26 to 50 of 88 Customer Service Jobs in the North East

Technology is a leading provider of technological solutions to manufacturing businesses, specialising in MRP software Tricorn, and supporting applications. With a strong focus on customer satisfaction and seamless implementations, we are seeking a dynamic ERP Consultant to join our professional services team. This role will involve supporting software demonstrations … implementing solutions, and providing hands-on training to our valued customers. Responsibilities: Take ownership of customer onboarding and product delivery within a structured project environment. Foster strong client relationships from inception, maintaining clear communication channels throughout engagements. Facilitate seamless handover of clients to our support department post-implementation. Demonstrate … Fitfactory products. Provide confident training and support throughout the project lifecycle. Proactively identify and mitigate potential business risks. Document lessons learned to drive continuous service improvements. Undertake ad hoc implementation team activities as required. Competencies: Planning and Organising Effective Communication Leadership Problem Solving Team Player Customer Service more »

and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a … will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You … process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify more »

Senior Service Desk Engineer Opportunity for a Senior Service Desk Engineer to join an exciting growing Managed Service Provider in North Shields. Salary between £26,000-£32,000 depending on experience plus benefits. Apply online or contact Nathan Finlay via/07719051887 Who we are: We are … an industry leading service provider going through a period of growth. We manage a nation wide client base and we pride ourselves on providing the highest level of service to our clients. Within this growth phase we're looking for an individual with shared values and that strives … plus bank holidays and your birthday off! A bi-annual bonus scheme. Private medical care. Competitive salary. What will you be doing? The Senior Service Desk Engineer will be joining a team adding the value of their technical skills supporting complex queries. You will help others around you as more »

you will not be expected to work more than 5 days a week. We are currently looking for an IT enthusiast to join our Service Desk team. The successful individual will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring … customer service requests, incidents, including Major Incident process and SOC/NOC process are managed and solutions implemented to deliver a first-class service while working closely with the Global Service Desk Managers across 3 locations. Responsibilities: Managing the NOC/SOC process within the Global … Service desk to ensure all process are effective and analysts are fully trained Acting as a point of escalation whilst leading and providing oversight, technical and operational guidance to the team. Act as a deputy to the Global Service Desk manager Acting as the Major Incident Manager as more »

Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees’ incidents and problems. … chat), Ensure all support is logged and managed through ServiceNow., Ensure timely resolution of requests in line with agreed SLAs, Ensure exceptional levels of customer service, Escalate alarms from business systems via our monitoring software, Engage with 3rd line teams and/or external partners to seek advice … shared across 1st and 2nd line Some of the skills and experience we are looking for: At least 1 year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability to more »

Field Service Engineer (EPOS Systems/Electronic Point Of Sale) Location: Newcastle upon Tyne Day rate: £134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday £22.41 per hour. (umbrella) Sundays and Bank holidays £29.88 per … is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract … trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and more »

not limited to: Stay updated on industry trends, market conditions, and competitor activities Gather market intelligence and provide feedback to management regarding product performance, customer preferences, and competitor strategies. Collaborate closely with the internal sales team, marketing department, and other stakeholders to align sales strategies, share customer insights … knowledge, sales techniques, and professional development. Manage and maintain a CRM base of existing customers Establish and maintain strong relationships with customers to enhance customer loyalty and satisfaction. Understand customer needs via regular visits/calls to customers to promote and sell our innovative products and services Support … Proficiency in using CRM software and other sales-related tools. Technology experience preferred and an interest in Technology is a must. Previous experience in customer service Strong background in lead generation Be creative when faced with challenges and sharing best practice with peers. Confident to proactively work on more »

and commitment. As part of our team, you would be eligible for: Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility … criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description Job Title : Sample Preparation Technician Job Type: Permanent Hours : 37.5 hours per week -Mon-Fri 08:30-17:00 Job Location : Cramlington As aSample Preparation Technician, you’ll be responsible … data is inputted into the system in an accurate and timely manner in order for the laboratory to carry out the analysis, compliant with customer and UKAS requirements. Key Accountabilities:- Washing/cleaning of apparatus/glassware used in testing. Working as part of a team to register all more »

new ESDAL users with the Helpdesk and set up user accounts. Act as first point of contact for ESDAL users and to deal with service enquiries in line with service level agreements and documented processes. Support a team of Helpdesk Engineers and escalate any complex issues to them. … they are kept current, using data sets provided by 3rd parties, under guidance of the Helpdesk Engineers. Support the delivery of high levels of customer service. Promote ESDAL to user groups to help grow user numbers. To be Successful Experience of working within a customer service, help … keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to more »

unrivalled reputation for quality and problem solving and are approved suppliers to GE, Siemens, NOV, Nissan, BAE and many others. They offer award winning service and are proud to serve over 200 active customers with EDM and CNC machined components and assemblies. Their expert knowledge is one of the … offer the UK’s leading Wire EDM and Spark Erosion services Advanced Manufacturing – They are always looking for new technologies and innovative manufacturing techniques Customer focused – Their excellent customer service is what they pride ourselves on On time delivery and in full – They will always strive to more »

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and … Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage Change Management … Information Asset Register. Knowledge, Skills & Experience; Understanding Cyber Security and Security principles. Excellent communication style, able to keep calm under pressure and defuse difficult customer situations. An inquisitive individual, keen to investigate the root cause of issues and use their understanding of software systems to methodically work through problems. more »

planning and execution throughout the product lifecycle in line with PMO best practice. To be responsible for the gathering and prioritising of product and customer requirements, defining the product vision and working closely with stakeholders to maximise return on investment, customer satisfaction and ensure benefits are realised. To … ensure that the product supports the companys overall strategy and goals. To act as the customer advocate articulating the users needs. To actively manage relationships with vendors, with a view to maintaining continuity of service as well as understanding the product roadmap; seeks ways to ensure return on … Management practitioner qualification, E.g., APM/PRINCE2. Essential Knowledge and Experience: Knowledge of defining and launching products that meet and exceed business objectives. Strong customer service orientation. Excellent written and verbal communication skills. Subject matter expertise in a particular product or market. This should include specific industry or more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards. Liaise directly with customers to more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, in Version 1's Managed Services environment we do things differently. We’re focused on our core values; using these we’ve seen … significant growth across our practices and our Service Reliability Group (SRG) team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description As a Senior Software Engineer/.NET Consultant in more »

company: A globally successful AWS partner is looking for 2 Cloud Support Engineers to support them in the development of a 24/5 service for customers in the APAC region. This company have been going from strength to strength and receives both backing and business opportunities from AWS … network protocols Windows Server (2016,2022) Active Directory, Group Policy, RDS, IIS, SQL Keen interest in AWS Cloud technologies Networking (DNS, IP Routing) Excellent customer service skills Benefits include: Additional annual leave Casual dress code Company events On site parking Remote working options Certification and training Supportive family more »

Opportunity for an experienced 2nd Line Service Desk Engineer for a leading Bristol based IT Managed Service Provider. Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. Must have strong customer service … setting. Essential working experience within full Microsoft Stack, Routers, Firewalls, Basic Builds etc. Driving Licence desirable - once established you may be required to do customer site visits. This is a fantastic opportunity for someone who is looking to progress their career within IT, progression opportunity within an established, successful more »

in IT. Do you have an interest and enthusiasm for IT support and helping people with their IT problems. Are you passionate about excellent customer service, and believe you have excellent communication skills? If so, then our IT Service Desk Apprenticeship is for you! Role Diagnose, repair … Undertaking cyber incident response, analysis, and remediation activities. Maintain the on-going provision and continuous improvement of day-to-day operational activity within the Service Desk function Support the team by handling all support issues and requests and ensure they are logged appropriately Help to co-ordinate an activity … Information communications technician, Level 3 (A level) qualification. On successful completion of this apprenticeship, there may be an offer of permanent employment as a Service Desk Officer. Apprenticeship Standard Information communications technician (level 3) Training Provider CITY OF SUNDERLAND COLLEGE Working Week Monday to Friday, 9.00am to 5.00pm. Expected more »

continuing to shape our offering. Our Relationship Manager team was formed in 2022 and continues to grow with the Bank at pace. Providing every customer who opens an account with us with a Relationship Manager, to work alongside them and provide outstanding service, is core to our strategy. … In addition to providing outstanding service, our Relationship Managers build deep levels of understanding and trust with their customers, and get to understand their ambitions, goals and motivations. Allica Relationship Managers support their customers through the provision of appropriate Allica Bank products including Business Current Accounts, Savings Accounts, Commercial … expected to be highly active and visible in business groups and with professionals. Win, Build and Relationship Manage a portfolio of SME customers, understanding customer’s needs and business aspirations, and looking for opportunities to support them via Allica Bank products and services and through your external network. Originating more »

applications. Ability to use and offer support on Active Directory, Windows and Office 365 and other common desktop/cloud applications. Working Knowledge of service ticketing applications. Ability to install, configure and manage hardware, including PC, Printers, and networking equipment. Full UK driving License. Certifications such as CompTIA A+ … Maths and English) You'll also need to have: Strong oral and written communication skills (English) The ability to adaptable and learn quickly A customer service orientation Good multitasking skills Problem analysis and problem-solving abilities Nijhuis Saur Industries UK & Ireland are an equal opportunity employer; we are more »

success. Main Purpose of the Job Support the Custom Peptides team on chemistry related questions Key Responsibilities Assists the internal sales team with answering customer’s technical questions and provide pricing for uncommon derivatives. Accurately produce and deliver (complex) quotations for custom services. Coordinate quotation timelines and specifications with … production teams as needed. Follow up on open product and/or part quotes as necessary. Collaborate with other team members to ensure customer needs are dealt with in a timely and professional manner. Help to bring business opportunities to fruition and develop long-term relationships by focusing on … the unique key success factors of each customer. Remain engaged in ongoing projects to help ensure that customer expectations are always fully met. Ensure that project proposals and meeting updates are submitted in a timely manner. Escalate or triage inquires or customer concerns as needed to quickly support more »

escalation point for areas of responsibility. Participate in projects to design, configure, and transition new services into operational status Delivering a high standard of customer service to colleagues across the business Balance and co-ordinate workload efficiently based on existing Organisational Level Agreements. Management of backup services and more »

OneDrive, etc) Email security (filtering, DMARC/DKIM) Microsoft SCCM Intune and Autopilot Endpoint protection Server hardening Understanding and experience of ITIL and strong customer service focus This is an excellent opportunity for an enthusiastic and passionate person to join a successful organisation which contributes training, learning and more »

Field Service Engineer (EPOS Systems/Electronic Point Of Sale) Location: Newcastle Day rate: £134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday £22.41 per hour. (umbrella) Sundays and Bank holidays £29.88 per hour. (umbrella … is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract … trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and more »

basic + uncapped commission (OTE £40,000pa) Working Hours: Full Time, 40 hours per week Holidays: 29 days including bank holidays or depending upon service for internal applicants. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 … them. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. We have an exciting opportunity within the Installation Quality department, reporting to the Branch Manager. This role will provide support on a wide … the drive to get things done Flexible to meet evolving demands Meticulous attention to details Autonomous with an ability to work collaboratively Result oriented Customer oriented Required Skills & Experience: Proven working experience as an Installer and Salesperson Proven ability to complete full training cycle (assess needs, plan, develop, coordinate more »

Show eagerness to learn and grow in a technical role. Develop foundational technical skills and knowledge. Follow established best practices and standards in infrastructure service delivery, under supervision. Training Firebrand’s sector leading Level 3 Digital Support Technician (L3DST) Apprenticeship Programme trains apprentices to maximise the effective use of … and repair of systems faults Support for the roll-out of installation and commission of new systems or upgrades Continual improvement, business Continuity, Resilience Customer Service and support Security and Legislation; Digital security Data management Digital Information Management Systems Operation Business and decision-making skills Digital technologies including more »