251 to 275 of 981 Remote Customer Experience Jobs

This will include the following: Design, develop and support content creation. Educate clients on best practice using the Employment Hero & KeyPay platform. Respond to customer communications and queries during the implementation within SLA. Manage a portfolio of clients concurrently and ensure they have a successful implementation journey. Work closely … with clients who may need more support in understanding the platform and troubleshooting issues. Build strong working relationships with fellow Customer Experience (CX) team members and external teams to continuously drive improvement in what we do and how we do it. Ensure the data in our business management … The EH Way - operating with focus, agility, and an obsession with impact. For this role, you'll also bring: 3-5 years of training experience, both client facing and processing. A knowledge of current legislative payroll requirements pertinent to country being implemented. Creation and maintenance of learning content to More ❯

play a pivotal role in managing and optimising our online store. Youll be responsible for ensuring the smooth running of our website, enhancing the customer journey, and supporting performance marketing, brand and CRM teams to maximise conversions and revenue growth. Reporting into the Technical eCommerce lead KEY RESPONSIBILITIES Website … page SEO and drive organic traffic. Digital Marketing Support : Collaborate with paid media, email marketing, and social teams to ensure website readiness for campaigns. Customer Experience Enhancement : Identify and troubleshoot website issues, working with Technical ecommerce lead & developers to improve site performance. Stock & Inventory Coordination : Ensure stock levels … are reflected accurately on-site, liaising with buying and merchandising teams KEY SKILLS AND EXPERIENCE Experience : 1-3 years in an ecommerce or digital marketing role, preferably in a retail or DTC environment. Technical Skills : Familiarity with ecommerce platforms (BigCommerce, Shopify, Magento, etc.), Google Analytics, and digital marketing More ❯

be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers to understand requirements and customer needs and then be able to translate them into actions. Job Duties Collaborate with stakeholders to gather requirements and translate business needs into interactive … graphic visualizations/dashboards. Develop, maintain, and manage Tableau driven advanced reports and dashboards per customer requests. Collaborate with developers, data scientists, and architects to establish the technical vision and analyze tradeoffs between usability and performance needs. Conduct unit tests and develop database queries to analyze the effects and … technical documentation for reference and reporting Communicate technical ideas, critiques, and concerns clearly and effectively both verbally and in writing in a format the customer can understand Create reports and data analytics solutions Required Qualifications Security Clearance Required: TS/SCI w/CI Poly Bachelor's Degree: High More ❯

built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute … delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the … presence within the UK. This role focuses on securing net new customers, developing high-value relationships with key decision-makers, and positioning Sabio's CX solutions as the preferred choice for organisations looking to enhance their customer experience. As a senior commercial leader, this role requires a deep understanding More ❯

built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute … delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the … presence within the UK. This role focuses on securing net new customers, developing high-value relationships with key decision-makers, and positioning Sabio's CX solutions as the preferred choice for organisations looking to enhance their customer experience. As a senior commercial leader, this role requires a deep understanding More ❯

communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. Role Purpose Lead the activities of the … during network incidents. Be the focal technical lead for optimisation activities that can improve the efficiency of the Mobile Data Core Network and subsequent customer experience and be directly involved in performance analysis and improvements plans devised as necessary. Key Accountabilities & Decision Ownership With focus on a specific … Dimensioning team. Must have Technical/Professional Qualifications & Capabilities: Solid knowledge of network architecture and design and Mobile Data Core network experience. Knowledge and experience of the design, integration, test and deployment of Network Function Virtualisation Infrastructure (NFVi) and virtual network function applications within the Telecommunications (preferably mobile network More ❯

in the UK as this role will be a home based position. The company is seeking a candidate to effectively drive the success and customer experience of their Real World Data (RWD) and Real-World Evidence (RWE) deliveries. Ideal candidate is someone who understands how to work with … data beyond manually collected CRFs. Ideally, you will have experience with software platforms, AI-powered tools, and other technology-based solutions for extracting and processing both structured (e.g., EHR data) and unstructured (e.g., clinical notes or imaging reports) data directly from hospital systems. Specifically, the company need someone comfortable … with technologies that can handle structured data such as EHR data and unstructured data like clinical notes or imaging reports, ideally using software solutions. Experience Experience from leading delivery of complex, multi-country observational studies (extraction & abstraction) for commercial sponsors i.e. life science companies Experience from successfully More ❯

and performance while driving continuous service improvements through automation and integration. Working as part of a service organisation, the role focuses on delivering excellent customer experience while maintaining security and compliance standards. Key tasks & responsibilities: Design, implement and maintain virtualised desktop infrastructure components including VMware vSphere, vCenter, and … user experience. Develop and maintain task sequences for automated OS deployment and configuration. Monitor and optimise VDI session performance, investigating and resolving end-user experience issues. Plan and execute infrastructure component upgrades, including hypervisors, management tools, and desktop operating systems. Create and maintain desktop master images and application packaging … operations and reduce manual intervention. Collaborate with security teams to implement and maintain security controls and compliance requirements. Work with service management to understand customer needs and improve service delivery. Participate in service review meetings and customer engagement sessions. Participate in agile ceremonies and sprint planning. About you More ❯

Technical Project Manager Part of the Customer Delivery Function Purpose : This role provides dedicated project management support to customers, primarily in the UK, Europe, and North America, ensuring their satisfaction and growth with Greyparrot. As a key member of the Customer Delivery team, the Project Manager will oversee … the Go-Live process, enforce deadlines, and manage existing accounts to foster long-term relationships. Reporting to the Head of Customer Delivery, they will coordinate across internal stakeholders to ensure a seamless customer experience. What to expect from the role: This role will be responsible for end-to … of 10-15 concurrent projects globally. The Technical Project Manager (TPM) will work within the Delivery Team - made up of a data delivery function, customer support, and an implementation specialist. The role's main responsibility is ensuring a smooth transition from the commercial agreement (sales) to a seamless Go More ❯

can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Director of Customer Success role combines multiple operational domains to ensure positive holistic post-sales customer experience. The role includes responsibility over customer success, implementation … services, and customer support. You will partner with our Enterprise customers to drive retention, renewals, and growth. You will also ensure our customers remain successful by realizing the full value of their investment. This customer facing role is a managerial position with a significant scope requiring strong collaboration … and influence across NICE - across geographies, functions, divisions, and organizational hierarchy. How will you make an impact? Drive customer adoption through successful onboarding and utilization of NICE products & services. Develop milestones and ongoing state of the customer reviews to ensure that customers maximize their usage of the products More ❯

M&A houses - including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and strive for excellence in everything we do. Operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, Bangalore and (soon) New York, Gain.pro … growing businesses, recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000: Europe's Fastest Growing Companies. Our SaaS Customer Success organization Until now, our Director of Customer Success Maria and her team delight our customer base of >150 PE investors, Investments … CSAT of 100%. To serve our over 4,000 users in the best way across Europe and beyond, we are looking for a Customer Success Manager to engage with our customers and support them on all matters related to our platform. You now have the unique chance to More ❯

M&A houses - including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and strive for excellence in everything we do. Operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, Bangalore and (soon) New York, Gain.pro … growing businesses, recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000: Europe's Fastest Growing Companies. Our SaaS Customer Success organization Until now, our Director of Customer Success Maria and her team delight our customer base of >150 PE investors, Investments … CSAT of 100%. To serve our over 4,000 users in the best way across Europe and beyond, we are looking for a Customer Success Manager to engage with our customers and support them on all matters related to our platform. You now have the unique chance to More ❯

workloads, remediating platform service issues, and providing relevant guidance. Drive continuous service improvements including automation of operational processes and remediations; especially focusing on enhancing customer experience, reducing inefficiency and duplication, and accelerating speed to delivery. Directly support and if appropriate run project deliveries that impact C&DC security … for C&DC. Provide guidance and support for team members to foster growth. Your profile 7 years technical IT and/or Cloud Security experience with a focus on MS Azure. Extensive experience understanding, impact assessing and implementing Azure IAM roles, policies, security groups, NACLs, encryption etc. Extensive … experience using data-in-transit/certificate management, data-at-rest and key management. Experienced in use of Azure PaaS. Excellent experience using Azure logging. Experience of data centres and remote site security. Excellent experience working with third party providers and managed service providers. Excellent diagnostic More ❯

the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part … They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio's solutions. Solutions Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer … guiding them on how to use Twilio's APIs. Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges. Build and present highly interactive, complex and More ❯

and solving problems across the entire tech stack? We're on the lookout for a senior level full stack developer with Laravel and React experience to join our small tech team! Who is Trybe? Trybe is a startup that provides modern cloud-based software to clients in the hotel … If you're a tech enthusiast and you love solving problems, we want to hear from you! You'll have 5+ years of commercial experience in PHP (preferably Laravel). You're a self-starter who loves learning and working in a fast-paced environment. You're passionate about … working closely with other members of the team to provide support and guidance. The engineering team works closely with the customer experience (CX) team to deliver groundbreaking features our clients need to go about their business. You'll be involved throughout the product development process and feed your More ❯

the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and strong culture of connection and global inclusion mean that no matter your location, you're part … They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio's solutions. Principal Solutions Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with … customer software engineers. As a Principal Solutions Engineer you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore, you will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of More ❯

Your mission As a Customer Success Manager, you have the goal to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our … products and services. The ideal Customer Success Manager knows our company's products inside and out to help our customers plan and understand the best ways to utilize our products based on the customer's business needs or plans. We are looking for someone who can do a … minimum of 2 days per week from our London office. What you'll be doing Being responsible for the entire customer success cycle. Understand what is important for your customers and do your best to deliver. Responsible for all the commercials including renewals, upsell and cross-sells. Ensure value More ❯

our Head of Product Support and IT. Cutover Product Support Analysts provide exceptional support ensuring our growing B2B client-base have the best possible experience with Cutover. As a team we're committed to being the customer advocate, resolving technical issues, answering usage questions, and presenting workarounds where … our QA and engineering teams to expand technical support knowledge Assist in internal support documentation and process creation Communicate with internal teams such as Customer Success and Product Management on customer feedback, concerns and opportunities 9am-6pm Monday to Friday working hours, with occasional emergency out of hours … What we'd like you to bring to the table Strong communicator with a clear, professional, and friendly writing style 2-5+ years customer facing technical support experience looking after cloud based SaaS products or web applications Technically inquisitive and skilled troubleshooter Strong attention to detail Experience More ❯

at . on X , Facebook , Instagram , YouTube , LinkedIn and Tik Tok . Job Description The Manager, Crown Jewel Operations , maintains accountability for a positive customer experience and driving value with a strategic mindset while protecting AbbVie's most confidential data assets. This role will be accountable for providing … security measures and cutting-edge technology, ensuring data confidentiality to support our mission of making possibilities real. Qualifications Bachelor's Degree with 8 years experience; Master's Degree with 7 years experience; PhD with 3 years experience OR relevant experience in lieu of degreein Information Technology … and/or Information Security. Experience managing managed service provider outcomes, including SLA and contractual obligations, working through gaps, and ensuring optimization of delivery of service. 5+ yrs. of experience in utilizing ITIL Framework, including: Incident Management, Change Management, Problem Management and Change Management. Proven experience identifying More ❯

of the product function as it grows. You will be a dynamic and results driven product individual, who has a passion for improving our customer experience. This role is eligible for inclusion in the Company's hybrid working from home policy. Main responsibilities Conducting comprehensive market research, competitor analysis … and customer trend analysis, using both internal and external data sources to inform product decisions. Collaborating in the development and refinement of a product strategy and roadmap that aligns with the Company's overarching objectives and vision. Leading the end-to-end product development lifecycle, from ideation through to … regularly reviewing progress to ensure timely delivery and maximisation of value, while clearly defining success metrics for products and initiatives. Focusing on delivering exceptional customer experiences. Overseeing the ownership and monitoring of products and functionalities within the team, utilising defined objectives and KPI's to measure success and drive More ❯

there is only one reality. Andit'sthe realityNavVisempowers people to build better. THE OPPORTUNITY Do you have what it takes to drive and maximize customer success for our unique products? As part of our Customer Experience team , you will play a pivotal role in enabling and increasing … the adoption of NavVis' hardware and software within our customer base while ensuring customer success. The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you! With a deep understanding of our reality capture system … at all levels of the organization, keeping stakeholders informed and delivering high-touch support, especially with our User Education and Support teams within the CX organization Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success Serve as the primary escalation point for customer More ❯

We're building a one-stop shop for business essentials that's powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. The role As a Business Excellence Lead, you are responsible … of policies to drive exceptional outcomes for our people, customers, partners and revenue Developing and implementing strategies to drive operational excellence and drive revenue, customer growth targets (with a particular focus on AI & Automation opportunities) Evolving and developing the culture and people aspect of your aligned business area, creating … of the creation of training material, training roadmaps Overseeing and managing operational readiness activities across the organisation Being a key driver in transforming the customer experience, creating something we are proud of with a best-in-class NPS and Trust Pilot score Monitoring and managing compliance scores to More ❯

Google/YouTube processing your data and using cookies Learn more . Position Description: CGI Federal is looking for a Salesforce Architect with proven experience who can be part of a team in a dynamic and changing environment. CGI helps clients take an enterprise approach to accelerate and maximize … improvement and functional gaps in Salesforce Applications Create and maintain technical documentation including process documentation, naming and commenting conventions and Salesforce policies/procedures Experience and Knowledge Familiarity with Salesforce service level metrics out of box and creating additional Knowledge and understanding of Salesforce capabilities including: Case Processing, Case … Assignment, Skill-based Routing, Workload Management and Prioritization Experience with Salesforce Knowledge Management tools including Creating knowledge articles, AI-Driven Summarization, Article lifecycle, etc Experience migrating legacy CRM to Salesforce Experience creating APIs using Mulesoft Experience Training and coaching teammates Required qualifications to be successful in More ❯

scalability, and reliability of our data processes. About the company Company Anecdote/Anecdote is an innovative, AI-first startup revolutionizing how companies analyze customer feedback. Our AI-powered platform consolidates feedback from app reviews, support chats, surveys, and social media into a single, easily accessible space. This enables … companies like Grubhub, Dropbox, and Careem to collect and derive actionable insights and deliver a better, real-time customer experience that drives sustainable growth. We are backed by top investors, including Neo, Sukna, Race Capital, Propeller, and Wamda, having raised $3.5m to date. Responsibilities Integrate and Scale: Extend … the master and owner of these integrations. Optimize AI Pipelines: Ensure our AI pipeline works like clockwork. Improve and support its complex infrastructure. ML Experience: Practical experience with ML, including classification, clustering, time series forecasting, and anomaly detection. You need to know the concept and be handly with More ❯

The software engineering role within Capital One is critical to our success and one that focuses on building a highly reliable, scalable and measurable customer experience ensuring continued growth of Capital One's critical services in the Bank. What You'll Do: You will be responsible for guiding … of specifications, coding, testing, and implementation of application programs and data interfaces Develop complex applications using GN/IM/RM/MA application experience and Agile Requires previous domain experience with FIS/Systematics applications You will demonstrate experience with large scale application integration efforts Ability … and flexibility. Capital One is open to hiring a Remote Employee for this opportunity. Basic Qualifications: Bachelor's Degree At least 3 years of experience in software engineering (Internship experience does not apply) Preferred Qualifications: Master's Degree COBOL, JCL, VSAM on IBM mainframe experience Ad Hoc More ❯