376 to 400 of 574 Remote/Hybrid Customer Experience Jobs

issues early and escalating clearly to the founder Shape the product roadmap beyond launch, using data and user insight to drive prioritisation decisions Champion customer experience across every touchpoint, maintaining a high bar for quality in an AI-native product Build the foundations of our product function (processes … tools daily as part of how you work, not just as a curiosity Preferred - Computer science or engineering degree from a leading university - Experience at an early-stage startup or within a fintech, payments, or banking context - Familiarity with BaaS infrastructure, card issuing, or open banking ecosystems - Experience ...

This isnt your standard support job. Youll be working at the forefront of cyber security technology, solving complex, real-world problems for a global customer base. If you want exposure to advanced systems, high-profile clients, and genuine career progression, this is an excellent opportunity. What Youll Be Doing … Microsoft environments Diagnose and troubleshoot high-impact production issues (often remotely) Collaborate directly with Development teams to deliver fixes Contribute to product improvement and customer experience Participate in an on-call rota (1 in 8 weeks) What You Bring Experience in a technical support role (software/ ...

Cyber Leadership** – technical oversight and alignment* **Supply Chain Technology & Operations** – resilience, operability, and scalability alignment* **Strategic Vendors & Partners** – innovation, roadmap influence, and insight generation**Experience:**Essential:* Significant previous experience in within a broad IT infrastructure leadership role.* Significant experience managing or influencing technical staff and projects.* Proven … success in improving the customer experience.* Experience working within a matrix structure in global organisations.* Senior technologist with deep experience across modern enterprise platforms (EUC, Cloud, Network, Edge).* Proven ability to operate credibly at senior executive and board-facing levels.* Strong architectural thinking without reliance ...

tech distribution company is hiring a Principal Support Engineer in Milton Keynes, UK. This senior role involves hands-on technical troubleshooting, leading high-severity customer escalations, and collaborating closely with engineering teams. Ideal candidates will have over 10 years of experience in technical support, expertise in Datadog … strong REST API troubleshooting skills. This position is pivotal to enhancing customer experience and service efficiency in a hybrid work environment. #J-18808-Ljbffr ...

scalable, secure and resilient cloud solutions for our clients, enabling digital transformation through modern architecture, platform engineering and DevOps practices. You should bring practical experience of cloud technologies and infrastructure modernisation, alongside an understanding of how AI-enabled tooling and modern engineering practices can improve delivery outcomes. This role … adopt, modernise and optimise cloud platforms while delivering secure, scalable and cost-effective solutions in public sector and regulated environments. You will have: - Proven experience (5+ years) in cloud architecture, engineering and transformation delivery - AWS cloud architecture certification (Associate or Professional level) - Strong expertise in AWS cloud services ...

Client Insight Analyst to help shape business decisions through data-driven insight. This role sits within a growing analytics team and focuses on understanding customer value, profitability, retention, growth and acquisition performance. Senior Insight Analyst - What You'll Do Partner with stakeholders across commercial, product and customer teams … provide actionable insight. Analyse customer behaviour, profitability, lifetime value and retention trends. Identify opportunities to improve commercial performance and customer experience. Translate complex analysis into clear recommendations and business actions. Support strategic projects and help drive data-led decision making. Senior Insight Analyst - What We're Looking ...

property sector. As part of its continued growth, the business is investing in a new Property Management System to improve operational efficiency, enhance the customer experience and create a scalable platform for future acquisitions. Description Reporting to the executive team, you'll bridge the gap between business strategy … experienced transformation professional who combines strong business analysis, change and delivery skills with a deep understanding of the property sector. You'll ideally have: Experience delivering business transformation or major systems implementations within the property sector. Strong knowledge of Property Management Systems such as Reapit, MRI Software, Yardi ...

property sector. As part of its continued growth, the business is investing in a new Property Management System to improve operational efficiency, enhance the customer experience and create a scalable platform for future acquisitions. Description Reporting to the executive team, you'll bridge the gap between business strategy … combines strong business analysis, systems implementaion, change and project delivery skills with a deep understanding of the property sector. You'll ideally have: Experience delivering business transformation or major systems implementations within the property sector. Strong knowledge of Property Management Systems such as Reapit, MRI Software, Yardi or similar ...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‐on, impeccable customer service and ultimately transform their customer experiences … better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses ...

organisation operates in a rapidly changing and highly regulated environment, with increasing requirements for: Robust data, reporting, and insight to support decision-making Customer-focused, digital-first services driven by user needs Secure, integrated systems that enable performance, compliance, and growth At the same time, there is a clear … delivery of IT strategy while shaping future direction. You’ll lead a high-performing function and ensure technology is an enabler of organisational ambition, customer experience, and innovation. Key Responsibilities Lead the delivery and evolution of IT strategy, aligned to business goals Drive the development of integrated systems ...

base articles Supporting the installation, commissioning, and configuration of telemetry and sensor solutions Identifying recurring issues and recommend improvements to enhance product reliability and customer experience Required profile What makes you a great fit? Above all, you are a hands-on technical problem solver with strong knowledge … telemetry systems, sensor technologies, and a genuine drive to deliver outstanding support experiences. We would also imagine that you have: 3+ years of experience in a technical support or field engineering role involving telemetry, sensors, or instrumentation Solid understanding of communication protocols (e.g., MQTT, Modbus, Cellular IoT) and sensor ...

About us We are a leading UK technology company delivering transformative, data driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience. Trusted by millions … Infrastructure Engineer with experienceoperating and modernising enterprise infrastructure across both Azure cloud and traditional on-premises environments. You will have hands-on experience designing,implementingand supporting infrastructure solutions, balancing project delivery with operational support responsibilities within an Agile delivery framework. Essential Skills & Experience Strong experience with Microsoft ...

industry? We’re looking for an experienced **AI IT Project Manager** to lead cutting-edge initiatives across Howden Retail, driving innovation in underwriting, claims, customer engagement, finance, and compliance. This is a unique opportunity to shape the future of insurance broking by delivering impactful AI solutions that streamline operations … enhance customer experiences.**Role Summary:**The IT AI Project Manager will lead the delivery of AI and machine learning initiatives within the Howden Retail. This role is pivotal in driving digital transformation by implementing AI solutions that enhance underwriting, claims processing, customer engagement, finance and regulatory compliance. ...

Service Desk Manager - Managed Services Provider Location: Hybrid/London Salary: Up to 60,000, depending on experience A growing Managed Services Provider is seeking an accomplished Service Desk Manager to take ownership of both the Service Desk function and wider Service Operations. This position offers the opportunity … influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation. The successful candidate will oversee a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Desk ...

goals, and build high-performing teams across locations in a fast-paced, hybrid environment. You will champion agile delivery and DevSecOps, ensuring a superior customer experience and scalable, reliable platforms. This role offers excellent pay, bonus potential, and Vodafone benefits. #J-18808-Ljbffr ...

PUDO) networks, third-party locker networks, and JDL's own locker network. The role ensures all OOH solutions work together to deliver a seamless customer experience while improving last-mile efficiency, reducing delivery costs, and supporting JDL's long-term logistics strategy. Key Responsibilities Strategic Leadership Develop … execute the European OOH strategy across all markets. Ensure PUDO and locker networks complement each other to maximise customer coverage, operational efficiency, and cost savings. Identify new business opportunities and innovative OOH solutions that support network growth and carrier efficiency. PUDO Network Own the European PUDO strategy and roadmap. ...

opportunities and client growth. Work closely with technical and service delivery teams to develop effective solutions. Assist with client onboarding and ensure a positive customer experience. Represent the business at networking and industry events. Experience Required Experience working within accountancy, financial services or another regulated professional services … environment. A strong understanding of how technology supports business operations, compliance and client service delivery. Previous experience in a technical, consultancy or client-facing technology role. Strong communication and stakeholder management skills. Commercial awareness and the ability to identify opportunities for improvement. A consultative approach with excellent problem-solving ...

business wants a builder, someone who enjoys creating products and turning ideas into reality. Roughly 70% of the role is product development, building new customer facing features, new games and mechanics, checkout and customer account improvements. It also covers the internal tools and dashboards behind them. Around … Prize Portal. What you will bring Front end. HTML, CSS and JavaScript, with modern frameworks such as React or Vue. Back end. PHP. Solid experience working within an existing PHP codebase is equally welcome, along with APIs, authentication and business logic. Databases. MySQL, database design and query optimisation. Platform. ...

seeking a Senior ML & AI Engineer to join their innovative data team. This role involves developing scalable ML/AI models to enhance the customer experience through semantic search and content recommendation. Key responsibilities include ownership of ML pipelines and collaboration with data scientists and engineers. The ideal … candidate has extensive experience in ML engineering, expertise in GCP tooling, and a relevant advanced degree. This position supports hybrid or remote work options within the UK. #J-18808-Ljbffr ...

institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations … team (including shaping, developing, contributing to and presenting proposals/bids for future work) What will you need to do it? Client Delivery Experience of Anaplan development work in the context of major and complex transformation programmes/projects Certified Anaplan Model Builder qualification and strong knowledge ...

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern ...

Altro Ltd is seeking an experienced National Customer Operations Manager to own the UK's order management function. Based at Letchworth Garden City HQ with teams in Lowestoft and Maiden Newton, this hybrid role (3 days in office) includes travel to other sites. You will shape processes, drive automation … ensure a best-in-class customer experience while supporting business growth. You will lead order processing, fulfilment and customer operations, partnering with Commercial, IT and Insight #J-18808-Ljbffr ...

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … want to integrate seamlessly with their existing tools to make them more powerful and automate painful manual processes for SMEs. Building on the Monzo experience, we want to adopt and enhance our existing features and provide new features that are specific to businesses. For example, building ...

descriptionEvoke plc is an ambitious and forward-thinking organisation at the forefront of the online gaming and entertainment industry. With a commitment to innovation, customer experience, and responsible operations, Evoke plc combines cutting-edge technology with a collaborative, people-first culture.Our employees benefit from an environment that encourages … committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:* Demonstratable experience as an architect or CTO, within a hands-on development or management role* In-depth knowledge of complex development systems, streaming architectures, and technologies ...

Glanbia Nutritionals, Inc. is seeking an experienced E-Commerce Data & Analytics Manager to lead how data enhances customer experience and commercial performance across digital channels, including Amazon and DTC. This hands-on role builds dashboards, standardises reporting, and ensures data accuracy to enable faster, better decisions. Based ...