Service Desk Analyst
- Hiring Organisation
- ECS
- Location
- Reading, Berkshire, South East, United Kingdom
- Employment Type
- Contract
- Contract Rate
- Up to £230 per day + Inside IR35 (Umbrella Company)
line IT support within secure and fast-paced environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs. Key Responsibilities Provide 1st/2nd line support … phone, email, and ticketing systems Troubleshoot and resolve desktop, application, and network issues Manage user accounts, permissions, and access requests in Active Directory Support Microsoft 365 (Outlook, Teams, SharePoint) Log, prioritise, and resolve incidents in line with SLAs Escalate complex issues to 3rd line teams where ...