26 to 50 of 317 Remote/Hybrid Customer Experience Jobs

join frog frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experience by delivering market-defining business models … each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach ...

client is a high-growth direct-to-consumer ecommerce business that has built a portfolio of successful consumer brands and a loyal customer base across multiple international markets. The Opportunity Join a growing Analytics team during a period of significant investment and transformation Work across digital performance, customer … retention and ecommerce analytics Help shape how data is used to drive growth across multiple consumer brands Influence decisions across ecommerce, product, marketing and customer experience Support major digital transformation and platform migration initiatives Responsibilities Analyse website performance, customer behaviour and ecommerce journeys Build and maintain dashboards ...

transformation projects. This is an exciting opportunity for a delivery-focused Project Manager who combines strong stakeholder management skills with hands-on experience of CRM platforms, digital transformation initiatives and technology-led change. Working closely with business leaders, technical teams and external partners, you will play a key role … delivering projects that improve customer experience, streamline operations and support business growth. The Role As Technical Project Manager, you will be responsible for: Managing the end-to-end delivery of Salesforce and CRM projects. Coordinating business stakeholders, technical teams and third-party suppliers. Defining project scope, timelines, budgets ...

Customer Engagement Manager | Remote/Hybrid | £65,000 DOE If you're a relationship-driven professional who genuinely loves helping customers succeed, this is a role where your impact will be visible and valued. You'll join a growing technology business, working with a portfolio of customers to help … sophisticated software platform. This isn't account management with a sales target — it's purposeful, people-first work with genuine variety across every customer relationship. As a Customer Engagement Manager, you will benefit from: Hybrid/Remote working (requirement to go into office at least x1 per month ...

Customer Success Team Leader Location: London (Hybrid) Salary: Negotiable DOE Contract : Permanent, Full-Time Our client is seeking an experienced Customer Success Team Lead to manage and develop a high-performing customer success team within a fast-growing SaaS environment. This is an excellent opportunity … people-focused leader with strong client relationship and team management experience to drive customer retention, engagement, and long-term success. The Role: Lead, mentor, and develop a team of Customer Success professionals Drive customer retention, satisfaction, and account growth initiatives Support the team in managing strategic ...

.NET API Developer Contract Type: Inside IR35 Rate: £425+ per day, depending on experience Location: Hybrid - 3 days per week onsite in Skipton Duration: 3 months + Start Date: ASAP About the Role Exalto Consulting are working with a large client on a Customer Experience Programme … .NET technologies and architecture approaches Delivering changes in a controlled way to minimise disruption to business users What you will bring: Strong hands-on experience developing and supporting .NET applications Good experience with C#, ASP.NET and .NET Framework in legacy or established application environments Experience maintaining ...

Customer Success Manager £45,000 + £11,000 Bonus + Benefits | Hybrid (London) About the Company Our client is a leading provider of financial intelligence, news, data, and insights, connecting senior executives with investment opportunities across the global telecoms, media, and technology sectors. Headquartered in central London, they … highly entrepreneurial, high-growth business with ambitious expansion plans. As part of this growth, they are looking to hire a Customer Success Manager to join their dynamic Customer Success team. This is an excellent opportunity to join a fast-scaling B2B data and intelligence business in a thriving ...

power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.We’re hiring a Forward Deployed Engineer (FDE) to join our Technical Presales … role you’ll be embedded with strategic customers to design, build, and deliver production-grade AI solutions that unlock measurable ROI. You’ll translate customer needs into robust integrations, architect LLM-powered workflows, and collaborate cross-functionally to turn real-world friction into product improvements.You will play a vital ...

trading optimisation and operational efficiency, you will play a central role in defining how we use AI and intelligent automation to enhance the customer experience at scale. As we continue to expand internationally, this role will be fundamental in ensuring we deliver a seamless, commercially effective experience … ecommerce strategy and roadmap to support scalable international growth across the UK and European markets.Define and lead Gear4music’s AI strategy across ecommerce and customer-facing digital experiences.Define and deliver holistic design & UX modernisation across our website estate.Identify and implement scalable AI and automation opportunities that improve customer ...

German Customer Service Advisor £30,000 - £35,000 Hybrid Working – 3 Days Office Based/2 Days Remote - Hatfield CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Advisor to join their growing operations team. This … great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment. The Role You’ll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working ...

title : Customer Service Agent Salary: £25,000 p/a Location: Nottingham (3 days in the office, 2 days WFH, Monday – Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter … Employee Referral program and many more Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a proactive and personable Customer Service Advisor to join a growing and supportive team ...

make ASOS a leader in online fashion retail. We operate as a product-led organisation, where cross-functional teams are empowered to solve real customer problems through innovation, experimentation, and data-driven decision-making. With a strong focus on scalability, personalisation, and cutting-edge technology, we’re building … future of fashion commerce. The Details This is the Senior Product Manager - Content Experiencer role, sitting within the Customer Experience team. You’ll be responsible for defining and scaling how content is created, scaled, and personalized across the ASOS experience— ensuring every customer sees the right ...

experience in enterprise SaaS, Professional Services, consulting, or customer transformation leadership.* Strong preference for Genesys experience or expertise in enterprise CX, AI, or adjacent cloud platforms.* Proven success leading complex commercial engagements and transformation programmes.* Experience driving AI-led customer transformation and innovation initiatives.* Strong … travel time.# EducationBachelor’s degree required. MBA, Master’s degree, or equivalent leadership experience preferred.# Nice to Have* Experience with AI-enabled CX transformation programmes.* Knowledge of conversational AI, automation, analytics, or workforce engagement solutions.* Experience positioning or selling Managed Services offerings within enterprise SaaS or CX ...

title Customer Helpdesk Team Leader Function Customer Service Management Location Ripponden Office/Hybrid Reports to Customer Service Manager Responsible for staff TBC About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. … engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview To lead the Customer Helpdesk Team , ensuring the effective resolution of customer cases while driving improvements in customer outcomes, protecting growth opportunities and enhancing customer ...

Days Remote) £60,000 - £70,000 + Benefits Technical Product Owner | Product Manager | Digital Product | SaaS | Marketplace Platform | Agile | Manchester | UX | User Experience, CX, Development | digital Project Mananger Are you an experienced Technical Product Owner looking for an opportunity where you can genuinely influence product strategy, shape technology decisions … encouraged and product plays a central role in future growth. You'll work closely with Development, UX and senior leadership teams to evolve a customer-facing platform used by thousands of users, helping to improve customer experience, drive engagement and support long-term business objectives. The Role ...

Customer Support Lead Central Brighton | Hybrid Working | 2-3 Days Per Week In The Office A growing SaaS business is looking for a Customer Support Lead to lead and develop its customer support capability as it continues to scale globally. This is a player-manager position, combining … team leadership with hands-on customer support responsibilities. You'll manage a team of Customer Support Executives while remaining actively involved in resolving customer issues, improving processes and enhancing the overall support experience. Working closely with Customer Success, Product and Engineering teams, you'll play ...

Location : Leeds (Hybrid after probation) Salary : Competitive salary, depending on your experience Want to shape digital experiences that solve real customer problems? Enjoy turning customer insight into intuitive products and services that people love to use? Whether you're already an experienced UX Designer , Product Designer … Consumer Experience Designer , or you've developed strong user-centred design expertise within a digital product environment, this could be the perfect opportunity.We're looking for a talented and customer-focused UX Designer to join our Product team at InfoTrack. In this role, you'll help shape ...

quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. As Head of Customer Success, International at Anthropic, you'll build and lead our Customer Success function across EMEA and APAC, scaling a team of managers and CSMs … outside the US, hire and develop a multi‐region team of managers, and partner closely with your US counterparts to deliver a globally consistent customer experience while thoughtfully localising where it matters. You'll work hand‐in‐hand with our global GTM, Product, and Engineering leaders to shape ...

clients. Build and update both HubSpot and external dashboards/reports using HubSpot data where required. Key Skills 2+ years of HubSpot 3+ years experience in a digital agency/consultancy or a consulting/specialist role working with internal or external clients throughout the whole process (consulting, solution … building, implementation and training). Solid knowledge and experience administering the HubSpot platform including custom objects; HubSpot APIs & integrations with other platforms (essential) Working with development teams to create bespoke solutions Experience onboarding and or managing complex HubSpot installations running HubSpot Enterprise CRM Suite Experience working with ...

Interactive Voice Response IVR CX Designer £400-430 per day Inside IR35 Remote-First (1 day per month onsite) Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation of its customer contact experience and are looking for an experienced IVR CX … Designer to help redesign and optimise customer journeys across voice and conversation... WKCL1_UKTJ ...

Product Lead - Billing Migration (Commercial Banking) Location: London or Edinburgh (Hybrid) Contract: Initial 6-month contract IR35: Inside IR35 Rate: Competitive (dependent on experience) The Opportunity We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform , and we're looking … position where you'll lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves ...

Interactive Voice Response IVR CX Designer Find out more about this role by reading the information below, then apply to be considered. £400-430 per day Inside IR35 | Remote-First (1 day per month onsite) | Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant … transformation of its customer contact experience and are looking for an experienced IVR CX Designer to help redesign and optimise customer journeys xkybehq across voice and conversation Please click on the apply button to read the full job description ...

Data Science Consultant Senior Consultant Managing Consultant Data Science & AI Consultancy (Customer Experience Focus) Location: London (Hybrid - minimum 2 days per week in the office) Salary: Competitive & Negotiable DOE Reference: J13095 Shape the Future of Customer-Focused AI We're working with a leading Data Science … consultancy that's helping some of the world's best-known organisations unlock the value of data and artificial intelligence to create exceptional customer experiences. With opportunities available at Consultant, Senior Consultant and Managing Consultant level, this is an exciting opportunity to join a collaborative, innovative and fast-growing ...

Data Science Consultant | Senior Consultant | Managing Consultant **Data Science & AI Consultancy (Customer Experience Focus)** **Location:** London (Hybrid - minimum 2 days per week in the office) **Salary:** Competitive & Negotiable DOE **Reference:** J13095 Shape the Future of Customer-Focused AI We're working with a leading Data Science … consultancy that's helping some of the world's best-known organisations unlock the value of data and artificial intelligence to create exceptional customer experiences. With opportunities available at **Consultant, Senior Consultant and Managing Consultant** level, this is an exciting opportunity to join a collaborative, innovative and fast-growing ...

Data Science Consultant | Senior Consultant | Managing Consultant **Data Science & AI Consultancy (Customer Experience Focus)** **Location:** London (Hybrid - minimum 2 days per week in the office) **Salary:** Competitive & Negotiable DOE **Reference:** J13095 Shape the Future of Customer-Focused AI We're working with a leading Data Science … consultancy that's helping some of the world's best-known organisations unlock the value of data and artificial intelligence to create exceptional customer experiences. With opportunities available at **Consultant, Senior Consultant and Managing Consultant** level, this is an exciting opportunity to join a collaborative, innovative and fast-growing ...