26 to 50 of 266 Customer Experience Jobs in London

by G2 as one of the top performing products in the industry. CORE VALUES One Team. One Redwood. Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT In the role of PM for JSCAPE, you will work … areas and give overall direction on features and requirements from conceptual stages through product life-cycles to meet operational, financial, and organizational objectives. Analyze customer feedback and usage metrics to identify key pain points Think big and continuously pitch new product ideas to grow product, core platform & SaaS usage. … Use product analytics for data driven decision making. Drive requirement definition, customer experience design, product roadmap and prioritization. Manage resource planning and product priority. Manage team efforts in deliverables, overseeing initiation, prioritization, and scoping projects or features in partnership with Engineering teams. Identify and resolve issues that may more »

UX Writer needed to join our dynamic cross-functional product creative team, collaborating with experts in CX, UX, UI, Research and Service Design. The opportunity: This is an exciting role where you’ll get to write and script the customer experience in response to customer and business … needs. We’re looking for someone who loves finding ways to solve challenges and improve the customer experience with content. Automotive experience is an advantage. You will help to define and implement content strategy, shape and guide tone of voice for our clients and use research to … create compelling content. You’ll play a vital role in helping us to define our own content strategy, as well as influencing the user experience, and evolving tone and content for our clients. What you’ll be doing: Shape the product experience through tone of voice and language. more »

BASIC QUALIFICATIONS Bachelor's degree or equivalent Experience owning/driving roadmap strategy and definition Experience with end to end product delivery Experience with feature delivery and tradeoffs of a product Experience as a product manager or owner Experience owning technology products Experience with … product cycles of 6+ months Experience in product or program management, product marketing, business development or technology DESCRIPTION As a Senior Product Manager for Amazon Fresh Omnichannel Customer Experience team, you will execute a multi-year vision to make Amazon the most loved grocer for UK customers. … tech-driven in-store Marketing, focusing on Pricing labels, driving customers to our app, and improving our in-store labels to help improve the customer experience. As part of this role you will work with partner teams in Amazon Fresh UK Physical Stores Marketing, Tech partners, and our Store more »

delivery, business development, staff engagement, delivery assurance and advisory of strategic direction. You will understand and appreciate our Strength in Balance model, which promotes Customer Success (excellent customer experience, proactive engagement), Strong Organisation (prudent P&L management), and Empowered People (developing people). Our Core Values are … prepared to meet the demands of a growing organisation. Commercial focus: Contributing to Sales and Pre-sales activities including proposals, Terms of Reference documents, customer presentations, demonstrations, and proof of concepts. Technical Leadership: Provide technical vision and leadership for software engineering across multiple locations, ensuring alignment with Version … with other DDC Heads of Capability, Technology Principals, Sector Heads, Delivery Managers and Portfolio Directors to ensure joined up approach and contribute to high customer satisfaction scores. Budget and Staff Management: Responsible for managing the budget and staffing effectively, ensuring optimal chargeability and demand management across capabilities. People development more »

We are looking for an Insight Executive & Analyst to support the delivery of a new customer service platform at one of the world’s top consumer electronics brands. You will join on a 12 month contract and will be responsible for managing the day-to-day operations of platform … surveys and feedback, drawing conclusions from data to meet the strategic business goals for 2024. This role will: Evaluate customer experience data on a regular basis Manage the operations of the internal platform savers and feedback including tracking and monitoring progress Work closely with various internal teams to … design and develop questionnaires, complete analysis and report writing. Interpret data and storytelling to senior stakeholders, providing resolutions/solutions to meet customer requirements. Identify key areas to increase the efficiency of processes and implement feedback touchpoint. Support the implementation of the platform and provide training for the dashboard. more »

technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager Reporting to the COO, This technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and … clients through analysis of data, networking with internal teams and providing insights on client-to-business interactions and improvement of the quality of the customer experience through product support and handling customer complaints and feedback. The customer success manager will work closely with Account Managers helping … them to deliver planned growth by ensuring high levels of customer satisfaction. A few of the Key Duties and Responsibilities Build strong, long-term relationships with client stakeholders by staying in constant communication and resolving any issues in an effective and timely way. Establishing clear client retention goals, milestones more »

A brilliant opportunity for a talented STEM Graduate who loves the idea of a customer-facing role, or an experienced support professional, to join a market-leading disruptive software technology firm in London working as a Customer Support Engineer. Offering excellent training, career progression, and prospects, this is … opportunity to work for a rapidly expanding machine learning software house. On a daily basis, you will be working as the first response to customer issues, triaging problems, and liaising with the technical teams through to resolution. Location: Central London– 3 days in office/2 days remote Salary … + healthcare, pension etc. Requirements for Customer Support Engineer: A minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge more »

interest. We believe that each of our employees has an important contribution to make towards that goal and expect everyone to have quality and customer experience at the forefront of their minds. Job Description Network Systems Engineer (Pre-Sales) - Client to Cloud Networking ● United Kingdom ●Full-time Job … with technical colleagues in EMEA and worldwide Continuous on-the-job learning through direct contact with engineering & development teams Gaining in-depth hands-on experience with CLI, automation, scripting and tooling Netops/Devops way of working Flexible work environment (home office/flex office) Significant responsibility and extensive … decision power Having Fun! What are your responsibilities: You will proactively partner with Arista Account Managers to understand and solve customer challenges and conduct (white board) network architectural sessions and Arista product presentations You will architect, design and propose Arista Data Center, Routing & Campus network and security solutions to more »

Senior CRM & Customer Engagement Executive Permanent Position - 4 days a week in the office (Paddington) & 1 day from home Salary: £40,000 - £45,000 + 5% Bonus Company: We are working with a FTSE 100 client who specialise in Transportation across the UK. They are seeking a highly skilled … and experienced Senior CRM & Customer Engagement Executive to join their dynamic team. The successful candidate will play a key role in driving customer engagement, retention, and loyalty through effective CRM strategies and campaigns. Reporting to the Head of Marketing the Senior CRM and Engagement Executive will be responsible … for developing and executing targeted initiatives to enhance customer experience, increase brand loyalty, and drive revenue growth. You will be responsible for developing and implementing comprehensive CRM strategies to drive customer engagement, retention, and loyalty Manage and optimise the Emarsys CRM platform to deliver personalised and targeted more »

the expert for formulating and leading presales technical/functional support activity to both Oracle Technology software/license sales and customers whilst ensuring customer satisfaction. Acts as a technical resource and mentor for less experienced Sales Reps or junior Solution Engineer’s. Focuses on large or complex sales … aspects of the technical sales process. Advises internal and external clients on overall architect solutions. Supporting the sales team with account planning, identifying potential customer requirements and progression through to opportunity creation via strong discovery techniques. To work beyond single product discussions to architect solutions based upon customer requirements. Support sales with demonstrating to the customer how the technical solution will provide business value with positive outcomes. Ability to communicate functionality and lead discovery discussions with customers in technical roles. Ability to shift from functionality level and articulate high-level business value benefits when meeting executive more »

products/promotions, oversee merchandising, analyse website performance, optimise user experience. Digital Marketing: Support email marketing, affiliate programmes, and stay updated on industry trends. Customer Experience: Optimise website for conversions, communicate with internal teams for smooth customer experience, identify areas for improvement. Operations: Ensure correct stock … qualification in a relevant field, along with strong written and numerical skills. You should be highly computer literate with proficiency in Microsoft Office and experience in an ecommerce role, specifically with Shopify Plus. Experience in the beauty industry, experience in managing stock and finances, and familiarity with … should be a self-motivated individual with excellent communication, time management, and problem-solving skills, who thrives in a fast-paced environment and prioritises customer satisfaction. more »

Customer Data Platform (CDP) Product Manager- London Office/Hybrid working 2 days PW in office 12 Month FTC - - Salary negotiable dep on experience Up to £80,000 - J12776 To work in a team who manage all aspects of market research, customer segmentation, first part data build … up and consumer activation along the customer journey for all brands across this companies' group. Fuelling the ambition to put data at the heart of decision making and investing in our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experience Customer Data Platform Product Manager to join and lead the development of the customer data platform. The ideal candidate will understand customer facing businesses, have ROI driven digital marketing acumen, be data fluent more »

Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer … Management, to work in a data centric, dynamic engagement role to help customers better leverage their client’s technology and helping us achieve our Customer Success mission of “accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to … drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you’ll do: Drive adoption and value: During the customer journey, review and diagnose adoption more »

the ContraForce Platform by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. … achieving their business objectives through best-in-class digital engagement. Diverse and Inclusive, wellbeing, sustainability, giving and learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the ContraForce Sales organization and the value we … customers to engage digitally to help solve their business problems. We are looking for a Country Manager, UK who specializes in Security Operations for customer solutions. You will work with partners and customers to prospect for and initiate the sales engagement for ContraForce’s capabilities and platforms. ContraForce continues more »

accountabilities? * Creates and owns the E2E technical solution that underpins the goal of Establishing a sustainable "DevSecOps" practice. * Defines solutions that are deliverable, are customer experience led, that meet the business needs, are secure, drive target architecture where possible, are compliant with relevant industry and company policies and … impact and high risk solutions. * Operates in a highly complex and ambiguous environment across the company and wider technical industry and/or specific customer sector. * Ensures solutions delivered are complete and have integrity, and support the architectural strategy and simplified operating model. * Proactively identifies initiatives to drive simplification … target architecture, improved customer experience, improved business agility and lower cost to serve. Actively contributes to architecture roadmaps and long term planning. * Liaises with organisational stakeholders, ensuring business needs are met through assurance of the design. Capabilities required for the job [Please include additional capabilities as required but more »

Cloud Adoption is an organization within our Technology Cloud Engineering (TCE) group, having the mission to increase customer consumption growth by driving fast activation, nurturing an efficient ramp up and removing technical barriers. Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud … Adoption Manager will focus on the post-booking side of our customer’s lifecycle, ensuring a successful and sustainable cloud consumption growth. Does this pique your interest? If so, we hope to meet you! Role and Responsibilities The Cloud Adoption Manager will collaborate closely, as needed, with the relevant … the accounts they are managing. The ultimate goal is to accelerate usage growth of Oracle Cloud (IaaS and PaaS) while also creating a robust customer experience across the entire cloud adoption lifecycle. Typical activities: Drive a fast and smooth Customer activation Strong focus on Activation for new more »

Customer Data Platform (CDP) Product Manager- London Office/Hybrid working 2 days PW in office 12 Month FTC - - Salary negotiable dep on experience Up to £80,000 - J12776 Please note all applicants require full and indefinite right to work in the UK as this client is unable … to provide sponsorship To work in a team who manage all aspects of market research, customer segmentation, first part data build up and consumer activation along the customer journey for all brands across this companies’ group. Fuelling the ambition to put data at the heart of decision making … and investing in our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experience Customer Data Platform Product Manager to join and lead the development of the more »

Job Title: Dynamics CE- Solution Leader Location: London, UK Ideal experience Have 10+ years of experience as Dynamics CRM/365 CE Functional Consultant, with a successful track record of implementing CRM solutions. Have experience in working in the Healthcare Payor domain. Have done atleast 3 full … efforts. subject matter expertise in industry trends and CRM best practice Mandatory At least 3 full-scale CE Implementations in the Healthcare Payor domain. Experience: 10+ Years If interested, please share updated profile to shirly.denny@sonata-software.com Sonata is a global technology company specializing in platform-based digital transformation … Kartopia E-commerce Platform©, Halosys enterprise development automation Platform©, CTRM Commodity Trading and Risk Management Platform© and KODO - AI Powered Customer Experience (CX) Platform. Sonata’s Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise. more »

longer-term basis * Maintain good relationships with Brand partners. * Ensure that compliance is enforced and that it meets all the obligations relating to the customer experience and to the manufacturers standards within the Sales Department. * Full understanding of manufacturer targets ensuring the team are maximising every opportunity. * Encourage … new ways of doing things and actively encourage the sales team to try out new ideas. * Inspire the sales team to deliver an Incredible Customer Experience for every customer that the sales team encounter. * Manage the day to day sales activities such as deal files, handovers, sales more »

A brilliant opportunity for a talented STEM Graduate who loves the idea of a customer-facing role, or an experienced support professional, to join a market-leading disruptive software technology firm in London working as a Customer Support Engineer. Offering excellent training, career progression, and prospects, this is … opportunity to work for a rapidly expanding machine learning software house. On a daily basis, you will be working as the first response to customer issues, triaging problems, and liaising with the technical teams through to resolution. Location: Central London– 3 days in office/2 days remote Salary … + healthcare, pension etc. Requirements for Customer Support Engineer: Excellent academics including a 2.1 bachelors or 1st class degree in a STEM related discipline such as Mathematics, Physics At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). more »

meters to all consumers by the end of 2020. The infrastructure is now live and DCC must ensure that we have the internal and customer facing processes and systems that allow us to operate at scale with our national customer base. Were looking for an experienced and dynamic … demand in a timely and cost-efficient manner. The role holder will also ensure the optimisation and traffic management capability of the network delivers customer needs driving efficiency of existing and future network traffic flows. What will you be doing? Lead and motivate a team that is responsible for … term network capacity from our suppliers and partners to scale their networks in the most cost effective manner, whilst ensuring delivery of an excellent customer experience in line with key performance metrics and indicators Present to our suppliers, in a compelling way, the formal submission of the Demand more »

business. What you'll be doing: Developing and delivering Generative AI solutions, working with a variety of data sources to better business strategy, enhance customer experience and create a competitive edge. Developing and maintaining productive relationships with all stakeholders; communicating with stakeholders in a non-technical manner, providing … to solve practical business problems. Qualifications Who we're looking for: Degree in a quantitative discipline (e.g. statistics, computing science, data science) or equivalent experience Experience in dealing with high volumes of data with excellent attention to detail and reconciliation Knowledge of a wide variety of Machine Learning … and Generative AI techniques Experience of performing data manipulation and transformation to create datasets for Generative AI activity Automating analysis and applying model pipelines Gathering requirements from stakeholders, managing expectations and guiding on approach Working with a variety of datasets across different domains Experience with coding languages for more »

Brand Awareness: Assist awareness of the Publicis Sapient brand among key industry analysts from influential firms such as IDC, Gartner, HFS and others. Qualifications Experience: Experience in business, communications, or a related field, with a background in professional services or technology provider industries. Project Management: Detail-oriented and … work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. more »

business by ensuring their adoption of OneID® provides maximum benefit to those clients. This will be achieved through building relationships, collaboratively working on the customer experience and pro-actively spotting and resolving issues. Working alongside the product and development teams to ensure the product meets the customer needs. The right candidate will have experience working with clients to help transform their business process, improve user experience, implement solutions and monitor performance. You will have proven experience building rapport and relationships with customers, implementing successful solutions and improving customer satisfaction. You will be … and leading these within OneID®, helping clients successfully implement OneID®, unlocking their growth and ours. Duties and Responsibilities Build relationships with new and existing customer contacts. Work collaboratively with existing customers to help ensure they see how OneID® could improve their customer’s experience. Manage customers through their more »

To apply for this role you need to have at least 1 years' direct experience as a Customer Success Manager. If you've led a team and have worked in SaaS that's a bonus. Unfortunately, we will reject every application that doesn't meet the above criteria. … Company Description Anecdote is seeking a Customer Success Manager to join our highly experienced and global team. As an early member of our company, you'll have a disproportionate impact on accelerating our mission of transforming customer experiences worldwide. About Anecdote So, what do we do? Anecdote brings … all your customer feedback together - from app reviews and support chats to surveys and social media - for super easy analysis in one dashboard. Our AI-engine then analyzes and extracts actionable insights, empowering team’s from companies like Grubhub, Calo, Ruggable and Uber so they can deliver a better more »