76 to 100 of 316 Remote/Hybrid Customer Experience Jobs

Change tickets and the creation of reports as required. Updating Maintenance Task Analysis with trend analysis on all hardware incidents. Skills, Qualifications and Experience Essential Comfortable using MS Office applications Able to analyse large datasets and identify key messages/trends for presentation Self-starter able to work with … levels both internal and external Full UK Driving Licence Desirable Working knowledge of industry-standard support ticketing tools (eg Remedy) Knowledge and experience of ITIL Service Management processes Experience working in a support function or environment (Service Desk, Customer Experience) Maintenance/administrator experience ...

data warehouse environments, ensuring data flows support effective audience activation. Explore and define how agentic AI can be applied to improve customer experience and marketing performance, and educate clients on its use. Mentor and support a small UK team, while helping to coordinate work with offshore colleagues. Shape … roles to hire as the team grows. Contribute to partner go-to-market offerings, such as packaged solutions with leading Martech vendors. Your Skills & Experience You will have: Strong commercial experience working with Customer Data Platforms, ideally including tools such as Tealium or Adobe. Solid hands ...

ensure consistent, efficient, and scalable service operations worldwide. This role offers a unique opportunity to directly influence our global service strategy and elevate the customer experience through smart, data-driven and seamlessly integrated processes. This position is available in full-time and requires to be on-site with … topics of processes, organization, and digitalization Required profile A university degree (e.g. industrial engineering) or a subject-related completed apprenticeship with initial work experience Initial experience in the application of methods in project management as well as tools for process analysis and improvement such as Six Sigma, Lean ...

with a significant presence in ecommerce and digital product. The organisation is investing heavily in experimentation, data and insights to drive performance and enhance customer experience across their online platforms. With a fast-paced environment and a strong appetite for testing, they offer the chance to embed experimentation … insights to stakeholders. Distinguish CRM experimentation from website CRO and support both areas. Contribute to training and enablement across digital teams. Your Skills and Experience Strong commercial experience running experimentation programmes. Hands-on experience setting up and analysing A/B tests. Understanding of experimentation principles, digital ...

journeys for this financial services giant. Youll join an existing team who are growing, handling the technical build and execution of new customer journeys and CRM workflows being built in Salesforce Marketing Cloud. With this role, you'll be leaning into the technical side, handling the build and creation … journeys, with a decent emphasis on implementing dynamic content within complex customer communications across both promotional and operational comms. Because this sits within financial services, theres naturally a heavy emphasis on regulations within the dynamic content being served. Think things like policy pricing, exclusions, underwriting terms which need ...

journeys for this financial services giant. Youll join an existing team who are growing, handling the technical build and execution of new customer journeys and CRM workflows being built in Salesforce Marketing Cloud. With this role, you'll be leaning into the technical side, handling the build and creation … journeys, with a decent emphasis on implementing dynamic content within complex customer communications across both promotional and operational comms. Because this sits within financial services, theres naturally a heavy emphasis on regulations within the dynamic content being served. Think things like policy pricing, exclusions, underwriting terms which need ...

journeys for this financial services giant. Youll join an existing team who are growing, handling the technical build and execution of new customer journeys and CRM workflows being built in Salesforce Marketing Cloud. With this role, you'll be leaning into the technical side, handling the build and creation … journeys, with a decent emphasis on implementing dynamic content within complex customer communications across both promotional and operational comms. Because this sits within financial services, theres naturally a heavy emphasis on regulations within the dynamic content being served. Think things like policy pricing, exclusions, underwriting terms which need ...

available for suitable candidates Role Profile We are seeking a talented UX Designer to be part of our dynamic team dedicated to reimagining customer onboarding experiences and enhancing in-app banking functionalities. If you have a passion for user-centered design and a knack for creating seamless digital experiences … encompassing research, interaction design, and some UI work. Collaborate with cross-functional teams to ensure cohesive design delivery across web and mobile platforms. Drive customer experience improvement initiatives, focusing on reducing drop-out rates and boosting conversion through innovative AI solutions. Help shape the design processes, stakeholder engagement ...

delivery while acting as a key escalation point for complex client issues. If you're passionate about developing others, improving processes, and maintaining excellent customer experience, this role offers the perfect platform. Key Responsibilities Lead, mentor, and support a team of 1st-3rd Line Engineers Conduct regular … Collaborate closely with senior leadership and project teams to support wider business goals Maintain strong relationships with clients, ensuring clear communication and exceptional service Experience required: Previous experience in a Service Desk Team Leader, Senior Engineer, or similar role Strong technical background, ideally within an MSP or multi ...

requirements and translating them into innovative solutions. Collaboration with stakeholders is essential for designing effective processes and delivering digital products that improve the overall customer experience. Key skills and responsibilities, Previous Business Analysis experience Strong System integration experience Customer facing digital apps experience would … teams and vendors to create top solutions. Foster relationships across IT and business for effective delivery. Strong understanding of web, app, integrations, APIs, and customer data platforms. Familiarity with Agile methodologies and hybrid delivery approaches. Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Harvey Nash ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join us on an exciting journey as we transform Great Britain’s energy system … minds and innovative thinking. As a Senior Product Owner, you will play a pivotal role in enhancing our digital platforms and ensuring a seamless experience for all stakeholders. Your contributions will directly impact our mission to deliver an efficient, transparent, and customer-focused connections process. What ...

with a premium direct-to-consumer offering. Their DTC business is still young, with strong early traction and a clear ambition to refine its customer acquisition, conversion, and digital performance. The team is collaborative, warm and creative, with a thoughtful approach to brand experience and growth. The Role … digital performance, focusing on building a consistent rhythm of testing, learning, and optimisation. Your work will directly shape how the business grows its customer base and improves its onsite experience. Key responsibilities include: * Running weekly trading routines, reviewing performance and driving clear actions * Translating data into commercial decisions that ...

description: About SystemsX At SystemsX, we’re a fast-growing technology company specialising in AI-driven solutions for customer-centric businesses such as call centres and service organisations. Our mission is to use innovative technology to improve operations, customer experience, and business growth. As we expand rapidly … Languages & Frameworks: PHP, Laravel, JavaScript, NodeJS, Bootstrap/Tailwind Databases: MySQL, Redis, PostgreSQL DevOps & Tools: Ploi, Docker, GitLab, GitLab CI, Sentry.io, BetterStack About You Experience and understanding of Laravel & PHP (3+ years experience) Proficiency in writing maintainable, optimised and scalable code. Strong knowledge of object-oriented programming ...

Product Marketing Manager - Customer Experience Hybrid - Coventry (2x days per week) Up to £45,000 This is an exciting opportunity to join a growing digital team where you will shape new products that enhance the customer journey. If you enjoy working at the intersection of data, technology … user experience, this role offers the chance to make a clear, measurable impact. The Company They are an established organisation investing heavily in digital transformation and customer-centric innovation. With a collaborative culture and a strong focus on insight-driven decision-making, they are committed to building products ...

complex web, app, and transactional journeys, ensuring consistency, clarity, and quality Own the digital content strategy for your portfolio, aligning content to product roadmaps, CX priorities, and success metrics Champion the customer voice in prioritisation and decision-making, grounding content in user needs and evidence Lead, mentor, and develop … accessibility, and inclusive language Drive AI-enabled content design, leveraging CMS tools and LLMs to improve speed, quality, and consistency Ensure content aligns with CX KPIs, WCAG accessibility standards, SEO best practice, and compliance requirements What You’ll Bring Proven experience delivering strategic, user-centred digital content across large ...

part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com. We are looking for a driven and customer-centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will … achieve their desired outcomes throughout their lifecycle. We require someone who is fluent in both English and German to help support our German-speaking customer base. What you’ll be doing : Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days. Facilitate live onboarding sessions ...

Product Manager - Customer Experience Hybrid - Coventry (2x days per week) Up to £45,000 This is an exciting opportunity to join a growing digital team where you will shape new products that enhance the customer journey. If you enjoy working at the intersection of data, technology … user experience, this role offers the chance to make a clear, measurable impact. The Company They are an established organisation investing heavily in digital transformation and customer‐centric innovation. With a collaborative culture and a strong focus on insight‐driven decision‐making, they are committed to building products ...

delivery of data science solutions. The Opportunity You’ll work at the forefront of applied AI, building intelligent systems that directly enhance customer experience and business performance. The team is actively launching new AI initiatives, including generative AI and intelligent document understanding tools. This role is ideal … commercial teams Mentor and elevate a high-performing team of data scientists and ML engineers Contribute to AI strategy, including developments in generative AI Experience 6–12 years’ experience in data science, currently operating at Principal level Strong grounding in machine learning fundamentals (supervised learning essential) Proven experience ...

with artisan and heritage partners around the world, ensuring we create pieces that are thoughtful, joyful and design-led. We are a digitally focused, customer-first brand with an entrepreneurial spirit and a strong sense of care in everything we do. The Opportunity We are looking for an exceptional … content updates. You’ll combine strategic thinking with hands-on execution, delegating team tasks, and using the platform and wider tech stack to enhance customer experiences and drive trading performance. You will be confident working within Shopify Plus at a granular level - identifying friction points, implementing improvements quickly ...

Title: Customer Support Executive Location: Telford Work Pattern - Hybrid (Mon and Tues in office) Type: Permanent, full-time Salary: Up to £32,000 base - plus additional earning potential (around 1/3 of salary in addition) About the Role: We are looking to hire a new Customer Support … driving new member growth at our client. You will be assisting customers with their annual subscription renewals and delivering a 'best in class' customer experience to our customers, delivering the happiness we promise. You'll receive full support to succeed, including comprehensive product training, sales coaching, and ongoing ...

institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations … focussed professionals who work together to deliver SaaS ERP based transformation programmes based on KPMG Powered Enterprise. The teams use their functional knowledge and experience (e.g., Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, Coupa) to lead and deliver client programmes, to support ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs ...

platform, CommsHub, Digital Vault, and LegadoSign , powers secure, compliant, auditable digital engagement at scale. We sit at the intersection of technology, regulation and customer experience, helping institutions move away from fragmented email, paper and legacy portals towards a modern, secure engagement layer. Backed by FNZ and Souter Investments … development (Claude, GitHub Copilot etc.) Automated testing frameworks Message queues/event-driven systems (desirable) What We’re Looking For Essential Technical 4+ years’ experience developing production full-stack applications Strong .NET/C# backend capability Solid experience with React and modern front-end practices Experience building ...

defining features of successful workplaces. You now have the unique opportunity to join Coople, and support our mission to make flexible work a rewarding experience for ambitious workers and businesses. As a Customer Support Coordinator responsible for our German- and French-speaking market in Switzerland, you will focus … delivering high level support to our worker and client base. Your Responsibilities Respond to customer queries via phone, email and chat in a timely and professional manner in both German and French Trouble shoot and resolve customer issues ensuring a positive customer experience. Collaborate with other departments ...

delivery of data science solutions. The Opportunity You'll work at the forefront of applied AI, building intelligent systems that directly enhance customer experience and business performance. The team is actively launching new AI initiatives, including generative AI and intelligent document understanding tools. This role is ideal … commercial teams Mentor and elevate a high-performing team of data scientists and ML engineers Contribute to AI strategy, including developments in generative AI Experience 6-12 years' experience in data science, currently operating at Principal level Strong grounding in machine learning fundamentals (supervised learning essential) Proven experience ...