76 to 100 of 918 Remote Customer Experience Jobs

those teams is focused on Generative AI use cases and helping to accelerate partner teams development using Generative AI. The second that this manager will support is focused on customer journey modeling and guiding CarMax customers through their optimal buying journey by providing predictive inputs at key moments. The ideal candidate will have a passion and understanding of Data … Science, Machine Learning and AI and will have the substantial experience in software engineering and cloud engineering that is necessary to turn those models into highly visible, mission-critical capabilities that drive CarMax's iconic customer experience. Essential Responsibilities: Identify new opportunities for ML and AI solutions and build and cultivate relationships with leaders across the organization to … costs of future development and tracking spend on an ongoing basis Create an inclusive and engaging culture for a team of remote and hybrid engineers with varying levels of experience Work through others to deliver resilient and scalable technology solutions that solve for complex business problems Help drive the broader understanding of the use of machine learning and AI More ❯

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people … tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The Service Reliability discipline is at the cutting edge of DevOps and cloud-native architecture. Our mission is to systematize reliability and recoverability across hundreds of services … cost efficiency Champion observability and monitoring practices to identify and mitigate potential issues proactively Participate in on-call rotations, responding to incidents and contributing to post-incident analysis Required Experience: Proven experience in designing and implementing cloud-native microservices Expertise in software development and hands-on experience with AWS services Strong understanding of resilience engineering principles, including More ❯

months. You will participate in all areas of engineering and development, writing high-quality code and collaborating with the wider team to ensure our digital systems provide an exceptional experience for our customers. Your technical insights and contributions will be highly valued and will influence key business decisions. About MyPocketSkill and our mission MyPocketSkill empowers Gen Z's to … Deadline: Assessing candidates on an ongoing basis Your mission Develop scalable, stable and efficient digital systems that enhance our platform. Write high-quality code for tech products that improve customer experience, embed AI-enhancements, reduce customer service issues and reduce costs. Be detail-conscious, able to support technical decision-making to keep progress on track. Your objectives … potential risks, collaborating effectively with other developers and departments. Performance Tracking: Assist in implementation and management of performance monitoring and issue alerting systems to help optimise user experience. Your experience (ideally): An absolute must is hands-on experience in leading or as a capable number 2 in a technical team startup/scaleup with a similar tech stack. More ❯

months. You will participate in all areas of engineering and development, writing high-quality code and collaborating with the wider team to ensure our digital systems provide an exceptional experience for our customers. Your technical insights and contributions will be highly valued and will influence key business decisions. About MyPocketSkill and our mission MyPocketSkill empowers Gen Z's to … Deadline: Assessing candidates on an ongoing basis Your mission Develop scalable, stable and efficient digital systems that enhance our platform. Write high-quality code for tech products that improve customer experience, embed AI-enhancements, reduce customer service issues and reduce costs. Be detail-conscious, able to support technical decision-making to keep progress on track. Your objectives … potential risks, collaborating effectively with other developers and departments. Performance Tracking: Assist in implementation and management of performance monitoring and issue alerting systems to help optimise user experience. Your experience (ideally): An absolute must is hands-on experience in leading or as a capable number 2 in a technical team startup/scaleup with a similar tech stack. More ❯

months. You will participate in all areas of engineering and development, writing high-quality code and collaborating with the wider team to ensure our digital systems provide an exceptional experience for our customers. Your technical insights and contributions will be highly valued and will influence key business decisions. About MyPocketSkill and our mission MyPocketSkill empowers Gen Z's to … Deadline: Assessing candidates on an ongoing basis Your mission Develop scalable, stable and efficient digital systems that enhance our platform. Write high-quality code for tech products that improve customer experience, embed AI-enhancements, reduce customer service issues and reduce costs. Be detail-conscious, able to support technical decision-making to keep progress on track. Your objectives … potential risks, collaborating effectively with other developers and departments. Performance Tracking: Assist in implementation and management of performance monitoring and issue alerting systems to help optimise user experience. Your experience (ideally): An absolute must is hands-on experience in leading or as a capable number 2 in a technical team startup/scaleup with a similar tech stack. More ❯

months. You will participate in all areas of engineering and development, writing high-quality code and collaborating with the wider team to ensure our digital systems provide an exceptional experience for our customers. Your technical insights and contributions will be highly valued and will influence key business decisions. About MyPocketSkill and our mission MyPocketSkill empowers Gen Z's to … Deadline: Assessing candidates on an ongoing basis Your mission Develop scalable, stable and efficient digital systems that enhance our platform. Write high-quality code for tech products that improve customer experience, embed AI-enhancements, reduce customer service issues and reduce costs. Be detail-conscious, able to support technical decision-making to keep progress on track. Your objectives … potential risks, collaborating effectively with other developers and departments. Performance Tracking: Assist in implementation and management of performance monitoring and issue alerting systems to help optimise user experience. Your experience (ideally): An absolute must is hands-on experience in leading or as a capable number 2 in a technical team startup/scaleup with a similar tech stack. More ❯

months. You will participate in all areas of engineering and development, writing high-quality code and collaborating with the wider team to ensure our digital systems provide an exceptional experience for our customers. Your technical insights and contributions will be highly valued and will influence key business decisions. About MyPocketSkill and our mission MyPocketSkill empowers Gen Z's to … Deadline: Assessing candidates on an ongoing basis Your mission Develop scalable, stable and efficient digital systems that enhance our platform. Write high-quality code for tech products that improve customer experience, embed AI-enhancements, reduce customer service issues and reduce costs. Be detail-conscious, able to support technical decision-making to keep progress on track. Your objectives … potential risks, collaborating effectively with other developers and departments. Performance Tracking: Assist in implementation and management of performance monitoring and issue alerting systems to help optimise user experience. Your experience (ideally): An absolute must is hands-on experience in leading or as a capable number 2 in a technical team startup/scaleup with a similar tech stack. More ❯

time to join Zutec as we are progressively growing our team, providing opportunities for further career development and advancement for high achievers. The Role Reporting to the Head of Customer Operations, the Enterprise Software Customer Success Manager will be responsible for ensuring our most strategic enterprise customers achieve measurable value and long-term adoption of Zutec's solutions. … This is a customer relationship and adoption-focused role - it is not a sales or commission carrying position. You will be the strategic partner for your accounts, spending meaningful face time with customers, building senior relationships, and helping them embed Zutec software into their core workflows. You will act as the internal bridge, working closely with Account Management, Product … Onboarding/Services, and Support teams to ensure customers are supported across their lifecycle. Specific duties include: Own the customer relationship post-onboarding, driving adoption, satisfaction, and long-term retention. Design adoption plans with customers, leveraging and adapting content from Marketing, Onboarding, and our Knowledge Base - and working with those teams to create new content where needed. Deliver high More ❯

and hands-on leadership. Lead and develop the IT team, identifying skill gaps, upskilling staff, and recruiting new talent as needed to support both transformation and ongoing operations. Skills & Experience Significant leadership experience in IT across manufacturing or pharmaceutical sectors, with a track record of transforming legacy technology environments and driving ERP rollouts/consolidations (preferably SAP & legacy … migration experience). Experience leading post-merger technology integrations and harmonization of systems across multi-site operations IT architecture certification (e.g., TOGAF, Zachman) desirable. Hands-on experience with large-scale ERP migration and modernization projects, specifically in managing transitions from customized legacy applications. Ability to dive into operational detail, when necessary, while maintaining strategic vision and influencing … SDWAN technologies, etc.) up to more traditional packages such as (but not limited to) ERPs (e.g. SAP, MS Dynamics, Infor, etc.) CRMs (Salesforce, MS Dynamics, Hubspot, Sage, etc.) and CX platforms (Customer portals, eCommerce, call center optimization, customer experience). Strong Enterprise Architecture focus. More ❯

Product Strategy & Customer Insight Lead (EdTech/Assessments) London Hybrid/Remote (UK-based) £60-65k + benefits We’re working with a pioneering EdTech and digital assessment organisation transforming how training providers use technology to deliver smarter, data-driven learning. As Product Strategy & Customer Insight Lead , you’ll bridge product, data, and customer experience, shaping roadmap priorities, translating insights into strategy, and driving platform adoption across a fast-scaling business. You’ll: Own and evolve the product roadmap, aligning tech with customer needs Conduct deep discovery with training providers to uncover pain points Drive engagement, adoption, and satisfaction through tailored solutions Translate customer feedback into actionable improvements Champion innovation, using AI … automation, and analytics to inform decisions Lead initiatives that boost product value and market differentiation You’ll need: 3+ years in Product, Product Marketing, or Customer Success (ideally within a SaaS, EdTech, Assessment or HR Tech environment) Strong commercial acumen and experience supporting sales strategy Technical literacy and confidence working with engineering or data teams Exceptional communication skills More ❯

Product Strategy & Customer Insight Lead (EdTech/Assessments) London Hybrid/Remote (UK-based) £60-65k + benefits We’re working with a pioneering EdTech and digital assessment organisation transforming how training providers use technology to deliver smarter, data-driven learning. As Product Strategy & Customer Insight Lead , you’ll bridge product, data, and customer experience, shaping roadmap priorities, translating insights into strategy, and driving platform adoption across a fast-scaling business. You’ll: Own and evolve the product roadmap, aligning tech with customer needs Conduct deep discovery with training providers to uncover pain points Drive engagement, adoption, and satisfaction through tailored solutions Translate customer feedback into actionable improvements Champion innovation, using AI … automation, and analytics to inform decisions Lead initiatives that boost product value and market differentiation You’ll need: 3+ years in Product, Product Marketing, or Customer Success (ideally within a SaaS, EdTech, Assessment or HR Tech environment) Strong commercial acumen and experience supporting sales strategy Technical literacy and confidence working with engineering or data teams Exceptional communication skills More ❯

Product Strategy & Customer Insight Lead (EdTech/Assessments) London Hybrid/Remote (UK-based) £60-65k + benefits We’re working with a pioneering EdTech and digital assessment organisation transforming how training providers use technology to deliver smarter, data-driven learning. As Product Strategy & Customer Insight Lead , you’ll bridge product, data, and customer experience, shaping roadmap priorities, translating insights into strategy, and driving platform adoption across a fast-scaling business. You’ll: Own and evolve the product roadmap, aligning tech with customer needs Conduct deep discovery with training providers to uncover pain points Drive engagement, adoption, and satisfaction through tailored solutions Translate customer feedback into actionable improvements Champion innovation, using AI … automation, and analytics to inform decisions Lead initiatives that boost product value and market differentiation You’ll need: 3+ years in Product, Product Marketing, or Customer Success (ideally within a SaaS, EdTech, Assessment or HR Tech environment) Strong commercial acumen and experience supporting sales strategy Technical literacy and confidence working with engineering or data teams Exceptional communication skills More ❯

Product Strategy & Customer Insight Lead (EdTech/Assessments) London Hybrid/Remote (UK-based) £60-65k + benefits We’re working with a pioneering EdTech and digital assessment organisation transforming how training providers use technology to deliver smarter, data-driven learning. As Product Strategy & Customer Insight Lead , you’ll bridge product, data, and customer experience, shaping roadmap priorities, translating insights into strategy, and driving platform adoption across a fast-scaling business. You’ll: Own and evolve the product roadmap, aligning tech with customer needs Conduct deep discovery with training providers to uncover pain points Drive engagement, adoption, and satisfaction through tailored solutions Translate customer feedback into actionable improvements Champion innovation, using AI … automation, and analytics to inform decisions Lead initiatives that boost product value and market differentiation You’ll need: 3+ years in Product, Product Marketing, or Customer Success (ideally within a SaaS, EdTech, Assessment or HR Tech environment) Strong commercial acumen and experience supporting sales strategy Technical literacy and confidence working with engineering or data teams Exceptional communication skills More ❯

Product Strategy & Customer Insight Lead (EdTech/Assessments) London Hybrid/Remote (UK-based) £60-65k + benefits We’re working with a pioneering EdTech and digital assessment organisation transforming how training providers use technology to deliver smarter, data-driven learning. As Product Strategy & Customer Insight Lead , you’ll bridge product, data, and customer experience, shaping roadmap priorities, translating insights into strategy, and driving platform adoption across a fast-scaling business. You’ll: Own and evolve the product roadmap, aligning tech with customer needs Conduct deep discovery with training providers to uncover pain points Drive engagement, adoption, and satisfaction through tailored solutions Translate customer feedback into actionable improvements Champion innovation, using AI … automation, and analytics to inform decisions Lead initiatives that boost product value and market differentiation You’ll need: 3+ years in Product, Product Marketing, or Customer Success (ideally within a SaaS, EdTech, Assessment or HR Tech environment) Strong commercial acumen and experience supporting sales strategy Technical literacy and confidence working with engineering or data teams Exceptional communication skills More ❯

Job Advertisement: Temporary Customer Support Specialist - Tech Are you passionate about delivering exceptional customer support? Do you thrive in a fast-paced environment and enjoy making a difference? Our client, a leading ultra-fast growth tech organisation, is looking for an enthusiastic Temporary Customer Support Specialist to join their dynamic team! If you have a knack for … resolving issues with confidence and professionalism, we want to hear from you! About the Role: As a Temporary Customer Support Specialist, you will be instrumental in assisting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, your primary responsibility will be to tackle support issues using Intercom, ensuring … every interaction is characterised by clarity, empathy, and urgency. Job Title: Temporary Customer Support Specialist (using Intercom) Start Date: ASAP Duration: Ongoing - potential temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Work Arrangement: Hybrid working - 3 days in the office and 2 days from home. Thursdays and Fridays will need to More ❯

Job Advertisement: Temporary Customer Support Specialist - Tech Are you passionate about delivering exceptional customer support? Do you thrive in a fast-paced environment and enjoy making a difference? Our client, a leading ultra-fast growth tech organisation, is looking for an enthusiastic Temporary Customer Support Specialist to join their dynamic team! If you have a knack for … resolving issues with confidence and professionalism, we want to hear from you! About the Role: As a Temporary Customer Support Specialist, you will be instrumental in assisting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, your primary responsibility will be to tackle support issues using Intercom, ensuring … every interaction is characterised by clarity, empathy, and urgency. Job Title: Temporary Customer Support Specialist (using Intercom) Start Date: ASAP Duration: Ongoing - potential temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Work Arrangement: Hybrid working - 3 days in the office and 2 days from home. Thursdays and Fridays will need to More ❯

corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description We're on the lookout for a UX Content Designer, reporting into our small but high impact Customer Experience team at Experian Data Quality (EDQ). You will be part of a central product team, crafting clear, consistent, and user-centred content across our key markets … What you'll do: Design and deliver content across multiple touchpoints: Product UI Help and support docs Emails and in-product messaging E-learning and onboarding content Internal and customer-facing comms Collaborate with UX designers, product managers, developers, and SMEs to align content with user needs and business goals. Champion plain language, accessibility, and inclusive design. Conduct content … audits and use data to iterate and improve. Maintain and evolve our content guidelines and tone of voice. Put fair customer treatment at the heart of everything you do. Qualifications What you'll bring: University graduate, or equivalent qualifications or experience Experience in UX content design, editorial UX, or similar, ideally in a tech environment. A portfolio More ❯

and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Vanta Customer Success Manager you will play a pivotal role in guiding customers through their security and compliance … journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business. Vanta's success over the last … year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. More ❯

winning SaaS organisation is seeking an experienced Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery. Central London location, hybrid, 10 month contract. Required Skills : 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains. Proficiency in SQL for data extraction, transformation, and pipeline development. Experience with dashboarding and visualization tools (Tableau, Qlik, or similar). Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes. Useful experience; Python or R for … advanced analytics, automation, or experimentation support. Knowledge of statistical methods and experimentation (A/B testing) preferred. Machine learning and Generative AI experience is a plus. Experience working with call centre and/or digital support KPIs preferred. Benefits Long contract Hybrid role Free breakfast More ❯

Are you passionate about providing exceptional customer support and eager to make a difference? Our client a leading ultra fast growth Tech company is seeking an enthusiastic Temporary Customer Service Specialists to join their dynamic team! If you thrive in a fast-paced environment and have a knack for resolving issues with confidence and professionalism, we want to … hear from you! About the Role: As a Temporary Customer Service Specialist, you will play a crucial role in supporting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, you will tackle support issues via Intercom, ensuring every interaction is marked by clarity, empathy, and urgency. Job: Temporary … Customer Service Specialist - using Intercom Start Date: ASAP Duration: Ongoing - possible temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Hybrid working - 3 days in the office 2 days from home. Thursday & Friday need to be office based Key Responsibilities: Respond to Support Tickets: Handle inquiries via Intercom, providing clear and timely More ❯

term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal. You will also be driven to achieve goals and maintain a great customer experience … with your customers to understand their needs and exceed their expectations. Working with assigned portfolio of customers to provide learning solutions, develop new business, drive usage and to ensure customer satisfaction Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships Manage multiple projects simultaneously while interfacing with different internal and external stakeholders Experience required 1-3 years of Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth Ambition to forge a career in a commercial role within a growing private equity backed business Willingness to learn new skills in customer growth, sales, negotiation and contracting Ambition to move up in the business More ❯

Department Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to … customer experience has paid off, as DISH is a six-time J.D. Power award winner for being in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how … ll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends More ❯

Department Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to … customer experience has paid off, as DISH is a six-time J.D. Power award winner for being in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how … ll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends More ❯

Department Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to … customer experience has paid off, as DISH is a six-time J.D. Power award winner for being in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how … ll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends More ❯

Department Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to … customer experience has paid off, as DISH is a six-time J.D. Power award winner for being in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how … ll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends More ❯