376 to 400 of 944 Remote Customer Experience Jobs

and systems engineering. Create and maintain design patterns for repeatable change. Engage in pre-sale activities and design workshops to solve technical challenges. Strengthen customer relationships through visits and workshops. Incorporate excellent customer experience and consider commercial impacts in designs. Contribute to continuous improvement of policies, processes … and procedures. Required Skills and Experience: Outstanding stakeholder management and collaborative skills. Ability to influence and challenge effectively. Proficiency in business process methodologies. Proven leadership in technical and delivery roles. Exceptional communication skills, including executive presentations. Ability to innovate and address technical challenges strategically. Experience as a technical …/solution architect in Broadcast Playout. Preferred Qualifications: Experience with industry architecture frameworks (e.g., TM Forum, TOGAF). Knowledge of Media Supply Chain, Scheduling, Systems, and Workflow. Expertise in cloud platforms (AWS, Azure, Google Cloud) and cloud-native architectures. We are the undisputed leader in UK TV and radio More ❯

you will Fully own our full-stack monorepo to ensure that the engineering team can maintain velocity while scaling. Design, develop and maintain our customer-facing app and internal backoffice tool. Discuss requirements directly with our tax team to vertically design new features from frontend to backend and everything … decisions and optimise efficiency across the tech stack. Collaborate with other engineers as well as non-technical colleagues. Keep a keen eye on the customer experience to proactively raise issues and deploy fixes. Ship new features and fixes quickly. Play a leadership role by consistently innovating and developing … production-ready code for frontend as well as backend. React (Typescript) + Golang 5+ years writing SQL (Postgres) for query optimisation, migrations and analysis. Experience with serverless applications, containerisation (e.g. Docker) and CI/CD. Experience in managing cloud services like Google Cloud and AWS. Bonus points Startup More ❯

a product accessibility Specialist here at Starling you will play a key role in pushing us to the next level of providing a great customer experience to everyone. We want someone who is passionate and proactive to join our team and help review our mobile and web applications … test features and find solutions. Keep up to date with latest guidelines regarding accessibility and related standards. Help us expand our in life user experience knowledge so we better understand how real customers are using our app and unique obstacles they may be facing. Comfortable auditing/testing an … to help us focus on the most important elements. An understanding of WCAG, particularly its influence regarding mobile applications. A strong understanding of user experience best practices, inclusive design and UX testing. Experience mentoring other teams and junior team members in accessibility. Nice to have: 2+ years of More ❯

Customer Operations Team Leader We are looking for a Customer Operations Team Leader in our Customer Operations team. This role sits within the Operations team umbrella and forms part of the customer focused Customer Operations team. We are the face of Funding Circle and work … passionately to make sure small businesses have an incredible experience in getting the funding they need. Who are we? We're Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That's why we've made it our mission to … is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle-free processes to deliver an unbeatable customer experience. The role Managing all aspects of workflow for Customer Operations including the daily allocation of resources across Customer Operations processes. Lead More ❯

and commercial terms as well as hunting for prospective new logos. The SCM will be responsible for leading the strategy and success of the customer's overall engagement with GIN, closely coordinating all activities with other functional teams within GIN. What you'll be doing Major Duties & Responsibilities: Generate … and ensure such proposals are technically and commercially sound. Development and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizations. Development of close working relationships with NTT international affiliate companies. Work closely with the Sales Engineering, Customer Solutions, Order Management, Operations and … other key ecosystem team members to drive successful and meaningful customer experience with the Global IP Network ("GIN") team. Development of a Quartey Business Plan ("QBP") consistent with GIN department objectives. Track, manage, and report ongoing activity relative to plan. Flexibility to work outside of standard 8am-5pm More ❯

Propel is partnering with this rapidly growing SaaS business that is seeking a proactive and results-driven Renewals Account Manager to ensure customer retention and satisfaction. We're looking for a commercially astute, detail-oriented professional with a strong background in contract renewals and customer success, particularly in … a SaaS environment. Your role will primarily focus on directly managing customer contract renewals, optimising retention rates, and maintaining strong relationships with existing clients. If you're a data-driven account manager, skilled at handling client relationships and renewals, and have a background in SaaS or subscription-based services … their contracts. With over a decade of industry expertise, this company is scaling rapidly, supporting a diverse client base with innovative solutions and a customer-centric approach. As a Renewals Account Manager, you’ll play a key role in ensuring client satisfaction and driving contract renewals. You’ll work More ❯

is ideal for a strategic and client-focused professional with a proven track record of managing SME accounts, driving revenue growth, and delivering exceptional customer experiences. As a key liaison between our company and our most valued independent agency and brand partners, you will be responsible for developing long … overall growth of the account management team. Measurement of Success : Client Retention & Satisfaction : Maintain and grow key accounts, ensuring high renewal rates and continued customer trust. Revenue & Business Growth : Drive year-over-year account expansion through strategic upselling and cross-selling. Performance Optimization : Improve campaign effectiveness and ROI, demonstrating … key contributor to internal team development, fostering a culture of excellence and collaboration. What will you bring to the team? 3-6 years of experience in account management, customer success, or digital advertising, preferably within the adtech, programmatic, or media industry. Proven ability to own and grow SME More ❯

is ideal for a strategic and client-focused professional with a proven track record of managing SME accounts, driving revenue growth, and delivering exceptional customer experiences. As a key liaison between our company and our most valued independent agency and brand partners, you will be responsible for developing long … overall growth of the account management team. Measurement of Success : Client Retention & Satisfaction : Maintain and grow key accounts, ensuring high renewal rates and continued customer trust. Revenue & Business Growth : Drive year-over-year account expansion through strategic upselling and cross-selling. Performance Optimization : Improve campaign effectiveness and ROI, demonstrating … key contributor to internal team development, fostering a culture of excellence and collaboration. What will you bring to the team? 3-6 years of experience in account management, customer success, or digital advertising, preferably within the adtech, programmatic, or media industry. Proven ability to own and grow SME More ❯

have we learn, extracting and generating vast quantities of data. This conversational data is invaluable to our clients, helping them gain insight into their customer experience, operational processes and more. Our goal is to help them use this data to make better decisions. From staffing, to process improvement. … upgrading them, at a later date onto a paid plan. Input daily sales activity into Hubspot CRM Assist in planning, driving attendance, and organizing customer networking events Collaborate closely with colleagues in Sales, Marketing and Product teams Must-have requirements Experience with a Saas provider Comfortable working on … a hybrid basis whilst being independently motivated to produce a high volume of outbound activity (calls and emails) Sales, Marketing or Business development experience Professional-level communication skills in English (oral and written) Nice-to-have requirements Tech startup experience Marketing campaign or email marketing automation experience More ❯

our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing … business stakeholders. Qualifications: Law degree with superior academic credentials from a nationally-recognised law school. Minimum of 5 years PQE. Minimum of 2 years' experience in commercial or corporate law with a top-tier law firm. Excellent analytical, written, and oral communication and relationship-building skills. A commercial and … pragmatic attitude and the ability to communicate effectively. Strong negotiation and problem-solving skills. Demonstrated experience in structuring and negotiating B2B SaaS agreements, from high-volume no-negotiation forms to complex, bespoke agreements with multinational companies. Ability to work independently and efficiently in a client-centric, fluid environment handling More ❯

Conops, requirements, architecture documents, system design, RVTM, test plans/procedures, etc. with the responsibility to identify potential holes and proactively work with the customer and stakeholders to close • Be responsible for the integration of end to end mission capabilities being built on Ollivander task orders. • Participate as a … timely delivery of features and capabilities. Be able to demonstrate effective communication skills and a desire to have fun with your work. Basic Qualifications: • Experience with creating/maintaining Systems Engineering artifacts such as architecture diagrams, ICDs, design documents, systems flows, etc. • Experience working and collaborating in a … and Agile based tools (e.g. JIRA, Confluence, etc) • A TS/SCI Clearance will be required prior to start for this role. Desired Skills: • Experience interfacing with the customer • Experience with discovery, resolution, and development of plans to mitigate potential issues and meet milestones/deliverables • Cloud More ❯

Conops, requirements, architecture documents, system design, RVTM, test plans/procedures, etc. with the responsibility to identify potential holes and proactively work with the customer and stakeholders to close • Be responsible for the integration of end to end mission capabilities being built on Ollivander task orders. • Participate as a … timely delivery of features and capabilities. Be able to demonstrate effective communication skills and a desire to have fun with your work. Basic Qualifications: • Experience with creating/maintaining Systems Engineering artifacts such as architecture diagrams, ICDs, design documents, systems flows, etc. • Experience working and collaborating in a … and Agile based tools (e.g. JIRA, Confluence, etc) • A TS/SCI Clearance will be required prior to start for this role. Desired Skills: • Experience interfacing with the customer • Experience with discovery, resolution, and development of plans to mitigate potential issues and meet milestones/deliverables • Cloud More ❯

team at Fenwick. This role supports the Digital Trading Manager across a variety of categories to help deliver sales and trade plans, optimise the customer experience, and ensure product visibility online. You will play a key part in helping drive revenue and performance through effective online merchandising and … paced environment. Proficiency with tools such as Excel, Google Analytics, Shopify and Nosto is desirable, as well as a genuine interest in retail and customer behaviour. This is a fantastic opportunity for someone looking to grow their digital trading career within a supportive, creative and fast-evolving team. About … the candidate Experience in an eCommerce environment is advantageous with an understanding of Digital Merchandising principles including colour and trend. An analytical and numerate mind is a must to drive sales and profit. Ability to prioritize workload and work well under pressure in a fast-paced environment. Excellent written More ❯

part of it. If youre someone who thrives on innovation and loves using Salesforce Marketing Cloud (SFMC) and Moveable Ink to create personalized, dynamic customer journeys, then this role is for you. Ready to make your mark? Lets dive in. Why Youll Love This Role This is no ordinary … a 12-month fixed-term contract , youll get the opportunity to work on transformative projects, using Salesforce Marketing Cloud (SFMC) to design and optimize customer journeys. Plus, youll work with Moveable Ink a powerful tool that adds even more flexibility and creativity to your automated campaigns. Youll be at … the heart of an innovative CRM program, with the chance to directly impact customer retention and growth. The company is investing heavily in technology and talent, and now theyre looking for someone like you to take their automation to the next level. What Youll Be Doing Build epic, data More ❯

Work with one of the largest e-commerce review datasets in the world Direct Business Impact : Build systems that directly improve merchant success and customer trust Full Ownership : Lead the technical direction of a strategic platform for the company Growth Potential : Shape the future of how e-commerce trust … product data into a strategic asset that delivers measurable value to merchants Enable data-driven decisions that help merchants improve their trust metrics and customer satisfaction Build the foundation for future product offerings Work with our product team to continuously refine insights based on merchant feedback What You'll … Bring Must-Haves 5+ years experience in data engineering and data science roles Strong programming skills in Python and SQL Experience building NLP/ML models, particularly for text classification or sentiment analysis Background in developing data pipelines and ETL processes Proven ability to translate complex data models More ❯

Services Provider specialising in modern IT Infrastructure platforms designed on the principles of Zero Trust Access. We pride ourselves on delivering a first-class customer experience, establishing long term partnerships built on value and trust. We service the mid-market, typically user businesses across all verticals including Legal … and market demand, the business is looking for experienced sales performers to join the team and play a key role in commercial development and customer success. Industry Awards: MSP Mid Enterprise Leader of the Year 2024 - Winner MSP Mid Enterprise Project of the Year 2024 - Winner CRN Rising Star … launched in 2018 as a modern MSP that would challenge the traditional service provider model by empowering customers with more control and delivering exceptional customer service. After five years of stable growth and establishing the foundations, the business has a turnover of £4.5m with plans to more than double More ❯

Title: E-commerce & Digital Marketing Manager Location: Hybrid (50/50 split between home and Wolverhampton office) Salary: £40,000 - £50,000 per annum Experience Required: Minimum 3-5 years in e-commerce, digital marketing, or a similar field We are seeking a skilled E-commerce & Digital Marketing Manager … fast delivery options, with a focus on improving the post-purchase experience. Cross-Functional Collaboration: Work closely with teams across the business, including IT, customer service, and marketing, to ensure alignment between website functionality, marketing efforts, and customer experience goals. Website Analytics & Reporting: Analyse website performance using … SEMrush, or similar to track user behaviour, sales trends, and digital marketing effectiveness. Provide actionable insights and data-driven recommendations to improve the user experience and achieve business objectives. Continuous Improvement: Stay on top of industry trends and emerging e-commerce technologies, making recommendations for new tools, platform enhancements More ❯

Job Description: At Fidelity Enterprise Architecture (FEA), we are seeking an experienced User Experience Architect to drive end-to-end architecture for the Brokerage business domain. In this role, you will work directly with product teams across the retail investing space (brokerage accounts, managed services, banking services, etc) and … business priorities and initiatives. What you will be responsible for This role will be a very hands-on role driving the overall technical and experience architecture. You will be responsible for all aspects of the solution, from security to data strategy, and work closely with all areas of engineering … other product areas and multiple business units influencing and driving the digital modernization efforts within. In general, we are looking for a solid User Experience Architect that can lead and drive the end-to-end architecture of multiple teams in a complex space. The Expertise we're looking for More ❯

Are you data-driven and customer-centric? Do you enjoy building solid relationships resulting in revenue and growth? About Our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and … creators for each individual legal use case. About The Role As a Client Manager, you will grow revenue from existing firms within a defined customer group. You will deliver or exceed an agreed set of financial targets and objectives, through high-quality Account Management. Responsibilities Adhering to planning, documentation … products by identifying up-sell or cross-sell opportunities Identifying key account issues, needs and demonstrate the business value of Lexis Nexis products Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact Building solid relationships with key decision makers and More ❯

aspects of account needs. Within assigned accounts the GCM will have a focus of driving incremental new revenue, while providing the highest level of customer satisfaction with close coordination and effort with the broader GIN eco-system. The GCM will be responsible for leading the strategy and success of … the customer's overall engagement with GIN, closely coordinating all activities with other functional teams within GIN. What you'll be doing Major Duties & Responsibilities: Generate incremental new sales consistent with monthly targets. Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound. Develop … and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizations. Develop close working relationships with NTT international affiliate companies. Work closely with the Sales Engineering, Customer Solutions, Order Management, Operations and other key eco-system team members to drive successful and meaningful More ❯

local communities on a global scale. The role Data Scientists are hands-on with building models that allow our client to hyper-personalise their customer experience. In addition this, at a leadership level, Data Scientists work as internal consultants within the business, advising executive teams on all things concerning … which is both hands-on with building models and involves consulting throughout the wider business, serving as the Data Science SME for the core customer-facing platform. Collaborating with Customer Experience, Product, Design and Engineering teams to demonstrate use cases for hyper-personalisation, intelligent site navigation and … precision marketing. Providing technical leadership to the wider team, both in-house and agency-side. Some of the things that we are looking for Experience working as a Data Scientist or Senior Data Scientist in a commercial environment. A background leading Data Science teams in an eCommerce or conversion More ❯

information regarding benefits, health promotion, and choices. The Next Generation Desktop platform (NGD) is a vital system designed to offer a unified interface for Customer Service Representatives (CSRs) to effectively address the needs of beneficiaries and marketplace consumers. This position is located in our Fairfax, VA office; however, a … future duties and responsibilities: Manage the client and stakeholder relationship to ensure deliverables SLAs are met. Manage the operations and management of the NGD Customer Relationship Management (CRM) application to support uptime requirements and viability supporting a 24/7/365 schedule. Collaborate with CMS to identify and … the program. Required qualifications to be successful in this role: Bachelors degree in information technology, Computer Science, or a related field. 15+ years of experience in program management or a similar role; ideally in the existing CMS NGD environment. Proven experience in managing large-scale IT projects, preferably More ❯

About the Company This fast-growing, European-based company provides innovative solutions that empower businesses to enhance customer experience and drive sales. Their platform enables companies to optimize processes, reduce friction in customer interactions, and achieve scalable growth. With thousands of customers across Europe already utilizing their … and propose tailored solutions. • Represent the company at events: Attend trade shows and industry conferences across Belgium to showcase the company's expertise. • Optimize customer activation: Ensure a smooth onboarding experience for new clients and maximize their engagement with the company's solutions. • Contribute to internal process improvements … tools effectively: Track, organize, and analyze sales activities to ensure pipeline efficiency and meet performance targets. About You The ideal candidate will: • Bring relevant experience: Have a minimum of 3 years of experience in a sales or account executive, ideally in a B2B software or SaaS environment (internships More ❯

maintain an ever steady position as a market leader across the space. And the growth shows no signs of slowing down! With a truly customer first approach they provide full fleet management and tracking solutions to a multitude of sectors including insurance, fleet, retail & OEMs. Known for their well … structured deals and exceptional customer experience, they have brilliant account base to which they operate as a true strategic partner. A unique opportunity for a people centric & sales team leader to manage a small team across the business. This is not one to be missed! About The Opportunity … advisors. Manage performance and motivate team. Handle coaching and delivery oversight. Support their manger in project work and process improvements. Helping to develop a customer service policy. Handle escalation enquiries from customers. Training staff to deliver a high standard of customer service. Desired Skills & Experience A proven More ❯

maintain an ever steady position as a market leader across the space. And the growth shows no signs of slowing down! With a truly customer first approach they provide full fleet management and tracking solutions to a multitude of sectors including insurance, fleet, retail & OEMs. Known for their well … structured deals and exceptional customer experience, they have brilliant account base to which they operate as a true strategic partner. A unique opportunity for a people centric & sales team leader to manage a small team across the business. This is not one to be missed! About The Opportunity … advisors. Manage performance and motivate team. Handle coaching and delivery oversight. Support their manger in project work and process improvements. Helping to develop a customer service policy. Handle escalation enquiries from customers. Training staff to deliver a high standard of customer service. Desired Skills & Experience A proven More ❯