51 to 75 of 918 Remote Customer Experience Jobs

Senior Manager, Solutions Architecture, Data Security Pre-sales- Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build … on the forefront of building this business and bring these tools to market. Key Areas of Focus for Solutions Architects: Trusted Advisor: We are the front line for our customer's tech, product, and cyber needs as well as for solutioning product specific improvements. Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups. Demonstrate Value: We focus on identifying the best solutions that bring value to our customers. Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally. Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise More ❯

Job Type : Permanent Location : Dublin Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care … technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population. We believe in the value of providing the best … include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new More ❯

Job Type : Permanent Location : Dublin Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care … technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best … include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new More ❯

You can view our cookie policyCustomer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: UK - London: UK - Cambridge (PQ)time type: Full timeposted on: Posted Todayjob requisition id: JREQ133888The Customer Success Manager (CSM) partners with customers in their assigned book of business to ensure retention, identify and mitigate risks, and support organic growth. By leveraging industry … and product knowledge, along with business insights, the CSM communicates effectively and develops trusted relationships with customers. This role is pivotal in ensuring customer satisfaction and loyalty, which in turn drives revenue and ensures retention. About You - experience, education, skills, and accomplishments. Bachelor's degree in library information science or related fields. 5-7 years of experience providing a similar role (customer success, education or customer experience) in an information services or SaaS organizations that work with the academic library market. It would be great if you also had Experience with working of the Higher Education sector in the UK, especially academic libraries Previous experience in a library operations or customer More ❯

and Premier Banking Location : London (Hybrid) Contract position Role Purpose The Conversational Banking, AI & Innovation team is globally accountable for our Chat and Messaging channels that deliver a fantastic customer experience through a combination of AI and human agent support. HSBC is on a mission to build the world's best banking app, and as part of this … we intend to build the world's best conversational experience through innovating and experimenting with Generative AI solutions. The role holder will be responsible for adopting the Future State AI bot solutions (chat and voice) and growing customer adoption of Conversational Banking channels, and increasing the level of automation through traditional and generative AI. To be successful the … have a passion to improve customer experiences and drive efficiency through Conversational solutions. The role requires to work collaboratively across a range of teams both within the Digital & CX team and outside (for example, but not limited to UK, HK, D&A, Contact Centres, Wealth Solutions and Customer Segments). Principal Accountabilities This role holder is accountable for More ❯

to both internal and external customers. Handling a range of issues, act as an escalation point for complex cases, and provide consultancy services to existing clients. Essential Skills and Experience * 5+ years' experience providing application support and administration for Microsoft Dynamics 365 Customer Engagement (CE) * Previous experience in a similar role (ideally within a Microsoft Partner … or multi- customer environment) * Demonstrable experience delivering consultancy or enhancement work for existing customers, including requirement gathering, scoping, and solution design * Strong understanding of D365 CE modules, including Sales, Customer Service, Marketing, and Customer Insights - Journeys * Technical knowledge of related Microsoft technologies, including Power Platform, Power BI, Azure, and system integrations * Proven track record of resolving … both functional and technical issues to completion * Experience using ticketing systems, remote assistance tools, and incident- management software * Sound understanding of IT systems, cloud services, networking, and cybersecurity principles * Familiarity with ITIL processes, SLA adherence, and service-management frameworks * Excellent communication skills and the ability to translate technical detail into clear, business-oriented language for customers * Microsoft certifications (Dynamics More ❯

fast-growing technology company that is transforming how organisations connect with their customers through industry leading cloud-based solutions. Their focus lies in delivering exceptional customer experience (CX) platforms, partnering with global leaders to provide innovative, scalable, and impactful technology. The Role We are seeking a strategic and hands-on Account-Based Marketing Manager to lead and execute … leaders to ensure campaign content aligns with broader objectives and delivers impact. Budget Support: Assist in forecasting and managing ABM campaign budgets, ensuring efficient allocation and maximum ROI. Skills & Experience 4+ years' experience in B2B marketing, with a strong focus on ABM. Proven success in driving pipeline growth through targeted, data-driven campaigns. Proficiency in HubSpot CRM, marketing … creation skills. Excellent stakeholder management skills – both internally and externally. Analytical mindset with the ability to interpret data and optimise strategy. Comfortable working in a fast-paced, agile environment. Experience in networking and building strategic relationships. Desirable SaaS marketing experience Adobe Suite experience Why Join ? They are thrilled to be certified as a "Great Place To Work More ❯

Account Exec/Customer Success Manager - Finance Aviation Sector Job Sector BI/SaaS/Research/IT Contract Type Permanent Location London (3 days a week) + Working from home Up to £40k basic (neg) + bens Job Reference MediaIQ-AviaFi1203 Do you have 18+ months customer success experience for a business intelligence platform? Do you … have experience of upselling and rebooking subscriptions clients? Want to work for a dynamic and growing business intel and events business? Like the idea of onboarding, training and retaining finance sector clients? If yes, please read on The Company The company delivers data-driven insights, analytics, advisory services and events for the aviation finance community. They bring together the … talent and experience of some of the industry's leading players to provide a fresh perspective on how to make money through the aviation cycle. They provide an excellent working culture, good benefits and on-going training and development. The Role of Account Exec/Customer Success Manager As a Account Exec/Customer Success Manager you More ❯

Are you ready to take Customer Value Management to the next level? We're building a new team to drive Customer Value Management (CVM) across our European retail markets, and we're looking for a Senior Business Analyst to join us. In this role, you'll be the bridge between strategy and action. Working closely with our regional … teams, you'll use data and insights to extend our customer-centric mindset, shape our performance tracking, and steer commercial decisions. Your in-depth understanding of business processes will ensure our CVM initiatives are successful on the ground. What you'll be doing Strategic partner to regional markets: Act as a trusted advisor to local leadership, aligning on strategic … priorities, interpreting market dynamics, and steering initiatives with measurable commercial and customer impact. Shape CVM evolution: Define and advance the vision for Customer Value Management by driving a holistic customer perspective and enabling market-wide personalization strategies. Embed a value-driven mindset : Collaborate with teams across markets to make business decisions based on customer value. Optimize More ❯

Are you a visionary SAP CX leader ready to shape the future of customer engagement? Join us as SAP CX Solutions Manager and lead the development and evolution of our cutting-edge Single View of Customer (SVC) platform for a prestigious brand. In this strategic role, you’ll combine technical expertise with leadership to drive the integration and … you’ll empower teams, foster a DevOps culture, and collaborate across the business to deliver seamless, customer-centric solutions. Key Responsibilities Lead design, deployment, and optimization of SAP CX platforms Oversee solution architecture, delivery, and operations Champion agile practices and cross-functional collaboration Drive innovation and continuous improvement Required Skills Deep experience with SAP CX tools: Customer … with hybrid/multi-cloud environments and compliance standards (ISO 27001, GDPR) Qualifications Bachelor’s in Computer Science or related field (Master’s a plus) 7+ years in SAP CX architecture, delivery, or operations Strong track record in leading technical teams and complex projects Other Requirements Hybrid work model (London-based) Flexibility for occasional out-of-hours support Commitment to More ❯

Are you a visionary SAP CX leader ready to shape the future of customer engagement? Join us as SAP CX Solutions Manager and lead the development and evolution of our cutting-edge Single View of Customer (SVC) platform for a prestigious brand. In this strategic role, you’ll combine technical expertise with leadership to drive the integration and … you’ll empower teams, foster a DevOps culture, and collaborate across the business to deliver seamless, customer-centric solutions. Key Responsibilities Lead design, deployment, and optimization of SAP CX platforms Oversee solution architecture, delivery, and operations Champion agile practices and cross-functional collaboration Drive innovation and continuous improvement Required Skills Deep experience with SAP CX tools: Customer … with hybrid/multi-cloud environments and compliance standards (ISO 27001, GDPR) Qualifications Bachelor’s in Computer Science or related field (Master’s a plus) 7+ years in SAP CX architecture, delivery, or operations Strong track record in leading technical teams and complex projects Other Requirements Hybrid work model (London-based) Flexibility for occasional out-of-hours support Commitment to More ❯

Are you a visionary SAP CX leader ready to shape the future of customer engagement? Join us as SAP CX Solutions Manager and lead the development and evolution of our cutting-edge Single View of Customer (SVC) platform for a prestigious brand. In this strategic role, you’ll combine technical expertise with leadership to drive the integration and … you’ll empower teams, foster a DevOps culture, and collaborate across the business to deliver seamless, customer-centric solutions. Key Responsibilities Lead design, deployment, and optimization of SAP CX platforms Oversee solution architecture, delivery, and operations Champion agile practices and cross-functional collaboration Drive innovation and continuous improvement Required Skills Deep experience with SAP CX tools: Customer … with hybrid/multi-cloud environments and compliance standards (ISO 27001, GDPR) Qualifications Bachelor’s in Computer Science or related field (Master’s a plus) 7+ years in SAP CX architecture, delivery, or operations Strong track record in leading technical teams and complex projects Other Requirements Hybrid work model (London-based) Flexibility for occasional out-of-hours support Commitment to More ❯

Are you a visionary SAP CX leader ready to shape the future of customer engagement? Join us as SAP CX Solutions Manager and lead the development and evolution of our cutting-edge Single View of Customer (SVC) platform for a prestigious brand. In this strategic role, you’ll combine technical expertise with leadership to drive the integration and … you’ll empower teams, foster a DevOps culture, and collaborate across the business to deliver seamless, customer-centric solutions. Key Responsibilities Lead design, deployment, and optimization of SAP CX platforms Oversee solution architecture, delivery, and operations Champion agile practices and cross-functional collaboration Drive innovation and continuous improvement Required Skills Deep experience with SAP CX tools: Customer … with hybrid/multi-cloud environments and compliance standards (ISO 27001, GDPR) Qualifications Bachelor’s in Computer Science or related field (Master’s a plus) 7+ years in SAP CX architecture, delivery, or operations Strong track record in leading technical teams and complex projects Other Requirements Hybrid work model (London-based) Flexibility for occasional out-of-hours support Commitment to More ❯

Are you a visionary SAP CX leader ready to shape the future of customer engagement? Join us as SAP CX Solutions Manager and lead the development and evolution of our cutting-edge Single View of Customer (SVC) platform for a prestigious brand. In this strategic role, you’ll combine technical expertise with leadership to drive the integration and … you’ll empower teams, foster a DevOps culture, and collaborate across the business to deliver seamless, customer-centric solutions. Key Responsibilities Lead design, deployment, and optimization of SAP CX platforms Oversee solution architecture, delivery, and operations Champion agile practices and cross-functional collaboration Drive innovation and continuous improvement Required Skills Deep experience with SAP CX tools: Customer … with hybrid/multi-cloud environments and compliance standards (ISO 27001, GDPR) Qualifications Bachelor’s in Computer Science or related field (Master’s a plus) 7+ years in SAP CX architecture, delivery, or operations Strong track record in leading technical teams and complex projects Other Requirements Hybrid work model (London-based) Flexibility for occasional out-of-hours support Commitment to More ❯

passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll … strategies. Mentor colleagues and contribute to a culture of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling … Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to More ❯

passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll … strategies. Mentor colleagues and contribute to a culture of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling … Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to More ❯

passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll … strategies. Mentor colleagues and contribute to a culture of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling … Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to More ❯

passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll … strategies. Mentor colleagues and contribute to a culture of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling … Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to More ❯

passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll … strategies. Mentor colleagues and contribute to a culture of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling … Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to More ❯

Job Purpose The Customer Success Manager partners with our midmarket customer portfolio to ensure value realization and product adoption, while leveraging scaled and programmatic approaches to deliver efficient, impactful experiences. Positioned between high-touch CSMs and digital success models, this role blends proactive engagement with operational efficiency - driving adoption, mitigating risks, and identifying opportunities for growth through a … mix of 1-to-1 and 1-to-many activities. Main Responsibilities Reporting to the Manager of Customer Success for our Mid-Market segment, our Customer Success Managers (CSMs) play a pivotal role in shaping and advancing the mid-market customer experience within our global Customer Success organization. This role combines direct customer partnership … with scalable engagement, ensuring customers achieve measurable outcomes while supporting operational efficiency. The CSM works closely with Customer Success, Operations, Community, and cross-functional teams to deliver a consistent and durable customer journey. Key activities include: Conduct semi-regular business reviews to assess ROI, adoption progress, and evolving customer objectives. Deliver proactive engagement through scalable methods, including More ❯

Are you ready to take Customer Value Management to the next level? We're building a new team to drive Customer Value Management (CVM) across our European retail markets, and we're looking for a Senior Business Analyst to join us. In this role, you'll be the bridge between strategy and action. Working closely with our regional … teams, you'll use data and insights to extend our customer-centric mindset, shape our performance tracking, and steer commercial decisions. Your in-depth understanding of business processes will ensure our CVM initiatives are successful on the ground. What you'll be doing Strategic partner to regional markets: Act as a trusted advisor to local leadership, aligning on strategic … priorities, interpreting market dynamics, and steering initiatives with measurable commercial and customer impact. Shape CVM evolution: Define and advance the vision for Customer Value Management by driving a holistic customer perspective and enabling market-wide personalization strategies. Embed a value-driven mindset : Collaborate with teams across markets to make business decisions based on customer value. Optimize More ❯

opening for a Sales Manager who can drive SaaS sales in the learning and technology sector. They are looking for a motivated individual with at least 5 years of experience in exceeding sales and revenue targets and inspiring a sales team to reach new heights. As the Sales Manager, you will be responsible for accelerating sales growth and promoting … effective collaboration across the business. Your focus will be on crafting and implementing sales strategies that are market-driven and customer-focused, helping the business achieve its global sales goals. You will also be responsible for building and leading a high-performing sales team that is motivated and capable of delivering exceptional results. Key Responsibilities Sales strategy and achievement … sales strategies that align with company goals for new, existing, and renewal business. Drive sales revenue by meeting and exceeding both personal and team targets. Align commercial growth with customer satisfaction and retention goals, ensuring sales activity contributes to long-term, high-quality relationships Manage the sales lead process, ensuring effective tracking, distribution, and follow-up in collaboration with More ❯

be self-motivated, methodical and have a keen eye for detail.You will be able to demonstrate a successful track record in Data Processing and have a passion for understanding customer problems. The mission is to ensure all customers receive the best customer experience and understand the true value of TruBlue for their business. Role You will be … system. Assist in the administration required to complete the processing schedule. Responding to and resolving all data queries that come through to the Catalogues Team via email and phone. Experience Essential Skills/Experience: Proficient in Microsoft Excel; High attention to detail; Ability to learn new systems efficiently; Ability to be self-driven and self-sufficient working remotely … Excellent written and verbal communication skills; Demonstrate experience in troubleshooting and problem-solving; Ability to work independently and as part of a team; Demonstrated strong customer relationship skills, an ability to engage with all levels; Strong time management skills; Strong analytical skills; General I.T. knowledge; At least 2 years experience in a similar role; Desired Skills/ More ❯

self-motivated, methodical and have a keen eye for detail. You will be able to demonstrate a successful track record in Data Processing and have a passion for understanding customer problems. The mission is to ensure all customers receive the best customer experience and understand the true value of TruBlue for their business. Role You will be … system. Assist in the administration required to complete the processing schedule. Responding to and resolving all data queries that come through to the Catalogues Team via email and phone. Experience Essential Skills/Experience: Proficient in Microsoft Excel; High attention to detail; Ability to learn new systems efficiently; Ability to be self-driven and self-sufficient working remotely … Excellent written and verbal communication skills; Demonstrate experience in troubleshooting and problem-solving; Ability to work independently and as part of a team; Demonstrated strong customer relationship skills, an ability to engage with all levels; Strong time management skills; Strong analytical skills; General I.T. knowledge; At least 2 years’ experience in a similar role; Desired Skills/ More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to … ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction More ❯