176 to 196 of 196 Remote Customer Experience Jobs

compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. … Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management ...

compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. … Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management ...

compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. … Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management ...

compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. … collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows ...

compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. … collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows ...

based in Dublin seeks a Senior Product Enablement Manager to enhance technical education across its Solutions teams. The role requires over 5 years of experience in Sales Enablement or Technical Training in a SaaS environment, with a focus on developing scalable training strategies and materials. Candidates should demonstrate strong … technology. This position offers a competitive salary, equity, and a hybrid work environment. Expect to contribute to a dynamic team dedicated to improving customer experiences. ...

Line Technical Support Technician you will deliver remote and face-to-face troubleshooting, resolve technical incidents, support Microsoft desktop environments and ensure an excellent customer experience. The Desktop Support Engineer/2nd Line Technical Support Technician will also collaborate with the wider Service Desk team, follow ITIL processes … Systems: Azure, EntraID Support User Lifecycle: Assist with new starter and leaver hardware and software setup Assist with Application Issues: Troubleshoot, resolve or escalate customer-specific software queries Act as Onsite Ambassador: Maintain visibility and promote the value of onsite technical support when visiting client sites Manage Workload Effectively ...

leveraging text mining, deep learning, content understanding, document processing and more. You will prototype machine learning models that deliver more personalized and automated customer experiences throughout the Docusign Agreement Cloud. Our Engineering & Tech Operations team builds and operates complex solutions for global business challenges that cross cultures, legal jurisdictions … deploy models to production, using existing and emerging machine learning methods and technologies Work closely with Product Management to translate product requirements into robust, customer agnostic machine learning success metrics Job Designation Hybrid: Employee divides their time between in office and remote work. Access to an office location ...

good understanding of PLC? Join us as Head of Technical Support and take charge of scaling and optimizing our support function to ensure outstanding customer experiences. As Head of Technical Support, you will lead a high-performing team of engineers and specialists, managing both software and electro-mechanical support … operations. You will drive strategy, oversee day-to-day operations, and champion continuous improvement in processes, tools, and customer satisfaction. Why join us? Influence strategic growth and operational performance Hybrid working flexibility Career development and succession planning opportunities Work with a dynamic team across residential and field service sites ...

Business Process Engineer (Customer Journey) Rate - £500 (A day) Duration - 6 Months (Initially) Location - London (Hybrid) Ir35 - Outside As a Business Process Engineer, you'll lead the design and optimisation of future-sate processes that underpin the Modernising Redress work. Building on the work of the Business Process Analyst … readiness, ensuring designs are scalable, adoptable, and deliverable at pace. Track and validate that new processes deliver the intended benefits, outcomes, and improved customer experience. Collaborate closely with the Business Process Analyst to ensure smooth transition from mapping to optimisation with clear process documentation. what you must bring... Lean ...

have a fantastic opportunity for a management consultant (1-5 years experience) to work as part of our dynamic Online team to grow our project and strategy division. You will be based in our head office with the flexibility of a hybrid working pattern, there may also be times … with stakeholders across the business to understand key problem statements and then translate these into opportunities. Your passion to deliver a high level of customer service will help to keep customers coming back will be key to your success and will be at the heart of every project ...

client as a trusted advisor and long-term partner in achieving their business objectives. The IT Account Manager will have current or recent experience in B2B account management or client services role. The ideal candidate will have experience working in a Managed Service Provider (MSP) environment. Strong communication … skills, with the ability to adapt to different audiences. Numerate, with confidence in discussing pricing and financial data. Proactive, energetic, and client-focused, with experience of delivering exceptional customer experiences. This is a great opportunity to work in a fast growing IT Managed Services company with genuine opportunities ...

digital engineering and product development partner with more than 2,000 professionals worldwide. They help major brands design, build and modernise digital products and customer experiences across Retail, E-commerce, FinTech, Travel, Media, Technology and other innovation-led sectors. Their services include custom software engineering, digital product design, mobile … footprint in the UK Candidate Requirements Essential: 5-15 years in B2B consultative business development Proven new-logo hunter with strong and consistent tenure Experience selling digital transformation, custom software development or outsourced engineering services Strong experience selling into the UK market (Ireland experience advantageous) Ability ...

communications with a remote-first culture. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers to craft personalized customer experiences. This role is for a Software Engineer on Twilio's Platform Observability team, focused on rebuilding and unifying our observability stack to enable … areas (e.g., high-cardinality telemetry, distributed tracing correlation, compute cost insights), while ensuring the platform scales horizontally. Collaborate with product teams, SREs, and developer experience groups to understand telemetry needs and integrate observability into core engineering workflows. Design and build developer-friendly tooling and APIs to support incident response ...

engineering team. You will be responsible for developing, enhancing, and maintaining our Salesforce platform to support high-performance financial products, compliant workflows, and exceptional customer experiences. Youll work closely with product, operations, and engineering teams to translate business requirements into scalable Salesforce solutions. Key Responsibilities Design, build, and deploy … fast-paced fintech environment to deliver features and enhancements on schedule. Ensure all development meets financial-services compliance, security, and audit requirements. Required Skills & Experience 35 years of hands-on Salesforce development experience. Strong proficiency with: Lightning Web Components (LWC) Apex Classes, Triggers, Test Classes REST/SOAP APIs ...

profiling of AJ Bell’s information and technology assets Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Technical skills Strong understanding and knowledge of Information Security risk … management tools and techniques Experience of Information Security standards and frameworks Awareness and understanding of the Information Security threat landscape Awareness of Information Security solutions e.g. email/web gateways, SIEM, Endpoint protection etc. Strong understanding of IT General Controls frameworks Awareness of Operational Risk Management and Risk & Control ...

teams, working on foundational engineering and helping to improve the underlying frameworks, tooling, and performance that enable the company to deliver a world-class customer experience. This team has a big focus this year, with several major initiatives planned around performance optimisation , scalability, and mobile innovation - so there … select iOS components while enhancing the overall mobile platform performance. There's a real opportunity here to make an impact on platform quality, developer experience, and overall app performance. You'll be regularly involved in design discussions and technical decisions , where you'll have the freedom to suggest solutions ...

Senior Account Manager – Leading Managed Service Provider **Essential Managed Service Provider experience - Cloud & Infrastructure*** About the Company Our client is recognised as one of Europe’s top Managed Service Providers, delivering cutting-edge IT infrastructure, cybersecurity, support, and consultancy services. They provide enterprise-level solutions tailored to the needs … client-focused environment, this is an exciting opportunity to join one of Europe’s most respected managed service providers. What You’ll Bring Proven experience in B2B account management, client services, or a service desk role Strong communication and presentation skills, with the ability to engage a range ...

/week preferred) or remote Salary: £32,000–£35,000 Are you a skilled front-end developer with a passion for CRO and user experience ? We're looking for a mid-level UX Developer to join our digital optimisation team and help us improve our customer journeys through … work reliably across browsers and devices. Analyse experiment outcomes to identify statistically significant results. Work closely with UX, Optimisation, and Digital teams to improve customer experiences. Contribute to the ideation and execution of digital journeys and optimisation tests. Handoff successful tests to production teams for implementation. What ...

technology company in Ireland is seeking a Senior Software Engineer specializing in Cloud Data Platforms. This role involves delivering quality software solutions that enhance customer experiences and collaborating with various teams to innovate and improve coding practices. Candidates should have at least three years of software development experience ...

leading technology company based in Dublin is seeking a Machine Learning Engineer to leverage NLP and deep learning technologies. You will develop personalized customer experiences, working within a hybrid model. Candidates should have over 5 years of relevant experience and a strong background in programming, particularly in Python. ...