401 to 425 of 595 Remote Customer Experience Jobs

a senior technical role shaping enterprise contact centre solutions for some of the UK’s biggest clients. You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team … and be the go-to escalation point for complex issues – while still staying close to delivery. It’s a role where your expertise will have a direct impact on customer experience and business outcomes. The organisation.. You’ll be joining a leading technology consultancy with a strong presence in enterprise customer engagement and collaboration solutions. They work … re confident working across design, integration and support, and able to communicate effectively with both technical and business audiences. Strong telecoms/VoIP skills. Worked with Contact centre environments. Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. Strong SIP, PSTN, SBCs, and IP telephony knowledge. CRM and enterprise system integrations via APIs/web services. What More ❯

a senior technical role shaping enterprise contact centre solutions for some of the UK’s biggest clients. You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team … and be the go-to escalation point for complex issues – while still staying close to delivery. It’s a role where your expertise will have a direct impact on customer experience and business outcomes. The organisation.. You’ll be joining a leading technology consultancy with a strong presence in enterprise customer engagement and collaboration solutions. They work … re confident working across design, integration and support, and able to communicate effectively with both technical and business audiences. Strong telecoms/VoIP skills. Worked with Contact centre environments. Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. Strong SIP, PSTN, SBCs, and IP telephony knowledge. CRM and enterprise system integrations via APIs/web services. What More ❯

Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Preston office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients. Key Responsibilities Liaising with customers, insurers, suppliers, and colleagues nationwide Analysing policies … and update internal systems Issuing payments and arrange settlements as needed Ensuring compliance with contractual and regulatory requirements Contributing to team success and driving business growth Skills, Knowledge & Expertise Customer-Centric Approach: As a great communicator, youll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers. Thriving in Fast-Paced Environments: Embrace … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

From lost parcels to fraudulent behaviours, you'll develop cutting-edge models and infrastructure to detect, prevent, and resolve issues before they scale, ensuring trust, efficiency, and world-class customer experience. Using Python, SQL, cloud-native infrastructure, and large-scale data processing tools, you'll develop production-grade ML models that power live decision-making. What You'll Be More ❯

ensuringcomplianceandoperationalefficiency. Collaboratewithstakeholderstodefinerequirements,evenwhereinitialdetailisunclear. Presentbusinesscasestoprogrammeboardsandmanageapprovalsforbudgetsandroadmaps. Ownprojectplanning,budgeting,riskreporting,andmitigationstrategies. Actasaliaisonbetweenbusinessstakeholdersandtechnicalteamstoensurealignment. Supportface-to-facemeetings(whererequired) Provideclearandeffectiveupdatestoleadership,ensuringalignmentwithbusinessobjectives. RequiredSkills&Experience 15+yearstotalITexperience,including 10+yearsasaProjectManager . Proventrackrecorddelivering SmartMeterprojects ,withspecific GSOP(GuaranteedStandardsofPerformance) expertise. Strongunderstandingof customerexperience(CX)journeys withinthesmartmeteringspace. Hands-onprojectplanning,monitoring,anddeliveryexpertise. Abilitytotranslatebusinessrequirementsintoclearspecificationsfortechnicalteams. Excellentcommunicationandpresentationskillsabletoengageandinfluencestakeholdersatalllevels. WhyApply? Playaleadingroleinhigh-profile SmartMeterregulatoryprogrammes . Workinahybridcapacity,withflexibilitytobalanceofficeandremotework. Opportunitytoshapeanddeliverinitiativesthatdirectlyimpactregulatorycomplianceandcustomeroutcomes. Engagewithseniorstakeholdersinavisible,high-impactrole. Ifyouhaverelevantexperience,pleaseapplywithyourCVandwewillbeintouch. cannot be considered. More ❯

leading Asset Managers, Hedge Funds and Law Firms. The opportunity The Account Management Team is at the forefront of building client relationships and driving revenue through enhancing clients' workflows. Customer Success will be a newly created function and extension of our AM team. They will collaborate closely with the account managers and innovate on new ways to partner with … of collaboration between other teams to execute the usage growth strategy; enhance our high quality, high functioning, great looking, easy to use products; and to produce a top-tier customer experience. This customer success position is unique and the strategy will be to deliver on specific projects over the course of a customer lifecycle, meaning that we … on internal projects by ensuring our clients' needs are consistently met Develop bespoke KPIs and strategies for accounts and introduce performance data driven insights to our clients Leverage existing customer relationships and expand the network of relevant contacts within each account to ensure 9fin continues to be the partner of choice for their needs Attend relevant industry conferences and More ❯

Customer Success/Account Manager, £45,000 Bonus Benefits, Hybrid Working Included, Reading Area, Amazing Growing Company Overview on the Customer Success/Account Manager Are you ready to take your career to a whole new level of impact and influence? As a Customer Success Executive & Account Manager, you won’t just manage accounts – you’ll transform … the UK technology sector. Their mission? To help technology companies, investors, and advisors make smarter, sharper, more strategic decisions. Every insight, every report, every connection matters – and as a Customer Success Executive, you’ll be right at the heart of it. This isn’t just another role. This is about contribution. It’s about influence. It’s about being … the difference that makes the difference. As a Customer Success & Account Manager , you’ll: Be the first line of excellence – managing daily customer interactions with speed, clarity, and professionalism. Serve as the trusted partner for CEOs, CFOs, investors, and even board directors, ensuring they always feel supported and valued. Own the renewal journey – guiding subscription renewals with confidence More ❯

quality management, coaching and learning with advanced AI Analytics, we help hundreds of customers worldwide to be operationally efficient, scale their contact centres, improve agent performance and enhance overall customer experience.We are a globally successful SaaS company, serving a diverse international customer base with teams ranging in size from 20 to 20,000 end users. We are looking … our senior team and shape the next phase of innovation at Scorebuddy. In this pivotal role, you'll champion technological innovations that are already transforming the Quality Assurance and Customer Service landscapes. You'll have the opportunity to assemble an exceptional team of AI specialists while developing solutions that deliver measurable efficiency gains and performance improvements for contact centres … globally. Join us in shaping the future of quality management technology, directly impacting how businesses evaluate, coach and elevate customer experiences. This role will report directly to the executive team and plays a critical role in shaping Scorebuddy's AI product vision, engineering culture and long-term technology strategy. What you'll do Leadership - Direct and manage a team More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. What will I be doing? Identify areas where ML can create value for our customers Identify the right ML framing of product problems More ❯

AILeader HybridWorking-CityofLondon Payingupto£170,000 SeekinganexperiencedAILeadertoscaleAIcapabilitiesandtransformbusinessmodels.YouwillleadateamdeliveringAI,ML,NLP,andGenerativeAIsolutionstoimproveprofitability,customerexperience,andoperationalefficiency. ResponsibilitiesincludemanagingallstagesofAIinitiatives,selectingappropriatemethodologies,andcollaboratingwithbusinessleaders.LeadMLengineersanddatascientistsindevelopingadvanceddeeplearningandGenerativeAImodels. Qualifications 15+yearsleadingAIteamswithhands-onimpact-Teamsizes15+. ExpertiseinGenerativeAI,LLMs,NLP,anddeeplearning. Strongproblem-solving,adaptability,andcommunicationskills. Industryknowledgeinproperty&casualtyinsurancepreferred. Experiencemanagingseniorbusinessstakeholders. More ❯

SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart of London's More ❯

SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart of London's More ❯

class Solution Consulting team, working closely with Cornerstone's Sales and Account Management functions. The goal is to attract new customers, as well as to retain and expand existing customer relationships by matching our solutions to customer's business needs. It is essential that each Solution Consultant stays current on industry and product knowledge. Additionally, each Solution Consultant … is expected to develop excellent relationships with Sales, Solution Specialist, Product, and Delivery teams to ensure the best possible customer experiences and outcomes. In this role you will: Demonstrate product functionality and clearly connect our value proposition to customer objectives Assist in aligning clients' needs, goals, and objectives Understand clients' business environments Verbally and accurately communicate simple and … RFIs/RFQs Communicate with the Solution Consultant team regarding best practices Demonstrate strong Project Management and Consultative practices The ideal candidate would have the following attributes: Pre-sales experience Knowledge and experience with Cornerstone solutions Experience in a SaaS software company focusing on Learning, Performance, HCM, or Recruiting Desired Skills: Effective Communication, Solution/Consultative Selling More ❯

Digital Experience function hiring in: United Kingdom Work Preference Option(s): Hybrid model Work from Home Work from Office About us Ascent is a design-led data, software, and cloud business specializing in AI and advanced analytics. We're on a mission to help our customers do something new or do something better. We design, build, and run data … landscaping design. Bringing on-demand to the UK's favourite TV listing and review platform. RADIO TIMES Reducing cost, accelerating innovation and attracting new talent in healthcare. PREMIER Taking CX to the next level with AI for 200,000 members. INSTITUTE OF CHARTERED ACCOUNTANTS Empowering the evolution of online learning for a leading global platform. LINKEDIN LEARNING Improving health and … design. MEYER Bringing on-demand to the UK's favourite TV listing and review platform. RADIO TIMES Reducing cost, accelerating innovation and attracting new talent in healthcare. PREMIER Taking CX to the next level with AI for 200,000 members. INSTITUTE OF CHARTERED ACCOUNTANTS Empowering the evolution of online learning for a leading global platform. LINKEDIN LEARNING Improving health and More ❯

Legal Specialist Sector - Legaltech, Law, Project Management, Technology, SAAS, Artificial Intelligence Location - Central London/Hybrid Salary & Benefits - £30,000 to £60,000 (depending on experience) benefits (Healthcare, Laptop, Bonus Days off, Hybrid working) Job Type - Customer Success Manager, Project Manager, Customer Support, Full-time, PermanentRecruiting graduate level to 2+ years experience in a legal role.A … countries such as AMD, National Grid, LG and DHL. You will play a central role in ensuring our customers achieve success from the outset through collaboration with the customer throughout the onboarding process. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customer’s … as part of a team.- Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience.- Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement.- Comfortable with learning and utilizing new software and technology More ❯

international sites. At Graham & Brown, we value curiosity, collaboration, and continuous improvement. Our data and analytics capabilities are central to our business, enabling smarter decisions, seamless operations, and better customer experiences. Joining us means being part of a dynamic, forward-thinking team where your technical expertise has a real impact on global operations and growth. The Role We are … such as Google Analytics, Meta, and other digital channels, ensuring accurate, automated, and insightful delivery of data across the business. This role directly influences global reporting, decision-making, and customer insight initiatives. What You'll Do Develop, maintain, and optimise ETL/ELT pipelines for AX to NetSuite migration Integrate external data sources (Google Analytics, Meta, social platforms) with … issues Contribute to long-term data strategy, including governance, analytics enablement, and scalable architecture Manage costs in line with budgets and appraise ROI Who We're Looking For Proven experience as a Data Engineer, ideally with ERP migration experience Strong SQL and database management skills Experience with Microsoft Dynamics AX and NetSuite ERP is highly desirable Proficiency More ❯

Knowledge Dissemination: Regularly communicate the value and impact of knowledge management initiatives to senior management and other stakeholders. Required Qualifications 10 years of professional work experience. Proven knowledge management experience with a track record of successful customer-centric knowledge management initiatives. Strong understanding of knowledge management principles, tools, and best practices with a customer-focused mindset. Proficiency … in providing customer support using Microsoft applications and services such as SharePoint, OneDrive, and Teams. Excellent project management skills and the ability to lead cross-functional teams to enhance customer experiences. Self-starter, able to take initiative and accomplish work independently with minimal guidance. A proactive, solution-oriented, and customer-centric approach. Strong communication and interpersonal skills … from data and drive continuous improvement. Desired Qualifications Expertise with SharePoint Site Collection Administration managing document libraries, lists, permissions, and workflows. Proficiency with Intelink services including IntelShare and IntelDocs. Experience supporting OSD, Joint Staff, Service Staff, or other Pentagon staff customers. Experience interacting with the Joint Service Provider (JSP). Education Requirements Bachelor's degree or certification in More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. What will I be doing? Play an active role in hiring, mentoring and career development of other engineers Raise the bar for technical More ❯

At Person Centred Software, we're on a mission to improve the quality of life for people in social care through innovative technology. As a Customer Support Specialist, you'll be at the heart of this mission - the friendly, knowledgeable voice that our customers turn to when they need help. You'll be the first point of contact for … solving problems, and ensuring every interaction leaves them feeling supported, understood, and confident using our solutions. What You'll Do Serve as the first point of contact for incoming customer inquiries via email, chat, and phone. Diagnose and troubleshoot technical and account-related issues, escalating when needed while maintaining ownership of the case. Provide clear, easy-to-follow guidance … on our products and solutions. Maintain a professional, empathetic, and customer-first approach in every interaction. Educate customers on features, best practices, and self-service resources to help them get the most from our products. Gather and share customer feedback to help improve our products and services. Identify recurring issues and recommend process improvements to enhance customer More ❯

to join our IT Change team. Youll be at the heart of driving digital transformation, leveraging the Microsoft stack to deliver cutting-edge solutions that improve operational efficiency and customer experience. What Youll Be Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advising the business on the capabilities of Microsoft technologies and guiding … continuous learning. Providing expert third-line support and maintaining high-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. What Youll Bring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background in delivering large transformational projects and … working within agile frameworks. Strategic thinking and stakeholder management. Ability to manage multiple projects and support activities simultaneously. Desirable Extras: Experience in the social housing sector or housing systems. Knowledge of web technologies, mobile app solutions, and MS SQL Server Integration Services. Development skills in .NET, PowerShell, and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS More ❯

join our IT Change team. You ll be at the heart of driving digital transformation, leveraging the Microsoft stack to deliver cutting-edge solutions that improve operational efficiency and customer experience. What You ll Be Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advising the business on the capabilities of Microsoft technologies and … learning. Providing expert third-line support and maintaining high-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. What You ll Bring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background in delivering large transformational projects and … working within agile frameworks. Strategic thinking and stakeholder management. Ability to manage multiple projects and support activities simultaneously. Desirable Extras: Experience in the social housing sector or housing systems. Knowledge of web technologies, mobile app solutions, and MS SQL Server Integration Services. Development skills in .NET, PowerShell, and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS More ❯

join our IT Change team. You’ll be at the heart of driving digital transformation, leveraging the Microsoft stack to deliver cutting-edge solutions that improve operational efficiency and customer experience. What You’ll Be Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advising the business on the capabilities of Microsoft technologies and … learning. Providing expert third-line support and maintaining high-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. What You’ll Bring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background in delivering large transformational projects and … working within agile frameworks. Strategic thinking and stakeholder management. Ability to manage multiple projects and support activities simultaneously. Desirable Extras: Experience in the social housing sector or housing systems. Knowledge of web technologies, mobile app solutions, and MS SQL Server Integration Services. Development skills in .NET, PowerShell, and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS More ❯

join our IT Change team. You’ll be at the heart of driving digital transformation, leveraging the Microsoft stack to deliver cutting-edge solutions that improve operational efficiency and customer experience. What You’ll Be Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advising the business on the capabilities of Microsoft technologies and … learning. Providing expert third-line support and maintaining high-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. What You’ll Bring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background in delivering large transformational projects and … working within agile frameworks. Strategic thinking and stakeholder management. Ability to manage multiple projects and support activities simultaneously. Desirable Extras: Experience in the social housing sector or housing systems. Knowledge of web technologies, mobile app solutions, and MS SQL Server Integration Services. Development skills in .NET, PowerShell, and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role You will lead a passionate team of four analysts, empowering them to become trusted partners across product, risk, sales, marketing, finance, and operations. Your leadership will … Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day What we're looking for Proven Analytics Leader: Extensive experience successfully building and scaling analytics functions within fast-paced, growing companies (ideally at the scale of 5+ teams). Preference for candidates with experience in Fintech, particularly credit … on data manipulation and analysis expertise, including strong scripting/coding skills (and the ability to coach others) in SQL, Python (or R) and AWS cloud Collaborative Project Ownership: Experience co-owning team-wide projects, effectively bringing teams together to plan solutions around problems using OKRs and KPIs that deliver tangible impact. Advanced Analytics: Practical experience using and More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role You will lead a passionate team of four analysts, empowering them to become trusted partners across product, risk, sales, marketing, finance, and operations. Your leadership will … Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day What we're looking for Proven Analytics Leader: Extensive experience successfully building and scaling analytics functions within fast-paced, growing companies (ideally at the scale of 5+ teams). Preference for candidates with experience in Fintech, particularly credit … on data manipulation and analysis expertise, including strong scripting/coding skills (and the ability to coach others) in SQL, Python (or R) and AWS cloud Collaborative Project Ownership: Experience co-owning team-wide projects, effectively bringing teams together to plan solutions around problems using OKRs and KPIs that deliver tangible impact. Advanced Analytics: Practical experience using and More ❯