76 to 100 of 295 Remote/Hybrid Customer Experience Jobs

business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * . SKILLS AND EXPERIENCE REQUIRED As a Presales Quote Specialist, you will play a critical role in enabling our sales and presales teams to move faster and more efficiently. … lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Skills, Experience & Knowledge Essential Previous experience in an office based role involving administration, data handling, coordination, or customer support Strong ...

business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * . SKILLS AND EXPERIENCE REQUIRED As a Presales Quote Specialist, you will play a critical role in enabling our sales and presales teams to move faster and more efficiently. … lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Skills, Experience & Knowledge Essential Previous experience in an office based role involving administration, data handling, coordination, or customer support Strong ...

hands‐on individual contributor role. It is a mandate to shape strategy, build capability, and ensure machine learning directly influences revenue, margin, customer experience, and operational performance. The Opportunity You will define and execute a company‐wide data science and machine learning strategy, ensuring investment is tightly aligned … science function, establishing clear standards, prioritisation frameworks and performance metrics, and positioning machine learning as a long‐term strategic differentiator for the organisation. Skills & Experience Experience operating at scale where ML directly influences commercial performance A track record of building and leading high‐performing data science teams Strong ...

annum About the Client Our client operates within the healthcare technology space, delivering critical systems and support services to a wide customer base. Role Overview We're hiring a Support Analyst to provide first-line application and technical support to customers via phone and email. This role focuses … troubleshooting issues, managing support tickets, and delivering high-quality customer service. Key Responsibilities Provide inbound support via phone and email Investigate and resolve technical and application issues Execute SQL updates and generate reports Manage and prioritise support tickets (Freshdesk) Maintain accurate documentation and ticket records Escalate issues where required ...

annum About the Client Our client operates within the healthcare technology space, delivering critical systems and support services to a wide customer base. Role Overview We're hiring a Support Analyst to provide first-line application and technical support to customers via phone and email. This role focuses … troubleshooting issues, managing support tickets, and delivering high-quality customer service. Key Responsibilities Provide inbound support via phone and email Investigate and resolve technical and application issues Execute SQL updates and generate reports Manage and prioritise support tickets (Freshdesk) Maintain accurate documentation and ticket records Escalate issues where required ...

always clear, and too much lives in people’s heads. If you enjoy bringing order to chaos, improving systems, and creating a support experience that actually scales, then read on... Key Outcomes - Customers receive fast, clear, and genuinely helpful responses - Support is reliable and well-covered during UK working … Australia) - Documentation is centralised, up-to-date, and actually used by the team - Repetitive issues are reduced over time through better processes and tooling - Customer satisfaction (CSAT) is implemented and improves consistently - Customer facing documentation allows customers to resolve questions themselves Responsibilities - Handle customer support tickets (primarily ...

execution for our Accounts Receivable Automation solution. This role involves overseeing a team of product managers, driving AI-driven initiatives, and leveraging extensive experience in ERP financial systems to ensure the product meets market demands and exceeds customer expectations. The Senior Product Manager will work closely with engineering … sales, marketing, and support teams to achieve revenue and customer satisfaction goals, aligning with the company's overall strategy and objectives. Your role in our future Lead, mentor, and develop a team of product managers. Foster a collaborative and innovative environment within the product management team. Define and communicate ...

measurable commercial outcomes. The Company They are a technology-led business operating in the online travel and insurance space, with a strong focus on customer experience and performance-led growth. The organisation combines a mature digital product with an ambitious optimisation roadmap. Their UK-based digital team plays … ensure data quality and test validity Analyse test results and translate insights into clear recommendations Deliver measurable improvements in conversion rate and user experience Your Skills & Experience Strong experience in CRO engineering or hands-on experimentation roles Proficiency in implementing and managing tests using leading experimentation tools ...

Title Customer Success Manager (Strategic) Reports to Strategic Customer Growth Team Leader Location/work pattern Hybrid working pattern including regular trips to the Manchester office (full week for initial training then up to twice per month) 9.00 – 5.30 Mon-Fri Salary £50,000-£60,000 What … company backed by Private Equity and Venture Capital. Our cutting-edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly. As a rapidly scaling business with ambitious growth targets ...

facilitation, London & Paris. Leading provider in the retail and consumer products sectors, delivering next-generation Agentic AI and eCommerce solutions to high profile brands. Experience Fluent French speaker (written and spoken) essential Familiarity with customer-facing digital platforms, Digital Commerce, AI solutions Working with consultants and stakeholders … Work closely with technical teams, quality assurance team, project managers and product owners to get user stories ready for development Liaise with technical and CX teams and contribute to customer journeys and touchpoint integrations ensuring design concepts can be translated into functioning platforms Qualifications Experience working ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR/…/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks ...

international consumer products business. This is a high-impact leadership role where you will take ownership of the full online commercial performance, driving growth, customer experience and digital innovation across the D2C channel. As Head of D2C, you will lead the development, launch and optimisation of a modern … ecommerce platform, owning the full digital trading strategy and customer journey. You will combine commercial leadership, digital strategy and hands-on execution, working cross-functionally to deliver growth across acquisition, conversion, retention and customer experience. Key Responsibilities Own and develop the D2C ecommerce strategy, driving revenue growth ...

senior technology leader responsible for the strategic direction, delivery and continuous improvement of our Microsoft Dynamics ERP landscape. This includes Finance & Operations, Customer Experience, Enterprise Asset Management and wider Dynamics 365 applications. You’ll ensure our ERP ecosystem effectively supports business operations, enables digital transformation and aligns with … solution design through development, testing and implementation. Building strong relationships with senior stakeholders, providing clear reporting, advice and assurance to support decision‐making. Championing customer‐centric and colleague‐focused service delivery in all solution design and prioritisation. Managing significant budgets, resources and suppliers, ensuring strong governance, risk management ...

scale. You will take ownership of a core product area at a pivotal point in the company’s growth, shaping how high value clients experience and engage with the web platform. The Company They are a venture backed WealthTech business on a strong growth trajectory, currently in a late … broader client base. The Role Lead the core web app product squad, owning strategy, delivery and ongoing optimisation. Design and evolve engaging, forward looking customer journeys that move beyond historic data into interactive, insight led experiences. Own complex onboarding and acquisition flows tailored to very different client profiles ...

scale. You will take ownership of a core product area at a pivotal point in the company's growth, shaping how high value clients experience and engage with the web platform. The Company They are a venture backed WealthTech business on a strong growth trajectory, currently in a late … broader client base. The Role Lead the core web app product squad, owning strategy, delivery and ongoing optimisation. Design and evolve engaging, forward looking customer journeys that move beyond historic data into interactive, insight led experiences. Own complex onboarding and acquisition flows tailored to very different client profiles ...

energy account services. Known for our seamless white-label sign-up journeys tailored for third-party intermediaries (TPIs) and partners, we ensure that businesses experience energy management the way it should be. Our solutions simplify energy choices and enhance efficiency for small businesses looking for reliable services. Job Title … experienced and detail-oriented Sales Support Manager with a background in Business Energy to support our sales function and ensure a seamless customer journey from quote to contract and beyond. This role plays a key part in maintaining operational efficiency, ensuring CRM accuracy, and delivering an excellent customer ...

Location: Fully Remote (UK-based) Role Type: Permanent Salary: Upto £40,000 + benefits Overview: Our client is a specialist technology consultancy focused on customer experience platforms and AI-enabled delivery, who are now looking to appoint a Developer to join their growing Operations function. This role will … play a key part in building customer-facing solutions, internal tooling and automation that enhances delivery capability and team efficiency. Key Responsibilities: Design, develop and maintain customer facing UI components and Zendesk Guide themes. Build internal web tools and utilities to support configuration, workflow optimisation and AI driven ...

Interim Project Manager – Customer Journey Digitisation 6-Month Contract | Outside IR35 | £500–£550 a day | Hybrid (Mostly Remote) A leading UK organisation is seeking an experienced Interim Project Manager to play a pivotal role in shaping and mobilising a high-impact transformation programme focused on digitising customer journeys … tangible early wins. 🚀 The Opportunity You’ll lead the mobilisation and scoping phase of a major initiative aimed at creating a seamless, digital-first customer experience across multiple service areas. The organisation is undergoing a period of transformation following a recent merger, and this programme is central ...

Digital Strategist UK based (Remote) Global Digital Agency | Boutique Culture Are you a digital strategist who thrives at the crossroads of CX, data and technology Looking to work with global brands on intelligent, connected digital experiences, without the red tape of a traditional agency structure? I am working with … positioning What They’re Looking For Solid background in digital strategy, customer experience or digital transformation Strong understanding of data-driven CX and personalisation across digital platforms Experience leading strategy on multi-channel digital projects, ideally in an agency environment Familiarity with enterprise platforms like Salesforce, Adobe ...

Fluent French Speaker - Agile Digital Platforms Business Analyst (Agentic AI & eCommerce) If your skills, experience, and qualifications match those in this job overview, do not delay your application. Remote or Hybrid | Contract Digital Platforms Business Analyst, client facing. Remote working, home based with occasional trips. Excellent opportunity to work … Work closely with technical teams, quality assurance team, project managers and product owners to get user stories ready for development Liaise with technical and CX teams and contribute to customer journeys and touchpoint integrations ensuring design concepts can be translated into functioning platforms Qualifications Experience working ...

Fluent French Speaker - Agile Digital Platforms Business Analyst (Agentic AI & eCommerce) If your skills, experience, and qualifications match those in this job overview, do not delay your application. Remote or Hybrid | Contract Digital Platforms Business Analyst, client facing. Remote working, home based with occasional trips. Excellent opportunity to work … Work closely with technical teams, quality assurance team, project managers and product owners to get user stories ready for development Liaise with technical and CX teams and contribute to customer journeys and touchpoint integrations ensuring design concepts can be translated into functioning platforms Qualifications Experience working ...