26 1st/2nd Line Support Jobs

Exciting Opportunity: 1st & 2nd Line IT Support Technician Role Are you a dedicated IT professional seeking a rewarding position within an educational environment? GreatFind Recruitment is thrilled to present an opportunity for an enthusiastic IT Support Technician to join the … days holiday, pension scheme, and free parking. Opportunity for professional development and growth within a supportive environment. About the Role: As a 1st & 2nd Line IT Support Technician, you will play a crucial role in ensuring the smooth operation of our client … in IT support roles, preferably within an educational setting. Proficiency in Microsoft environment, Office 365, and MS Teams. Strong knowledge of InTune / MDM, Azure AD, and Microsoft Servers. Experience in system deployment, imaging, and troubleshooting. Familiarity with networking, switching, and telephony systems. Education background is a more »

1st – 2nd Line / Desktop Support Engineer / O365, VMware, Azure, Exchange - in Gloucestershire I am looking for a strong 1st – 2nd Line Engineer to work a hands-on role supporting users with their … technical issues. You will work as part of a team of 1st to 3rd Line Engineers to provide support and resolve incidents as they arise. Ideally you will have some experience working within a fast-paced support environment. You will have had … to continually learn and develop. Great communication is paramount as well as effective prioritisation and time management. Key Tech skills. . O365 . VMware / Hyper V . Server / Exchange . Windows Salary on offer is between £35-c£40k per annum more »

IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters. The Service Desk Engineer will be dealing with 1st / 2nd issues, triaging and closing tickets and providing general IT Support to the business. The Service Desk Engineer will provide … staff, including in-house developers and senior staff. You will have worked with some of these technologies: ***Working knowledge of MS Office & Windows 7 / 10 / 11 and Office 365 suite ***Active Directory, Group Policy and SharePoint ***Skills in OS builds, SSCM, packaging, configuration and vulnerability management. more »

1st / 2nd Line IT Support Oxfordshire Permanent Join our Client as an IT Technical Support Analyst! Responsibilities: Provide first-line technical support for computer systems Handle helpdesk requests and incidents Configure, install, and maintain … desktop and laptop PCs Support telephone systems, audiovisual equipment, and video conference facilities Maintain software licensing and hardware inventory Liaise with third-party IT support companies and vendors Adhere to defined standards and procedures Requirements: Expertise in Windows-based PCs and servers Previous experience in a … first-line support role Proficiency in Windows Desktop, MS Office, and Google G-Suite Certification in IT (A+ or MCSE) Ability to obtain SC Clearance Desired Skills: Familiarity with Windows Server, MS Exchange, and Active Directory Knowledge of firewalls, networking, telephony, and IT security Experience with more »

We have a great new permanent opportunity to join our client in a 1st / 2nd line customer support role. Experience in providing customer support over the phone, via email and via web browser needed alongside some general IT … / Technical skills (Software including: Office / 365, Excel, HTML, CSS, perhaps some basic SQL too) The ideal background would be someone who has provided 1st line IT support (call centre, Supprt desk, help desk etc) or perhaps IT training or software … support and perhaps worked for an IT / SaaS company. You must be used to cloud based software and comfortable liaising with a wide range of customer. In return you will join a small but growing technical team based in Tunbridge Wells with a good base salary more »

This role involves: Being the first point of contact to receive and log incidents / service requests from customers via telephone, email and customer service desk and processing accordingly. Providing first and second line diagnosis, resolution and technical support. Working as part of a busy, customer focussed … technically challenging environment to provide all ICT related services across the group structure. The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment … customer service and interpersonal skills and have a good knowledge and understanding of data protection principles. Job Purpose Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and more »

Role - 2nd Line Support Role Duration - 6 months with likely extension Rate - £180 p / d (inside IR35) Location - Liverpool Street Tech Stack ITFL ITIL Desktop / Citrix / Office Tasks Provide English language support to colleagues across EMEA … Region with awareness of and consideration to differing cultures and / or languages. Provide cover to IT support contact number, answering calls, creating tickets, and escalating as required. Provide support to walk-up and email requests, dealing with tickets, and escalating as required. Administer various … escalating to 3rd level resolver groups when exceptions Additional Tasks Support of Systems infrastructure team when requested - Core systems infrastructure comprises Lenovo / HP / Dell workstations and HP / Cisco Blade Server technology running Windows OS, EMC SANs, Avaya and IPC telephony systems and more »

Monitor backups, updates, and other regular tasks Log print service calls for the Print Field Engineers and consumable requests Troubleshoot and diagnose IT support issues involving software and hardware Reset user sessions Provide remote IT assistance to customers, guiding them through problem-solving steps and resolutions Collaborate with … IT Support Team to escalate support tickets effectively Install and configure software applications Desktop support – checking Office 365 account information, printing issues, etc Accurate record maintenance, ensuring documentation, resolution, follow up and other details are upkept Participate in IT projects and initiatives, including system … contribute to the overall objectives of the Service Delivery Department and the business as a whole Experience in managing more complex installations and support scenarios is beneficial but not essential Person Specification 1st and or 2nd line support experience Possess more »

Diagnose and resolve technical hardware and software issues, including laptops, printers, M365 products and Operating systems. Escalate Problems to the IT Manager where applicable / required. Provide User training and assistance on various IT Systems and applications to ensure efficient and effective usage by staff members. Install, configure, and … suite and administration Strong Customer Service and communication skills The ability to work effectively in a team, collaborate and share knowledge Desirable Experience / Knowledge: Experience with Unifi Access points Experience with Sophos Firewalls Experience with security products such as Threatlocker, SentinelOne and Defender for Endpoint Experience with managing … Intune, EntraID and Microsoft Security products Full UK Driving license Salary / logistics: £25,000 - £29,000 basic salary DOE Company bonus scheme Work from the Bristol Office at least 3 days a week Occasional travel to satellite sites in the UK Robert Half Ltd acts as an employment more »

a Prominent energy company headquartered in the UK. They provide critical power and services to the National Grid and commercial clients. With the support of I Squared Capital, the company manages a network of over 65 energy facilities across the country. JobDescription: ???? Facilitating the onboarding process for new … departing staff. Maintaining an asset registry and overseeing the lifecycle of user devices. Handling incidents and requests via the service management tool. Providing support for a diverse and continually evolving range of applications, software, and hardware. Upholding governance standards across all IT service management processes. Collaborating with management … categorising andescalating them as necessary. CandidateProfile: ???? A minimum of 2 years' experience in a similar role,such as IT support or service / help desk. Previous hands-on and on-site experience. Proficiency in troubleshooting network issues at the user level. Familiarity with Microsoft 365 Admin, Microsoft more »

Job Description Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to problems with … be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1 st and 2 nd line support. Location is the City of London. Salary will be in the range £25K more »