101 to 125 of 310 Remote Customer Insight Jobs

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories … influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/ More ❯

and online discounts Main duties of the job Leading and conducting pro-active user experience research projects including the creation of user research deliverables to provide in- depth, actionable insight, so that issues and opportunities are clearly identified and properly reported. Planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of digital … Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one … In this role, you are accountable for 1. Leading and conducting pro-active user experience research projects including the creation of user research deliverables to provide in- depth, actionable insight, so that issues and opportunities are clearly identified and properly reported. 2. Planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of More ❯

Be Doing Own & Drive Product Strategy Define and communicate a compelling roadmap aligned with business goals Translate long-term company strategy into short- and medium-term product priorities Deepen Customer Insight & Market Fit Set up scalable product discovery frameworks and continuous customer insight programs Drive experimentation and research that fuels product-market fit and innovation Deliver … Proven track record of defining and executing You understand how to align product direction with financial goals and broader business objectives. Data-Informed Decision Maker - Skilled at leveraging data, customer insights, and competitive intelligence to guide product priorities. Comfortable working with tools like SQL, Mixpanel, Amplitude, or Looker. Strong Business Acumen - You understand unit economics, pricing models, cost structures … designed and implemented scalable product processes that support discovery, delivery, and iteration in fast-paced environments. Cross-Functional Leader - You collaborate seamlessly across Product, Design, Engineering, Sales, Marketing, and Customer Success. You can rally teams and stakeholders around a shared vision and drive execution forward. Customer-Centric - Deep discovery expertise with a passion for uncovering user pain points More ❯

where we’re headed. Owning the end-to-end user experience — mapping journeys, identifying opportunities for improvement, and shaping holistic solutions that balance user needs with business goals. Championing customer insight — defining how and when we learn from users, leading research initiatives, and embedding evidence-led design thinking across teams. Using data to uncover opportunities — proactively working with … analysts and product managers to identify user pain points, spot trends, and shape opportunities into impactful, insight-led design solutions. Collaborating across disciplines — working closely with engineers, analysts and stakeholders e.g. underwriting to shape product strategy and ensure design is considered at every stage. Facilitating alignment and clarity — running effective workshops and reviews, translating insights and ideas into actionable … design — evolving our design systems, patterns, and principles to ensure we maintain a cohesive, scalable, and modern design language. What the team has been up to recently: Reimagining the customer experience from the ground up — rebuilding Tempcover’s app and website to be faster, more intuitive, and ready for the future. Designing new journeys and UX foundations to better More ❯

alignment with group objectives and client needs. * Own product performance-tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution. * Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions. * Shape product roadmaps that deliver both short-term value and long-term differentiation-balancing ambition with feasibility. * Work … well-maintained and clearly prioritised backlog that delivers value early and often. * Champion simplicity and usability-ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas. * Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making. * Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? * Proven experience owning digital products in a tech-enabled or service-oriented environment. * A commercially minded product thinker who blends customer empathy with business acumen. * Strong strategic capability, combined with hands-on delivery experience. * Excellent communication and stakeholder management skills-able to influence at all levels. * Comfort working in environments More ❯

alignment with group objectives and client needs. * Own product performance-tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution. * Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions. * Shape product roadmaps that deliver both short-term value and long-term differentiation-balancing ambition with feasibility. * Work … well-maintained and clearly prioritised backlog that delivers value early and often. * Champion simplicity and usability-ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas. * Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making. * Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? * Proven experience owning digital products in a tech-enabled or service-oriented environment. * A commercially minded product thinker who blends customer empathy with business acumen. * Strong strategic capability, combined with hands-on delivery experience. * Excellent communication and stakeholder management skills-able to influence at all levels. * Comfort working in environments More ❯

alignment with group objectives and client needs. * Own product performance-tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution. * Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions. * Shape product roadmaps that deliver both short-term value and long-term differentiation-balancing ambition with feasibility. * Work … well-maintained and clearly prioritised backlog that delivers value early and often. * Champion simplicity and usability-ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas. * Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making. * Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? * Proven experience owning digital products in a tech-enabled or service-oriented environment. * A commercially minded product thinker who blends customer empathy with business acumen. * Strong strategic capability, combined with hands-on delivery experience. * Excellent communication and stakeholder management skills-able to influence at all levels. * Comfort working in environments More ❯

make and the work we do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership and direction to the product More ❯

make and the work we do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership and direction to the product More ❯

Description: The Purpose of the Role: To lead and develop the e-commerce category strategies for Food & Drink products, focusing on achieving revenue and profitability targets through market analysis, customer insights, and collaboration across teams. Key Responsibilities: Develop and implement comprehensive category strategies to achieve and exceed revenue and profitability targets. Analyse market trends, customer behaviour, and competitive … landscape to identify growth opportunities. Use data-driven insights to identify and implement continuous improvements to site and category performance. Collaborate with digital, product, engineering, UX, operations, and customer service teams to ensure seamless customer experiences. Coordinate with supply chain and logistics to manage inventory levels and demand forecasting. Drive on-site campaign activity and promotional changeovers based … on commercial opportunities and customer demand. Enhance the customer journey from discovery to post-purchase, leveraging data for decision-making. Location: This role can be based in Nuneaton or London, with occasional travel to other H&B locations. We support flexible and hybrid working arrangements with a minimum of 2 days in the office. The Person: Key Requirements More ❯

role supports the Head of Ecommerce and plays a key part in maintaining and optimising website performance. Based in Haywards Heath, the Ecommerce Assistant collaborates across the product, marketing, customer service, and development teams to deliver a high-quality user experience. Website Maintenance & Optimisation Regularly review and optimise website content, ensuring all information is accurate, timely, and aligned with … usability and conversion rates. Content & Merchandising Manage content uploads for landing pages, banners, promotional campaigns, and blog content across the site. Visually merchandise product categories based on performance data, customer insights, and seasonal trends. Own the search and merch platform including rule creation and implementation. Collaborate closely with the product and marketing team to ensure timely and accurate product … team to ensure paid channels are aligned to trading plan with a tailored landing page strategy. Performance Analysis & Reporting Utilise Google Analytics and other analytics tools to regularly review customer behaviour, site performance, and identify opportunities for improvement. Contribute to the preparation of weekly and monthly ecommerce performance reports, providing actionable insights. Customer Experience Work closely with Customer More ❯

role supports the Head of Ecommerce and plays a key part in maintaining and optimising website performance. Based in Haywards Heath, the Ecommerce Assistant collaborates across the product, marketing, customer service, and development teams to deliver a high-quality user experience. Website Maintenance & Optimisation Regularly review and optimise website content, ensuring all information is accurate, timely, and aligned with … usability and conversion rates. Content & Merchandising Manage content uploads for landing pages, banners, promotional campaigns, and blog content across the site. Visually merchandise product categories based on performance data, customer insights, and seasonal trends. Own the search and merch platform including rule creation and implementation. Collaborate closely with the product and marketing team to ensure timely and accurate product … team to ensure paid channels are aligned to trading plan with a tailored landing page strategy. Performance Analysis & Reporting Utilise Google Analytics and other analytics tools to regularly review customer behaviour, site performance, and identify opportunities for improvement. Contribute to the preparation of weekly and monthly ecommerce performance reports, providing actionable insights. Customer Experience Work closely with Customer More ❯

of outpacing market growth. This leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. The leader must possess a keen … understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer experience). Ensure sales coverage aligns and is established to execute on strategy, and effectively … manage resource utilization to help maximize revenue. Build and develop the capabilities of customer service, account managers, field application engineers, sales managers & key account managers to execute on the go-to-market strategy. Develop initiatives and localized teams to target improved customer service levers to meet required customer scorecard performance & customer satisfaction. Build strategic, executive level More ❯

We’re looking for a CRM Manager to lead and deliver a best-in-class CRM strategy for Russell & Bromley. In this role, you will be responsible for driving customer acquisition, improving retention, and fostering long-term customer advocacy. Working closely with the Head of Marketing, you will leverage customer insights and CRM expertise to create an … part of our next chapter? About the Role Own and execute the cross-channel CRM strategy, including measurement and reporting. Deliver targeted CRM campaigns (currently email-first) to drive customer success. Collaborate with cross-functional teams (marketing, e-commerce, retail, IT) to develop and implement CRM campaigns that support business goals from acquisition to loyalty. Work with platforms such … as Emarsys, SAP, D365, Wunderkind, and GA to track data and inform decisions across all stages of the customer journey. Be the authority on customer and engagement health, providing ongoing insights and performance updates to the business. Full accountability for Russell & Bromley’s email channel, including strategic planning, segmentation, deployment, and performance measurement. Supported by digital marketing and More ❯

Senior Market Researcher (12 Month Fixed Term Contract) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, enables businesses to deliver always-on, impeccable customer service and transform their customer experiences. … Fin can be integrated with our Helpdesk to form the Intercom Customer Service Suite, which offers AI-enhanced support for complex or high-touch queries requiring human intervention. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets new standards in customer service. We value pushing boundaries, building swiftly and intensely, and delivering exceptional value … quantitative and qualitative data to derive actionable insights about our customers, products, sales, marketing efforts, and overall business performance. This understanding is deeply integrated across the company to improve customer outcomes. Team RAD focuses on high-impact initiatives that significantly influence our products, customers, and business growth. You will own and lead research projects from inception to completion, driving More ❯

directly to the Chief Marketing Officer, you will play a pivotal role in shaping how we bring our stablecoin and payments products to market, drive adoption, and share compelling customer stories. You will be responsible for developing go-to-market (GTM) strategies, crafting value propositions and messaging, enabling our commercial teams, and feeding customer insights back into the … business. This role requires a strategic thinker who is also an effective doer - someone comfortable working cross-functionally across marketing, product, sales, and customer success to drive measurable impact. You'll be expected to raise the bar in how we communicate value to customers and position BVNK within a competitive, fast-evolving category. Key Areas of Responsibilities: Product GTM … marketing, sales, and account management to define launch goals, timelines, and key activities. Build and maintain a forward-looking launch calendar to ensure cross-functional alignment. Track launch performance, customer engagement, and internal enablement metrics; feed insights into future launches. Create scalable playbooks and documentation to support lifecycle product marketing as BVNK grows. Develop high-impact sales enablement materials More ❯

directly to the Chief Marketing Officer, you will play a pivotal role in shaping how we bring our stablecoin and payments products to market, drive adoption, and share compelling customer stories. You will be responsible for developing go-to-market (GTM) strategies, crafting value propositions and messaging, enabling our commercial teams, and feeding customer insights back into the … business. This role requires a strategic thinker who is also an effective doer - someone comfortable working cross-functionally across marketing, product, sales, and customer success to drive measurable impact. You'll be expected to raise the bar in how we communicate value to customers and position BVNK within a competitive, fast-evolving category. Key Areas of Responsibilities: Product GTM … marketing, sales, and account management to define launch goals, timelines, and key activities. Build and maintain a forward-looking launch calendar to ensure cross-functional alignment. Track launch performance, customer engagement, and internal enablement metrics; feed insights into future launches. Create scalable playbooks and documentation to support lifecycle product marketing as BVNK grows. Develop high-impact sales enablement materials More ❯

directly to the Chief Marketing Officer, you will play a pivotal role in shaping how we bring our stablecoin and payments products to market, drive adoption, and share compelling customer stories. You will be responsible for developing go-to-market (GTM) strategies, crafting value propositions and messaging, enabling our commercial teams, and feeding customer insights back into the … business. This role requires a strategic thinker who is also an effective doer - someone comfortable working cross-functionally across marketing, product, sales, and customer success to drive measurable impact. You'll be expected to raise the bar in how we communicate value to customers and position BVNK within a competitive, fast-evolving category. Key Areas of Responsibilities: Product GTM … marketing, sales, and account management to define launch goals, timelines, and key activities. Build and maintain a forward-looking launch calendar to ensure cross-functional alignment. Track launch performance, customer engagement, and internal enablement metrics; feed insights into future launches. Create scalable playbooks and documentation to support lifecycle product marketing as BVNK grows. Sales Enablement Develop high-impact sales More ❯

crucial role in shaping the future of our product, reporting directly to the VP of Product. You'll bring a strategic mindset and a strong execution focus, ensuring that customer needs translate into impactful product decisions. You'll spend time speaking with customers, understanding their challenges, and turning insights into well-scoped, high-quality features. You'll work closely … deliver exceptional value to our customers. Collaborate with the development team: You'll be the bridge between our customers and our development team by representing the voice of the customer throughout the build process. Champion the product: As a product champion, you'll collaborate closely with our product marketing and customer success teams. Together, you'll coordinate effective … product launches, ensuring that our messaging resonates with our customers and drives adoption. Who You Are You think from a customer's point of view and are relentless in understanding their challenges, needs, and workflows. You have a deep understanding of the recruitment industry or B2B SaaS startups, allowing you to hit the ground running without a steep learning More ❯

team. As the sole provider of Salesforce DevOps rooted in true DevOps best practices, we're looking for a passionate individual who can translate complex technical features into compelling customer-centric stories, drive strategic product launches, and ultimately, accelerate our market leadership. We are particularly interested in candidates who have experience working with a diverse collection of products and … impactful sales collateral decks, product demos, competitive battle cards, and delivering effective training. Uncover Market Opportunities: Through thorough market research and competitive analysis, you will identify key market trends, customer needs, and opportunities for product growth, directly influencing product strategy and development. Optimise Marketing ROI: You will track and analyse the performance of product launches and product marketing-led … Functional Collaboration: You will work closely with product managers, sales, engineering, and other marketing team members, building strong relationships and ensuring seamless collaboration and execution of marketing plans. Champion Customer Insights: In partnership with product management you will work together to undertake customer research to shape positioning, messaging, and marketing strategies. You will ensure our products and marketing More ❯

team. As the sole provider of Salesforce DevOps rooted in true DevOps best practices, we're looking for a passionate individual who can translate complex technical features into compelling customer-centric stories, drive strategic product launches, and ultimately, accelerate our market leadership. We are particularly interested in candidates who have experience working with a diverse collection of products and … impactful sales collateral decks, product demos, competitive battle cards, and delivering effective training. Uncover Market Opportunities: Through thorough market research and competitive analysis, you will identify key market trends, customer needs, and opportunities for product growth, directly influencing product strategy and development. Optimise Marketing ROI: You will track and analyse the performance of product launches and product marketing-led … Functional Collaboration: You will work closely with product managers, sales, engineering, and other marketing team members, building strong relationships and ensuring seamless collaboration and execution of marketing plans. Champion Customer Insights: In partnership with product management you will work together to undertake customer research to shape positioning, messaging, and marketing strategies. You will ensure our products and marketing More ❯

that, we need you to join us. Location: Madrid for an onboarding period of 6-9 months with an option to extend and a planned relocation to London after. Customer base will be in the UK region, involving travel to meet clients in person. The Team Our Value Engineers (VE) are the trusted advisor for customers and work on … the intersection of technology and business. Value Engineers partner with sales and customers to create compelling solutions to critical business problems. A great VE understands the customer, the technology, and the sales cycle making it what may be the most interesting, challenging, and fulfilling role in enterprise technology sales. You will be joining the Global VE Center of Excellence … you to grow your career at Celonis. Your journey will start with onboarding & enablement to develop your business and Celonis skills through a combination of hands-on experience in customer engagements and different pieces of training which cover amongst others the Celonis Process Intelligence, domain knowledge, presentation & demo skills, discovery & objection handling as well as value selling. The work More ❯

users from uncertainty to clarity whilst inspiring, motivating and enabling customers to build the retirement that they want. Job Role Accountabilities: Drive forwards the vision & roadmap, ensuring it meets customer needs and drives high engagement. Work collaboratively with designers, developers, content creators, and behavioural experts to build a highly interactive and inspiring product experience. Develop and refine user stories … acceptance criteria, and backlog items, prioritising features that deliver maximum customer value. Champion customer insights, using data and research to continuously refine the product. Collaborate with marketing and engagement teams to drive adoption and usage. Experiment with AI-driven tools, gamification, and social features to enhance engagement. Ensure a seamless integration with other key propositions, such as financial … having the persistence to see a job through to conclusion Experience Experience as a Product Owner or Product Manager, ideally within a digital consumer product. A deep understanding of customer engagement and experience design - you know how to inspire, motivate, and drive action. Proven experience taking digital products from concept (0) to launch (1), including defining MVPs, validating assumptions More ❯

our new Network API team. The team's purpose is to deliver API products that unlock the value of our technology assets and meet the needs of a new customer - the Developer. We will do this by designing and building a new suite of API products to be scaled across Vodafone markets, commercialising the APIs to maximise value, and … wider market adoption and buy in. This role will lead the portfolio strategy, vision and product development, as well as ensuring best in class market execution to deliver best customer experience. Key activities include leading developing global product strategy, product definition and prioritizing development & engineering efforts and product performance. Functional leadership, coaching and development of the Network API Product … LRP. Planning and setting product investments to align with the portfolio vision and strategy. Analysing industry trends and segments to support the portfolio strategy. Working collaboratively with market and customer insights to guide best practice execution and customer segment requirements. Defining development priorities and ensuring agile squads deliver to delivery milestones to achieve roadmap in collaboration with Technology More ❯

us through our venue brands; Mecca Bingo and Grosvenor Casino. We employ circa 8,000 people globally, with our UK office functions being located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar, which is home to our existing Rank Digital function. We are evolving as a business and are adding some … offering. By joining an office-based or operational function with us, you’ll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams. Job Description We want to expand our Data Science function further within our well-established strong data-driven Centralised Analytical department. Our Data Science mission is to … build machine learning models in the production environment relative to Marketing, Customer Insights, and Safer Gambling and establish a strong culture of data-driven decision-making in our organisation's strategy. We are looking for an experienced MLOps Engineer to support the delivery of ML products. You will work closely with the Data Science team to understand the data More ❯