201 to 225 of 283 Remote Incident Management Jobs

however service desk is 24/7 so some evening/night/weekend shifts may be required). This role will be hybrid working. Responsibilities: - Provide Service Desk Management support. - Perform GAP analysis on the ICT Service Desk and use their experience to review and provide recommendations on implementation of KPIs, SLAs, Reporting, Staffing Model, ITSM tool, and … effective management of all service requests. Essential Skills: - Educated with degree in IT, Business Management, or related field, or holds equivalent level of professional IT qualifications. Or equivalent industry experience in this field. - Significant experience of working in an ICT service or support function with proven ability of managing service desk functions. - Experience of incident management … procedures surrounding IT. - Experience of Change managing applications, end user devices, network infrastructure and telecommunications systems and services in an ITIL compliant environment. Desirable Skills: - Qualified in ITIL service management - Experience of using/developing SysAid ITSM tool. If you would like to hear more about this opportunity please get in touch. More ❯

business needs. Overview: Netcompany is seeking a dedicated DevOps Engineer Apprentice to bolster their NHS project team. In this role, the chosen candidate will be instrumental in enhancing the incident management protocols, advancing observability and monitoring strategies, and refining CI/CD practices within the AWS ecosystem. Responsibilities: Collaborating with cross-functional teams to ensure smooth and reliable … incident management using Jira and Service Now. Developing and implement observability and monitoring solutions to ensure high system availability and performance. Contributing to maintaining and improving CI/CD pipelines, ensuring efficient code integration and deployment on AWS. Supporting the design and execution of automated test strategies to enhance the quality and security of cloud-based applications. The … successful candidate must have: Experience with AWS cloud services and management tools. Familiarity with the DevOps lifecycle. Working knowledge of monitoring operations within a cloud environment. Knowledge/understanding of Python. Knowledge of CI/CD tools and practices. Understanding of infrastructure as code and orchestration technologies. Effective problem-solving in incident and event management. Ability to communicate More ❯

the right controls to ensure the security and integrity of relevant information. Your role will cover several core areas, vulnerability assessments (scanning and reporting), system hardening, endpoint security and incident management. You will ensure relevant documentation around these activities is maintained while working effectively with the wider team. The Skills This role requires a Security Engineer possessing a blend … of Information Security and Cyber Security skills with knowledge of: Cloud Security (AWS) Experience in Vulnerability Assessments and Incident Management, Implementation of security controls, UK Information Security standards (eg. MoD, NCSC, NIST), Excellent communication skills, Clearance UK Security Clearance is essential to start. Apply To apply, follow the instructions on this page, send an updated CV to myles More ❯

# Site Reliability EngineerRemote - APAC/EngineeringThe Tyk API Management platform is helping to drive the connected world and power new products and services. We're changing the way that organisations connect any number of their systems and services.Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media … varied user base hailing from every continent - even Antarctica. Our MissionTyk is on a mission to connect every system in the world. We've started by building an API Management platform. Total flexibility, default remote, radical responsibility If this sounds like an environment that you believe could work for you then read on to find out more. The role … to improve, as we will look to you for new ideas, solutions and metrics on how we can improve the platform. You will also be our first line of incident management to our clients and will help define our response going forward. This is a great opportunity to become an integral part of Tyk as we continue on More ❯

Site Reliability Engineer Remote - Canada, Americas/Engineering We offer The Tyk API Management platform is helping to drive the connected world and power new products and services. We're changing the way that organisations connect any number of their systems and services.Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance … user base hailing from every continent - even Antarctica. Our Mission Tyk is on a mission to connect every system in the world. We've started by building an API Management platform. Total flexibility, default remote, radical responsibility If this sounds like an environment that you believe could work for you then read on to find out more. The role … to improve, as we will look to you for new ideas, solutions and metrics on how we can improve the platform. You will also be our first line of incident management to our clients and will help define our response going forward. This is a great opportunity to become an integral part of Tyk as we continue on More ❯

The Role This role involves systems administration and development within the Information Management & Technology team, supporting patient information systems such as SystmOne and internal applications like patient portals. Key responsibilities include managing service desk calls, maintaining accurate records of incidents and resolutions, and providing clear, non-technical customer support. You will collaborate with clinical and administrative teams to review … into system enhancements. Troubleshoot technical issues and redirect as needed. Ensure compliance with national and local system governance requirements. Essential for the role Working knowledge of ITIL principles including Incident Management, Problem Management, and Change & Release Management. Proficient in standard PC applications (e.g., PowerPoint, Word, Excel). Experience in a fast-paced business environment with the ability More ❯

and continuous improvement Manage post go-live support with a focus on data analytics, technical optimization and ongoing product education Serve as the main point of contact for technical incident management, translating complex issues for non-technical stakeholders and driving swift resolution Build strong, trust-based client relationships, acting as a strategic partner throughout the merchant lifecycle About … you: Strong project management skills with experience in fintech and payments Technical proficiency to understand and troubleshoot platform issues, with the ability to communicate technical information clearly to clients Data analysis capabilities to monitor performance and identify optimization opportunities Excellent interpersonal skills to build lasting client relationships and manage cross-functional collaboration Proactive problem solver with experience in incident and escalation management Languages: German or other languages are beneficial What happens next? Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes. Then it's time for a second interview! The meeting will be conducted by our Department Lead and will be 30 minutes. As More ❯

We're flexible! We're happy to receive applications in English or German. Your tasks: In this key role, you will take on professional responsibilities within the Cyber Security Management team, supporting departments in managing Cyber Detection and Protection measures, including Vulnerability Management, Security Information and Event Management (SIEM), Incident Management, and overseeing the Change … pragmatic solutions with a sense of proportion Knowledge of security-relevant technologies, methods, and procedures, as well as preferably familiarity with banking or derivatives exchange processes Proficient in Project Management and Stakeholder Management Methodical and goal-oriented approach to work, with the ability to work autonomously within a team setting Experience with Information Security Standards such as BSI More ❯

candidates will have the following: Formal education or personal interest in IT, Computer Science, or a related field Knowledge in SQL Strong problem-solving and troubleshooting abilities. Knowledge of incident management and support processes (e.g., ITIL principles). Exposure to tools such as Google Workspace, Jira, Confluence, and Slack An outgoing vibrant personality and able to work well More ❯

education or personal interest in IT, Computer Science, or a related field Knowledge in SQL Understanding of XML or equivalent technologies Strong problem-solving and troubleshooting abilities. Knowledge of incident management and support processes (e.g., ITIL principles). Exposure to tools such as Google Workspace, Jira, Confluence, and Slack An outgoing vibrant personality and able to work well More ❯

you'll oversee the production environment by ensuring system availability and maintaining a comprehensive perspective on overall health. You'll develop tools and software to support and streamline the management of platform infrastructure and key applications. A major focus will be enhancing the dependability, performance, and delivery speed of our software products. You'll also be responsible for analysing … Suite, including tools like Loki, Mimir, and Tempo Background in administering or developing with popular monitoring and automation tools such as Splunk, Datadog, PagerDuty, or Rundeck Experience using configuration management platforms like Ansible, Puppet, or Chef Professional certifications in cloud DevOps, such as AWS Certified DevOps Engineer or Google Cloud Professional DevOps Engineer, or similar credentials Do You Have … Skilled in using observability and monitoring tools such as Prometheus, Grafana, ELK stack, or AWS CloudWatch Excellent analytical and troubleshooting abilities, especially within complex distributed systems Proven experience handling incident management and conducting blameless postmortems, including leading cross-functional teams through resolution and communication during critical outages Benefits Life Insurance - 4 x Annual Salary Private Medical Insurance Employee More ❯

in new and exciting ways. Responsibilities About the Role: This for a Client Services Project Manager is assigned to a specific campus and are responsible for the control and management of all client requirements within their Area of Responsibility (AOR). This role will be direct client facing and work in support of client requirements. Predominantly based between Corsham … Update Client Fit Out Schedule. Update Risks and Issues Log as required. Update Supplier Portals if applicable. Resolve any incidents and confirm to Head of Client Services when complete. Incident Management and Resolution. Project Closure On completion inspect installation with supplier. Create Snag List and confirm Timescales for resolution. Issue Practical Completion certificate (PCC) and arrange handover with … Skills & Experience Required: Strong technical knowledge of both: Data Centre Infrastructure (power, cooling, cabling, fitouts) Physical Security Systems (access control, CCTV, intrusion detection) Extensive experience in project or operations management within data centres, critical infrastructure, or physical security environments. Demonstrated success in building and leading high-performing teams. Experience with P&L ownership, budgeting, and financial reporting. Strong client More ❯

and recommendations related to proposed solutions as well as functional and system design specifications. Lead team members and peers by fostering collaboration, clearly communicating ideas and perspectives to senior management, initiating and overseeing projects, managing resources effectively, resolving issues, and ensuring accountability for both personal and team performance. Liaise between clients/users and technology architects/developers to … Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring. Work with third party vendors during requirements, design and testing phases. Escalate and communicate issues to VertexOne Management or Clients as needed. Work cooperatively in a team environment to meet the goals of the department and of the company. Client on-site meetings during key phases of … User Guides, Defect Analysis Reports etc. Proficiency in SQL (SELECT Statements, Joins, Subqueries, Data filtering and sorting and Data Manipulation) is preferred Understanding software development process and IT project management methodologies (Agile/Waterfall, Hybrid) and relational database principles, data analysis and incident management tools (e.g., Jira). Experience working with AI tolls for data analysis, process More ❯

Bókun is a business management software created specifically for suppliers of tours, attractions, and experiences around the world. Its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels alongside enabling 3rd parties to build and connect to our platform while optimizing supplier operations with new tools and services to support business growth. … Bókun acts as a booking engine, an inventory channel manager, a price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies. About Tripadvisor Tripadvisor, the world's largest travel site , is on a mission to enable travelers to unleash the full potential of every trip. With over … tickets. Ensure excellent troubleshooting documentation. Act as an internal escalation route for all Tier 1 support issues. Collaborating with technical teams to help with support escalations. Follow best practice incident management processes to meet your monthly goals (Response time, Quality scores, Customer Satisfaction metrics). The ideal person for this role will be: 1-3 years of proven More ❯

for good. Join us to help us build a more resilient world together. The role As a Site Reliability Engineer, you will contribute to the evolution of the strategic management of our GCP infrastructure, and of DevOps practices like incident management, SLOs and error budgets. You will champion observability as a way to improve mean time to … use for the engineering teams. Build visibility into infra costs to raise awareness across engineering and empower teams to make cost-aware decisions. Champion reliability best practices by shaping incident processes, defining SLOs, and fostering a culture of ownership and continuous improvement. About you You are able to prioritize collaboratively between tactical problems and strategic direction. You are comfortable More ❯

from not being restricted to one area, but allows the team to branch out into several domains including, but not limited to, infrastructure, software development and deployment, networking, database management and virtual containerisation Core Responsibilities: Application design Application development Incident Management Virtual infrastructure management System health monitoring tools Database administration Supporting bespoke critical applications Skills - Must More ❯

techniques and standards Collaborates with Application Solution Architects, IS Business Analysts and other technical resources on the delivery of application functionality Participates in tier 3 application support activities including incident management and the assessment and delivery of application upgrades and patches Performs other duties as assigned Complies with all policies and standards Education/Experience: A Bachelor's … Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions Intermediate - Ability to work independently Intermediate - Demonstrated analytical skills Intermediate - Demonstrated project management skills Intermediate - Demonstrates a high level of accuracy, even under pressure Intermediate - Demonstrates excellent judgment and decision making skills License/Certification: Scaled Agile Framework (SAFe) preferred Pay Range More ❯

techniques and standards Collaborates with Application Solution Architects, IS Business Analysts and other technical resources on the delivery of application functionality Participates in tier 3 application support activities including incident management and the assessment and delivery of application upgrades and patches Performs other duties as assigned Complies with all policies and standards Education/Experience: A Bachelor's … Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions Intermediate - Ability to work independently Intermediate - Demonstrated analytical skills Intermediate - Demonstrated project management skills Intermediate - Demonstrates a high level of accuracy, even under pressure Intermediate - Demonstrates excellent judgment and decision making skills License/Certification: Scaled Agile Framework (SAFe) preferred Pay Range More ❯

techniques and standards Collaborates with Application Solution Architects, IS Business Analysts and other technical resources on the delivery of application functionality Participates in tier 3 application support activities including incident management and the assessment and delivery of application upgrades and patches Performs other duties as assigned Complies with all policies and standards Education/Experience: A Bachelor's … Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions Intermediate - Ability to work independently Intermediate - Demonstrated analytical skills Intermediate - Demonstrated project management skills Intermediate - Demonstrates a high level of accuracy, even under pressure Intermediate - Demonstrates excellent judgment and decision making skills License/Certification: Scaled Agile Framework (SAFe) preferred Pay Range More ❯

techniques and standards Collaborates with Application Solution Architects, IS Business Analysts and other technical resources on the delivery of application functionality Participates in tier 3 application support activities including incident management and the assessment and delivery of application upgrades and patches Performs other duties as assigned Complies with all policies and standards Education/Experience: A Bachelor's … Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions Intermediate - Ability to work independently Intermediate - Demonstrated analytical skills Intermediate - Demonstrated project management skills Intermediate - Demonstrates a high level of accuracy, even under pressure Intermediate - Demonstrates excellent judgment and decision making skills License/Certification: Scaled Agile Framework (SAFe) preferred Pay Range More ❯

techniques and standards Collaborates with Application Solution Architects, IS Business Analysts and other technical resources on the delivery of application functionality Participates in tier 3 application support activities including incident management and the assessment and delivery of application upgrades and patches Performs other duties as assigned Complies with all policies and standards Education/Experience: A Bachelor's … Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions Intermediate - Ability to work independently Intermediate - Demonstrated analytical skills Intermediate - Demonstrated project management skills Intermediate - Demonstrates a high level of accuracy, even under pressure Intermediate - Demonstrates excellent judgment and decision making skills License/Certification: Scaled Agile Framework (SAFe) preferred Pay Range More ❯

data and security consistency across all People Tech platforms. As an Engineer, you will triage and respond to queries from across the business. Alongside this, collaborate with People Tech Management, Product and Principal Engineers and other workday functional areas on any data requirements focusing on Workday support with additional cross-functional support opportunities in other technologies. What you will … technologies that could be used to improve effectiveness, efficiency and user experience Support/provide input to develop the HR technology systems, service road map, change control processes and incident management frameworks Provide technical content to support the development of materials to effectively train end-users on how to use the HR system On-call Support as required … developer in implementing and managing Core HCM/HRIS (specifically Workday) platforms and other systems across the employee lifecycle - such as L&D, Talent Acquisition, Service Delivery, and compensation management platforms. 1+ years of proven experience in software development with a proven track record delivering high quality software Familiarity with compliance regulations and data privacy practices related to People More ❯

issues across a number of domains including infrastructure, code, networking and databases with enough knowledge to be able to fault find and identify the root cause. Core Responsibilities involved: Incident management Application design and development Site reliability (observability, alerting, high-availability, self-healing systems etc.) Database administration Infrastructure provisioning Process automation Respond to change requests Skills & Experience Oracle … principles of continually building, testing and integrating the software that developers produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Configuration Management - Practice good configuration and source code control of all artefacts The Team As part of the NS&G UK Law Enforcement account, we have teams working on-site supporting More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support ticketing function. This is a … ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and support response Analyse trends and produce reports for senior management Contribute to self-help content and customer resources Collaborate closely with the Customer Experience Team What We're Looking For: Proven experience in a service desk coordination or incident management role ITIL v4 knowledge and familiarity with Halo PSA or similar CRM systems Background in SaaS, healthcare IT, or ISO/Cyber Essentials+ environments Excellent communication and problem-solving skills Clinical or NHS support experience is a strong advantage Why Join Us? Fully remote/home-based role Meaningful work supporting NHS and private healthcare services Training More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support ticketing function. This is a … ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and support response Analyse trends and produce reports for senior management Contribute to self-help content and customer resources Collaborate closely with the Customer Experience Team What We're Looking For: Proven experience in a service desk coordination or incident management role ITIL v4 knowledge and familiarity with Halo PSA or similar CRM systems Background in SaaS, healthcare IT, or ISO/Cyber Essentials+ environments Excellent communication and problem-solving skills Clinical or NHS support experience is a strong advantage Why Join Us? Fully remote/home-based role Meaningful work supporting NHS and private healthcare services Training More ❯