201 to 225 of 1,044 Remote/Hybrid Customer Experience Jobs

Strategy & Architecture Team! Softcat is embarking on an ambitious period of technology and business transformation. As technology becomes increasingly central to our growth, customer experience and operational effectiveness, we are establishing a new Strategy & Architecture capability to help shape the next chapter of Softcat's technology journey. Success. … Senior Solutions Architect, you'll be responsible for: Portfolio Roadmaps Strategic Direction Architecture Leadership Solution Design Technical Debt Visibility Change Shaping Shape customer and sales platform roadmaps. Support customer experience and digital engagement initiatives. We'd love you to have: Significant Solution, Domain, Product or Enterprise Architecture ...

support, guidance, and proactive engagement throughout their journey. You’ll play a key role in user adoption, training, and feedback collection, ensuring that every customer experience is smooth, insightful, and impactful. You will be one of the public faces of Advanced Infrastructure, directly supporting our customers to realise … deliver to help achieve their net-zero targets through first and second line support. You will strive to deliver an excellent standard of customer service which will lead to increased customer retention and a high customer satisfaction. KEY RESPONSIBILITIES Provide first and second line support ...

This is a new 12-month FTC/secondment opportunity within the People Technology, Product & AI team, part of the People Experience team. As Senior Manager, People AI Products & Agents, you’ll lead the People AI Product Portfolio and the Enterprise Agent Product, turning strategic direction into prioritised roadmaps … continuously improved. You’ll also provide product leadership for the Enterprise Agent Central Hub, working with Group AI, Technology, Corporate Domain Leads, Employee Experience teams and strategic partners to evolve the shared capabilities that enable a consistent, high-quality Enterprise Agent experience across corporate domains. What ...

leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. … leader must possess a keen understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer ...

Applications Engineers Manage delivery of our Early Access Demonstration programme Work directly with customers to understand use cases, technical challenges and performance requirements Guide customer demonstrations, feasibility studies and technical evaluations Act as the escalation point for complex applications and system issues Support pre-sales activities, technical workshops … customer engagements Collaborate with Engineering and Product teams to translate customer feedback into product improvements Define and improve application workflows, technical documentation and best practice Help create scalable approaches for system deployment, optimization and customer success Influence future product direction through customer insight and application expertise ...

commercially focused ecommerce role. You’ll be responsible for ensuring the right tickets receive the right exposure, at the right time , using customer behaviour, trading data, seasonality and commercial priorities to maximise bookings, revenue and conversion. You’ll own the day-to-day trading performance of our ticket marketplace … Summer Bank Holidays October Half Term Halloween Christmas Weekends and school holidays Determine which attractions and ticket products should receive additional exposure based on customer demand, performance, availability, commercial value and seasonality. Manage ticket merchandising across areas such as: Homepage Attraction pages Destination and regional pages Category pages Search ...

Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything … sales delivery across non-MNC field-based accounts within the Private Sector. It focuses on executing defined commercial plans, driving team performance and optimising customer outcomes. The role contributes to broader sub-functional goals by ensuring consistent delivery across retention, growth and customer experience within a defined ...

across the company. The role owns the platform target architecture and standards, spanning core modules such as CMDB/CSDM, IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM) and IT Operations Management(ITOM), ensuring the platform is coherent, scalable, well-governed and aligned with … enterprise architecture and customer-centric transformation goals. The architect defines howServiceNow integrates with the wider OSS/BSS and enterprise landscape, establishes configuration-over-customisation principles, instance and upgrade strategy, and data/CMDB governance, and champions the adoption of platform AI capabilities (e.g. Now Assist, predictive intelligence ...

Director: Global Technology Services to define services and agree on meaningful service levels with the business, including service level expectations, key performance indicators, and customer experience measures. Support managers by providing leadership and guidance in alignment with the Global Director’s strategic direction for planning, designing, developing … Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment. Qualifications, Experience and Personal Attributes Bachelor’s degree in Information Technology, Business Management or related field preferred; equivalent combination of education and relevant experience considered. Experience ...

looking for someone to support senior management in driving the development of our digital channels' priorities and investment needs You'll be putting the customer at the heart of our digital channel plans and constantly improving their digital journey This is an opportunity to oversee the service delivery … digital channel set, making sure all aspects of our digital customer journey deliver an exceptional customer experience You'll work from home some of the time, but you'll also spend a significant amount of time working from the London or Manchester office What ...

assets for websites, email, SMS, affiliate partners, social platforms, in-store marketing and third-party channels. The Graphic Designer will combine strong creative leadership, customer-centric design and emerging technologies, including AI-powered tools and insights, to deliver best-in-class digital experiences that are locally relevant, commercially effective … Graphic Design to: Create and deliver digital assets from pre-approved campaign imagery for European eCommerce and partner sites, ensuring content is locally relevant, customer-focused, and performance-driven across retail and outlet channels Develop engaging and bespoke content for European and International markets across digital and in-store ...

lifestyle, the outdoors, or thrill-seeking – or if you're simply looking for a company that values you– apply today. SUMMARY As the Technical CX Support Specialist for Gozney, you will report to our Senior Technical Customer Experience Manager and be the crucial bridge between our customers … Contribute to the ongoing improvement of processes and efficiencies, actively collecting customer feedback. Report emerging consumer trends and demand to the Director of CX and Senior Technical Support Manager. Undertake any other ad hoc duties as required by the business. WHAT WE ARE LOOKING FOR Proven experience ...

About the role The Customer Technical Support Associate (Systems) takes day to day responsibility for supporting a portfolio of fleet accounts across the UK and our growing customer base in Europe. The role specialises in remote technical diagnosis and resolution across Lightfoot products, connected devices, systems … customer portal. It supports the end to end customer journey through proactive fleet health, technical case ownership, portal and fleet administration, customer self serve guidance and timely escalation where remote resolution is not possible. Hours: 37.5 hours per week, Monday to Friday. Location: This is a hybrid ...

responsible for the development, implementation, maintenance, and continual improvement of Maintel Integrated Management System (IMS), ensuring compliance with multiple international standards, regulatory requirements, customer obligations, data protection obligations, privacy governance requirements, and governance frameworks. The role provides leadership across certification management, corporate governance, regulatory compliance and reporting, supplier assurance … Plus, PCI-DSS, NHS-DSP, NHS Evergreen Assessment, Ecovadis, UNGC, CDP, SECR, ESOS , UK GDPR, Data Protection Act 2018, PECR, privacy governance requirements, and customer assurance requirements and portals. Lead the management, maintenance, and continual improvement of the Integrated Management System. Ensure effective integration of business processes across ...

Cross-Functional Alignment: Act as the connective tissue between: Partnering with Sales & Marketing to ensure seamless lead flow and alignment on pipeline creation Enhancing Customer Experience: Partnering with our post sales teams across Software Implementation and Services (SIS) teams to ensure smooth handoffs and consistent customer experience … contributor – rolling up your sleeves to own and deliver key initiatives while setting the standard for excellence. What will you need to succeed? Proven Experience: 3+ years in Revenue Operations or Sales Operations within a B2B SaaS scale-up Tools & Systems Knowledge: Strong familiarity with CRM, preferably Hubspot ...

Product, Delivery, and Engineering teams to ensure alignment between business outcomes and technical delivery Identify risks, dependencies, and opportunities throughout the delivery lifecycle Champion customer, operational, and commercial outcomes within the squad Required Experience Essential Proven experience in a Business Consultant , Business Analyst , or similar business transformation … role Strong background working within Agile delivery teams and engineering squads Experience collaborating closely with software engineers and technical stakeholders Excellent requirements gathering, stakeholder management, and facilitation skills Strong analytical and problem-solving capabilities Ability to operate effectively in a fast-paced, evolving environment Exceptional communication and influencing skills ...

EcoOnline in the United Kingdom is seeking an experienced Customer Experience professional to lead digital engagement initiatives across SaaS products. You will shape self-service and AI-assisted … support, and partner with IT, Product and Success teams to deliver a seamless customer journey. The role requires 3-5+ years in CX/Digital Support, strong stakeholder management, and experience with CRM platforms such as Salesforce. Hybrid work and growth opportunities are offered. #J-18808-Ljbffr ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

exciting opportunity has arisen for an experienced Programme Leader with extensive Salesforce Marketing Cloud transformation experience within the retail sector to join a leading UK retailer on an initial six-month contract. This is a high-profile, business-critical programme at a pivotal stage of delivery. The successful candidate … expected to challenge technical and delivery decisions where appropriate, understand complex dependencies and assess the potential business and programme impact of issues. Your experience will enable you to distinguish between delivery noise and genuine programme-critical risks, ensuring that senior stakeholders receive clear and commercially and operationally relevant information ...

manage and grow our portfolio of established Public Sector customers. We're looking for individuals who have successfully managed Public Sector customers and have experience selling data, software, SaaS, consulting or managed services solutions into government organisations. This is a strategic role focused on developing senior customer relationships … contact. Build trusted relationships with senior stakeholders across government organisations. Develop and execute account plans that deliver retention, revenue growth and long-term customer value,understanding customer priorities, policy drivers and transformation objectives to identify new opportunities. Account Growth & Business Development Drive organic growth through upselling and cross ...

Providing regular updates to senior internal and external stakeholders Measuring the effectiveness of product changes following implementation Recommending improvements to existing processes and the customer experience The background This role could suit an established Product Owner or someone who has progressed into Product Ownership from a Business Analysis … Project Management or Change background. Previous Transfer Agency experience would be advantageous but is not essential. Applications are welcomed from candidates across financial services, including: Asset management Wealth management Banking Pensions Insurance Investment operations Financial technology You should be able to demonstrate: Previous Product Owner or product delivery experience ...

Permanent - Full Time Location: Borehamwood Description Department: Marketing Working within the Digital Marketing function, this role supports the continuous improvement of Safestore's digital customer journey - from website search through to quote generation, pricing, and conversion - helping to deliver a smooth, reliable, and user-friendly online experience … with a structured, testing-led approach: validating that new website developments dovetail internal pricing and business systems (such as CRM) to deliver the intended customer experience and maximise conversion opportunity for sales teams, without compromising usability for web users. Working closely with Marketing, IT, and external development partners ...

Business Development Manager role is a full-time, remote position responsible for driving growth and new customer acquisition. Day-to-day responsibilities include identifying and qualifying prospects, building and managing a sales pipeline, and conducting discovery calls and product demos with decision-makers in target industries such as automotive … expected to develop long-term relationships, represent the company at virtual events or industry forums, and consistently meet or exceed growth targets. Qualifications & Experience Demonstrated skills in business development, outbound prospecting, and pipeline management, with a track record of meeting or exceeding sales targets. Experience with consultative selling ...

forward, you’ll fit right in. Location: Hybrid - London or Munich About the Department Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps … Ideal Candidate Passionate about sales: You have a hunger to win and a desire to exceed your targets and reap the rewards. Strong customer service skills: You put the client first and you do what you say you’ll do. Personable, resilient and a culture champion: A friendly, warm ...