51 to 75 of 420 Remote Customer Experience Jobs

to join their company on a permanent, full-time basis. The Customer and User Experience Architect will deliver design process for change and support the delivery of CX and UX focused initiatives. Responsible for creating compelling and enjoyable experiences through the application of your UX and UI expertise. Key responsibilities: Support the development and delivery of customer-led improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … the development of business cases and commercial models. Coordinate governance, reporting, and supplier engagement, ensuring adherence to legal and organisational standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to … ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction More ❯

is in our DNA , and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on customer experience and operational efficiency. Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization. Keep customers and internal teams … in the loop with regular, clear progress updates throughout the migration journey. Become our go-to expert on Energy Metering customer migrations and all three main migration types, sharing your knowledge and best practices. Develop and deliver engaging training sessions for both customers and internal teams to optimize our migration processes. Identify, create, and implement Continuous Improvement (CI) initiatives More ❯

experienced Ecommerce Manager to drive growth across their digital platforms. The Ecommerce Manager will be responsible for overseeing all aspects of trading across 3 brand sites, delivering an excellent customer experience to creating a trading plan for key promotional periods. You will work closely with various departments, including the Marketing team to plan and execute commercial campaigns across … across the digital platforms. Key Responsibilities: Own and Optimise Websites: Take full ownership of brand website, focusing on sales growth. Conduct regular analyses and reviews of the on-site customer journey to create optimisations that maximise conversions. Develop growth strategies: Plan and manage the ecommerce growth strategy to optimise both top line sales and profitability. Forecasting: Pull together full … with marketing team to feedback on campaign performance and how they can be optimised for digital channels. Manage 1 direct report What We’re Looking For: Ideally 4+ years’ experience managing websites, Shopify experience is desirable but not essential. Experience of working in a similar Ecommerce Manager role preferably within an online retail/consumer product capacity More ❯

participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX Compliance Operations function efficiently, comply with regulatory requirements, and consistently deliver high-quality resolutions. As a Senior Analyst, Compliance TMS … Quality Operations within the CX Compliance team, you will be responsible for conducting a review of end-to-end investigations for customers (individuals/entities). You will work extensively with functional leaders in the Financial Crime Risk Service line and support functions to maintain production and quality of the highest standard. You will work independently, prioritizing multiple tasks with … Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE) Experience in project management, analytics, or vendor management Advanced degree in business, finance, or customer experience (CX) Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud. Experience collaborating with external outsource business partners Note: This role requires full-time, in-office presence More ❯

About Kadence As a fast-paced, early-stage, venture capital-backed B2B SaaS company, we're looking for a motivated Customer Success Manager to join our Belfast team and help our customers get the very best from Kadence. You'll work closely with clients to understand their goals, embed our solutions into their day-to-day, and ensure they … building strong relationships, comfortable using data to tell a story, and eager to grow alongside a scaling SaaS business that's shaping the future of work. Your Responsibilities Lead Customer Success - Act as the go-to contact for your accounts, developing tailored success plans that align with each customer's objectives. Boost Engagement - Encourage active use of Kadence … with our sales team. Facilitate Strategic Check-ins - Run regular catch-ups and business reviews to align strategy, share outcomes, and maintain momentum. Collaborate Across Teams - Share insights and customer feedback with product, marketing, and support to influence product evolution. Stay Ahead of Risk - Spot early signs of churn and take proactive steps to resolve issues. Key Metrics for More ❯

and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager, in the Upmarket space (Enterprise/Mid-Market), you will play a pivotal role … in guiding customers through their security and compliance journeys with Vanta's specialised solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book … of business. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving More ❯

and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The Compliance team within Customer Experience (CX) is responsible for developing and delivering best in class support across multiple customer segments. The Global Compliance Operations Team is responsible for executing Compliance controls with adherence to Coinbase … Compliance Analysts responsible for enhanced due diligence (EDD), transaction monitoring, to include preparation and filing of Suspicious Activity Reports (SAR). The supervisor sets a culture of ownership and customer focus on their teams by supporting individual and team goals and ensuring best in class customer service experiences through the team. Supervisors also identify broader customer impacting … Partner with Financial Crimes and second line compliance partners to execute against Coinbase's AML program What we look for in you: Bachelor's degree or 5+ years of experience within the Compliance field. 2-3+ year of supervisory experience Working knowledge of financial laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance) Positive energy on the More ❯

and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The Compliance team within Customer Experience (CX) is responsible for developing and delivering best in class support across multiple customer segments. The Global Compliance Operations Team is responsible for executing Compliance controls with adherence to Coinbase … Compliance Analysts responsible for enhanced due diligence (EDD), transaction monitoring, to include preparation and filing of Suspicious Activity Reports (SAR). The supervisor sets a culture of ownership and customer focus on their teams by supporting individual and team goals and ensuring best in class customer service experiences through the team. Supervisors also identify broader customer impacting … Partner with Financial Crimes and second line compliance partners to execute against Coinbase's AML program What we look for in you: Bachelor's degree or 5+ years of experience within the Compliance field. 2-3+ year of supervisory experience Working knowledge of financial laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance) Positive energy on the More ❯

and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Vanta Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance … journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business. Vanta's success over the last … year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. More ❯

participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX Compliance Operations function efficiently, comply with regulatory requirements, and consistently deliver high-quality resolutions. As a Lead Analyst, Compliance EDD … Operations within the CX Compliance team, you will be responsible for conducting end-to-end investigations for customers (individuals/entities). You will work extensively with functional leaders in the Financial Crime Risk Service line and support functions to maintain production and quality of the highest standard. You will work independently, prioritizing multiple tasks with minimal guidance, and remain … Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE) Experience in project management, analytics, or vendor management Advanced degree in business, finance, or customer experience (CX) Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud. Experience collaborating with external outsource business partners Note: This role requires full-time, in-office presence More ❯

expected and fully supported. Team/Role Paragraph: This is a brief paragraph about your team and/or the role. The Compliance team within Customer Experience (CX) is responsible for developing and delivering best in class support across multiple customer segments. The Global Compliance Operations Team is responsible for executing Compliance controls with adherence to Coinbase … Compliance Analysts responsible for enhanced due diligence (EDD), transaction monitoring, to include preparation and filing of Suspicious Activity Reports (SAR). The supervisor sets a culture of ownership and customer focus on their teams by supporting individual and team goals and ensuring best in class customer service experiences through the team. Supervisors also identify broader customer impacting … Partner with Financial Crimes and second line compliance partners to execute against Coinbase's AML program What we look for in you (ie. job requirements): Minimum 3 years of experience within the Compliance field. 2 years of supervisory experience Working knowledge of financial laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance) Positive energy on the future of More ❯

100k - 4x a week onsite - Shepherds Bush Leading hospitality client now requires an IT Programme Manager to manage multiple initiatives, driving strategic change across the business and enhancing overall customer experience/operations. This role will lead and deliver complex IT programmes, collaborating with an array of stakeholders and internal teams to drive innovation throughout the business. Key … ensure programmes align with business objectives and KPI’s. Manage financial budgets and forecasts, ensuring these align with business goals. Drive continuous improvement ensuring programmes deliver tangible improvements in customer experience and operational efficiency. Key Requirements: Extensive programme management experience working on multi-site programmes/projects within the hospitality, retail or eCommerce sector. Expert in programme … governance and modern delivery methodologies. Strong understanding of IT systems, infrastructure and customer facing digital solutions. Proven experience delivering change within an organisation. Excellent financial acumen, with the ability to manage multimillion pound budgets, forecasts in reference to business needs. Previous experience using tools such as JIRA, Confluence and MS project. Exceptional communication skills with the ability More ❯

100k - 4x a week onsite - Shepherds Bush Leading hospitality client now requires an IT Programme Manager to manage multiple initiatives, driving strategic change across the business and enhancing overall customer experience/operations. This role will lead and deliver complex IT programmes, collaborating with an array of stakeholders and internal teams to drive innovation throughout the business. Key … ensure programmes align with business objectives and KPI’s. Manage financial budgets and forecasts, ensuring these align with business goals. Drive continuous improvement ensuring programmes deliver tangible improvements in customer experience and operational efficiency. Key Requirements: Extensive programme management experience working on multi-site programmes/projects within the hospitality, retail or eCommerce sector. Expert in programme … governance and modern delivery methodologies. Strong understanding of IT systems, infrastructure and customer facing digital solutions. Proven experience delivering change within an organisation. Excellent financial acumen, with the ability to manage multimillion pound budgets, forecasts in reference to business needs. Previous experience using tools such as JIRA, Confluence and MS project. Exceptional communication skills with the ability More ❯

100k - 4x a week onsite - Shepherds Bush Leading hospitality client now requires an IT Programme Manager to manage multiple initiatives, driving strategic change across the business and enhancing overall customer experience/operations. This role will lead and deliver complex IT programmes, collaborating with an array of stakeholders and internal teams to drive innovation throughout the business. Key … ensure programmes align with business objectives and KPI’s. Manage financial budgets and forecasts, ensuring these align with business goals. Drive continuous improvement ensuring programmes deliver tangible improvements in customer experience and operational efficiency. Key Requirements: Extensive programme management experience working on multi-site programmes/projects within the hospitality, retail or eCommerce sector. Expert in programme … governance and modern delivery methodologies. Strong understanding of IT systems, infrastructure and customer facing digital solutions. Proven experience delivering change within an organisation. Excellent financial acumen, with the ability to manage multimillion pound budgets, forecasts in reference to business needs. Previous experience using tools such as JIRA, Confluence and MS project. Exceptional communication skills with the ability More ❯

100k - 4x a week onsite - Shepherds Bush Leading hospitality client now requires an IT Programme Manager to manage multiple initiatives, driving strategic change across the business and enhancing overall customer experience/operations. This role will lead and deliver complex IT programmes, collaborating with an array of stakeholders and internal teams to drive innovation throughout the business. Key … ensure programmes align with business objectives and KPI’s. Manage financial budgets and forecasts, ensuring these align with business goals. Drive continuous improvement ensuring programmes deliver tangible improvements in customer experience and operational efficiency. Key Requirements: Extensive programme management experience working on multi-site programmes/projects within the hospitality, retail or eCommerce sector. Expert in programme … governance and modern delivery methodologies. Strong understanding of IT systems, infrastructure and customer facing digital solutions. Proven experience delivering change within an organisation. Excellent financial acumen, with the ability to manage multimillion pound budgets, forecasts in reference to business needs. Previous experience using tools such as JIRA, Confluence and MS project. Exceptional communication skills with the ability More ❯

100k - 4x a week onsite - Shepherds Bush Leading hospitality client now requires an IT Programme Manager to manage multiple initiatives, driving strategic change across the business and enhancing overall customer experience/operations. This role will lead and deliver complex IT programmes, collaborating with an array of stakeholders and internal teams to drive innovation throughout the business. Key … ensure programmes align with business objectives and KPI’s. Manage financial budgets and forecasts, ensuring these align with business goals. Drive continuous improvement ensuring programmes deliver tangible improvements in customer experience and operational efficiency. Key Requirements: Extensive programme management experience working on multi-site programmes/projects within the hospitality, retail or eCommerce sector. Expert in programme … governance and modern delivery methodologies. Strong understanding of IT systems, infrastructure and customer facing digital solutions. Proven experience delivering change within an organisation. Excellent financial acumen, with the ability to manage multimillion pound budgets, forecasts in reference to business needs. Previous experience using tools such as JIRA, Confluence and MS project. Exceptional communication skills with the ability More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and More ❯

Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or … area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line/3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix … of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the More ❯

Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or … area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line/3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix … of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯