26 to 50 of 133 Remote Customer Insight Jobs

roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and … liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to improve website usability and performance. Take practical, insight-driven approach to website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a More ❯

roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and … liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to improve website usability and performance. Take practical, insight-driven approach to website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a More ❯

data and innovation to join a forward-thinking energy business on a contract basis. This role is perfect for someone who thrives on identifying customer-centric solutions, building data-driven products, and leading strategic initiatives from the ground up. Key Responsibilities: Drive the development of data products with a … focus on leveraging customer data to influence behavioural change. Work closely with engineers and designers to solve real-world problems and deliver impactful technical solutions. Build a platform that houses data models, with an immediate focus on a debt propensity model . Design and run quick experiments and proof … innovation-led environment. Demonstrable prototyping and testing experience -must be hands-on with experimentation. Experience collaborating directly with engineers and designers. Deep understanding of customer behaviour and experience using data as evidence for prioritisation. Ability to think strategically and commercially, beyond pure delivery. Strong stakeholder management and communication skills. More ❯

data and innovation to join a forward-thinking energy business on a contract basis. This role is perfect for someone who thrives on identifying customer-centric solutions, building data-driven products, and leading strategic initiatives from the ground up. Key Responsibilities: Drive the development of data products with a … focus on leveraging customer data to influence behavioural change. Work closely with engineers and designers to solve real-world problems and deliver impactful technical solutions. Build a platform that houses data models, with an immediate focus on a debt propensity model . Design and run quick experiments and proof … innovation-led environment. Demonstrable prototyping and testing experience -must be hands-on with experimentation. Experience collaborating directly with engineers and designers. Deep understanding of customer behaviour and experience using data as evidence for prioritisation. Ability to think strategically and commercially, beyond pure delivery. Strong stakeholder management and communication skills. More ❯

DATA INSIGHT ANALYST UP TO £70,000 LONDON A leading fintech company is looking for an Insights Analyst to join their growing team. This role offers the chance to collaborate with multiple teams, working closely with senior stakeholders to turn complex data into actionable opportunities. THE ROLE: As a … Data Insight Analyst , you will: Develop customer segmentation models to identify high-value audiences and drive revenue growth. Analyse customer retention, dealership activation, and marketing performance to optimise strategy. Work with teams across the business to enhance personalisation, reduce churn, and improve customer lifetime value. Assess … initiatives with data-driven insights. YOUR SKILLS AND EXPERIENCE: To be successful in this role, you will have: Strong analytical skills with experience in customer insights, marketing analytics, or business intelligence. Proficiency in SQL, is a must have. Google Analytics experience is strongly preferred. Familiarity with marketing performance metrics More ❯

DATA INSIGHT ANALYST UP TO £70,000 LONDON A leading fintech company is looking for an Insights Analyst to join their growing team. This role offers the chance to collaborate with multiple teams, working closely with senior stakeholders to turn complex data into actionable opportunities. THE ROLE: As a … Data Insight Analyst , you will: Develop customer segmentation models to identify high-value audiences and drive revenue growth. Analyse customer retention, dealership activation, and marketing performance to optimise strategy. Work with teams across the business to enhance personalisation, reduce churn, and improve customer lifetime value. Assess … initiatives with data-driven insights. YOUR SKILLS AND EXPERIENCE: To be successful in this role, you will have: Strong analytical skills with experience in customer insights, marketing analytics, or business intelligence. Proficiency in SQL, is a must have. Google Analytics experience is strongly preferred. Familiarity with marketing performance metrics More ❯

other Performance Analysis Understand the subscription profitability model and help identify key growth drivers. Monitor and define trajectory for subscription KPIs, generating reports on customer behaviour and program efficiency. Track subscription trends, ensuring data accuracy and timely insights for management. Familiarise, own and Improve the Subscription lookalike model. Extend … the lookalike model to other relevant metrics (ie AOV). Understand current performance and drivers of loyalty. A/B Testing and Customer Insights Design, execute, and report on A/B tests to optimise subscription offerings, pricing, and customer engagement strategies. Analyse customer behaviour to identify More ❯

do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership More ❯

do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership More ❯

do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership More ❯

do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership More ❯

do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership More ❯

do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership More ❯

or audio/visual material into clear, understandable, and idiomatically correct English. Leverage knowledge of culture, media, and language of target area to provide customer insights from translated materials. Use a variety of computer programs including Microsoft Office products and SharePoint. Must be able to learn new tools and More ❯

talent with the growth, productivity and efficiency objectives of frontline and flexible workforces. Who you are We are looking for a passionate and strategic Customer Success Leader to join our team in the UK. This is a high-impact role focused on driving customer outcomes, enhancing retention, and … identifying growth opportunities across a portfolio of strategic accounts. You'll be the local voice of the customer, deeply embedded in both the post-sales journey and supporting the pre-sales cycle. Working closely with Sales, Product, and the broader CX team, you'll bring customer insights to … life and shape the customer experience. What you will do Own and manage a portfolio of strategic accounts across our customer verticals in the UK, acting as the voice of the customer on the ground, gathering insights, surfacing risks, and driving retention strategies. Lead Quarterly Business Reviews More ❯

At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee-first process. Our vision is the same: a place where employees know they can thrive. TTEC Digital is a remote-first employer, giving you the flexibility … thrive, fulfilled by their purpose, influence, and teammates. The Principal Solutions Architect is the lead for delivering D365 solutions with responsibility for being both customer-facing and revenue-generating in a pre-sales capacity. This individual will gather client technical and business requirements, provide Dynamics 365/CRM consulting … technical skills with Dynamics 365 CRM including design, architecture, installation, configuration, deployment, and customization. Preferred experience in Power Platform, Power Apps, Data/AI, Customer Insights, Power BI, Modern Workplace, SharePoint, etc. Certification in relevant Microsoft discipline(s) preferred. Consulting leadership experience working for a Microsoft partner with spectacular More ❯

Global Customer Success Manager | Commodity Price Reporting & Analytics | PE-Owned | London (Hybrid) We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities , delivering critical price data, news, analytics, and events across agriculture, forest products, metals & mining, and new-generation energy markets . … Their data supports trading and risk management for businesses worldwide. The Role: As Global Customer Success Manager , you will own and manage a portfolio of global clients, delivering a best-in-class customer experience . You will work with complex, high-value accounts across multiple stakeholders, ensuring engagement … quarterly business reviews and account planning with Account Managers. Identify upsell and cross-sell opportunities, supporting revenue growth. Deliver onboarding and adoption plans , ensuring customer engagement. Monitor usage analytics to proactively address adoption challenges. Lead customer training sessions and ensure knowledge-sharing across teams. Collaborate with Sales, Product More ❯

Global Customer Success Manager | Commodity Price Reporting & Analytics | PE-Owned | London (Hybrid) We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities , delivering critical price data, news, analytics, and events across agriculture, forest products, metals & mining, and new-generation energy markets . … Their data supports trading and risk management for businesses worldwide. The Role: As Global Customer Success Manager , you will own and manage a portfolio of global clients, delivering a best-in-class customer experience . You will work with complex, high-value accounts across multiple stakeholders, ensuring engagement … quarterly business reviews and account planning with Account Managers. Identify upsell and cross-sell opportunities, supporting revenue growth. Deliver onboarding and adoption plans , ensuring customer engagement. Monitor usage analytics to proactively address adoption challenges. Lead customer training sessions and ensure knowledge-sharing across teams. Collaborate with Sales, Product More ❯

communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn't just … it all happen - simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers. What you'll do As Customer Insights Quality Specialist, you will play a key role in the Networks Quality UK team, focused on Customer Insights. You will support senior … managers with Customer Insights data extraction, analysis and reporting regularly. You will perform Customer Insights KPI reporting and trend analysis. You will understand market specific customer usage behaviour trends and conduct tool-based data analysis on customer usage for predictive failure detection and quality improvements. You More ❯

will be pivotal in setting us apart from the competition by creating a market-leading social media presence, keeping updated on social trends and customer insights. Responsibilities: You will reimagine social media for the Experian brand. You'll develop and implement an industry-leading social media and influencer strategy More ❯

A unique opportunity to shape our customer research function, defining methodologies, tools and processes Freedom to shape a mixed-method research approach, working across both deep user interviews and data-driven insights to paint a holistic picture of our customer You will make a direct impact on product … Khosla Ventures. They believe in our vision that the law should be accessible to everyone, and this is where your skills will directly shape customer experience in a company that's growing quickly. Your manager and team Our org structure is made up of pods with distinct areas of … CEO, will develop your skills and enable you to deliver on the pod mission. This is what you'll be doing As a Senior Customer Research Analyst at Genie AI you'll be joining us in a dynamic stage of our growth so you'll face lots of different More ❯

At Convergence Group, weve spent the last 20 years building a reputation for being bold, customer-focused, and product-led. Now, as we enter an exciting growth phase, were looking for a strategic, commercially sharp, and people-first leader to join our Operating Board as Director of Customer Success. Youll lead our Service Delivery Managers and Customer Success Managers - the front line of our customer experience - and play a critical role in retention, renewals, and driving Annual Recurring Revenue (ARR). Youll be the voice of the customer across the business, making sure everything … we do aligns with the exceptional service we promise. What Youll Do: Lead the Customer Success function to deliver outstanding service, maximise retention, and drive recurring revenue growth. Design and execute a strategy focused on renewals, satisfaction, and retention, aligned with business growth and ARR goals. Own the Renewals More ❯

At Convergence Group, we ve spent the last 20 years building a reputation for being bold, customer-focused, and product-led. Now, as we enter an exciting growth phase, we re looking for a strategic, commercially sharp, and people-first leader to join our Operating Board as Director of … Customer Success. You ll lead our Service Delivery Managers and Customer Success Managers - the front line of our customer experience - and play a critical role in retention, renewals, and driving Annual Recurring Revenue (ARR). You ll be the voice of the customer across the business … making sure everything we do aligns with the exceptional service we promise. What You ll Do: Lead the Customer Success function to deliver outstanding service, maximise retention, and drive recurring revenue growth. Design and execute a strategy focused on renewals, satisfaction, and retention, aligned with business growth and ARR More ❯

and work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants: Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment … Analysis: Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring: Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics: Use machine learning models to predict potential fraud based on historical data … range of data points. Document Verification: Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services Customer Insights: Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. Marketing Campaigns: Use AI to target customers More ❯

Days Onsite per Month) The Company This leading travel group is undergoing a commercial transformation, with a renewed focus on pricing, forecasting and customer insights. As part of this shift, they’re investing in a newly created analytics function to drive smarter pricing and commercial decision-making across their … is a new role focused on owning pricing analytics across the business — consolidating processes currently handled by separate product teams and creating a centralised, insight-led pricing function. You’ll drive both day-to-day pricing activity and contribute to strategic projects such as market analysis, promotions and pricing More ❯