176 to 200 of 289 Remote/Hybrid Customer Experience Jobs

commerce and stationary trade. We develop software solutions for one of Europe's leading furniture retailers. Curating products for the online shops, optimising the customer experience, and handling digital marketing are also part of our core business. We focus on customer needs and providing a seamless omni … Kubernetes clusters as the foundation of our development and production environments. You will set up and continuously improve the core platform infrastructure, keeping developer experience and scalability in mind. You will ensure a secure and reliable cloud environment, including access management, identity control (e.g. Keycloak), and network protection. ...

deliver a wide variety of data and analytics solutions for clients Lead and coach high-performing teams, fostering career development and a strong human experience Develop the practice's capabilities through training, hands-on skill development, and mentoring Drive high-quality delivery that is on time, on budget … such as Tableau, Power BI, Qlik, or MicroStrategy Consult with clients to identify analytical opportunities, design solutions, and operationalise insights Develop strategies that support Customer Experience or similar analytical programs Ensure delivery quality while balancing strategic vision with practical implementation Key Requirements The successful Director of Data & Analytics ...

offices are in London Start: ASAP 🛠 What You’ll Do 🧱 Build the Core Platform Design and implement foundational features across our internal and customer-facing tools. Build systems that improve operational efficiency, elevate customer experience, and support our sustainability mission. Help define our technical strategy, architecture … automation thoughtfully to streamline operations and support the business. ✅ You May Be a Fit If You... Strong programming skills with 5+ years of experience A strong track record of solving difficult problems in either an academic or industrial setting A strong track record displaying the ability to manage engineering ...

Reading office , ensuring strategic programs align with business goals and regulatory standards, and driving operational excellence in network performance, fault management, and customer experience. Key Responsibilities: Lead and deliver service assurance programs focused on network performance, fault management, and customer experience . Drive strategic initiatives that align … service reliability and operational efficiency through best-in-class program governance. Oversee risk management and implement both Agile and Waterfall methodologies as appropriate. Skills, Experience, and Abilities Required: 15+ years' experience in the Telecom domain , with a strong emphasis on service assurance . Deep expertise in OSS/ ...

value for customers and the business. This is a highly visible role where your analysis directly influences investment decisions, supplier performance, network growth and customer experience across the UK. Responsibilities Use internal and external data to make evidence-based decisions on optimal network locations and expansion strategy Track … performance reporting across parcel volumes, capacity usage, availability and profitability Interested? Here's What You'll Need to Be Successful Strong analytical capability with experience turning complex data into clear, actionable insight Experience managing third-party suppliers, SLAs, KPIs and performance reviews Confident stakeholder management skills, with ...

Content teams so you won't be writing it from scratch. Content flows in from other teams and isrepurposed and prunedm, with the customer experience in mind. Ultimately, this role is key to delivering a seamless user experience and driving conversion objectives. What youll be doing … manage and curate content across the website and apps, ensuring clarity, accuracy, and compliance. Youll create and publish high-quality content with a strong customer focus and clear CRO objectives. Youll collaborate with marketing, compliance, and product teams to gather requirements and translate them into actionable updates. Monitoring website ...

understand, operate, and continually improve its technology services through world-class observability. Drive the evolution of observability across the business, improving reliability, performance, and customer experience Deploy and mature modern observability tooling to support high-profile change and transformation initiatives Hybrid up to 80% homeworking available … embed effective, end-to-end monitoring strategies into new and evolving solutions. About you As a Site Reliability Engineer, youll use your knowledge and experience of observability and IT Event Management to deliver excellent results across a varied IT estate. Youll have knowledge of network fundamentals and possess ...

roadmaps aligned to business, digital, and data strategy. Ensure initiatives align to target architecture with clear traceability to business outcomes (speed, cost, risk, customer experience). Balance strategic architecture with pragmatic delivery. Integration, iPaaS & Platforms Own the enterprise integration strategy and reference architecture. Define standards … Ensure AI solutions are scalable, secure, explainable, ethically designed, and integrated via APIs and iPaaS. Support responsible adoption of AI, ML, and generative AI. Experience & Skills Essential 8+ years in architecture roles (Enterprise or Lead Architect). Experience in complex, integration-heavy, data-driven environments. Strong capability across ...

engaging a wide audience through high quality digital experiences.The IT Digital function is fast-paced and collaborative, focused on enabling the best possible customer experience across public facing platforms. The role is based at a head office location, with hybrid working available. There is an expectation of regular … encouraged to stay current with industry trends and expand your technical skill set. What you'll need to succeed You'll have experience working within a highly collaborative, agile delivery environment and a strong background in developing and maintaining modern web-based products. You'll take pride in building ...

awareness of the company s high-quality virgin and recycled polymer solutions, driving growth through both new business development and the expansion of existing customer relationships. Operating from a home-based office anywhere in the UK, this role offers true flexibility, with much of your time spent … business development and help deliver the Company's strategic sales plan, with time split between UK wide travel to maintain and build strong customer relationships and close liaison with the office-based team. Objectives: Managing and growing existing customer accounts while seeking out new business opportunities Achieving ...

roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc... 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability … learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport ...

Manager to join a growing, UK based IT provider based in the Nottingham area. This role is ideal for someone who enjoys building strong customer relationships, identifying growth opportunities, and acting as a trusted partner to clients. As an Account Manager, you'll be responsible for managing and developing … needs and objectives. Identify opportunities to grow accounts through additional services, solutions, and renewals. Collaborate with internal teams to ensure successful delivery and ongoing customer satisfaction. Prepare and deliver account reviews, proposals, and commercial discussions. Forecast and track account performance, pipeline, and revenue against targets. Resolve issues effectively, ensuring ...

Role: IT Consultant Location: Preston/Bolton Hybrid (with some customer site visits) Sector: Managed Services/IT Consultancy Salary: up to £50,000 depending on experience The role Are you a technically minded problem solver who loves working directly with customers to design and deliver impactful … growing Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments. This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering opportunities ...

company transforming the payments space! Due to exciting business growth, we’re looking for a proactive Technical Support Officer with strong API knowledge and experience in provisioning and onboarding payment products . This role is critical to ensuring seamless integration and exceptional customer experience across our SaaS … payment solutions. Key Responsibilities of the IT Technical Support Officer to include: Provisioning & Onboarding: Own the end-to-end setup of customer environments, including merchant IDs, payment products, and mapping requirements. API Support: Assist clients with REST/SOAP API integrations, authentication (OAuth), and troubleshooting using Postman and sandbox ...

space. You will serve as a visible and trusted representative of Bitpanda in our Telegram communities, combining your social media flair with a strong customer support background to enhance sentiment, support users, and foster healthy community interactions in real time. You'll moderate discussions, spark engaging conversations, and embody … adapting your schedule to high-activity periods, breaking news, or relevant global events. Profil Experienced Community Manager or Moderator , preferably 1 year of proven experience managing Telegram or similar chat-based communities. Experience directly in the crypto, fintech, or finance space is a plus. Bilingual communicator : Fluent ...

date, we've successfully provided over one million treatments to our patients. Our dynamic team is passionate, ambitious, and brings a wealth of experience from successful health and consumer tech ventures. Based in Berlin, a city known for its vibrancy, we're committed to expanding our reach and impact … will take full ownership of our product vision, strategy, and execution. You'll lead and scale our Product team, shape the end-to-end customer experience, and ensure our platform delivers outstanding outcomes for patients, medical professionals, and the business. This is a high-impact leadership role ...

Months (Maternity Cover) Hours: Standard 40 Hours Per Week Reference: J36747466 The Opportunity We are seeking a motivated Demand & Portfolio Coordinator to support Customer Experience demand and prioritisation activities. This role is an important part of our digital transformation journey, helping us move towards a truly customer … continuous improvement initiatives by proposing new ideas and process enhancements. Provide ad hoc support to the Demand & Portfolio team as required. Knowledge, Skills and Experience Good understanding of digital ecosystems and technical landscapes Ability to recognise digital complexity and highlight potential delivery risks. Experience supporting portfolio ...

delivering innovative and trusted solutions. About the Role We’re looking for a strategic and results-driven Head of Secondary Sales to lead new customer acquisition and expand Tes’ presence in the UK secondary school sector. You’ll manage a team of Business Development Professionals, driving sales strategies … including small Groups. Key Responsibilities ✅ Lead, mentor, and develop a high-performing sales team to exceed targets ✅ Design and execute strategic plans for new customer acquisition ✅ Drive cross-selling opportunities within existing accounts ✅ Collaborate with marketing, product, and customer success teams to accelerate growth ✅ Monitor market trends ...

technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management … meetings between client decision makers and company’s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge ...

proactive & experienced Service Delivery Manager to take ownership of the operational and commercial success of IT services delivered to a portfolio of enterprise customer contracts. You will play a key role in shaping the services strategy, be the driving force behind service excellence and continuous improvement, all whilst fostering … long‐lasting effective customer relationships. Roles & Responsibilities: Commercial, Customer Relationship, & Service Delivery Management: Ensure IT services add business value by fulfilling SLAs, KPIs, and meet customer expectations. Oversee end‐to‐end service level management, ensuring full adherence to all contracted SLAs whilst maintaining consistent high‐quality service ...

proactive & experienced Service Delivery Manager to take ownership of the operational and commercial success of IT services delivered to a portfolio of enterprise customer contracts. You will play a key role in shaping the services strategy, be the driving force behind service excellence and continuous improvement, all whilst fostering … long‐lasting effective customer relationships. Roles & Responsibilities: Commercial, Customer Relationship, & Service Delivery Management: Ensure IT services add business value by fulfilling SLAs, KPIs, and meet customer expectations. Oversee end‐to‐end service level management, ensuring full adherence to all contracted SLAs whilst maintaining consistent high‐quality service ...

develop strategies for reaching sales and targets and engaging with customers Taking part in internal and external training to develop crucial skills such as customer experience, selling, and account management Skills and Qualifications: Time Management - Effectively manage your time to prioritise tasks and meet sales goals, KPIs … whilst working with your colleagues to hit team and business targets CRM Management - Knowledge of how to use CRM tools to keep track of customer data and automate tasks in order to work more efficiently Active Listening - Crucial for understanding customer needs and building rapport Communication - Strong verbal ...

accelerator programme, supporting the next generation of high-growth security startups. The role You'll join a small, high-output engineering team and build customer-facing features end-to-end - front to back to cloud. You'll ship frequently, own features, and have real influence over architecture and product … APIs) to enhance workflows and automation Collaborate closely with founders and product to shape requirements and deliver fast Improve reliability, performance, monitoring, and developer experience as the product scales What you'll be building (product context) The platform focuses on software supply chain security, including capabilities such as: Detecting ...

commerce and stationary trade. We develop software solutions for one of Europe's leading furniture retailers. Curating products for the online shops, optimising the customer experience, and handling digital marketing are also part of our core business. We focus on customer needs and providing a seamless omni … science methodologies with organizational governance, quality and ethical standards. Automate, maintain, operate and continuously improve data pipelines. At least 5 years of relevant professional experience in the field of Data Science or Data Enginnering. Proficiency in programming languages (Python, R, SQL) and machine learning frameworks (e.g., TensorFlow, PyTorch). ...

Remote/Hybrid | Reporting to Sales Director, London Paddington About our client: Our client is a fast-growing Integrations Partner , helping organisations transform their customer-engagement platforms. From cloud contact centre transformations to automation, AI agents, and ongoing support, they partner with leading brands worldwide to solve customer experience challenges. The Role We’re looking for a Pre Sales Solutions Engineer with software development knowledge to join their Go-To-Market team and play a pivotal role in shaping technical solutions during the sales cycle. This is a foundational hire as they build out their ...