1 to 25 of 197 IT Services Manager Jobs

We are seeking a highly skilled and experienced IT Service Delivery … Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical expertise, and the ability to manage complex service delivery requirements within a highly regulated environment. The candidate … must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement: Serve as the main point of contact for stakeholders, ensuring that service More ❯

is seeking an experienced IT Infrastructure & Service Delivery Manager to join our team. This role involves managing and coordinating the delivery of IT services to ensure they meet the needs of our business. This will require communication, coordination and collaboration with various IT service owners (network, applications, information security, etc.). … managing global employees that may work in various time zones. Providing strategic leadership to your IT Team, ensuring smooth and efficient day-to-day IT services, fostering a culture of continuous improvement, accountability, service excellence/& enhancing our service wherever possible. Ensuring our IT service management processes aligned with ITIL best practices, including … operations to ensure consistency, efficiency, and compliance, driving forward ITIL service delivery across the group, ensuring best practices are embedded in our daily operations Ensuring our IT services meet the highest availability, performance, and security standards to support our business objectives. Ensure that IT services comply with all relevant laws, regulations, and company policies. More ❯

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet … and accountability for IT systems and user experience. Collaborate with the Network & Infrastructure Manager and Level 3 engineers to ensure effective support and delivery of services, particularly around Microsoft 365 and infrastructure platforms. Support service reporting, governance, and compliance activities. Service Level Agreement (SLA) Management: • Monitor IT service performance to ensure compliance with … with internal and external stakeholders, to ensure service levels are met and improve overall service delivery. Training and Documentation: • Maintain up-to-date technical documentation for IT services and systems, including troubleshooting guides, best practices, and system configurations. • Lead the development of user training programs, ensuring effective onboarding and knowledge transfer to end-users and staff. Business More ❯

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet … and accountability for IT systems and user experience. Collaborate with the Network & Infrastructure Manager and Level 3 engineers to ensure effective support and delivery of services, particularly around Microsoft 365 and infrastructure platforms. Support service reporting, governance, and compliance activities. Service Level Agreement (SLA) Management: • Monitor IT service performance to ensure compliance with … with internal and external stakeholders, to ensure service levels are met and improve overall service delivery. Training and Documentation: • Maintain up-to-date technical documentation for IT services and systems, including troubleshooting guides, best practices, and system configurations. • Lead the development of user training programs, ensuring effective onboarding and knowledge transfer to end-users and staff. Business More ❯

and flexible, hybrid working. As an IT Service Delivery Manager, you will be responsible for overseeing and ensuring the efficient delivery of IT services to meet our business needs and objectives. You will manage the performance and quality of IT services, ensuring compliance with service level agreements (SLAs), and maintaining … positive relationships with internal teams and business stakeholders. You will work closely with IT support, infrastructure, and operations teams to ensure the seamless delivery of services and the continual improvement of service management processes. Key Responsibilities Oversee the daily operations of IT service delivery, ensuring that all services are delivered according to agreed SLAs … quality and reduce costs. Serve as the primary point of contact for business units regarding the provision of IT services. Ensure the alignment of IT services with the business’s operational needs and objectives. Develop and maintain strong relationships with key business stakeholders. Hold regular service reviews with key stakeholders, focussing on performance of services More ❯

Lloyd's and Company), in both insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value … Job Reporting to the Head of IT Service Delivery, the IT Service Delivery Manager is responsible for the delivery of IT services across Velonetic and our delivery partners. Adopting a high-performance culture across the organisation with a clear focus on Quality, Cost and Delivery as well as driving Programme and … aspire to be recognised for our innovative and modern thinking approach. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part More ❯

Bishopsgate in London. Overall Job Purpose The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities … may occur out of hours. Manage the escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and … should demonstrate the ability to anticipate and address customer needs and concerns proactively. Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided. Excellent delegation skills, negotiation skills and strong people management skills. Desirable Bachelor’s degree in information technology, Computer Science, or a related field. Industry certifications More ❯

IT Services Manager Location: Bridgwater, Somerset Hybrid (2 days on-site per week) Salary: £65,000 £72,000 + £5K Car Allowance + Bonus (up to 10%) Security Clearance: You must have lived in the UK for at least 3 years with settled or pre-settled status and be eligible for BPSS or higher security … clearance. Key Requirements We are seeking an IT Services Manager with 58 years of experience in IT service delivery and systems administration, ideally in a fast-paced, infrastructure-heavy environment. This role is particularly suited to those with experience managing service teams and third-party contracts within regulated or safety-critical industries. … Essential qualifications and experience: Bachelors degree in Computer Science, Information Technology, or a related field Professional accreditation in ITIL , PRINCE2 , APMP , or equivalent Proven experience as a Certified Service Manager in service delivery management , particularly in system administration Experience managing IT operations , support teams, and budgets Excellent understanding of SLAs , compliance, service assurance, and contract/ More ❯

Description IT Services Manager | Somerset, South West England | Hybrid Type: Full-Time | Permanent Location: Somerset, South West England (On-site 2 days a week) This role is best suited to an I.T. Services Manager with around 5-8 years I.T. Service Management experience, ideally managing a Systems Administration Team. Are you ready … to lead the IT charge on one of the UKs most ambitious green energy infrastructure projects? We're looking for an experienced IT Services Manager to ensure operational excellence, drive digital transformation, and help shape the future of sustainable energy. This is a standout opportunity to work at the heart of the clean … energy revolutionmanaging complex, business-critical IT systems that power long-term environmental impact and national progress. ?? Role Purpose As the IT Services Manager, youll be at the forefront of delivering high-performance, compliant, and cost-effective IT services. Leading both the IT service delivery and system admin teams, youll More ❯

Get AI-powered advice on this job and more exclusive features. Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role … and Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Piccadilly One by 2x Sign in to set job alerts for “Information Technology Service Delivery Manager” roles. Information Technology Service Delivery … Manager London, England, United Kingdom 1 week ago London, England, United Kingdom 3 days ago Infrastructure and Application and Support Manager IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions London, England, United Kingdom 1 week ago M&A Operations -Financial Services IT - Senior Manager More ❯

IT Service & Infrastructure Support Manager (Global Role) 🌍 On-site role - £50,000–£60,000 + comprehensive benefits package including bonus Are you a hands-on technical leader with a passion for service excellence and operational precision? Do you thrive in fast-paced, globally distributed environments, and bring flexibility, resilience, and a strong customer-centric mindset to … is a high-impact, globally scoped role where no two days are the same. You'll be leading service delivery across continents, time zones, and technologies — ensuring systems and services run like clockwork while driving innovation and operational excellence at scale. 🔧 What You’ll Be Doing: Leading the day-to-day global IT service desk across multiple … Insurance : Coverage at 4x base salary Private Medical Insurance (PMI) : Included Travel Insurance : Provided (linked to PMI) Employee Share Purchase Scheme : Available Employee Assistance Programmes (EAPs) : Access to support services 💡 Why This Role? This is not just another IT management role. It’s a strategic leadership opportunity with real scope to shape the future of More ❯

IT Service & Infrastructure Support Manager (Global Role) 🌍 On-site role - £50,000–£60,000 + comprehensive benefits package including bonus Are you a hands-on technical leader with a passion for service excellence and operational precision? Do you thrive in fast-paced, globally distributed environments, and bring flexibility, resilience, and a strong customer-centric mindset to … is a high-impact, globally scoped role where no two days are the same. You'll be leading service delivery across continents, time zones, and technologies — ensuring systems and services run like clockwork while driving innovation and operational excellence at scale. 🔧 What You’ll Be Doing: Leading the day-to-day global IT service desk across multiple … Insurance : Coverage at 4x base salary Private Medical Insurance (PMI) : Included Travel Insurance : Provided (linked to PMI) Employee Share Purchase Scheme : Available Employee Assistance Programmes (EAPs) : Access to support services 💡 Why This Role? This is not just another IT management role. It’s a strategic leadership opportunity with real scope to shape the future of More ❯

IT Service & Infrastructure Support Manager (Global Role) 🌍 On-site role - £50,000–£60,000 + comprehensive benefits package including bonus Are you a hands-on technical leader with a passion for service excellence and operational precision? Do you thrive in fast-paced, globally distributed environments, and bring flexibility, resilience, and a strong customer-centric mindset to … is a high-impact, globally scoped role where no two days are the same. You'll be leading service delivery across continents, time zones, and technologies — ensuring systems and services run like clockwork while driving innovation and operational excellence at scale. 🔧 What You’ll Be Doing: Leading the day-to-day global IT service desk across multiple … Insurance : Coverage at 4x base salary Private Medical Insurance (PMI) : Included Travel Insurance : Provided (linked to PMI) Employee Share Purchase Scheme : Available Employee Assistance Programmes (EAPs) : Access to support services 💡 Why This Role? This is not just another IT management role. It’s a strategic leadership opportunity with real scope to shape the future of More ❯

About The Role This role is directly responsible and accountable for managing the delivery of IT services to support the global business, specifically the EMEA West region of the world. It includes people management responsibilities for the Service Delivery staff in EMEA West, who form part of the Global Service Desk and regional on-site … with key IT teams between Sydney, Las Vegas, UK and India with an increasingly growing footprint globally. This role will champion effective use of IT services and facilities in EMEA West by liaising with key executives, management and staff. This position will be responsible for consolidating the EMEA West On Site IT support … one Global IT Operational Support organization providing a single point of contact for all service requests and incidents. This team will support the business by delivering the services defined in our Service Catalogue to the business and deliver them within he agreed Service Levels. The person in this role will perform commercial transactions in line with the More ❯

that make a difference. We are looking for an IT Service Delivery Manager to be part of the Intelligent Customer function for IT Services provided to Morgan Sindall Construction from Morgan Sindall Group IT and 3rd Parties. About Morgan Sindall Morgan Sindall Construction is an Investors in People Platinum employer providing … national construction services to private and public sector customers across a range of markets. Together, we create great results for our customers, partners and people. We are one of the UKS most successful Tier 1 contractors. As a progressive and ambitious company, our employees benefit from a safe and rewarding working environment. About the role The successful candidate will … support the Service Delivery Lead in: - Agreeing targets for service levels and assessing, monitoring , and managing the delivery of services against the targets. - Managing the full life cycle of assets from acquisition, operation, maintenance to disposal. - Supporting the effective use and control of financial resources. - Aligning the organisations supplier performance objectives and activities with sourcing strategies and plans, balancing More ❯

Service Manager to strengthen and enhance our internal ITSM processes in alignment with ITIL 4 best practices. This role is critical in ensuring that IT services are properly onboarded into ITSM processes, measured effectively with KPIs, and continuously improve ITSM maturity. Additionally, experience with Freshservice or ServiceNow is a plus, as this role will play … Center teams to strengthen governance, guidelines, and maturity across IT service management practices. • Work closely with Global Service Desk teams to foster continuousimprovement of IT services and ensure consistent end-user satisfaction. • Ensure all IT services are properly onboarded into ITSM processes, leveraging automation and KPI-based performance measurement aligned with business … metrics, ensuring alignment with defined standards, SLAs, and compliance requirements. • Serve as a key point of contact for IT service management, ensuring alignment between IT services and evolving business needs. Skills and Competencies Background: • At least 5 years of experience as an ITSM Engineer/Administrator or Manager. • Strong understanding and hands-on experience with More ❯

Social network you want to login/join with: The UK’s Utility sector is ever evolving and expanding to meet increasing customer requirements. At Ipsum it’s our vision to be the leading customer service focused provider of specialist utility and infrastructure solutions, operating on both public and private networks. To support our continued growth we are … Service Desk Managerto join our team. We are looking for someone who is passionate, not just about the industry, but also about supporting our teams to indelivering essential services 24/7/365 that really make a difference to local people and communities. What we offer We are committed to supporting and developing our people to achieve … calendar of regular social events Life assurancecover Long service awards Opportunities to volunteer and make a difference via local community projects and initiatives Your new role As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating our IT support operations. You will be at the helm of a More ❯

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working … celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Quality Assurance Manager for a Full-Time position. Job Description Quality Assurance Manager (QAM) with Enterprise IT Help Desk/Service Desk Background The ideal candidate for the … QAM position, coming from a Help Desk/Service Desk background, should have the following qualifications and attributes tailored to enterprise IT environments: Enterprise IT Help Desk/Service Desk: 7-10 years of progressive experience in IT Service Management (ITSM) roles, including Quality Assurance, Service Delivery, or IT Operations management. Experience More ❯

Job Description IT Services Manager Location: Bridgwater, Somerset – Hybrid (2 days on-site per week) Salary: £65,000 – £72,000 + £5K Car Allowance + Bonus (up to 10%) Security Clearance: You must have lived in the UK for at least 3 years with settled or pre-settled status and be eligible for BPSS or … higher security clearance. Key Requirements We are seeking an IT Services Manager with 5–8 years of experience in IT service delivery and systems administration, ideally in a fast-paced, infrastructure-heavy environment. This role is particularly suited to those with experience managing service teams and third-party contracts within regulated or safety … qualifications and experience: Bachelor’s degree in Computer Science, Information Technology, or a related field Professional accreditation in ITIL , PRINCE2 , APMP , or equivalent Proven experience as a Certified Service Manager in service delivery management , particularly in system administration Experience managing IT operations , support teams, and budgets Excellent understanding of SLAs , compliance, service assurance, and contract/ More ❯

Job Description IT Services Manager | Somerset, South West England | Hybrid Type: Full-Time | Permanent Location: Somerset, South West England (On-site 2 days a week) This role is best suited to an I.T. Services Manager with around 5-8 years I.T. Service Management experience, ideally managing a Systems Administration Team. Are you … ready to lead the IT charge on one of the UK’s most ambitious green energy infrastructure projects? We're looking for an experienced IT Services Manager to ensure operational excellence, drive digital transformation, and help shape the future of sustainable energy. This is a standout opportunity to work at the heart of … the clean energy revolution—managing complex, business-critical IT systems that power long-term environmental impact and progress. Role Purpose As the IT Services Manager, you’ll be at the forefront of delivering high-performance, compliant, and cost-effective IT services. Leading both the IT service delivery and system More ❯

Information Technology Service Delivery Manager Information Technology Service Delivery Manager Direct message the job poster from Venquis Insurance Team Lead: Specialising in Business Change & Transformation across the London and Lloyds Insurance market space in the UK Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery … of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring … Manager jobs in London Area, United Kingdom . London, England, United Kingdom 2 days ago Infrastructure and Application and Support Manager IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions London, England, United Kingdom 1 week ago M&A Operations -Financial Services IT - Senior Manager More ❯

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the … may occur out of hours. Manage the escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and … should demonstrate the ability to anticipate and address customer needs and concerns proactively. Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided. Excellent delegation skills, negotiation skills and strong people management skills. Desirable Bachelor’s degree in information technology, Computer Science, or a related field. Industry certifications More ❯

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the … may occur out of hours. Manage the escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and … should demonstrate the ability to anticipate and address customer needs and concerns proactively. Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided. Excellent delegation skills, negotiation skills and strong people management skills. Desirable Bachelor’s degree in information technology, Computer Science, or a related field. Industry certifications More ❯

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the … may occur out of hours. Manage the escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and … should demonstrate the ability to anticipate and address customer needs and concerns proactively. Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided. Excellent delegation skills, negotiation skills and strong people management skills. Desirable Bachelor’s degree in information technology, Computer Science, or a related field. Industry certifications More ❯

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the … may occur out of hours. Manage the escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and … should demonstrate the ability to anticipate and address customer needs and concerns proactively. Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided. Excellent delegation skills, negotiation skills and strong people management skills. Desirable Bachelor’s degree in information technology, Computer Science, or a related field. Industry certifications More ❯