226 to 250 of 256 Remote/Hybrid Service Management Jobs

courses and support the customer with delivery of end user training coursesSupport the test events managed by the Software Test Engineers and associated defect management process Support the customer with on site support, where appropriate, for major events like Go Live of Guardian products/services, software upgrades … update, with clarity, user stories and acceptance criteria for the Product and/or Engineering team and Suppliers to resolve software defectsSupport the service management team and where applicable manage any software defects creating incidents or problems in live serviceAssist the Programme Manager and Technical Design Authority ...

This is an operational, technically focused role combining cyber security, network security and elements of systems administration. You'll work alongside infrastructure, applications and service delivery teams, helping maintain security controls, investigate incidents and support compliance across the business. The Role You'll take responsibility … maintaining and supporting security technologies across on-premises, cloud and SaaS environments. Supporting firewalls, VPNs, endpoint protection, email security, identity and access controls, vulnerability management and security monitoring platforms. Coordinating vulnerability assessments and working with system owners to track remediation through to completion or formal acceptance. Reviewing systems, applications ...

heart of investment activities. Working closely with operational stakeholders, you'll act as a subject matter expert for a market-leading investment management platform (eFront), supporting users, investigating issues, gathering requirements and driving system improvements. You'll operate at the intersection of technology and the business, helping to optimise … facing software, alongside a track record of investigating technical issues, analysing data, managing support tickets and delivering system improvements. Experience working within a structured service management environment such as Ivanti or similar ticketing platforms would be highly beneficial. You should have a solid technical foundation, including exposure ...

ServiceNow platform continues to grow, we're looking for a ServiceNow Technical Consultant to help shape the future of our digital workflows and service management capabilities. This is an opportunity to combine hands-on technical expertise with team leadership. You'll play a key role in designing … work closely with Product Owners, Architects, Business Analysts and stakeholders across the business, helping to drive innovation, automation and continuous improvement through ServiceNow.As Service Now Technical Consultant (team lead), you'll be responsible for: Designing and delivering scalable solutions across the ServiceNow platform.Leading technical workshops and requirement gathering sessions ...

reference 337998Programme ManagerCompetitive salary plus car allowance, healthcare, 18% annual bonus potential, 15 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution ratesPermanent, Full time Royal Mail Farringdon Hybrid working in London Farringdon x3 days a weekRoyal Mail is embarking … implementation of SuccessFactors Employee Central (EC) and Employee Central Payroll (ECP), covering Core HR, Payroll, Onboarding, Compensation & Variable Pay, and a new document management capability.We are now seeking an exceptional Technology Programme Manager to lead the end‐to‐end delivery of this HR ERP transformation — ensuring complex, multi‐year ...

Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company based in Waterlooville. This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear … Supporting user administration and common troubleshooting within Microsoft 365 Assisting with joiner, mover and leaver processes Personal requirements: Previous experience in a 1st Line Service Desk/Helpdesk role Good working knowledge of Microsoft 365 administration and troubleshooting Experience using a ticketing or service management system Strong ...

knowledge and experience will you need? Experience communicating technical information clearly to a range of audiences, ensuring users and stakeholders understand issues, solutions and service updates. Experience working collaboratively with technical teams to maintain and improve high-quality services for customers and users. A proactive approach to identifying opportunities … improvement, with experience implementing changes that enhance service performance, reliability or ways of working. Experience supporting applications or services during incidents, with an understanding of IT Service Management principles and frameworks such as ITIL. You and your role Our Application Operations Engineers support, manage and continually improve ...

knowledge and experience will you need? Experience communicating technical information clearly to a range of audiences, ensuring users and stakeholders understand issues, solutions and service updates. Experience working collaboratively with technical teams to maintain and improve high-quality services for customers and users. A proactive approach to identifying opportunities … improvement, with experience implementing changes that enhance service performance, reliability or ways of working. Experience supporting applications or services during incidents, with an understanding of IT Service Management principles and frameworks such as ITIL. You and your role Our Application Operations Engineers support, manage and continually improve ...

context to accelerate resolutionExecute on IT Operations scrum team projects, contributing to initiatives that scale support capabilities and reduce manual effort across the global service deskRequired Skills and Experience:2+ years in IT support, service desk, or endpoint engineering with hands-on experience supporting macOS, iOS, Chrome … Windows, and Android in a corporate environmentWorking proficiency administering SaaS platforms including Google Workspace, Atlassian (Jira Service Management), Okta, Jamf, and Slack, with the ability to troubleshoot access, provisioning, and integration issuesMid-level networking knowledge including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting, with the ability ...

achieve their business objectives. At Lam Research, we are building the next generation of intelligent IT operations through Agentic AI, platform engineering, and autonomous service management. Aufgaben As the Principal Agentic Architect, you will define the architecture that enables AI agents to reason, automate, and operate at enterprise scale … agents to enterprise systems including ServiceNow, cloud platforms, observability platforms, CMDB, developer platforms, and security tooling. Develop reference architectures for AI-powered incident response, service management, platform operations, FinOps, cybersecurity, and disaster recovery. Partner with executives and technology leaders to align agentic capabilities with business and operational priorities. ...

consultants. Serve as the operational escalation point when automated pipelines encounter exceptions, edge cases, or platform integration errors. 2. Knowledge Base & Prompt Lifecycle Management Curate, clean, and organize internal runbooks, standard operating procedures (SOPs), threat intelligence, and product documentation stored in Amazon Bedrock Knowledge Bases and Amazon OpenSearch Service … related field. Master's degree is a plus! Experience: 3-5+ years in a Security Operations Center (SOC), Managed Security Services (MSSP), IT Service Management (ITSM), or technical workflow coordination role, including 2+ years working with AI/Gen AI-enabled tools or workflows. Cybersecurity Foundation: Working ...

routing and firewalls Cisco networking/CLI experience Experience with VoIP or unified communications Strong troubleshooting and problem-solving skills Good understanding of IT service management and change processes Able to work independently and take ownership Strong communication skills and a proactive attitude CCNA is desirable ...

system administration, including user access, system updates and configuration changes. Support the onboarding of new customers, tailoring Halo to their business processes and service requirements. Work closely with experienced Halo Developers and Service Architects to design and implement technical solutions. Investigate and resolve platform-related issues, ensuring … experience administering or configuring Halo ITSM is essential. Experience creating or modifying workflows, ticket types and system configurations. A good understanding of IT service management processes and ticketing systems. Strong troubleshooting and problem-solving skills. Good communication skills, with the confidence to engage with customers and internal stakeholders. ...

Customer Experience modules Demonstrated ability to manage and engage clients effectively Experience working within a managed services environment Some experience in an applications management, support or development role ITIL Foundation certification (preferred) Strong working knowledge of IT service management practices, SLAs, and ITIL-aligned processes Proven leadership ...

Layer 3 networking environments. Experience using network monitoring and diagnostic tools, such as Wireshark, SolarWinds, PRTG or equivalent. Experience working within ITIL-based service management environments. If you'd like to discuss this Network Engineer role in more detail, please send your updated CV to (url removed ...

collaborative approach to leading, motivating and supporting multidisciplinary teams. It would be beneficial if you also bring: Experience in a Business Development, Account Management or Capture role within the Home Office, National Security sector or a similarly complex government environment. Knowledge of PPPT and HSG. Knowledge of Immigration … Borders. An understanding of IT service management, networks, artificial intelligence and cyber technologies. Experience of developing partnerships or consortium arrangements to pursue opportunities. Experience of developing use cases for digital-transformation concept demonstrators. An understanding of Home Office or National Security digital-transformation programmes. We recognise that strong ...

looking for an experienced Sales Executive to join a global organisation specialising in IT Service Management solutions. This position is paying 40,000- 50,000 plus commission , with hybrid working based in Reading. Duties: Develop new business and build a strong sales pipeline Manage and grow existing client … Education and training opportunities Hybrid working Experience required: Minimum 3 years' B2B sales experience Previous ITSM solution sales experience Strong new business and account management experience Knowledge of ITIL or SIAM Confident communicating and negotiating with senior stakeholders Self-motivated and results-driven ...

Benefits Job Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry … Understand complex client challenges and position our client's bespoke IT training, frameworks, and consulting services as the definitive solution. End-to-End Sales Management: Manage the entire sales cycle from initial cold/warm outreach and discovery calls to leading high-impact presentations and closing the deal. Collaboration ...

problem solving skills and working in a fast-paced environment. The role is varied and challenging, combining responsibilities across system engineering, spacecraft operations, mission management and planning. Essential Requirements Strong understanding (Graduate level knowledge is fine) of satellite subsystems (AOCS/GNC or OBDH advantageous); Experience (or knowledge … able to work out of hours supporting the on-call rota; Experience or basic knowledge of Python, GIT and Rest API; Experience with Service Management tooling (desirable). Why BAE Systems Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work ...

annum (Dependent on experience) + Benefits Role Overview We are looking for an experienced Halo ITSM Consultant to join a global leader in IT Service Management click apply for full job details ...

Halo ITSM Consultant We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits , this is a fantastic opportunity to take ownership of client projects, implementing ...

Senior Mac Engineer on a contract basis. Hybrid working - London based. RoleThe Senior Mac Engineer will be responsible for the day-to-day management, security and optimisation of the organisation's Apple endpoint environment. Take ownership of the Mac estate, ensuring devices are correctly configured, patched, compliant and ready … users across the business. Manage Microsoft Intune as the primary endpoint management platform, including enrolment, configuration, application deployment, compliance and policy management. Work across Apple Business Manager to support automated device deployment and streamlined provisioning of new hardware. Oversee Mac hardware throughout its lifecycle, including deployment, maintenance, replacement, recovery ...

estate. Lead data archiving and legacy system decommissioning. Manage third-party vendors and translate technical requirements for business stakeholders. Requirements: Strong background in Application Service Management and cross-functional IT coordination. Technical depth to engage credibly with infrastructure and security specialists. Bonus: Direct experience with HRIS or payroll ...

estate. Lead data archiving and legacy system decommissioning. Manage third-party vendors and translate technical requirements for business stakeholders. Requirements: Strong background in Application Service Management and cross-functional IT coordination. Technical depth to engage credibly with infrastructure and security specialists. Bonus: Direct experience with HRIS or payroll ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...