,046 Remote/Hybrid Customer Experience Jobs

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales … advisor to the change those customers need to make. You’ll work with a variety of customer profiles including C-Level contacts, executives, CX leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Fin solution investment. What will I be doing? Develop ...

join frog? frog is part of Capgemini Invent and partners with customer‐centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experience by delivering market‐defining business models … each with a thriving in‐person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach ...

Commercial Performance, this role offers the opportunity to influence millions of pounds worth of revenue by helping shape the future of our digital platforms, customer journeys and online experience. This is an exciting opportunity for someone who is highly analytical, commercially astute and confident influencing senior stakeholders within … business. What you'll be doing: Analyse digital performance across our website and app, identifying trends and opportunities relating to traffic, conversion, revenue and customer behaviour. Evaluate the impact of product changes, feature releases and optimisation initiatives, measuring commercial benefit and providing recommendations for future improvements. Design, measure ...

value and power of data and AI – through the lense of customer experience. You’ll work at the intersection our solutions focus on CX Data and AI, strategy, activation & personalisation, analytics, insights, measurement and advanced data science, turning complex data into transformative solutions that drive real impact. … Language Models (LLMs) for various use cases. Experience in developing and implementing machine learning models, including predictive, forecasting, classification, and deep learning models. CX Data Experience - Hands‐on experience in customer behaviour analytics, marketing, commercial, web, or product analytics with core focus in customer experience. ...

onboarding and engagement across Europe. This is an excellent opportunity to work on business-critical digital products that directly contribute to client growth and customer experience. You'll be part of a mature, globally distributed engineering function delivering seamless digital journeys from initial customer engagement through to onboarding … while leveraging the latest AI-assisted development tools. The Opportunity You'll be responsible for designing, building and supporting scalable digital applications that power customer-facing journeys. You'll collaborate closely with Product, Design and Engineering teams to deliver high-quality solutions that improve client experience across multiple ...

onboarding and engagement across Europe. This is an excellent opportunity to work on business-critical digital products that directly contribute to client growth and customer experience. You'll be part of a mature, globally distributed engineering function delivering seamless digital journeys from initial customer engagement through to onboarding … while leveraging the latest AI-assisted development tools. The Opportunity You'll be responsible for designing, building and supporting scalable digital applications that power customer-facing journeys. You'll collaborate closely with Product, Design and Engineering teams to deliver high-quality solutions that improve client experience across multiple ...

where your contribution truly matters. Bachelor's degree (or equivalent) in Marketing, Digital Marketing, Business, Life Sciences, Science, Pharmacy or a related discipline. Proven experience managing digital marketing programmes within a regulated industry, ideally pharmaceuticals, healthcare or life sciences. Strong understanding of omnichannel customer engagement and personalised customer journey development. Experience working with CRM systems, marketing automation platforms and customer engagement technologies. Knowledge of website management, content management systems (CMS), SEO and digital content optimisation. Experience delivering digital marketing campaigns across channels including email, digital advertising, websites and webinars. Strong analytical skills with experience ...

Help Shape Seamless Digital Experiences For Customers Across Europe Are you passionate about technology , customer experience , and solving problems collaboratively? We're looking for a customer focused Ecommerce integration specialist to support customers as they transition to electronic platforms and digital solutions , helping to deliver smooth integrations … improved efficiency, and an exceptional customer experience. Working closely with customers, IT teams, operations, and commercial stakeholders, you'll play a key role in onboarding, testing, supporting, and continuously improving our digital and e-commerce solutions. We're not here to sell you a job. We're here ...

within a Housing environment. The successful candidate will have a strong track record of delivering Microsoft Dynamics 365 CRM initiatives, driving business change, improving customer-facing services, and managing stakeholders across large and complex organisations. This is an exciting opportunity to play a key role in delivering strategic transformation … programmes focused on customer experience, process improvement, and service modernisation. Key Responsibilities Lead end-to-end delivery of Dynamics 365 and business transformation projects. Manage project scope, plans, budgets, risks, issues, and dependencies. Establish and maintain effective project governance and reporting. Work closely with business and technology stakeholders ...

personalised growth at scale. We’re shaping a new era of workplace intelligence. The Opportunity We’re looking for a Head of Digital Demand & Experience to lead the next evolution of digital growth at Thomas. This is not a role focused on generating more traffic, impressions or clicks. Your … journeys and turning digital investment into qualified pipeline and revenue. You’ll own the commercial performance of our website, paid acquisition, search strategy, digital customer journeys, conversion optimisation and digital analytics. You’ll also have the opportunity to build a new in‐house digital marketing capability, shaping the team ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY: £47,084 per annum + Generous ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY: £47,084 per annum + Generous ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY £47,084 per annum + Generous ...

CX Studio, a leading customer experience consultancy, seeks a Customer Experience Engineer to design and deliver Amazon Connect solutions. This role requires 3+ years of relevant experience, strong communication skills, and a bachelor's degree in a related field. Key responsibilities include architecting customer ...

Director Data & Analytics API Experience - Data ServicesSkip to main contentBy clicking “Accept All Cookies,” you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.# CareersDirector Data & Analytics API Experience - Data Services page is loaded## Director … Data & Analytics API Experience - Data ServicesApplylocations: Belfast - Millennium Housetime type: Full timeposted on: Posted Todayjob requisition id: 34591**Director Data & Analytics API Experience - Data Services****Background:**CME Group runs some of the world’s largest and most important trading venues, including derivatives exchanges, FX/FI platforms. ...

Shape the Future of Customer Engagement Through CRM, Data & AI. Location: Dorking, Surrey (Hybrid - 3 days in the office) As part of the DERTOUR Group, one of Europe’s leading travel groups, DERTOUR UK supports a range of well-known specialist travel brands including Kuoni, Carrier, CV Villas, Explore … Jules Verne, Kirker, Santas Lapland and Solmar Villas. Our IT and digital teams play a key role in enabling these brands to deliver outstanding customer experiences. We are dedicated to creating a diverse and inclusive workplace where all candidates feel welcomed and supported. To ensure everyone has an equal ...

Description We're now recruiting for a Programme Manager, Customer Marketing Transformation (1-Year Fixed-Term Contract), to lead and deliver strategic initiatives that enhance customer engagement, modernise marketing capabilities, and improve customer experiences across AJ Bell. Working across marketing, digital, data, technology, and operations … budgeting, risk management, and delivery planning, ensuring transformation initiatives are aligned to business strategy, successfully embedded across the organisation, and deliver meaningful commercial and customer benefits. Key responsibilities Programme Leadership & Delivery Lead the end-to-end delivery of customer marketing transformation programmes. Develop and maintain programme roadmaps, delivery ...

passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, youll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. Youll lead the charge … channel best practice (especially email/SMS), this is your opportunity to make a real impact. What youll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account ...

meets quality, consistency, and version standards. The Technical Training Manager will also lead the product release communication process, coordinating training updates, documentation refresh, and customer enablement for every product release. We see this role as being full time, although this is negotiable. Ideally, we would like this role … basis to allow for regular interaction with the wider business and colleagues in other departments. What you will do As a member of the Customer Experience team your key responsibilities would be: Define and execute the overall strategy for the Training Academy, aligned with company objectives and product ...

visibility and automation they need to scale - without having to build huge teams to hold everything together. Now we’re looking for a Founding Customer & Operations Manager to help our customers get the very best from Pesto and shape what we build next. Why we’re hiring … customer base grows, we’re looking for someone to take real ownership of the customer journey - helping us onboard more brands while continuing to deliver a brilliant experience for every customer. You’ll manage the onboarding process for new brands, get their integrations live, help their teams ...

future technology landscape of a complex and evolving organisation. The organisation operates a large-scale, technology-driven environment where innovation, resilience, cybersecurity and customer experience are central to its long-term strategy. As investment in digital capabilities continues to grow, procurement is recognised as a strategic business function … outcomes within complex organisations. You will be confident operating in a dynamic environment and capable of balancing strategic thinking with strong delivery focus. Essential Experience Significant procurement experience across IT, software, SaaS, cloud or digital categories. Proven track record of leading complex sourcing and commercial negotiation activities. Experience ...

ensure ongoing regulatory compliance. Required Experience & Skills 3+ years of project management experience, ideally within customer service, contact centre, or CX environments. Demonstrated experience delivering AI, automation, or digital transformation projects (e.g. conversational AI, RPA, NLP, knowledge management tools). Strong understanding of customer service … track performance and make evidence-based decisions. Familiarity with data privacy obligations relevant to AI, including UK GDPR. Experience with AI/CX platforms such as Salesforce Einstein, Zendesk AI, Google CCAI, Genesys, or similar. Awareness of large language models (LLMs), prompt engineering, and generative AI use cases ...

deepen relationships at executive and senior stakeholder level. Understand the client's business drivers, problem space and digital ambitions (revenue growth, operational efficiency, customer experience, data-driven decision-making), and position Appvia's solutions capability accordingly. Develop account growth plans: identify and prioritise new opportunities, coordinate with sales … clear success criteria. Work with internal teams (engineering/architects, data engineering, consulting, service delivery) to ensure capability and capacity for the account. Run customer workshops and discovery sessions to help clients define problems, prioritise use cases, and understand the journey, approach and expectations of adopting bespoke software, data ...

looking for to succeed in the role: Academic Background: Minimum 2:1 degree in Mathematics, Statistics, Actuarial Science, or a related quantitative discipline. Industry Experience: Proven experience in a pricing role within the motor insurance industry, with exposure to telematics insurance Data & Analytics Expertise: Hands-on experience working with telematics or other high velocity, high-volume sensor-based datasets using Python and SQL within cloud-based analytics environments Predictive Modelling Experience: Experience developing and deploying predictive models using Python and established data science methodologies would be advantageous Technical Skills & Tools: Experience with Radar ...

This role is a strong fit for an engineer who enjoys shaping ambiguous, high-impact systems end-to-end and wants to directly influence customer trust and value in Samsara’s Safety products. You should apply if: You want to impact the industries that run our world: The software … more than a number: Samsara engineers enjoy a rare closeness to the end user and you will have the opportunity to participate in customer interviews, collaborate with customer success and product managers, and use metrics to ensure our work is translating into better customer outcomes. ...