176 to 200 of 901 Remote Customer Experience Jobs

career should be! About this job At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of the customer experience, our Senior Engineers research and discover new opportunities and shape products to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from … right for them! We are seeking a highly skilled Salesforce Marketing Cloud (SFMC) Engineer with expertise in marketing technology, email development, and platform integration. The ideal candidate has extensive experience in SFMC implementations and excels at developing high-performance email marketing solutions. If you are passionate about driving impactful marketing campaigns, we encourage you to apply. Key Responsibilities: Develop … and best practices, including CAN-SPAM, GDPR, and other regulations. Qualifications: Bachelor's degree in computer science, a related field, or equivalent alternative education, skills, and/or practical experience is required 5+ years of hands-on experience in Salesforce Marketing Cloud, with a focus on email marketing and automation. Proficiency in AMP Script, HTML/CSS, SQL More ❯

team, you'll set clear, achievable objectives and measure success while partnering with SDRs to identify opportunities for improvement. Your insights and coaching will drive best practices, enhance the customer experience, and help the team achieve their commercial goals. Using your expertise and experience, you will provide tailored coaching and support to help SDRs excel and exceed … practices across the team. Maintain your own product and procedural knowledge. Develop and maintain a knowledge base and FAQs for managers within SalesHood. Support managers in taking ownership of customer queries and encourage them to exceed expectations where appropriate. Provide accurate and timely feedback to managers as needed. Undertake any other duties as assigned by the Team Manager within … the scope of the role. Must have: Experience in coaching or a similar role Results-oriented, highly organized, and driven to succeed Strong product knowledge Excellent verbal and written communication skills, including giving and receiving feedback Ability to motivate and develop people through coaching Growth mindset: embraces challenges, learns from feedback, adapts, and introduces innovative solutions Strong team player More ❯

full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a UX Product Management Team Lead to join our Product Team. This individual will report into our Director of Customer Experience and oversee a team of Product Managers, driving the vision and strategy for a variety of key development projects. In this position, your leadership is crucial to unlocking customer value while increasing development efficiency and the quality of solutions. If you're passionate about leading teams and delivering solutions that make a difference, we'd love to hear … flexibility Base Salary: $110,000 - $135,000 per year Responsibilities: Thought Leadership Vision & Strategy : Establishes and communicates a clear product vision, aligning it with company goals, market opportunities, and customer needs. Ensures adaptability to changing business priorities while maintaining strategic focus. Product Context : Stays informed on industry trends, competitive landscape, customer feedback, user & operational needs, and behavioral analytics More ❯

the Quarter, Employee Referral program and many more. Are you someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering a great customer experience? We're looking for an Outbound Sales Account Manager to join our Nottingham team - an opportunity for someone motivated, organised, and commercially minded to develop within a … of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … Sales Account Manager Make proactive outbound calls to customers to uncover new opportunities Support and re-engage existing or inactive accounts through great communication Prepare accurate quotes and manage customer orders efficiently Maintain up-to-date records and pipeline information within the CRM system Work closely with internal teams, marketing, and vendors to deliver campaigns Provide excellent service and More ❯

Contract Opportunity: ServiceNow Business Process Consultant – Financial Services Location: London (Hybrid) Contract Type: 6 Months (Outside IR35) Day Rate: Competitive, based on experience Start Date: ASAP About the Company: Join a leading financial institution undergoing a major digital transformation. This organisation is investing heavily in ServiceNow to streamline operations, improve compliance, and enhance customer experience across its … Drive process improvements and automation across IT and business functions. Ensure alignment with regulatory and compliance standards (e.g., SOX, GDPR). Support UAT and change management activities. Essential Skills & Experience: Proven experience as a Business Process Consultant within ServiceNow projects. Strong understanding of ServiceNow modules: ITSM, HRSD, GRC, IRM. Experience in financial services or regulated environments. Excellent More ❯

thinking fiancial services organisation. This is a chance to deliver cutting-edge, high-impact transformation projects, harnessing the power of AI, data, and automation to drive operational efficiency, enhance customer experience, and enable smarter decision-making across the business. Senior Project Manager - AI Responsibilities: Lead the planning and delivery of AI and automation projects from concept through to … and adoption of AI solutions across the business, ensuring value realisation. Facilitate steering groups and provide executive-level updates on progress and benefits delivered. Senior Project Manager Requirements Proven experience delivering AI, data, or automation-driven projects within financial services or another highly regulated environment. Strong understanding of technology-enabled change, particularly involving data platforms, analytics, or automation tools … stakeholder management and communication skills, with the ability to influence at senior and executive levels. Strong project planning, governance, and risk management skills across both Agile and Waterfall environments. Experience collaborating with data science or engineering teams to deliver proofs of concept and production-scale AI solutions. Financial services and insurance industry experience is preferred. Experience managing More ❯

thinking fiancial services organisation. This is a chance to deliver cutting-edge, high-impact transformation projects, harnessing the power of AI, data, and automation to drive operational efficiency, enhance customer experience, and enable smarter decision-making across the business. Senior Project Manager - AI Responsibilities: Lead the planning and delivery of AI and automation projects from concept through to … and adoption of AI solutions across the business, ensuring value realisation. Facilitate steering groups and provide executive-level updates on progress and benefits delivered. Senior Project Manager Requirements Proven experience delivering AI, data, or automation-driven projects within financial services or another highly regulated environment. Strong understanding of technology-enabled change, particularly involving data platforms, analytics, or automation tools … stakeholder management and communication skills, with the ability to influence at senior and executive levels. Strong project planning, governance, and risk management skills across both Agile and Waterfall environments. Experience collaborating with data science or engineering teams to deliver proofs of concept and production-scale AI solutions. Financial services and insurance industry experience is preferred. Experience managing More ❯

thinking fiancial services organisation. This is a chance to deliver cutting-edge, high-impact transformation projects, harnessing the power of AI, data, and automation to drive operational efficiency, enhance customer experience, and enable smarter decision-making across the business. Senior Project Manager - AI Responsibilities: Lead the planning and delivery of AI and automation projects from concept through to … and adoption of AI solutions across the business, ensuring value realisation. Facilitate steering groups and provide executive-level updates on progress and benefits delivered. Senior Project Manager Requirements Proven experience delivering AI, data, or automation-driven projects within financial services or another highly regulated environment. Strong understanding of technology-enabled change, particularly involving data platforms, analytics, or automation tools … stakeholder management and communication skills, with the ability to influence at senior and executive levels. Strong project planning, governance, and risk management skills across both Agile and Waterfall environments. Experience collaborating with data science or engineering teams to deliver proofs of concept and production-scale AI solutions. Financial services and insurance industry experience is preferred. Experience managing More ❯

To be considered for this role, applicants must have experience in the eCommerce or retail sector. About Poq Join Poq, the 'super app' SaaS company that empowers retailers and brands to drive fast growth and revolutionise their customer experience through highly effective and fully customisable mobile native apps. We partner with leading retailers to strengthen their brands … Capture lessons learned from projects and ensure they are fed back into future ways of working. Drive consistency in governance, reporting, and client communication. What we’re looking for Experience: Hands-on project management experience, ideally in a SaaS environment. Proven line management experience with Project Managers or similar roles. Strong background in project and portfolio management … including resource allocation and forecasting Experience in the ecommerce or retail sector, with an interest in mobile technology. Demonstrated ability to support multiple clients across different time zones (including US & Australia). Experience working with in-house developers and third-party suppliers. Solid understanding of both Agile and Waterfall methodologies, with the ability to apply the right approach. More ❯

To be considered for this role, applicants must have experience in the eCommerce or retail sector. About Poq Join Poq, the 'super app' SaaS company that empowers retailers and brands to drive fast growth and revolutionise their customer experience through highly effective and fully customisable mobile native apps. We partner with leading retailers to strengthen their brands … Capture lessons learned from projects and ensure they are fed back into future ways of working. Drive consistency in governance, reporting, and client communication. What we’re looking for Experience: Hands-on project management experience, ideally in a SaaS environment. Proven line management experience with Project Managers or similar roles. Strong background in project and portfolio management … including resource allocation and forecasting Experience in the ecommerce or retail sector, with an interest in mobile technology. Demonstrated ability to support multiple clients across different time zones (including US & Australia). Experience working with in-house developers and third-party suppliers. Solid understanding of both Agile and Waterfall methodologies, with the ability to apply the right approach. More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision … ROI. Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham (fully expensed) Key Responsibilities: Analyse More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision … ROI. Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham (fully expensed) Key Responsibilities: Analyse More ❯

brand thats on a mission to transform the way consumers manage, understand, and interact with insurance, making it smarter, simpler, and more human. With huge investment in their digital customer experience, CRM is right at the heart of the strategy. Were now looking for a Technical CRM Manager with strong Salesforce Marketing Cloud (SFMC) experience to join … their expanding CRM function. This is a hands-on role where youll help deliver personalised, multi-channel customer engagement at scale, shaping automated journeys that support acquisition, activation, retention, and long-term loyalty. Youll work closely with CRM strategists, product managers, engineers, and data teams teaming up with an internal SFMC Engineer to build campaigns, enhance the CRM infrastructure … key role in building and maintaining their Salesforce Marketing Cloud setup. Youll be responsible for developing and implementing automation, segmentation, and CRM strategies that drive smarter engagement throughout the customer lifecycle. Working cross-functionally with Product, Engineering, Analytics, Marketing and Sales teams, youll configure and optimise the platform, co-develop and execute multi-channel automated campaigns, and use customer More ❯

that’s on a mission to transform the way consumers manage, understand, and interact with insurance, making it smarter, simpler, and more human. With huge investment in their digital customer experience, CRM is right at the heart of the strategy. We’re now looking for a Technical CRM Manager with strong Salesforce Marketing Cloud (SFMC) experience to … join their expanding CRM function. This is a hands-on role where you’ll help deliver personalised, multi-channel customer engagement at scale, shaping automated journeys that support acquisition, activation, retention, and long-term loyalty. You’ll work closely with CRM strategists, product managers, engineers, and data teams - teaming up with an internal SFMC Engineer to build campaigns, enhance … role in building and maintaining their Salesforce Marketing Cloud setup. You’ll be responsible for developing and implementing automation, segmentation, and CRM strategies that drive smarter engagement throughout the customer lifecycle. Working cross-functionally with Product, Engineering, Analytics, Marketing and Sales teams, you’ll configure and optimise the platform, co-develop and execute multi-channel automated campaigns, and use More ❯

that’s on a mission to transform the way consumers manage, understand, and interact with insurance, making it smarter, simpler, and more human. With huge investment in their digital customer experience, CRM is right at the heart of the strategy. We’re now looking for a Technical CRM Manager with strong Salesforce Marketing Cloud (SFMC) experience to … join their expanding CRM function. This is a hands-on role where you’ll help deliver personalised, multi-channel customer engagement at scale, shaping automated journeys that support acquisition, activation, retention, and long-term loyalty. You’ll work closely with CRM strategists, product managers, engineers, and data teams – teaming up with an internal SFMC Engineer to build campaigns, enhance … role in building and maintaining their Salesforce Marketing Cloud setup. You’ll be responsible for developing and implementing automation, segmentation, and CRM strategies that drive smarter engagement throughout the customer lifecycle. Working cross-functionally with Product, Engineering, Analytics, Marketing and Sales teams, you’ll configure and optimise the platform, co-develop and execute multi-channel automated campaigns, and use More ❯

that’s on a mission to transform the way consumers manage, understand, and interact with insurance, making it smarter, simpler, and more human. With huge investment in their digital customer experience, CRM is right at the heart of the strategy. We’re now looking for a Technical CRM Manager with strong Salesforce Marketing Cloud (SFMC) experience to … join their expanding CRM function. This is a hands-on role where you’ll help deliver personalised, multi-channel customer engagement at scale, shaping automated journeys that support acquisition, activation, retention, and long-term loyalty. You’ll work closely with CRM strategists, product managers, engineers, and data teams – teaming up with an internal SFMC Engineer to build campaigns, enhance … role in building and maintaining their Salesforce Marketing Cloud setup. You’ll be responsible for developing and implementing automation, segmentation, and CRM strategies that drive smarter engagement throughout the customer lifecycle. Working cross-functionally with Product, Engineering, Analytics, Marketing and Sales teams, you’ll configure and optimise the platform, co-develop and execute multi-channel automated campaigns, and use More ❯

that’s on a mission to transform the way consumers manage, understand, and interact with insurance, making it smarter, simpler, and more human. With huge investment in their digital customer experience, CRM is right at the heart of the strategy. We’re now looking for a Technical CRM Manager with strong Salesforce Marketing Cloud (SFMC) experience to … join their expanding CRM function. This is a hands-on role where you’ll help deliver personalised, multi-channel customer engagement at scale, shaping automated journeys that support acquisition, activation, retention, and long-term loyalty. You’ll work closely with CRM strategists, product managers, engineers, and data teams – teaming up with an internal SFMC Engineer to build campaigns, enhance … role in building and maintaining their Salesforce Marketing Cloud setup. You’ll be responsible for developing and implementing automation, segmentation, and CRM strategies that drive smarter engagement throughout the customer lifecycle. Working cross-functionally with Product, Engineering, Analytics, Marketing and Sales teams, you’ll configure and optimise the platform, co-develop and execute multi-channel automated campaigns, and use More ❯

that’s on a mission to transform the way consumers manage, understand, and interact with insurance, making it smarter, simpler, and more human. With huge investment in their digital customer experience, CRM is right at the heart of the strategy. We’re now looking for a Technical CRM Manager with strong Salesforce Marketing Cloud (SFMC) experience to … join their expanding CRM function. This is a hands-on role where you’ll help deliver personalised, multi-channel customer engagement at scale, shaping automated journeys that support acquisition, activation, retention, and long-term loyalty. You’ll work closely with CRM strategists, product managers, engineers, and data teams – teaming up with an internal SFMC Engineer to build campaigns, enhance … role in building and maintaining their Salesforce Marketing Cloud setup. You’ll be responsible for developing and implementing automation, segmentation, and CRM strategies that drive smarter engagement throughout the customer lifecycle. Working cross-functionally with Product, Engineering, Analytics, Marketing and Sales teams, you’ll configure and optimise the platform, co-develop and execute multi-channel automated campaigns, and use More ❯

What are we building? Do you have the right skills and experience for this role Read on to find out, and make your application. Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new … products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming … We believe the perfect candidate isn't interested in just what we're building right now, but wants to understand where we're going and how it impacts the customer to ensure everything we create moves us closer to our goal: delivering the best customer experience. The ideal candidate will have: Bachelor's degree in Computer Science, Information More ❯

Performance Directors to drive and deliver the group's revenue ambitions. Commercial & Performance Analytics Partner with Strategic Initiatives and Commercials teams to diagnose, plan and solve complex business and customer related challenges. Partner with CCO and executives to influence corporate and business strategic priorities and decision making. Serve as a commercial thought leader, shaping strategy, challenging conventions, and elevating …/quarterly performance sessions and influence strategy development, backed by a deep understanding of key performance drivers and opportunities to optimise growth and efficiency. Provide actionable insights that enhance customer acquisition, retention, and lifetime value. Collaborate with finance and commercial teams to improve revenue forecasting, maximise campaign ROI, and refine P&L modelling. Operational & Functional Analytics Act as the … principal analytics partner to the CCO leadership and executive team. Identify operational inefficiencies and partner with teams to improve performance (e.g., payments, fraud, CRM, customer support). Partner with central BI and Engineers to rapidly develop deep, interactive real time reporting and dashboards to support day to day business execution. Consumer & Product Analytics Partner with central teams to develop More ❯

across key enterprise customers. This is an opportunity to join a proven technology business at a pivotal stage as it moves upmarket from mid-market to enterprise and redefines customer engagement through AI-powered solutions. The Role As a Senior Enterprise Account Executive, you will own a focused book of 30-50 enterprise accounts and lead a self-sourced … outbound-driven sales motion. You'll consult with senior leaders on integrating Agentic AI into their customer success strategies, drive high-value enterprise deals, and influence how global brands deliver customer experiences. This is a strategic, hunter-focused role for ambitious sellers who thrive in high-growth, product-driven environments. Senior Enterprise Account Executive Responsibilities: Build and manage … building Articulate the value of AI solutions to both technical and business stakeholders Navigate complex enterprise sales cycles (typically 9-12 months) with multiple stakeholders Partner with product and customer success teams to ensure long-term customer value Maintain deep product and market knowledge in a rapidly evolving AI landscape Achieve a quota of $1.2M (~£1M) with a More ❯

through a portfolio of intelligent, software-defined, cloud and IoT-enabled charging solutions. The Role TUAL is seeking a hands-on Operations Manager to design, build, and run our customer-facing service and maintenance function. Youll take ownership of field operations, supplier contracts, and support systems, ensuring our high-power EV chargers deliver a seamless experience for enterprise … customers. This is a critical hire in a fast-moving, VC-backed start-up, shaping scalable operations and directly influencing the customer journey. ________________________________________ What Youll Do Lead service, maintenance, installation, and field operations across national partners Manage outsourced field teams and ensure high-quality service delivery Build and optimise first-line support and proactive system management processes Design scalable … operational systems and workflows Work closely with internal teams to resolve issues and drive continuous improvement Ensure customer satisfaction, reliability, and efficiency across all operations ________________________________________ Your Background Proven experience managing and building operations, service desks, or field service teams Hands-on experience with outsourced partners and national service networks Strong focus on customer experience, problem More ❯

get stuck in? Here`s a taste of what you`ll be doing day-to-day 1. Strategy Development: o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability. o Align technology initiatives with business goals to drive growth and efficiency. 2. Team Leadership: o Lead and manage a cross-functional team, including developers, testers … Technology Management: o Oversee the development, maintenance, and optimization of the ecommerce platform o Ensure the platform's infrastructure can handle high traffic volumes and provide a seamless shopping experience o Contribute to the enterprise architecture work required to support the organisation, specific to the technology layer concerns o Establishing and maintaining the link between the implementation of the … Architecture into a deliverable solution with an assessment against scope, impact, architectural principles and architectural measures 4. Strategy Development: o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability. o Act as the Design Authority - to communicate the agreed Technical Architecture to the programme/project/product team ensuring full understanding of the `why More ❯

This role is accountable for the company-wide execution of Zilch's fraud risk framework-as designed by the Credit Risk, Fraud and Collections Strategy team-delivering operational resilience, customer protection, and measurable performance improvements at scale. The Fraud Operations Director will oversee multi-layered internal teams and external BPO providers, providinginspirational leadership, mentoring, and managementacross fraud detection, KYC … and chargebacks functions. They will partner closely with senior stakeholders across Product, Engineering, Risk, Compliance, Legal, and Operations to embed fraud resilience into Zilch's growth strategy and customer experience. This is a high-visibility, executive-facing role that combines strategic influence with operational excellence. The successful candidate will be a seasoned operations leader with deep fraud expertise and … customers and business outcomes. Drive operational excellence across fraud detection, KYC onboarding, and chargeback handling. Define, monitor, and continuously improve KPIs across fraud losses, KYC pass rates, chargeback recovery, customer experience, and operational efficiency. Lead and scale Fraud, KYC, and Chargeback operations, managing both internal teams and outsourced providers. Establish long-term resilience by implementing robust systems, processes More ❯

ASAP Contract Length: 6 Months (extensions likely until 2027) Location: Hybrid, Edinburgh 3 days on-site IR35 Status: Inside IR35 A key leadership opportunity to drive digital transformation through customer portal upgrades for a major financial services organisation. The role bridges business and technology across an entire programme, ensuring strategic alignment and delivery of tangible value across multiple projects. … process design, business modelling, and continuous improvement Analyse data to identify insights supporting decision-making Deputise for Project/Programme Leads when required Support solution design and implementation with CX and technical teams Maintain consistent and high-quality project documentation Ensure adherence to client methodologies (Agile, Waterfall & Hybrid) Required Skills: 10+ years’ experience in business analysis Demonstrated leadership of … analysis & customer experience teams Pensions & Bonds Industry experience Skilled in business process modelling, data analysis, and requirements management Excellent communication and stakeholder engagement capabilities Strong understanding of change management principles Worked on Sapiens SCM & PEGA related projects/knowledge of systems Desired Skills: Experience with BTS Pension Services & Unisure Migrations More ❯