176 to 200 of 295 Remote/Hybrid Customer Experience Jobs

help our clients navigate a rapidly changing landscape. We develop and embed AI solutions which help firms become more efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of a highly regulated industry, we see so much opportunity for meaningful innovation … amplify a distinctive AI vision for our clients. Who we’re looking for: You bring demonstrable technical ability, creativity and flexibility from your extensive experience (in academia, industry or both) as thought leader in this space. You’ll have prior experience working in or for financial services clients ...

technical authority for three Shopify Plus storefronts, managing the transition away from an external agency model and driving continuous improvement across conversion, performance and customer experience. Responsibilities includ e: Owning Shopify Plus development across all three brands end-to-end Building and optimising conversion-focused, high-performance storefronts Developing … What We're Looking For We need someone who understands that great ecommerce development goes beyond writing clean code - it's about commercial outcomes, customer experience and enabling growth. You will likely bring: Strong hands-on Shopify Plus experience - this is non-negotiable and candidates without ...

looking for an experienced Programme Manager to take the lead on a portfolio of high-impact initiatives across data, AI, and customer-centric retail innovation. This is a pivotal role, sitting at the intersection of technology, analytics, and commercial strategy—ideal for someone who thrives in fast-paced retail … Programme Manager, you will own the end-to-end delivery of a multi-stream transformation programme focused on leveraging data and AI to enhance customer experience, optimise operations, and unlock new revenue opportunities. You’ll work closely with senior stakeholders across technology, digital, merchandising, and operations, ensuring alignment ...

transform and modernise their primary revenue source. What you'll do Full ownership of the enterprise architecture strategy for a large-scale transformation of customer, billing and revenue platforms Lead the move away from legacy systems into a modern, cloud-first environment that improves performance, scalability, and customer experience Define the target architecture and set a clear, deliverable roadmap from current state to future state across multiple platforms Drive architecture across core domains including billing, revenue management, customer platforms, and data Work closely with Engineering, Product, Data and Delivery to ensure technology decisions align with ...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‐on, impeccable customer service and ultimately transform their customer experiences … better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‐touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses ...

modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve … this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made ...

/UX Designer (Ecommerce & Digital Experience) Salary: Up to £45,000 Location: Hybrid - Newcastle-under-Lyme (1-2 days per month) or if local 2 days in the office Type: Full-time The Opportunity This is an opportunity to join a well-established, premium consumer brand at an exciting … stage of growth. The business is investing in its digital and ecommerce capability, with a focus on improving customer experience, driving conversion and delivering a more refined, user-focused online journey. They are now looking for a UI/UX Designer to play a key role in shaping ...

/UX Designer (Ecommerce & Digital Experience) Salary: Up to £45,000 Location: Hybrid - Newcastle-under-Lyme (1-2 days per month) or if local 2 days in the office Type: Full-time The Opportunity This is an opportunity to join a well-established, premium consumer brand at an exciting … stage of growth. The business is investing in its digital and ecommerce capability, with a focus on improving customer experience, driving conversion and delivering a more refined, user-focused online journey. They are now looking for a UI/UX Designer to play a key role in shaping ...

keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications … Experience in Cryptography/Information Security ITIL Foundation Batchelor Degree in Computer Science Strong stakeholder management, able to influence and negotiate at all levels Attention to detail and accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient ...

future. We are looking for a hands-on, people-first leader who thrives on developing high-performing teams, building structure, and turning customer relationships into real commercial growth. If you love getting stuck in, coaching individuals, improving processes, and driving results, this is the kind of role where … role for someone who enjoys balancing leadership with delivery. You will be just as comfortable coaching your team as you are leading key customer conversations yourself. Lead, develop, and inspire a small team of Account Managers Create a culture of accountability, performance, and continuous improvement Introduce structure, rhythm ...

future. We are looking for a hands-on, people-first leader who thrives on developing high-performing teams, building structure, and turning customer relationships into real commercial growth. If you love getting stuck in, coaching individuals, improving processes, and driving results, this is the kind of role where … role for someone who enjoys balancing leadership with delivery. You will be just as comfortable coaching your team as you are leading key customer conversations yourself. Lead, develop, and inspire a small team of Account Managers Create a culture of accountability, performance, and continuous improvement Introduce structure, rhythm ...

company delivers intelligent Connectivity and Digital infrastructure solutions, including IT Services, Cyber Security, Connectivity , and Managed Services . With a strong focus on customer success and long-term partnerships, the organisation supports businesses of all sizes in navigating complex technology environments securely and efficiently. The company fosters a collaborative … involves working closely with sales and marketing teams to build a strong pipeline, contribute to revenue growth, and ensure a consistent and high-quality customer experience from first touchpoint. Key Responsibilities Conduct outbound prospecting through calls , emails , and digital channels to generate new leads Identify and qualify potential ...

organisation. The successful candidate will manage our outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance and administration support … continuous improvement. Conduct regular service reviews, performance reporting, and governance forums with the supplier. Challenge, influence and drive improvements where service performance, quality or customer experience does not meet expectations. Ensure the service desk delivers effective incident, request, problem and escalation management. Act as the service owner ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Hours of work: Monday to Friday … that fall outside of scope or SLA commitments. Contribute to our technical knowledge base, particularly in infrastructure, networking, and solution best-practice. SKILLS AND EXPERIENCE REQUIRED Strong analytical mindset with a natural ability to troubleshoot unfamiliar or complex issues. Understanding of solution architecture concepts (e.g., load balancing, queue distribution ...

internal stakeholders with technical queries Accurately log all interactions via Salesforce CRM Build strong relationships across customers, installers, and internal teams Contribute to improving customer experience and reducing complaint volumes Key Experience Proven background in auto electrical, vehicle diagnostics, or similar technical environment Experience in a technical support or helpdesk position Strong problem-solving skills with the ability to diagnose faults Confident communicator, both written and verbal Experience using CRM systems (Salesforce desirable) Ability to manage multiple cases and meet deadlines Package Salary up to £35,000 Hybrid working (3 days onsite ...

NHS. We're now looking for a Recruitment Operations & Talent Delivery Coordinator to join our growing team and support the delivery of an outstanding experience for candidates and clients alike. Basic of £30k to £35k per annum plus quarterly bonus based on team performance and individual objectives. Hybrid working … improving how things work. You'll support Consultants day to day and work closely with the Head of Consultancy to improve candidate and customer experience, campaign delivery, and the effective use of systems, automation, and reporting. Full training, tools, and ongoing support will be provided. As a Recruitment ...

NHS. We're now looking for a Recruitment Operations & Talent Delivery Coordinator to join our growing team and support the delivery of an outstanding experience for candidates and clients alike. Basic of £30k to £35k per annum plus quarterly bonus based on team performance and individual objectives. Hybrid working … improving how things work. You'll support Consultants day to day and work closely with the Head of Consultancy to improve candidate and customer experience, campaign delivery, and the effective use of systems, automation, and reporting. Full training, tools, and ongoing support will be provided. As a Recruitment ...

University, ensuring robust procedures are developed and adhered to. You will play an integral and hands-on role in enhancing the student and staff experience, contributing to digital transformation goals and increasing productivity, performance, and precision. Approximately 40-50% of this role includes continuous development of the University … SITS/e:Vision and associated modules and tools) Act as the technology service owner for key enterprise systems, ensuring reliability, performance, and excellent customer experience Our main requirements: Significant experience working with enterprise systems such as SITS/e:Vision, CRM, ERP, VLE integrations, or similar ...

activation-while ensuring high-quality service delivery across IT, telecoms, and cyber security solutions. You will act as the key link between sales, engineering, customer experience, and finance teams, ensuring projects are delivered efficiently, on time, and to a high standard. Key Responsibilities Provisioning & Project Delivery … manage provisioning across all customer projects Coordinate internal teams to ensure smooth handovers and delivery Plan resources and equipment to support project timelines Track progress, risks, and dependencies across multiple workstreams Maintain accurate project updates within CRM systems Support pre-sales processes and installation readiness Operational Coordination Manage hardware ...

genuinely ambitious. What they need A digital native designer who can confidently navigate web layouts and digital marketing collateral, driving enhancements to the online customer experience and creating a seamless brand experience across channels Someone who cares deeply about craft - typography, layout, spacing and visual consistency really … attention to detail remains very high A digital-first creative who enjoys working across multiple touchpoints including campaigns, web, social and events Any experience with Animation or Motion design is highly desirable! What you’re great at Designing and executing high-quality campaign assets that can be adapted globally ...

roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc... 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability … learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport ...

develops and manages innovative data products and services in-house, while building strategic external partnerships that increase adoption of our digital assets to improve customer journeys and support the efficient operation of the Strategic Road Network. As Principal Lab Manager, you will lead the development of high-value … shaping, scoping, and delivering connected services that support RIS strategy goals and business plan priorities, unlocking National Highways platforms, assets, and intelligence to improve customer experience through external adoption. Develop and manage senior strategic partnerships across the mobility ecosystem, including road authorities, automotive organisations, and data aggregators, creating ...

develops and manages innovative data products and services in-house, while building strategic external partnerships that increase adoption of our digital assets to improve customer journeys and support the efficient operation of the Strategic Road Network. As Principal Lab Manager, you will lead the development of high-value … shaping, scoping, and delivering connected services that support RIS strategy goals and business plan priorities, unlocking National Highways platforms, assets, and intelligence to improve customer experience through external adoption. Develop and manage senior strategic partnerships across the mobility ecosystem, including road authorities, automotive organisations, and data aggregators, creating ...

develops and manages innovative data products and services in-house, while building strategic external partnerships that increase adoption of our digital assets to improve customer journeys and support the efficient operation of the Strategic Road Network. As Principal Lab Manager, you will lead the development of high-value … shaping, scoping, and delivering connected services that support RIS strategy goals and business plan priorities, unlocking National Highways platforms, assets, and intelligence to improve customer experience through external adoption. Develop and manage senior strategic partnerships across the mobility ecosystem, including road authorities, automotive organisations, and data aggregators, creating ...

develops and manages innovative data products and services in-house, while building strategic external partnerships that increase adoption of our digital assets to improve customer journeys and support the efficient operation of the Strategic Road Network. As Principal Lab Manager, you will lead the development of high-value … shaping, scoping, and delivering connected services that support RIS strategy goals and business plan priorities, unlocking National Highways platforms, assets, and intelligence to improve customer experience through external adoption. Develop and manage senior strategic partnerships across the mobility ecosystem, including road authorities, automotive organisations, and data aggregators, creating ...