176 to 200 of 939 Remote Customer Experience Jobs

shape and deliver a complex commercial and estates agenda. We're looking for a forward-thinking, commercially minded and collaborative individual with public sector experience, to effectively implement procurement strategy and manage high value, multi-million-pound contracts for the platforms and services we provide at scale and nationally. … performance on behalf of the NHSBSA. You will drive value and efficiencies, embed transformational change and look to continuously improve service provision, performance and customer experience. We're committed to being a flexible employer and are currently hybrid working. The office base for this role is Newcastle upon Tyne … organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to More ❯

will work closely with our Digital Product Manager to support the direction and strategy for our digital platform, focusing on Personalisation and enhancing the customer experience. This is an excellent opportunity for someone passionate about creating seamless, customer-first experiences and eager to learn and grow in the … this: Support the Digital Product Manager and Head of Ecommerce to define and execute a digital product strategy and roadmap focused on personalising the customer experience, ensuring alignment with business goals and customer-centric priorities. Own the delivery of all initiatives related to Personalisation, working closely with … design, development, and testing teams to ensure that tailored customer experiences are delivered on time. Help communicate the impact of product improvements, prioritising tasks based on opportunity size, customer impact, technical feasibility and ROI. Partner with stakeholders across various teams to ensure smooth coordination and support cross-functional More ❯

with the opportunity to further expand the team. The Data and Business Intelligence Manager would be suitable for someone with some leadership or mentorship experience under their belt who is capable of driving the team and wider company forward from a technical perspective. Their overarching strategy is to build … a better overall user and customer experience, ecommerce strategy and technical platform to create greater alignment and efficiency across the business. Data and Business Intelligence Manager Essential experience: Experiencing designing and implementing company wide data strategy Experiencedelivering data solutions end-to-end (data lakes, data warehouses, database … and data modelling) Experience with a diverse range of data products (Fabric, Databricks, Snowflake, etc) Python and SQL experience Data and Business Intelligence Manager Desirable experience: People management experience Experience in an engineering or B2B enterprise scale business If you are interested in this position More ❯

Who we are YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work-all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while … Peloton, Pret, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience. To learn more about YOOBIC, visit or follow us on LinkedIn . What we need We're hiring a motivated, bilingual (English/… French) Customer Support Specialist to join our Customer Support team in London. This is a great opportunity for someone passionate about customer satisfaction and tech, to support our European clients. As a Customer Support Specialist, you will work directly with our customers to answer their questions More ❯

factors into consideration which include, but are not limited to, the role's function, internal equity and a candidate's education or training, work experience, certifications and key skills. Occasionally positions/roles may include additional non-recurrent compensation and will be addressed by the recruiter during the interview … applications developed for cyber operations on the government owned Big Data Platform (BDP). Work will be onsite 4-5 days a week on customer site as well as travel up to 25% to support customers CONUS and OCONUS as necessary. Level Essential Job Responsibilities Establish, foster and strengthen … issues related to the platform. Responsible for understanding our technology/capabilities and championing accordingly. Provide company leadership updates on the project status, key customer engagements and overall assessment of the government's direction and adoption of capabilities. Work with the Enlighten's Customer Experience Group (CEG More ❯

Home team is responsible for integrating your smart home devices with Alexa and bringing your home to life! Our products complement the Alexa voice experience by giving customers quick and intuitive ways to interact with their home during moments that are more suited for touch and screen-based interactions. … Engineers work with Software Development Engineers to understand features and technical implementation. Software QA Engineers also work with groups such as Product Management, User Experience Design, and Customer Support to understand customer usage models and develop test plans and test suites that approximate real-world environments and … engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. Experience developing in a Linux environment and in utilizing virtual machines. Expert in software quality and testing methodologies. Comfortable working in a fast-paced, highly More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

per week in the Annapolis Junction, MD location. Meet the Team Our Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers! We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting (that … s you) to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are the customer's trusted advisor and expert, helping the customer understand their network, reduce risks, and … take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology. Your Impact As a Consulting Engineer, you will help drive the effort More ❯

days per week in the Northern Virginia location. Meet the Team Our Technical Leaders are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers! We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting (that … s you) to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are the customer's trusted advisor and expert, helping the customer understand their network, reduce risks, and … take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology. Your Impact As a Technical Leader, you will help drive the effort More ❯

Sunday Times Top 100 Best Places to Work Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Microsoft Customer Success Manager Reports to: Head of Customer Success Team: Customer Success Department: Customer Experience PURPOSE OF JOB: Bytes aspire to … their own digital transformation, leveraging the power of Microsoft Cloud solutions, Bytes services and support offerings. To this end, we invest in a dedicated Customer Success team that will help Microsoft customers successfully realise their business outcomes. We are seeking a dynamic and results-driven Microsoft Customer Success … Manager (CSM) to join our team. A Microsoft Customer Success Manager (CSM) plays a crucial role in helping customers achieve their business goals using Microsoft Cloud solutions and Bytes services capabilities. The Customer Success Manager is a sales and technical sales overlay role that works as a specialist More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

Head of Digital Customer Retention We are looking for an experienced Head of Digital Customer Retention with a strong digital background to drive customer retention and long-term engagement. This role focuses on ensuring customers see real value in the companys budgeting tool within the app, encouraging … them to stay beyond the initial onboarding period. Working closely with cross-functional teams, you will optimise the customer journey, enhance in-app experiences, and develop retention strategies that demonstrate the real value of the backing account. With marketing already acquiring new customers successfully, this role will focus on … keeping them engaged. Key Responsibilities Develop and implement customer retention strategies to improve engagement and long-term retention. Enhance the budgeting tool to ensure it provides clear, tangible value to users. Analyse customer behaviour, engagement metrics, and drop-off points to drive product improvements. Work closely with marketing More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

product improvements, new feature releases, and efficiency improvements Work with Sales and Support teams to streamline communication, improve efficiencies, and provide a world-class customer experience Qualifications 2-5 years of experience in financial services, tech, or related industry, with minimum 1+ years of experience in … setting Strong written and verbal communication skills; ability to interact with customers in a clear and concise manner, primarily via email and phone Strong customer focus and the ability to balance Risk mitigation alongside a positive customer experience Passionate, relentless resourcefulness and the ability to thrive at … re willing to do what needs to be done for the success of your team and you are comfortable with change Great to Haves Experience underwriting small business loans at a fintech/online lender Data analysis skills and proficiency in SQL Experience analyzing tax returns and financial More ❯

leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. The … leader must possess a keen understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer experience). Ensure sales coverage aligns and is established to execute on strategy, and effectively manage resource utilization to help maximize revenue. Build and develop the capabilities of customer service, account managers, field application engineers, sales managers & key account managers to execute on the go-to-market More ❯

when to collaborate to keep projects moving. You've worked directly with users to shape technical requirements and care deeply about delivering a great customer experience. Staying up to date with tech trends excites you, and you're eager to implement simple, effective solutions that make a difference. In … requirements directly with our tax team to vertically design new features from frontend to backend and everything in between. Design, develop and maintain our customer-facing app and internal back-office tool. Drive architectural decisions and optimise efficiency across the tech stack. Keep a keen eye on the customer experience to proactively raise issues and deploy fixes. Ship new features and fixes quickly. Play a leadership role by consistently innovating and developing a culture of excellence. Requirements for the role Exceptional problem-solving and analytical skills. Excellent communication and collaboration skills. 2+ years writing production-ready code More ❯

chefs since 2012. Our targets are ambitious, and this is a very exciting time for the business. Our focus remains on delivering an outstanding customer experience while driving significant growth. Role Overview We are seeking an Ecommerce Trading Manager (and food nerd!), with a merchandising or data insight … KPIs - such as ecommerce revenue mix by channel, AOV, conversion rates, exits, bounce, active customers, ROI - and use learnings to drive improvements Own online customer acquisition via SEO, PPC & Paid Social - supported by agencies and freelancers; as well as email flow lifecycle marketing Work with our development agency to … maintain the website functionality and explore new technologies to enhance performance and user experience Keep up to date with latest ecom and marketing tech Own the ecommerce customer experience - from brand aesthetic, site navigation, through to oversight of new product listings (and delistings) Drive improvements in site More ❯

Head of Customer Success (Remote - UK hours overlap required) Location: Remote Contract: Full-Time Client: A rapidly scaling, mission-driven cyber security training platform My client, a high-growth cyber security training platform with over 4 million users and 900+ global customers, is looking for a Head of Customer Success to lead their customer strategy. Their mission is to make cyber security education more accessible through gamified, hands-on training that helps organisations build and maintain stronger security teams. This is a brilliant opportunity for an experienced leader to shape and scale a high-impact Customer Success function. The successful candidate will take ownership of the full post-sales journey-driving engagement, increasing retention, and supporting customer growth at scale. You will lead a growing team and work cross-functionally with Sales, Product, and Marketing to ensure customers derive maximum value from the platform. More ❯

developing innovative software solutions tailored to meet the diverse needs of businesses, ranging from ambitious start-ups to established enterprises. At Palladium, we prioritise customer experience in everything we do. The ideal candidate will possess a strong expertise in product and customer experience design, along with … centric solutions, while fostering effective communication and cooperation. Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from written reports, customer journey maps, product roadmaps to digital products that meet client objectives. Build strong, lasting relationships with your clients and identify and act on opportunities … apply this to client projects as well as internal company development to contribute to the ongoing growth of Palladium. The ideal candidate should demonstrate experience of: Degree in business or information technology related field or equivalent commercial experience At least 5 years of experience in Product Management More ❯

mission needs with private sector leading practices. You will join a talented group of professionals who are advising U.S. federal agencies with digital strategy, customer experience, process improvement, technology effectiveness, digital architecture, program integration, audit readiness and financial management, to name only a few. As a member of … GPS Digital team, you will help our clients envision, design and implement a range of high-impact digital solutions and services involving mobile technologies, customer experience, analytics, content management, cloud technologies and other services. In addition, you will work with a global team of digital practitioners on innovative … to obtain and maintain a secret clearance or higher, which will be driven by the engagement requirement. Prior Integrated Master Schedule (IMS) support experience. Experience updating and editing any program plans, Gantt charts, and IMS. Experience coordinating both in-person and virtual meetings to gain updates and track More ❯

our people to care and be proud of what they do. We also practice what we preach - every member of our team gets to experience the superpower that is coaching for themselves, among some other pretty incredible rewards. Ezra is the fastest growing global coaching company, supporting some of … will mentor, coach, and lead other project management professionals. Academy Global Project Manager provides project management services that build and support the expansion of customer relationships, simplify the complexity of delivery of contracted services, and ensure a high-quality experience for clients. The ideal candidate will be motivated … and passionate about leading large, complex projects, have a strong customer and revenue focus, proactively collaborate, champion project management best practices, and be comfortable operating within a high change and matrixed environment. What you'll do: Provide project management leadership for the delivery of complex, large-scale projects for More ❯

our people to care and be proud of what they do. We also practice what we preach - every member of our team gets to experience the superpower that is coaching for themselves, among some other pretty incredible rewards. Ezra is the fastest growing global coaching company, supporting some of … will mentor, coach, and lead other project management professionals. Academy Global Project Manager provides project management services that build and support the expansion of customer relationships, simplify the complexity of delivery of contracted services, and ensure a high-quality experience for clients. The ideal candidate will be motivated … and passionate about leading large, complex projects, have a strong customer and revenue focus, proactively collaborate, champion project management best practices, and be comfortable operating within a high change and matrixed environment. What you'll do: Provide project management leadership for the delivery of complex, large-scale projects for More ❯

software such as Kubernetes and containers, and commercial solutions to instantiate DevSecOps continuous integration (CI)/continuous delivery (CD) pipelines at various classification levels.Customer Experience is a Customer Facing team comprised of Sales, Customer Success, Technical Account Management, Business Account Management, User Design, and IT Service Desk … We are seeking professionals with knowledge in a couple of the following: B.S. in Computer Science, IT, or related field and 3 years of experience implementation or Customer Support experience, Sales Engineering experience or Software Technical Instructor/enablement equivalent experience in a customer facing role. Experience with: Advanced Kubernetes Cloud Cloud Security Cybersecurity DevSecOps IT Operations Site Reliability Engineering Software Engineering System Administration More ❯

our 2030 Planet, People, Produce goals. • COMPLIANCE & MEMBERSHIPS - Lead the tracking of existing memberships and compliance timings to ensure we are within regulation Essential Experience: Experience in packaging declaration, packaging regulation, and packaging optimisation. Previous experience in carbon emissions assessment and implementing reduction initiatives. Previous Experiences in … Modern Slavery Prevention. Sustainable sourcing experience with a focus on deforestation prevention (EUDR) and animal welfare promotion (MSC/ASC certifications, Better Chicken Commitment). Beneficial Experience: Food waste reduction projects Charity work: previous experience in managing a corporate/charity partnership Communication: ensuring sustainability initiatives are … communicated regularly focusing on key dates Diversity and inclusion: supporting the current diversity and inclusion team on key diversity and inclusion initiatives. Previous experience in conducting training on key sustainability topics ABOUT YOU Degree and/or at least 2 years experience in sustainability, community engagement or environmental More ❯

our 2030 Planet, People, Produce goals. COMPLIANCE & MEMBERSHIPS: Lead the tracking of existing memberships and compliance timings to ensure we are within regulation. Essential Experience: Experience in packaging declaration, packaging regulation, and packaging optimisation. Previous experience in carbon emissions assessment and implementing reduction initiatives. Previous Experiences in … Modern Slavery Prevention. Sustainable sourcing experience with a focus on deforestation prevention (EUDR) and animal welfare promotion (MSC/ASC certifications, Better Chicken Commitment). Beneficial Experience: Food waste reduction projects. Charity work: previous experience in managing a corporate/charity partnership. Communication: ensuring sustainability initiatives are … communicated regularly focusing on key dates. Diversity and inclusion: supporting the current diversity and inclusion team on key diversity and inclusion initiatives. Previous experience in conducting training on key sustainability topics. ABOUT YOU Degree and/or at least 2 years experience in sustainability, community engagement or environmental More ❯