401 to 425 of 944 Remote Customer Experience Jobs

and a mindset that we are better together. About the Role The Renewals Manager is tasked with owning the renewal journey for our existing customer base, achieving a high retention rate across their assigned territory, and partnering closely with cross-functional teams to delight our customers and ensure long … term success with Miro. You will take an active role in driving this critical aspect of the customer lifecycle, minimizing attrition and creating favorable outcomes for our customers. What you'll do Own the renewal process from initiation to close Interact directly with customers and partners (from ICs to … the C-suite) to manage the renewal conversation and process Collaborate with Customer Success and Sales teams to understand customer's goals and identify upsell opportunities Defend and improve customer retention metrics Suggest improvements to current processes/workflows and work cross-functionally to implement and enable More ❯

clients to thrive. What You'll Do As a member of BCG's UX Center of Expertise (CoE), you will be working on user experience for Client Team portfolio products and services. You'll be responsible for research and design through a product's discovery phase to validation. We … and experienced Researcher & Designer to join our dynamic cross-functional team. The ideal candidate will have a passion for designing intuitive and engaging user experience for digital products and services. Key Responsibilities User Research & Analysis: Conduct qualitative and quantitative user research to understand user needs, behaviors, and pain points. … the latest design trends, tools, and technologies. Advocate for and implement best practices in user-centered design and Lean UX. What You'll Bring Experience: Minimum of 7 years of commercial experience in Research & Design preferably in a large, global enterprise. Proven experience in research and analysis More ❯

packages at this time. What team will you be joining? Our Product Support team is the first line of technical support providing the best customer experience to our merchants. Reporting to a Team Lead, you'll join a team of globally-distributed support engineers providing 24/… Primer. Handle merchant support tickets and translate business needs into technical solutions. Create high-quality documentation for both merchants and internal teams. Represent the customer voice internally, influencing priorities and roadmaps. Collaborate cross-functionally with Product, Engineering, Sales, and Ops. Conduct QA and mentor junior team members. Help implement … support frameworks and internal processes. Speak directly with customers via calls and video meetings. What are we looking for? Experience in customer-facing roles for complex API products, ideally in payments/B2B. Strong end-to-end understanding of exceptional customer support. Skilled in troubleshooting, root cause More ❯

required. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all times is a must, along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide … network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service … in a timely manner with all customers. Create and maintain accurate documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training, and hands-on practical experience. More ❯

a competitive edge. Develop and execute the digital product strategy in line with business objectives and the technology roadmap. Key skills and responsibilities, Extensive experience in product management, including leadership positions Demonstrated success in bringing digital products from concept to market Proficient in managing product teams and implementing robust … product development methodologies Strong expertise in user-centered design and customer experience principles Skilled in agile development practices and leading cross-functional teams Ability to translate business strategy into product roadmaps Analytical skills with experience using data to drive product decisions Experience working with technical teams … Collaborate with business units to assess and prioritize digitization opportunities Stakeholder management and communication skills Familiarity with healthcare digital transformation trends and technologies Proven experience with SaaS and multi-platform product development Background in mobile application development and web-based solutions Understanding of data privacy regulations in healthcare Experience More ❯

secure, scalable, and high performing, monitoring key metrics and KPIs, identifying and addressing issues, and proactively identifying opportunities to optimize performance and enhance the customer experience Manage an external support capability providing critical 24/5 operational and L2/L3 support and maintenance, working with support partners … and products to ensure greater efficiency and scalability Requirements for the role: Highly experienced business systems professional with full lifecycle platform implementation and support experience related to commodity trading operations. 5-7+ years' experience. Experience of 24/7 support and maintenance, platform governance, control and compliance … in a real-time operational environment. In depth infrastructure, database and cloud platform knowledge with hands-on experience Commercial acumen - demonstrable through experience of supplier commercial and relationship management Business focused; able to build strong working relationships across a variety of functions and across JMIT; shaping and aligning More ❯

secure, scalable, and high performing, monitoring key metrics and KPIs, identifying and addressing issues, and proactively identifying opportunities to optimize performance and enhance the customer experience Manage an external support capability providing critical 24/5 operational and L2/L3 support and maintenance, working with support partners … and products to ensure greater efficiency and scalability Requirements for the role: Highly experienced business systems professional with full lifecycle platform implementation and support experience related to commodity trading operations. 5-7+ years' experience. Experience of 24/7 support and maintenance, platform governance, control and compliance … in a real-time operational environment. In depth infrastructure, database and cloud platform knowledge with hands-on experience Commercial acumen - demonstrable through experience of supplier commercial and relationship management Business focused; able to build strong working relationships across a variety of functions and across JMIT; shaping and aligning More ❯

secure, scalable, and high performing, monitoring key metrics and KPIs, identifying and addressing issues, and proactively identifying opportunities to optimize performance and enhance the customer experience Manage an external support capability providing critical 24/5 operational and L2/L3 support and maintenance, working with support partners … and products to ensure greater efficiency and scalability Requirements for the role: Highly experienced business systems professional with full lifecycle platform implementation and support experience related to commodity trading operations. 5-7+ years' experience. Experience of 24/7 support and maintenance, platform governance, control and compliance … in a real-time operational environment. In depth infrastructure, database and cloud platform knowledge with hands-on experience Commercial acumen - demonstrable through experience of supplier commercial and relationship management Business focused; able to build strong working relationships across a variety of functions and across JMIT; shaping and aligning More ❯

Partner with senior leadership to establish, prioritize, and execute improvement initiatives - Drive operational excellence across the AMXL network, focusing on delivery efficiency, safety, and customer experience A day in the life As Senior Programme Manager, you'll drive and manage the implementation of creative, data-driven change in … manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a … changing the way customers buy and receive large goods for the better. BASIC QUALIFICATIONS - A degree - Advanced proficiency in verbal and written English - Relevant experience in managing large-scale programmes or projects - Relevant experience communicating with and influencing a range of different stakeholders including senior management - Proficiency in More ❯

dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking … for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role This role would suit an experienced project manager in … the technology sector, either with ServiceNow implementation experience or with a solid software project management background looking to transition into a career with ServiceNow. You will have a passion for process and technology and enjoy working with internal teams and customers to design solutions to support a wide variety More ❯

Technology and Digital Team as we embark on an exciting and ambitious transformation programme to modernise our digital capabilities and optimise and enhance our customer journey. Working collaboratively with a team of transformation experts you will have the flexibility to leverage your professional experience to solve computer engineering … a variety of technical areas, dependent on where your interests lie. Innovation is key as we look for new ideas which will improve the customer experience and our business processes. ABOUT THE ROLE The E-commerce DevOps Engineer role is responsible for managing and optimising software deployment processes … monitoring and incident response and implementing website performance monitoring and optimisation strategies to improve page load times, identify, diagnose and resolve issues and enhance customer experience. Enhancing system observability through logging, monitoring, and alerting (Elastic Search, Logstash, Kibana, New Relic, PRTG, ScienceLogic etc). Implementing and managing caching solutions More ❯

in Otta's Annual Rocket List: the 100 fastest-growing companies to work for! The role Atom Learning is looking for a talented junior customer success manager to join the team. You will be responsible for supporting and engaging with customers directly at every point in their subscription journey. … receive quick, informative and professional responses to queries and questions over via email, LiveChat, social media and telephone. You will work with the wider Customer Success, marketing and growth teams to develop strategies that improve conversions and maximise customer LTV. You will establish and maintain efficient processes and … ensuring that their feedback and changing needs are communicated effectively to the wider company. What you will do You will provide a high-quality customer experience by ensuring that customer enquiries are answered efficiently and professionally; You will work with technical and product teams to communicate and More ❯

lead the graph database category, and we're disrupting how organizations leverage their data to innovate and stay competitive. Job Overview: A Senior Federal Customer Success Manager at Neo4j is a well-rounded expert in Neo4j best practices and a trusted technical advisor and advocate for Neo4j's valued … your customers' projects using Neo4j. At the same time, your focus is on minimizing time to value, maximizing product adoption, and bringing real-world customer experiences back into Neo4j to improve all customers' experiences with Neo4j. Candidates should be comfortable troubleshooting technical issues, speaking with customers about their needs … our customers' enterprise solutions, from initial deployment (definition/design, set-up, testing, launch, and roll out) to on-going production Advocate for the customer within Neo4j with respect to customer's requirements and goals, particularly with Product Management and Product Engineering. , Maintain an awareness of the customer More ❯

generating leads and developing lasting trusted relationships with clients. Working with Shure distribution channels to drive sales, increase brand awareness, and provide an excellent customer experience within the UC and IT industries. Arranging and attending meetings with customers to ensure they are kept up to date with new … remains their preferred manufacturer, while passionately engaging them in Shure solution demos, training, and Shure product certification. Supporting customers and managing enquiries. Execution of customer events. Ensure CRM (Salesforce) reporting and forecasting is accurate and always up to date. Provide regular updates and information on the market and sales … potential, be aware of competitor successes and new trends. Preparation of customer reports. Familiar with the Marketing Plan between Shure and AV/IT distribution channel and work with the Shure Business Leader and Channel Marketing team on execution as directed. Partner with Global Business Development team to collect More ❯

growth technology company. The Business Development Representative (BDR) will: Be the first point of contact for customers that need help finding solutions Develop your customer centric sales skills to deliver a stellar customer experience Learn Cloudflare's products and services in detail Similar to other roles that … We are looking for ownership-oriented team members with excellent communication skills and technical curiosity. As the Business Development Representative (BDR), you will: Learn customer-centric sales skills Become an expert in Cloudflare's product Team members have opportunities to move into roles across the organization, especially in mid … market sales, customer success, solutions engineering, and sales operations Day in the Life of BDR at Cloudflare Own and meet target quota related to number of qualified opportunities, response SLA, value of sales pipeline, and revenue Develop new business opportunities from inbound and marketing-generated leads Discover pain points More ❯

and senior experts. You should be passionate about frontend development and have a strong understanding of Angular and UI/UX principles. Essential Skills & Experience: Expert-level Angular development (Experience with React, Vue.js, and native JS is a plus) Strong understanding of User Experience (UX) Design Ability … to build and translate wireframes, prototypes, and user interfaces Knowledge of RESTful microservices integration Familiarity with DevOps and CI/CD pipelines Experience developing responsive, accessible, mobile-first web applications SC Clearance is required due to the security needs of our customer Experience working on MOD and More ❯

documentation of support activities, including incident reports, troubleshooting steps, and user guides. Identify and record underlying problems from recurring incidents and major incidents. Manage customer expectations by providing updates for resolution of problems or delivery of requirements. Assist end-users with technical application queries and provide training as needed. … and company policies. Qualifications Who You Are: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 3 years of experience in application support. Technical Skills: Knowledge in Microsoft Azure, AWS, Microsoft Dynamics, PostMan, APIs, Cloud services, Confluence. Strong knowledge of SQL, T-SQL and … Microsoft SQL Server. Experience with PowerShell, Python for scripting and automation. Familiarity with HTML and XML for web-based applications and data exchange. ITIL & ITSM framework experience. Thorough understanding of Product & Software lifecycle. Experience using service ticket applications e.g. JIRA, ServiceNow, FreshDesk. Strong analytical and problem-solving skills More ❯

our DNA. We’re deeply passionate about designing and integrating the best, most reliable technology for our customers. To further improve our process and customer experience, we’re currently seeking an experienced AV Project Manager to join our team. As an AV Project Manager, you'll lead the … are our most important customers. We care about having a positive, friendly, and engaging workplace, as that is the key to delivering great customer service. People love working here, and we have the independent survey results to prove it - we’re officially one of the ‘Best Companies’ in the … the top down by James, our MD (who hates titles and is just simply ‘James’) and the leadership team who make sure that brilliant customer service is at that heart of everything we do. When you meet us, you’ll see what we mean. It’s so important that More ❯

gifting, helping millions of people send cards, gifts, and messages of care to their loved ones around the world. With our strong values and customer-first approach, we're always innovating. You'll find a fun, supportive and high-performing environment here - one where you can genuinely make a … shipped per year, and 50 million orders across our platforms, we're looking for someone who's excited to work at the intersection of customer experience, business goals, and technology. What You'll Be Doing You'll report into the Director of Product and join a team of … passionate, talented product thinkers working across Design, Engineering, Research, Analytics and Data Science. You'll own and evolve parts of the customer journey, solving real user problems and driving outcomes that matter. We're working towards becoming the Ultimate Gifting Companion - and with 85% of the greetings card market More ❯

Services for C-level client stakeholders, and expected to represent and secure our client's brand with their customers, stakeholders, and investors (NPS, other customer experience programs). The key success factors of the role include building strong client partnerships, supporting sustainable and transformative growth and proactive orchestration … bring the expertise forward on Business Services account(s) from transformation, delivery, and technology. Delivering over and above to our clients and converting the customer delight into recognition and growth, owning client's and Capgemini Business Services' reputation. Bringing the power of the Group to client account(s) and … by a strong track record in driving the results and achieving measurable outcomes, as well as excellent leadership and communication skills. Keys skills and experience required Strong track record of transformation programs, driving results and achieving measurable outcomes. Strong knowledge and passion towards technology including AI/ML/ More ❯

ensure an efficient & effective fluid workflow of engineer activities, positive progression of workflow planning and issue management through to completion, whilst maintaining a positive customer experience through regular communication with stakeholders & customers as necessary. Key Responsibilities: Working with the relevant teams both internal and external to Airband to … ensure the installation/maintenance & service of Airband’s fibre & FWA networks from site to the customer premise are as efficient and effective as possible. Read and understand technical drawing and specification sheets including our current fibre planning software (Vetro/fibre cloud) Liaising with external companies and agencies … installations required, such as Joint User Pole agreements, Traffic Management and Wayleaves. Assisting other Airband engineering teams across the UK where necessary to support customer needs or project timescales. Liaising with both colleagues and customers; keeping in regular contact & provide updates/reports as necessary to stakeholders Conducting utility More ❯

from the business to develop the crucial sales channel. The team are at the forefront of digital transformation efforts, implementing innovative strategies to enhance customer experience and drive online sales. Key Responsibilities as a PPC & Affiliate Executive at Groupe SEB: Collaborating with the wider team on managing key … practice sharing, and influencing on media projects. Qualifications and Skills required as a PPC & Affiliate Executive at Groupe SEB: You will have some demonstrable experience in a professional setting managing PPC campaigns (placement, internship, previous role etc) You must possess a bachelor's degree or equivalent. You must be More ❯

from the business to develop the crucial sales channel. The team are at the forefront of digital transformation efforts, implementing innovative strategies to enhance customer experience and drive online sales. Key Responsibilities as a PPC & Affiliate Executive at Groupe SEB: Collaborating with the wider team on managing key … practice sharing, and influencing on media projects. Qualifications and Skills required as a PPC & Affiliate Executive at Groupe SEB: You will have some demonstrable experience in a professional setting managing PPC campaigns (placement, internship, previous role etc) You must possess a bachelor's degree or equivalent. You must be More ❯

We have a current opportunity for a Senior Test Engineer on a contract basis. Senior Quality Assurance Engineer Identify any relevant experience you have at Travel companies - where, when and what you did Contract Duration: 12 months Hours: 37.5 per week Rate: £490 (Inside IR35) Location: Manchester Hybrid … Ideal Candidate: Sociable: Comfortable talking with many people Exceptional Testing Knowledge Shift Left Approach Versatile: Can work individually and with a developer API & Backend Experience Intermediate Knowledge: Security and performance testing Key Responsibilities: Embed testing and quality practices in software development Collaborate with the team for an exceptional customer experience Contribute to effective test automation Ensure quality is built into the product Must-Haves: Understanding of various testing types Comfortable communicating across teams and levels Experience in large cross-team projects and collaborative testing API test creation Contract test creation with Pact Flow Influence team on More ❯

Sales Development Representative (SDR) EMEA (French Speaker) Hybrid - London, UK About Airship Airship helps brands master mobile-first customer experiences to build lasting relationships and accelerate business growth. Since 2009, Airship has enabled thousands of the world's leading brands to be at the forefront of the customer experience revolution with industry-first support for push notifications, in-app messages, and mobile wallet boarding passes - all of which are now the norm in elevating experiences everywhere. Today, the Airship Experience Platform provides an end-to-end solution for unifying experiences across apps, websites, and all … channels, including email, SMS, mobile wallet, and more. Its no-code Experience Editor and Journeys AI solutions enable marketers and product managers to get work done in minutes instead of months, capturing more value across the entire customer lifecycle without ongoing developer support. With the Airship Experience More ❯