Leeds, England, United Kingdom Hybrid / WFH Options
VoiceWorks
Rail, BT Group, Sainsbury’s, Post Office, Pret and More... Your Background/Skills: Resolving Technical Issues, Stakeholder Management, Technical Support, SaaS/Software Support, Integration Issues, System Errors, RootCauseAnalysis, Problem Resolution, Technical Documentation, Customer Facing Communication. Tech Skills/Expertise: SQL, Azure, Python, JS, React, C#, APIs About us: We are the UK’s … our products and services. Where you’ll add value: Diagnosing and resolving complex technical issues related to our SaaS product, including software bugs, integration issues, and system errors Performing rootcauseanalysis and collaborating with engineering teams to develop solutions Communicating with customers via our support channels to help resolve issues Delivering exceptional customer service by demonstrating More ❯
Leicester, Leicestershire, United Kingdom Hybrid / WFH Options
Oliver James Associates Ltd
Key Responsibilities: Lead and manage the Application Support team in resolving incidents, service requests, and change requests. Serve as an escalation point for complex technical issues requiring in-depth analysis and resolution. Perform hands-on troubleshooting, rootcauseanalysis, and issue resolution using SQL and system diagnostics tools. Design and execute test cases for application upgrades More ❯
Huntsville, Alabama, United States Hybrid / WFH Options
Gridiron IT Solutions
and artifacts Experience with SIEM technologies, including Splunk, Microsoft Sentinel, or Elastic Experience with forensics tools, including Magnet Axiom and FTK Experience performing forensic imaging, remote collection, and forensic analysis Experience with malware analysis, including static, dynamic, and reverse engineering Experience performing rootcauseanalysis and following through with all phases of the incident response … lifecycle Top Secret clearance Bachelor's degree Additional Qualifications Experience acquiring memory from the host and performing memory analysis with tools, including Volatility Experience with Endpoint Detection and Response (EDR) tools, including CrowdStrike Falcon and FireEye HX Experience performing analysis of packet capture using tools, including Wireshark Experience with Python or PowerShell Experience performing Incident Response and Forensics More ❯
London, England, United Kingdom Hybrid / WFH Options
Sentara
data quality initiatives. Plays a key role in developing and managing the enterprise-level data quality program. Preferred domain knowledge includes data quality lifecycle management, policies, processes, standards, business analysis, project management, data management, catalog management, stewardship, business process flows, data mapping, process improvement, data visualization, analytics programming, database management (including MDM, ETL, storage, cloud computing), and experience working … engineers and quality developers to set up monitoring across source systems. Monitor data quality reports using platforms like Informatica, Tableau, or PowerBI. Manage operational support for data quality monitoring, rootcauseanalysis, and remediation. Lead data stewardship practice rollout, including training and content development. Support policy management in collaboration with compliance, privacy, and security teams. Participate in … 5+ years). Experience with data quality platforms like Informatica, SAS Dataflux, etc. (5+ years). Experience with ServiceNow, JIRA, or Azure DevOps. At least 3+ years in business analysis, project management, or training roles. Experience with Service Management and Agile tools (3+ years). Data governance experience is a plus. We offer competitive compensation, including base pay, incentives More ❯
Long Beach, California, United States Hybrid / WFH Options
Talascend
strategies and monitor the performance of applications and infrastructure with tools like Prometheus, Grafana, and other observability platforms. Perform SRE tasks such as availability monitoring, incident response, post-mortem analysis, and preparing reliability reports for leadership and stakeholders. Deploy, configure, and maintain essential cloud services and tools including Kafka, Spark, Presto, Airflow, MQTT, and other microservices platforms in a … processes. Work closely with Product Owners, Engineering Managers, and cross-functional teams in Agile Scrum and Kanban workflows to deliver iterative improvements and meet evolving business needs. Perform impact analysis during incidents, collaborate with teams for rootcauseanalysis, and implement preventive measures to avoid recurrence. POSITION REQUIREMENTS: US Citizenship or Green Card Holder. 8+ years More ❯
Oversee technology issues management and risk acceptance processes. Lead on the 2LoD review of material Technology Incidents and Risk Events ensuring that actual/potential losses, fix details and rootcauseanalysis is reporting in a timely and accurate manner within risk governance. Strategic challenge of 1LoD identification and evaluation of risks associated with technology regulatory change … of mitigation strategies. Escalate material technology risks and issues within the Chief Risk Office and to wider risk governance and recommend appropriate mitigation. Provide insightful data driven technology risk analysis support risk-based decision-making. Report emerging technology risks within risk governance as part of integrated risk reporting. Provide subject matter expertise on emerging technology risks, including cloud security … as ITIL, COBIT, NIST, ISO. Demonstrable extensive relevant experience of technology and change/operational risk in either a 1LoD or 2LoD capacity (2LoD preferable). Experience in scenario analysis and resilience impact assessments would be advantageous. Core skills and competencies A strong working knowledge of Microsoft products including Excel and Word, strong analytical skills and ability to provide More ❯
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
Aztec
Oversee technology issues management and risk acceptance processes. Lead on the 2LoD review of material Technology Incidents and Risk Events ensuring that actual/potential losses, fix details and rootcauseanalysis is reported in a timely and accurate manner within risk governance. Strategic challenge of 1LoD identification and evaluation of risks associated with technology regulatory change … of mitigation strategies. Escalate material technology risks and issues within the Chief Risk Office and to wider risk governance and recommend appropriate mitigation. Provide insightful data driven technology risk analysis to support risk-based decision-making. Report emerging technology risks within risk governance as part of integrated risk reporting. Provide subject matter expertise on emerging technology risks, including cloud … as ITIL, COBIT, NIST, ISO. Demonstrable extensive relevant experience of technology and change/operational risk in either a 1LoD or 2LoD capacity (2LoD preferable). Experience in scenario analysis and resilience impact assessments would be advantageous. Core skills and competencies A strong working knowledge of Microsoft products including Excel and Word, strong analytical skills and ability to provide More ❯
and production process; develop documentation (Knowledge Acquisitions Process document) for all deliverables before moving to production to support ongoing maintenance. Create datasets that combine multiple data sources for further analysis by others. Consult with IT to identify data sources and/or changes to underlying reporting systems and application enhancements to support reporting requirements. Conduct rootcauseanalysis of production defects under general supervision. Participate in the development of project plans and carry out assigned tasks. Understand overall data models, data relationships, mapping lineage, business and data transformation rules, and participate in creating data models (e.g., entity design and population). Expand knowledge of Business Intelligence products and tools. Perform other duties as assigned. What … QlikView. Understanding of insurance products/concepts. Knowledge of agile methodologies and Rally application. Experience with Entity Relationship Diagrams, Data flow diagrams, and Dimensional modelling. Knowledge of Exploratory data analysis techniques. Experience with Quality Center. Understanding of basic principles and terminology to solve simple problems. Intermediate analytic, diagnostic, interpersonal, and communication skills. Ability to work independently and in a More ❯
new york city (queens), new york, united states Hybrid / WFH Options
Fidelis Care
utilization of stored procedures. Preferred knowledge of programmatic coding languages such as Python and R. Knowledge of basic statistical, analytical, or data mining techniques including basic data modeling, trend analysis, and root-causeanalysis preferred. Experience in change management processes and procedures preferred. Preferred knowledge of modern business intelligence and visualization tools including Microsoft PowerBI. Demonstrated More ❯
Washington, Washington DC, United States Hybrid / WFH Options
General Dynamics Information Technology
Make an Impact: Analyzes customer requirements and provides highly innovative technical expertise on cloud computing techniques, technologies, infrastructure, DevOps and related cloud architecture Recognized Subject Matter Expert in systems analysis Maintains current knowledge of relevant technology as assigned May serve as a team or task lead Work with project managers and developers to plan and implement database projects Systems … roles/features, or backing up system configurations) Monitor system performance, CPU, memory, disk usage and event logs via Azure Monitor or custom scripts Respond to alerts and conduct rootcauseanalysis for any downtime or performance degradation Maintain data backups and recovery procedures for critical systems Periodically test restore processes to ensure COOP and disaster recovery More ❯
Liverpool, Merseyside, United Kingdom Hybrid / WFH Options
Maxwell Bond
resilient hybrid infrastructure solutions across Azure and traditional platforms. Collaborate with DevOps, SecOps, and development teams to support deployments and maintain secure, reliable environments. Support incident response and perform rootcauseanalysis of infrastructure-related issues. Contribute to disaster recovery and business continuity planning. Lead infrastructure product evaluations and take part in implementing new technologies. Ensure solutions More ❯
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
Citi
project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. What you’ll do: Perform and deliver advanced analysis of the different HRP&D processes' impact and outcomes, and provide insights into efficiency and productivity Support the development and implementation of consistent methods and metrics to measure the … as agent view, reporting and dashboards modules Demonstrate extensive understanding of Workday Business Process and security role structures Identify opportunities to optimize and standardize HRP&D processes from data analysis Prioritizes change to address opportunities and areas of risk Deliver insights to guide change management, with employee experience at the forefront Enable productivity and efficiency in HR through insights … together to solve problems and know when the problem has been properly addressed and closed. Identify relevant data from multiple sources and integrate insights into a cohesive and comprehensive analysis Proactively identify opportunities to optimize and standardize HRP&D processes from data analysis Day-to-day focus is on resolution of complex problems or transactions, where expertise is More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
Agfa
on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%) Perform rootcauseanalysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%) Recommend service and product improvements to transform the Service from a reactive to a More ❯
Northridge, California, United States Hybrid / WFH Options
HARMAN
comprehensive solutions leveraging Microsoft Dynamics 365, including Sales, Marketing, Customer Service, and Technical Support. Develop solution architectures that align with customer requirements, industry best practices, and scalability considerations. Requirement Analysis: Collaborate with business stakeholders to understand their objectives, challenges, and requirements. Conduct in-depth analysis to identify opportunities for process optimization and automation using Dynamics 365. Technical Leadership … or Scrum methodologies and DevOps practices for continuous integration and delivery. What is Nice to Have Strong experience using databases and Microsoft Office including Excel and PowerPoint. Strong analytical, rootcauseanalysis, troubleshooting, and presentation skills. Ability to work independently and as part of a team. Strong time management skills, and ability to meet deadlines in a More ❯
Los Angeles (Downtown), California, United States Hybrid / WFH Options
HARMAN
comprehensive solutions leveraging Microsoft Dynamics 365, including Sales, Marketing, Customer Service, and Technical Support. Develop solution architectures that align with customer requirements, industry best practices, and scalability considerations. Requirement Analysis: Collaborate with business stakeholders to understand their objectives, challenges, and requirements. Conduct in-depth analysis to identify opportunities for process optimization and automation using Dynamics 365. Technical Leadership … or Scrum methodologies and DevOps practices for continuous integration and delivery. What is Nice to Have Strong experience using databases and Microsoft Office including Excel and PowerPoint. Strong analytical, rootcauseanalysis, troubleshooting, and presentation skills. Ability to work independently and as part of a team. Strong time management skills, and ability to meet deadlines in a More ❯
Columbus, Ohio, United States Hybrid / WFH Options
OhioHealth
to communicate, coordinate, manage expectations, approve, and assist with operational processes such as crisis management, support escalation, change management, release management, capacity management, and other ITIL processes. Research and Analysis - Analyzes, plans, justifies, schedules, and coordinates the implementation and maintenance of the specialty area's administrative, operational, and financial initiatives including TCO, optimization, and efficiency Minimum Qualifications: Bachelor's … Metrics & KPI's Analyze data and generate detailed reports focusing on relevant development metrics and KPIs Identify any technical risks and forming contingency plans as soon as possible Provide rootcauseanalysis for production defects and minimize defect leakage into production Own the quality of the delivered product making sure to automate where all possible with well … documented code development SPECIALIZED KNOWLEDGE Knowledge of coding standards and tools and techniques to enforce quality of the software (Static code analysis, Quality Gates etc.) Understanding of information principles and processes Understanding of financial implications of design decisions, and driving informed decisions Understanding of system development life cycle methodologies (such as waterfall, spiral, agile software development, rapid prototyping, incremental More ❯
Raleigh, North Carolina, United States Hybrid / WFH Options
Hyperdrive Recruiting
observability solutions, enabling proactive identification, alerting, and resolution of issues. Lead incident response efforts, including participation in a shared on-call rotation to maintain 24/7 system reliability, rootcauseanalysis, and implementing preventative measures. Develop and maintain automation tools to reduce manual intervention, streamline operations, and enhance developer productivity. Monitor, analyze, and optimize the performance More ❯
storage, backups, and Linux systems using tools such as Ansible, Terraform, and GitHub. Collaborate with cross-functional teams to align infrastructure delivery with DevOps best practices. Lead incident response, rootcauseanalysis, and ongoing support for critical infrastructure services. Define and implement infrastructure administration standards and procedures. Champion Infrastructure as Code and continuous improvement across the hosting More ❯
Southampton, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
APIs. Manage and optimize CI/CD pipelines, ensuring rapid and reliable code delivery. Support microservices architecture, focusing on latency-sensitive and high-availability services. Monitor system performance, conduct rootcauseanalysis, and implement observability best practices (metrics, logging, tracing). Harden infrastructure and deployments with infrastructure as code (Terraform/CDK/CloudFormation). Lead incident More ❯
High Wycombe, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
ensuring rapid and reliable code delivery. Work closely with the engineering team to support microservices architecture, with focus on latency-sensitive and high-availability services. Monitor system performance, conduct rootcauseanalysis, and implement observability best practices (metrics, logging, tracing). Harden infrastructure and deployments with infrastructure as code (Terraform/CDK/CloudFormation). Lead incident More ❯
Be proficient in Linux server and system administration (e.g., package management, kernel updates, filesystems, volume management) Have experience managing containerized workloads using Docker or Kubernetes Be an expert in RootCauseAnalysis Have a strong desire to learn new skills and technologies, with proven research capabilities and adaptability Possess at least two years of experience training and More ❯
Brighton, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
rapid and reliable code delivery across ● Work closely with the engineering team to support microservices architecture, with focus on latency-sensitive and high-availability services. ● Monitor system performance, conduct rootcauseanalysis, and implement observability best practices (metrics, logging, tracing). ● Harden infrastructure and deployments with infrastructure as code (Terraform/CDK/CloudFormation). ● Lead incident More ❯
Cheltenham, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
rapid and reliable code delivery across ● Work closely with the engineering team to support microservices architecture, with focus on latency-sensitive and high-availability services. ● Monitor system performance, conduct rootcauseanalysis, and implement observability best practices (metrics, logging, tracing). ● Harden infrastructure and deployments with infrastructure as code (Terraform/CDK/CloudFormation). ● Lead incident More ❯
Reading, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
rapid and reliable code delivery across ● Work closely with the engineering team to support microservices architecture, with focus on latency-sensitive and high-availability services. ● Monitor system performance, conduct rootcauseanalysis, and implement observability best practices (metrics, logging, tracing). ● Harden infrastructure and deployments with infrastructure as code (Terraform/CDK/CloudFormation). ● Lead incident More ❯
Aberdeen, Scotland, United Kingdom Hybrid / WFH Options
JR United Kingdom
rapid and reliable code delivery across ● Work closely with the engineering team to support microservices architecture, with focus on latency-sensitive and high-availability services. ● Monitor system performance, conduct rootcauseanalysis, and implement observability best practices (metrics, logging, tracing). ● Harden infrastructure and deployments with infrastructure as code (Terraform/CDK/CloudFormation). ● Lead incident More ❯