326 to 350 of 993 Remote Customer Experience Jobs

as strong as all of us. Your Responsibilities You are responsible for the stability of our high-power charging network for a large OEM customer with focus on our Dutch market You operate our DC chargers and ensure a smooth customer experience including: Documentation, analysis, and management … of customer requests within our CRM/Predictive Maintenance Tool Taking relevant suppression measurements and steering our field service partners Proactive and transparent communication to our customers You ensure that the charger infrastructure is maintained and inspected within the industry legislation and regulatory framework You help us to further … to the continuous growth of our eMobility business Your Profile University degree with a focus on electrical engineering or a comparable professional training Work experience within the eMobility industry or customer services industry Initial experience in the area of DC infrastructure operations Ability to problem solve at More ❯

as strong as all of us. Your Responsibilities You are responsible for the stability of our high-power charging network for a large OEM customer with focus on our Dutch market You operate our DC chargers and ensure a smooth customer experience including: Documentation, analysis, and management … of customer requests within our CRM/Predictive Maintenance Tool Taking relevant suppression measurements and steering our field service partners Proactive and transparent communication to our customers You ensure that the charger infrastructure is maintained and inspected within the industry legislation and regulatory framework You help us to further … to the continuous growth of our eMobility business Your Profile University degree with a focus on electrical engineering or a comparable professional training Work experience within the eMobility industry or customer services industry Initial experience in the area of DC infrastructure operations Ability to problem solve at More ❯

as strong as all of us. Your Responsibilities You are responsible for the stability of our high-power charging network for a large OEM customer with focus on our French market You operate our DC chargers and ensure a smooth customer experience including: Documentation, analysis, and management … of customer requests within our CRM/Predictive Maintenance Tool Taking relevant suppression measurements and steering our field service partners Proactive and transparent communication to our customers You ensure that the charger infrastructure is maintained and inspected within the industry legislation and regulatory framework You help us to further … to the continuous growth of our eMobility business Your Profile University degree with a focus on electrical engineering or a comparable professional training Work experience within the eMobility industry or customer services industry Initial experience in the area of DC infrastructure operations Ability to problem solve at More ❯

as strong as all of us. Your Responsibilities You are responsible for the stability of our high-power charging network for a large OEM customer with focus on our French market You operate our DC chargers and ensure a smooth customer experience including: Documentation, analysis, and management … of customer requests within our CRM/Predictive Maintenance Tool Taking relevant suppression measurements and steering our field service partners Proactive and transparent communication to our customers You ensure that the charger infrastructure is maintained and inspected within the industry legislation and regulatory framework You help us to further … to the continuous growth of our eMobility business Your Profile University degree with a focus on electrical engineering or a comparable professional training Work experience within the eMobility industry or customer services industry Initial experience in the area of DC infrastructure operations Ability to problem solve at More ❯

as strong as all of us. Your Responsibilities You are responsible for the stability of our high-power charging network for a large OEM customer with focus on our French market You operate our DC chargers and ensure a smooth customer experience including: Documentation, analysis, and management … of customer requests within our CRM/Predictive Maintenance Tool Taking relevant suppression measurements and steering our field service partners Proactive and transparent communication to our customers You ensure that the charger infrastructure is maintained and inspected within the industry legislation and regulatory framework You help us to further … to the continuous growth of our eMobility business Your Profile University degree with a focus on electrical engineering or a comparable professional training Work experience within the eMobility industry or customer services industry Initial experience in the area of DC infrastructure operations Ability to problem solve at More ❯

as strong as all of us. Your Responsibilities You are responsible for the stability of our high-power charging network for a large OEM customer with focus on our French market You operate our DC chargers and ensure a smooth customer experience including: Documentation, analysis, and management … of customer requests within our CRM/Predictive Maintenance Tool Taking relevant suppression measurements and steering our field service partners Proactive and transparent communication to our customers You ensure that the charger infrastructure is maintained and inspected within the industry legislation and regulatory framework You help us to further … to the continuous growth of our eMobility business Your Profile University degree with a focus on electrical engineering or a comparable professional training Work experience within the eMobility industry or customer services industry Initial experience in the area of DC infrastructure operations Ability to problem solve at More ❯

as strong as all of us. Your Responsibilities You are responsible for the stability of our high-power charging network for a large OEM customer with focus on our French market You operate our DC chargers and ensure a smooth customer experience including: Documentation, analysis, and management … of customer requests within our CRM/Predictive Maintenance Tool Taking relevant suppression measurements and steering our field service partners Proactive and transparent communication to our customers You ensure that the charger infrastructure is maintained and inspected within the industry legislation and regulatory framework You help us to further … to the continuous growth of our eMobility business Your Profile University degree with a focus on electrical engineering or a comparable professional training Work experience within the eMobility industry or customer services industry Initial experience in the area of DC infrastructure operations Ability to problem solve at More ❯

as strong as all of us. Your Responsibilities You are responsible for the stability of our high-power charging network for a large OEM customer with focus on our Dutch market You operate our DC chargers and ensure a smooth customer experience including: Documentation, analysis, and management … of customer requests within our CRM/Predictive Maintenance Tool Taking relevant suppression measurements and steering our field service partners Proactive and transparent communication to our customers You ensure that the charger infrastructure is maintained and inspected within the industry legislation and regulatory framework You help us to further … to the continuous growth of our eMobility business Your Profile University degree with a focus on electrical engineering or a comparable professional training Work experience within the eMobility industry or customer services industry Initial experience in the area of DC infrastructure operations Ability to problem solve at More ❯

handle escalations, inquiries, and new initiatives, while supporting the rollout of new features and products. Data Analysis: Research and analyze data trends to improve customer experience and reduce costs, providing continuous feedback to internal customers through meetings and reports. Fare and Pricing Management: Ensure new and adjusted fares … high level of detail in all tasks, perform effectively in a self-directed environment, troubleshoot issues, and review competitive pricing to ensure operational efficiency. Experience and qualifications Experience: 3+ years of experience in air operations, fare management, or a similar role within the travel or airline industry. More ❯

JBM is supporting a high-growth, VC-backed marketplace to hire a Customer Experience Lead to build and scale their CX function during a period of hyper growth. This is an opportunity to join a mission-driven, tech-enabled marketplace that raised one of Europe’s largest Series … A rounds last year. With 3x YoY growth and imminent international expansion, they’re now looking for an entrepreneurial CX leader to build out scalable systems, processes, and a high-performing team. You’ll be responsible for: Designing and automating CX workflows across support Building and leading a growing team … days in the office Compensation: £65k–£80k + meaningful equity at series-A valuation If you’re ready to own and elevate CX at a company scaling fast - and build something meaningful along the way - we’d love to hear from you. Please note that, due to the volume of More ❯

JBM is supporting a high-growth, VC-backed marketplace to hire a Customer Experience Lead to build and scale their CX function during a period of hyper growth. This is an opportunity to join a mission-driven, tech-enabled marketplace that raised one of Europe’s largest Series … A rounds last year. With 3x YoY growth and imminent international expansion, they’re now looking for an entrepreneurial CX leader to build out scalable systems, processes, and a high-performing team. You’ll be responsible for: Designing and automating CX workflows across support Building and leading a growing team … days in the office Compensation: £65k–£80k + meaningful equity at series-A valuation If you’re ready to own and elevate CX at a company scaling fast - and build something meaningful along the way - we’d love to hear from you. Please note that, due to the volume of More ❯

JBM is supporting a high-growth, VC-backed marketplace to hire a Customer Experience Lead to build and scale their CX function during a period of hyper growth. This is an opportunity to join a mission-driven, tech-enabled marketplace that raised one of Europe’s largest Series … A rounds last year. With 3x YoY growth and imminent international expansion, they’re now looking for an entrepreneurial CX leader to build out scalable systems, processes, and a high-performing team. You’ll be responsible for: Designing and automating CX workflows across support Building and leading a growing team … days in the office Compensation: £65k–£80k + meaningful equity at series-A valuation If you’re ready to own and elevate CX at a company scaling fast - and build something meaningful along the way - we’d love to hear from you. Please note that, due to the volume of More ❯

We're building a one-stop shop for business essentials that's powered by smart technology and world-class human service, giving them an experience so good that they trust Bionic to sort all their business needs for them. The role As the Lead for Intelligent Operations within our … support the rollout and operation of new capabilities, such as Virtual Agents. The purpose of the role is to be the voice of the customer and our operations, working in partnership with our Technology and Product teams to drive ongoing adoption of our customer and agent-facing capabilities. … demonstrable evidence of delivering improved sales/service outcomes through ongoing optimisation of Salesforce tools. Understanding of AWS Landscape. Strong level of digital and CX experience. Change management framework understanding. Experience working as a Digital Product Lead in an Agile environment. Great presentation, communication, and stakeholder management skills. Experience More ❯

admin panel, including setting up stores, managing product catalogs, and configuring basic settings. Understanding of general E-commerce principles, such as conversion rate optimization, customer experience, and payment processing. Ability to interpret customer behaviour and E-commerce data in analytics tools such as GA4 Knowledge of various … other E-commerce platforms. Strong communication skills to effectively liaise with clients, understand their issues, and explain technical concepts in a non-technical manner. Experience with support desk ticketing systems like Zendesk, Freshdesk, or Jira Service Desk for managing and prioritising customer requests. Knowledge of SLAs and the … logs, and debug logs to identify the root cause of issues. Basic SQL skills to query databases for troubleshooting, such as checking order status, customer data, or product information. Understanding of web hosting environments, including shared hosting, VPS, and cloud services like AWS, Google Cloud, or Azure. Basic server More ❯

of the team. Shape, develop, contribute to and present proposals to support clients with IAM. Coach and develop junior team members through sharing of experience and knowledge. Recognise the importance of continuous self and team development and actively strive to achieve this. Foster a sense of self belief and … confidence in others, seek to understand other motivations. What will you need to do it? Proven experience of IAM requirements gathering; and strategy and design development. Proven experience of managing and delivering aspects of IAM projects. Proven experience of implementing one or more of the following IAM … solutions: Sailpoint, CyberArk, OneIdentity, Okta, BeyondTust and Microsoft Entra ID General knowledge across multiple IAM domains, with in-depth experience across two or more specific domains from: Enterprise identity, including provisioning, JML, certification, RBAC, entitlement management, policy management, data access governance, identity analytics; Customer IAM (CIAM), including registration More ❯

and beyond, expanding our payments functionality will be a crucial cornerstone of success. We're looking for a passionate payment operations leader with experience taking a payment operations function from 0 to 1 and who understands excellence in the space-from customer funds safeguarding and reconciliation to fraud … with internal and external stakeholders to establish a best-in-class function. The business comprises almost 60 employees - across development, marketing, compliance, operations, technology, customer success and customer support - from Los Angeles to New York, London, Amsterdam and São Paulo. ZBD is a fully remote company. We hire … leadership to shape the payments product roadmap and strategy to ensure payment operations is considered - covering all angles including automation, regulatory compliance and user experience Analyze and document end-to-end payment flows, vendor requirements, risks, and risk mitigation strategies - ensuring the wider business and key stakeholders understand key More ❯

Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/AI business looking for a Head of … by some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: As Head of Global Support , you'll own the vision, strategy, and execution of a …/7 customer support function across multiple regions and time zones. This includes: Leading and growing a high-performing global support team Building scalable support processes and infrastructure for a fast-moving SaaS/AI environment Driving world-class SLAs, CSAT, and customer retention metrics Partnering closely with More ❯

three excellent and experienced transactional professionals who take care of our billing, credit control and accounts payable processes as well as day-to-day customer queries. We also have a qualified group accountant and a qualified finance manager within the UK finance team who support this role to look … Have a working knowledge of UK and/or international accounting standards Strong software and data skills and a robust working knowledge of Excel Experience in process improvement and the setting up, improving and sustaining of processes Things that are good to have Software company/SAAS experience NetSuite or Adaptive Planning experience would be a bonus Experience of successful hybrid working What we can offer you With an emphasis on finding the right work/life balance, we are proud to promote our relaxed and collaborative environment. We live and breathe our mission, which More ❯

key projects across enterprise applications and digital platforms. You will work with senior stakeholders and cross-functional teams to deliver impactful projects that enhance customer experience, streamline operations, and support business growth. Key Responsibilities ✅ Lead and manage the delivery of enterprise and application-focused projects across digital, operational … and customer-facing areas ✅ Engage with business stakeholders to capture requirements and translate them into actionable project plans ✅ Deliver end-to-end project management using Agile or Waterfall methodologies, ensuring on-time and within-budget outcomes ✅ Support the execution of the wider digital strategy , identifying opportunities for innovation and … GDPR, and internal change management frameworks ✅ Track and report on project status, risks, and benefits to senior leadership What We're Looking For ✔ Strong experience as a Business Analyst and/or Project Manager within the FMCG industry ✔ Proven success in delivering projects across enterprise applications , eCommerce , CRM , or More ❯

key projects across enterprise applications and digital platforms. You will work with senior stakeholders and cross-functional teams to deliver impactful projects that enhance customer experience, streamline operations, and support business growth. Key Responsibilities ✅ Lead and manage the delivery of enterprise and application-focused projects across digital, operational … and customer-facing areas ✅ Engage with business stakeholders to capture requirements and translate them into actionable project plans ✅ Deliver end-to-end project management using Agile or Waterfall methodologies, ensuring on-time and within-budget outcomes ✅ Support the execution of the wider digital strategy , identifying opportunities for innovation and … GDPR, and internal change management frameworks ✅ Track and report on project status, risks, and benefits to senior leadership What We're Looking For ✔ Strong experience as a Business Analyst and/or Project Manager within the FMCG industry ✔ Proven success in delivering projects across enterprise applications , eCommerce , CRM , or More ❯

your work and home life. Join the Close Brothers Technology Team where you will support the Senior Operational Excellence Manager in the IT Logistics, customer experience and CSAT areas. Working as part of the Technology team, our ideal team member will have previous experience in acting as … in the IT Logistics function. Work closely with third-party management and suppliers. Work cross functionally to support the delivery of improvements in the customer's end-to-end journey. Leverage data to help identify areas for improvement in operations, technology, and customer experience. Create and document operational … tangible benefits for colleagues and customers. Manage and prioritise own workload. Provide clear weekly reporting on progress and highlight any areas for concern. Utilise customer feedback (CSAT, Feedback forms, direct feedback, IT SDM Team) to identify areas for review and improvement. WE WOULD LOVE TO HEAR FROM YOU IF More ❯

of our big name clients. You will supervise a team of highly skilled Digital Analytics Consultants and will be accountable for delivery: understanding the customer's needs, responding to client questions, sensitive to the impact of all deliverables, respectful of deadlines and able to clearly articulate fifty-five's … a data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, Singapore, Milan, Geneva, Shenzhen, Taipei, New York and Shanghai, fifty-five is … analyse needs, propose solutions in a systematic, clear and realistic way and implement a structured approach. Project management in terms of planning, internal management, customer relations, deadline and risk management, quality control of deliverables and profitability. Sectorial expertise: Global understanding of customer issues and ability to propose solutions More ❯

in order to maximise the potential of the team. Drive continuous service improvement including driving automation of operational processes & remediations; especially focusing on enhancing customer experience, reducing inefficiency & duplication, & accelerating speed to delivery. Create & Maintain forward looking roadmaps for Microsoft Azure platform; including dependent systems & processes, that support … incidents, problems and change requests for Team. Provide guidance and support for team members to foster growth. Your profile 7 years technical IT work experience in Microsoft's Azure Platform; including Azure Landing Zone technology Experience of ARM, Terraform & other common cloud programming languages Experience governing externals … or managed service providers. Strong understanding of cloud benefits and ideally extensive experience working with Azure. Strong communication and networking skills. Adept at both working autonomously and as part of a team to deliver solutions that tackle high complexity problems. Willingness to travel. Mostly (up to four days a More ❯

of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the AFH business and Data sphere, e.g. the Service Desk performance, provision of end user computing … support key business operations. Who you are It's your unique ingredients we're interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology … capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of More ❯

on troubleshooting, testing, and integrating both programmatic and traditional supply. This role requires close collaboration with business and operational teams to deliver an exceptional customer experience. As a member of the New Delhi team, the Supply Technical Operations Team Lead must excel in building strong internal relationships with global … Supply Operations team's queue and diligently troubleshoot product issues before escalating to the appropriate group. What will you bring to the team? Leadership experience: 2 years of excellent leadership and team management skills, managing teams of 5 people or more. Customer Experience: Highly customer-focused … with strong communication and interpersonal skills. Proven experience working with Asia-Pacific countries is a must. Technical background: Proven track record of prior experience in businesses that have developed and operated successful tech products. Ability to manage good relationships with cross-functional teams and become a subject matter More ❯