51 to 75 of 316 Remote/Hybrid Customer Experience Jobs

leading UK brand is seeking a Digital Data Analyst to drive website performance insights across 80+ sites, ensuring accurate tracking, reporting, and customer journey analysis. THE COMPANY A well-established business investing in digital transformation and analytics. The team works across web, CRM, loyalty, and data science, providing … insights to optimize customer experience and engagement. THE ROLE As a Digital Data Analyst, you will analyze website performance, ensure data accuracy, and create SQL-driven reports and dashboards to inform key business decisions. You will: * Analyze customer journeys to identify drop-off points * Work with ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity ...

Customer Account Manager- Managed Services Location: Manchester (Hybrid working, 3 days office, 2 days home) Salary: to £28-35k Dep on experiences + £8-10k Commission + Bens Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Account Manager … sales enablement training and engaging with vendors on Opportunities Person Specification Technical Profile Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions within Public Sector and/or Private Enterprise customers A good understanding of mobile and WAN Demonstrable ability to achieve targets from account management ...

first external funding round to support the next phase of product development and clinical partnerships. The Role We are looking for a Product & Customer Operations Manager to sit at the centre of the company and act as the bridge between our customers and engineering team. The primary focus … this role is product management and delivery coordination, ensuring that customer insights are translated into product improvements and that the engineering team remains aligned. You will help prioritise feature development, coordinate product delivery, and support the ongoing evolution of the PREMAZ platform. A secondary part of the role involves ...

hands-on individual contributor role. It is a mandate to shape strategy, build capability, and ensure machine learning directly influences revenue, margin, customer experience, and operational performance. The Opportunity You will define and execute a company-wide data science and machine learning strategy, ensuring investment is tightly aligned … science function, establishing clear standards, prioritisation frameworks and performance metrics, and positioning machine learning as a long-term strategic differentiator for the organisation. Skills & Experience Experience operating at scale where ML directly influences commercial performance A track record of building and leading high-performing data science teams Strong ...

opportunity of hybrid working. You'llprovidesupport to a UK wide client base, dealing with around 15 to 25 calls per day where your customer care skills will be the foundation of the customer experience. Throughout your time on the Service Desk you will naturally be upskilled to give … this you? Youre friendly and confident with an excellent telephone manner, keep calm under pressure and want to learn new skills You already have customer service experience, probably in a phone based role, and an inherent belief in delivering superb customer service and a great customer ...

execution for our Accounts Receivable Automation solution. This role involves overseeing a team of product managers, driving AI-driven initiatives, and leveraging extensive experience in ERP financial systems to ensure the product meets market demands and exceeds customer expectations. The Senior Product Manager will work closely with engineering … sales, marketing, and support teams to achieve revenue and customer satisfaction goals, aligning with the company's overall strategy and objectives. Your role in our future Lead, mentor, and develop a team of product managers. Foster a collaborative and innovative environment within the product management team. Define and communicate ...

Sports & Leisure SaaS portfolio . This is a senior operational role focused on building a scalable operating model across four software businesses , aligning Customer Success, Support, Development, and Sales to deliver exceptional customer experiences and drive commercial performance. What youll do Develop and implement a scalable operating model … across multiple SaaS businesses Provide operational leadership across Customer Success, Support and service delivery functions Establish clear governance, ownership and escalation frameworks Improve customer satisfaction, retention and lifetime value Oversee customer issue management and resolution processes Lead organisational readiness for product launches and system changes Partner with ...

opportunity to join a specialist CRM agency during a period of significant growth and international expansion. You will shape data-led CRM strategies, elevate customer experience, and play a key role in transforming how major brands use data to drive commercial outcomes. The Company They are an established … agency known for delivering impactful, insight-driven customer engagement programmes. With decades of experience and a reputation for high-quality work, they partner with a diverse portfolio of consumer brands across multiple sectors. Following recent global growth, they are entering an exciting phase of evolution, expanding their strategic ...

well-known brands, were on a mission to simplify HR and make it more impactful. Were now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR/…/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, wed love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

growing, and so we’re hiring talented people who are purpose driven and want to use and develop their skills to deliver an awesome experience to our customers. Our team is engaging, inquisitive, and inclusive, reflecting many different beliefs and backgrounds. We welcome people who can bring diversity … reporting to the Head of Product & Platform, you’ll play a key role in delivering the development of Wealthify’s core platform. Collaborating with Customer Service, Cash and Investment Operations, Investment Management and Software Engineering professionals, you’ll take ownership of delivering some of the most critical projects ...

Unity. Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery. Skills & Experience Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart). Workshop facilitation. Strong stakeholder engagement skills, with the ability to navigate … complex matrix environments. Delivery-focused mindset with experience in transformation programmes. Comfortable working in ambiguous and evolving environments. Experience in automotive, digital, or customer experience domains is a plus. Qualifying Questions (All must be TRUE to progress): 1. End-to-End Process Mapping I have personally ...

Global Client Transformation Lead – Business Operations & AI Location: London (Hybrid) Required Skills & Experience 20+ years of experience in transformation, digital, or enterprise program leadership Strong consulting or client facing experience with senior stakeholders ‐facing experience Proven ability to define strategy and execute at scale Deep process … opportunities Hands‐on exposure to AI, automation, and RPA programs Strong program governance and execution discipline Excellent communication, executive presence, and stakeholder management skills Experience working in global, matrixed, and shared services environments Nice to Have PMP, CSM, SAFe, or Azure certifications. Exposure to AI governance, model lifecycle management ...

helping ecommerce brands identify their ideal 3PL (Third-Party Logistics) partner. By simplifying the process, we enable businesses to make informed decisions that impact customer experience, margins, and scalability. Leveraging a smart algorithm and a vetted network of 3PL providers, our platform delivers tailored quotes in under … tools at speed to test ideas and feed validated requirements into the product roadmap Embrace AI and emerging technologies where they meaningfully improve outcomes Experience & Technical Skills 5+ years of professional software engineering experience 3+ years building frontend applications with React and Next.js Advanced proficiency in JavaScript ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They’re Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...

well-established enterprise in the FinTech Space! A high-growth enterprise SaaS business is hiring a Strategic Accounts Manager to join its expanding Customer Success team. This is a remote role supporting a portfolio of high-value enterprise clients, with a strong focus on retention, renewal, and revenue expansion … enterprise accounts valued at approximately £500K ARR each Managing an average order value of £150,000 dealing with established financial organisations Drive customer retention, renewals, upsell, and cross-sell opportunities within existing accounts Act as the primary post-sale relationship owner, following the Sales handover Deliver a high-touch ...

Permanent Summary of the role: We are seeking an experienced management consultant to lead research and insight projects that drive strategic decisions and improve customer experience. The ideal candidate will bring a strong background in both qualitative and quantitative research methodologies, with the ability to design and execute comprehensive … research plans. This role requires proven experience working with cross-functional teams and managing relationships with external vendors and research partners. You will play a pivotal role spanning the breadth of our organisation with both global and region-specific coverage, blending technical analytics skills with deep domain knowledge ...

Account Team Manager, the Internal Sales Account Manager plays a key role in driving new business engagement and supporting Global Account Directors across their customer portfolios. This role focuses on managing customer relationships, identifying growth opportunities, supporting quotations and tenders, and ensuring an excellent customer experience. Acting … sales professional who thrives in a fast-paced, evolving environment and is motivated by sustainability and long-term value creation. Specific responsibilities Account Management & Customer Engagement Manage relationships across nominated Global Account Director customer portfolios Act as a key point of contact, handling customers’ day-to-day requirements ...

agile manner, close to your customers and in a key position to learn about a range of products. Salary : Circa £64,000 depending on experience Dynamic (hybrid) working : 5 days per week on-site due to workload classification (Bristol based) Security Clearance : British Citizen or a Dual UK national … making the platform reliable, resilient, and easier for the rest of the engineering team to build on. The work you'll do directly affects customer experience, engineering velocity, and overall product health. What we're looking for from you: Previous Software Engineering Experience Prior experience with ...

Product Owner – Digital Customer Ordering Platform Midlands | Hybrid | Permanent | £55-£58k per year We are supporting a Midlands-based business that is hiring a Product Owner to support a high-profile, customer-facing ordering app. Hands-on experience with consumer-facing ordering platforms is essential - ideally within … uptime, speed, and real-time integrations are critical. What You’ll Do: Own the product roadmap end-to-end Deliver features that directly impact customer experience Manage backlogs and prioritisation in an agile environment Collaborate with tech, operations and commercial stakeholders Ensure performance, resilience and seamless integrations What ...

Manager - SaaS to join their team. This is a remote role with a basic salary between £35K - £40K plus commission up to £30Kpa Responsibilities: Customer Relationship Management Act as the main point of contact for existing customers. Build strong relationships to understand customer needs, challenges, and goals. Conduct … Autodesk software and other solutions effectively. Organize training sessions, webinars, and workshops to enhance user adoption. Provide guidance on best practices and workflow optimization. Customer Advocacy & Feedback Encourage satisfied customers to provide testimonials, case studies, or referrals. Together with the customer, define a success plan with clear goals ...

third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware … support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology ...