Software Product Customer Support Administrator
- Hiring Organisation
- PEXA UK
- Location
- Leeds, England, United Kingdom
SLAs) Educate customers on using our digital ‘Self-Service’ support functionality Analyse queries received to identify continuous improvement enhancements, ideas and volume metrics Customer Onboarding Our Lender and Law firm customers are known internally as ‘Subscribers’: Carry out processing and due diligence, adhering to the defined ‘Subscriber Onboarding’ process & procedures … actual Users of the PEXA Platform: Obtain the required data to set the initial Users’ up on the platform –Adhere to the defined ‘User Onboarding’ process & procedure Manage and educate on any ‘User’ enquiry Feedback & Complaints Deal with any feedback/issue/complaints with a resolution first approach, being ...