376 to 400 of 595 Remote Customer Experience Jobs

governance and compliance. About Us: We’re a highly-respected & nimble, London-based IT Managed Services Provider (MSP) with deep expertise in Microsoft technologies. We specialise in delivering exceptional customer experience and mission critical expertise to customers around the world.. Entering an ambitious growth phase, the demands on our Professional Services function have increased and we are now … evaluating project performance • Designing and improving operational processes • Developing and executing effective communication plans • Managing project risks and ensuring compliance • Overseeing commercial aspects of project delivery Your skills and experience you will bring: • Proven background in B2B environments, ideally within IT Managed Services • Recognised Project Management qualification (e.g. PRINCE2 Practitioner, PMP, CAPM) • Strong working knowledge of PRINCE2 and Agile … governance frameworks • Extensive experience in delivering technical projects, within the Microsoft Cloud ecosystem • Track record of evolving, restructuring, and maturing PMO functions • Demonstrable success in leading and developing high-performing teams • Solid understanding of financial governance across multiple projects, including budget management, invoicing, scope changes, and forecasting • Skilled in producing weekly highlight reports and maintaining accurate project tracking • Exceptional More ❯

qualifying new business bychat, phone and/or email. Often the first point of contact with prospective customers, the Business Development Representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype's fonts, technology, and expertise. The Business Development Representative will interact with prospective customers … via telephone, email and online chat. Leads result from direct customer requests forquote or licensing information; marketing qualification based on lead scoring process; or others identified through marketing programs and/or prospect's behaviour. This individual will have responsibility for a set of personal goals that may include appointments, trial commitments, etc Integrity, exceptional communication and customer … to stay well versed in Monotype's products. Collaborate with sales managers and sales teams to refine sales strategies and approaches. Maintain and update to accurately track all relative customer data, business insights, and record of interactions. Continuously develop knowledge and skills. What we're looking for: Bachelor's degree or equivalent work experience Fluent in both English More ❯

small team of Product Managers. Deeply understand the needs of European SMEs and freelancers around cash flow and funding. ✅ What We're Looking For 7+ years of product management experience , ideally in fintech or B2B SaaS. Deep understanding of credit/lending products , including alternative data and risk assessment models. Strong analytical mindset – comfortable with data, KPIs, and product … performance metrics. Experience working in cross-functional and fast-paced scale-up environments . Deep empathy for SME customers and understanding of their financial pain points. 🎯 Bonus Experience in multi-market European products . Background in startups or top-tier consultancy a plus. 🌍 Why Apply? Join one of Europe’s most well-funded fintechs during a pivotal growth … phase. Work fully remote, with flexibility across multiple EU locations. Equity options available – be part of the success story. Direct influence on the product strategy, customer experience, and bottom line. Unique work perks (including working trips to the Med 🌊). More ❯

Senior Software Engineer - AWS AI/TypeScript Remote/Hybrid | 6-Month Contract (Inside IR35) | Likely Extension Ready to build AI solutions that redefine customer experience? We're looking for a Senior Software Engineer to help a leading utilities business transform their contact centre with AWS AI services (Amazon Lex, LLMs) and next-generation cloud solutions. What you … code in TypeScript Champion DevOps best practices (CI/CD, automation, IaC) Collaborate, challenge, and bring fresh ideas What you'll bring Proven AWS (Lex + AI/ML) experience Strong TypeScript background DevOps mindset (CI/CD, serverless, monitoring) Bonus: contact centre tech experience A chance to work on cutting-edge AI projects with real impact - and More ❯

an Lead Android Engineer to join our clients forward-thinking mobile team. Our client is one of the UKs most trusted and innovative omni-channel retailers, where technology and customer experience go hand in hand. If youre passionate about delivering high-quality mobile experiences and want to work with modern tools, great people, and at a company where … learning and development are core valuesthis is the role for you. Key Responsibilities: Lead Android engineering efforts on customer-facing apps used by millions across the UK. Influence architecture and development strategy within a high-performing Agile squad. Provide technical assurance and guidance across complex, high-impact projects. Collaborate cross-functionally with iOS Engineers, BAs, QAs, Designers, and UX … Support and mentor junior engineers, contributing to their growth and the wider community. Actively contribute to technical decision-making and project shaping from inception to release. Key Requirements: Extensive experience in native Android development using Kotlin and Java . Strong grasp of MVVM , MVP , and modern Android architecture patterns. Deep understanding of TDD , pair programming , and Agile methodologies (Scrum More ❯

an Lead Android Engineer to join our clients forward-thinking mobile team. Our client is one of the UKs most trusted and innovative omni-channel retailers, where technology and customer experience go hand in hand. If youre passionate about delivering high-quality mobile experiences and want to work with modern tools, great people, and at a company where … learning and development are core valuesthis is the role for you. Key Responsibilities: Lead Android engineering efforts on customer-facing apps used by millions across the UK. Influence architecture and development strategy within a high-performing Agile squad. Provide technical assurance and guidance across complex, high-impact projects. Collaborate cross-functionally with iOS Engineers, BAs, QAs, Designers, and UX … Support and mentor junior engineers, contributing to their growth and the wider community. Actively contribute to technical decision-making and project shaping from inception to release. Key Requirements: Extensive experience in native Android development using Kotlin and Java . Strong grasp of MVVM , MVP , and modern Android architecture patterns. Deep understanding of TDD , pair programming , and Agile methodologies (Scrum More ❯

an Lead Android Engineer to join our clients forward-thinking mobile team. Our client is one of the UKs most trusted and innovative omni-channel retailers, where technology and customer experience go hand in hand. If youre passionate about delivering high-quality mobile experiences and want to work with modern tools, great people, and at a company where … learning and development are core valuesthis is the role for you. Key Responsibilities: Lead Android engineering efforts on customer-facing apps used by millions across the UK. Influence architecture and development strategy within a high-performing Agile squad. Provide technical assurance and guidance across complex, high-impact projects. Collaborate cross-functionally with iOS Engineers, BAs, QAs, Designers, and UX … Support and mentor junior engineers, contributing to their growth and the wider community. Actively contribute to technical decision-making and project shaping from inception to release. Key Requirements: Extensive experience in native Android development using Kotlin and Java . Strong grasp of MVVM , MVP , and modern Android architecture patterns. Deep understanding of TDD , pair programming , and Agile methodologies (Scrum More ❯

searching for an Lead Android Engineer to join our clients forward-thinking mobile team.Our client isone of the UKs most trusted and innovative omni-channel retailers, where technology and customer experience go hand in hand. If youre passionate about delivering high-quality mobile experiences and want to work with modern tools, great people, and at a company where … learning and development are core valuesthis is the role for you. Key Responsibilities: Lead Android engineering efforts on customer-facing apps used by millions across the UK. Influence architecture and development strategy within a high-performing Agile squad. Provide technical assurance and guidance across complex, high-impact projects. Collaborate cross-functionally with iOS Engineers, BAs, QAs, Designers, and UX … Support and mentor junior engineers, contributing to their growth and the wider community. Actively contribute to technical decision-making and project shaping from inception to release. Key Requirements: Extensive experience in native Android development using Kotlin and Java . Strong grasp of MVVM , MVP , and modern Android architecture patterns. Deep understanding of TDD , pair programming , and Agile methodologies (Scrum More ❯

searching for an Lead Android Engineer to join our clients forward-thinking mobile team.Our client isone of the UKs most trusted and innovative omni-channel retailers, where technology and customer experience go hand in hand. If youre passionate about delivering high-quality mobile experiences and want to work with modern tools, great people, and at a company where … learning and development are core valuesthis is the role for you. Key Responsibilities: Lead Android engineering efforts on customer-facing apps used by millions across the UK. Influence architecture and development strategy within a high-performing Agile squad. Provide technical assurance and guidance across complex, high-impact projects. Collaborate cross-functionally with iOS Engineers, BAs, QAs, Designers, and UX … Support and mentor junior engineers, contributing to their growth and the wider community. Actively contribute to technical decision-making and project shaping from inception to release. Key Requirements: Extensive experience in native Android development using Kotlin and Java . Strong grasp of MVVM , MVP , and modern Android architecture patterns. Deep understanding of TDD , pair programming , and Agile methodologies (Scrum More ❯

focused on owning our customers' business case and driving increased adoption and bottom-line ROI value of NICE solutions. The ideal candidate brings a strong mix consulting and operations experience to be positioned strongly to lead customers through Contact Center/CCaaS transformations. As a seasoned consultant in a technology company such as NiCE, one must possess a unique … functional teams with or without formal "direct-line" authority and be effective working within a matrixed organisation. How will you have an impact? Provides best practice guidance to ensure customer fully optimises their business process and maximises the full potential of the NiCE offeredsolution(s) Designs change strategy across people, process & technology Serves as lead consulting program leader, creating … and owning the business case for a multi-tiered customer offering, leading multi-product projects Builds long-term relationships with customers, becoming a trusted advisor Provides individual accountability toward assurance of customer value realisation Identifies opportunities for additional engagements through service subscription renewals and business development KeyResponsibilities : Responsible for the successful delivery of business improvement projects resulting in More ❯

big part of our plans for the future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion-pound technology company … Manager. As a Sales Executive, you will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers technology strategy, implementation, and … future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience We'd love you to have: Have a passion for sales and be keen to learn and develop your skill set Demonstrate a keen entrepreneurial flare and the desire to build your own client base from scratch Be More ❯

Job Title - Customer Success Manager Location - London, Hybrid My client is seeking a Customer Success Manager to deliver an outstanding experience for customers and brokers across our digital platforms. You will ensure smooth journeys, drive satisfaction, and act as the voice of the customer across the organisation. DESCRIPTION . Own the end-to-end customer journey, from onboarding to retention. Actively identify and resolve friction points to improve customer satisfaction. Build strong, consultative relationships, advocating for their needs. Collaborate with product and operations teams to enhance tools and digital experiences. Analyse customer behaviour and feedback to drive actionable improvements. Support internal teams with guidance, training, and processes that improve customer outcomes. … Strong communicator and collaborator Data-literate, able to track and analyse customer journeys Familiarity with mortgage broker operations is a plus Experience in fintech, mortgage tech, or CX tools is desirable More ❯

digital growth strategy. In this leadership role, you'll oversee a talented team and collaborate with an external agency. About the Job Focus: Digital Marketing Specialism: Marketing Industry: Marketing Experience Level: Associate Workplace Type: Hybrid Date posted: 21 August 2025 Job Reference: D9IGM4-7465C8E3 Consultant: Tom Halsall Robert Walters Operations Limited is an employment business and employment agency and … Lead and nurture a high-performing digital marketing team while managing agency relationships across various digital channels. Collaborate with internal teams (C-suite, department heads, business development, brand managers, customer experience, legal & compliance) to align digital initiatives with broader business objectives. Ensure best-in-class practices for managing performance. Foster a strong team culture and stay innovative with … industry changes. What We're Looking For Skills & Experience Exceptional leadership skills Demonstrated success in leading digital marketing functions across multiple disciplines Strong commercial mindset with the ability to connect marketing metrics to business outcomes and make informed investment decisions Comfortable balancing hands-on involvement with maintaining a strategic perspective when required Expertise in tools like Looker, Google Analytics More ❯

and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & IT functions. This role serves as the primary escalation point for internal customer related issues, ensuring swift resolution and maintaining strong working relationships with the UK teams and managers. The position also contributes to process improvement initiatives across the UK region, driving … operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the … hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target More ❯

a high-performing digital marketing team while managing agency relationships across various digital channels. Collaborate closely with internal teams (C-suite executives, department heads, business development teams, brand managers, customer experience specialists, legal & compliance professionals) to align digital initiatives with broader business objectives. Ensure best in class practices for managing performance Foster a strong team culture Remain innovative … and involved with industry changes What We're Looking For Skills & Experience: Exceptional leadership skills Demonstrated success in leading digital marketing functions across multiple disciplines. Strong commercial mindset with the ability to connect marketing metrics to business outcomes and make informed investment decisions. Comfortable balancing hands-on involvement with maintaining a strategic perspective when required. Expertise in tools like … Looker, Google Analytics and Social platforms Experience in both B2C and B2B marketing environments is advantageous but not essential. Strong interpersonal skills If you're ready to take ownership of impactful digital strategies in a fast-growing environment where your expertise will shape the future of our business success-this is the role for you! Robert Walters Operations Limited More ❯

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. You ll be the backbone of our support operation, overseeing helpdesk systems, optimising workflows, and championing a … customer-first culture. Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager Salary: circa £50k base salary + Bonus Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes Hybrid If you have previous experience leading Software/Application … support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the next level. More ❯

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. You'll be the backbone of our support operation, overseeing helpdesk systems, optimising workflows, and championing a … customer-first culture. Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager Salary: circa £50k base salary + Bonus Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes – Hybrid If you have previous experience leading Software/Application … support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the next level. More ❯

I'm working with a leading client in the Greater Cambridge area who is looking for a DevOps Engineer to join their growing Professional Services team. This is a customer-facing role where you'll work closely with clients to deliver innovative solutions, deploy cloud-based infrastructure, and automate workflows, all while representing the company at a senior technical … opportunities for innovation. About You We're looking for someone with a DevOps mindset and strong technical knowledge, combined with excellent communication skills and a passion for delivering exceptional customer experiences. Essential Skills & Experience: Proven experience in a DevOps, Infrastructure, or Systems Engineering role. Strong Python scripting skills for automation and workflow optimisation. Hands-on experience with cloud platforms (Azure, AWS, Kubernetes, Docker, etc.). Comfortable leading customer-facing meetings and managing client expectations. Knowledge of infrastructure deployment, networking standards, and server administration. Strong troubleshooting and analytical skills. Desirable (but not essential): Experience with SQL for data handling and migration. Familiarity with HTML, PHP, CSS, and XML/XSL translation. Understanding of case More ❯

I'm working with a leading client in the Greater Cambridge area who is looking for a DevOps Engineer to join their growing Professional Services team. This is a customer-facing role where you'll work closely with clients to deliver innovative solutions, deploy cloud-based infrastructure, and automate workflows, all while representing the company at a senior technical … opportunities for innovation. About You We're looking for someone with a DevOps mindset and strong technical knowledge, combined with excellent communication skills and a passion for delivering exceptional customer experiences. Essential Skills & Experience: Proven experience in a DevOps, Infrastructure, or Systems Engineering role. Strong Python scripting skills for automation and workflow optimisation. Hands-on experience with cloud platforms (Azure, AWS, Kubernetes, Docker, etc.). Comfortable leading customer-facing meetings and managing client expectations. Knowledge of infrastructure deployment, networking standards, and server administration. Strong troubleshooting and analytical skills. Desirable (but not essential): Experience with SQL for data handling and migration. Familiarity with HTML, PHP, CSS, and XML/XSL translation. Understanding of case More ❯

working in an Agile way and confident working alongside both technical and non-technical stakeholders. The kind of person we are looking for: At least 1+ year of prior experience as a Software Tester/QA Engineer in a software engineering team Mix of Manual and Automated software/application test experience ideally Testing Principles and Practices Ability … You will join an established team of Software Testers who collaboratively work in a cross-functional team to control and improve the quality of our client's software and customer experience by identifying and preventing defects to ensure that the software is fit for purpose for customers. You will evaluate requirements along with user stories and also participate More ❯

life our mobile and mobile security solutions for Three's IoT/ICT business & government customers. Working in a dynamic environment utilising latest technologies to create solutions to address customer requirements. Meeting our customers current and future requirements by listening to their business needs and then designing technical solutions based on the Three IOT/ICT product portfolio to … thinking and skillful presentation both verbally and in writing & demonstrations. Combining technical knowledge, industry insight and an ability to communicate at all levels with internally and externally, to win customer mindset in mobility/IoT solutions and that Three is the right company to contract with. Ensuring the solutions follow our buy, Build & in-life process's to ensure … future ensuring the mobile/IoT security of customers and that Three is their chosen provider for these managed services. What else it involves Responsibility and accountability for the customer design of Three's mobile and mobile security ICT solutions including connectivity of Three's 3CS and IoT portfolio to position the right solution to meet customer needs. More ❯

bonus 15% Java, Springboot, Microservices, React, TDD, BDD, Agile, AWS I’ve partnered with a leading organisation in the mobility space, delivering cutting-edge digital solutions that directly improve customer experience and operational efficiency.This is a hands-on engineering role at the heart of innovation, platform enablement, and DevEx. You’ll work across multiple squads, collaborating with product … drive real impact, from AI-powered call centre tools to mobile apps supporting EV journey planning for customers. Recent projects include: Building and scaling AI-backed NLP tools for customer service automation Delivering an internal mobile app for accessible journey planning Standardising AWS-native tooling and CI/CD pipelines across 15+ teams and 300+ services Migrating core infrastructure More ❯

Seeking an experienced AI Leader to scale AI capabilities and transform business models. You will lead a team delivering AI, ML, NLP, and Generative AI solutions to improve profitability, customer experience, and operational efficiency.Responsibilities include managing all stages of AI initiatives, selecting appropriate methodologies, and collaborating with business leaders. Lead ML engineers and data scientists in developing advanced … hands-on impact - Team sizes 15+. Expertise in Generative AI, LLMs, NLP, and deep learning. Strong problem-solving, adaptability, and communication skills. Industry knowledge in property & casualty insurance preferred. Experience managing senior business stakeholders. More ❯

working relationships with area managers, brand ambassadors, and cross-regional teams. The position also contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave … hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target … achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills More ❯

the resources you need to grow your career, in whichever direction you choose. Whether you want to increase your expertise in a particular area, or broaden your skills and experience across the business, we will support you. The Programme you will be working on is broad and includes: acquisition and integration of new core business functions implementing new technologies … into the business to improve our ways of working, drive efficiency and enhance customer experience driving policy and process change to support new initiatives in People and Culture About you You will have extensive experience managing multiple stakeholders and leading teams of both internal colleagues and external vendors through complex projects, often having to show initiative to … implement solutions to issues that are raised. You are familiar with Workday as a people system and have extensive experience with people and culture centred initiatives. You can take a brief for a business opportunity and turn it into a strategic blueprint and plan through robust engagement and analysis You can design, develop and maintain strategic reports and dashboards More ❯