26 to 26 of 26 SLA Jobs in Yorkshire

business areas. The role is primarily Leeds based however you?may be expected to work at our client locations as and when required. The Major Incident Manager will ensure SLA/KPI targets are being achieved and the contracted scope of services are being delivered efficiently within an ITIL framework. The candidate will ensure that highly effective communications and levels … Key Responsibilities Acts as the main escalation point for all Major IT Incidents & take full ownership of facilitating the restoration of service following of Major Incidents within the agreed SLA's in a multi-supplier environment. Setup and distribute Major Incident Communication during the major incident life cycle, until resolution and ensure progress on incidents is continually assessed, making appropriate More ❯